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Experience:

2 years required

Skills:

Social media, Social Media Management, Quality Assurance

Job type:

Full-time

• Supervise daily handling of customer complaints, inquiries, and problem cases.
• Ensure timely and effective resolution in line with service level agreements (SLAs).
• Analyze recurring issues and work with relevant teams to reduce case volumes.
• Lead the SWAT team to manage urgent delivery issues such as stuck, lost, or high-priority parcels.
• Coordinate with operations and ground teams to resolve escalated delivery issues quickly.
• Maintain close monitoring and reporting of high-priority cases to leadership.
• Work closely with SPX operations, customer service, and logistics teams to improve end-to-end service experience.
• Liaise with tech or product teams for system improvements or tools needed for case resolution.
• Track KPIs such as resolution time, CSAT (Customer Satisfaction Score), and all of OKRs areas.
• Use data to find root causes and develop action plans to improve performance and reduce case backlogs.
• Lead and mentor a team of agents or specialists managing case and SWAT activities.
• Conduct regular training, performance evaluations, and process updates.
• Identify customer pain points and suggest enhancements to services or processes.
• Proactively work on initiatives to reduce customer effort and increase satisfaction.
• Requirements Bachelor s degree in Business, Communications, or a related field.
• 5+ years of experience in customer service, with at least 2-3 years in a supervisory or managerial role.
• Proven experience managing teams in live, non-live and SWAT customer service environments (Call, Email, Social media, etc.).
• Strong understanding of all mile delivery and logistics processes.
• Ability to interpret KPIs like CSAT and delivery SLA metrics.
• Strong communication and interpersonal skills to collaborate across teams (CS, Operations, Warehouse and others related).
• Conflict resolution and escalation management abilities.
• Capable of leading a SWAT team and making quick decisions under pressure.
• Proactive mindset for root cause analysis and implementing improvements.
• Comfortable working in fast-paced, high-pressure environments with quick turnaround times.
• Experience with SWAT, Crisis, social media management, live chat platforms, and call technology is a plus.
• Knowledge of e-commerce or logistics industries is a plus.
• Familiarity with quality assurance practices and performance monitoring is a plus.

Experience:

No experience required

Skills:

Good Communication Skills, English, Thai

Job type:

Full-time

• Receive inbound calls from customers regarding after-sales service..
• Perform after-sales service tasks for customers. (e.g. issue product invoices, handle product returns when customers are dissatisfied with the products they purchase through official store, replace products for customers in case they are defective).
• Provide inventory stock checks for customers through phone calls. (e.g. customers ask to check if the new product is available to buy at official store's branch.).
• Working Hour.
• 3 shifts (9.00 - 18.00, 10.00 - 19.00, 12.00 - 21.00).
• Shifts will be announced 2 weeks or 1 month in advance.
• 2 days off (can be split in some cases).
• 1-month training and 2-month probation period.
• Thai nationality.
• Bachelor's Degree.
• English proficiency: B2 or above.
• New graduates are welcome..
• Perks/Benefits;.
• Basic Salary.
• Performance Incentive.
• Diligent Allowance.
• Social Security.
• Group Insurance (Health).
• Annual Increment (As per company policy).
• Bonus (As per company policy).
• Leave Entitlement (AL, SL, BL, etc.).
• Entertainment Events (Whole year).
• Yearly Health Check-up (As per company policy).
• Special Rewards & Points to redeem any special vouchers, gifts, etc.

Experience:

1 year required

Skills:

Good Communication Skills, Problem Solving, Thai, English

Job type:

Full-time

• คัดกรอง ยืนยันตัวตน และลงทะเบียนผู้ป่วย.
• นัดหมายวันรักษาตามที่ทันตแพทย์กำหนด.
• รับชำระเงิน สรุปยอดประจำวัน และนำส่งแผนกการเงิน.
• Back Office.
• รับสาย-โทรศัพท์ประสานงานผู้ป่วย ทำนัด เลื่อนนัด ยกเลิกนัด และติดตามอาการ.
• โทรยืนยันนัดหมายล่วงหน้า 3 วัน.
• ตอบแชทไลน์และให้ข้อมูลเกี่ยวกับการเข้ารับบริการ.
• พร้อมทั้งประสานงานกับหน่วยงานที่เกี่ยวข้อง จัดทำรายงาน และปฏิบัติงานอื่น ๆ ตามที่ได้รับมอบหมายจากผู้บังคับบัญชา.

