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Experience:

1 year required

Skills:

Express, Assurance, Compliance

Job type:

Full-time

• Manage Customer Service Team Oversee the day-to-day operations of the customer service team, ensuring optimal performance and achievement of KPIs such as response time, resolution time, and customer satisfaction (CSAT).
• Process Optimization Continuously evaluate and optimize customer service processes and workflows to improve efficiency, reduce costs, and enhance the customer experience.
• Monitor and Analyze Performance Metrics Track key performance indicators (KPIs), inc ...
• Develop and Implement Training Programs Create and implement training programs for customer service agents, ensuring they are knowledgeable about products, services, and best practices in customer support.
• Handle Escalations and Complex Cases Act as the point of escalation for complex customer issues, ensuring timely and effective resolutions while maintaining a high level of customer satisfaction.
• Collaborate with Cross-Functional Teams Work closely with product, IT, and sales teams to address customer needs, enhance service offerings, and resolve systemic issues affecting service quality.
• Maintain Quality Assurance Oversee the implementation of quality assurance (QA) processes, monitoring customer interactions to ensure compliance with company standards and continuous improvement.
• Requirements Bachelor's degree in Business Administration, Operations Management, or a related field. Relevant certifications or advanced degrees are a plus.
• At least 1-2 years of experience in customer service or operations management, with a proven track record of leading and improving customer service teams.
• Strong leadership and team management skills with the ability to motivate, mentor, and develop customer service agents.
• Ability to analyze service data, performance metrics, and customer feedback to drive operational improvements.
• Strong verbal and written communication skills, capable of interacting with various internal stakeholders and handling customer escalations effectively.
• Ability to think critically, troubleshoot complex issues, and implement solutions in high-pressure environments.
• A deep commitment to delivering high-quality service and an understanding of customer needs, ensuring a positive customer experience.
• Ability to manage multiple tasks, prioritize workload effectively, and ensure deadlines and objectives are met consistently.

Experience:

3 years required

Skills:

Business Development, Excel, Problem Solving, English

Job type:

Full-time

• Act as the main point of contact for merchant related matters, promptly and efficiently addressing inquiries, concerns, and technical issues.
• Provide assistance in resolving issues for merchants, covering tasks such as onboarding, setting up staff accounts, and ensuring all merchant information is accurate and complies with the regulatory requirements.
• Initiation by identifying essential features and requirements for better merchant experience.
• Optimizing workflow by spotting and improving weak points and streamline workflow to elevate overall operational efficiency.
• Effectively liaise with related stakeholders such as Business development, Marketing, Product Management, Customer service to ensure best merchant satisfaction.
• Prepare necessary reporting by collecting, analyzing, and summarizing data trends.
• Requirements: Bachelor's or Master's degree in Engineering, Business, or any related field. Maximum 3 years of working experience. Fresh graduates are welcome to apply Effective communication skills and good command of English.
• Proficient in working with numbers and data organization, especially with MS.
• Excel or Google Sheet.
• Able to work effectively and efficiently towards goals in a complex, diverse and fast-paced environment.
• Strong logical thinking and problem solving skills with initiatives.
• Can-do attitude, eager to learn, detail oriented, good interpersonal skill, and team player.
• Able to solve complex problems through data analysis. (SQL and coding skills are a plus e.g. Google App Script, JavaScript, Python etc.).

Experience:

2 years required

Skills:

Mandarin, English

Job type:

Full-time

• Bachelor's degree holder is required.
• Minimum 2 years of working experience is a Must.
• Fluent in Taiwanese Mandarin (spoken and written).
• Good command of English for internal communication.
• Previous experience in customer service, call center, or similar roles preferred.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Proficient with computer systems and CRM tools is a plus.
• Key Responsibilities: Respond promptly and professionally to customer inquiries via email and live chat.
• Conduct outbound calls to follow up on customer issues, provide information, or gather feedback.
• Identify customer needs and offer appropriate solutions or alternatives.
• Maintain accurate records of interactions and transactions in the system.
• Escalate complex issues to the appropriate departments when necessary.
• Meet performance targets related to response time, customer satisfaction, and quality metrics.
• Contribute to continuous improvement by providing customer feedback and suggestions.

