We are looking for a Service Design & Deployment Specialist to design, optimize, and deploy end-to-end service workflows for our Virtual Bank—especially Call Center and customer support processes. The role focuses on creating seamless customer journeys, developing clear SOPs, validating workflows through usability testing, and ensuring operational readiness across people, process, and platform. You will work closely with Product Owners, UX/UI, Training, and Operations teams to ensure smooth service launches and continuous service improvement.

Key Responsibilities:

• Work with Product Owners to understand new products and services prior to launch.
• Design end-to-end customer journeys and service blueprints that ensure smooth, efficient, and intuitive service delivery.
• Develop, update, and maintain Call Center workflows, SOPs, and service processes to support internal and external users.
• Conduct usability testing to validate service and workflow designs; identify and recommend improvement areas.
• Coordinate with Training, Communications, and Operations teams to prepare agents and stakeholders for service rollout.
• Support deployment of new services by ensuring readiness across people, process, and platform.
• Monitor post-launch performance and collaborate with cross-functional teams to drive continuous improvement in customer experience.

What we're looking for

• Bachelor’s degree in Liberal Arts, Humanities, Business Administration, Marketing, or related fields.
• Experience 3-5 years in service design, customer journey mapping, process workflow design, or call center operations (preferred).
• Strong analytical and problem-solving skills with attention to detail.
• Ability to collaborate with cross-functional teams and manage multiple tasks effectively.
• Good communication skills and ability to translate complex processes into clear SOPs or workflows.
• Experience with digital banking, fintech, or customer service operations is a plus.

What we offer

At AIS, we are committed to providing our employees with a rewarding and fulfilling work environment. Some of the benefits you can enjoy include:

• Competitive salary and performance-based bonuses
• Comprehensive health and wellness benefits
• Opportunities for professional development and career advancement
• Access to company discounts and exclusive employee perks

If you're ready to embark on an exciting career in the dynamic world of Digital Banking, we encourage you to apply now!