เงื่อนไขการค้นหา

ทักษะ:

Negotiation, CAD, English

ประเภทงาน:

งานประจำ

• Build trusted relationships with senior and C-level stakeholders, uncovering business challenges and translating them into compelling value propositions and solution visions.
• Lead the end-to-end sales cycle for subscription, SaaS and hybrid SaaS opportunities, from prospecting and discovery through negotiation, close, renewal and expansion.
• Orchestrate cross-functional account teams, including portfolio specialists, customer outcomes, support, marketing and partners, to deliver a unified customer experienc ...
• Develop financially quantified business cases, value messages and return-on-investment justifications that demonstrate the impact of digital transformation.
• Maintain accurate account plans, opportunity data and forecasts, using measurable goals to track pipeline, account health and territory growth.
• Proven consultative sales experience within industrial software, ideally across PLM or CAD, although experience in MOM, MES, simulation or related technologies is also relevant.
• A successful record of managing complex enterprise accounts, developing C-level relationships and progressing value-based opportunities through long sales cycles.
• Commercial confidence in SaaS or subscription sales, supported by strong negotiation, presentation, forecasting and account-planning skills.
• A collaborative, self-directed approach, with the ability to lead matrix teams, solve problems and coordinate multiple opportunities at the same time.
• Excellent written and verbal communication skills in both Hebrew and English, plus the flexibility to travel to customer sites across Israel.
• At Siemens Software, flexibility is how we work hybrid by default, built on trust and autonomy. Together, 30,000 people across more than 200 countries build technology that shapes the real world.
• You'll grow through real projects, strong technical peers, and global mobility, backed by the scale and benefits of an industrial software leader. We're committed to equality and inclusion, and we hire based on merit, skills, and impact. Bring your curiosity and creativity and help us shape tomorrow!.
• Our Benefits & Rewards.
• The total cash compensation range for this position is ILS 406,200 to ILS 893,700 with 50% of this being comprised of an annual incentive target (100% achievement). The actual compensation offered is based on the successful candidate's job-related skills, experience, and relevant education/training. Siemens offers health and wellness benefits to employees; you can access the benefits available in your country via the link: https://jobs.sw.siemens.com/benefits/.
• Equal Opportunities.
• We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
• Siemens Software. Transform the Everyday.
• LI-PLM.
• LI-Hybrid.
• SaaS.
• LI-IG1.
• siemens.
• siemensxcelerator.
• NX.
• Teamcenter.
• Simcenter.
• Polarion.
• Opcenter.
• Simcenter.
• Transformtheeveryday.
• PLM.
• CAD.
• CAE.
• Simulation.
• IoT.
• DigitalTwin.
• Industry4.0.
• SmartManufacturing.
• digitaltransfomation.
• smartfactory.
• Industry40.
• Digitalfactory.
• transformtheeveryday.
• MOM.
• MES.

ทักษะ:

Production planning, Leadership Skill, Cloud Computing, SAP, Thai

ประเภทงาน:

งานประจำ

• Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. 7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE listed on Euronext Paris.
• The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
• Position: SAP PP Consultant.
• Role Summary.
• We are looking for a Senior SAP PP/QM Consultant with strong expertise in Production Planning and Quality Management to deliver SAP S/4HANA projects and support business transformation in manufacturing environments.
• The candidate should have ability to deliver SAP PP/QM solutions independently with strong business process understanding and proven client-facing consulting experience. The role requires strong analytical and problem-solving skills as well as team leadership and mentoring capability.
• Lead end-to-end SAP PP/QM implementation and support (AMS).
• Conduct requirement gathering, fit-gap analysis, and solution design.
• Configure SAP PP/QM.
• MRP, BOM, Routing, Work Centers, Production Orders.
• Inspection Plans, Quality Notifications, Quality Control.
• Ensuring integration with MM, SD, FI/CO and other modules.
• Drive testing (SIT/UAT), data migration, cutover, and go-live.
• Provide post-go-live support and continuous improvement.
• Engage stakeholders and lead workshops.
• Participating in presales.
• Thai speaking.
• Bachelor's degree in IT, Engineering, or related field.
• SAP PP/QM certification (preferred).
• Experience.
• 8+ years SAP experience with PP and QM focus in both Project Implementation and Application Management Services (AMS).
• Minimum 2-3 full-cycle SAP S/4 HANA implementation projects.
• Knowledge of S/4HANA RISE, Glow and Fiori.
• Exposure to global delivery and Application Management Services (AMS).
• LI-Thailand.
• Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.
• Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.
• Choose your future. Choose Atos.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Electrical Engineering, Cost Analysis, Negotiation, Assurance, Oracle

ประเภทงาน:

งานประจำ

• Create short-term (quarterly) and long-term (annual/3-year) capacity plans, including resource allocation, scaling strategies), turn Capacity plan to Capex plan and align with Finance on execution.
• Prepare and present capacity reports, insights into the management team to support data-driven decision-making.
• Weekly capacity dashboard review, capacity progress update, gap analysis and coordination with multiple teams.
• CM spending, Yield/Scrap and transformation cost on a weekly/monthly/quarterly basis tracking and analytical.
• Daily CM offline spending quotation reviewing, price/cost comparison, cost database build, purchase requisition submission.
• Makes plan and works with team to collect and drive cost reduction projects in a quarterly basis, including but not limited to Consumable/HPU/FA/test/service/scrap cost analysis and cost down actions.
• Work with Finance for monthly open PO updates, quarterly settlement and yearly spending forecast.
• Supporting the Manager in CM Transformation cost management, quarterly summary report.
• üBS/BA or equivalent.
• ü5+ years of experience or similar (Optical/electrical engineering technologies background preferred).
• üFamiliar with Oracle system, proficient in Microsoft Excel, PPT.
• üHighly motivated, works independently & proactively to avoid & resolve issues.
• üDriven with keen attention to detail and the ability to multi-task in a self-managed environment.
• üStrong negotiation, data analytical, interpersonal and relationship building skills.
• üStrong sense of urgency and commitment to get the job done.
• Job Type: Full-time.
• Located: Bangkok Chonburi.
• Why Cisco?.
• At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
• Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
• We are Cisco, and our power starts with you.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Negotiation, Procurement, Salesforce, Cloud Computing, Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