Experience:

3 years required

Skills:

Leadership Skill, Good Communication Skills, English

Job type:

Full-time

• Manage full-cycle client relationships-from strategic planning to execution-spanning digital content, event-based learning solutions, and marketing campaigns.
• Serve as the primary bridge between clients, creative/content teams, production, and external partners to ensure alignment and timely delivery.
• Provide expert strategic recommendations in Digital Marketing, Social Media, Event Strategy, and AI-driven solutions that support client goals.
• Maintain responsibility for revenue targets, budget control, and cost optimization across accounts.
• Lead and mentor account team members, ensuring high-quality delivery and a professional standard of communication.
• Develop new business opportunities through relationship building, proactive proposals, and client insight.
• Bachelor s degree in Marketing, Business, Communications, or a relevant field.
• 3 years (for Account Executive) 7 years (for Account Manager) of experience in Account Management, Client Service, or Integrated Campaigns (agency experience preferred).
• Strong understanding of omnichannel marketing, media strategy, and B2B client needs.
• Proficient in AI Tools, PowerPoint, Excel, and Office communication tools.
• Fluent in English (written and spoken) with strong presentation and interpersonal skills.
• Positive, proactive, and able to multitask effectively in a fast-paced, cross-functional environment.
• หน้าที่ความรับผิดชอบ (Responsibilities).
• บริหารจัดการความสัมพันธ์กับลูกค้าแบบครบวงจร ตั้งแต่การวางแผนกลยุทธ์ไปจนถึงการปฏิบัติงาน ครอบคลุมทั้งคอนเทนต์ดิจิทัล อีเวนต์ และแคมเปญการตลาด.
• ทำหน้าที่เป็นตัวกลางหลักระหว่างลูกค้า ทีมครีเอทีฟ/คอนเทนต์ ทีมโปรดักชัน และพาร์ทเนอร์ภายนอก เพื่อให้มั่นใจว่าการทำงานเป็นไปในทิศทางเดียวกันและส่งมอบงานได้ตรงตามกำหนดเวลา.
• ให้คำแนะนำเชิงกลยุทธ์จากความเชี่ยวชาญในด้านการตลาดดิจิทัล โซเชียลมีเดีย อีเวนต์ และโซลูชันที่ขับเคลื่อนด้วย AI เพื่อสนับสนุนเป้าหมายของลูกค้า.
• รับผิดชอบเป้าหมายรายได้ การควบคุมงบประมาณ และการบริหารจัดการต้นทุนให้เกิดประสิทธิภาพสูงสุด.
• เป็นผู้นำและให้คำแนะนำแก่สมาชิกในทีมบริหารลูกค้า เพื่อให้มั่นใจว่ามีการส่งมอบงานที่มีคุณภาพสูงและมีมาตรฐานการสื่อสารที่เป็นมืออาชีพ.
• พัฒนาโอกาสทางธุรกิจใหม่ๆ ผ่านการสร้างความสัมพันธ์ การนำเสนอแผนงานเชิงรุก และการวิเคราะห์ข้อมูลเชิงลึกของลูกค้า.
• วุฒิการศึกษาระดับปริญญาตรี สาขาการตลาด บริหารธุรกิจ การสื่อสาร หรือสาขาที่เกี่ยวข้อง.
• ประสบการณ์ขั้นต่ำ 3 ปี (สำหรับตำแหน่ง Account Executive) หรือ 7 ปี (สำหรับตำแหน่ง Account Manager) ในด้านการบริหารความสัมพันธ์ลูกค้า (Account Management) งานบริการลูกค้า (Client Service) หรือแคมเปญการตลาดแบบบูรณาการ (หากมีประสบการณ์สายเอเจนซี่จะพิจารณาเป็นพิเศษ).
• มีความเข้าใจอย่างลึกซึ้งเกี่ยวกับการตลาดแบบ Omnichannel กลยุทธ์สื่อ และความต้องการของลูกค้ากลุ่ม B2B.
• มีความเชี่ยวชาญในการใช้เครื่องมือ AI, PowerPoint, Excel และเครื่องมือสื่อสารในสำนักงาน.
• สื่อสารภาษาอังกฤษได้อย่างคล่องแคล่ว (ทั้งการเขียนและการพูด) พร้อมทักษะการนำเสนอและมนุษยสัมพันธ์ที่ดีเยี่ยม.
• มีทัศนคติเชิงบวก กระตือรือร้น และสามารถทำงานหลายอย่างพร้อมกันได้อย่างมีประสิทธิภาพในสภาพแวดล้อมที่รวดเร็วและต้องทำงานร่วมกับหลายฝ่าย
• รูปแบบการทำงาน Hybrid Working (เข้าออฟฟิศสลับ Work from Home)
• กองทุนสำรองเลี้ยงชีพ (Provident Fund)
• โบนัสประจำปี (ตามผลประกอบการ)
• พิจารณาปรับเงินเดือนประจำปี (ตามผลการปฏิบัติงาน)
• กิจกรรมพัฒนาบุคลากรและการฝึกอบรม (Training & Development)
• กิจกรรมท่องเที่ยวประจำปี (Company Outing)
• ตรวจสุขภาพประจำปี
• วันหยุดพักผ่อนประจำปี
• ประกันสังคม.

