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Skills:

Microsoft Office, CSS, English

Job type:

Full-time

• Bachelor s Degree or at least Diploma or equivalent in any discipline.
• Must have C1 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions.
• Work experience:Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
• Call centre experience is not a must but would be a distinct advantage.
• Required Interpersonal Skills:Customer Service orientation.
• Customer Results/Solutions focussed.
• Customer Expectations Management.
• Active Listening Skills.
• Ability to handle queries and objections in a professional manner.
• Passionate about communication and interacting with people is key to success in this role.
• Able to receive continuous feedback and work in a fast-paced working environment.
• Positive attitude and willingness to learn and go the extra mile for self-improvement.
• Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
• Good reasoning and analytical skills.
• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
• Must be able to speak, read and write the required language to support.
• Technical Skills:Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
• Responsibilities: (May perform other duties as requested that may not be specifically addressed in this document)
• Overview of CSS Role:CSS represents the brand, the culture, and the values of the client.
• Your attitude and how you behave will determine how our client is perceived by its customers.
• It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times.
• Customer concerns must be handled positively and professionally.
• Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers.
• Responsibilities and AccountabilitiesSupport customers to place online orders with the client.
• Provide timely support to customers through available communication channels (inbound phone calls and email).
• Process payments and confidential client information in a manner that is precise and safeguards the customer s personal and financial payment data at all times.
• Proactively support customers to mitigate the risk of damage to the client s brand and customer loyalty.
• Identify and escalate priority issues through appropriate channels as and when necessary.
• Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
• Maintain and improves quality of service by sharing suggestions and recommendations.
• Keep job knowledge and skills up to date by attending training and continuously learning.
• Meet all key performance indicators set by the company and client.
• Adhere to the policies and procedures set by the company and client.

Experience:

3 years required

Skills:

English, Thai

Job type:

Full-time

• Coordinate with Sales, Business Development, and Key Account teams to execute shipment instructions in accordance with SOPs.
• Manage both import and export shipments, including booking, documentation, and cargo movement.
• Collaborate with customers, carriers, suppliers, vendors, and related departments for import/ export processes.
• Arrange cargo pickup (export) and delivery (import), including monitoring shipment schedules and status updates.
• Prepare and handle all relevant shipping documents such as invoices, packing lists, AWB/BL, permits, and customs-related documentation.
• Track shipments and proactively update customers on cargo status, delays, or issues.
• Coordinate customs clearance processes and ensure compliance with local regulations (for import shipments).
• Create and maintain accurate job files, system entries, and reports.
• Verify and process billing, including debit/credit notes from overseas agents and invoicing to customers and vendors.
• Investigate and resolve customer inquiries, discrepancies, and operational issues in a timely manner.
• Ensure accuracy, quality, and compliance with company standards and KPIs.
• Perform additional duties as assigned by the Manager.
• Good understanding of import/export operations in freight forwarding/logistics.
• Excellent written and verbal English communication skills, with the ability to interact professionally with customers and internal stakeholders.
• Detail-oriented, organized, and able to multitask in a fast-paced environment.
• Ability to work under pressure and meet tight deadlines.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Problem-solving mindset with a proactive approach.
• Start immediately or within short notice period is preferred.
• Diploma or Bachelor s degree in Logistics/ Shipping/Airline/ Freight Forwarding or a related field.
• Minimum of 3-5 years of experience or specialization in Freight Forwarding or a related logistics industry.

Experience:

1 year required

Skills:

Able to work as a shift, Good Communication Skills, Service-Minded, Thai

Job type:

Full-time

• สถานที่ทำงาน: ลาดพร้าว 87 แยก 25.
• เงินเดือน: 18,000 - 22,000 (ขึ้นกับประสบการณ์และความสามารถ).
• ภาษา: ภาษาไทย (ฟัง พูด อ่าน เขียน ได้คล่อง), ภาษาอังกฤษ (ฟัง พูด อ่าน เขียน ได้เบื้องต้น).
• เวลาทำงาน: ช่วงเรียนรู้งาน วันจันทร์-เสาร์ 09.00 - 18.00 น., ช่วงเข้ากะ กะละ 12 ชั่วโมง 4 วัน/สัปดาห์.
• ค้นหา CS สายบวก! ไม่ใช่แค่คอยตอบแชท แต่พร้อมที่จะดูแลเชิงรุก กระตุ้นยอดขาย เพื่อรับค่าคอมฯ แบบจุใจ! เบื่อไหมกับการเป็น CS ที่นั่งรอตอบคำถามตามสคริปต์ไปวันๆ? ที่นี่เรามองหา "นักแก้ปัญหาและนักสร้างโอกาส"! หน้าที่ของคุณไม่ใช่แค่ Support แต่คือการดูแลลูกค้าอย่างใกล้ชิด ติดตามผลลัพธ์ ทำให้ลูกค้ารักสินค้าและบริการของเรา กระตุ้นการตัดสินใจซื้อ และสนุกไปกับการ Upsell ยิ่งคุณดูแลลูกค้าได้ดีเยี่ยมเท่าไหร่ รายได้จาก "ค่าคอมมิชชั่น" ของคุณก็จะยิ่งพุ่งสูงขึ้นเท่านั้น! ถ้าคุณรักงานบริการและมีสายเลือดนักขายแฝงอยู่. มาร่วมเติบโตไปด้วยกัน!
• Support 80% / Follow-up & Upsell 20%.
• ความรับผิดชอบหลัก (Key Responsibilities).
• Multichannel Support: ให้คำแนะนำและแก้ไขปัญหาการใช้งานระบบ Paxel ผ่านทาง Live Chat, Email, Social Platform และทางโทรศัพท์ผ่าน ระบบ call-center อย่างมืออาชีพและสุภาพ.
• Proactive Engagement: ติดตามสถานะการใช้งานของลูกค้า (Monitoring) และติดต่อสอบถามหรือให้คำแนะนำเพิ่มเติมก่อนที่ลูกค้าจะแจ้งปัญหาเข้ามา เพื่อเพิ่มอัตราการต่ออายุสมาชิก (Retention).
• Technical Troubleshooting: วิเคราะห์และแยกแยะปัญหาทางเทคนิคเบื้องต้น สามารถอธิบายขั้นตอนการแก้ไขที่ซับซ้อนให้กลายเป็นเรื่องง่ายสำหรับลูกค้า และประสานงานกับทีม Developer หรือฝ่ายที่เกี่ยวข้อง เพื่อแก้ไขปัญหาทางเทคนิคให้ลูกค้าอย่างรวดเร็ว.
• CRM & Task Management: บันทึกข้อมูลลูกค้าและจัดการเคสอย่างเป็นระบบผ่านโปรแกรม CRM และติดตามความคืบหน้าของงานผ่าน Task Management เพื่อไม่ให้ตกหล่น.
• Knowledge Base Contribution: รวบรวมคำถามที่พบบ่อย (FAQs) เพื่อช่วยทีมพัฒนาคู่มือการใช้งาน (Manual) หรือบทความ Knowledge Base บนเว็บไซต์.
• Shift Work: สามารถเข้ากะตามช่วงเวลาที่กำหนดเพื่อให้ครอบคลุมการดูแลลูกค้าอย่างต่อเนื่อง.
• Experience: มีประสบการณ์ด้านงานบริการลูกค้า (Customer Service) อย่างน้อย 1-2 ปี หากมีประสบการณ์ในธุรกิจ SaaS หรือ Tech Startup จะได้รับพิจารณาเป็นพิเศษ.
• Communication Skills: มีทักษะการสื่อสารดีเยี่ยม สามารถจับประเด็นสำคัญได้ไว ใช้ภาษาไทยได้อย่างถูกต้อง สุภาพ และมีน้ำเสียงที่เป็นมิตร (Service Mind).
• Analytical Thinking: มีตรรกะในการคิด (Logic) ที่ดี สามารถแยกแยะความสำคัญของปัญหา และตัดสินใจแก้ไขสถานการณ์เฉพาะหน้าได้อย่างใจเย็นและเป็นระบบ.
• Tech Savvy: เรียนรู้การใช้งานซอฟต์แวร์ใหม่ๆ ได้รวดเร็ว หากใช้โปรแกรมกลุ่ม Task Management (เช่น Notion, CODA, Trello) หรือ CRM (เช่น HubSpot, Zendesk) ได้จะพิจารณาเป็นพิเศษ.
• Emotional Intelligence: มีความฉลาดทางอารมณ์สูง (EQ) สามารถรับมือกับลูกค้าที่กำลังหงุดหงิดได้ด้วยความเข้าใจและอดทน.
• Ownership: มีความรับผิดชอบสูง ตื่นตัวในการทำงาน (Active) ไม่รอให้งานเดินเข้ามาหา แต่พร้อมเดินเข้าหางาน.
• Mindset: มี "Growth Mindset" และ "Empathy" (ความเข้าใจอกเข้าใจลูกค้า) มุ่งเน้นการแก้ปัญหาที่ต้นเหตุ ไม่ใช่แค่แก้ปัญหาให้จบเป็นครั้งคราว.
• หากสื่อสารภาษาอังกฤษได้ จะพิจารณาเป็นพิเศษ (สินค้าและบริการของเรารองรับทั้งในไทยและทั่วโลก).
• Education: ปริญญาตรีทุกสาขา.
• ประกันสังคม.
• โบนัสประจำปี (ตามผลประกอบการบริษัท).
• งานเลี้ยงสังสรรค์ประจำปี.
• ค่ากะ.
• Incentive/Commission (ตามโครงสร้างบริษัท/ผลประกอบการ).
• Work From Home (ขึ้นอยู่กับความสามารถและความรับผิดชอบ กำหนดโดยผู้บังคับบัญชา).