Skills:

English

Job type:

Full-time

• Communicate with customers via phone, email, and chat.
• Provide accurate information about products, payments and refunds.
• Collaborate with internal departments to fulfil customer needs.
• Minimum 1 year of customer service experience.
• Fresh graduate also welcome.
• Fluent in English.
• Excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize efficiently.
• Flexible with rotational shifts, including nights and overnights.
• Available to start immediately.

Experience:

1 year required

Skills:

Microsoft Office, Excel, Own Transportation and Driving Licence, Work Well Under Pressure, Thai, English

Job type:

Full-time

• ทำงาน 6 วันต่อสัปดาห์ และ ทำงานเป็นกะ โดยจะสลับทุก 1-2 เดือน ตัวอย่างเวลาเข้ากะ 7.00-16.00 / 13.00-22.00 / 22.00 - 8.00 น. เป็นต้น.
• ประสานงานด้านขนส่ง กับบริษัทขนส่ง Outsource เพื่อทำให้การขนส่งเป็นไปอย่างสำเร็จและเรียบร้อย.
• จัดการการรวบรวมและจัดส่งเอกสารที่จำเป็นในการขนส่งสินค้าและบริการให้เป็นไปตามที่มาตรฐานที่กำหนด.
• ประสานงานและช่วยเหลือ พนักงานขับรถ และ ลูกค้าไทยและต่างชาติในการใช้งานระบบของบริษัท (Dashboard).
• ให้คำแนะนำ และช่วยเหลือพนักงานขับรถ และเจ้าหน้าที่ปฏิบัติการ ให้ดำเนินการตามกฎระเบียบการขนส่งสินค้า.
• บริหารจัดการคนขับรถขนส่ง พนักงานส่งของ และประสานงานกับลูกค้า.
• จบการศึกษาระดับปริญญาตรี หรือเทียบเท่า.
• ทักษะการคิดอย่างมีวิจารณญาณและการแก้ปัญหาที่ถี่ถ้วนเหมาะสม.
• มีประสบการณ์กับซอฟต์แวร์ รวมถึง Outlook, MS 365.
• มีทักษะในการสื่อสารทั้งการเขียนและการพูดในภาษาไทยและภาษาอังกฤษได้ดี.
• ทักษะการวางแผน และการจัดทำเอกสาร.
• ประสบการณ์ในสภาพแวดล้อม B2B กับความต้องการของลูกค้าที่หลากหลายและไม่เหมือนใคร.
• สามารถทำงานเป็นกะได้ ทั้งกะเช้าและเย็น.
• เรียนรู้เร็ว และ ปรับตัวได้ดี.
• ประกันสังคม 2. ประกันสุขภาพ 3. PVD 4. มีสวัสดิการอาหารและขนม 5. วันหยุดประจำปี.

Job type:

Full-time

• ตอบคำถามและให้คำปรึกษาผ่านช่องทางต่างๆ เช่น Facebook, Line OA, Pantip, Website และอีเมล
• ให้ข้อมูลเกี่ยวกับสินเชื่อรถยนต์/รถมอเตอร์ไซค์ เงื่อนไข การสมัคร และโปรโมชั่น
• ติดตามลูกค้าแบบ Outbound: ติดตามลูกค้าที่ทิ้งข้อความไว้ (Abandoned Chats/Messages) ที่ยังไม่ได้รับคำตอบ
• ติดต่อกลับลูกค้าที่การสนทนาไม่จบสมบูรณ์ เพื่อให้บริการต่อเนื่อง
• โทรออกและส่งข้อความติดตาม เพื่อให้ข้อมูลเพิ่มเติม
• ทำงาน 5 วัน หยุด 2 วันต่อสัปดาห์ (วันหยุดหมุนเวียนตามตารางงาน อาจไม่ได้ตรงกับวันเสาร์ หรืออาทิตย์).