Experience:

5 years required

Skills:

Excel, Power BI, Microsoft Office, English

Job type:

Full-time

• Central Coordination: Act as a central point of contact and liaison for various internal departments (e.g., Audit, Strategy, HR) to facilitate smooth communication and resolve resource allocation conflicts.
• Resource Allocation: Monitor and manage staff schedules and bookings to optimize workload distribution, address staff shortages, and take appropriate proactive actions.
• Stakeholder Collaboration: Collaborate closely with Audit Managers to efficiently and strategically allocate audit staff to client engagements based on skills, availabi ...
• Reporting & Analytics: Develop and produce monthly resource management reports using Excel and Power BI to provide insights on staff utilization, forecasting, and capacity planning.
• Data Management: Maintain and ensure the accuracy of data within the resource planning system.
• Process Improvement: Identify opportunities to improve resource planning processes and tools, and take the initiative to implement effective changes.
• Strategic Support: Support the strategy and communication team with initiatives and projects related to resource planning and management.
• Education: Bachelor's degree in any related field.
• Experience: Minimum of 5+ years of experience in resource planning, workforce management, or a related coordination/management field. Audit or professional services experience is a plus.
• Proficient in Microsoft Office Suite, with advanced Excel skills (e.g., pivot tables, VLOOKUPs, formulas).
• Experience with Power BI or similar data visualization tools for creating dashboards and reports.
• Analytical Skills: Strong analytical and problem-solving skills with the ability to interpret data, identify trends, and make informed decisions.
• Initiative & Process Improvement: A proactive mindset with a strong sense of initiative and a proven ability to identify and implement process improvements.
• Communication: Excellent interpersonal and communication skills, with the ability to coordinate effectively with stakeholders at all levels.
• Technology-Oriented: A keen interest in new technologies and digital tools for process automation and efficiency.
• High level of service-mindedness and ability to build strong working relationships.
• Strong organizational skills and the ability to prioritize tasks effectively.
• Ability to work well under pressure and manage multiple deadlines.
• Good command of English (both written and spoken).
• Education (if blank, degree and/or field of study not specified).
• Degrees/Field of Study required: Degrees/Field of Study preferred:Certifications (if blank, certifications not specified).
• Required Skills.
• Optional Skills.
• Accepting Feedback, Accepting Feedback, Active Listening, Administrative Support, Agile Database Administration, Business Process Improvement, Calendar Management, Clerical Support, Collaborative Forecasting, Communication, Communications Management, Concur Travel, Conducting Research, Confidential Information Handling, Corporate Records Management, Correspondence Management, Credentialing Database, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Data Entry, Deployment Coordination, Electronic Billing, Electronic Filing, Electronic Records Management {+ 31 more}Desired Languages (If blank, desired languages not specified).
• Travel Requirements.
• Available for Work Visa Sponsorship?.
• Government Clearance Required?.
• Job Posting End Date.