Skills:

English

Job type:

Full-time

• Communicate with customers via phone, email, and chat.
• Provide accurate information about products, payments and refunds.
• Collaborate with internal departments to fulfil customer needs.
• Minimum 1 year of customer service experience.
• Fresh graduate also welcome.
• Fluent in English.
• Excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize efficiently.
• Flexible with rotational shifts, including nights and overnights.
• Available to start immediately.

Experience:

No experience required

Skills:

English, Thai

Job type:

Full-time

• Organize and manage events outdoors.
• Prepare equipment and ensure all necessary materials are available.
• Act as a game master and facilitate event activities.
• Handle service providers and coordinate logistics.
• Take care of partners and maintain good relationships.
• Develop and manage partnerships with vendors and event organizers.
• Animate events with an engaging and lively voice; must be comfortable acting as an MC or speaker in English and Thai.
• Manage teams and coordinate event staff effectively.
• Ensure smooth execution of all customer interactions.
• Working Tuesday till Sunday 9:30 - 18:00 ( Six Days).
• Hands-on experience in planning, organising, and executing events, particularly corporate and team-building events.
• Ability to manage multiple events simultaneously while maintaining high-quality standards.
• Experience in managing event logistics, coordinating with suppliers, and overseeing event execution.
• Working or having worked in a Destination Management Company (DMC), Travel Agency, or MICE (Meetings, Incentives, Conferences, and Exhibitions) Agency is highly preferred.
• Knowledge of the travel and event industry, including familiarity with clients expectations and needs.
• Experience working with corporate clients in the MICE sector and understanding the dynamics of event management for businesses.
• Proficient in both English and Thai, must be a Thai National.
• Strong organizational and customer service skills.
• Team player.
• Comfortable coordinating bookings with service providers and performers.
• Flexible and responsive to messages outside of office hours.
• Ability to ride a scooter is a plus.
• Company phone provided.
• 500 Baht per events organizing.
• Travel and event expenses covered.
• Competitive salary and opportunities for growth within the company.
• Free team lunch every Sunday.
• Website TB: https://teambuildingbkk.com/.
• Website BKK French Touch: https://bkkfrenchtouch.com/party-planner-in-thailand/.
• Website CSR: https://bangkokcsrteambuilding.com/.
• Website Amazing Adventure: https://www.amazingadventurebangkok.com/.
• BKK French Touch Co., Ltd.
• 39/4 Soi Atthakrawi 1, Sukhumvit 26 Road,.
• Khlong Tan, Khlong Toei, Bangkok 10110.
• Location: https://share.google/EFPeBtV9ssfZ90d9B.

Experience:

2 years required

Skills:

English, Thai

Job type:

Full-time

• Perform daily tracking of shipments via airline portals/websites.
• Monitor and identify shipment irregularities (e.g. offload, partial uplift, missing cargo, special cases).
• Update cargo status accurately and promptly to the Space Planner and Customer Service (CS) team.
• Booking & Operational SupportAssist the Space Planner with pre-booking activities.
• Perform online bookings with airlines.
• Handle basic communication and coordination with airline representatives.
• Costing & System UpdatesUpdate daily operational costs in the internal system.
• Maintain accurate records of freight rates, settled rates, and local handling charges etc.
• Backup for Space PlannerAct as a backup to the Space Planner during leave or absence to ensure business continuity.
• Specific ActivitiesCarrying out any other duties as assigned.
• Bachelor's degree or equivalent in Logistics, Shipping/Airline/ Freight Forwarder or any related field.
• At least 2-3 years experience in airfreight operation import & export.
• Competent and strong in airfreight knowledge and handling.
• Good communication skills & customer service skills.
• Good command of English.
• Be able to handle multiple tasks and pressure from work/Immediately start is a plus.

Experience:

3 years required

Skills:

Microsoft Office, Digital Marketing, English

Job type:

