• Overall responsible for overall campaign operations assigned such as TARP Billed, Response Rate, AARP, Lead Usage, Capacity Planning and productivity management

• To support and enable team member (Approx 5-6 Supervisors) in sales delivery and daily operation to achieve target productivity rate, quality assurance

  - To provide on-the-job technical and soft skill support so as to ensure team members are competent and effective in operations

  - To ensure all team members understand and comply with the company ’s policies and customer’s expectations (QC , Script)

  - To ensure that team members are familiar with product knowledge and program specifications

  - To develop Supervisor’s management & leadership skills

• Reporting & Monitoring

- To ensure weekly and monthly tracking reports and other sales and revenue figures are updated and accurate

- To closely monitor productivity rate and to proactively respond with action items to improve results.

- To review goal for each team based on daily, weekly and monthly management reports and intiate plans to improve results

- To monitor lead management and rostering of staff in an effective and fair manner including attendance / maintain low staff turnover rate.

- To monitor attendance and maintain low staff turnover rate

- To manage TM cost through billable hour method

- To prepare Monthly Report (Sales Performance, Call Leads, Telemarketing Activities, Monthly summary report for campaign activities)

• Proactive feedback / enquiries from team member

- To proactively seek feedback to facilitate improvements in sales, service, operations efficiency and customer satisfaction

- To handle and resolve enquiries escalated from team members as necessary

• Any other duties as assigned

• Bachelor ’s degree in any field related
• Experience in managing sales team for 2-4 years
• Knowledge required: MS-Off i ce and call center management tools
• Competencies required: excellent sales and problem solving skills and good leadership & people management skills