Experience:

5 years required

Skills:

Accounting, Thai, English

Job type:

Full-time

• Uphold a strict level of confidentiality.
• Payroll / Commission and salary database update.
• Preparation and submission of Social Security, Payroll, Bonuses, Commissions, Overtime.
• Coordinate and control work permits, visa, passport, any related arrangements with BOI.
• Oversee every single government related documents and matters (Department of Revenue/Department of Business Development/Social Security).
• Issues invoices.
• Send Messenger to clients.
• send EMS to Clients.
• Purchase Groceries and Furnitures.
• Take care of maintenance and housekeeper.
• Assisting solicitors on an ad-hoc basis with legal research, drafting, day-to-day transaction and case management tasks and the development and maintenance of processes and policies.
• Managing the preparation, negotiation and signature of high-volume standard form.
• agreements including NDAs and consultancy agreements.
• Reviewing agreements and preparing contract summaries to be used in the contract signoff process.
• Proven work experience as a senior administrative assistant, virtual assistant or executive administrative assistant.
• In-depth understanding of office management and daily operations.
• Hands on experience with MS Office.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills.
• Proven experience as a financial controller, accounting supervisor, chief or senior accountant.
• Thorough knowledge of basic accounting procedures.
• In-depth understanding of Generally Accepted Accounting Principles (GAAP).
• Awareness of business trends.
• Familiarity with financial accounting statements.
• Experience with general ledger functions and the month-end/year-end close process.
• Accuracy and attention to detail.
• Aptitude for numbers and quantitative skills.
• BS degree in Accounting, Finance or relevant additional qualification as a personal assistant, secretary and legal will be a plus.

Experience:

3 years required

Skills:

Fashion Design, Product Design, Creativity, English

Job type:

Full-time

• Maintain accurate and up-to-date product data, including Cost Sheets, SKU creation, and
• barcode generation..
• Prepare Product Brief presentations and ensure clear alignment with design, production,
• marketing, and sales teams..
• Coordinate with factories and seamstresses on production progress, including preparing job
• orders/contracts and managing material orders..
• Monitor internal and external production schedules, ensuring timelines and product quality are
• met..
• Prepare necessary pre-launch documentation such as Delivery Notes (DN) and QC forms, and
• support quality assurance activities as needed..
• Provide product information to marketing teams for campaigns, photo shoots, and launch
• preparation..
• Conduct demand forecasting, gather demand inputs from internal teams, and analyze customer
• insights to support planning..
• Prepare product forecasts and re-order requests based on market data, demand trends, and
• inventory needs..
• Review stock levels with warehouse teams to support re-order decisions and avoid stockouts or
• overstock situations..
• Conduct basic sales and product performance analysis to support ongoing merchandising
• decisions..
• Perform competitor product reviews to support pricing, feature improvements, and market
• positioning..
• Support sales teams with product information when issue resolution is required..
• Handle administrative responsibilities including PR submissions (TR Cloud & Excel), payment
• requests, bill compilation, and purchasing plans..
• Coordinate approval workflows and follow up with accounting to ensure timely processing of
• purchasing and payment activities..
• 3-5 years of experience in Merchandising, Product Development, Production Coordination, or
• related roles..
• Strong understanding of product development processes, materials, costing, and supplier
• coordination..
• Proficient in Microsoft Excel (e.g., VLOOKUP, Pivot Table) and comfortable working with product data..
• Excellent communication and coordination skills; able to work effectively with cross-functional
• teams..
• Ability to communicate in English (both written and verbal) for coordination with suppliers and
• internal teams..
• Detail-oriented, organized, and able to manage multiple tasks and timelines simultaneously..
• Ability to work in a fast-paced environment and adapt to shifting priorities..
• Experience working with factories/ brands or garment/apparel manufacturing..
• Ability to communicate in Chinese (Mandarin) for coordination with suppliers is a strong plus..