Full-time

• We are looking for a high-performing Sales & Business Development Executive to meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales potential, crafting sales plans and justifying those to plans to the management.
• Medical (Clinic/ Hospital).
• Achieve sales target, expand market within own criteria and seek for new potential prospects.
• Achieve growth and hit sales targets.
• Design and implement a strategic business plan that expands company s customer base and ensure its strong presence.
• Demonstrating or presenting products to targeted group of customer.
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
• Present sales, revenue and expenses reports and realistic forecasts to the management team.
• Identify emerging markets and market shifts while being fully aware of new products and competition status.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Coordinate with each internal department.
• Job requirement for Medical Sales / Business Development Executive.
• BS/MS degree in chemistry, science, business or a related field.
• At least 2 years experience in medical (clinic & hospital) field.
• Possess medical sales license.
• Other General Requirement:-.
• Good in Thai and English language. ( Speaking, reading, writing ) Very good.
• At least 3 years' experience in the sales field.
• Successful previous experience as a sales representative, consistently meeting or exceeding targets.
• Good at negotiation, relation and communication skills.
• Hardworking, ability to travel outstation every day is a must. Occasional work on weekends and work extra hours when necessary.
• Systematic planning, negotiation skills and service mind.
• Excellent presentation, communication, and interpersonal skills.
• Must have own car with driving license.
• Possess medical sales license.
• Send resume version English only.

Skills:

Risk Management, Compliance, Project Management, English

Job type:

Full-time

• Being a Business Partner to manage end to end Supply Chain with various stakeholders such as Commercials, Demand Hub, Supply Hub, Logistics Control Center, Import Control Tower, Customs Broker and Distributor to ensure stock availability and supply continuity to serve customers and patients in Thailand.
• Management of Customer Service, order processing, on-time-in-full delivery through distributor.
• Management of warehouse and distribution through distributor.
• Management of Inventory/ SLOB, write off and provisions.
• Management of inbound shipments, customs clearance and importation process through Import Control Tower and Customs Broker.
• Management of new product launch, pack change and local repacking.
• Management of P&L and savings.
• Oversight Third Party Logistics Services Providers and performance management.
• Risk management.
• Management of safety, quality, and compliance.
• Work with cross functions in Local, Regional, and external parties to deliver performance and services.
• Project Management.
• Continuous improvement i.e. portfolio/inventory optimization, cost efficiency, waste reduction, digitalization, automation and Gen AI..
• Why You?.
• This role is based on-site in Thailand with a hybrid working arrangement available after probation, subject to business needs. You will join a supportive team that values learning and personal development. You will have clear chances to grow into broader supply chain, operations or commercial roles.
• Basic Qualification.
• Minimum Bachelor s Degree in related field of study.
• 8 years and above experiences in Supply Chain Management roles.
• Experienced / excellent knowledge in end to end Supply Chain Management (i.e. demand forecasting, supply planning, logistics and import, warehouse & distribution, customer services etc.).
• Experienced in managing and oversight Third Party Logistics Providers and Performance Management.
• Excellent communication in English.
• Excellent interpersonal skills.
• Strong data literacy and analytics.
• Strategic thinking.
• Problem solving, exception management.
• Stakeholder and people management.
• Continuous improvement mindset.
• Transformation with digitalization, process automation, robotics and Gen AI.
• Preferred Qualification
• If you have the following characteristics, it would be a plusExperience working in the healthcare, pharmaceutical, or fast-moving consumer goods sectors.
• Knowledge of warehouse management systems and transport management systems.
• Experience with continuous improvement methods such as Lean or Six Sigma.
• Formal supply chain or logistics certification.
• Familiarity with import/export regulations and customs processes in Thailand.
• Track record of delivering projects that improved service levels or reduced costs.
• What success looks likeHigh on-time-in-full delivery rates and low order error rates.
• Positive customer feedback and strong internal stakeholder relationships.
• A motivated, well-trained customer service team achieving clear KPIs.
• Reduced logistics costs through improved processes and partner management.
• How to apply
• If this role speaks to you, please submit your CV and a short cover letter explaining how your experience matches the role. We are excited to hear how you can contribute to our mission and grow with us.
• Why GSK?.
• Uniting science, technology and talent to get ahead of disease together.
• GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale.
• People and patients around the world count on the medicines and vaccines we make, so we re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.
• We are committed to creating an inclusive workplace and providing equal opportunities for all applicants. We embrace an agile working culture across our roles, so if flexibility is important to you please discuss opportunities with our hiring team. If you need any adjustments to the recruitment process to help you demonstrate your strengths and capabilities, contact [email protected]. Please note this email is for adjustment requests only; for other enquiries please use our standard contact channels.
• Important notice to Employment businesses/ Agencies.
• GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

Skills:

English

Job type:

Full-time

• Fluent in both Thai and English (spoken and written).
• Minimum qualification: High School Diploma; Diploma or Degree preferred.
• Good communication and interpersonal skills.
• Basic computer and typing proficiency.
• Previous customer service or call center experience is an advantage.
• Willingness to work in shifts, weekends, or public holidays as required.
• Why Join Us? Competitive salary and performance incentives.
• Professional and inclusive working environment.
• Training and development opportunities.
• Career growth in a global BPO company.
• Responsibilities: Handle customer interactions via phone, email, or chat in Thai and English.
• Assist customers with inquiries, product information, order status, and troubleshooting.
• Maintain accurate records of customer interactions in the system.
• Follow up to ensure resolution and customer satisfaction.
• Meet performance targets for quality, efficiency, and customer satisfaction.
• Escalate complex issues to the relevant department when necessary.

