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Experience:

15 years required

Skills:

Problem Solving, Research, Data Analysis

Job type:

Full-time

• Identify opportunities for efficiencies in work process and innovative approaches to completing scope of work.
• Participate in team problem solving efforts and offer ideas to solve client issues.
• Conduct relevant research, data analysis, and create reports.
• Maintain responsibility for completion and accuracy of work products.
• Assessing restructuring operating models, organizational structures, and business processes to streamline core operations service delivery.
• Assist in proposal development, as requested.
• Actively expand consulting skills and professional development through training courses, mentoring, and daily interaction with clients.
• Your role as a leaderAt Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Senior Managers across our Firm are expected to:Establish a strong leadership brand and inspire their team through passion, integrity, and appreciation of others.
• Make effective use of resources to optimise value.
• Demonstrate the success and efficiency of Deloitte through leveraging its network and people.
• Deliver exceptional quality results and stakeholder value by leveraging each person s strengths to build high performing teams across businesses and borders.
• Apply deep knowledge of disruptive trends and competitor activity to drive continuous improvement.
• Build deep professional relationships across a diverse network and use a flexible influencing style to gain buy-in and drive impact.
• Translate broader strategy into a compelling team vision and goals as well as align the team and sets priorities to achieve objectives.
• Contribute to building an inclusive talent pipeline by creating a talent experience that attracts, develops and retains diverse, top talent and high performing teams.
• RequirementsTertiary qualification in a business with a well ranked institution and/or currently enrolled in a MBA program.
• Minimum 15 years of professional experience in a strategic or operations planning / consulting role within the Consumer Business industry.
• Experience in leading strategy and operational transformation with one of these sectors:FMCG / Consumer Business focusing on go-to-market strategies in SEA markets, commercial strategies, and operational strategies.
• Retail and wholesale distribution focusing on strategy, talent optimization, sustainable margin, value-based care and customer experience transformation.
• Experience with budgetary responsibilities related to projects or resources.
• Exceptional interpersonal, team-building, and communication skills, with demonstrated ability to write clearly, succinctly, and in a manner that appeals to a wide audience.
• Ability to build consensus and foster change in ambiguous settings.
• Commitment to professional excellence, as well as personal and professional growth.
• Drive, tenacity, client focused and results oriented.
• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.
• Willingness to work outside of office base.
• Due to volume of applications, we regret only shortlisted candidates will be notified.
• Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.Requisition ID: 109454In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

Skills:

Human Resource Management, IC License, English

Job type:

Full-time

• Serve as primary contact person in handling inbound & outbound services for all enquiries, service requests and complaint handling from end customer, agents, business partners, etc. both of voice and non-voice services in daily to urgent and complex issues.
• Handle and resolves complicated complaint, discrepancies and clarifications needed with a level of service that exceeds customers expectations.
• Work with other departments and business partners for any service requirements requi ...
• Provide feedback / suggestion to Senior team members for any service need to be improved.
• Seize opportunities to upsell products when they arise.
• Build sustainable relationships and engage customers by taking the extra mile.
• Support the project implementation and perform any extra job assigned.
• Provide the case handling consultation to junior staff for the superior service with accuracy to the customer.
• Being a mentor for staff and new joiners.
• Bachelor or higher degree in business computer, marketing, organizational psychology or human resource management.
• IC License is a plus.
• At least 3-5 years experiences in customer service or customer experience related fields.
• Broad knowledge and experience in life insurance is required.
• Excellence communication in both Thai and English..

Skills:

English

Job type:

Full-time

• Customer Care.
• Welcome and greet all visitors, customers, and partners, ensuring a positive first impression.
• Provide assistance to customers with inquiries, concerns, and special requests.
• Handle customer cases and complaints in a professional and timely manner.
• Coordinate with internal teams to resolve issues and deliver seamless support.
• Collect and record customer feedback for continuous improvement.
• Information & Guidance.
• Provide clear, accurate, and engaging information about the New area.
• Explain concepts related to sustainability and commercial innovation to visitors.
• Support visitors in understanding facilities, services, and experiences within the space.
• Tour & Delegation Management.
• Lead guided tours and study visits for institutions, organizations, and partner delegations.
• Assist with the coordination of group visits, ensuring smooth schedules and a positive experience.
• Act as a representative for New when engaging with VIP guests or international groups.
• Standards & Operations.
• Ensure high standards of cleanliness, safety, and visitor experience within the New area.
• Represent the New brand with professionalism, enthusiasm, and service excellence..
• Bachelor s degree in Hospitality, Business Administration, Communication, Sustainability, or related fields.
• Experience in customer service, hospitality, visitor engagement, or event coordination preferred.
• Experience handling VIP guests, international delegations, or guided tours is an advantage.
• Knowledge of customer service best practices and visitor engagement.
• Ability to deliver presentations and guided tours to diverse audiences.
• Strong command of English and Thai (spoken and written); additional languages are beneficial.
• Service-minded with a welcoming personality.
• Excellent interpersonal and communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proactive, collaborative, and team-oriented.
• Professional appearance and conduct.
• 5 working days per week.
• Able to work in shift time (divided into 3 shifts).