Experience:

2 years required

Skills:

Thai

Job type:

Full-time

• Consult & Advise Clients - Guide clients through fabric choices, style options, and fit preferences to create their perfect garments.
• Take & Process Orders - Capture detailed measurements, specifications, and timelines while ensuring accuracy throughout the process.
• Manage Client Relationships - Build lasting connections by understanding each client's unique style and needs across multiple visits.
• Support Marketing Efforts - Help create content and manage social media presence.
• Coordinate Operations - Liaise between clients and our master tailors, ensuring smooth communication and project flow.
• Good English communication skills.
• Detail-oriented with strong organizational skills.
• Interest in fashion, luxury goods and ready to learn & grow.
• Work in our gorgeous atelier, be part of continuing a proud tailoring tradition, and help shape how we connect with discerning local and global clients who value true craftsmanship. Learn a lot of managing a very fast growing fashion business.

Experience:

2 years required

Job type:

Full-time

• Excellent presentation (reflecting formal, sober elegance and well dressed)
• Excellent communication skills (oral & written)
• Self-confidence
• Service attitude
• Energy, empathy, resilience & optimism
• Growth and entrepreneur mindset
• Intellectual speed and agility
• Digital savvy (knowledge and use of online tools & networks)
• MANDATORY EDUCATION BACKGROUND
• Certified beautician diploma from a professional school.
• 2 years experience in beauty skincare service of similar level of luxury/skincare expertise, Or practice in luxury SPA/beauty institutes.

Experience:

1 year required

Skills:

Microsoft Office, Excel, Own Transportation and Driving Licence, Work Well Under Pressure, Thai, English

Job type:

Full-time

• ทำงาน 6 วันต่อสัปดาห์ และ ทำงานเป็นกะ โดยจะสลับทุก 1-2 เดือน ตัวอย่างเวลาเข้ากะ 7.00-16.00 / 13.00-22.00 / 22.00 - 8.00 น. เป็นต้น.
• ประสานงานด้านขนส่ง กับบริษัทขนส่ง Outsource เพื่อทำให้การขนส่งเป็นไปอย่างสำเร็จและเรียบร้อย.
• จัดการการรวบรวมและจัดส่งเอกสารที่จำเป็นในการขนส่งสินค้าและบริการให้เป็นไปตามที่มาตรฐานที่กำหนด.
• ประสานงานและช่วยเหลือ พนักงานขับรถ และ ลูกค้าไทยและต่างชาติในการใช้งานระบบของบริษัท (Dashboard).
• ให้คำแนะนำ และช่วยเหลือพนักงานขับรถ และเจ้าหน้าที่ปฏิบัติการ ให้ดำเนินการตามกฎระเบียบการขนส่งสินค้า.
• บริหารจัดการคนขับรถขนส่ง พนักงานส่งของ และประสานงานกับลูกค้า.
• จบการศึกษาระดับปริญญาตรี หรือเทียบเท่า.
• ทักษะการคิดอย่างมีวิจารณญาณและการแก้ปัญหาที่ถี่ถ้วนเหมาะสม.
• มีประสบการณ์กับซอฟต์แวร์ รวมถึง Outlook, MS 365.
• มีทักษะในการสื่อสารทั้งการเขียนและการพูดในภาษาไทยและภาษาอังกฤษได้ดี.
• ทักษะการวางแผน และการจัดทำเอกสาร.
• ประสบการณ์ในสภาพแวดล้อม B2B กับความต้องการของลูกค้าที่หลากหลายและไม่เหมือนใคร.
• สามารถทำงานเป็นกะได้ ทั้งกะเช้าและเย็น.
• เรียนรู้เร็ว และ ปรับตัวได้ดี.
• ประกันสังคม 2. ประกันสุขภาพ 3. PVD 4. มีสวัสดิการอาหารและขนม 5. วันหยุดประจำปี.

Experience:

1 year required

Skills:

Data Entry, Excel

Job type:

Full-time

• Department: Back Office & Administration.
• Company: บริษัท จีเอ็มเอ็ม มิวสิค จำกัด (มหาชน).
• Prepare equipment and assets for new employees.
• Manage asset systems, including data entry, issuing numbers, and applying stickers.
• Oversee the rotation and usage of assets within the company.
• Track the return of assets when employees leave the company.
• Conduct annual asset inventory counts.
• Set up office space and arrange office furniture for new departments or relocations.
• Evaluate and categorize the quality of assets.
• Bachelor s degree in any field.
• At least 1 year of experience in asset management or office administration.
• Proficient in Excel, including pivot tables and VLOOKUP functions.
• Experience with publicly listed companies will be considered a plus.
• ประสบการณ์ 1 ปีขึ้นไป.
• จำนวน 1 อัตรา.

