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Huai Khwang, Bangkok, Marketing / Advertising
,Sales
,Senior Management
Marketing / Advertising,Sales,Senior Management
Skills:
Sales, Product Development, Procurement
Job type:
Full-time
Salary:
negotiable
- Analyze market trends, consumer behavior, and competitor insights to develop proactive strategies for customer acquisition.
- Develop retention strategies and CRM programs to increase customer loyalty and lifetime value.
- Product Portfolio Strategy & Lifecycle Management.
- Define product strategies that align with market needs, and manage the full product lifecycle.
- Collaborate with product development and procurement teams to select high-potential items and enhance product value.
- Multi-Channel Sales & Distribution Management.
- Plan and manage both offline (physical stores) and online (e-Commerce) sales, including B2B channels.
- Explore and develop new sales opportunities via emerging platforms such as marketplaces, mobile apps, and franchising.
- Brand & Marketing Communications Management.
- Drive consistent brand communication across all platforms, aligned with brand positioning.
- Supervise advertising, public relations, digital marketing, and brand image campaigns.
- Team Development & Leadership.
- Structure and lead agile marketing and sales teams aligned with business goals.
- Foster team capability through continuous skill development, career path planning, and succession management.
- Strategic Partnership Development.
- Build partnerships with automotive brands, relevant product suppliers, insurers, and after-sales service providers to boost sales value.
- Negotiate commercial terms that benefit the organization and support long-term collaboration.
- Data Analytics & Performance Measurement.
- Oversee analytics of sales performance, campaign effectiveness, and customer behavior to support strategic planning.
- Prepare sales and marketing performance reports for executive management.
- Budget Control & Risk Management.
- Manage sales and marketing budgets efficiently within the defined framework.
- Anticipate market risks and proactively plan mitigation strategies.
- QualificationsBachelor s degree or higher in Marketing, Business Administration, or a related field.
- A Master s degree in Strategic Marketing, Brand Management, or Digital Business is a plus..
- Minimum 12 years of experience in senior marketing and sales roles.
- Proven track record in industries such as retail, automotive, spare parts, or related FMCG sectors.
- Strong leadership experience in managing large teams and driving omni-channel marketing initiatives.
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Experience:
3 years required
Skills:
Research, Market Research, Excel, English
Job type:
Full-time
Salary:
negotiable
- Be the day-to-day contact of Retailers clients, who contact our Client Support Centre by phone or email. You will advise clients on Retail Measurement Service resources and tools, data standards and analyses, audit and calculation methodologies, and other information services.
- Deliver analyses, charts and reports that are clear, concise and meaningful to clients. Engage effectively with multiple clients at a time, to ensure that deliverables meet/exceed expectations of timeliness and quality.
- Conduct regular reviews with Client Service and Operations teams, to monitor service delivery KPIs involving response times, quality levels and workflow efficiency. Key contributor role in identifying process improvement opportunities.
- Maintain timely communications with account teams and senior management, to keep stakeholders up-to-date on client requirements and call out any issues/ risks. Document records of client inquiries and resolutions, into activity logs and Knowledge Base file shares.
- Organize content for Resource Library, to help clients keep ahead of NielsenIQ practices and policies, service enhancements, technology updates, macro market dynamics and retail trends.
- Support senior management on developing Thought Leadership case studies.
- Successful candidates can look forward to a comprehensive training program.
- ABOUT YOU.
- Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data for a new angle. You can identify the narratives behind numbers, and you re always looking for what s next.
- University degree in Business, Economics or related field; Marketing specialization is a plus.
- Passionate in market intelligence, research analysis or FMCG industry is an advantage.
- 2- 3 years of working experience in Market Research / FMCG industry.
- Excellent written and verbal communication; English proficiency is a must.
- Highly competent in MS Excel and PowerPoint (pivot tables, functions, charts).
- Aptitude for numbers and meticulous.
- Resourceful problem-solving and collaborative team player.
- Experience in solution and process automation by leveraging technology.
- Customer-oriented with good people skills; you will interact with a diverse group of clients.
- Able to prioritize a varied workload, to manage concurrent deadlines while maintaining accuracy.
- Additional Information
- Our Benefits.
- Flexible working environment.
- Volunteer time off.
