āļāļĢāļ°āļāļēāļĻāļāļēāļāļāļĩāđāļŦāļĄāļāļāļēāļĒāļļāđāļĨāđāļ§
CRM (Customer Relationship Management)
āļāļĩāđāđāļāļĒāđāļāļāđāļ§āļāđāļĢāļ āļāļģāļāļąāļ (āļĄāļŦāļēāļāļ)Key Responsibilities
- Building and maintaining profitable relationships with key customers
- Overseeing the relationship with customers
- Resolving customer complaints quickly and efficiently
- Keeping customers updated on the latest products in order to increase sales
- Expanding the customer base by upselling and cross-selling
- Understand and analyze digital marketing KPIs, develop scorecards and report on results to management team and other stakeholders. Continuously refine marketing tactics based on metric analysis
- Create, deploy and maintain landing pages that promote new programs, advertised assets, product lines and other digital campaign initiatives
- Support the implementation of automated journeys for multiple audiences to cultivate relationships and enhance communications with active and inactive prospects and customers
- Work collaboratively to understand business and customer needs and advise on industry best practices and standards
Qualification
- Bachelorâs degree in Business Administration, Marketing, Information Technology, or a related field.
- Advanced degrees or certifications in CRM or data analysis can be advantageous.
- Previous experience in a CRM role or a related field (sales, marketing, customer service).
- Proven track record of successfully implementing and managing CRM systems.
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāļĩāđāļāļģāđāļāđāļ
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āđāļāļīāļāđāļāļ·āļāļ
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āļŠāļēāļĒāļāļēāļ
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āļŠāļ§āļąāļŠāļāļīāļāļēāļĢ
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