ประเภทงาน:

งานประจำ

• Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
• N/A.
• Where Memories Start with You.
• Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
• We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.

ประเภทงาน:

งานประจำ

• Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
• N/A.
• Where Memories Start with You.
• Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
• We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.

ประเภทงาน:

งานประจำ

• Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
• N/A.
• Where Memories Start with You.
• Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
• We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.

ทักษะ:

Enthusiastic

ประเภทงาน:

งานประจำ

• Invite pre-determined qualified customers to attend a Wyndham presentation.
• Deal with all customer queries - face to face and on the phone.
• Keep product and brand knowledge up to date.
• Specify terms and conditions of bookings.
• Be professional in nature; be approachable while meeting booth quotas.
• Deliver required number of qualified tours to the sales site.
• Provide excellent customer service to all guests.
• Turn a negative response into opportunities which can be capitalised on.
• Represent the Company in an ethical, moral and professional manner.
• Display a high level of loyalty and self-discipline and high integrity.
• Sales and Marketing experiences.
• Excellent customer service and selling skills.
• Flexibility to changing products, targets, markets and customer preferences.
• Strong values of customer service and integrity.
• Positive, enthusiastic and outgoing attitude.
• Excellent communication and listening skills.
• Ability to work independently and contribute as a team player.
• Presents oneself as a professional role model.
• Grow your career your way with exciting learning and development opportunities.
• Explore the world for less with exclusive global hotel discounts.
• Be recognized and celebrated through our engaging Reward & Recognition programs.
• Generous leave benefits, including annual leave, birthday leave, and public holidays.
• Enjoy a complimentary 2 night stay.
• Two days off every week.
• Group insurance (OPD/IPD) and social security.
• Provident Fund Program.
• Annual salary review and increment.
• Company provided associate uniform.
• Attractive monthly incentives.
• Where Memories Start with You.
• Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
• We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.

ประเภทงาน:

งานประจำ

• Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
• N/A.
• Where Memories Start with You.
• Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
• We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.

ทักษะ:

Social media, Customer Relationship Management (CRM), Japanese

ประเภทงาน:

งานประจำ

• Proven experience in delivering online sales across multiple customer contact channels, including phone, email, web/live chat, and social media.
• Essential experience in omni-channel sales strategies.
• Preferred experience with HubSpot or similar CRM platforms. Identifying best practice, processes and systems and drive continuous improvement environment.
• Employing a sound dispute resolution process to address customer complaints.
• Results-driven professional.
• Ensure sales targets, and KPI's are continually reviewed, and expectations are met.
• Develop strategies to meet or exceed sales targets.
• Develop strategies to increase sales and meet or exceed sales targets. - Monitor and evaluate call center performance, ensuring high quality customer service and adherence to company policies and procedures.
• Fluency in Japanese (minimum JLPT N2; N1 preferred), with the ability to communicate effectively in a professional/business setting.
• Excellent communication, engagement and development of people skills.
• Strong experience in online sales, with demonstrated success in meeting or exceeding sales targets in a dynamic environment. Experience with CRM and engagement platforms (HubSpot experience preferred) for seamless customer journey management.
• Supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness.
• Implementing the strategic direction and change.
• Building and maintaining effective internal and external stakeholder relationships.
• Monitor and evaluate contact center performance, ensuring high quality customer service and adherence to company policies and procedures.
• Where Memories Start with You.
• Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
• We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.

ทักษะ:

Negotiation, Leadership Skill

ประเภทงาน:

งานประจำ

• Work closely with Project Directors, Regional Office Administration Managers and Quality Assurance Representatives to resolve day-to-day sales operational and administration issues across Asia.
• Act in an advisory capacity regarding hiring, training, onboarding and employee orientation.
• Coach and mentor Regional Office Administration Managers across Asia.
• Facilitate customer service training and rollout of new procedures.
• Coordinate planning and establishment of new Asia sales offices.
• Manage capital expenditure for Asia offices.
• With your team, analyze and audit monthly profit and loss reports to ensure sales facilities are operating efficiently and within budget. Work with Regionals to review possible challenge or opportunity areas in the administrative cost structure.
• Provide recommendations for improvements & sales cost saving measures (promotions/programs/tools/centralised control/relocation & overheads for all sales departments) to Senior Vice President Sales and key business stakeholders and implement their decisions.
• Complete month-end close processes.
• Manage incentives, petty cash, credit cards and expenses.
• Coordinate records management.
• Develop reporting systems with IT, HR and Finance.
• Participate in budget planning.
• Proven leadership experience, including motivation, coaching and performance management skills.
• Strong business acumen, strategic and analytical ability.
• Strong communication, influencing, negotiation and interpersonal skills.
• Excellent verbal and written communication and reasoning skills.
• Excellent problem-solving ability, including identification, sourcing information, developing solutions, seeking agreement from key stakeholders, taking action and reviewing post implementation.
• Ability to work effectively across departments and regions.
• Ability to build key strategic relationships.
• Ability to use initiative to identify and address key drivers of current and future sales business practices.
• Where Memories Start with You.
• Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
• We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.