- LinkedIn Learning.
- Employee-Assistance-Program (EAP).
- About NIQ.
- NIQ is the world s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View&trade. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world s population.
- For more information, visit NIQ.com.
- Want to keep up with our latest updates?.
- Follow us on: LinkedIn | Instagram | Twitter | Facebook.
- Our commitment to Diversity, Equity, and Inclusion.
- NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion.
1 day ago
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Skills:
Compliance, Risk Management, Accounting
Job type:
Full-time
Salary:
negotiable
- Set up the annual audit plan and perform internal audit procedures according to the plan including compliance, operational, and information technologies audit.
- Identify risks and key points of internal processes associated with compliance, operational and information technologies audit to evaluate controls in place to mitigate those risks.
- Lead Internal Audit s change initiative by implementing action plans related to risk assessment and annual planning, audit execution, audit reporting, and development, ...
- Lead Internal Audit s annual risk assessment and enterprise risk assessment and planning process to develop the audit plan and ensure the plan is responsive to and aligned with the risk profile of the organization.
- Oversee the execution of individual audits defined in the audit plan ensuring the highest level of service quality and client satisfaction.
- Issue all Internal Audit reports ensuring the reports are clear and concise, identify root causes with practical solutions, and ultimately provide value to management.
- Meet regularly with the Audit Committee to report the status of Internal Audit s ongoing monitoring activities, and educate/inform the committee of emerging risks and/or exposures (whether internal or external to the company) that should be considered, with respect to risk management and internal control best practices.
- Proactively inform senior management of significant risks or exposures related to internal controls, compliance, and/or governance requiring prompt attention.
- Manage the process to track, follow-up, and ultimately close all open audit issues leveraging the Audit Committee, if necessary.
- Actively participate in executive management meetings and/or committees to ensure that Internal Audit is well-informed of key business developments that could have an impact on audit priorities and/or plans.
- Ensure that Internal Audit is performing its work in accordance with established professional standards and remain abreast of emerging trends and best practices that can be incorporated into the function.
- Oversee Internal Audit s participation in critical business and technology initiatives and projects ensuring that audit s perspective is effectively voiced and appropriate controls are designed and implemented on a proactive basis.
- Maintain audit technology platform leveraging support from the information systems group as needed.
- Coordinate the activities of external auditors including how best to leverage the work performed and results produced from Internal Audit s work.
- Master's or Bachelor s degree in Accounting & Finance or other closely related field.
- 10+ years of experience in auditing, assurance, accounting, consulting or related field, of which at least 5 years of managerial level.
- Proven knowledge of auditing standards and procedures, laws, rules and regulations.
- Excellent communication (written and verbal) and interpersonal skills with an ability to network and interact at all levels.
- Industry Knowledge of business digital asset management, Fintech, and Banking is an advantage.
- Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.
6 days ago
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Skills:
Finance, Negotiation, Accounting
Job type:
Full-time
Salary:
negotiable
- Responsible for financial evaluation and initiate other aspects for new opportunities to commercial team.
- Gathering sales, profit, other income, and other information of each supplier, buyer, category and item for analysing.
- Business partnership & support to commercial team. Support and assist commercial team with scenarios, business cases, analysis and reports;.
- Focus on "root cause analysis" and "action driven".
- Ownership of financial measures associated with established KPIs;.
- Monitor and analyze activities related to sales, marketing and innovation;.
- Support, prepare, run and monitor planning activities (forecast, budget, strategic).
- Lead analysis and reporting for dedicated sales areas and market sectors to optimize profitability;.
- Identify, investigate, and analyze costs overruns, costs savings and potential improvements;.
- Perform, manage and support ad-hoc projects;.
- Preparing analysis report in different aspects.
- Preparing presentation to management teams.
- Preparing information support to commercial team to use for negotiation with supplier.
- Responsible for improving financial and business controls across the commercial area to improve operating efficiency and data quality.
- Gathering product price from operation team and/or external sources, and update products price list to system.
- Suggested comparative price range to commercial team.
- Monitoring product price by item, by region to maintain price competitive advantage.
- Bachelor or Master s degree in Finance, Accounting, Economics or Business, CPA or CFA preferred.
- At least 2 year in finance experience in FP&A, corporate finance, management account, business analysis in complex trading or financial analysis area (preferably in retail or FCMG companies).
