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Skills:

SAP, Data Analysis, Cantonese, English

Job type:

Full-time

• Lead a small, dedicated team to process orders efficiently and follow up on delivery status, ensuring alignment with customer expectations.
• Govern and implement robust customer care policies, including cut-off times, lead times, and sales/return terms and conditions.
• Optimize order fulfillment by collaborating with demand planning, physical distribution, credit control, and commercial teams to prevent Out-of-Stock (OOS) situations.
• Customer Relationship ManagementBuild and maintain strong strategic partnerships with customers, ensuring transparent data exchange and mutual KPI tracking.
• Coordinate effectively between internal teams and customers to guarantee reliable information flow and high satisfaction levels.
• Analysis & ReportingProvide insightful analysis and comprehensive reports to management, identifying opportunities to enhance service delivery and reduce market costs.
• Serve as the local business owner for customer care, championing best practices and implementing effective tools in collaboration with the regional team.
• Team Leadership & DevelopmentRecruit, supervise, mentor, and motivate teammates, fostering knowledge transfer and continuous professional growth.
• Are youA degree holder in Logistics, Supply Chain, or a related discipline?.
• Experienced (5+ years) in order processing or customer service, with proven team management skills?.
• Fluent in Cantonese, English, and Mandarin?.
• Proficient in Microsoft Excel, SAP, and skilled in data analysis and reporting?.
• Detail-oriented, proactive, and well-organized, with strong problem-solving and logical thinking abilities?.
• Experienced in FMCG customer support (a plus) and comfortable managing complex workflows?.
• Digitally savvy, with an IT background considered an advantage?.

Skills:

Energetic, Work Well Under Pressure, English

Job type:

Full-time

• Answer all incoming calls in a friendly, energetic, and efficient manner.
• Obtain the necessary information from guests to input reservations.
• Assist guests regarding hotel facilities, destinations, and Accor loyalty program in an informative and helpful way.
• Providing solutions and recommendations.
• Offering a personalized and customized reservations experience.
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities.
• Assisting and resolving any guest complaints in a timely and professional manner to the best of your ability.
• E mails handling for Reservations and Customer service activities.
• Other related duties could be assigned as needed.
• คุณสมบัติThe ideal candidate will have experience in a customer service setting, hotel/resort reservationist, front desk agent, or equivalent work experience.
• Native in Thai (Verbal/Written) and proficiency in English Verbal/Written is necessary.
• Effective in following and achieving department sales goals.
• Computer literate in Microsoft Window applications required.
• Excellent communication skills, pleasant phone manner, excellent time-management skills, and the ability to multi-task several systems at once.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Flexible working hours.
• ข้อมูลเพิ่มเติมOur commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
• Why work for Accor?.
• We are far more than a worldwide leader. We welcome you as you are and support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us you can continue to explore limitless possibilities.
• Every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
• Do what you love, care for the world, dare to challenge the status quo!.

Experience:

3 years required

Skills:

Sales, Market Planning, Accounting

Job type:

Full-time

• Responsible for taking care of both existing agents/customers and acquired customers and maintain a good relationship.
• Provide the convenience service to our agents/customers in assigned areas.
• Support customers on planning marketing strategies within each assigned area.
• Update the market information, researching and knowing the market potential of customers and competitors also participate in the company market planning.
• Coordinate with Production, Logistic and Customer Credit processes to complete the trading.
• Qualifications: Bachelor's degree in Business Administration (Marketing, Management, Economics, International Business, Managerial Accounting) or a related field.
• Minimum GPA of 2.70 for undergraduate and 3.30 for postgraduate studies.
• Good command of English (TOEIC score of 550 or higher).
• 0 -3 years experience in Sales will be advantaged, age not over 30 years.
• Having basic understanding of consumer behavior and marketing research.
• Having experience of formulating and implementing of marketing plan and be able to identify a competitive strategy under given circumstances.
• Good human relationship, Creative, enthusiastic, hardworking, result oriented.
• Having driving license.
• Flexible to work upcountry (based in Northern or Southern regions).