Skills:

Social media

Job type:

Full-time

• Customer Interaction - Respond to customer inquiries via email, phone, chat, or social media promptly and professionally.
• Order Management - Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Issue Resolution - Address and resolve customer complaints or issues, such as defective products or delivery problems, ensuring a satisfactory outcome.
• Feedback Collection - Gather customer feedback to improve products, services, and the overall customer experience.
• Knowledge Sharing - Stay updated on product knowledge and policies to provide accurate information to customers.
• System Navigation - Utilize CRM software to document, track, and manage customer interactions and profiles.
• Collaboration - Work with other departments, like logistics or operations, to ensure customer needs are met.
• Sales Support - Advise customers on product choices, promotions, and features to support sales efforts.
• Follow-up - Conduct follow-up communications to ensure that customer issues have been resolved to their satisfaction.

Skills:

Bahasa Indonesia, English

Job type:

Full-time

• Bachelor's degree.
• Previous experience in a customer service, call center, or hospitality role is highly preferred.
• Excellent communication skills in both written and spoken in Bahasa Indonesia and English.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using computer systems and navigating multiple applications simultaneously.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
• A positive and patient attitude with a genuine desire to help people.
• Flexibility to work in shifts, including evenings, weekends, and public holidays.
• What We Offer Competitive salary and performance-based bonuses.
• Comprehensive training and professional development opportunities.
• Health and wellness benefits.
• A diverse and inclusive work environment with opportunities for career advancement.
• Modern and comfortable office space.
• Fun and engaging team activities.
• The Role
• As a Customer Service Representative specializing in Partner Services, you will be the first point of contact for partners making reservations, asking for information, or raising concerns. You will be responsible for delivering professional, courteous, and efficient service while upholding the brand standards of our clients in the hospitality and travel industry.
• Key Responsibilities Handle inbound and outbound calls, emails, and live chat inquiries from partners regarding reservations, booking modifications, and general information.
• Resolve partner complaints and issues with empathy and professionalism, aiming for a first-contact resolution whenever possible.
• Provide accurate and detailed information about services, amenities, and policies.
• Process new reservations and cancellations, ensuring all details are correctly entered into the system.
• Collaborate with internal teams to escalate complex issues and ensure a seamless partner experience.
• Meet or exceed individual and team performance targets, including quality scores, average handling time, and customer satisfaction ratings.
• Maintain a high level of product and procedural knowledge.

Experience:

1 year required

Skills:

Express, Assurance, Compliance

Job type:

Full-time

• Manage Customer Service Team Oversee the day-to-day operations of the customer service team, ensuring optimal performance and achievement of KPIs such as response time, resolution time, and customer satisfaction (CSAT).
• Process Optimization Continuously evaluate and optimize customer service processes and workflows to improve efficiency, reduce costs, and enhance the customer experience.
• Monitor and Analyze Performance Metrics Track key performance indicators (KPIs), inc ...
• Develop and Implement Training Programs Create and implement training programs for customer service agents, ensuring they are knowledgeable about products, services, and best practices in customer support.
• Handle Escalations and Complex Cases Act as the point of escalation for complex customer issues, ensuring timely and effective resolutions while maintaining a high level of customer satisfaction.
• Collaborate with Cross-Functional Teams Work closely with product, IT, and sales teams to address customer needs, enhance service offerings, and resolve systemic issues affecting service quality.
• Maintain Quality Assurance Oversee the implementation of quality assurance (QA) processes, monitoring customer interactions to ensure compliance with company standards and continuous improvement.
• Requirements Bachelor's degree in Business Administration, Operations Management, or a related field. Relevant certifications or advanced degrees are a plus.
• At least 1-2 years of experience in customer service or operations management, with a proven track record of leading and improving customer service teams.
• Strong leadership and team management skills with the ability to motivate, mentor, and develop customer service agents.
• Ability to analyze service data, performance metrics, and customer feedback to drive operational improvements.
• Strong verbal and written communication skills, capable of interacting with various internal stakeholders and handling customer escalations effectively.
• Ability to think critically, troubleshoot complex issues, and implement solutions in high-pressure environments.
• A deep commitment to delivering high-quality service and an understanding of customer needs, ensuring a positive customer experience.
• Ability to manage multiple tasks, prioritize workload effectively, and ensure deadlines and objectives are met consistently.

