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Skills:

Big Data

Job type:

Full-time

• Deep understanding of HR best practices and employment laws in Thailand and globally.
• Proven ability to lead HR functions in a fast-paced, growth-oriented environment.
• Strong expertise in organizational design, change management, and culture development.
• Excellent interpersonal, communication, and influencing skills to engage with stakeholders at all levels.
• Experience with HR systems, data analytics, and tech-driven HR tools.
• Strategic thinker with a results-driven mindset.
• High level of integrity, professionalism, and confidentiality.
• Passionate about fostering an innovative and inclusive workplace culture.
• Why work with us.
• We are a team of experts in a talented community, a collaborative atmosphere where creativity is encouraged. People First, by putting people at the heart of our priorities, we foster a work environment where you can excel and grow personally and professionally. Bluebik is strived for growth and expansion, and you can be part of our success story. We combine strategy, digital delivery excellence and deep technology advisory to help our clients transform their business. At Bluebik, your career advancement starts with actions. You can manage your own career and will advance based on performance. We collaborate to create unique and outstanding experiences with our talents to empower learning and growth opportunities. Whatever your ambitions, Bluebik offers you with a highly inclusive community of talents from both tech and business worlds to realize your full potential.
• What we offer.
• We offer impactful and challenging work with mentorship and support from direct managers and subject matter experts. You will have autonomy to manage your career path with endless opportunities for professional growth. Our comprehensive benefit package covers medical insurance, life, accident and disability insurance, wellness allowance, vaccination allowance, providence fund, flexible working arrangement, and Professional certification. Bluebik provides opportunities to become the best version of yourself!.
• Equal opportunity.
• Bluebik is an equal opportunity employer. We owe our success to the talents of our diverse team and the varying perspectives they add to our thriving community.
• Bluebik Group PCL.

Experience:

1 year required

Skills:

Leadership Skill

Job type:

Full-time

• เป็นศูนย์กลางในการให้คำปรึกษาและตอบข้อซักถามแก่หัวหน้างานและพนักงาน ด้านนโยบาย ระเบียบปฏิบัติ และกระบวนการด้านทรัพยากรบุคคล เพื่อให้คำแนะนำที่ถูกต้องและสอดคล้องกับระเบียบองค์กร.
• ประสานงานกับทีม HRBP เพื่อดำเนินกิจกรรมด้านทรัพยากรบุคคลให้สอดคล้องกับปฏิทินงาน HR.
• วางแผนกำลังคน (Manpower Planning) พร้อมทั้งดูแลและปรับปรุงผังองค์กร (Organization Chart) และขอบเขตงานของแต่ละหน่วยธุรกิจให้เป็นปัจจุบันเสมอ.
• บริหารจัดการข้อมูลประวัติพนักงาน รวมถึงการเปลี่ยนแปลงและการโยกย้ายภายในระบบ HR.
• รวบรวม วิเคราะห์ และจัดทำรายงานด้าน HR เพื่อนำเสนอต่อผู้ที่เกี่ยวข้อง (เช่น ข้อมูลค่าตอบแทน สถิติอัตราการลาออก ผลการสัมภาษณ์พนักงานที่ลาออก และผลสำรวจความผูกพันของพนักงาน เป็นต้น).
• ประสานงานกับทีมสรรหาบุคลากร เข้าร่วมกระบวนการสัมภาษณ์ และบริหารจัดการขั้นตอนการจ้างงานให้ราบรื่น.
• ดำเนินการและประสานงานเกี่ยวกับข้อมูลค่าตอบแทนและสวัสดิการส่งให้ทีม HR Shared Service (เช่น ค่าล่วงเวลา เบี้ยเลี้ยง และประกันภัยต่างๆ).
• ประสานงานกับหน่วยงานภายนอกในการยื่นขอวีซ่าและใบอนุญาตทำงาน (Work Permit) สำหรับพนักงาน.
• ริเริ่มและให้ข้อเสนอแนะในการพัฒนากระบวนการทำงานของ HR ให้มีประสิทธิภาพยิ่งขึ้นตามความเหมาะสม.
• ร่วมเป็นส่วนหนึ่งของทีม HR ในการสร้างบรรยากาศและสภาพแวดล้อมการทำงานที่ดี.
• ประสานงานการจัดหลักสูตรฝึกอบรมตามสายงานและแผนพัฒนาศักยภาพรายบุคคล พร้อมทั้งมีส่วนร่วมในการวางแผนและวิเคราะห์เส้นทางความก้าวหน้าทางสายอาชีพ (Career Path) แผนสืบทอดตำแหน่ง (Succession Planning) และแผนพัฒนากลุ่มผู้มีความสามารถพิเศษและความเป็นผู้นำ (Leadership & Talent Pipeline) เพื่อให้มั่นใจว่าการดำเนินงานเป็นไปตามเป้าหมายและมีการติดตามประเมินผลอย่างต่อเนื่อง.
• สำเร็จการศึกษาระดับปริญญาตรีขึ้นไป สาขาบริหารทรัพยากรบุคคลหรือสาขาที่เกี่ยวข้อง.
• มีประสบการณ์ทำงานด้านทรัพยากรบุคคลอย่างน้อย 5 ปี.
• มีความรู้ความเข้าใจในกระบวนการทำงานด้าน HR และกฎหมายแรงงานที่เกี่ยวข้อง.
• มีทักษะการสื่อสารและมนุษยสัมพันธ์ที่ดี.

