เงื่อนไขการค้นหา

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Problem Solving, Good Communication Skills, English

ประเภทงาน:

งานประจำ

• Fluent in both English and Chinese (for CN-EN Call Center).
• Proficient in navigating multiple computer systems while actively lisgtening, engaging in conservation, and accurately updating customer information.
• Strong interpersonal and problem-solving skills with the ability to handle diverse customer types and provide effective solutions.
• Excellent communication skills with a service-minded attitude and professional appearance.
• Highly adaptable, responsible, and able to work effectively under pressure in a fast-paced environment.
• Flexible working on varied schedules, including weekends or overtime, besed on business requiments.
• Computers are literate and familar with CRM or customer service management systems.
• All applicant must successfully pass a background check.
• Knowledge, Skills, and Competencies Required.
• Good command of English communication skills in speaking, reading, and writing.
• Strong negoriation skills.
• Problems-solving ability with sound judgment and decisiveness.
• Emotional control and the ability to remain calm under pressure.
• Service-minded attitude with a strong sense of responsibility.
• Excellent interpersonal and teamwork skills.
• Other qualifications as may be specified by Thailand Privilege Card Co., Ltd. for the positions.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Good Communication Skills, Mandarin

ประเภทงาน:

งานประจำ

• Provide accurate and timely interpretation between Chinese and other languages during meetings, conferences, and conversations.
• Translate written documents, emails, and reports as needed.
• Assist in bridging cultural differences to ensure smooth communication.
• Support team members in understanding and conveying messages effectively.
• Maintain confidentiality and professionalism in all interactions.
• Fluency in Chinese and at least one other language (spoken and written).
• Proven experience as an interpreter or translator.
• Strong understanding of cultural nuances and sensitivities.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Why to apply?.
• Join Yuyao Jiuyuan to be part of a supportive and innovative team. Enjoy opportunities for professional growth, a multicultural environment, and a chance to make a meaningful impact through your language skills.

ทักษะ:

Automation, Risk Management, Problem Solving

ประเภทงาน:

งานประจำ

• Customer Insights & Resolution: synthesize quantitative and qualitative data (CSAT, NPS, ticket trends, root-cause analyses) to identify systemic issues and track resolution progress.
• Premium CS: design and implement workflows, SLAs, tooling, and reporting specific to premium customer segments; coordinate escalation paths and concierge services.
• Projects: end-to-end management of CS projects (process, tooling, templates, KB, automation pilots), including scoping, stakeholder alignment, delivery, and post-implem ...
• Requirements: Project management: strong experience with project planning, Agile/sprint approaches, risk management, and stakeholder management.
• Data-driven problem solving: competent with data analysis and translating insights into action.
• Process design: experience mapping workflows, defining SLAs, and implementing operational changes.
• Communication & influence: excellent written and verbal communication; can influence without direct authority and run cross-functional meetings.
• Change management & adoption: experience driving adoption (training plans, comms, playbooks).
• Customer empathy: deep understanding of frontline workflows and customer expectations.

ประเภทงาน:

งานประจำ

Job Description Client Support We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.

ประเภทงาน:

งานประจำ

• Develop, implement, and oversee guest satisfaction and loyalty programs.
• Represent management to guests, building trust and intervening at key moments of the customer journey.
• Drive innovation and continuous improvement to ensure memorable guest experiences.
• Monitor customer feedback, anticipate needs, and implement corrective action plans.
• Coordinate with operational services to guarantee smooth guest stays.
• Lead daily team briefings and interact positively with other departments.
• Qualifications Strong communication and interpersonal skills.
• Problem-solving and conflict resolution abilities.
• Knowledge of hotel operations and PMS systems.
• Leadership and team management experience.
• Fluency in multiple languages is a plus.
• Additional Information Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.

