Teleperformance
Customer Service Representative - Thai (Bilingual - Hospitality Industry) - Bangkok
atTeleperformanceCustomer Service Representative - Thai (Bilingual - Hospitality Industry) - Bangkok
Job Locations
TH-Bangkok-Bangkok
Requisition Post Information*: Posted Date
Category
Customer Service/Support
Country
Thailand
Overview
We are seeking a customer-focused and enthusiastic Customer Service Representative (Native Thai) to join our team in Bangkok. The ideal candidate is a native Thai speaker with strong English communication skills, a passion for delivering exceptional customer experiences, and a background in the hospitality industry. Previous experience in a BPO or call center environment is preferred.
Qualifications
- Bachelor's degree in any discipline.
- Native-level proficiency in Thai (minimum C1 level).
- English proficiency at B2 level or above.
- Prior experience in the hospitality industry is required.
- Previous customer service experience in a BPO or call center environment is preferred.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to multitask and work effectively in a fast-paced environment.
- Customer-oriented mindset with a positive and professional attitude.
Responsibilities
- Provide excellent customer support to Thai - English speaking customers through phone, email, chat, or other communication channels.
- Respond to customer inquiries promptly, professionally, and accurately.
- Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
- Escalate complex cases to the appropriate teams when necessary.
- Maintain accurate records of customer interactions in the system.
- Meet individual and team performance targets, including quality, productivity, and customer satisfaction metrics.
- Follow company policies, procedures, and service standards.
- Collaborate with internal teams to ensure timely issue resolution.
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Experience required
- any or no experience
Career level
- Middle Level
Salary
- Negotiable
Job function
- Customer Service
- Hospitality
Job type
- Full-time
Company overview
At Teleperformance in Thailand, our main focus is to create and provide advanced business solutions for our global clients in the BPO industry. We strive to replicate successful models from around the world, strengthen our relationships with existing clients, and establish Teleperformance in Thailan ... Read more
Why join us: At Teleperformance, we believe good is never good enough At Teleperformance, we firmly believe that settling for mediocrity is not acceptable. We are driven by our unwavering passion, persistence, dedication to constant improvement, and relentless pursuit of innovation. Our primary goal is to pro ... Read more