Experience:

1 year required

Skills:

Problem Solving, Quantitative Analysis, Research, English

Job type:

Full-time

• Bachelor Degree preferred.
• Proficiency in English (spoken and written).
• Significant experience in a complex fast paced environment.
• Minimum 1 year of prior relevant people management experience.
• Knowledge of basic KPIs (Shrinkage, Productivity, CSAT).
• Ability to work across shifts and also support the team training and quality.
• Strategic thinker with strong analytical and creative problem-solving skills.
• Excellent written and verbal communication skills.
• Passion for ensuring an excellent user experience.
• Responsibilities:Provide mentorship, guidance and career development to members of your team.
• Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise.
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results.
• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions.

Skills:

Product Development, Compliance, Legal

Job type:

Full-time

• Oversee and be accountable for all Corporate Trust products, including Custodial Services, Fund Supervisor, Registrar Services, Bondholder Representative, Agency Services, and Escrow Services, ensuring business objectives and service standards are achieved.
• Provide strategic leadership and direction to Corporate Trust teams, including Sales & Client Services, Product Management, and Client Solutions, with overall responsibility for staff supervision and development.
• Develop, review, and execute business strategies covering sales, marketing, and product development, including identifying and closing service gaps through new solutions.
• Analyze market intelligence and data to understand market trends, anticipate changes, and maintain business competitiveness, while collaborating closely with Relationship Managers to manage key client relationships.
• Act as the key liaison with internal stakeholders (Operations, Compliance, Legal, Risk, Finance, Audit) and external parties (SEC, SET, BOT, Thai BMA, AIMC, external auditors), including representing the organization in regulatory and industry committees.
• Bachelor s degree or higher in Business Administration, Finance, Economics, or related field.
• Minimum 10 years of experience in Corporate Trust, Custody, Fund Services, or related financial services, with strong knowledge of regulatory and governance frameworks.
• Proven leadership capability with experience managing multiple teams, driving performance, and developing talent at a senior level.
• Strong strategic mindset with demonstrated ability in business planning, market analysis, product development, and stakeholder management.
• We're committed to bringing passion and customer focus to the business.
• If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.

Experience:

2 years required

Skills:

Data Analysis

Job type:

Full-time

• Responsible and accountable to grow coffee and fresh drink business under Shell Café brand.
• Marketing & Innovation.
• Develop and execute marketing campaigns for coffee and drink offerings.
• Stay updated on beverage trends and introduce innovative menu items.
• Organize in-store events or tastings to boost engagement.
• Sales & Financials.
• Monitor sales performance and implement strategies to meet targets.
• Manage cash handling and assist with financial reconciliation.
• Collaborate with store management on pricing and promotions.
• Operations & Product Quality.
• Ensure the implementation of signature menu and core menu to be available at all sites.
• Ensure all beverages meet quality and presentation standards.
• Monitor inventory levels and order supplies as needed.
• Work with and provide a guideline to a CR operation manager to manage daily operations of the coffee and fresh drink section, ensure cleanliness and hygiene standards in accordance with health regulations.
• Work with a Training Manager to develop training protocol for baristas and beverage staff.
• Conduct regular performance reviews and provide coaching.
• Customer Experience.
• Engage with customers to understand preferences and recommend products.
• Handle customer complaints and resolve issues promptly.
• Promote seasonal specials and new product launches.
• Minimum 2-3 years of experience in food service or beverage retail.
• Strong knowledge of coffee brewing techniques and drink preparation.
• Excellent leadership, communication, and customer service skills.
• Familiarity with POS systems and inventory management tools.
• Passion for coffee culture and beverage innovation.
• Experience in marketing or promotional strategy.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong operational experience in coffee business.
• Strong in both internal and external stakeholder engagement.
• Quantitative thinking & high capability in data analysis.
• Experience in managing the dealer operations.
• Strong in delivery through other skill.
• Ability to work under commercial pressure with stretch targets.
• Ability to manage prioritization, multiple tasks from stakeholders and deliver within challenging deadlines.
• Having Commercial Approach and ability of taking commercial risks.
• Strong in Data analytic.
• Having a fast and agile attitude with sense of urgency.
• Commercial Mindset.
• Resilient manner.
• Sales experience is a plus.
• FMCG experience is a plus.
• Dimensions.
• of Channels: MBA and DO.
• of sites: 220+.
• Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

Experience:

5 years required

Skills:

Salesforce, Contracts, English

Job type:

Full-time

• Oversee the designated portfolio by formulating a growth strategy, creating plans, and executing them to achieve both individual and team sales targets, including C4+ margin, volume growth, DSO, and other credit KPIs.
• Consistently adhere to Sales 1st Standards, prioritizing pipeline management, streamlining call planning, and enhancing account management through the utilization of Salesforce tools to boost sales productivity and efficiency.
• Drive aggressive value growth by comprehensively understanding value creation and fi ...
• Assist in crafting innovative and intricate Customer Value Propositions (CVPs) to transition from a supplier to a strategic partner, emphasizing value-driven interactions.
• Stay informed about market trends, competitors' strengths, and weaknesses to identify growth opportunities.
• Enhance value for existing customers and Shell through effective value, cross-selling, and upselling techniques.
• Prioritize the acquisition of new business, particularly targeting gold and platinum customers, in alignment with Fleet Solutions customer strategy.
• Analyze and strategize customer business dynamics, product portfolios, service packages, contracts, pricing, credit terms, and debt management.
• Adhere to HSSE Live Saving Rules and Goal Zero principles, demonstrating proactive.
• responsibility in handling HSSE matters.
• Minimum bachelor s degree/Masters are an advantage.
• Relevant sales experience or minimum 5-7 years experience in sales environment.
• Good working knowledge of the customer operation and financials and knowledge of specialist sources of information in knowledge of Salesforce tools.
• Good knowledge of English both written and verbal.
• Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

Skills:

Legal, Risk Management, SAP, English

Job type:

Full-time

• Provide leadership in business review, pipeline and Forecast meetings.
• Provide proactive financial advice and oversight in contract negotiations and deal structuring for strategic opportunities to increase profitability and revenue.
• Ensure effective and efficient deal support, based on relevant deal segmentation with the respective interaction to the Sales and Services organizations (strategic deal management and deal desk).
• Orchestrate business support teams (Legal and Contracting, Revenue Recognition, Pricing, Financing, Collections, Credit Management and Risk Management) to ensure effective and efficient deal support.
• Contribute to the achievement of cash collection targets internally and externally.
• Align and share best practices with Operations Teams and the SAP CFO community.
• Design, implement and maintain business and payment models in partnership with third party financing companies across the region, to support direct and indirect business.
• Ensure quality of business, aligning with customer success and SAP strategies.
• Be a change agent and voice of reason to weed out ineffective partners, advise the business on problem customers, etc.
• Ensure all deals in the country are completed at the highest of ethical and professional standards. Adhering to all SAP policies and programs.
• Direct Engagement with Key Customers & Partners.
• Represent SAP as the executive sponsorship for certain customer accounts.
• Build strategic networks to sell/demonstrate the advantages of the SAP portfolio to the CFOs in the market, including public speaking.
• Showcase SAP runs SAP , Innovative Solutions as well as Shared Services Model and SAP Finance Transformation story in general.
• Build and maintain a relationship with select peers across the customer and partner landscape to help influence situations to SAP interest.
• Accountability for the Financial Planning & Analysis.
• Provide strong analytical and management input (based on macro-economic, industry and internal data for the country/ market unit).
• Provide proactive financial advice and solutions for strategic direction and insight on opportunities/process improvements to increase profitability and revenue and to identify efficiency and growth opportunities.
• Be actively involved in the development and implementation of the go-to-market processes and structures.
• Being a delegate to the Market Unit CFO, have a dedicated focus on expense items&rdquo.
• Ensure Market Unit stakeholders have a realistic view of the forecast and potential landing zone on top-line and effectively provide a perspective on upsides and risks within and outside the forecast to follow a no surprises approach&rdquo.
• Drive cost optimization and management of expenses approach in line with the company guidance and policies.
• Act as the Representative for Governmental Bodies and Auditors.
• Abide by the rules of corporate governance as well as country specific regulatory tasks.
• Coordinate responses to matters raised by internal and external auditors to ensure timely resolution.
• Ensure Compliance and Governance within the Organization.
• Act as a voice of conscience of the company.
• Ensure compliance and safeguards the Company s trust and reputation.
• Be the local counterpart and orchestrator for GFA organizations (for example for Global Facility Management, Global Shared Services organization, etc.) and local affairs, - be responsible for any local adaptations of global policies and the delegate Delegation of authority (DOA) to the Market Unit CFO.
• Provide strong oversight around business quality from a compliance/governance standpoint and be willing to challenge positions, models and specific transactions, if warranted. Call out practices and business that seems to be a concern and ideally prevent these from occurring.
• Guide/coach the country MD on overall governance as well as act as a sounding board on downstream issues that could emanate, to provide a realistic view on implications of decisions.
• Leadership for all F&A Employees in the Respective Entity.
• Inspire team members and create a winning team.
• Provide inputs on GFA Strategy and drive execution at country level.
• Provide local functional leadership to local teams of global internal organizations.
• Act as the main interface for all parts of the LoB GFA (Shared Service Center, especially for the Chief Accounting Organization and the COEs).
• Develop existing talents and prepare for tomorrow through training and upskilling talents within extended finance team.
• EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES.
• Highly developed Leadership skills.
• A relevant professional qualification i.e. CPA or equivalent or a master s or similar degree in accounting, business administration or economics related studies or an MBA.
• Develop great teams.
• Drive innovation.
• Simplify.
• Strategic thinking.
• Ability to drive transformation.
• Highly developed influencing ability.
• Customer Centricity.
• Highly developed coaching skills.
• Act as a trusted advisor to leaders and employees.
• Excel in a very fast-paced environment.
• Knowledge of SAP financial processes & systems.
• Knowledge of corporate financial governance, policies and guidelines.
• Knowledge of local GAAP and local legal F&A requirements is a plus.
• Fluency in Business English.
• WORK EXPERIENCE.
• A minimum of 10 years of Finance experience in FP&A, controlling, accounting audit or related function.
• Certified Public Accountant (CPA).
• Relevant work experience in Thailand is a strong plus.
• Fluency in English, both spoken and written, is an absolute must as well as Thai language.
• LI-FA1.
• Bring out your best
• SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
• We win with inclusion.
• SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
• SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].
• For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
• Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
• Successful candidates might be required to undergo a background verification with an external vendor.
• AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.Please note that any violation of these guidelines may result in disqualification from the hiring process.