ประเภทงาน:

งานประจำ

• Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
• N/A.
• Where Memories Start with You.
• Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
• We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.

ประเภทงาน:

งานประจำ

• Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
• N/A.
• Where Memories Start with You.
• Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
• We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.

ทักษะ:

Leadership Skill

ประเภทงาน:

งานประจำ

• Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
• To actively contribute to the company vision of making holiday dreams come true by p ...
• PRINCIPAL RESONSIBILITIES: (Include but not limited to).
• Talent.
• Reviewing internal HRIS, AES, Survey and Tableau data to generate understanding of key patterns, feedback, areas for improvement in relation to our recruitment and retention strategies.
• Reviewing external industry data and research, generational motivators and global recruitment trends to improve and create efficiencies within our own processes and promote understanding throughout our leaders.
• Involvement in the annual talent review process as well as supporting people leaders and the HR team in recognizing & nurturing current talent.
• Assist in maintaining best practice recruitment and selection tools including all recruitment related templates.
• Management of our various digital career pages and websites and talent databases.
• Responsible for end-to-end recruitment specifically focusing on high-level positions (M band and above) across the business as well as support where required of other roles.
• Management of the administration required to handle all enquiries, reporting, efficiency improvement in the use of our ATS, Taleo and other online job portal systems eg. Seek, LinkedIn.
• Consult and provide advice to people leaders and recruiters as required on the effective recruitment methods for open vacancies including the clear development and partnership of forming job briefs.
• Develop and implement sourcing strategies for open vacancies, in particular hard to fill roles.
• Be a point of contact for recruitment agencies when building new contacts and for assistance with specific roles.
• Identify, investigate and monitor current sourcing platforms and systems whilst thinking innovatively about new sourcing means.
• Assist the HR team in liaising with internet and print advertising media for job advertisements, ensuring all advertisements reflect Company image and values.
• Coordinate skill testing and psychometric assessment process to support the recruitment process.
• Ensure there are checks and processes in place to evaluate employed candidates are meeting legal, immigration and compliance requirements to hold their positions within the organisation.
• Where Memories Start with You.
• Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
• We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.

ประเภทงาน:

งานประจำ

• Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
• N/A.
• Where Memories Start with You.
• Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
• We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.

ทักษะ:

Microsoft Office, Leadership Skill, English

ประเภทงาน:

งานประจำ

• Reservations Operations.
• Supervise the daily operations of the Reservations team and ensure all reservation activities are completed accurately and efficiently.
• Handle room reservations, amendments, cancellations, extensions, upgrades, and special requests.
• Ensure all reservations are entered and maintained accurately in the Property Management System (PMS) and relevant reservation systems.
• Monitor room availability, inventory, booking restrictions, and rate loading.
• Ensure reservations are properly guaranteed, documented, and followed up.
• Review and resolve reservation discrepancies and booking issues.
• Respond to guest, travel agent, OTA, and internal enquiries in a timely and professional manner.
• Team Supervisor.
• Allocate daily tasks and monitor the performance of Reservation team members.
• Provide coaching, guidance, and on-the-job training to team members.
• Support team members in handling complex reservations, guest complaints, and operational issues.
• Monitor adherence to reservation procedures, service standards, and company policies.
• Conduct regular checks on teamwork quality and provide feedback where required.
• Revenue & Inventory Support.
• Work closely with Revenue Management and Front Office to optimize room inventory and revenue opportunities.
• Monitor booking pace, occupancy, availability, and reservation trends.
• Ensure room rates, packages, promotions, and restrictions are accurately loaded and communicated.
• Identify opportunities to maximize room revenue through upselling, upgrades, and appropriate rate strategies.
• Report unusual booking patterns, inventory issues, or potential revenue opportunities to the relevant manager.
• Required Skills & Competencies.
• Strong communication and interpersonal skills.
• Good English communication skills; additional languages are an advantage.
• Strong attention to detail and accuracy.
• Good organizational and time-management skills.
• Ability to prioritize and manage multiple tasks.
• Problem-solving and decision-making skills.
• Leadership and team-coaching ability.
• Good computer skills, including Microsoft Office.
• Customer-focused and commercially aware.
• Where Memories Start with You.
• Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
• We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.