- Advanced Excel-based financial modeling proficiency and strong analytical skills.
- An understanding of basic accounting and financial reporting concepts.
- Ability to thrive in a fast-paced environment, manage multiple tasks, and meet deadlines.
- Strong critical thinking and problem-solving abilities.
- Excellent customer service and communication skills.
- Comfortable presenting ideas and scenarios to senior and executive leadership.
- Highly organized with exceptional attention to detail.
- Intellectual curiosity and a positive attitude.
- Proactive, strong personality, leadership and pressure resistant.
7 days ago
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Experience:
4 years required
Job type:
Full-time
Salary:
negotiable
- Build Strategy Acts as the voice of the customer (VOC) by driving new feedback, blockers, insights, and resources (e.g., unified action tracker [UAT], technical feedback platform) across territories so they can be added and prioritized. Represents the customer to product teams (e.g., Engineering) to shape products and services by providing insights across the territory. Captures core customer compete knowledge across solution areas and delivers back to product and engineering teams to enhance team capabilities and develop compete strategies. Provides strategic, technical, and partn ...
- Required/minimum qualifications Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND 4+ years technical pre-sales or technical consulting experience OR equivalent experience. Additional or preferred qualifications Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND 8+ years technical pre-sales or technical consulting experience OR equivalent experience. 4+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management. Certification in relevant (Microsoft or industry) technologies or disciplines (e.g., Microsoft Office 365; Power BI; Azure Administrator, Architecture, and Development exams; Cloud Platform Technologies; Information Security; Architecture).
- Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
1 day ago
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Job type:
Full-time
Salary:
negotiable
- Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers. Our 721,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for o ...
- We are looking for people who can help us help our clients do cool stuff. Those things many masses call buzz words, until they tectonically shift their lives.
- At Accenture we aren t just talking about shaping the future, we are there, defining it. The Metaverse is here, and it has every C-Level executive scratching their heads on what to do with it. We are at the forefront with our clients, and we want you to join us there!.
- At Accenture we have been driving our client s agenda s and businesses around the areas of the Metaverse Continuum for years. Most notable, around themes such as digital assets, virtual worlds and digital twins.
- As a Metaverse (Senior) Manager, you will apply strategy development, value architecting and operating model design skills to make bold decisions on priority C-Suite issues at the intersection of business, technology, and operations such as metaverse. You are also expected to lead consulting engagements, thought leadership and project teams as well as play a key role in business development and metaverse community building activities.
- Shape and lead metaverse consulting thought leadership, engagements and project teams serving as a key interface and trusted advisor to our senior level clients.
- Engage with senior business leaders to define and shape what metaverse means for their business and where and how they should act.
- Lead workstreams as part of strategic transformation programs and be responsible for rigorous data driven insights, to identify and validate value creation opportunities for our clients.
- Work within project teams to ideate, develop and design compelling business strategies and transformation solutions around metaverse.
- Develop cohesive conclusions from detailed analysis and present innovative and action-oriented findings to our senior level clients- Coaching and mentoring junior members of the team with a people-first mindset.
- Drive Accenture metaverse community development activity to help us further expand our footprint in this exciting space.
- Elevate our brand and presence in the marketplace (e.g. conference participation, thought leadership, offering development, acquiring future talent etc.).
- Minimum of 3 years experience in at least one metaverse related domain (e.g. blockchain, token economies, digital assets, extended reality, digital communities etc.).
- A minimum of three years experience in B2C, retail, travel, or financial services sector(s).
- You understand the metaverse ecosystem and the different platforms within in it; you understand the role each has to play.
- 5+ years experience leveraging emerging technologies to design, strategize and/or large-scale transformations e.g., in a customer experience, product (design), delivery, strategy, management or similar role.
- Proven track record in client relationship development and stakeholder management.
- First class written and verbal communication skills; ability to articulate complex problems and solutions in a simple, logical and impactful manner.
- Exceptional analytical and problem-solving ability.
- Fluent business English required.
- Business fluency in Thai or Chinese is desired.
- Flexibility to accommodate client travel requirements.
- You are willing to work and relocate to Singapore, Bangkok or Kuala Lumpur.
- About Accenture.