Experience:

3 years required

Skills:

English

Job type:

Full-time

• Coordinate with Sales, Business Development, and Key Account teams to obtain shipment instructions and follow SOP requirements.
• Collaborate with customers, carriers, suppliers, vendors, and related departments for export processes.
• Follow up on orders and keep customers informed about cargo movement.
• Handle all relevant export documents.
• Create job files and issue reconciliation sheets.
• Take responsibility for problem-solving, following up on requests and addressing customer issues.
• Ensure the quality and accuracy of work to meet company standards and objectives.
• Recheck debit/credit from overseas and complete billing to customers, overseas agents, and all vendors.
• Perform additional duties as assigned by the Manager.
• Diploma or bachelor s degree or higher in any fields.
• 3-5 years experienced in Logistics, Shipping/, Airline/ Freight Forwarder business. Import & Export.
• Preferably with working experience and knowledge in Multinational logistics.
• Pleasant personality, Service-orient minded and Self-motivated.
• Proficient in MS-office (Excel, Word, and Power Point).
• Good command both speaking & writing in English..

Experience:

No experience required

Skills:

English, Thai

Job type:

Full-time

• Organize and manage events outdoors.
• Prepare equipment and ensure all necessary materials are available.
• Act as a game master and facilitate event activities.
• Handle service providers and coordinate logistics.
• Take care of partners and maintain good relationships.
• Develop and manage partnerships with vendors and event organizers.
• Animate events with an engaging and lively voice; must be comfortable acting as an MC or speaker in English and Thai.
• Manage teams and coordinate event staff effectively.
• Ensure smooth execution of all customer interactions.
• Hands-on experience in planning, organising, and executing events, particularly corporate and team-building events.
• Ability to manage multiple events simultaneously while maintaining high-quality standards.
• Experience in managing event logistics, coordinating with suppliers, and overseeing event execution.
• Working or having worked in a Destination Management Company (DMC), Travel Agency, or MICE (Meetings, Incentives, Conferences, and Exhibitions) Agency is highly preferred.
• Knowledge of the travel and event industry, including familiarity with clients expectations and needs.
• Experience working with corporate clients in the MICE sector and understanding the dynamics of event management for businesses.
• Proficient in both English and Thai, must be a Thai National.
• Strong organizational and customer service skills.
• Team player.
• Comfortable coordinating bookings with service providers and performers.
• Flexible and responsive to messages outside of office hours.
• Ability to ride a scooter is a plus.
• Company phone provided.
• Travel and event expenses covered.
• Competitive salary and opportunities for growth within the company.
• Free team lunch every Friday.
• Website TB: https://teambuildingbkk.com/.
• Website AA: https://www.amazingadventurebangkok.com/.
• Website Detective dash: https://www.detectivedash.com/.
• Website Cooking Class: https://cookingclassbkk.com/.
• The Cocktail Academy: https://cocktailacademybangkok.com/.
• Event Organizer: https://eventorganizersbangkok.com/.
• CSR Team Building BKK: https://bangkokcsrteambuilding.com/.
• M.I.C.E Event BKK: https://miceeventsbangkok.com/.
• Kids Birthday Bangkok: https://bangkokkidsbirthday.com/.
• Bangkok Party Rental: https://bangkokpartyrentals.com/.
• Thai Boat Party: https://thaiboatparty.com/.
• Bachelor Party Bangkok: https://bachelorbangkok.com/.
• Hen Night Bangkok: https://hennightsbangkok.com/.
• Bangkok Party Vehicles: https://partyvehiclesbangkok.com/.
• Bangkok Celebrations: https://bangkokcelebrations.com/.
• Wedding Planners Thailand: https://weddingplannersthailand.com/.
• Best Party Bangkok: https://www.bestpartybangkok.com/.
• If you want to check our whole range of services and activities: https://bkkfrenchtouch.com/party-planner-in-thailand/.
• BKK French Touch Co., Ltd.
• 39/4 Soi Atthakrawi 1, Sukhumvit 26 Road,.
• Khlong Tan, Khlong Toei, Bangkok 10110.
• Location: https://share.google/EFPeBtV9ssfZ90d9B.

