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Experience:

No experience required

Skills:

Good Communication Skills, Problem Solving

Job type:

Full-time

• Handle customer inquiries over the phone calls and emails that make available by the Bank.
• Manage and resolve customer issues occurred from using the Bank s products & services.
• Escalate customer s complaint, suggestion/feedback to related BU/SU.
• Equiped him/herself with up-to-date knowledge of the Bank s products, services, and servicing channels to be able to provide right information to the customers.
• Familiarize him/herself with the Bank s systems relating to servicing customers including banking systems, ticketing system, etc.
• Qualifiications:
• Bachelor's degree or higher (welcome new graduate).
• If have experience in Banking preferable.
• Have a service mind and talkative.
• Able to work in shift.

Experience:

1 year required

Skills:

English

Job type:

Full-time

• Local Site support services.
• End user computing, troubleshooting Network,.
• Ticketing tool, Asset Management,.
• PC & Mobile technologies.
• Thai Nationality.
• Bachelor Degree in Computer Science, Electrical/Telecommunication/Computer Engineering or related field.
• Good English for communication.
• Able to work with team, quick learner and self-motivate, Hardworking.
• 1-2 years of experience in telecommunication, knowledge in IT/Infra field is preferred.
• Basic knowledge of ITIL preferred.
• Basic knowledge in IP Network (OSI Model).
• Local Site support services.
• End user computing, troubleshooting Network,.
• Ticketing tool, Asset Management.
• PC & Mobile technologies.
• Working Place: Ericsson Head Office (Sun Tower).