Skills:

Quality Assurance, Assurance, Problem Solving, English

Job type:

Full-time

• Ensure regular execution of the BAU deliverables maintenance and delivery to clients.
• Communicate to client in case of BAU delivery encounters: delay (limited scope), rework, as well as align with CS on prioritization.
• Coordinate with BAU on post-production and pre-delivery checks for clients.
• Act upon the incident management process according to the formalized process and RACI.
• Responsible for quality assurance & resolution of operational escalations - working with Customer Support (which is Accountable / SPOC for client) & Data Operations.
• Attend, contribute to and coordinate with Data Ops regular operations & quality reviews and escalation-related face-to-face meetings with client - in alignment with Customer Support.
• Attend and contribute to internal meetings eg. regular CHT, QEM incl. clarification of root causes, etc., and escalations/wellness-related incl. improvement plans preparation.
• Accountable for delivery of operational projects incl. Product Enhancements and any major global operational changes incl. communication, discussing technical questions around process, technical possibilities, recommend effective solutions, define delivery targets and communicate progress, risk, status reporting, etc.
• Drive design of operational solutions with the internal and external clients incl. identifying client s needs and translating them into technical specifications in consideration of technical capabilities and limitations Incl. Introduce / suggest the client pro-actively new improvements / new solutions in their databases that results in driving revenue and enabling simpler, more enduring and cost-efficient database production for NIQ.
• Prepare and communicate impact analysis on syndicated data at country or category level.
• Capture and share lessons learned related to solved issues.
• Identify gaps and areas for improvement in the process.
• Contribute to resolving elements of regional & global clients queries via collaboration with other countries.
• Accountable for E2E timely and accurate resolution of operational client requests and issues, incl. direct client communication for: Database Services (structural changes / change requests, new deliverables setup), incl. Feasibility studies.
• Product Coding.
• Data Quality Issues excl. Coverage & Unusual Trends.
• Support in resolution of other operational client queries, with communication back to Customer Support team for: Data and Methodology Questions.
• Unusual Trends & Coverage (part of Data Quality Issues).
• Triage tickets and cooperate closely with various operations departments to resolve client queries through an efficient workflow - being the only gate way for Commercial teams to Data Ops departments.
• Responsible for ensuring SLA & service standards - for query types Operations Client Partner is responsible for.
• Operational client requests and issues resolution include among others also DDM.
• Use available operational tools to perform all necessary verifications and investigations: Epics, OGRDS, Brandbank product library, eClipse, NRSP, eForte, Discover, CSO/MSDynamics.
• Qualifications Bachelor's Degree or equivalent experience.
• Combination of operational skills and client orientation, demonstrates willingness to understand operational end-to-end processes and able to translate business expectations into technical specifications.
• Strong technical understanding of the operations production platforms and capabilities to secure the necessary translation of client requirements into a technical specification.
• Good understanding of the local FMCG industry.
• Good relationship management skills to effectively liaise with commercial, clients and various operational teams.
• Well-developed analytical skills and very good attention to details.
• Proactive attitude in recommending suitable solutions, demonstrates a Can-Do & results-oriented attitude.
• Independent in executing tasks, driving progress and working out solutions.
• Ability to work effectively in a team to achieve goals together.
• Problem solving skills.
• Time management skills.
• Strong communication skills in both Thai and English, both verbally and in writing, along with the ability to present complex operational topics simply.
• Good Excel knowledge is a must.
• Additional Information
• Our Benefits.
• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee-Assistance-Program (EAP).
• NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
• About NIQ.
• NIQ is the world s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View&trade. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world s population.
• For more information, visit NIQ.com.
• Want to keep up with our latest updates?.
• Follow us on: LinkedIn | Instagram | Twitter | Facebook.
• Our commitment to Diversity, Equity, and Inclusion.
• At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion.