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Experience:

6 years required

Skills:

SQL, IIS, Docker

Job type:

Full-time

• Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
• Position Summary
• The Senior Associate Technical Architect for Application Modernization Presales plays a critical role in guiding customers through their transformation from monolithic ...
• Presales Solutioning
• Engage with customers to understand business goals, application landscapes, and modernization needs.
• Lead discovery workshops covering current state application architecture, dependencies, and integration points.
• Re host / Containerization
• Re platform Refactor
• Decompose Iterative Strangulation
• Cloud Native Application Design
• Present modernization roadmaps, architecture diagrams, and migration strategies to customer technical and executive stakeholders.
• Collaborate with sales teams to support RFPs, RFIs, and customer bids with accurate technical inputs.
• Application Architecture Modernization Design
• Analyze legacy monolithic applications across application layer, web tier, batch processing, and data access layers.
• Evaluate applications for adaptability, scalability, resiliency, and cloud readiness.
• Microservices
• API first architecture
• Event driven and asynchronous processing
• Container based deployments (AKS/EKS/GKE, RedHat OpenShift)
• Serverless components
• Data migration (SQL Server Azure SQL / Managed Instances)
• App hosting migration (IIS,.NET, NodeJS Azure App Service)
• Moving from tightly coupled systems to loosely coupled microservices
• Ensure proposed solutions follow cloud architecture best practices for security, cost optimization, performance, and reliability.
• Technical Leadership
• Provide architectural guidance to delivery teams during early project phases (PoC, MVP, pilot).
• Mentor junior engineers and architects on cloud native and modernization technologies.
• Create reusable templates, modernization frameworks, and architectural accelerators for presales and solution teams.
• Cloud Technology Expertise
• Deep hands on knowledge of at least one major cloud provider (Azure preferred; AWS/GCP a plus).
• Containers orchestration (Docker, Kubernetes, AKS/EKS)
• API Gateway, service mesh, and cross service communication
• CI/CD pipelines and DevSecOps practices
• Distributed tracing, logging, and monitoring
• Experience analyzing and optimizing application resiliency using cloud native capabilities.
• Required
• 6 years experience in application architecture, solution architecture, or modernization consulting.
• Strong understanding of enterprise monolithic systems and modernization techniques.
• Experience designing cloud architectures on Azure (App Service, AKS, Functions, API Management).
• Proven presales or customer facing consulting experience.
• Ability to translate complex technical concepts into business friendly language.
• Preferred
• Certifications such as Azure Solutions Architect, AWS Solutions Architect, or equivalent.
• Experience with microservices migration frameworks and strangler fig pattern implementations.
• Hands on understanding of DevOps automation (Azure DevOps, GitHub Actions, Jenkins).
• Workplace type: On-site Working
• About NTT DATA
• NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in RD.
• Equal Opportunity Employer
• NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
• Third parties fraudulently posing as NTT DATA recruiters
• NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Experience:

3 years required

Skills:

English, Thai

Job type:

Full-time

• Coordinate with Sales, Business Development, and Key Account teams to execute shipment instructions in accordance with SOPs.
• Manage both import and export shipments, including booking, documentation, and cargo movement.
• Collaborate with customers, carriers, suppliers, vendors, and related departments for import/ export processes.
• Arrange cargo pickup (export) and delivery (import), including monitoring shipment schedules and status updates.
• Prepare and handle all relevant shipping documents such as invoices, packing lists, AWB/BL, permits, and customs-related documentation.
• Track shipments and proactively update customers on cargo status, delays, or issues.
• Coordinate customs clearance processes and ensure compliance with local regulations (for import shipments).
• Create and maintain accurate job files, system entries, and reports.
• Verify and process billing, including debit/credit notes from overseas agents and invoicing to customers and vendors.
• Investigate and resolve customer inquiries, discrepancies, and operational issues in a timely manner.
• Ensure accuracy, quality, and compliance with company standards and KPIs.
• Perform additional duties as assigned by the Manager.
• Good understanding of import/export operations in freight forwarding/logistics.
• Excellent written and verbal English communication skills, with the ability to interact professionally with customers and internal stakeholders.
• Detail-oriented, organized, and able to multitask in a fast-paced environment.
• Ability to work under pressure and meet tight deadlines.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Problem-solving mindset with a proactive approach.
• Start immediately or within short notice period is preferred.
• Diploma or Bachelor s degree in Logistics/ Shipping/Airline/ Freight Forwarding or a related field.
• Minimum of 3-5 years of experience or specialization in Freight Forwarding or a related logistics industry.

Experience:

7 years required

Job type:

Full-time

• Lead and manage CX support teams to deliver high-quality customer service across all channels.
• Define and oversee CX support strategies, operating models, and service frameworks.
• Own service performance management, including SLAs, KPIs, CSAT, NPS, and escalation handling.
• Act as the key point of contact for senior stakeholders regarding CX support performance and issues.
• Drive root-cause analysis of major customer issues and implement sustainable improvements.
• Collaborate with IT, Digital, Product, and Operations teams to enhance customer journeys and support processes.
• Establish and maintain CX governance, policies, and standard operating procedures.
• Manage incident escalation, crisis handling, and customer communication during service disruptions.
• Coach, develop, and performance-manage CX support team members.
• Prepare executive-level reports and insights on CX performance, risks, and improvement roadmap.
• Bachelor s or Master s degree in Business, Management, Marketing, IT, or related fields.
• 7-12 years of experience in customer experience, service operations, or customer support roles.
• Proven experience managing teams and complex stakeholder environments.
• Strong leadership, communication, and decision-making skills.
• Solid understanding of CX frameworks, customer journey management, and service design.
• Experience with CRM platforms, ticketing systems, and CX analytics tools.
• Ability to manage escalations and operate under pressure.
• If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
• The exceptional EY experience. It s yours to build.
• EY | Shape the future with confidence.
• EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.