• Own the end-to-end sales cycle, from prospecting and qualification through proposal, negotiation and close, while building and maintaining a high-quality pipeline to achieve revenue goals.
• Orchestrate multi-faceted, highly complex deal cycles involving multiple stakeholders and buying personas across areas such as security, infrastructure, applications, cloud and IT operations.
• Build trusted relationships with C-suite executives, senior technology leaders and k ...
• Develop a deep understanding of customers' business models, strategic priorities, risks and opportunities to identify new land and expansion opportunities and drive long-term value realization.
• Develop and own strategic account plans and relationship maps, applying customer, competitor and market insights to identify opportunities for Splunk portfolio growth.
• Cultivate strong knowledge of the security, observability and cloud/SaaS landscape, identifying shifts in market dynamics and the competitive landscape to provide strategic recommendations to customers and internal stakeholders.
• Conduct business and technical evaluations to ensure proposed solutions align with customers' business objectives and demonstrate clear long-term value and ROI.
• Lead executive-level engagements and complex commercial negotiations, balancing pricing, service levels, contractual commitments and customer requirements to secure mutually beneficial agreements.
• Expertly navigate commercial, legal, procurement and technical requirements and risks throughout the sales process.
• Build and manage accurate sales forecasts, leveraging CRM data and business intelligence tools to set weekly, monthly and quarterly commitments and maintain strong pipeline and sales hygiene.
• Collaborate closely with Splunk portfolio sellers and cross-functional teams including Sales Engineering, RevOps, Finance, Legal and Procurement to drive successful customer outcomes and improve sales execution.
• Develop and leverage relationships with partners, distributors and the broader ecosystem to identify new opportunities, extend customer reach and accelerate deal progression.
• Maintain comprehensive knowledge of Splunk's products, services and solutions and ensure alignment with Splunk's GTM processes, tools and methodologies.
• Drive sustained Splunk portfolio and account growth, customer retention and incremental annual contract value (IACV).
• Who You Are.
• You have 8+ years of relevant enterprise technology sales experience with a Bachelor's degree, 6+ years with a Master's degree, or 3+ years with a PhD.
• You have a proven track record of success in enterprise software, SaaS or platform sales, ideally selling solutions that engage multiple technical and business buying personas.
• You have demonstrated experience building pipeline and creating new opportunities, as well as developing and expanding existing strategic accounts.
• You are experienced in managing complex, multi-stakeholder enterprise sales cycles from prospecting and qualification through negotiation and close.
• You have established credibility engaging C-suite executives and senior leaders across functions such as applications, infrastructure, cloud and/or cybersecurity.
• You bring strong sales discipline gained within a structured enterprise technology environment, including pipeline management, forecasting, account planning, regular business reviews and consistent CRM hygiene.
• You have experience using Salesforce (SFDC) or comparable CRM platforms to manage opportunities, pipeline and forecasts.
• You have experience selling through and collaborating with partners, distributors and channel ecosystems as part of an enterprise sales strategy.
• You possess strong commercial acumen and are comfortable navigating complex pricing, procurement, legal and contractual discussions.
• You have the ability to understand and articulate the business and technical value of complex technology solutions, including their long-term value and ROI in the customer's environment.
• You demonstrate strong knowledge of enterprise technology trends, with experience in cloud/SaaS, cybersecurity, observability, infrastructure or application platforms highly valued.
• You have experience developing trusted customer relationships within relevant industries such as Energy, Healthcare, Retail, Conglomerates and/or Public Sector.
• You demonstrate a consistent track record of performance, professional growth and self-development, with evidence of increasing responsibility, scope or achievement throughout your career.
• You are ambitious, proactive and comfortable operating in a highly accountable, performance-driven sales environment.
• Preferred.
• Experience selling cybersecurity, observability, cloud or other enterprise platform solutions.
• Established relationships with senior technology decision-makers within relevant strategic accounts or industry sectors.
• Experience working within a global enterprise technology organization and operating within rigorous forecasting, QBR and GTM processes.
• Why Cisco?.
• At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
• Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
• We are Cisco, and our power starts with you.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Software Development, Automation, Python

ประเภทงาน:

งานประจำ

• Design, build, and deploy automated test platforms for Cisco's global manufacturing partners.
• Develop robust test automation scripts using Python to streamline functional testing.
• Generate product-specific test plans and drive comprehensive test coverage based on product requirements.
• Analyze manufacturing yield issues and field escapes; perform root cause analysis and implement preventive measures to ensure test continuity.
• Manage stakeholders and partners (CM/ODM/OEM) to provide Design for Test (DFT) feedback and ensure alignment on technical requirements.
• Collaborate with engineering teams to gain in-depth system hardware knowledge for new product introductions.
• Minimum.
• Bachelor's degree in engineering or related field with 4+ years of related experience, or Master's degree with 2+ years, or PhD with 1+ year of related experience.
• Proven experience in software development and electrical design for automated test equipment.
• Strong proficiency in Python for test automation script development.
• Demonstrated ability to perform root cause analysis on manufacturing yield issues and field escapes.
• Experience in applying DFx (Design for Excellence) standards and providing DFT feedback.
• Preferred.
• Experience managing stakeholders in a global manufacturing environment (CM/ODM/OEM).
• 3+ years of test engineering experience with optical transceivers or optical networking modules (SFP, SFP+, SFP28, QSFP, QSFP28, QSFP-DD, OSFP, CFP, etc.).
• Hands-on experience testing to industry standards such as IEEE 802.3, ITU-T, OIF-CEI, MSA specifications (SFF-8636, CMIS), and Ethernet/Fibre Channel protocols.
• Experience with optical/RF test equipment including BERT (Bit Error Rate Testers), optical power meters, optical spectrum analyzers (OSA), sampling/real-time.
• Strong analytical skills with the ability to solve complex problems of diverse scope.
• Proven track record in leading projects and mentor junior team members.
• Excellent communication skills with the ability to influence cross-functional teams and senior leadership.
• Experience in hardware/software integration and system-level troubleshooting.
• Why Cisco?.
• At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
• Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
• We are Cisco, and our power starts with you.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Negotiation

ประเภทงาน:

งานประจำ

• Responsible for translating Sales Strategy into effective Sales Execution, driving Team Performance, and delivering Revenue, Total Payment Volume (TPV), and Merchant Acquisition to achieve the company's monthly, quarterly, and annual business targets.
• Area & Team Management.
• Sales Channel Management.
• Event & Booth Management.
• Sales Coaching & Development.
• Target & Performance Management.
• Lead and manage a team of field sales representatives within the assigned territory.
• Drive merchant acquisition and revenue growth by ensuring the team achieves monthly sales targets and KPIs.
• Support field sales representatives in resolving merchant inquiries and operational issues.
• Maintain high standards of sales execution and operational excellence.
• Monitor daily sales activities, pipeline, productivity, and performance.
• Bachelor's degree in any field.
• 2 - 5 years of experience in field sales, with experience managing an on-ground sales team or a proven track record as a top-performing sales representative.
• Self-motivated, target-driven, and results-oriented.
• Excellent negotiation and relationship-building skills.
• At 2C2P, interested candidates are invited to submit a comprehensive resume with current and expected salary via this job advertisement. Please note that only shortlisted candidates will be contacted.
• Please consult our Candidate Privacy Notice to learn more about how we collect, use, transfer, and disclose candidates' information: https://2c2p.com/candidate-privacy-notice.
• By submitting your resume and information, you acknowledge and consent to the processing of your personal data in accordance with our Candidate Privacy Notice, including receiving communications from 2C2P via email or other electronic messaging.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Financial Analysis, Cost Analysis, Accounting, Leadership Skill, Budgeting

ประเภทงาน:

งานประจำ

• Responsible for the day-to-day financial activities of the organization; control its financial resources and ensure that all financial transactions, systems and procedures comply with regulations, accounting principles, and standards. Activities may include: financial analysis and reporting; inventory and costs control; and budgeting and forecasting. Analyze the organization's revenues, liabilities, credit conditions, and other financial indicators to forecast it's short, medium, and long-term cash flow position; evaluate and recommend investments and other financial instruments to ...
• Manages experienced professionals who exercise latitude and independence in assignments. Sets goals and objectives for team members for achievement of operational results. Problems faced may be difficult to moderately complex. Influences others outside of own job area regarding policies, practices and procedures.
• Manages a staff of professional and support associates. Makes day-to-day decisions for group/department. Adapts departmental plans and priorities to address resource and operational challenges. Assignments are defined in terms of activities and objectives.
• Objectives for assigned area defined by upper management. Some latitude to make decisions to achieve defined goal.
• Will generally have assumed at least the Senior Professional level of experience before becoming a manager. Regularly applies expertise in day-to-day activities. May fill the role of a staff member in complex situations. Requires a four year college degree (or additional relevant experience in a related field). Minimum 5 years functional experience including a minimum of 4 years of position specific experience and 2 years of supervisory experience or 4 years of leadership experience.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Production planning, Procurement, Accounting, Automation, English

ประเภทงาน:

งานประจำ

• Production planning & job dispatch.
• Plan daily production capacity and scheduling across digital, large format (HP Latex), and DTF streams, including multi-press readiness.
• Decide job routing in-house vs. outsource based on cost and lead time per job.
• Dispatch all jobs to the Gogoprint factory and external printing partners daily before the 4:00 PM cutoff, across offset, digital, large format, DTF, and promotional product categories.
• Issue prioritized daily job sheets to the production team (offset before 8:00 AM, digital before 8:30 AM) covering cutting, folding, lamination, kiss-cutting, die-cutting, and bookbinding.
• Coordinate directly with printing partners to resolve issues arising during production.
• Procurement & replenishment.
• Purchase all production materials and consumables: paper and sticker sheets for the digital presses, Ricoh toner, HP Latex inks and printheads, DTF inks and fabric rolls, large-format substrates and lamination rolls, corrugated boxes, and miscellaneous supplies.
• Place internal factory orders for customer packaging (business card boxes, shipping cartons).
• Keep replenishment cycles ahead of production needs so that no press or post-press station stops for lack of materials.
• Inventory control.
• Run the monthly stock reconciliation and report results to the Accounting team.
• Oversee stock-level monitoring routines performed by machine operators and maintain accurate inbound records for paper, substrates, and consumables.
• Supplier coordination & continuous improvement.
• Act as the day-to-day interface with our printing partner network and contribute to quarterly supplier performance reviews (OTIF, quality, price).
• Serve as backup for factory HSE routines, production complaint handling, and new product industrialization projects.
• Cover planning and procurement duties of teammates during leave periods, and propose improvements to job sequencing, automation, and replenishment processes.
• Must Have.
• 4+ years of experience in supply chain, production planning, or procurement.
• Can communicate with both Thai and English (supplier communication, systems, and internal documentation are in English).
• Strong command of Excel / Google Sheets; comfortable working in ERP, back-office, and e-commerce order management tools.
• Nice to Have.
• Knowledge of offset, digital, or large-format printing processes.
• Experience negotiating with material suppliers or print subcontractors.
• What Success Looks Like.
• Daily dispatch cutoffs consistently met across all product streams.
• Zero production stoppages caused by material stockouts.
• Accurate monthly inventory reconciliation with no unexplained variances.
• Routing decisions that protect gross margin without compromising delivery promises.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Business Development, Leadership Skill, Appsflyer, Japanese, Mandarin

ประเภทงาน:

งานประจำ

• Map and manage key stakeholders across partner organizations, navigating towards shared goals.
• Develop and execute partnership strategies with our top partners.
• Manage multiple partner relationships with strong planning and prioritization discipline.
• Represent AppsFlyer at industry events and lead GTM initiatives including co-marketing, product adoption and thought leadership.
• Identify and actualize collaboration opportunities including joint marketing campaigns, shared research, go-to-market programs.
• Ensure strong internal alignment and communication to ensure regional buy-in for executing partnership initiatives.
• Proven ability to build and maintain strong relationships across all stakeholder levels - from operational to leadership - within partner organizations across SEAPAC & GCR markets.
• Multilingual communication: must operate fluently in both English and Chinese (Mandarin) - written and spoken - across partner meetings, executive business reviews and external-facing content.
• Eloquent presentation skill; must be well versed in presenting both business and technical topics to partner stakeholders and in public forums.
• Business Acumen: Strategic thinker who understand the APAC competitive landscape and can navigate independently.
• Problem-Solving: Proactively identify and resolve partnership friction before it escalates.
• Bachelor's degree in Business, Marketing, Technology, or a related field (or equivalent experience).
• Fluent in Chinese (Mandarin) & English.
• 5+ years in Partner Management, Strategic Alliances, or Business Development within the tech industry.
• Proven experience managing strategic partnerships across APAC markets, with a strong understanding of the region's diverse business landscapes, culture, and stakeholder dynamics.
• Full professional fluency in English and Mandarin Chinese (written and spoken) is a strict requirement for this role.
• Product knowledge of mobile advertising and MMPs is a strong advantage.
• Experience working with global partners, and internal global and cross-regional teams.
• Referred by AppsFlyer employee.
• Product knowledge of mobile advertising or MMP.
• Additional Asian fluency (Japanese, Korean, Bahasa, etc).
• Position Number: 2,832.
• You'll play a pivotal role in shaping the strategic direction of AppsFlyer's partner ecosystem across one of the world's most dynamic regions. Your work will directly influence product adoption, market expansion, and long-term growth - operating at the intersection of innovation, partnership, and business strategy.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Leadership Skill, Appsflyer, Vietnamese, English

ประเภทงาน:

งานประจำ

• Manage the post-sales relationship for a portfolio of customers across Thailand and the SEA regions.
• Lead onboarding, training, and enablement sessions to set customers up for long-term success.
• Conduct regular check-ins, usage reviews, and strategic syncs to ensure engagement and satisfaction.
• Run Executive Business Reviews (EBRs) with key stakeholders to showcase impact and align on goals.
• Analyze customer data to surface insights, troubleshoot challenges, and recommend optimizations.
• Capture feedback and work closely with Product, R&D, and Support teams to drive improvements.
• Actively support renewal conversations and identify opportunities for feature adoption or account expansion.
• Collaborate with internal teams, including Sales, Product, and Support teams, to drive results.
• 3-6 years of experience in Customer Success, Account Management, or a client-facing SaaS role.
• Strong relationship-building skills with experience handling multiple accounts.
• Clear and confident communicator across both technical and business audiences.
• Analytical thinker, comfortable working with data and turning insights into action.
• Proactive and solutions-driven with high personal ownership.
• Comfortable working in a fast-paced, multicultural, and evolving environment.
• Professional fluency in English; proficiency in either Vietnamese or Chinese language is mandatory.
• Exposure to mobile marketing, martech, or analytics platforms.
• Understanding of SDKs, APIs, or mobile attribution tools.
• Experience working with product or technical teams.
• Familiarity with AI-powered tools and workflows that enhance productivity and decision-making.
• You'll join a team that values curiosity, growth, and meaningful impact.
• Our Bangkok office blends local autonomy with global collaboration.
• You'll work with innovative customers and an experienced regional team.
• Our leadership invests in people, and your growth path is actively supported.
• Why Join Us?.
• At AppsFlyer, you'll join a team that's globally connected, values curiosity, and believes in making an impact beyond titles.
• As a Customer Success Manager, you'll work alongside some of the best minds in MarTech, gain exposure to industry-leading clients, and play a.
• key role.
• in shaping digital transformation journeys across Vietnam's most innovative businesses.
• AppsFlyer fosters a culture where learning, innovation, and personal development are actively supported. Your contributions during this time will be both visible and meaningful not just to our internal teams, but to the customers whose success you'll help drive.
• We are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive environment. We encourage all qualified candidates to apply even if you don't meet every requirement listed.

ทักษะ:

Automation, Python, Cloud Computing, Bash, English

ประเภทงาน:

งานประจำ

• Execute mobile device testing and certification, ensuring devices meet Trustonic's quality and operational standards.
• Create, configure and maintain customer accounts and OEM tenant setups.
• Complete provisioning activities and lifecycle updates for new and existing customers.
• Process short, low-complexity customer service requests within agreed SLAs.
• Follow operational checklists and runbooks carefully to ensure accuracy and minimise rework.
• Identify and flag issues, deviations or bottlenecks that could impact operational performance.
• Automation & continuous improvement.
• Become an early adopter and tester of new automated workflows, scripts and GenAI tools.
• Help test solutions designed to reduce manual effort, such as ticket triage and automated summaries.
• Provide feedback to Technical Operations and Process Optimisation teams to help improve new tools and processes.
• Stay curious and continue developing your technical skills as Trustonic's products and technology evolve.
• Documentation & knowledge sharing.
• Maintain and update operational documentation and Standard Operating Procedures.
• Contribute to Knowledge Centred Support (KCS) practices by capturing and sharing useful knowledge.
• Help ensure documentation remains accurate, practical and easy for others to follow.
• Work with tools such as Zendesk and JIRA to manage operational requests.
• Customer service & collaboration.
• Complete customer requests accurately and within agreed SLAs.
• Communicate clearly and professionally with customers and internal teams.
• Provide timely updates where required and ensure tasks are followed through to completion.
• Work collaboratively with Technical Operations, Technical Support and other teams to resolve issues and improve the customer experience.
• Be flexible when required, including occasional extended or weekend working.
• Who you are.
• You're a technically curious, detail-oriented and reliable problem solver who enjoys learning and getting things right.
• You understand that operational work may look straightforward, but accuracy and attention to detail are critical when you're working with customer accounts, devices and production environments.
• You're comfortable following processes and technical instructions, but you're also someone who will speak up when something doesn't look right or when you see an opportunity to improve how things are done.
• You're excited by technology and keen to develop your skills, particularly around automation, AI and mobile technologies.
• What makes you, you.
• Experience.
• Experience in technical support, NOC, technical operations, device testing, provisioning or a similar environment.
• Experience working in a high-volume, fast-paced and SLA-driven environment.
• Experience using ticketing or service management tools such as Zendesk or JIRA.
• Recent graduates or junior engineers with strong technical fundamentals and a willingness to learn are encouraged to apply.
• Knowledge & Skills.
• Basic understanding of SaaS or cloud-based platforms.
• Ability to follow technical instructions, runbooks and operational processes accurately.
• Strong attention to detail and a disciplined approach to documentation.
• Basic understanding of APIs.
• Basic scripting knowledge in Bash and/or Python would be beneficial.
• Understanding of mobile technologies and mobile device testing would be advantageous.
• Familiarity with KCS or other documentation methodologies would be a plus.
• Strong communication skills and a customer-focused approach.
• Fluent English, both written and spoken.
• Technician or Technologist certification.
• Bachelor's Degree or equivalent experience.
• What we can provide you in return for your investment.
• Competitive compensation.
• A base salary that reflects your expertise and impact.
• Bonus scheme to share in our success.
• Financial security & wellbeing.
• Private medical insurance for you from day one.
• Flexibility & work-life balance.
• Remote working arrangements to support your lifestyle.
• An open holiday policy with no upper limit take the time you need, when you need it.
• Support for volunteering and causes that matter to you.
• Growth & development.
• Opportunities for professional development and career progression.
• Exposure and interaction with global teams.
• Inclusive, supportive culture.
• A commitment to diversity, equity, and inclusion.
• A collaborative environment where your voice is valued and your wellbeing is prioritised.
• Impact & purpose.
• The chance to work on technology that drives global economic inclusion and makes a real difference in people's lives.
• LI-Remote.
• Trustonic is an equal opportunity employer. We do not discriminate on any grounds. We empower, engage, enable and value differences between people, including; different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge.

ทักษะ:

Project Management, Problem Solving, Leadership Skill, Cloud Computing, English

ประเภทงาน:

งานประจำ

• Act as the technical champion and trusted advisor for your assigned customers.
• Build strong relationships with key customer stakeholders and understand their technology strategies, priorities and business objectives.
• Develop a strong understanding of the Telecoms Platform, including common use cases and best practices, to guide customers effectively.
• Lead technical discussions around incidents, risks, trade-offs and solution decisions.
• Provide technical advice and guidance on implementation, deployment and operation of Trustonic solutions.
• Help customers maximise adoption, satisfaction and value from Trustonic technology.
• Technical support & problem solving.
• Take ownership of complex customer issues, ensuring they are properly investigated, prioritised and resolved.
• Validate reported problems and understand their business impact.
• Coordinate the right internal teams to resolve technical challenges effectively.
• Keep customers informed with clear and proactive communication throughout the resolution process.
• Lead Root Cause Analysis reviews and retrospective sessions where appropriate.
• Develop an understanding of technology spanning mobile handsets, OEM integrations, secure firmware and customer systems.
• Customer adoption, growth & product alignment.
• Understand customer requirements and technology roadmaps, identifying gaps, risks and opportunities.
• Support customer onboarding and implementation alongside the Solutions Delivery team.
• Maintain visibility of customer OEM roadmaps, integration plans and testing activities.
• Identify competitive risks and share relevant insights with Sales and Product teams.
• Support customers in upgrading their implementations to take advantage of new functionality.
• Communicate new Trustonic features and capabilities, helping customers understand their value.
• Share customer successes, challenges and feedback across Trustonic to help shape our products and services.
• Account performance & customer outcomes.
• Work with Commercial and Partnership teams to conduct regular customer reviews.
• Monitor customer satisfaction, KPIs and adoption to ensure customers are achieving their objectives.
• Support the development of measurable customer and device growth plans.
• Ensure service configurations are maintained to a high standard, including security best practices.
• Capture customer feedback and ensure it reaches the right internal teams.
• Create and manage Corrective Action Plans where required, working with stakeholders to drive issues through to resolution.
• Who you are.
• A customer-focused technical expert who enjoys solving complex problems and building trusted relationships.
• You're comfortable working directly with customers, understanding their challenges and translating technical requirements into practical solutions. You can have detailed technical conversations with engineers and technical teams, while also explaining complex topics clearly to a wider business audience.
• You're proactive, curious and tenacious. You enjoy taking ownership, finding solutions and working collaboratively across teams to deliver great customer outcomes.
• You thrive in a dynamic international environment where technology and customer requirements are constantly evolving.
• What makes you, you.
• Experience.
• Experience working in Technical Account Management, Customer Success Engineering, Solutions Engineering, Technical Consulting or a similar customer-facing technical role.
• Proven experience managing technical relationships with strategic customers.
• Experience working within the smartphone, mobile, telecoms or SaaS ecosystem.
• Strong experience working with secure systems and technologies.
• Strong API integration experience.
• Experience working with complex customer implementations and technical environments.
• Experience with OEM integration, software update management and device security.
• Experience within device manufacturing operations would be beneficial.
• Experience with device locking technologies would be highly desirable.
• Knowledge & Skills.
• Strong understanding of SaaS platforms and technical solution delivery.
• Proficiency in API integrations, webhooks and cloud-based platform architectures.
• Ability to create end-to-end designs across multiple technologies and domains.
• Strong customer relationship and stakeholder management skills.
• Ability to communicate complex technical concepts clearly to technical and non-technical audiences.
• Strong problem-solving skills with a creative and pragmatic approach.
• Ability to manage multiple priorities and work effectively with international customers and distributed teams.
• Fluent English, both written and spoken.
• It would be great if you also have.
• Experience with first-party locking solutions such as Samsung Knox Guard, Google DLC or Transsion Paytrigger.
• Knowledge of AI and Agentic AI.
• Experience using Aha! for requirements gathering and sharing.
• Experience with Wrike or similar project management tools.
• Familiarity with JIRA or Zendesk.
• Experience in the telecoms industry or wider smartphone ecosystem.
• Undergraduate degree or equivalent level of skill, experience and knowledge in Computer Science and Information & Technology.
• What we can provide you in return for your investment.
• Competitive compensation.
• A base salary that reflects your expertise and impact.
• Bonus scheme to share in our success.
• Financial security & wellbeing.
• Private medical insurance for you from day one.
• Flexibility & work-life balance.
• Remote working arrangements to support your lifestyle.
• An open holiday policy with no upper limit take the time you need, when you need it.
• Support for volunteering and causes that matter to you.
• Growth & development.
• Opportunities for professional development and career progression.
• Exposure and interaction with global teams.
• Inclusive, supportive culture.
• A commitment to diversity, equity, and inclusion.
• A collaborative environment where your voice is valued and your wellbeing is prioritised.
• Impact & purpose.
• The chance to work on technology that drives global economic inclusion and makes a real difference in people's lives.
• LI-Remote.
• Trustonic is an equal opportunity employer. We do not discriminate on any grounds. We empower, engage, enable and value differences between people, including; different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge.