ทักษะ:

Energetic, Work Well Under Pressure, English

ประเภทงาน:

งานประจำ

• Answer all incoming calls in a friendly, energetic, and efficient manner.
• Obtain the necessary information from guests to input reservations.
• Assist guests regarding hotel facilities, destinations, and Accor loyalty program in an informative and helpful way.
• Providing solutions and recommendations.
• Offering a personalized and customized reservations experience.
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities.
• Assisting and resolving any guest complaints in a timely and professional manner to the best of your ability.
• E mails handling for Reservations and Customer service activities.
• Other related duties could be assigned as needed.
• คุณสมบัติThe ideal candidate will have experience in a customer service setting, hotel/resort reservationist, front desk agent, or equivalent work experience.
• Native in Thai (Verbal/Written) and proficiency in English Verbal/Written is necessary.
• Effective in following and achieving department sales goals.
• Computer literate in Microsoft Window applications required.
• Excellent communication skills, pleasant phone manner, excellent time-management skills, and the ability to multi-task several systems at once.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Flexible working hours.
• ข้อมูลเพิ่มเติมOur commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
• Why work for Accor?.
• We are far more than a worldwide leader. We welcome you as you are and support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us you can continue to explore limitless possibilities.
• Every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
• Do what you love, care for the world, dare to challenge the status quo!.

ประเภทงาน:

งานประจำ

• Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
• At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
• Four Seasons Hotel and Private Residences Bangkok are located along the Chao Phraya River, one of the world s most famous urban waterways, Four Seasons Hotel and Private Residences Bangkok at Chao Phraya River is part of a dynamic new riverside development that includes 299 guest rooms and suites, vibrant restaurants and bars, as well as a 73-storey tower with 366 private residences. Spanning 9 acres with lush courtyards, exceptional river views, and complemented with convenient connections to all that the city of Bangkok has to offer, Four Seasons Hotel Bangkok Chao Phraya will offer an atmospheric urban resort experience for both international and regional travelers.
• At Four Seasons we consider life and work to be richer when we truly connect with the
• people and the environment around us.
• Our family members are masters at their crafts - a gardener can become an artist, a manager a
• conductor, a chef an inventor. We look for Peoples who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.
• About Four Seasons Hotel and Private Residences Bangkok Chao Phraya.
• Located along the Chao Phraya River, one of the world s most famous urban waterways, Four
• Seasons Hotel and Private Residences Bangkok at Chao Phraya River is part of a dynamic new
• riverside development that includes 299 guest rooms and suites, vibrant restaurants and bars, as
• well as a 73storey tower with 366 private residences.
• Spanning 9 acres with lush courtyards, exceptional river views, and complemented with
• convenient connections to all that the city of Bangkok has to offer, Four Seasons Hotel Bangkok
• Chao Phraya will offer an atmospheric urban resort experience for both international and regional
• travelers.
• About Four Seasons
• Founded in 1960, Four Seasons continues to define the future of luxury hospitality with
• extraordinary imagination, unwavering commitment to the highest standards of quality, and the
• most genuine and customized service. Currently operating 109 hotels and private residences in
• major city centers and resort destination in 43 countries, and with more than 60 projects in
• development, Four Seasons consistently ranks among the world s best hotels and most
• prestigious brands in reader polls, traveler reviews and industry awards.
• As the leader in branded residences since 1982, Four Seasons currently operate 38 residential
• properties around the world and 80% of the projects in our pipeline contain a residential
• component.
• Position: Reservation Agent
• The Four Seasons Hotel Bangkok at Chao Phraya River is looking for a Reservation Agent in charge of Reservations Agents sell the resort and provide information to prospective guests, capture sales from the incoming calls and coordinate details of each reservation.
• What You Will Bring
• Candidates with a passion for excellence, expertise in Guest Services are invited to apply for a career with Four Seasons.
• Candidates must have a firm knowledge of the area and be extremely organized and be able to multi task.
• Previous pre-opening experience is a plus
• Candidate should hold valid work authorization for Thailand.
• Join Our Team
• Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine s 100 Best Companies to work for since 1998.
• What to expect: You will
• Be a champion of the Golden Rule: Do unto others as you would have them do unto you
• Be part of a cohesive team with opportunities to learn, grow and develop
• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence.

