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Job type:

Full-time

• ตอบรับสายโทรศัพท์จากลูกค้าที่สนใจสินเชื่อรถยนต์/รถมอเตอร์ไซค์.
• ให้ข้อมูลเบื้องต้นเกี่ยวกับผลิตภัณฑ์สินเชื่อ เงื่อนไข อัตราดอกเบี้ย ระยะเวลาผ่อนชำระ และโปรโมชั่นต่างๆ.
• ให้คำแนะนำและคำปรึกษาที่ถูกต้องและรวดเร็วตามนโยบายบริษัท.
• บันทึกข้อมูลการติดต่อและความสนใจของลูกค้าลงในระบบ CRM อย่างถูกต้องและครบถ้วน.
• ส่งต่อข้อมูลลูกค้าที่มีศักยภาพ ไปยังหน่วยงานที่เกี่ยวข้องเพื่อดำเนินการขั้นตอนต่อไป.
• ติดตามผลและอัพเดทสถานะของลูกค้าในระบบ.
• ปฏิบัติงานตามคู่มือและมาตรฐานการให้บริการของบริษัทอย่างเคร่งครัด.
• รักษาความลับของข้อมูลลูกค้าและข้อมูลทางธุรกิจ..

Experience:

2 years required

Skills:

Budgeting, Purchasing, Problem Solving

Job type:

Full-time

• Co-ordinate to IT for releasing telephone signal.
• Adjust and solve problem of telephone equipment and wire connected.
• Telephone conference usage.
• 2) CISCO VC System and Meeting roomsSolve problem of VC CISCO.
• Coordinate with vendors for repair and maintenance.
• 3) SMS Gateway/Application/Web based: TRUE Move / Digital Marketing CenterCoordinate to vendor for price and agreement.
• Create user such as UI, Claims, POS, Medical, MKT etc.
• Receive SMS requested form: 1 way / 2 ways SMS.
• Send out as request and inform status to user.
• Create SMS status report and send to user via email.
• Monitor and solve the problem.
• Monthly expenses report to user via email.
• 4) Billing Telephone Fax SystemCreate group department of each cost center to be easy for making the report and allocate expense.
• Create report and retrieve report both call in and out to user and call center 1373.
• 5) Air Card/ Mobile PhoneReceive the request from department in managing air card and mobile phone, based on the policy.
• Coordinate with the external parties (e.g. TRUE, Dtac, AIS) to provide air card and mobile phone with package.
• Distribute air card to employees.
• 6) Service Maintenance/ repair of Office facilities equipmentReceive the request for maintenance of Xerox machine, thermal binding machine, signet company machine, facsimile, LCD projector, AV System, Locker.
• Perform primary investigation and fix machines.
• Coordinate with vendors.
• Prepare document and request for budgeting.
• 7) Access Control CCTV SystemAccess Control.
• Receive the request from departments or HR to add/ update/ cancel the authorization to access the company.
• Maintain the authorization to access the company in the system.
• Provide the reports regarding to access information, based on the request.
• Coordinate with vendors for fixation of access control system and plan for PM activity.
• CCTV.
• Prepare and perform purchasing process for CCTV setup.
• Coordinate with vendor to setup and repair CCTV and plan for PM activity.
• Monitor the problem/ issues of CCTV.
• Check and open the historical record for department based on the request.
• 8) General ServicesDaily floor survey on cleanliness, tidiness and readiness of their floor such as meeting room services, toilet, photocopier etc.
• Then submit weekly survey report to Manager every Monday.
• 9) Facility Management services request formCoaching others to complete job properly for a high quality of services under manager supervisor.
• After job completion, remind user to close jobs after job completion (NPS score will be given by users or else jobs cannot be closed).
• 10) AV systemSetup/test mini stadium system for major event activity as request and standby.
• Coordinate with vendors for plan PM activity.
• 11) Locker managementUpdate user list.
• Add/remove/set PIN password for user.
• Change battery and repair.
• Must HaveBachelor 'sdegree in any fields.
• At least 2 years in general affairs or administrative including maintenance function, service operations related function incl. administrative tasks, facility management or any related areas.
• Knowledge of supervisory principles, facilities maintenance, and relevant local laws, rules and regulations.
• Nice to HaveHigh customer and service orientation as well as a smart approach towards various stakeholders.
• Communication skills with goodEnglish.
• Customer orientation, Time management and problem solving.
• Computer skills i.e. MS Office, Outlook, Excel and Word is required.
• Any AI-future skills e.g., ChatGPT, or CoPilot365, will be advantage.
• Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future - for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural Internal background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
• Join us. Let's care for tomorrow.