Experience:

1 year required

Skills:

Microsoft Office, Market Analysis, Recruitment

Job type:

Full-time

• Support compensation benchmarking and market analysis by gathering salary survey data and providing reports.
• Help manage employee benefits programs, including health insurance, retirement plans, wellness initiatives, and other employee perks.
• Provide support to employees regarding compensation and benefits inquiries, ensuring they understand program details and eligibility.
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required.
• Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
• Provides HR policy guidance and interpretation.
• Support the integration of compensation and benefits processes with other HR systems and workflows.
• Coordinate with the recruitment team to attract qualified candidates, conduct an interview, and complete the hiring administrative tasks.
• Develops contract terms for new hires, promotions, and transfers.
• Identifies training needs for business units and individual executive coaching needs.
• Coordinate training programs according to functional training and individual development plans appropriately.
• Collaborate in developing and analyzing career path planning, succession planning, leadership & talent pipeline plans, ensuring execution according to the plans, and monitoring results as per the established plans.
• Initiate or recommend HR process improvement as appropriate.
• Performs other related duties as assigned.
• Minimum of 3 years of experience in multiple human resource disciplines, including compensation practices, organizational diagnosis, employee and union relations, diversity, and performance management.
• A bachelor's degree in Human Resources, Business Administration, or a related field is preferred.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Team player with strong collaboration skills.
• Excellent organizational skills and attention to detail.
• Attention to detail, especially when dealing with data accuracy.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong organizational and time management skills with the ability to manage multiple tasks at once.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Eagerness to learn and grow within HR and compensation/benefits.
• Proactive attitude with a willingness to take on new challenges.
• Adaptability in a fast-paced and evolving work environment.

Job type:

Full-time

• วางแผนพัฒนาความรู้ความสามารถให้กับพนักงาน เพื่อให้สอดคล้องกับนโยบายและกลยุทธ์ของบริษัท.
• วางแผน/ควบคุม/ติดตาม/ประสานงานการดำเนินงานด้านพัฒนาฝึกอบรมรวมไปถึงการพัฒนาพนักงานผ่านเครื่องมืออื่นๆให้กับพนักงานภายในองค์กร.
• กำหนด/มอบหมายงาน และประสานงานไปยังส่วนงานธุรการและบุคคลภูมิภาค เพื่อดำเนินงานด้านงานพัฒนาบุคลากร ไปยังส่วนงานที่เกี่ยวข้อง.
• วางแผนจัดทำ Training Plan เพื่อให้สอดคล้องกับ Key Capability ขององค์กร และ จัดทำ Training Requirement เพื่อจัดหาผู้ว่าจ้าง และ วิทยากรที่เหมาะสมสำหรับการพัฒนาทรัพยากรบุคคล.
• ติดตามและรายงานการวิเคราะห์ผลการดำเนินงานของสำนักงานทรัพยากรบุคคล เพื่อพัฒนาคุณภาพของพนักงานภายในองค์กร.
• รายงานผลการดำเนินงานโครงการต่างๆ ของงานพัฒนาทรัพยากรบุคคลต่อผู้บริหาร.
• ปริญญาตรี หรือปริญญาโท ด้านบริหารบุคคล หรือสาขาอื่นที่เกี่ยวข้อง.
• ประสบการณ์ด้านพัฒนาองค์กร 7 - 9 ปี ในงานด้านการพัฒนาบุคลากร / พัฒนาองค์กร.
• มีประสบการณ์ด้านการเป็น Internal Trainer หรือ วิทยากรกิจกรรมพนักงานสัมพันธ์.
• มีความรู้และทักษะงานด้านพัฒนาทรัพยากรบุคคล (HRD) พัฒนาทรัพยากรบุคคล.
• มีทักษะทางด้านการนำเสนอ และการวิเคราะห์.
• มีความรู้ความเข้าใจด้านภาษาอังกฤษเป็นอย่างดี.
• มีความรู้เรื่องกฎหมายแรงงานที่เกี่ยวข้องรวมถึงระเบียบเรื่องค่าจ้างและสวัสดิการต่างๆของ.
• บริษัท.
• มีทักษะในการเจรจาต่อรองเป็นอย่างดี.
• หากมีความรู้ ความเข้าใจหรือประสบการณ์การทำงานด้านโลจิสติกส์ ซัพพลายเชนจะพิจารณา.
• เป็นพิเศษ.

Skills:

Analytical Thinking, Labor law, English, Thai

Job type:

Full-time

• BANGKOK GENERAL OFFICE.
• Overview of the job.
• The Human Resources Manager role belongs to the 'Human Resources' job family. This job family is dedicated to developing and executing HR strategies that foster organizational and people effectiveness. HR managers play a key role in driving growth and sustaining our winning culture. Your career opportunities include roles in HR Business Partners, Talent Acquisition, Talent Practice, Diversity & Inclusion, and more.
• Your team.
• You will be reporting directly to Country HR Director and will work with business leaders across multiple functions.
• How success looks like.
• Execute HR processes in your area of responsibility, such as employee performance management, compensation and benefits administration, etc.
• Ensure all HR activities adhere to company policies, local labor laws, and regulations, minimizing legal and reputational risks. Proactively identifies and addresses compliance gaps.
• Create positive experiences for new hires and exiting employees, ensuring smooth transitions and compliance.
• Become a go-to resource for employees and managers on HR policies, procedures, and best practices. Provide timely and accurate guidance.
• Identify key business opportunity areas in terms of people management and partner with business leaders to execute interventions.
• Successfully balance employee needs with business objectives to create integrated solutions and positive work environment.
• Stay updated on HR best practices, industry trends, and changes in labor law. Seek out opportunities for personal and professional development.
• Look for ways to streamline and improve existing HR processes for greater efficiency and effectiveness.
• Actively contribute to broader HR projects or employee engagement initiatives, even if in a supporting role.
• Understand HR systems and consistently deliver results via operational excellence.
• Identify key business building opportunities and implement interventions.
• Contribute to HR initiatives execution/employee engagement activities.
• Build capabilities and deliver business impact with excellence.
• Build autonomy and personal initiative.
• Job Qualifications.
• Role Requirements.
• Bachelor's or master's degree with an excellent academic background.
• Fresh graduates are welcome to apply - HR-related experience is a plus.
• Strong interpersonal, communication and analytical thinking skills.
• Ability to influence and shape team dynamics and organizational culture.
• Excellent in leading projects/initiatives from end to end.
• Proficient in English and Thai.
• About us.
• We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always , Ariel , Gillette , Head & Shoulders , Herbal Essences , Oral-B , Pampers , Pantene , Tampax and more. Our community includes operations in approximately 70 countries worldwide.
• Visit http://www.pg.com to know more.
• Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we're committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being "in touch" so we craft brands and products to improve the lives of the world's consumers now and in the future. We want you to inspire us with your unrivaled ideas.
• We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.
• Job Schedule.
• Full time.
• Job Number.
• R000151424.
• Job Segmentation.
• Entry Level.