- We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We re proud to be consistently recognized as one of the World s Best Workplaces .Join Accenture to work at the heart of change.
- Visit us at www.accenture.com.
- Equal Employment Opportunity Statement.
- All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
- Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
- Accenture is committed to providing veteran employment opportunities to our service men and women.
13 days ago
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Skills:
Sales, Cloud Computing, Negotiation
Job type:
Full-time
Salary:
negotiable
- Drive new business opportunities by identifying and qualifying prospects' cloud transformation needs, focusing on understanding customer business challenges and growth objectives.
- Present cloud solutions and services to customers, effectively articulating business value propositions and building trusted relationships with key stakeholders.
- Develop compelling solution proposals and cost-benefit analyses, demonstrating how cloud solutions can solve business problems and deliver measurable ROI.
- Support the complete sales cycle from prospect qualification through deal closure, including solution scoping, pricing strategy, and commercial negotiations.
- Maintain practical knowledge of major cloud platforms (AWS, Azure, or GCP) to effectively discuss platform capabilities and match solutions to customer needs.
- Create and deliver engaging customer presentations and demonstrations that translate cloud capabilities into business outcomes.
- Collaborate with technical implementation teams to ensure proposed solutions are viable and can be delivered successfully.
- Keep up to date with cloud market trends, competitor offerings, and emerging cloud services to provide strategic guidance to customers.
- Develop and maintain relationships with cloud providers and internal teams to create effective solutions and ensure customer success.
- Basic understanding of cloud concepts (infrastructure, security, pricing models) to support solution discussions and address fundamental customer concerns.
- Minimum of 2 years of experience in a technical field or technical sale, with a focus on Cloud computing.
- A Cloud Computing and Cloud Security certifications such as AWS, Azure, and GCP will be given special consideration.
- Working knowledge of Landing Zone design principles.
- Strong communication and negotiation skills and strong understanding of multi-Cloud architecture and concepts.
- Solution Consultant (Technology Specialist/Enterprise Architect).
- Role & Responsibility.
- Own and Lead Cross-Architecture Solution Architecture and Consultative selling conversation.
- Establish Customer Future State Architecture Roadmap to meet growth target matching with customer business objective.
- To act as technology thought leadership to lead customer engagement and develop customer demand in expertise domain.
- Design, build and lead customer solution offerings mapping to customer business objective.
- Ability to understand, translate and commercially explain the differentiated benefits, based on a reasonably detailed knowledge of the technical advantages of a proposed solutions.
- Ability to integrate the new technologies eg. 5G, Cloud.to expand the business.
- Ability to multitask and ensure that all key priorities are delivered as per agreed timelines.
- Strong stakeholder engagement skills, and ability to interact at all levels across an organization.
- Excellent executive communication, with ability to present to CxOs and senior leadership Requirements.
- Collaborate with Sales/Presale, Own and provide the customer solution investment cost, technical solution architecture document to respond customer TOR/proposals.
- Co-Responsible in driving Enterprise Business Growth by xx % and target to increase yy win cross architecture deals.
- Deep understanding of cross-architecture solutions, particularly in emerging technologies like 5G, Cloud, and other relevant fields.
- Strong knowledge of designing, building, and leading customer solutions that align with business objectives and technology innovations.
- Ability to evaluate and integrate new technologies into existing architectures to expand business potential.
- Proven experience in consultative selling, particularly in technology and solution-focused sales, with a track record of leading customer conversations to determine business needs and technology fit.
- Excellent communication skills with a focus on translating complex technical details into business language that resonates with customers and stakeholders.
- Strong stakeholder management skills, including the ability to interact effectively with senior leadership and CxOs.
- Experience in developing and presenting future-state architecture roadmaps, aligned with customer growth targets and business objectives.
- Service Account Management.
- Role & Responsibility.
- Single point of contact (SPOC) on Operations matters.
- Oversee day-to-day fault management for Critical or Escalated incident.
- Provide regular updates and ensure timely fault resolution for Critical or Escalated incident following by SLA commitment to corporate customer.
- Overseeing the entire planned maintenance cycle for customer s critical services.
- Provide data information that customer needed with in SLA.
- Built more relationship with enterprise customer & provide the best customer experience for the best customer satisfaction.