ทักษะ:

Architecture, Cloud Computing, English

ประเภทงาน:

งานประจำ

• Partner with Sales teams throughout the sales cycle, providing technical expertise and guidance.
• Lead technical discovery sessions to understand customer requirements, use cases and business objectives.
• Deliver tailored product demonstrations and technical presentations.
• Design end-to-end solutions across multiple technologies and domains.
• Develop technical proposals covering solution architecture, integrations, implementation requirements and risks.
• Support technical qualification and identify potential risks early in the sales process.
• Help position Trustonic solutions against competitors and alternative technologies.
• Customer & stakeholder engagement.
• Build trusted technical relationships with customers, partners and vendors across the APAC region.
• Translate complex technical concepts into clear, compelling conversations for both technical and non-technical audiences.
• Provide technical guidance and support throughout the sales process, including objection handling and technical Q&A.
• Influence and align stakeholders across Sales, Product, Engineering and Delivery.
• Support customer meetings, industry conferences, technical forums and events.
• Delivery & customer success.
• Work with Product and Professional Services to scope delivery requirements and Proof of Concept opportunities.
• Ensure technical requirements, solution designs and risks are clearly handed over to Delivery teams.
• Support customers through the transition from sales into implementation.
• Provide technical guidance throughout the customer lifecycle and help resolve complex customer challenges.
• Help reduce time-to-revenue by ensuring opportunities are well qualified and technically ready for delivery.
• Innovation & continuous improvement.
• Identify tools and processes that improve customer engagement and internal efficiency.
• Explore opportunities to use AI and emerging technologies to improve technical pre-sales activities.
• Share customer insights and requirements with Product and other internal teams.
• Contribute to improving our pre-sales processes, documentation and ways of working.
• Who you are.
• You're a technically curious and commercially minded Sales Engineer who enjoys solving complex problems and helping customers understand how technology can address their business needs.
• You're confident engaging with technical teams and senior stakeholders, and can turn complex requirements into clear, practical solutions. You're also comfortable working in a fast-paced, international environment where priorities can change and collaboration is essential.
• You're proactive, organised and tenacious, with a genuine interest in technology and emerging trends.
• What makes you, you.
• Experience.
• Experience in Sales Engineering, Pre-Sales, Solutions Engineering, Technical Consulting or a similar customer-facing technical role.
• Experience working within the smartphone, mobile, telecoms or SaaS ecosystem.
• Experience with enterprise customers and complex technical relationships.
• Strong experience in solution design and technical consulting.
• Experience working with secure systems and technologies.
• Strong knowledge of APIs, webhooks and cloud-based architectures.
• Experience working in a SaaS environment.
• Experience with device manufacturers or the device manufacturing ecosystem would be beneficial.
• Experience with device locking technologies would be highly desirable.
• Knowledge & Skills.
• Strong technical discovery, solution design and consultative selling skills.
• Ability to create end-to-end solutions spanning multiple technologies.
• Excellent presentation and product demonstration skills.
• Strong communication and stakeholder management skills, with the ability to simplify complex topics.
• Strong problem-solving skills and a practical, creative approach.
• Ability to influence and drive progress across teams without direct authority.
• Highly organised, proactive and able to manage multiple priorities.
• Comfortable working with international customers, partners and colleagues.
• Fluent English, both written and spoken.
• It would be great if you also have.
• Experience with first-party locking solutions such as Samsung Knox Guard, Google DLC or Transsion Paytrigger.
• Experience using AI to develop tools or improve technical workflows.
• Familiarity with Zendesk, Aha!, Confluence or Notion.
• Knowledge of the telecoms industry or device manufacturing operations.
• Undergraduate degree or equivalent level of skill, experience and knowledge in Computer Science and Information & Technology.
• What we can provide you in return for your investment.
• Competitive compensation.
• A base salary that reflects your expertise and impact.
• Bonus scheme to share in our success.
• Financial security & wellbeing.
• Private medical insurance for you from day one.
• Flexibility & work-life balance.
• Remote working arrangements to support your lifestyle.
• An open holiday policy with no upper limit take the time you need, when you need it.
• Support for volunteering and causes that matter to you.
• Growth & development.
• Opportunities for professional development and career progression.
• Exposure and interaction with global teams.
• Inclusive, supportive culture.
• A commitment to diversity, equity, and inclusion.
• A collaborative environment where your voice is valued and your wellbeing is prioritised.
• Impact & purpose.
• The chance to work on technology that drives global economic inclusion and makes a real difference in people's lives.
• LI-Remote.
• Trustonic is an equal opportunity employer. We do not discriminate on any grounds. We empower, engage, enable and value differences between people, including; different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge.

ทักษะ:

Architecture, Postgre SQL, Automation, Javascript, Teaching

ประเภทงาน:

งานประจำ

• Work on a real product used daily by real customers around the world.
• Own features end-to-end with AI agents (hi, Claude Code ) schema, APIs, UI, tests, the whole nest .
• Help shape how we build with AI, not just "take tickets".
• Turn the agent's recurring oopsies into reusable tooling, so the same mistake never bites us twice.
• Join a small, friendly, slightly weird team where your ideas actually matter.
• Why Simplesat is interesting (for engineers).
• Build where it matters the core product powering surveys, responses, analytics, and dashboards customers rely on every day.
• Grow through real scale real-time surveys for millions of responses, with instant syncing, reliable global delivery, and dashboards that stay fast and clear.
• Learn from complexity 75+ integrations, each one teaching you something about data flow, failure modes, and resilience.
• Play on the AI frontier we're actively reshaping how we build with AI, and you'll have outsized influence on what "good" looks like here.
• Build for the future clean, scalable architecture so we keep shipping quickly without painting ourselves into a corner.
• What you'll be doing.
• Designing & building features end-to-end across our stack, directing AI agents to produce a PR you'd happily merge.
• Making AI output trustworthy with unit + E2E automation and self-validating loops, so the team approves with confidence instead of squinting at every line.
• Refactoring toward simplicity retiring dead code, collapsing duplicate patterns, keeping things legible for both humans and AI.
• Making sharp technical calls on architecture, performance, and trade-offs, and knowing which doors only open one way.
• Sharing knowledge and raising the bar with your teammates.
• What we value in engineers.
• Judgment over keystrokes knowing what's right to ship, not just how to make it run.
• Calibrated trust in AI you use it hard, and you know exactly where not to.
• Ownership over the tasks and projects you commit to.
• Autonomy with accountability you don't need hand-holding, but you keep the team in the loop.
• Curiosity and continuous learning, with a bit of healthy weirdness.
• Our current toy box.
• AI-assisted tooling (Claude Code).
• React.
• Python.
• Django Web APIs.
• PostgreSQL.
• Redis.
• AWS.
• OAuth.
• Webhooks.
• GitHub.
• Notion.
• Slack.
• Figma.
• This is not a strict checklist. Curiosity and learning speed matter more than ticking every box.
• A bit about you.
• Based in Bangkok and comfortable in English (spoken + written).
• 5+ years building and shipping web applications, strong JavaScript and modern web fundamentals.
• AI is already how you build you've shipped real production work this way, not just experimented.
• You validate by testing, not by trusting unit and frontend E2E automation are part of how you deliver.
• A real refactoring track record, reducing complexity in a live, messy codebase.
• Comfortable building and consuming REST APIs, and you've written optimized SQL and handled concurrent writes in higher-traffic systems.
• You can collaborate with product and design and explain your trade-offs without drama.
• Experience designing reusable AI context, skills, or guardrails for a team is a lovely bonus.
• 13th-month bonus.
• Yearly tuition allowance to keep learning.
• Flex day system.
• Yearly offsite outing outside Bangkok.
• Flexible remote work (with hybrid / in-office collaboration).
• A down-to-earth team, real product ownership, and no corporate nonsense.
• Compensation.
• Competitive and negotiable, based on your experience and the impact you can bring.
• How to apply.
• Apply via this link: https://simplesat.notion.site/Senior-Software-Engineer-Full-stack-AI-Native-e7409f6d1b854f71b8fe28d09b619e7b.
• And tell us one quick story: a time an AI agent failed you on real work what broke, and what you changed so it never happened again. That tells us more than any CV ever could.
• If you're reading this and thinking, "This sounds like my kind of weird," we'd really love to hear from you.