Experience:

2 years required

Skills:

Problem Solving, Excel, English

Job type:

Full-time

• Customer Services.
• Answer incoming calls and provide information to all customer requests at the first call solution (excluding policy cancellation request of direct marketing customers that transfer to retention team for further convincing).
• Carry out assignments and handle problems in accordance with call patterns, instructions, policies, procedures and / or accepted practices to ensure optimum level of Quality.
• Support customers to handle and eliminate day-to-day issues with enquiries.
• Quality Management.
• Be responsible for delivery our service offers with excellent service as well as handling the complex or difficult cases.
• Skill sets and the customer satisfaction measured by Bottom Up and Top Down NPS.
• Communicate professionally at all time with customers, other team and other department to ensure consistently effective working relationships.
• Contribute or be involved in Contact Centre process and procedural analysis or projects as and when required.Provide the after-sale service and handle customer complaints and provide solutions in order to meet customer's satisfaction which determine potential business opportunities to achieve targeted growth.
• Handle difficult special calls and solve other issues escalated by agents follow up with various departments on problem solving or information sharing if needed.
• Ensure performance and take timely action to drive the continuous customer service satisfaction improvement.
• Incoming cases and calls monitoring and job assignment including calls and email.
• Must HaveBachelor's degree in any fields.
• At least 2 years in customer service, call centre experience from health and general insurance.
• Good communications skills both written and spoken Thai and English.
• Excellent customer service mind and Self-motivated.
• Nice to HaveGood Influencing, negotiating, presentation and motivation skills.
• The Knowledge of insurance operations and processes will be the advantage.
• Good computer knowledge and skills including Microsoft word/ excel, and database management.
• Any AI-future skills e.g., ChatGPT, or CoPilot365, will be advantage.
• Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future - for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural Internal background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
• Join us. Let's care for tomorrow.

Experience:

2 years required

Skills:

Problem Solving, English

Job type:

Full-time

• Answer incoming calls and provide information to all customer requests at the first call solution (excluding policy cancellation request of direct marketing customers that transfer to retention team for further convincing).
• Carry out assignments and handle problems in accordance with call patterns, instructions, policies, procedures and / or accepted practices to ensure optimum level of Quality.
• Support customers to handle and eliminate day-to-day issues with enquiries.
• 2) Quality ManagementBe responsible for delivery our service offers with excellent service as well as handling the complex or difficult cases.
• Skill sets and the customer satisfaction measured by Bottom Up and Top Down NPS.
• Communicate professionally at all time with customers, other team and other department to ensure consistently effective working relationships.
• Contribute or be involved in Contact Centre process and procedural analysis or projects as and when required.
• 3) Business Acumen and multiple programs / systemsProcess and record new transactions.
• For those with non-call resolution, will escalate the case in the tracking service request - Footprints program to Functional Unit.
• Must HaveBachelor's degree in any fields.
• Minimum 2 years' experience in insurance operations, customer services, call center or other related field.
• Nice to HaveInsurance product knowledge.
• Customer service managerial skill.
• Problem solving decision making.
• Collaboration Data protection are required.
• Able to communicate in English is plu.
• Any AI-future skills e.g., ChatGPT, or CoPilot365, will be advantage.
• Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future - for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural Internal background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
• Join us. Let's care for tomorrow.