ทักษะ:

Compliance, Good Communication Skills, English

ประเภทงาน:

งานประจำ

• Oversee and manage all Return & Refund (R&R) cases for both buyers and sellers, ensuring timely and accurate resolution in accordance with company policies.
• Provide expert guidance and decision-making support to agents when handling complex, sensitive, or high-impact cases.
• Monitor and manage agent performance based on defined KPIs, including productivity, quality, turnaround time, and customer satisfaction.
• Conduct regular coaching, feedback, and performance improvement sessions to enhance agent skills in case handling, communication, and policy knowledge.
• Escalate critical or exceptional cases to relevant stakeholders or upper management when necessary.
• Coordinate cross-functionally with Operations, Quality, Policy, and Product teams to ensure alignment and continuous improvement of processes.
• Analyze case trends and operational insights to identify root causes and recommend process or policy enhancements.
• Ensure compliance with internal guidelines and maintain consistent decision-making across the team.
• Previous experience in customer service, call centers, case management or related experience in a similar role.
• Good communication skills - reading, speaking, and writing (Thai &English).
• Strong critical and logical thinking skills.
• Ability to work in shifts (5 days per week).

ทักษะ:

Bahasa Indonesia, English

ประเภทงาน:

งานประจำ

• Bachelor's degree.
• Previous experience in a customer service, call center, or hospitality role is highly preferred.
• Excellent communication skills in both written and spoken in Bahasa Indonesia and English.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using computer systems and navigating multiple applications simultaneously.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
• A positive and patient attitude with a genuine desire to help people.
• Flexibility to work in shifts, including evenings, weekends, and public holidays.
• What We Offer Competitive salary and performance-based bonuses.
• Comprehensive training and professional development opportunities.
• Health and wellness benefits.
• A diverse and inclusive work environment with opportunities for career advancement.
• Modern and comfortable office space.
• Fun and engaging team activities.
• The Role
• As a Customer Service Representative specializing in Partner Services, you will be the first point of contact for partners making reservations, asking for information, or raising concerns. You will be responsible for delivering professional, courteous, and efficient service while upholding the brand standards of our clients in the hospitality and travel industry.
• Key Responsibilities Handle inbound and outbound calls, emails, and live chat inquiries from partners regarding reservations, booking modifications, and general information.
• Resolve partner complaints and issues with empathy and professionalism, aiming for a first-contact resolution whenever possible.
• Provide accurate and detailed information about services, amenities, and policies.
• Process new reservations and cancellations, ensuring all details are correctly entered into the system.
• Collaborate with internal teams to escalate complex issues and ensure a seamless partner experience.
• Meet or exceed individual and team performance targets, including quality scores, average handling time, and customer satisfaction ratings.
• Maintain a high level of product and procedural knowledge.

ประเภทงาน:

งานประจำ

• จบการศึกษา &#3617.6 / ปว&#3594. / ปว&#3626. / ปริญญาตรี หมายเหตุ: สำหรับผู้สำเร็จการศึกษาจากคณะครุศาสตร์ นิติศาสตร์ พยาบาลศาสตร์ ออกแบบผลิตภัณฑ์หรือเครื่องประดับ ต้องมีประสบการณ์งานด้าน Chat/Email Agent อย่างน้อย 1 ปี.
• มีประสบการณ์งานบริการลูกค้า (Customer Service) จะได้รับการพิจารณาเป็นพิเศษ.
• มีทัศนคติที่ดี รักงานบริการ มีไหวพริบในการแก้ไขปัญหาเฉพาะหน้า และสามารถทำงานภายใต้แรงกดดันได้ดี.
• มีทักษะการพิมพ์และการใช้แป้นคีย์บอร์ดได้อย่างคล่องแคล่ว (ความเร็วในการพิมพ์ไม่น้อยกว่า 30 คำ/นาที).
• มีความละเอียดรอบคอบในการจัดการข้อมูล และสนใจเรียนรู้เทคโนโลยีใหม่ ๆ.
• มีทักษะการใช้ภาษาไทยที่ดี ทั้งด้านการสื่อสาร การเลือกใช้ถ้อยคำ และการใช้ภาษาอย่างเหมาะสม.
• ให้ข้อมูลและให้บริการแก่ผู้ซื้อและผู้ขายผ่านช่องทางแชทและอีเมล พร้อมจัดการงานค้าง (backlog) อย่างมีประสิทธิภาพ.
• บันทึกข้อมูลการให้บริการในระบบ และประสานงานกับหน่วยงานที่เกี่ยวข้องเพื่อการดำเนินงานที่ราบรื่น.
• สร้างและรักษาความสัมพันธ์อันดีกับผู้ซื้อและผู้ขาย เพื่อเสริมสร้างความพึงพอใจต่อสินค้าและบริการของบริษัทฯ.
• ปฏิบัติงานตามมาตรฐานตัวชี้วัด (KPIs) ที่บริษัทฯ กำหนดได้อย่างมีประสิทธิภาพ.

ทักษะ:

Microsoft Office, Social media, English

ประเภทงาน:

งานประจำ

• Bachelor s Degree or at least Diploma or equivalent in any discipline.
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions.
• Work experience:Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
• Call centre experience is not a must but would be a distinct advantage.
• Required Interpersonal Skills:Passionate about communication and interacting with people is key to success in this role.
• Able to receive continuous feedback and work in a fast-paced working environment.
• Positive attitude and willingness to learn and go the extra mile for self-improvement.
• Good reasoning and analytical skills.
• Able to demonstrate critical thinking, a proactive attitude.
• Must be able to speak, read and write the required language to support.
• Technical Skills:Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
• Responsibilities (May perform other duties as requested that may not be specifically addressed in this document) Assist our community and help resolve inquiries empathetically, accurately and on time.
• Become and remain knowledgeable about social media products and community standards.
• Make well balanced decisions and personally driven to be an effective advocate for our community.
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy.
• Display a strong bias to doing what s right for our community in supporting social media s mission.
• Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content.
• Respond to user inquiries with high quality, speed, empathy and accuracy.
• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
• Enforce social media Terms of Use by carefully monitoring reports of abuse on the site.
• Review the reported content within agreed turnaround times and standards of quality.
• Identify inefficiencies in workflows and suggest solutions.
• Recognize trends and patterns, and escalate issues outside the company policy to the global team.

ทักษะ:

Microsoft Office, Excel, Enthusiastic, English

ประเภทงาน:

งานประจำ

• Serve clients in Thai and English for inquiries on different Trip.com products and questions on their bookings;.
• Solve the problems for clients via Call, Chat and Email;.
• Handle clients problems with empathy and patience in a goal-driven environment;.
• Work as part of a high-performing team, supporting and helping colleagues when required;.
• Attend regular team updates;.
• Keep up-to-date with latest promotions and initiatives;.
• Read, understand and follow the Company Policies and Procedures;.
• What you'll Need to SucceedBachelor degree or above, or significant relevant similar experience;.
• Strong communication skills in Thai both verbal and written; fluent in English;.
• Good knowledge of Microsoft Office applications, such as Word, Excel, PowerPoint and sound general computer skills;.
• Proficient typing abilities with a better than average English -typing speed;.
• Sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes;.
• Ability to listen and build rapport quickly;.
• Enthusiastic yet conscientious and diligent approach to work;.
• Completer-finisher with a good attention to detail.
• Ability to touch-type;.
• Passionate about travel.
• Able to work on a shift-based basis. 24/7 or night shift required.
• Why Trip.com Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What s more?Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact.
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement.
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
• Click the link to learn more about What makes Trip.com Group a leading global travel service provider?
• Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
• Find out more job opportunities at https://careers.trip.com
• Have a good trip, and see you soon!