ทักษะ:

Project Management, Automation, Leadership Skill, Python, English

ประเภทงาน:

งานประจำ

• Lead, coach and mentor the Technical Operations Engineer team, creating a culture of accountability, learning and continuous improvement.
• Manage daily workloads, prioritisation and resource allocation to ensure service requests are completed efficiently.
• Monitor SLAs, KPIs and operational performance, identifying issues and taking action to improve results.
• Act as the primary point of contact for operational escalations, coordinating with Technical Support where more complex troubleshooting is required.
• Provide clear reporting and insights to senior management on operational performance, key issues and improvement opportunities.
• Ensure the team consistently follows agreed processes, SOPs and operational standards.
• Device testing, certification & provisioning.
• Oversee device testing and certification workflows, ensuring work is completed accurately and on time.
• Ensure operational checklists and SOPs for provisioning, configuration, account creation and maintenance are accurate and consistently followed.
• Support testing of new product releases and help ensure the team remains up to date with Trustonic products and technologies.
• Understand how operational activities impact the wider customer and production lifecycle.
• Maintain a high level of attention to detail, recognising the importance of accuracy across device testing and customer operations.
• Process improvement & automation.
• Work with Technical Support and Process Optimisation teams to identify opportunities to improve operational efficiency.
• Help introduce scalable, digital-first processes and automation to reduce manual effort.
• Explore and adopt GenAI tools that can improve operational workflows and team productivity.
• Continuously review processes and identify opportunities to improve quality, efficiency and customer outcomes.
• Maintain up-to-date operational documentation and ensure consistent adoption across the team.
• Customer support & knowledge management.
• Ensure customer service requests are handled efficiently, accurately and within agreed SLAs.
• Provide timely updates and manage customer expectations throughout the resolution process.
• Communicate technical information clearly to customers and internal stakeholders.
• Create, maintain and improve knowledge articles and customer-facing documentation across Confluence, Zendesk and other knowledge platforms.
• Use Knowledge Centred Support (KCS) principles to capture and share knowledge generated through operational activities.
• Support effective handovers between Technical Operations and Technical Support teams.
• Who you are.
• A technically capable and operationally focused leader who enjoys making things work better.
• You're comfortable managing a busy operational environment, balancing competing priorities and making sure work gets completed accurately and on time. You know how important attention to detail is when operational activities can directly impact customers and production.
• You're also a people leader who enjoys coaching and developing others. You lead by example, take ownership when things go wrong and look for ways to improve rather than simply accepting the status quo.
• You're curious about technology and enjoy finding smarter, more scalable ways of working - including through automation and AI.
• What makes you, you.
• Experience.
• Experience in technical operations, provisioning, technical support or a similar operational environment.
• Experience leading, mentoring or managing a technical operations or support team.
• Experience managing SLAs, KPIs and operational performance.
• Experience working with high-volume service requests or ticket queues.
• Experience working within a SaaS or technology environment.
• Experience with device testing, certification, provisioning or customer lifecycle processes would be highly beneficial.
• Experience working with mobile technologies or mobile devices would be advantageous.
• Knowledge & Skills.
• Strong technical understanding of SaaS operational environments and customer lifecycle processes.
• Experience with SQL databases, APIs, Git, Linux, SSH keys and certificates.
• Basic scripting knowledge using Bash and/or Python.
• Experience using ticketing, project management and documentation tools such as JIRA, Zendesk and Confluence.
• Strong understanding of operational processes, documentation and knowledge management.
• Excellent communication skills, with the ability to explain technical issues clearly to different audiences.
• Strong problem-solving and organisational skills.
• Ability to prioritise effectively and manage competing workloads.
• Strong coaching, mentoring and team leadership skills.
• Fluent English, both written and spoken.
• It would be great if you also have.
• Experience with mobile device testing and certification.
• Experience with device provisioning or configuration.
• Knowledge of Knowledge Centred Support (KCS) methodologies.
• Experience introducing automation or digital-first operational processes.
• Experience using AI or GenAI tools to improve operational efficiency.
• Experience working within a global, distributed technology organisation.
• Bachelor's Degree or equivalent experience.
• What we can provide you in return for your investment.
• Competitive compensation.
• A base salary that reflects your expertise and impact.
• Bonus scheme to share in our success.
• Financial security & wellbeing.
• Private medical insurance for you from day one.
• Flexibility & work-life balance.
• Remote working arrangements to support your lifestyle.
• An open holiday policy with no upper limit take the time you need, when you need it.
• Support for volunteering and causes that matter to you.
• Growth & development.
• Opportunities for professional development and career progression.
• Exposure and interaction with global teams.
• Inclusive, supportive culture.
• A commitment to diversity, equity, and inclusion.
• A collaborative environment where your voice is valued and your wellbeing is prioritised.
• Impact & purpose.
• The chance to work on technology that drives global economic inclusion and makes a real difference in people's lives.
• LI-Remote.
• Trustonic is an equal opportunity employer. We do not discriminate on any grounds. We empower, engage, enable and value differences between people, including; different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Database Administration, System Administration, Windows Server, Postgre SQL, Automation

ประเภทงาน:

งานประจำ

• Provide Level 2/3 technical support for incidents related to infrastructure, databases, and system operations.
• Perform database administration (DBA) tasks such as backup/restore, performance tuning, patching, and monitoring.
• Support system administration including OS configuration (Windows/Linux), server patching, and user access management.
• Collaborate with Development and SRE teams to troubleshoot and resolve production issues.
• Document operational procedures and create runbooks for recurring support tasks.
• Participate in on-call rotation for critical production support.
• Ensure compliance with IT security and audit requirements.
• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or related field.
• 1-3 years of experience in System Administration, Database Administration, or Infrastructure Support.
• Databases: Oracle, MS SQL Server, PostgreSQL, MySQL (backup, tuning, monitoring).
• Operating Systems: Windows Server, Linux (CentOS/RedHat).
• Monitoring Tools: Datadog, Dynatrace, or equivalent.
• Cloud Platforms (AWS, Azure, GCP) - basic knowledge is a plus.
• Strong analytical and troubleshooting skills in production environments.
• Understanding of ITIL/Incident Management process.
• Nice-to-Have Skills.
• Experience with shell scripting or Python for automation.
• Familiarity with Kubernetes, Docker, or CI/CD pipelines.
• Knowledge of high availability, clustering, and replication for databases.
• IT certifications (AWS, Microsoft, Oracle, RedHat, ITIL) will be an advantage.
• What We Offer.
• Opportunity to support large-scale enterprise and retail systems.
• Career path towards System Engineer, SRE, or Cloud Engineer roles.
• Training and certification support in Cloud, DevOps, and Database technologies.
• Competitive salary, benefits, and professional growth.
• Be part of the Top Retail Tech Company in Southeast Asia.

ทักษะ:

Problem Solving, Architecture, Leadership Skill, Cloud Computing, English

ประเภทงาน:

งานประจำ

• Lead, coach and develop a regional team of Technical Account Managers.
• Set and track individual and team objectives aligned to customer success and business goals.
• Conduct regular 1:1s and performance reviews, providing structured feedback and development opportunities.
• Build a high-performance culture focused on customer outcomes and continuous improvement.
• Develop scalable TAM operating models, playbooks and best practices across technical support and account growth.
• Identify and remove operational bottlenecks to improve team efficiency and responsiveness.
• Monitor team health, customer risks, adoption and performance metrics, providing regular reporting to leadership.
• Work closely with Pre-Sales and Delivery teams to share customer insights and identify expansion opportunities.
• Strategic customer partnership.
• Act as a senior technical advisor and customer champion across Trustonic solutions.
• Build trusted relationships with senior stakeholders within strategic accounts.
• Develop a deep understanding of customer technology strategies, priorities and roadmaps.
• Guide customers on best practices for implementing, deploying and operating Trustonic solutions.
• Lead technical discussions around incidents, risks, trade-offs and solution decisions.
• Understand customer OEM roadmaps and identify risks around integration, onboarding and testing.
• Support customers in increasing adoption, retention and growth.
• Technical support & problem solving.
• Act as an escalation point for complex technical challenges and customer concerns.
• Take ownership of reported problems, understanding their business impact and coordinating the right internal teams to resolve them.
• Maintain clear and proactive communication with customers throughout the resolution process.
• Lead Root Cause Analysis reviews and retrospective sessions where appropriate.
• Provide expert guidance across technology spanning mobile handsets, OEM integration, secure firmware and customer systems.
• Help customers optimise their implementations and adopt new functionality.
• Customer growth & product alignment.
• Translate customer requirements and roadmap strategies into opportunities for Trustonic.
• Identify gaps, risks and opportunities within our technology propositions.
• Support Solution Delivery teams with customer onboarding and implementation.
• Identify competitive risks and share insights with Sales and Product teams.
• Communicate new Trustonic features and functionality, helping customers understand their value.
• Capture customer successes, challenges and feedback and use these insights to influence Product roadmap decisions.
• Support measurable customer and device growth plans.
• Who you are.
• A strategic, technically strong and customer-focused leader who enjoys developing people as much as solving complex customer challenges.
• You're equally comfortable coaching a TAM, discussing technical architecture with engineers, working through a difficult customer escalation or influencing senior stakeholders.
• You bring structure to complex situations and have a natural ability to build trusted relationships. You're commercially aware and understand that great technical account management isn't just about resolving problems it's about helping customers adopt, grow and get genuine value from the technology.
• You're proactive, curious and tenacious, with the ability to operate effectively in a fast-moving international environment.
• What makes you, you.
• Experience.
• Proven experience leading and developing a Technical Account Management or similar technical customer-facing team.
• Strong track record of managing strategic customer relationships and technical account strategies.
• Experience working within the smartphone, mobile, telecoms or SaaS ecosystem.
• Extensive experience working with secure systems and technologies, ideally including device locking.
• Strong API integration experience.
• Experience with OEM integration, software update management and device security.
• Experience working within device manufacturing operations would be beneficial.
• Experience working with customers across APAC markets, particularly India, Pakistan, Malaysia, Philippines or Indonesia, would be highly desirable.
• Knowledge & Skills.
• Strong understanding of SaaS platforms, technical solution delivery and customer lifecycle management.
• Proficiency in API integrations, webhooks and cloud-based platform architectures.
• Ability to create and understand end-to-end designs spanning multiple technologies and domains.
• Excellent customer relationship, communication and stakeholder management skills.
• Ability to explain complex technical concepts clearly to both technical and non-technical audiences.
• Strong problem-solving skills with a creative, organised and pragmatic approach.
• Ability to influence and drive progress across teams without direct authority.
• Strong coaching and people leadership skills.
• Comfortable working with international customers and distributed teams.
• Fluent English, both written and spoken.
• It would be great if you also have.
• Experience with first-party locking solutions such as Samsung Knox Guard, Google DLC or Transsion Paytrigger.
• Knowledge of AI and Agentic AI and how emerging technologies could improve customer engagement or team effectiveness.
• Experience with Aha!, Wrike or similar tools.
• Familiarity with JIRA or Zendesk.
• Experience within the telecoms industry or wider smartphone ecosystem.
• Undergraduate degree or equivalent level of skill, experience and knowledge in Computer Science and Information & Technology.
• What we can provide you in return for your investment.
• Competitive compensation.
• A base salary that reflects your expertise and impact.
• Bonus scheme to share in our success.
• Financial security & wellbeing.
• Private medical insurance for you from day one.
• Flexibility & work-life balance.
• Remote working arrangements to support your lifestyle.
• An open holiday policy with no upper limit take the time you need, when you need it.
• Support for volunteering and causes that matter to you.
• Growth & development.
• Opportunities for professional development and career progression.
• Exposure and interaction with global teams.
• Inclusive, supportive culture.
• A commitment to diversity, equity, and inclusion.
• A collaborative environment where your voice is valued and your wellbeing is prioritised.
• Impact & purpose.
• The chance to work on technology that drives global economic inclusion and makes a real difference in people's lives.
• LI-Remote.
• Trustonic is an equal opportunity employer. We do not discriminate on any grounds. We empower, engage, enable and value differences between people, including; different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge.

ทักษะ:

Product Testing, Teamwork, Python, Linux, English

ประเภทงาน:

งานประจำ

• Resolve complex technical issues across production and non-production environments.
• Own and troubleshoot customer cases from a global support queue.
• Provide clear, timely updates and proactively manage customer expectations.
• Collaborate cross-functionally to deliver high-quality, seamless customer experiences.
• Apply Knowledge-Centred Support (KCS) methodology to document solutions.
• Author, publish, and continuously improve knowledge base articles.
• Communicate complex technical concepts clearly to both technical and non-technical stakeholders.
• Participate in product testing, including new releases.
• Contribute to improving customer-facing documentation (Wiki & Zendesk).
• Effectively manage workload and priorities in alignment with team objectives.
• Continuously expand your expertise across the Trustonic SaaS platform.
• What you bring.
• Experience & Background.
• Demonstrable years of relevant technical support experience.
• Experience with support tools such as JIRA and Zendesk preferred.
• Fluent English (written and spoken) able to explain complex technical topics clearly.
• Technical Skills.
• SQL databases.
• Linux (SSH keys & certificates).
• Git.
• APIs.
• Basic scripting (BASH or Python).
• Working knowledge of AWS.
• Exposure to mobile technologies (highly advantageous).
• What make you, you.
• Adaptable - open to change and continuously improving processes.
• Action-oriented - take ownership, meet commitments, and drive results.
• Organised & decisive - prioritise effectively and manage workload confidently.
• Technically confident - solid understanding of your domain and responsibilities.
• Growth-focused - proactive about learning and receptive to feedback.
• A clear communicator - able to influence, facilitate, and align teams.
• Collaborative - foster positive teamwork and knowledge sharing.
• Ethical & accountable - act with integrity and uphold our culture.
• Bachelor's Degree or equivalent experience.
• What we can provide you in return for your investment.
• Competitive compensation.
• A base salary that reflects your expertise and impact.
• Bonus scheme to share in our success.
• Financial security & wellbeing.
• Private medical insurance for you from day one.
• Flexibility & work-life balance.
• Remote working arrangements to support your lifestyle.
• An open holiday policy with no upper limit take the time you need, when you need it.
• Support for volunteering and causes that matter to you.
• Growth & development.
• Opportunities for professional development and career progression.
• Exposure and interaction with global teams.
• Inclusive, supportive culture.
• A commitment to diversity, equity, and inclusion.
• A collaborative environment where your voice is valued and your wellbeing is prioritised.
• Impact & purpose.
• The chance to work on technology that drives global economic inclusion and makes a real difference in people's lives.
• LI-Remote.
• Trustonic is an equal opportunity employer. We do not discriminate on any grounds. We empower, engage, enable and value differences between people, including; different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge.

