ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Serve as the primary contact, communicating fluently with customers and truck drivers (native English speakers in the U.S.A.) via phone and email.
• Handle bookings, negotiate rates, and resolve service inquiries.
• Oversee day-to-day drayage operations, from initial booking acceptance to successful final delivery.
• Actively monitor shipments using our TMS (Transportation Management System) to ensure timely completion of milestones.
• Enforce strict adherence to SOPs and SLAs.
• Proactively identify and resolve service exceptions (e.g., port congestion, driver delays).
• Need to think on your feet to find solutions that satisfy both the client and the carrier.
• Manage the accurate entry of shipment-related costs.
• Audit carrier invoices against our records and settle billing discrepancies before transferring to Accounting.
• Collaborate with Customer Success, Accounting, and Tech teams to refine processes and improve the "Shipper Experience.".
• Education: Bachelor's Degree in Logistics, Supply Chain, Business Administration, Liberal Arts (English Program), or related fields.
• Language Proficiency: Excellent command of English is mandatory, with the confidence to speak with native US speakers over the phone.
• Experience: 0-5 years of experience in logistics, domestic trucking, or container haulage is preferred.
• New graduates/non-experienced logistic candidates with a passion for logistics and Excellent English Proficiency are highly encouraged to apply!.
• Technology Skills.
• Working knowledge of Microsoft/ Google Tools.
• Intermediate Excel skills (VLOOKUP, Pivot Tables are a plus).
• Ability to learn new software platforms (TMS/CRM) quickly.
• Ability to stay focused and calm during night shifts.
• Self-Driven attitude and excellent Logical Thinking.
• Urgency: Logistics moves fast; you must be comfortable working under time pressure.
• Cultural Awareness: Ability to adapt communication styles for different US regions and driver personalities.
• Competitive Base Salary.
• Intensive Training Program - We provide a structured 4-week onboarding (Classroom + Mentorship) to ensure your success.
• Global Exposure - Work directly with US teams and clients, improving your international business acumen.
• Health Insurance.
• Provident Fund.
• 12 days annual leave / Paid birthday leave.