ประเภทงาน:

งานประจำ

• Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
• At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
• Four Seasons Hotel and Private Residences Bangkok are located along the Chao Phraya River, one of the world s most famous urban waterways, Four Seasons Hotel and Private Residences Bangkok at Chao Phraya River is part of a dynamic new riverside development that includes 299 guest rooms and suites, vibrant restaurants and bars, as well as a 73-storey tower with 366 private residences. Spanning 9 acres with lush courtyards, exceptional river views, and complemented with convenient connections to all that the city of Bangkok has to offer, Four Seasons Hotel Bangkok Chao Phraya will offer an atmospheric urban resort experience for both international and regional travelers.
• At Four Seasons we consider life and work to be richer when we truly connect with the
• people and the environment around us.
• Our family members are masters at their crafts - a gardener can become an artist, a manager a
• conductor, a chef an inventor. We look for Peoples who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.
• About Four Seasons Hotel and Private Residences Bangkok Chao Phraya.
• Located along the Chao Phraya River, one of the world s most famous urban waterways, Four
• Seasons Hotel and Private Residences Bangkok at Chao Phraya River is part of a dynamic new
• riverside development that includes 299 guest rooms and suites, vibrant restaurants and bars, as
• well as a 73storey tower with 366 private residences.
• Spanning 9 acres with lush courtyards, exceptional river views, and complemented with
• convenient connections to all that the city of Bangkok has to offer, Four Seasons Hotel Bangkok
• Chao Phraya will offer an atmospheric urban resort experience for both international and regional
• travelers.
• About Four Seasons
• Founded in 1960, Four Seasons continues to define the future of luxury hospitality with
• extraordinary imagination, unwavering commitment to the highest standards of quality, and the
• most genuine and customized service. Currently operating 109 hotels and private residences in
• major city centers and resort destination in 43 countries, and with more than 60 projects in
• development, Four Seasons consistently ranks among the world s best hotels and most
• prestigious brands in reader polls, traveler reviews and industry awards.
• As the leader in branded residences since 1982, Four Seasons currently operate 38 residential
• properties around the world and 80% of the projects in our pipeline contain a residential
• component.
• Positions
• Assistant Chief Concierge.
• What You Will Be Responsible for.
• The Four Seasons Hotel Bangkok is looking for an Assistant Chief Concierge. Candidates with a passion for excellence, Clefs D Or holder and proven leadership experience are invited to apply. The Chief Concierge, works across the different disciplines to deliver an exceptional Service.
• The Assistant Chief Concierge will assist the Chief Concierge to manage a wide variety of guest requests by accurately assessing guest needs and adding personal recommendations. This individual leads the team in a constructive and efficient manner in order to create and maintain the highest level of service consistent with Four Seasons Standards. He or she will require great enthusiasm and commitment in addition to an acute ability to problem solve. This position reports to the Chief Concierge.
• Programs and directs activity options, as well as dining, shopping and other attractions, in order to create an unsurpassed luxury resort guest experience.
• Resolves guest concerns and interacts with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Assures that Concierge Staff is well versed in activities with appropriately updated information through maintaining close contacts with vendors in the area.
• Interviews, trains and schedules the Concierge staff, as well as conducts performance evaluations and corrective interviews as needed.
• Responds properly in any resort emergency or safety situation.
• Works harmoniously with Front Desk, Reservations, Bell Staff and Valet Parking to assure smooth handling of guest arrivals and departures.
• Candidates must have a firm knowledge of the local market and speak Thai as well as being fluent in English. Must have the right to work in Thailand.
• Visa and Work Permit sponsorship is not available for the role. Only successful candidates will be contacted.
• What You Will Bring.
• Candidates with a passion for excellence, expertise in Guest Services are invited to apply for a career with Four Seasons.
• Candidates must have a firm knowledge of the area and be extremely organized and be able to multi task.
• Previous pre-opening experience is a plus
• Candidate should hold valid work authorization for Thailand.
• Join Our Team
• Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine s 100 Best Companies to work for since 1998.
• What to expect: You will
• Be a champion of the Golden Rule: Do unto others as you would have them do unto you
• Be part of a cohesive team with opportunities to learn, grow and develop
• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence.