ทักษะ:

Negotiation, Procurement, Salesforce, Leadership Skill, Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

• Build and own a pipeline of high-value enterprise and multi-location merchant opportunities across Malaysia.
• Identify and prospect strategic accounts across retail, F&B, hospitality, healthcare, e-commerce, and other high-volume merchant segments.
• Create new business opportunities through targeted outbound prospecting, industry relationships, referrals, networking, and account-based strategies.
• Lead the full enterprise sales cycle from initial outreach and qualification through discovery, solution design, proposal, negotiation, and contract closure.
• Conduct structured discovery to understand the client's commercial priorities, payment flows, operational challenges, technology environment, and decision criteria.
• Develop compelling business cases and value propositions that connect Qashier's payments and commerce platform to measurable client outcomes.
• Navigate complex buying organisations involving C-suite, Finance, Operations, IT, Procurement, and other key stakeholders.
• Build stakeholder maps, identify champions and decision-makers, and develop strategies to move complex opportunities forward.
• Own commercial negotiations, including pricing, solution scope, contract terms, and internal approval processes.
• Consistently deliver against quarterly and annual revenue, payment volume, and new-logo acquisition targets.
• Maintain strong pipeline discipline, forecasting accuracy, opportunity hygiene, and next-step ownership within the CRM.
• Develop account strategies for priority enterprise logos and identify opportunities for future expansion.
• Partner closely with Product, Operations, Marketing, Customer Success, Risk, and other internal teams to ensure successful solution design and merchant onboarding.
• Provide structured market intelligence on customer needs, competitive activity, commercial trends, and product gaps.
• Represent Qashier professionally at industry events, business forums, and strategic networking opportunities.
• Continuously improve your sales approach using deal reviews, pipeline data, customer feedback, and market insights.
• What We're Looking For.
• You'll be successful in this role if you are a genuine enterprise hunter who combines persistence with commercial judgment.
• You are comfortable creating opportunities where none exist, engaging senior decision-makers, and maintaining control of complex sales cycles without requiring constant direction.
• 5-10 years of B2B or enterprise sales experience, preferably within FinTech, Payments, POS, SaaS, Commerce Technology, or another relevant B2B technology environment.
• A demonstrated track record of personally originating and closing significant enterprise or strategic new-business opportunities.
• Strong evidence of building pipeline independently rather than relying primarily on inbound leads or inherited accounts.
• Experience managing complex sales cycles involving multiple stakeholders, commercial negotiations, and longer decision timelines.
• A strong record of achieving or exceeding revenue, quota, payment volume, or new-business targets.
• Experience selling to senior stakeholders including C-suite, Finance, Operations, IT, Procurement, or business owners.
• Strong consultative selling skills with the ability to uncover business problems and translate them into commercially compelling solutions.
• Strong negotiation skills and confidence managing pricing, objections, competitive pressure, and complex commercial discussions.
• Strong commercial acumen with the ability to understand client economics, business models, payment flows, and ROI.
• A disciplined, data-driven approach to pipeline management and forecasting using CRM systems such as Salesforce, HubSpot, or similar platforms.
• Excellent communication and executive presence.
• High ownership, resilience, urgency, and accountability for outcomes.
• The ability to work independently while collaborating effectively with cross-functional and regional stakeholders.
• Enterprise payments, merchant acquiring, payment gateways, POS, or omnichannel commerce.
• Selling into multi-location retail, F&B, hospitality, healthcare, e-commerce, or other high-transaction-volume businesses.
• Building relationships within Malaysia's enterprise merchant ecosystem.
• Account-based selling or strategic enterprise prospecting.
• Developing commercial proposals involving payment economics, transaction volumes, platform fees, or technology integrations.
• Working in a fast-growing FinTech, SaaS, technology, or scale-up environment.
• What Great Looks Like.
• In this role, activity alone is not enough. Success is measured by commercial outcomes.
• Create meaningful enterprise pipeline rather than wait for opportunities to arrive.
• Gain access to senior decision-makers within priority accounts.
• Run structured, commercially intelligent discovery conversations.
• Maintain clear control of stakeholders, decision criteria, risks, and next steps throughout the sales cycle.
• Build credible business cases rather than compete purely on price.
• Progress complex opportunities with urgency and discipline.
• Forecast accurately.
• Close strategic new logos.
• Build long-term relationships that create opportunities for expansion.
• Consistently demonstrate ownership of both the process and the outcome.
• Why Join Qashier?.
• Take ownership of a strategically important enterprise market in Malaysia.
• Build Qashier's next generation of high-value merchant relationships.
• Sell an integrated payments and commerce platform rather than a single-point solution.
• Work directly with senior leadership and cross-functional decision-makers.
• Operate with a high degree of autonomy and visibility.
• Join a fast-growing regional FinTech operating across Southeast Asia.
• Work in an environment where strong commercial judgment, ambition, and execution are recognised.
• Enjoy competitive total compensation with meaningful upside for high performance.
• About Qashier.
• Qashier is a Southeast Asian FinTech company transforming the way businesses manage payments, point-of-sale operations, loyalty, and commerce.
• Our integrated platform enables merchants to manage in-store and digital transactions, streamline business operations, and deliver better customer experiences through a connected payments and commerce ecosystem.
• As Qashier continues to scale across Southeast Asia, we are expanding our focus beyond SMEs into larger multi-location merchants, enterprise brands, and businesses with increasingly complex commerce and payment requirements.
• If you know how to create enterprise opportunities, navigate complex organisations, and turn difficult deals into commercial wins, we'd like to hear from you.
• Click Apply or reach out to [email protected] to start the conversation.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Analytical Thinking, Microsoft Office, Power point, Automation, Oracle

ประเภทงาน:

งานประจำ

• Continuous Improvement Mindset: Proactively identifies opportunities to simplify, standardise, and improve ways of working.
• Analytical Thinking: Uses data, evidence, and structured analysis to develop recommendations.
• Stakeholder Collaboration: Builds effective working relationships with HR, business, technology, and vendor teams.
• Requirements Management: Captures and communicates requirements accurately and clearly.
• Technology Adaptability: Comfortable learning and supporting HR systems without needing to be a technology specialist.
• Analyse existing HR processes, workflows, services, and procedures to identify inefficiencies and improvement opportunities.
• Document current-state and future-state processes using process maps, workflow diagrams, and standard operating procedures.
• Recommend improvements that enhance operational efficiency, service quality, compliance, and employee experience.
• Support the development and maintenance of HR process documentation, guidelines, and knowledge materials.
• Business.
• Requirements and Stakeholder Management.
• Engage with stakeholders and business users to understand their needs, challenges, and objectives.
• Gather, analyse, and document user stories, business, and functional requirements.
• Translate business needs into clear, structured requirements.
• Facilitate workshops, interviews, and requirement eliciation sessions.
• Validate requirements with relevant stakeholders and ensure alignment with business priorities.
• Manage stakeholder expectations and communicate project updates, risks, dependencies, and decisions clearly.
• HR Technology Implementation Support.
• Provide basic business analysis support for HR technology initiatives, system enhancements, and process automation projects.
• Reporting and Governance.
• Prepare analysis, recommendations, status updates, and project status reports.
• Track process improvement actions, project deliverables, risks, issues, and dependencies.
• Support the creation of process performance measures and service-level indicators.
• Ensuring process changes are appropriately documented, communicated, and embedded.
• Contribute to continuous improvement governance, standards, and best practices.
• Required.
• Bachelor's degree in business administration, Human Resources, Information Systems, Operations, or a related discipline.
• 2-5 years of experience in business analysis, HR operations, HR process improvement, HR transformation, or a related role.
• Practical experience working with HR processes and understanding of the employee lifecycle.
• Experience analyzing and documenting business processes, workflows, and operating procedures.
• Experience gathering requirements and working with multiple stakeholders.
• Strong analytical, problem-solving, and organisational skills.
• Ability to translate complex business needs into clear and practical requirements.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office or equivalent tools, particularly Excel, PowerPoint, and process documentation tools.
• Preferred.
• Experience working with Human Capital solutions, case management, or other HR applications.
• Process mapping.
• Root-cause analysis.
• Gap analysis.
• Stakeholder analysis.
• Impact assessment.
• Exposure to Agile, Waterfall, or hybrid project delivery methodologies desired.
• Familiarity with tools such as Jira, Confluence, Visio, Lucidchart, Miro, or similar platforms.
• Knowledge of HR policies, controls, data privacy, and compliance considerations.
• Relevant certification in business analysis, project management, HR, Lean, or process improvement is an advantage.
• Adoption and sustainability of improved HR processes.
• Please review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.