Experience:

3 years required

Skills:

Compliance, Microsoft Office, Pleasant Personality

Job type:

Full-time

• Manage and maintain Senior Executive s schedules, appointments, travel, hotel and visa arrangements.Scheduling appointments, calls and meetings, including internal and external logistics arrangement (off-site meetings) if required.
• Arrange travel logistics, including hotel bookings, flights and Visa when required.
• Working closely with mobility team to ensure compliance with the latest travel protocols.
• Submit Executives timesheets and expense claims.Ensure timely submission of timesheets and expense claims via Concur for Executives.
• Answer and manage incoming queries related to consulting.
• Schedule and coordinate calls, meetings/events, and meeting logistics.Handle confidential materials as required.
• Assist in compiling and producing meeting presentation materials. Prepare and edit correspondence & communication. File and retrieve documents and reference materials.
• Attend meetings and accurately record meeting minutes when required.
• Support company car s driver s schedule, driver s contract, maintenance and external car arrangements.
• Receive and interact with guests/visitors.
• Provide executive assistance support to visiting Executives, as needed.
• Liaise with internal staff at all levels.
• Collaborate closely with other Executive Assistants in the region, including providing support during periods of absence.
• Providing administrative support to the management team and other departments as required.
• Ad-hoc services.
• Support ad-hoc matters assigned by the Team Lead/Regional Managing Director/Senior and Executive Directors.
• Support Team Lead on Firm events.
• Actively seek out developmental opportunities for growth, act as strong brand ambassadors for the firm as well as share their knowledge and experience with others.
• Respect the needs of their colleagues and build up cooperative relationships.
• Understand the goals of our internal and external stakeholder to set personal priorities as well as align their teams work to achieve the objectives.
• Constantly challenge themselves, collaborate with others to deliver on tasks and take accountability for the results.
• Build productive relationships and communicate effectively in order to positively influence teams and other stakeholders.
• Offer insights based on a solid understanding of what makes Deloitte successful.
• Project integrity and confidence while motivating others through team collaboration as well as recognizing individual strengths, differences, and contributions.
• Understand disruptive trends and promote potential opportunities for improvement.
• Education: Should possess at least minimum Diploma in business administration or a related field is preferred.
• Proven experience as an Executive Assistant or a similar role. Preferable supporting a c-level executive with 3-5 years working experience.
• Able to commence within short notice will be desirable.
• Able to multi-task and work in matrix organization reporting structure, with strong organizational and time-management skills.
• Ability to handle confidential and sensitive materials and critical assignments professionally.
• Independent, meticulous, and able to maintain high professionalism in a fast-paced environment.
• Excellent verbal and written communication skills.
• Highly proficient in Microsoft Office and Concur.
• Resourceful and well-organized.
• Mature, responsible, and hard-working with a pleasant personality.
• A natural ability to prioritize, proactive and self-motivated.
• Flexibility and adaptability to changing priorities.
• Due to volume of applications, we regret only shortlisted candidates will be notified.
• Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.
• Requisition ID: 111681In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

Experience:

2 years required

Job type:

Full-time

• Develops professional expertise by complying with company policies and procedures.
• Works on problems of moderate scope where analyzing situations or data requires a review on various factors.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Normally receives general instructions on routine work with detailed instructions on new projects or assignments.
• Generally requires a bachelor's degree with a minimum 2 years related experience, or advanced degree without experience.