ประเภทงาน:

งานประจำ

• Job Number25195972
• LocationThe Westin Siray Bay Resort & Spa Phuket, 21/1, 21/3, 21/4, 21/6 Moo 1, Phuket, Phuket, Thailand, 83000
• ScheduleFull Time
• Located Remotely?N
• Position Type Management Marriott International olarak, kapısı herkese açık ve fırsata erişim imkânı sunan bir eşit fırsat işvereni olmaya kararlıyız. Çalışma arkadaşlarımızın, özgün arka planlarına değer verilen ve geçmişleriyle birlikte kabul gördükleri bir iş ortamını etkin bir şekilde teşvik ediyoruz. En güçlü yanımız, çalışma arkadaşlarımızın beraberlerinde getirdikleri zengin kültür, yetenek ve deneyimlerdir. Kişinin engellilik durumuna, askerlik durumuna veya yürürlükteki yasalarla korunan diğer durumlara dayalı ayrımcılık da dâhil olmak üzere, her türlü ayrımcılığa karşıyız.Westin'de, seyahatleri sırasında en çok ihtiyaç duydukları anlarda hayatları üzerinde yeniden kontrol sahibi olma ve yaşamlarını iyileştirme konusunda misafirlerimizi cesaretlendirerek kendilerini kusursuz hissetmelerini sağlıyoruz. Konaklama sektöründe önde gelen sağlıklı yaşam markası olma misyonumuzu gerçekleştirmek amacıyla markamızın kendine özgü programını hayata geçirmemize yardımcı olacak tutkulu ve kendini işine adamış çalışanlara ihtiyacımız var. Çalışanlarımızın hem tesis içinde hem de tesis dışında kendi sağlıklı yaşam alışkanlarını benimsemelerini istiyoruz. Bu konuda tutkuluysanız, aktif bir yaşam tarzınız varsa, esenliğinizi koruma alışkanlıklarınızla gurur duyuyorsanız, iyimsersiniz ve maceraperestsiniz Westin için ideal bir adaysınız. İşinizi en iyi şekilde yapabileceğiniz yeri tercih edin, amacınızı gerçekleştirmeye başlayın, mükemmel bir küresel ekibin üyesi olun ve hayallerinize ulaşmayı başarın.

ทักษะ:

SAP, Data Analysis, Cantonese, English

ประเภทงาน:

งานประจำ

• Lead a small, dedicated team to process orders efficiently and follow up on delivery status, ensuring alignment with customer expectations.
• Govern and implement robust customer care policies, including cut-off times, lead times, and sales/return terms and conditions.
• Optimize order fulfillment by collaborating with demand planning, physical distribution, credit control, and commercial teams to prevent Out-of-Stock (OOS) situations.
• Customer Relationship Management.
• Build and maintain strong strategic partnerships with customers, ensuring transparent data exchange and mutual KPI tracking.
• Coordinate effectively between internal teams and customers to guarantee reliable information flow and high satisfaction levels.
• Analysis & Reporting.
• Provide insightful analysis and comprehensive reports to management, identifying opportunities to enhance service delivery and reduce market costs.
• Serve as the local business owner for customer care, championing best practices and implementing effective tools in collaboration with the regional team.
• Team Leadership & Development.
• Recruit, supervise, mentor, and motivate teammates, fostering knowledge transfer and continuous professional growth.
• Are you .
• A degree holder in Logistics, Supply Chain, or a related discipline?.
• Experienced (5+ years) in order processing or customer service, with proven team management skills?.
• Fluent in Cantonese, English, and Mandarin?.
• Proficient in Microsoft Excel, SAP, and skilled in data analysis and reporting?.
• Detail-oriented, proactive, and well-organized, with strong problem-solving and logical thinking abilities?.
• Experienced in FMCG customer support (a plus) and comfortable managing complex workflows?.
• Digitally savvy, with an IT background considered an advantage?.