Job type:

Full-time

• Design, implement and maintain enterprise network support business solutions
• Installing, configuring, designing and support LANs, WANs, WLAN, Firewall, Telephone, Internet and datacenter systems (Cisco, HPE, Palo Auto, Fortinet, ETC.)
• Participation in the documentation processes including network diagrams, staff contacts, vendor contacts, utilization of monitoring/resource/inventory management tools.
• Responsible for External Audit, ISO 27001 and ISO27032.
• Contribute and lead related projects to achieve goals within timeframes.
• Collaborate with cross functional team, vendors and product professionals to effectively troubleshooting and resolve issue with root cause analysis to ensure networks, application and customer service can operate smoothly with efficiency
• Monitor networks performance and connectivity to ensure all services are readiness..
• Bachelor Degree in Computer Sciences, Computer Engineering or related fields
• 3-5 years experience in related field
• Demonstrated in depth knowledge of LAN, WLAN, WAN, OT/IT Network, Firewall, Telephone, Routing protocols with OSPF & BGP and SD-WAN technologies
• Familiar to Cisco, HPE, Palo Auto, Fortinet product with strong knowledge switching, routing, WLAN, 802.1X, network security and datacenter system.
• Good command of English and good communication skill
• Good analytical skill and problem solving skill
• Excellent service mind with positive action
• The desire to work as part of a team in supporting an enterprise level infrastructure..

Skills:

Usability Testing, Product Design, Sketch

Job type:

Full-time

• Map end-to-end customer journeys, identifying touchpoints and gaps in the experience.
• Use journey maps to highlight opportunities for improvement.
• Design detailed service blueprints, showcasing the interaction between customers, employees, and technology.
• Optimize operational processes to enhance the service delivery.
• Create wireframes, prototypes, and user flows for digital products.
• Design user interfaces and crafting intuitive interactions.
• Ensure designs are accessible, inclusive, and responsive across devices.
• Conduct user interviews, surveys, and usability testing to gather insights.
• Analyze user behavior, needs, and pain points to inform design decisions.
• Plan and execute A/B testing, usability sessions, and analytics reviews.
• Iterate on designs based on data-driven feedback and user input.
• Facilitate workshops with stakeholders to co-create solutions.
• Work with cross-functional teams, including PO, PM, Developer, Marketing, Sales, and Customer support, to align on service objectives and Design..
• Customer insight reports and recommend action items.
• User personas, journey maps, and empathy maps.
• Wireframes and high-fidelity prototypes.
• Service blueprints.
• Bachelor s or Master s degree in Product Design, Human-Computer Interaction (HCI), Psychology, or related fields. Business Administration or Marketing (with experience in customer-centric roles)..
• Design Thinking Tools & Technique.
• Proficiency in design tools like Figma, Sketch, Adobe Creative Suite, and prototyping tools.
• Familiarity with usability testing platforms and service design methodologies..
• Strong problem-solving and critical thinking.
• Excellent communication and storytelling skills to convey ideas effectively.
• Collaborative mindset with the ability to work across departments and levels..
• 2+ years of professional experience in UX design, service design, or related roles.
• Experience in any industry, financial services as a plus.
• A diverse portfolio showcasing successful UX and service design projects.
• Examples of user journey maps, wireframes, prototypes, and service blueprints.
• Proven ability to work with cross-functional teams, including developers, marketers, and customer support.
• Evidence of staying current with UX and service design trends through conferences, webinars, or personal projects..
• Applicants can read the Personal Data Protection Announcement of the Bank's Human Resources Function by typing the link from the image that stated below.
• (https://krungsri.com/b/privacynoticeen).
• Remark: The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank.
• Only shortlisted candidates will be contacted".
• FB: Krungsri Career.
• LINE: Krungsri Career..