Experience:

3 years required

Skills:

Sales, Excel, English

Job type:

Full-time

• Provide support to Fashion Advisorsto provide appropriate After Sales advice to clients, especially for more complex cases.
• Work with Fashion Advisors to ensure close follow up for all after sales cases and provide prompt and regular updates (eg technical aspects) to clients.
• Provide technical after sales advice to clients in the boutique as necessary.
• Improve After Sales Process & Elevate Know-how in Boutique Coach Fashion Advisors to diagnose products and distinguish between repair and care services.
• Ensure Fashion Advisors accurately update service details and estimates in CASS (Customer After Sales Services) system.
• Guide Fashion Advisors on the product authentication quick check for all received items.
• Coordinate with the Repair Centre on CASS follow-ups and service status updates.
• Promote a positive After Sales mindset and culture within the boutique.
• Partner with Boutique Management to help Fashion Advisors enhance the After-Sales client experience.
• Work with the Client Engagement Expert to build loyalty and confidence among After Sales clients.
• Support CASS user training and share Quality/After Sales topics during morning briefings.
• Administration & Coordination Update status and remarks in CASS and repair forms; communicate client needs to Repair Centre.
• Clearly record repair status and client interactions in CASS/repair forms.
• Validate client contact details and preferred communication methods.
• Quality Control & Reporting Gather and report client feedback on product quality to Manager.
• Share product quality alerts with the retail team as needed.
• Track commercial decisions and reasons; collaborate with Management to address issues and gaps.
• Repair & Care Stock Maintenance Manage repair and care inventory; conduct weekly stock-takes in boutiques.
• Work with Fashion Advisors to remind clients to collect their items.
• You are energised by Collaborating with a dedicated team in a dynamic, fast-paced retail environment locally and internationally.
• Making a business impact by supporting both colleagues and clients.
• What You will bring At least 3 years experience in after sales or product quality control. Experience from luxury business will be highly advantageous.
• Strong computer skills (Emails, Excel, MS Office).
• Excellent communication and interpersonal skills in both Thai and English.
• Team-oriented, client-focused, and service-minded.
• Able to work boutique hours, including weekends and public holidays.
• What Chanel can offer you The chance to join a world-renowned luxury brand known for its heritage and innovation.
• Ongoing training and development opportunities.
• A supportive team environment that values your contributions.
• Competitive compensation and benefits.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

Experience:

1 year required

Job type:

Full-time

• Onboard new partners to the Fastwork platform, ensuring a smooth and efficient transition for new freelancers.
• Serve as the main point of contact for partners, addressing inquiries, issues, and providing ongoing support.
• Resolve operational challenges to ensure smooth partner experiences and maintain strong partner relationships.
• Support or lead special operational projects to enhance partner satisfaction and platform efficiency.
• Collaborate with internal teams (e.g., marketing, product, tech) to ensure partner needs and concerns are effectively managed.
• Manage administrative tasks related to partner management, ensuring accuracy and up-to-date records.
• Contribute to process improvement to streamline workflows and enhance the overall partner experience.
• Basic QualificationsBachelor s degree in any related field.
• 1-3 years of experience in customer service or a partner support role.
• Strong communication skills, with the ability to work effectively with both internal teams and external partners.
• High attention to detail to ensure accuracy and maintain high standards across administrative and operational tasks.
• Positive work ethic with a collaborative mindset and a focus on delivering results.
• Ability to adapt quickly to urgent tasks and shifting priorities in a dynamic environment.
• Preferred QualificationsFamiliarity with partner management platforms and tools.
• Experience working in a fast-paced or startup environment.
• Perks & Benefits Flat Structure As we continue to grow fast, we strive to retain our culture where everyone is heard, contributes, and grows with the company..
• Work-life Harmony We believe that quality time outside of work is important to sustaining a healthy and happy lifestyle.
• Remote Work Hybrid-mode activated! It comes with the package: flexibility, focus and productivity!.
• Urban Office One breath from Phrom Phong BTS. No sweat whatsoever! The office should also feel like a second home so we dedicated a lot of care and resources into building the best environment for you to wake up to every morning.
• Fun Workshop The best relationships are built over new experiences, that s why we have workshops filled with a range of activities for you to look forward to and enjoy.
• Game Tournament It s getting fun and competitive! Challenge doesn t only have to come from work. Own the championship and show the peeps how great of a gamer (and player) you are.
• Group Insurance Health comes first, we know, don t worry, we ve got you covered.
• Health & Wellness Only a healthy army wins the war. We invest to take care of you from physical, mental and happiness-level. Adopted health & wellness applications plus activities to make sure everyone here is on cloud nine