Experience:

5 years required

Skills:

Recruitment, Budgeting, Payroll

Job type:

Full-time

The HR Manager is responsible for the day to day transactions and policy administration relating to all phases of the employee life cycle, such as recruitment, induction, payroll, compensation and benefits, performance management, discipline, and resignations or terminations. In addition, the HR Manager oversees the organizing of online and offline recruitment events. The HR Manager ensures the maintenance of HRMS, talent database, and presence on recruitment website. The HR Manager also works with senior management on organizational structure, HR manpower plan, talent management p ...

Experience:

10 years required

Skills:

Google Analytics, Purchasing, Automation, YouTube, SAP

Job type:

Full-time

• The Senior Manager, Group Learning & Development is a core member of DKSH's Group Learning & Development team, responsible for shaping how essential and behavioural capabilities are built and sustained across the organization. This role drives the design, delivery, and adoption of global learning programs that translate Group capability priorities into measurable business impact across markets worldwide.
• What You Will Deliver.
• Co-own and continuously evolve the PeopleDNA (soft and essential skills) global lear ...
• Lead the annual learning needs analysis cycle in partnership with market Human Resources (HR) and Learning & Development (L&D) colleagues, identifying Group-wide priorities and shaping the global learning roadmap.
• Translate Group learning priorities into a coherent Group-level training calendar, ensuring effective coverage, balanced delivery workloads, and operational feasibility across regions.
• Design and deliver Train-the-Trainer (TTT) programs as a primary mechanism to scale quality, consistency, and learner engagement across markets.
• Own and continuously enhance the Associate Trainers and Program Champions framework, including certification standards, governance processes, and overall impact measurement.
• Provide structured coaching, observation, and feedback to internal trainers and facilitators to uphold delivery standards and learning impact.
• Deliver PeopleDNA skills programs directly to employees as required.
• Partner with local L&D teams and HR Business Partners to support smooth rollout and localized implementation of Group training programs.
• Drive evidence and data-based improvements to content and delivery approaches, informed by facilitator feedback, learner insights, and post-delivery evaluation.
• Contribute to how learning data is captured, analyzed, and reported within the Learning Management System (LMS), in collaboration with L&D system owners.
• Source and manage partnerships with external content providers and vendors to strengthen the overall learning ecosystem.
• Exercise influence-based leadership by setting clear delivery standards, best practices, and ways of working for Group learning initiatives.
• Foster collaboration and knowledge sharing across the Group L&D community and market-based learning teams.
• Role-model a learner-centric, growth-oriented, and resourceful mindset, actively contributing to a strong learning culture across DKSH.
• What You Bring.
• Bachelor's degree or recognized certificates in Human Resources (HR), Learning & Development (L&D), Psychology, Education, Business, or a related field.
• Minimum eight to ten years of relevant experience within a complex, multi-market, or matrixed environment.
• Multinational company (MNC)-level expertise in Learning & Development, including learning needs diagnosis and L&D roadmap development.
• Proven capability in instructional design and the creation of training and workshop content across classroom and digital learning formats.
• Experienced in delivering in-person and virtual training within a multinational organization, with strong cultural awareness and the ability to navigate sensitivities across diverse regions and markets.
• Digitally savvy with working knowledge of Office 365, particularly Microsoft Excel, PowerPoint, Outlook, and Teams, as well as common learning and virtual facilitation tools such as Miro and Menti.com.
• Familiarity with Learning Management Systems (LMS); knowledge of SuccessFactors LMS is an advantage.
• Familiarity with e-learning authoring and production tools such as Elucidat, Articulate, and Coloyssan.
• Strong project management, training operations, data fluency, and analytical capabilities.
• Advanced proficiency in written and spoken English; proficiency in other Asian languages is an advantage.
• Strong stakeholder partnering skills with a learner- and business-centric mindset.
• Confident and engaging facilitator and presenter.
• Why Join DKSH.
• At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Talent Development.

