Claim

Chonburi, Thailand

Responsibilities

• Customer satisfaction during and after the claims process

• Cost control of the claim payment (ensuring what is due is paid, but only what is due)

• Maximizing the recovery opportunity against TP

Job Duties

• Comply with Claims Operating Manual in claims reserving, strategy and cost management.

• Handle all claims and make sure that payment for valid claims is made to the claimant.

• Communicate with customers, updating the customers of the progress of their claims.

• Coordinate with the claims call center, surveyor, services providers, Insurer and third party.

• Review survey report and approve surveyor fee followed the agreed timescales.

• Coordinate with repairer for invoice, review and approve payment within agreed timescales.

• Coordinate with Insurer for claim payment and also third party insurer for the loss to complete recovery process.

• Assigning claim assessor for review and approved repair payment.

• Identify potential fraud cases.

• Propose candidates for expansion of Surveyor Company and inspector company network to be cover all region of Thailand and meet company target.

• Identify and report issues and risks, promptly notify line manager if any potential and actual claims leakage.

• Handle customer complaints, aiming to resolve situations to meet customers' satisfaction.

• Reporting and handling of concerns, and compliments from customers and third party with recommended solutions and areas of improvement.

• Propose negotiation strategy for large claims

• Participate in Claim Project updated.

• Provide technical claim in-house training to the company.

• Perform other duties as assigned by Manager with fully supporting.

• Must follow on ISMS compliance

Requirements

• Bachelor's degree or higher

• At least 3 years of claims experience and knowledge in insurance product

• Good spoken and written communication skills (Good in English communication is an advantage)

• Ability to resolve complex and complaints case

• Travel upcountry

• Excellent customer service and negotiation skills

• Accuracy and attention to detail

• Ability to analyze information

• Good administrative and computer skills

Welfare

• Dental Insurance

• Life insurance

• Health insurance

• Accident insurance

• Health insurance ( cover spouse and children)

• Provident Fund ( Employer 5 %)

• Social Security

• Annual salary adjustment

• Training seminars

• Study loan ( Follow the policy)

• Uniform

• Baby birth gift 5,000 baht

• Funeral assistance

• Birthday gift set, Eat lunch pass probation.

• True money wallet 200 THB/month

• Annual Leave start from 12 days + Business leave 3 days

• Working 5 days per week

• Outing trip, Family trip or another activities.

• Party, TGIF, Coffee and Snack

• Etc.

Looking for a new challenge?

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