Location: Krungsri Head Office RAMA3, Hybrid Work : Onsite 1 Days/Week

The API Support Engineer will be responsible for providing operational and technical support for Krungsri APIs and all related components. This role ensures the high availability, performance, and reliability of API services, operating within a 24×7 support model (on-call rotation) to resolve incidents, manage deployments, and oversee smooth release processes. The engineer will work closely with project managers, developers, infrastructure, and DevOps teams to maintain operational excellence and support business-critical services

Job Description/Responsibilities:

· Provide Level 3 technical support, investigating and resolving production issues within agreed SLAs.

· Act as a liaison between cross-functional teams to resolve technical issues effectively.

· Escalate software defects to the development team and collaborate with product managers and engineers for timely resolution.

· Create and maintain API health dashboards, ensuring proactive monitoring and alerting.

· Assess business and IT impact of issues, proposing effective solutions and workarounds.

· Serve as Release Manager, planning, coordinating, and executing deployments to production environments.

· Participate in 24×7 on-call rotation for incident response and after-hours deployments.

Qualifications:

Education

· Bachelor’s or Master’s degree in Information Technology, Computer Science, Computer Engineering, Software Engineering, or related fields.

Experience

· 3–5 years of experience in application or production support.

· Experience supporting Java-based APIs is an advantage.

· Hands-on experience with OpenShift Container Platform (OCP) or Kubernetes is a plus.

Technical Skills

· Strong understanding of operating systems (Windows, Linux), networks, and SQL.

· Good knowledge of RESTful APIs, HTTP protocol, OAuth, and JSON.

· Experience using API testing tools such as Postman.

· Familiarity with database technologies (e.g., MS SQL Server).

· Experience with monitoring and logging tools (e.g., Dynatrace, Kibana, Elasticsearch, Grafana, Splunk).

· Knowledge of cloud platforms (AWS, OpenShift) and DevOps/DevSecOps practices is a plus.

· Proven ability to perform root cause analysis and problem diagnosis in collaboration with development and QA teams.

· Strong experience in identifying, documenting, and tracking defects with clear reproduction steps.

Please note that we will get in touch with shortlisted candidates only.

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