Experience:

1 year required

Skills:

Express, Assurance, Compliance

Job type:

Full-time

• Manage Customer Service Team Oversee the day-to-day operations of the customer service team, ensuring optimal performance and achievement of KPIs such as response time, resolution time, and customer satisfaction (CSAT).
• Process Optimization Continuously evaluate and optimize customer service processes and workflows to improve efficiency, reduce costs, and enhance the customer experience.
• Monitor and Analyze Performance Metrics Track key performance indicators (KPIs), inc ...
• Develop and Implement Training Programs Create and implement training programs for customer service agents, ensuring they are knowledgeable about products, services, and best practices in customer support.
• Handle Escalations and Complex Cases Act as the point of escalation for complex customer issues, ensuring timely and effective resolutions while maintaining a high level of customer satisfaction.
• Collaborate with Cross-Functional Teams Work closely with product, IT, and sales teams to address customer needs, enhance service offerings, and resolve systemic issues affecting service quality.
• Maintain Quality Assurance Oversee the implementation of quality assurance (QA) processes, monitoring customer interactions to ensure compliance with company standards and continuous improvement.
• Requirements Bachelor's degree in Business Administration, Operations Management, or a related field. Relevant certifications or advanced degrees are a plus.
• At least 1-2 years of experience in customer service or operations management, with a proven track record of leading and improving customer service teams.
• Strong leadership and team management skills with the ability to motivate, mentor, and develop customer service agents.
• Ability to analyze service data, performance metrics, and customer feedback to drive operational improvements.
• Strong verbal and written communication skills, capable of interacting with various internal stakeholders and handling customer escalations effectively.
• Ability to think critically, troubleshoot complex issues, and implement solutions in high-pressure environments.
• A deep commitment to delivering high-quality service and an understanding of customer needs, ensuring a positive customer experience.
• Ability to manage multiple tasks, prioritize workload effectively, and ensure deadlines and objectives are met consistently.

Job type:

Full-time

• Proficiency in Thai language (spoken and written).
• Strong communication and problem-solving skills.
• Ability to work onsite in TP Bangkok.
• Willingness to work on rotational shifts, including weekends and public holidays.
• Customer service experience is a plus, but not mandatory - fresh graduates are encouraged to apply.
• Responsibilities:Handle incoming calls, emails, and chat from customers in Thai.
• Provide accurate information, resolve issues, and ensure customer satisfaction.
• Escalate complex issues to relevant teams when necessary.
• Maintain a professional and empathetic approach in every interaction.
• Achieve individual and team performance targets.
• Follow company policies, procedures, and quality standards.

Skills:

Sales, English

Job type:

Full-time

• Greet and assist customers in a friendly and professional manner.
• Answer customer questions about products and services.
• Recommend products and services to customers based on their needs.
• Maintain a clean and organized sales floor.
• Stock shelves and displays.
• Assist with other sales-related tasks as needed.
• Able to work 6 days per week****.
• Bachelor s degree in and field.
• Coaching and motivating skill.
• Excellent customer service ability.
• Strong oral and written communication both Thai and English.

Skills:

Creativity, Social media, SUN, English

Job type:

Full-time

• Welcome visitors and provide information on programmes, workshops, exhibitions, and bookshop items.
• Handle ticketing, memberships, check-ins, and customer inquiries.
• Manage customer feedback and escalate issues when needed.
• Ensure all SOPs are followed across reception and museum operations.
• Payment & POS Management.
• Operate the POS system for admissions, workshops, and bookshop sales.
• Process QR/credit card payments and issue receipts.
• Communication & Booking Management.
• Respond to calls, emails, and online inquiries.
• Manage daily reservations, programme bookings, and capacity tracking.
• Bookshop & Administrative Support.
• Support stock in/out recording, inventory checks, and product displays.
• Assist in preparing sales and attendance reports.
• Procurement Support.
• Coordinate PR/PO documentation for programme materials (training provided).
• Receive and verify delivered goods.
• Programme & Visitor Experience Support.
• Support the execution of workshops, playgroups, and exhibitions.
• Assist with ticketing, check-ins, and visitor guidance.
• Event & Workshop Support.
• Assist with setup, on-site support, and pack-down for events.
• Prepare materials and maintain event spaces.
• Operational & Training Support.
• Participate in ongoing training to stay updated on museum programmes and service standards..
• Key Qualifications.
• High school diploma or higher.
• Experience in customer service, cashier, POS, or front desk is a plus.
• Good communication in Thai and English.
• Service-minded, friendly, professional, and attentive.
• Interest in children s learning and creativity.
• Basic computer skills (Microsoft/Google), email, social media, booking systems, and POS.
• Organized, detail-oriented, reliable, and able to multitask.
• Comfortable appearing in work-related photos/videos for museum communications.
• Working 6 days/week (Tue-Sun), 9 AM-6 PM.