Experience:

6 years required

Skills:

Spanish, French

Job type:

Full-time

• Compliance and oversight support to recruitment processes.
• Support development of HR compliance practices and policy development.
• Knowledge building and knowledge sharing.
• Compliance and oversight support to recruitment processes.
• Provide client advice and review HR selection processes (normally within the Talent+ system), including but not limited to ICA Compliance Reviews.
• Review documentation submissions for accuracy and thoroughness, according to guidelines, vis-a-vis procedural and technical steps in the selection process, candidate sourcing, vacancy announcement particulars, longlisting and shortlisting, fee setting, etc.
• Ensure compliance with rulesets governing ICA Compliance Review requirements and practices with a view to minimizing the risks for the clearance authority.
• Provide well-documented positive or negative recommendations to the approving authority.
• Guide hiring offices and personnel on UNOPS Compliance Review processes and requirements.
• Guide hiring offices on administrative procedures, processes and practices within ICA award creation.
• Provide advice to supervisors and offices on good practices, policies and procedures in ICA award creation.
• Liaise with UNOPS' HR related groups such as PCG to escalate relevant issues and seek advice.
• Establish and maintain monitoring systems, advising the supervisor and hiring offices on the status of pending requests and approaching deadlines.
• Support development of HR compliance practices and policy development.
• Synthesize lessons learnt as part of the compliance review process.
• Collect feedback, ideas, and internal knowledge about processes and best practices and utilize productively.
• Undertake research on a range of HR related issues and contribute data as well as draft notes/reports.
• Contribute to HR compliance, practice improvement, and policy development as well as related corporate HR initiatives by assisting with the collection of data on trends, risks and opportunities.
• Assist with projects in support of HR initiatives for attainment of business objectives in line with the corporate HR strategy.
• Support the communication of HR policy changes and new HR initiatives to management and personnel, providing guidance as needed.
• Knowledge building and knowledge sharing.
• Organize, facilitate and/or deliver training and learning initiatives for personnel on matters pertaining to the Compliance Review of ICA awards.
• Provide sound contributions to knowledge networks and communities of practice by disseminating best practices in terms of HR compliance and ICA award creation.
• Support the effective communication of HR policy changes and new HR initiatives to management and personnel, guiding as needed.
• The effective and successful achievement of results by the HR Associate - Compliance Review directly impacts the compliant execution of HR processes in the respective unit and the efficient and effective performance within it. These promote the credibility of the organization as an effective service provider in project services and management.
• Human Resources Management, Human Resources Policies, Human Resources, Human Resources Information Systems.
• Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organisational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
• Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others.
• Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.
• Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
• Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
• Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
• Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
• Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.
• Required.
• Secondary school (or equivalent) with 6 years of relevant experience OR.
• Bachelor's degree (or equivalent) preferably in Human Resources Management, Business Administration, Public Administration or equivalent disciplines with 2 years of relevant experience is required.
• Required.
• Minimum of six years of relevant experience in international or national organization in providing support to recruitment, or HR-generalist support services or adminsitration is required.
• Proficiency in computers and office software packages and experience in handing web-based management systems is required.
• Desired.
• Knowledge in UN policies, procedures and practices is desired.
• Experience in use of HR information and/or Enterprise system is desired.
• Language Requirements.
• UNOPS does not accept unsolicited resumes.
• UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.
• Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered.
• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the selection process, which may include various assessments.
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of a wide range of nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. We strive to sustain and strengthen this diversity, fostering an inclusive working environment where all personnel are treated with respect and have equal access to opportunities.
• UNOPS evaluates all applications based on the skills, qualifications and experience outlined in the vacancy announcement. We are committed to a fair and transparent selection process and welcome diverse perspectives, including those of women, indigenous and racialized communities, individuals of diverse gender identities and sexual orientations, and persons with disabilities.
• We are committed to enabling all candidates to perform at their best during the assessment process. If you are shortlisted and require support or reasonable accommodation to complete any assessment, please inform our human resources team upon receiving your invitation.
• UNOPS has zero tolerance for sexual exploitation and abuse (SEA), sexual harassment, and other forms of abusive conduct, including discrimination, abuse of authority, and harassment. To uphold these standards, background checks are conducted for all final candidates to help ensure that individuals with a history of such conduct are not hired. By applying for a position with UNOPS, candidates acknowledge and consent to these verification processes.
• Terms and Conditions.
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
• For retainer contracts, you must complete a few mandatory courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here.
• For more details about the contract types, please click here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.