- Previous meeting minutes.
- Present monthly network availability report.
- Summary of Incidents.
- Develop improvement plan for prolong outages, found no fault, repeated fault, chronic problem, etc.
- Update or review any improvement plan.
- Response VOC and coordinate relate team to improve our service.
- Investigate and find out the root cause for chronic problem of enterprise Customer and consult with related team to find out the solution of that problem.
- On site for problem troubleshooting of all Enterprise product such as Corporate Fixed line, Cloud, SD WAN, Firewall, Bulk SMS, M2M, EDS (MPLS & IPLC), Radio Quality etc.
- Analysis data for SKA Customer to reduce and improvement for better Availability, MTTR and Fault rate of each service such as EDS M2M Bulk SMS E1 etc.
- In deep analysis for some SKA customer that have different trend of fault rate, availability and MTTR.
- Coordinate with related team to set action plan and target to improve our service.
- Find out the root cause and clarify internal process to improve our service especially in aftersales service areas.
16 days ago
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Bangkok, Marketing / Advertising
,Product / Brand Management
,Sales
Marketing / Advertising,Product / Brand Management,Sales
Experience:
8 years required
Skills:
Sales, Financial Analysis, Python
Job type:
Full-time
Salary:
negotiable
- Bachelor's degree or equivalent practical experience.
- 8 years of experience in media analytics, advertising sales, digital media and marketing, consulting, or financial analysis.
- Experience with programming languages such as Python or R for data analysis and modeling.
- Master's degree in Statistics, Econometrics, Data Science, Mathematics, or a related quantitative field.
- Experience with various MMM techniques (e.g. Bayesian MMM, time series regression, Machine learning).
- Experience in developing and implementing MMMs in a business environment, with understanding of statistical modeling techniques, including regression analysis, time series analysis, and causal inference.
- Understanding of the digital advertising and measurement ecosystem (e.g. attribution, experiments, data clean rooms, server-side API).
- Excellent communication skills, with the ability to present complex information to senior and C-level stakeholders.
- Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
- As a Marketing Mix Modeling (MMM) Specialist at Google, you will play a pivotal role in empowering our clients to optimize their marketing investments through advanced statistical modeling and data-driven insights. You will be a trusted advisor, guiding clients through complex MMM analyses, translating technical findings into business strategies, and influencing executive-level decision-making. You will be responsible for driving the adoption of measurement methodologies and fostering a culture of data-driven marketing within Google and our client ecosystem.
- Our Large Customer Sales teams partner closely with many of the world s biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.
- Lead Marketing Mix Modeling (MMM) Modeling and Analysis by consulting on MMM models using Python, R, or other statistical tools. Conduct analysis of marketing data to identify key drivers of performance and provide recommendations. Guide customers through modelling discussions, explaining statistical concepts to both technical and non-technical audiences.
- Serve as a consultant to clients, advising on measurement strategies and best practices. Build and maintain relationships with key stakeholders, including marketing executives and agency partners.
- Collaborate with sales, product, and customers teams to drive momentum on MMM conversations and unblock where needed. Partner with cross-functional teams to develop and implement new measurement methodologies and tools.
- Identify opportunities to improve Google's MMM capabilities and drive innovation in the field. Advocate for the adoption of advanced measurement techniques within the industry.
- Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
6 days ago
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Send me latest jobs forsenior customer service executive
Senior Customer Service Executive - General Job Description and duties.
Overview:A Senior Customer Service Executive is responsible for providing excellent customer service and support to customers. They are the face of the company and must be able to handle customer inquiries, complaints, and feedback in a professional and timely manner. They must be able to build relationships with customers and ensure that their needs are met.
Common Responsibilities:
Respond to customer inquiries:
Senior Customer Service Executives must be able to respond to customer inquiries in a timely and professional manner.
Handle customer complaints:
Senior Customer Service Executives must be able to handle customer complaints in a professional and courteous manner.
Provide customer support:
Senior Customer Service Executives must be able to provide customer support and assistance in a timely and efficient manner.
Build relationships with customers:
Senior Customer Service Executives must be able to build relationships with customers and ensure that their needs are met.
Monitor customer feedback:
Senior Customer Service Executives must be able to monitor customer feedback and use it to improve customer service.
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