Skills:

Sales, Social media, Microsoft Office, English

Job type:

Full-time

• Provide consultation to clients regarding office spaces, seminar rooms, and related services.
• Conduct site tours for clients and follow up throughout the sales process until closing.
• Ensure customer satisfaction and maintain strong client relationships.
• Analyze and develop marketing strategies to enhance sales performance, including leveraging social media for promotion and sales opportunities.
• Coordinate with relevant departments to deliver seamless service to clients.
• Prepare sales reports and summaries.
• Monitor client needs and recommend service improvements.
• Perform other duties as assigned.
• Qualifications2-3 years of experience in sales, marketing, building management, seminar/event spaces, or hotel operations.
• Good English communication skills (speaking and reading).
• Basic knowledge of social media platforms such as Facebook, Instagram, and LINE OA to support sales and marketing activities.
• Strong interpersonal skills, a positive attitude, and professional appearance.
• Proficient in Microsoft Office.

Skills:

Sales, Negotiation, Compliance

Job type:

Full-time

• Achieve and exceed assigned sales targets for ultrasound systems, probes, and accessories.
• Identify new business opportunities and develop strategic relationships with key healthcare stakeholders.
• Manage the full sales cycle from lead generation and product demonstrations to negotiation, closing, and post sales follow up.
• Prepare accurate sales forecasts, territory plans, and pipeline updates.
• Customer Relationship Management.
• Build and maintain strong relationships with clinicians, radiologists, sonographers, surgeons, and hospital administrators.
• Act as a trusted consultant, understanding customer clinical workflows and recommending appropriate ultrasound solutions.
• Resolve customer issues professionally in collaboration with service, application, and logistics teams.
• Product Demonstration & Clinical Support.
• Conduct compelling product presentations and live ultrasound demonstrations.
• Support clinical evaluations, tenders, and trials.
• Work closely with Application Specialists to ensure optimal product positioning.
• Compliance & Reporting.
• Ensure compliance with company policies, regulatory standards, and ethical business practices.
• Maintain accurate CRM records including customer interactions, opportunities, and contracts.
• Bachelor s degree in Business, Marketing, Biomedical Engineering, Radiologic Technology, or related field (preferred).
• 2-5 years of sales experience in medical devices, medical imaging, or healthcare technology.
• Proven track record of meeting or exceeding sales targets.
• Valid driver s license and own transportation preferred.

Skills:

Procurement, Microsoft Office, English

Job type:

Full-time

• Oversee daily bookshop operations, ensuring the store is organised, clean, and welcoming.
• Maintain shop displays, product arrangements, and visual merchandising.
• Ensure all SOPs are followed and continuously improved.
• Book Curation & Customer Insight.
• Curate book titles and product selections that align with Today We Read s customers, brand positioning, and programme themes.
• Stay active on the shop floor to listen to customer feedback, preferences, and requests.
• Translate customer insights into improved curation, restock decisions, and new title recommendations.
• Work with management to refine category focus and seasonal or thematic selections.
• POS & Product Management.
• Add all products (books, merchandise, consignment items) into the POS system with complete and accurate data.
• Ensure pricing, categories, and stock data are correct and regularly updated.
• Inventory & Stock Management.
• Receive all products and check accuracy against invoices.
• Record inventory into the system and track stock movement.
• Perform regular inventory checks, cycle counts, and monthly audits.
• Monitor stock levels, identify slow-moving and fast-moving items, and plan replenishment needs.
• Procurement & Ordering Coordination.
• Create required order lists based on stock levels, sales trends, and curation plans.
• Prepare PR / PO documents (training will be provided).
• Coordinate closely with back-office admin on procurement processes, documentation, and follow-ups.
• Track order status, delivery schedules, and ensure timely stock replenishment.
• Vendor Coordination.
• Prepare PR / PO documents (training will be provided).
• Coordinate with publishers, suppliers, and consignment partners.
• Follow up on delivery schedules, product information, and missing or damaged items.
• Maintain positive, professional relationships with all vendors.
• Sales & Customer Experience.
• Lead cashier operations when needed; ensure accurate transactions and cash handling.
• Support customers in selecting books and merchandise, offering thoughtful and personalised recommendations.
• Maintain service standards and ensure customers feel welcomed and supported.
• Sales Analysis & Reporting.
• Track best-sellers, slow-moving titles, and customer preferences.
• Prepare weekly and monthly sales and stock reports.
• Suggest curation adjustments, restock priorities, and sales strategies based on data and observation.
• Team Support / Leadership.
• Provide guidance, on-the-job training, and support to junior staff.
• Delegate tasks appropriately and ensure the team meets daily standards.
• Act as the key holder when required.
• Consignment Product Management & Reporting.
• Prepare monthly consignment reports for all consignment partners.
• Track sold quantities and remaining stock by title.
• Propose replenishment quantities for consignment items.
• Maintain accurate records of sales, returns, and outstanding balances.
• Event & Workshop Support.
• Act as the main bookshop coordinator for events, exhibitions, workshops, and author sessions.
• Event information is accurate (dates, time, age group, pricing, titles involved).
• Frontline bookshop staff are fully briefed and prepared.
• Promotional messaging matches actual shop and programme execution.
• Prepare book selections, displays, and stock relevant to each event or exhibition.
• Oversee setup and readiness of the bookshop area before events.
• Provide post-event feedback and insights to the Manager and Marketing Team.
• Work ScheduleBookshop operation hours: 10:00 AM - 7:00 PM.
• Staff must be able to work on a shift basis, including weekends.
• 9:00 AM - 6:00 PM.
• 10:30 AM - 7:30 PM.
• Able to work 6 days per week as scheduled by the manager..
• 2-4 years of experience in retail, bookshop operations, or inventory/POS management.
• Experience working at Kinokuniya, Asia Books, Naiin, B2S, or similar bookstores is a strong advantage.
• Able to communicate in English (reading emails, speaking with customers).
• Able to work with Microsoft Office/ Google Doc, Sheet, Slide, Drive.
• Strong organisational skills and attention to detail.
• Comfortable working with POS systems, inventory software, and spreadsheets.
• Passionate about books and customer experience.
• Detail-oriented and responsible.
• Team-oriented with strong interpersonal skills.
• Agree to allow the company to take photos/videos during work for use in communications, promotions, and advertisements across all channels.
• Able to work 6 days/week, including weekends and holidays.

Skills:

Sales, Negotiation

Job type:

Full-time

• Promote and sell digital printing solutions to customers.
• Provide technical consultation on digital printing machines, printing materials, and production processes to meet customer requirements.
• Analyze customer needs and propose suitable technical and commercial solutions.
• Prepare quotations, technical proposals, and related sales documentation.
• Coordinate with internal teams such as Sales, Technical, Production, and After-Sales Service to ensure smooth project execution.
• Follow up on sales progress, machine installation, and post-sales customer satisfaction.
• Develop new customers while maintaining strong relationships with existing clients.
• Monitor market trends, technologies, and innovations in digital printing.
• Prepare sales reports and progress updates as assigned.
• QualificationsBachelor s degree or higher in Business Administration, Marketing, Engineering, or related fields.
• Minimum 1-3 years of experience in technical sales or sales within the digital printing industry.
• Knowledge of digital printing, commercial printing, packaging printing, or industrial printing solutions will be an advantage.
• Strong presentation, communication, and negotiation skills.
• Ability to analyze customer requirements and provide professional technical solutions.
• Sales-driven mindset with strong customer service orientation.
• Willingness to travel and work at customer sites as required.

Job type:

Full-time

• จบการศึกษา ม.6 / ปวช. / ปวส. / ปริญญาตรี หมายเหตุ: สำหรับผู้สำเร็จการศึกษาจากคณะครุศาสตร์ นิติศาสตร์ พยาบาลศาสตร์ ออกแบบผลิตภัณฑ์หรือเครื่องประดับ ต้องมีประสบการณ์งานด้าน Chat/Email Agent อย่างน้อย 1 ปี.
• มีประสบการณ์งานบริการลูกค้า (Customer Service) จะได้รับการพิจารณาเป็นพิเศษ.
• มีทัศนคติที่ดี รักงานบริการ มีไหวพริบในการแก้ไขปัญหาเฉพาะหน้า และสามารถทำงานภายใต้แรงกดดันได้ดี.
• มีทักษะการพิมพ์และการใช้แป้นคีย์บอร์ดได้อย่างคล่องแคล่ว (ความเร็วในการพิมพ์ไม่น้อยกว่า 30 คำ/นาที).
• มีความละเอียดรอบคอบในการจัดการข้อมูล และสนใจเรียนรู้เทคโนโลยีใหม่ ๆ.
• มีทักษะการใช้ภาษาไทยที่ดี ทั้งด้านการสื่อสาร การเลือกใช้ถ้อยคำ และการใช้ภาษาอย่างเหมาะสม.
• ให้ข้อมูลและให้บริการแก่ผู้ซื้อและผู้ขายผ่านช่องทางแชทและอีเมล พร้อมจัดการงานค้าง (backlog) อย่างมีประสิทธิภาพ.
• บันทึกข้อมูลการให้บริการในระบบ และประสานงานกับหน่วยงานที่เกี่ยวข้องเพื่อการดำเนินงานที่ราบรื่น.
• สร้างและรักษาความสัมพันธ์อันดีกับผู้ซื้อและผู้ขาย เพื่อเสริมสร้างความพึงพอใจต่อสินค้าและบริการของบริษัทฯ.
• ปฏิบัติงานตามมาตรฐานตัวชี้วัด (KPIs) ที่บริษัทฯ กำหนดได้อย่างมีประสิทธิภาพ.

Job type:

Full-time

• Develop and implement demand forecasting models tailored to BJC's product portfolio and market trends.
• Collaborate closely with sales, marketing, and finance teams to gather insights and align demand plans with business objectives.
• Monitor and analyze demand patterns, adjusting forecasts to reflect changing market dynamics and customer preferences.
• Coordinate with production, procurement, and logistics teams to optimize inventory levels and streamline supply chain operations.
• Manage supplier relationships, negotiating terms and agreements to ensure timely and cost-effective procurement of materials.
• Implement supply chain initiatives to improve efficiency, such as vendor-managed inventory and lean manufacturing principles.
• Identify and mitigate supply chain risks through proactive planning and risk management strategies.
• Utilize supply chain management systems to track inventory levels, monitor performance metrics, and generate reports for management review.
• Drive continuous improvement initiatives to enhance supply chain efficiency, reduce costs, and improve customer service levels.
• Bachelor's degree in Supply Chain Management, Logistics, Operations Management, or related field; advanced degree preferred.
• Minimum of 5 years of experience in demand planning, supply chain management, or related roles, preferably in the consumer goods industry.
• Strong analytical skills with proficiency in demand forecasting techniques and statistical analysis.
• In-depth knowledge of supply chain principles, inventory management practices, and logistics operations.
• Experience with supply chain management systems (e.g., ERP, MRP) and advanced proficiency in Microsoft Excel.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Strategic thinker with the ability to develop and implement innovative solutions to optimize the supply chain.
• Strong problem-solving skills with a proactive and results-driven approach to addressing challenges.
• Ability to thrive in a fast-paced and dynamic environment, with a commitment to continuous learning and professional development.