Experience:

2 years required

Skills:

Recruitment

Job type:

Full-time

• Req ID: 138124.
• Remote Position: No.
• Hiring Manager: Ekkorn Hansing.
• Band: 06.
• Region: Asia.
• Country: Thailand.
• State/Province: Chonburi.
• City: Laem Chabang.
• General Overview.
• Functional Area: HRM - Human Resources.
• Career Stream: HRM - Human Resources.
• Role: Associate.
• Job Title: HR Associate.
• Job Code: ASS-HRM.
• Band: Level 06.
• Direct/Indirect Indicator: Indirect.
• Summary.
• Entry level during which an employee receives both functional and organizational training under close supervision. Incumbents carry out assignments within well-defined practices, procedures and policies. Works independently on details of assignments, and has limited decision-making authority; most decisions are made or guided by the immediate supervisor. Decisions/actions may have an impact on the department's/divisions goals. Works under close Supervision and requires direction on how assignments are to be executed; begins to put forward ideas on how work assignments are completed. Establishes cooperative relationships to work effectively with colleagues; supports others and participates as a team member, and takes responsibility for own work commitments. Interacts directly with immediate supervisor, co-workers and team members; engages in routine exchanges of information; interactions with external contacts, if applicable, would be monitored.
• Detailed Description.
• End-to-End Volume Recruitment: Manage the full recruitment cycle for direct labor roles (production operators, assembly line workers, warehouse staff, and technicians) from manpower requisition to day-one onboarding.
• Strategic Sourcing: Utilize and manage local recruitment channels effectively, including JobThai, JobsDB, targeted Facebook job groups, LINE OpenChats, local community notice boards, and provincial job fairs.
• Candidate Screening & Selection: Conduct high-volume applicant screening, organize walk-in interview days, and perform basic assessments to ensure candidates meet physical, availability, and operational requirements.
• Data & Metrics Management: Track hiring progress, maintain candidate databases, and report on key recruitment metrics such as Time-to-Fill, Offer Acceptance Rate, and early attrition trends.
• Knowledge/Skills/Competencies.
• Experience: Minimum of 2-5 years of recruitment experience, specifically focused on mass hiring or volume recruitment for the manufacturing, electronics or related industries. * 100 Headcounts / month is base line.
• Local Market Knowledge: Deep understanding of the blue-collar job market and candidate behaviors in Thailand's major industrial zones (e.g., Laem Chabang, Amata City, Eastern Seaboard, Navanakorn, or Rojana).
• Labor Law Familiarity: Solid working knowledge of Thai labor laws regarding working hours, shift allowances, minimum wage, and welfare.
• Knowledge of computer applications and the ability to accurately perform tasks in some or all of the following applications: Access, Excel, Word and PowerPoint.
• Physical Demands.
• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
• Typical Experience.
• Zero to two years of relevant experience.
• Typical Education.
• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Educational requirements may vary by geography.
• Notes.
• This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Experience:

1 year required

Skills:

Business Development

Job type:

Full-time

• Skooldio is a leading talent transformation and upskilling organization within the Skooldio Group, operating under LEARN Corporation Thailand's premier lifelong learning and education technology company. Our mission is to bridge the digital skill gap by empowering individuals and organizations with the mindsets and toolsets needed to thrive in the modern economy.
• As a trusted partner in digital transformation, we specialize in building future-ready capabilities across Data, Technology, Design, and Business. By blending cutting-e ...
• The Role: Business Development Associate.
• We are looking for a.
• Business Development Associate.
• to be the strategist behind our growth. In this role, you aren't just a lesson designer; you are a sharp, strategic thinker capable of decoding market trends and transforming raw insights into powerful Learning Solutions from Online Courses and Corporate Workshops to intensive Bootcamps.
• Your mission is to drive significant business impact while simultaneously elevating the skill standards of the Thai workforce. You will be the bridge between market demands and innovative education, ensuring that our solutions don't just teach, but actually transform.
• If you thrive on challenges, love solving complex puzzles, and want to see your strategies change people's lives, join us and help build the next era of human potential.
• Plan strategies and analyze.
• Tech/Digital Skills.
• trends to identify new business opportunities. You will take ownership of the team's.
• P&L.
• (Profit & Loss) like a business owner, handling everything from forecasting and cost management to achieving profit targets.
• Manage the overall Learning Product portfolio. This includes.
• Instructor Management.
• (recruiting and maintaining relationships), initiating new courses, and updating existing content. You will establish feedback systems to continuously analyze and develop products that meet market demands.
• Design content and.
• Learning Journeys.
• in collaboration with instructors to simplify complex knowledge. You will prepare standard case studies and exercises, and perform.
• On-site Quality Assurance.
• to ensure the learning experience is perfect and fully meets customer needs.
• Develop.
• Go-to-Market (GTM).
• strategies and act as a specialist supporting the sales team. You will design solutions for complex deals to help close sales and build long-term client relationships.
• A strong commitment to expanding access to high-quality, cost-effective education for Thai personnel.
• Practical knowledge or experience in.
• AI, Data, or Programming.
• to aid in curriculum development and customer consulting. You should have fresh ideas for new courses you want to bring to life.
• Possess logical reasoning and the ability to use data for decision-making. You must understand how to monetize products to satisfy customer requirements.
• A love for learning through reading, listening, or teaching. You must be brave enough to give and receive direct feedback and remain focused on.
• learner success. You should understand customer pain points and know how to create experiences that solve them.
• Special consideration will be given if you have experience as a.
• teacher or Teaching Assistant (TA)., or possess strong knowledge transfer skills.
• The Company may use AI-assisted tools to support data analysis at certain stages of the recruitment process. The Human Resources team oversees the entire process and retains final decision-making authority to ensure an accurate and comprehensive assessment.
• Applicant data will not be used to train AI models and will only be accessible to authorized HR personnel and the relevant hiring managers or supervisors.
• By submitting your application for this position through the recruitment system, you acknowledge that you have read and understood this notice.

Skills:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

Job type:

Full-time

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Skills:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

Job type:

Full-time

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Skills:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

Job type:

Full-time

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Skills:

Chemical Engineering, Safety Management, Data Analysis, English, Thai

Job type:

Full-time

• Lead, implement, and maintain the site's Process Safety Management program to ensure full alignment with regional PSM frameworks and corporate standards.
• Develop and maintain EHS procedures related to corporate requirements to comply with EHS Standards, Procedures, and regulatory requirements.
• Work closely with functional teams on the implementation of EHS procedures, annual improvement plans and related programs to compliance. Report to line manager and related functions for issues, provide services and propose improvement actions required.
• Communicate and network with appropriate Regional and Global resources to support local EHS implementation and roll-out of various EHS programs and events.
• Identify EHS training needs in OH&S for all associates and contractors and maintain the training programs to meet business requirements.
• Drive and maintain site safety programs including but not limited to Hazard Communication, Permit to Work System, Emergency Response, Behavioral Safety, Incident Investigation, Contractor Management, Process Safety and Site Security, to prevent human injury and loss of property.
• Manage site occupational health and industrial hygiene program to recognize, evaluate and provide supports of risk assessment and control in workplaces to acceptable levels, including advice and assistances to associates and management to improve performance.
• Manage planned and unplanned EHS Audit Program to ensure conformance with Company requirements with regard to OH&S.
• Control EHS procedures and related documents in systems to maintain the integrity.
• Maintain EHS regulatory compliance program, keep EHS regulatory information updated and provide to functional owners towards compliance.
• Engage all stakeholders in integrating EHS requirements in all levels of operations and activities.
• Collect and prepare EHS data for reporting and submission to Region, Corporate and local authorities; also perform data analysis as appropriate.
• Coordinate with Department Managers in all departments to monitoring pre-defined EHS activities (e.g. Environment, Process Safety Management, Product Stewardship, Distribution Safety) both internally and externally.
• At least 5 years' experience in chemical safety management.
• Hold bachelor's in occupational health and safety/chemical engineering or similar.
• Hold certified EHS Professional officer from Thailand Department of Labor is a plus.
• Working experience in ISO9001, 14001, 45001 is a plus.
• Good documentation capability, plus organizing and coordinating skills.
• Good understanding of local laws and regulations in selected areas, also the regulatory process and agencies that formulate and enforce them.
• Good skill in Microsoft applications of Words, Excel and PowerPoint.
• Fluent in Thai and good English command both in writing and speaking.
• Good team player. Strong stakeholder engagement.
• Brenntag TA Team.