เงื่อนไขการค้นหา

ทักษะ:

Social media

ประเภทงาน:

งานประจำ

• Customer Interaction - Respond to customer inquiries via email, phone, chat, or social media promptly and professionally.
• Order Management - Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Issue Resolution - Address and resolve customer complaints or issues, such as defective products or delivery problems, ensuring a satisfactory outcome.
• Feedback Collection - Gather customer feedback to improve products, services, and the overall customer experience.
• Knowledge Sharing - Stay updated on product knowledge and policies to provide accurate information to customers.
• System Navigation - Utilize CRM software to document, track, and manage customer interactions and profiles.
• Collaboration - Work with other departments, like logistics or operations, to ensure customer needs are met.
• Sales Support - Advise customers on product choices, promotions, and features to support sales efforts.
• Follow-up - Conduct follow-up communications to ensure that customer issues have been resolved to their satisfaction.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

• ตรวจสอบเอกสารยืนยันตัวตนของผู้สมัครใช้งานแอพลิเคชั่นใหม่ เช่น บัตรประชาชน, สำเนาทะเบียนรถ, และ รูปภาพของผู้สมัคร.
• ตรวจสอบว่ารูปภาพของผู้สมัครตรงกับข้อมูลในบัตรประชาชน.
• ทำการอนุมัติให้ผู้สมัครสามารถลงทะเบียนในแอปพลิเคชันได้ หากเอกสารครบถ้วนและถูกต้อง.
• หากพบข้อผิดพลาดหรือเอกสารไม่ครบถ้วน แจ้งผู้สมัครเพื่อทำการแก้ไขหรือส่งเอกสารเพิ่มเติม.
• วุฒิการศึกษาปวส. ขึ้นไป.
• สามารถสื่อสารภาษาไทยได้ในระดับดีและภาษาอังกฤษในขั้นพื้นฐาน.
• หากมีประสบการณ์เกี่ยวกับงานตรวจสอบเอกสาร จะพิจารณาเป็นพิเศษ.
• ทำงาน 9.00 - 18.00 น.
• ทำงาน 5 วันต่อสัปดาห์ (วันหยุดอาจไม่ตรงเสาร์-อาทิตย์).
• สามารถเริ่มงานได้ 28 พ.ย. 2568.
• ค่าตอบแทนและสวัสดิการ.
• ฐานเงินเดือน 13,000.
• ค่าตอบแทนพิเศษ 1,750 + OT.
• ประกันสังคม.
• ลาพักร้อน 12 วันต่อปี.
• ตรวจสุขภาพประจำปี.
• ทำกิจกรรมสะสมพ้อยแลกสิทธิพิเศษต่างๆ.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Good Communication Skills, Digital Marketing, Social Media Management, Creativity, Thai, English

ประเภทงาน:

งานประจำ

• Assist company owners with schedules, meetings, priorities, and coordination.
• Manage calendars, appointments, and communication.
• Prepare meeting notes, documents, and follow-up action items.
• Handle filing, documentation, and general office tasks.
• Coordinate with internal team members..
• Marketing Support.
• Assist with basic marketing campaign tasks.
• Organize materials, files, and communication for Facebook/Google/TikTok Ads.
• Create simple documents such as briefs, checklists, reports, and timelines.
• Help track campaign data and update spreadsheets or CRM systems.
• Follow up with clients regarding schedules, required files, and information..
• Bachelor s degree in any field.
• Basic understanding of digital marketing campaigns (Facebook Ads, Google Ads, TikTok Ads).
• Strong organizational skills and attention to detail.
• Good communication skills, English communication skill is a plus.
• Able to multitask and manage changing priorities.
• Comfortable with Microsoft Office or Google Workspace.
• Positive attitude and willingness to learn.
• Experience in admin, operations, or agency work is a plus..
• Competitive salary based on experience.
• Opportunity to grow in marketing and operations.
• Work closely with company owners and marketing specialists.
• Annual performance bonus.
• Supportive and learning-focused environment..
• [email protected].

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Fashion Design, Product Design, Creativity, English

ประเภทงาน:

งานประจำ

• Maintain accurate and up-to-date product data, including Cost Sheets, SKU creation, and
• barcode generation..
• Prepare Product Brief presentations and ensure clear alignment with design, production,
• marketing, and sales teams..
• Coordinate with factories and seamstresses on production progress, including preparing job
• orders/contracts and managing material orders..
• Monitor internal and external production schedules, ensuring timelines and product quality are
• met..
• Prepare necessary pre-launch documentation such as Delivery Notes (DN) and QC forms, and
• support quality assurance activities as needed..
• Provide product information to marketing teams for campaigns, photo shoots, and launch
• preparation..
• Conduct demand forecasting, gather demand inputs from internal teams, and analyze customer
• insights to support planning..
• Prepare product forecasts and re-order requests based on market data, demand trends, and
• inventory needs..
• Review stock levels with warehouse teams to support re-order decisions and avoid stockouts or
• overstock situations..
• Conduct basic sales and product performance analysis to support ongoing merchandising
• decisions..
• Perform competitor product reviews to support pricing, feature improvements, and market
• positioning..
• Support sales teams with product information when issue resolution is required..
• Handle administrative responsibilities including PR submissions (TR Cloud & Excel), payment
• requests, bill compilation, and purchasing plans..
• Coordinate approval workflows and follow up with accounting to ensure timely processing of
• purchasing and payment activities..
• 3-5 years of experience in Merchandising, Product Development, Production Coordination, or
• related roles..
• Strong understanding of product development processes, materials, costing, and supplier
• coordination..
• Proficient in Microsoft Excel (e.g., VLOOKUP, Pivot Table) and comfortable working with product data..
• Excellent communication and coordination skills; able to work effectively with cross-functional
• teams..
• Ability to communicate in English (both written and verbal) for coordination with suppliers and
• internal teams..
• Detail-oriented, organized, and able to manage multiple tasks and timelines simultaneously..
• Ability to work in a fast-paced environment and adapt to shifting priorities..
• Experience working with factories/ brands or garment/apparel manufacturing..
• Ability to communicate in Chinese (Mandarin) for coordination with suppliers is a strong plus..

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Thai

ประเภทงาน:

งานประจำ

• Consult & Advise Clients - Guide clients through fabric choices, style options, and fit preferences to create their perfect garments.
• Take & Process Orders - Capture detailed measurements, specifications, and timelines while ensuring accuracy throughout the process.
• Manage Client Relationships - Build lasting connections by understanding each client's unique style and needs across multiple visits.
• Support Marketing Efforts - Help create content and manage social media presence.
• Coordinate Operations - Liaise between clients and our master tailors, ensuring smooth communication and project flow.
• Good English communication skills.
• Detail-oriented with strong organizational skills.
• Interest in fashion, luxury goods and ready to learn & grow.
• Work in our gorgeous atelier, be part of continuing a proud tailoring tradition, and help shape how we connect with discerning local and global clients who value true craftsmanship. Learn a lot of managing a very fast growing fashion business.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Problem Solving, Good Communication Skills, English

ประเภทงาน:

งานประจำ

• Fluent in both English and Chinese (for CN-EN Call Center).
• Proficient in navigating multiple computer systems while actively lisgtening, engaging in conservation, and accurately updating customer information.
• Strong interpersonal and problem-solving skills with the ability to handle diverse customer types and provide effective solutions.
• Excellent communication skills with a service-minded attitude and professional appearance.
• Highly adaptable, responsible, and able to work effectively under pressure in a fast-paced environment.
• Flexible working on varied schedules, including weekends or overtime, besed on business requiments.
• Computers are literate and familar with CRM or customer service management systems.
• All applicant must successfully pass a background check.
• Knowledge, Skills, and Competencies Required.
• Good command of English communication skills in speaking, reading, and writing.
• Strong negoriation skills.
• Problems-solving ability with sound judgment and decisiveness.
• Emotional control and the ability to remain calm under pressure.
• Service-minded attitude with a strong sense of responsibility.
• Excellent interpersonal and teamwork skills.
• Other qualifications as may be specified by Thailand Privilege Card Co., Ltd. for the positions.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Good Communication Skills, Mandarin

ประเภทงาน:

งานประจำ

• Provide accurate and timely interpretation between Chinese and other languages during meetings, conferences, and conversations.
• Translate written documents, emails, and reports as needed.
• Assist in bridging cultural differences to ensure smooth communication.
• Support team members in understanding and conveying messages effectively.
• Maintain confidentiality and professionalism in all interactions.
• Fluency in Chinese and at least one other language (spoken and written).
• Proven experience as an interpreter or translator.
• Strong understanding of cultural nuances and sensitivities.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Why to apply?.
• Join Yuyao Jiuyuan to be part of a supportive and innovative team. Enjoy opportunities for professional growth, a multicultural environment, and a chance to make a meaningful impact through your language skills.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

