The open position is an email-driven and chat customer service role -- A big part of your role will be to respond immediately, guide, delight, and console users who come in with questions and ideas!

You'll reference our support site, ask questions, and explain step-by-step. You'll answer questions about setting up their own URL, getting student discounts, checking for bugs, making their page look great, e-commerce and form solutions, and more.

This project requires:

 - Customer support experience in a fast-paced environment

  - Great Thai and English communication skills, both written and oral

  - Should love making customers happy!

  - Should have the ability to assess each customer’s issues

  - Knows how to deal with difficult customers/clients

  - Has good analytical and problem-solving skills

  - Has good accurate records keeping

  - Must be a good team player

  - Can work with minimal supervision

  - Ability to prioritize and multitask

  - Knowledge of Domains, SEO, and Analytics is a plus!

  - Must be able to work remotely and full-time (at least 40 hours per week)