ทักษะ:

Accounts Receivable, Microsoft Office, Problem Solving, Multitasking, Negotiation

ประเภทงาน:

งานประจำ

• Management of the month end process ensuring all aspects are considered and able to prepare, execute, review and analyse month end results including key drivers, trends and KPI's.
• Ensure the robustness and integrity of data provided.
• Ensure all audit requirements are met.
• Maintain a thorough understanding of and comply with company/department policies and procedures, Club guidelines, regulations, Contract documents and relevant legislation.
• Maintain complete understanding and efficient use of various systems used by the company.
• Planning ahead for work to be done, ensuring the completion of daily/weekly tasks.
• Ensuring daily workflow and timelines are achieved with accuracy.
• Ensure all communication with customers if of high quality and service.
• Take responsibility of escalated issues/complaints for internal and external customers.
• Adhere to all policies and procedures relating to Workplace Health and Safety ensuring the safety of yourself and all other people who may be effected by your conduct in the workplace.
• Display a Count On Me! Service to all internal and external parties.
• Display innovation through inspiring, creating and improving processes and products.
• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.
• Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible.
• Key Skills & Experience.
• Experience in the Collections/Accounts Receivable.
• Experience in Lending industry.
• First-rate problem solving and negotiation skills, with experience in complaints management and conflict resolution.
• Excellent time management, multitasking and organizational skills with the ability to delegate appropriately.
• Multilingual - English + either or a combination of Mandarin and or Thai and or Bahasa.
• Self-motivated with demonstrated commitment to outstanding customer service.
• Ability to work autonomously in a fast paced environment as well as within a team across many business units.
• Excellent communication and interpersonal skills.
• Flexibility, with a willingness to undertake a wide variety of tasks in a fast paced environment.
• Commitment to continuous improvement strategies and attention to detail.
• Strong reconciliation and investigative skills.
• Ability to embrace growth and changing environment, actively supporting process improvement principles.
• Strong leadership with a positive demeanor to motivate staff and promote a positive team environment.
• Intermediate knowledge of Microsoft Office programs, including Access, Excel, Word & Outlook.
• Familiarity with a variety of collection concepts, practices, and procedures as well as cash application systems.
• Solid understanding & experience in financial services industry.
• Experience in transactions which give rise to credit risk.
• An understanding of the regulatory credit risk framework as applicable.
• High level interpersonal and communication skills.
• Flexible, adaptable and able to priorities work.
• Where Memories Start with You.
• Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
• We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to.
• travelandleisure.com., including the title and location of the position for which you are applying.

ประเภทงาน:

งานประจำ

• Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
• N/A.
• Where Memories Start with You.
• Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
• We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.

ทักษะ:

Leadership Skill, Arabic

ประเภทงาน:

งานประจำ

• Effectively administer and openly support all Company and sales policies and guidelines.
• Deliver the required sales targets.
• Represent the Company in an ethical, moral and professional manner.
• Train, educate, and monitor the performance goals of all sales employees.
• Monitor the performance of sales consultants and take corrective action where required.
• Maintain a professional approach while participating in or conducting meetings.
• Acknowledge the achievements of team members.
• Share the role of presenter/trainer as required.
• Lead by example in both professional and personal conduct.
• Adhere to industry and Company best practices.
• Support marketing programs and educate sales staff on the marketing strategies.
• Establish a positive team attitude towards exceeding site generated lead objectives.
• Actively participate in management duties, training sessions and sales meetings and provide on-site support to sales employees.
• Ensure the sales team maintains a positive interface with all on-site and corporate departments and actively support Developer Representative recommendations.
• Develop community relations between the Company and the neighbourhood.
• Utilise sales, marketing and fiscal reports to assist in managing the site on a profitable basis.
• Provide a safe and healthy work environment for all employees and guests.
• Stays current with required government licenses.
• Ensure all employees stay current with required government licenses, work permits, etc.
• Build, develop and manage an engaged team with a Count on Me! attitude and living our core values of Integrity, Leadership, Innovation and Growth.
• Provide regular coaching, mentoring and feedback to the team to ensure continued development and identify training needs.
• Establish service quality standards based on internal customer requirements.
• Identify trends/root causes and take action to ensure desired results are achieved Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.

ประเภทงาน:

งานประจำ

• Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
• Where Memories Start with You.
• Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
• We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.