Get to Know our Team:

The Global Service Delivery (GSD) team is responsible for Agoda's office infrastructure and staff connectivity. We provide the hardware, software, and access to resources that allows staff to achieve their goals. Whether in the office, working remotely, or traveling, we enable everyone to stay connected. The GSD team uses state-of-the-art cloud management technologies combined with the best of on-site services to manage the latest hardware running Windows, macOS, and Linux.

The Opportunity:

For our team in Bangkok, we are looking for candidates with Customer Support, Helpdesk experience. Information Technology is Agoda.com's core competency, and an IT career with us provides excellent growth opportunities in an exciting, multicultural environment.

In this Role, you'll get to:

• Serving as the first point of contact for users seeking technical assistance over the phone, email or chat
• Monitor and respond quickly and effectively to requests received through the IT -Support ServiceDesk
• Troubleshoot, diagnose, and resolve technical system, hardware and/or software issues
• Work through the problem-solving process with users, empowering them to do the same in the future
• Redirect unresolved issues to the next level of support personnel
• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
• Provide feedback on processes and make recommendations on areas to improve
• Working shifts and on call

What you'll Need to Succeed:

• Customer service
• Helpdesk ticketing systems
• Working independently and as a team player.
• A strong desire to learn
• The desire to keep up with the latest technologies and stay ahead of the curve
• Great communication and interpersonal skills; a good sense of humor is always a plus
• The ability to communicate clearly in spoken and written English
• Degree in Computer Science / Computer Engineering or similar
• Fresh Grad are welcomed.

It's Great if you have:

• Experience with Microsoft 365
• Proficiency with a MAC OS

Benefits

• Hybrid Working Model
• WFH Set Up Allowance
• 30 Days of Remote Working from anywhere globally every year
• Employee discount for accommodation globally
• Global team of 90+ nationalities
• 40+ offices and 25+ countries
• Annual CSR / Volunteer Time off
• Benevity Subscription for employee donations
• Volunteering opportunities globally
• Free Headspace subscription
• Free Odilo & Udemy subscriptions
• Access to Employee Assistance Program (third party for personal and workplace support)
• Enhanced Parental Leave
• Life, TPD & Accident Insurance