Skills:

Digital Marketing, Social media, Branding

Job type:

Full-time

• Kick off community page to recruit new customer and retain existing.
• To manage channel and community day to day as End to End (Admin, Creative, Content, Media and performance).
• To co co-operate with internal to get information and develop brief for agency to develop content.
• To monitor channel and media performance for optimizing day to day to maximize result.
• To react immediately for accelerate growth channels as KPI.
• To be key contact with agencies on creative and media.
• To find new opportunity how to drive channel growth and new idea to recruit new target for Lotus Lotus s.
• To maintain digital own channel (Growth channels) such as Go fresh and others which have to co co-operate with media and creative agency to deliver KPI.
• Develop engagement content.
• Channel strategy and channel management.
• Monitor media and channel performance to get learning for improvement.
• Manage agency to deliver tasks as committed.
• Other assignments as deem appropriate.
• Follow our Business Code of Conduct and always acting with integrity and due diligence.
• At least 1 yrs experiences of working in Digital Marketing/Social Media or Creative/Media/Branding/Event agency.
• An understanding of content & digital media across a range of channels, particularly social media.
• Experience in social media tools, Listening tools, Community Management and Social Care with Crisis.
• Expert on using Microsoft excel, power power-point.
• Professionally active on Digital and Social Media Media e.g Facebook, TikTok, YouTube, Instagram and Google, X and others.
• Analytical ability to make data driven and VOC on latest trends and understand the engagement metrics and KPI s.
• Able to operate in a collaborative and cross functional environment.
• In -depth understanding of various social media platforms and their algorithm change.
• Flexibility working to serve business dynamic.
• CP AXTRA | Lotus's
• CP AXTRA Public Company Limited.
• Nawamin Office: Buengkum, Bangkok 10230, Thailand.
• By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy. .

Experience:

5 years required

Skills:

ETL, Quantitative Analysis, Industry trends

Job type:

Full-time

• Translating business requirements to technical solutions leveraging strong business acumen.
• You will be a core member of the EY Microsoft Data and AI team, responsible for extracting large quantities of data from client s IT systems, developing efficient ETL and data management processes, and building architectures for rapid ingestion and dissemination of key data.
• Apply expertise in quantitative analysis, data mining and presentation of data to de ...
• Extremely flexible and experience managing multiple tasks and priorities on deadlines.
• Applying technical knowledge to architect solutions that meet business and IT needs, create Data Platform roadmaps, and enable the Data Platforms to scale to support additional use cases.
• Staying abreast of current business and industry trends relevant to the client's business.
• Monitoring progress, managing risk, and ensuring key stakeholders are kept informed about progress and expected outcomes.
• Understanding customers overall data estate, IT and business priorities and success measures to design implementation architectures and solutions.
• Strong team collaboration and experience working with remote teams.
• Working on large-scale client engagements. Fostering relationships with client personnel at appropriate levels. Consistently delivering quality client services. Driving high-quality work products within expected timeframes and on budget.
• Demonstrated significant professional experience of commercial, strategy and/or research/analytics interacting with senior stakeholders to effectively communicate insights.
• Execute on building data solutions for business intelligence and assist in effectively managing and monitoring the data ecosystem of analytics, data lakes, warehouses platforms and tools.
• Provide directional guidance and recommendations around data flows including data technology, data integrations, data models, and data storage formats.
• To qualify for the role, you must have.
• Bachelor s degree, or MS degree in Business, Economics, Technology Entrepreneurship, Computer Science, Informatics, Statistics, Applied Mathematics, Data Science, or Machine Learning.
• Minimum of 3-5 years of relevant consulting experience with focus on advanced analytics and business intelligence or similar roles. New graduated are welcome!.
• Communication and critical thinking are essential, must be able to listen and understand the question and develop and deliver clear insights.
• Experience communicating the results of analysis to both technical and non-technical audiences.
• Independent and able to manage and prioritize workload.
• Ability to adapt quickly and positively to change.
• Breadth of technical passion, desire to learn and knowledge services.
• Willingness and ability to travel to meet client if need.
• Ideally, you ll also have.
• Experience working business or IT transformation projects that have supported data science, business intelligence, artificial intelligence, and cloud applications at scale.
• Ability to communicate clearly and succinctly, adjusts to a variety of styles and audiences with ability to tell compelling stories with the data.
• Experience with C#, VBA, JavaScript, R.
• A vast understanding of key BI trends and the BI vendor landscape.
• Working experience with Agile and/or Scrum methods of delivery.
• Working experience with design led thinking.
• Microsoft Certifications in the Data & AI domain.
• We re interested in passionate leaders with strong vision and a desire to deeply understand the trends at the intersection of business and Data and AI. We want a customer-focused professional who is motivated to drive the creation of great enterprise products and who can collaborate and partner with other product teams, and engineers. If you have a genuine passion for helping businesses achieve the full potential of their data, this role is for you.
• What we offer.
• We offer a competitive compensation package where you ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you ll decide how much vacation time you need based on your own personal circumstances. You ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• Continuous learning: You ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You ll be embraced for who you are and empowered to use your voice to help others find theirs.
• If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
• The exceptional EY experience. It s yours to build.
• EY | Building a better working world.
• EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
• Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
• Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
• EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.