Position: Senior Service Desk (ISUZU)

Contract: 1 Year (First 4 month for performance evaluation before renew contract)

WORK LOCATION : On-site to Izuzu tripetch

Address: 1088 Vibhavadi Rangsit Rd, Chatuchak, Bangkok 10900

Working Time: Mon-Sat, 8.30-17.30 (ทำงานเสาร์เว้นเสาร์)

RESPONSIBILITIES :

- Perform daily check on customer Infrastructure and Data Center for systems availability, backups completeness, check and resolve the alarms from infrastructure devices and escalate to Head of IT in a timely manner to meet within SLA

- Troubleshoot problems and questions encountered by Users. This includes escalate to regional support teams if required and follow up until incident has been resolved.

- Prepare and create permission for access the server system.

- Monitoring network traffic and report to IT management

- Cooperate with 3rd parties to resolve the network and infrastructure problems

- Comply all IT regulations & policies

- Work as the backup team in case of End User Support resources shortage or need support for special projects

- Support other IT tasks as assigned by supervisor/SDM

QUALIFICATIONS :
- Male, Female 25-40 years of age
- Bachelor degree in MIS, Computer Sciences or any related fields
- At least 1-3 years experience in IT Security, IT Infrastructure or any related fields
- Good communication
- Enthusiastic, hardworking, fast learner, initiator and able to work efficiently under pressure.
- Fair command of English