ประเภทงาน:

งานประจำ

• Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
• At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
• Four Seasons Hotel and Private Residences Bangkok are located along the Chao Phraya River, one of the world s most famous urban waterways, Four Seasons Hotel and Private Residences Bangkok at Chao Phraya River is part of a dynamic new riverside development that includes 299 guest rooms and suites, vibrant restaurants and bars, as well as a 73-storey tower with 366 private residences. Spanning 9 acres with lush courtyards, exceptional river views, and complemented with convenient connections to all that the city of Bangkok has to offer, Four Seasons Hotel Bangkok Chao Phraya will offer an atmospheric urban resort experience for both international and regional travelers.At Four Seasons we consider life and work to be richer when we truly connect with the
• people and the environment around us.
• Our family members are masters at their crafts - a gardener can become an artist, a manager a
• conductor, a chef an inventor. We look for Peoples who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.
• About Four Seasons Hotel and Private Residences Bangkok Chao Phraya.
• Located along the Chao Phraya River, one of the world s most famous urban waterways, Four
• Seasons Hotel and Private Residences Bangkok at Chao Phraya River is part of a dynamic new
• riverside development that includes 299 guest rooms and suites, vibrant restaurants and bars, as
• well as a 73storey tower with 366 private residences.
• Spanning 9 acres with lush courtyards, exceptional river views, and complemented with
• convenient connections to all that the city of Bangkok has to offer, Four Seasons Hotel Bangkok
• Chao Phraya will offer an atmospheric urban resort experience for both international and regional
• travelers.
• About Four Seasons
• Founded in 1960, Four Seasons continues to define the future of luxury hospitality with
• extraordinary imagination, unwavering commitment to the highest standards of quality, and the
• most genuine and customized service. Currently operating 109 hotels and private residences in
• major city centers and resort destination in 43 countries, and with more than 60 projects in
• development, Four Seasons consistently ranks among the world s best hotels and most
• prestigious brands in reader polls, traveler reviews and industry awards.
• As the leader in branded residences since 1982, Four Seasons currently operate 38 residential
• properties around the world and 80% of the projects in our pipeline contain a residential
• component.
• Position: Events Coordinator
• The Four Seasons Hotel Bangkok at Chao Phraya River is looking for an Events Coordinator in charge of providing administrative assistance to Catering and Conference Service Managers assisting with contracts, BEO s, and office administration.
• What You Will Bring
• Candidates with a passion for excellence, expertise in administration and guest service are invited to apply for a career with Four Seasons.
• Candidates must have a firm knowledge of the area and be extremely organized and be able to multi task.
• Previous pre-opening experience is a plus
• Candidate should hold valid work authorization for Thailand.
• Join Our Team
• Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine s 100 Best Companies to work for since 1998.
• What to expect: You will
• Be a champion of the Golden Rule: Do unto others as you would have them do unto you
• Be part of a cohesive team with opportunities to learn, grow and develop
• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence.

ทักษะ:

Compliance, SAP, English

ประเภทงาน:

งานประจำ

• Responsible to serve customer by proceed order processing, product delivery, commercial documentations to meet service level agreement (SLA). Responding to customer enquiries and feedback the appropriate solutions to customer.
• Coordinate, negotiate and communicate with internal and external stakeholders to ensure customer orders fulfilment. The target is to ensure excellent service standards, customer satisfaction, compliance, and optimum cost of service.
• EDUCATION.
• Bachelor's Degree or higher in Business Administration or related.
• EXPERIENCE.
• Experience in customer service, sales coordinator, sale supports, sale operations will be advantage.
• New graduates are welcome.
• SAP knowledge (SD Module) will be advantage.
• Good command of spoken and written English.
• Good service mind, interpersonal and communication skill.
• OTHER REQUIREMENTS.

ทักษะ:

Public Relations, Budgeting, Purchasing, English

ประเภทงาน:

งานประจำ

• The Assistant Outlet Manager will support Manager of area in planning, organizing, controlling and directing the work of employees in the Restaurant or Bar, ensuring guest satisfaction.
• Maintains a working knowledge of food, wine, spirits, cocktails.
• The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
• Excellent product quality at a fair price and attend regular operational meeting to ensure effective coordinate and cooperation between departments.
• Maintain the concept and position of restaurant or bar in the community.
• Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide expert knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for all meals period.
• Selecting, training, evaluate, lead, motivate, coach, and discipline all employees, within Restaurant or Bar to ensure that established cultural and core standards are met; long-range strategic planning for outlet operation.
• The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
• Provide knowledge and skill training to team both on the job and class room training.
• Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.
• Attend regular operational meetings to ensure effective coordination and cooperation between departments.
• Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.
• Forecast workloads and arrange work schedules prepared accordingly to guest needed.
• Requires ability to operate computer equipment and other food & beverage computer systems.
• What You Will Bring.
• One to two years previous experience as an Assistant Outlet Manager in Food & Beverage outlet.
• College education or equivalent experience;.
• Previous employment experience in a similar position with other luxury Hotels will be an added advantage;.
• Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting.
• Requires ability to operate computer equipment and other food & beverage computer systems.
• Requires reading, writing and oral proficiency in the English language.
• Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures. Working knowledge is generally learned on-the-job.
• Positive attitude with a generous and uplifting team approach.
• Ability to proactively anticipate and prioritize the needs of the guest.
• Energetic and professional approach to his/her craft.
• Join Our Team.
• Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine s 100 Best Companies to work for since 1998.
• What to expect: You will .
• Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
• Be part of a cohesive team with opportunities to learn, grow and develop.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.

ประเภทงาน:

งานประจำ

• Proficiency in Thai language (spoken and written).
• Strong communication and problem-solving skills.
• Ability to work onsite in TP Bangkok.
• Willingness to work on rotational shifts, including weekends and public holidays.
• Customer service experience is a plus, but not mandatory - fresh graduates are encouraged to apply.
• Responsibilities:Handle incoming calls, emails, and chat from customers in Thai.
• Provide accurate information, resolve issues, and ensure customer satisfaction.
• Escalate complex issues to relevant teams when necessary.
• Maintain a professional and empathetic approach in every interaction.
• Achieve individual and team performance targets.
• Follow company policies, procedures, and quality standards.

ทักษะ:

Microsoft Office, Social media, English

ประเภทงาน:

งานประจำ

• Bachelor s Degree or at least Diploma or equivalent in any discipline.
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions.
• Work experience:Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
• Call centre experience is not a must but would be a distinct advantage.
• Required Interpersonal Skills:Passionate about communication and interacting with people is key to success in this role.
• Able to receive continuous feedback and work in a fast-paced working environment.
• Positive attitude and willingness to learn and go the extra mile for self-improvement.
• Good reasoning and analytical skills.
• Able to demonstrate critical thinking, a proactive attitude.
• Must be able to speak, read and write the required language to support.
• Technical Skills:Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
• Responsibilities (May perform other duties as requested that may not be specifically addressed in this document) Assist our community and help resolve inquiries empathetically, accurately and on time.
• Become and remain knowledgeable about social media products and community standards.
• Make well balanced decisions and personally driven to be an effective advocate for our community.
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy.
• Display a strong bias to doing what s right for our community in supporting social media s mission.
• Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content.
• Respond to user inquiries with high quality, speed, empathy and accuracy.
• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
• Enforce social media Terms of Use by carefully monitoring reports of abuse on the site.
• Review the reported content within agreed turnaround times and standards of quality.
• Identify inefficiencies in workflows and suggest solutions.
• Recognize trends and patterns, and escalate issues outside the company policy to the global team.