• สามารถดูแลลูกค้าอยู่ในช่องทางต่าง ๆ (Line, FB, Email) พร้อมสรุป และรวบรวมข้อมูลลูกค้าอย่างครบถ้วน เป็นระเบียบ.
• แนะนำสินค้าและการใช้งานของวัสดุได้อย่างดี.
• ดูแลสต็อกชิ้นงานตัวอย่างวัสดุ ติด tag ข้อมูลที่ถูกต้องให้แต่ละชิ้นตัวอย่าง และมีของครบถ้วนอยู่เสมอ.
• จัดเตรียม/จัดส่ง ชิ้นตัวอย่าง และอัพเดตสถานะการจัดส่งให้กับลูกค้า.
• จัดเตรียมใบเสนอราคา และนำส่งทีมงานอาวุโสเพื่อการอนุมัติ ก่อนส่งให้ลูกค้า.
• ส่งใบเสนอราคา อัพเดตสถานะใบเสนอราคา และประสานงานกับลูกค้าในสถานะสินค้า.
• ประสานงานกับทีมงานฝ่ายผลิตในเรื่องสถานะรายการสั่งซื้อ (order), ข้อมูลผู้รับสินค้า / ใบส่งของ.
• ประสานงานกับทีมงานฝ่ายผลิต เรื่องสต๊อกสินค้าที่มีพร้อมส่ง และเรื่องตัวอย่างที่จะต้องผลิตเพิ่มใน stock.
• รวบรวมเอกสารทั้งหมด เพื่อนำส่งการทำบัญชี.
• สามารถทำงานนอกสถานที่ได้ และแนะนำสินค้าให้เหมาะสมตามงานลูกค้าได้.
• ดูและเรื่องการจัดซื้อวัตถุดิบ และอุปกรณ์ที่เกี่ยวข้องต่างๆ.
• ดูแลความเรียบร้อยของ product display และพื้นที่ทำงาน.
• ดูแลงานอื่นๆ ที่ได้รับมอบหมายอย่างมีประสิทธิภาพ.
• จบการศึกษาระดับปริญญาตรีในสาขาใดก็ได้.
• มีประสบการณ์อย่างน้อย 1 ปีในด้านการจัดการ การขาย การตลาด หรือสาขาที่เกี่ยวข้อง.
• มีทักษะการสื่อสารที่ดี ทั้งการเขียนและการพูด (ภาษาไทยและภาษาอังกฤษ).
• มีความสนใจในด้านการสร้างแบรนด์ และเรื่องความยั่งยืน.
• มีทัศนคติที่พร้อมเติบโต (Growth Mindset) พร้อมทั้งความอยากเรียนรู้และมองโลกในแง่บวก.
• มีความรับผิดชอบ มีวินัย ใส่ใจในรายละเอียด และมีจิตวิญญาณของการให้บริการ.
• มีความเป็นมิตร มั่นใจ และสามารถทำงานคนเดียวและทำงานร่วมกับผู้อื่นได้ดี.
• มีความคิดเชิงกลยุทธ์ และสามารถวิเคราะห์และระบุแนวโน้มต่างๆ ได้.
• มีทักษะการแก้ปัญหา และสามารถเผชิญหน้ากับอุปสรรคได้ดี.

ทักษะ:

Automation, Risk Management, Problem Solving

ประเภทงาน:

งานประจำ

• Customer Insights & Resolution: synthesize quantitative and qualitative data (CSAT, NPS, ticket trends, root-cause analyses) to identify systemic issues and track resolution progress.
• Premium CS: design and implement workflows, SLAs, tooling, and reporting specific to premium customer segments; coordinate escalation paths and concierge services.
• Projects: end-to-end management of CS projects (process, tooling, templates, KB, automation pilots), including scoping, stakeholder alignment, delivery, and post-implem ...
• Requirements: Project management: strong experience with project planning, Agile/sprint approaches, risk management, and stakeholder management.
• Data-driven problem solving: competent with data analysis and translating insights into action.
• Process design: experience mapping workflows, defining SLAs, and implementing operational changes.
• Communication & influence: excellent written and verbal communication; can influence without direct authority and run cross-functional meetings.
• Change management & adoption: experience driving adoption (training plans, comms, playbooks).
• Customer empathy: deep understanding of frontline workflows and customer expectations.

ประเภทงาน:

งานประจำ

Job Description Client Support We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.

ทักษะ:

Compliance, Data Entry, Microsoft Office, English

ประเภทงาน:

งานประจำ

• Visa Application Processing: Manage the entire visa application process, from initial consultation to visa issuance. This includes document collection & review and ensuring compliance with the specific visa requirements of different countries.
• Coordinate with Field Service team s VISA application submission to the relevant embassies or consulates.
• Tracking the status of VISA applications and providing updates to Employees.
• Relationship Management: Build and maintain strong relationships with embassies, consulates.
• Provide Administrative Support: Assist with general administrative tasks, including document preparation, data entry, filing, and maintaining office supplies. Support administrative activities for teams associated with Corporate Communications.
• Support onboarding and offboarding of employees.
• Support order/invoice, Good Receive (GR), and tracking for Direct & In-direct as required.
• Communication Management: Act as a point of contact for internal and external stakeholders. Answer phone calls, respond to emails, and handle inquiries promptly and professionally.
• Data Management: Maintain accurate and up-to-date records and databases. Ensure the confidentiality and security of sensitive information.
• Travel Arrangements: Assist with travel arrangements, including visa application, booking flights, hotels, and transportation for team members.
• Meeting & Event Coordination: Arrange and coordinate internal meetings, events, conferences, and external customer training, including sending invitations, reserving meeting rooms, and ensuring necessary equipment, materials, and refreshments are available.
• Expense Tracking: Assist with expense tracking and reimbursement processes, ensuring accuracy and adherence to company policies.
• Plan and set up external and internal events and internal day fixes in cooperation with the respective lead are part of this team assistant job.
• Manage any ad hoc tasks as assigned by the team.
• What You Bring.
• University graduate or equivalent; additional certification or training in office administration is a plus.
• Proven experience as an administrative assistant or in a similar role.
• Knowledge of visa regulations: possess a strong understanding of visa requirements and procedures in various countries, mainly focusing on AP countries.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong organizational skills with the ability to multitask and prioritize tasks effectively.
• Communication Skills: Excellent written and verbal communication skills to interact with clients, employees, and embassy or consulate officials (Fluent in English).
• Organizational Skills: Ability to manage multiple visa applications simultaneously and prioritize tasks effectively.
• Attention to detail and problem-solving abilities.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Strong interpersonal skills and the ability to work well in a team environment.
• Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.
• Who is Siemens Energy?.
• At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
• Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
• Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo.
• Our Commitment to Diversity.
• Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
• Rewards/Benefits.
• The opportunity to engage in important projects of our Distributed portfolio with significant long term contracts, high volume and profitability focus!.
• Be part of a regional team and global community with high flexibility and drive, that focuses on performance and high quality deliverables.
• Enrich your business network with key stakeholders.
• Readily available learning platform to support your career growth!.
• https://jobs.siemens-energy.com/jobs

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Social media, Social Media Management, Quality Assurance

ประเภทงาน:

งานประจำ

• Supervise daily handling of customer complaints, inquiries, and problem cases.
• Ensure timely and effective resolution in line with service level agreements (SLAs).
• Analyze recurring issues and work with relevant teams to reduce case volumes.
• Lead the SWAT team to manage urgent delivery issues such as stuck, lost, or high-priority parcels.
• Coordinate with operations and ground teams to resolve escalated delivery issues quickly.
• Maintain close monitoring and reporting of high-priority cases to leadership.
• Work closely with SPX operations, customer service, and logistics teams to improve end-to-end service experience.
• Liaise with tech or product teams for system improvements or tools needed for case resolution.
• Track KPIs such as resolution time, CSAT (Customer Satisfaction Score), and all of OKRs areas.
• Use data to find root causes and develop action plans to improve performance and reduce case backlogs.
• Lead and mentor a team of agents or specialists managing case and SWAT activities.
• Conduct regular training, performance evaluations, and process updates.
• Identify customer pain points and suggest enhancements to services or processes.
• Proactively work on initiatives to reduce customer effort and increase satisfaction.
• Requirements Bachelor s degree in Business, Communications, or a related field.
• 5+ years of experience in customer service, with at least 2-3 years in a supervisory or managerial role.
• Proven experience managing teams in live, non-live and SWAT customer service environments (Call, Email, Social media, etc.).
• Strong understanding of all mile delivery and logistics processes.
• Ability to interpret KPIs like CSAT and delivery SLA metrics.
• Strong communication and interpersonal skills to collaborate across teams (CS, Operations, Warehouse and others related).
• Conflict resolution and escalation management abilities.
• Capable of leading a SWAT team and making quick decisions under pressure.
• Proactive mindset for root cause analysis and implementing improvements.
• Comfortable working in fast-paced, high-pressure environments with quick turnaround times.
• Experience with SWAT, Crisis, social media management, live chat platforms, and call technology is a plus.
• Knowledge of e-commerce or logistics industries is a plus.
• Familiarity with quality assurance practices and performance monitoring is a plus.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Microsoft Office, Project Management

ประเภทงาน:

งานประจำ

• Coordinate internal and external meetings.
• Manage complex calendar set up and movement.
• Prepare expense reports and purchase requisitions.
• Coordinate both domestic and international travel arrangements.
• Organize space planning for the site, strategic offsite events and all hands meetings.
• Build cross-functional relationships between departments.
• Main Point of Contact for the entire office.
• Provide operational support for the entire office to include partnering with IT, Facilities, Culinary, Security and Health and Safety teams (where these resources exist).
• Own and curate Office-Welcome for new hires.
• POC for sending and receiving all mail for employees.
• Organizing Office events.
• Maintain and conduct inventory of office supplies.
• Responsible for site specific communications.
• 3+ years of relevant experience providing administrative support to 1 or more executives.
• 3+ years of relevant experience coordinating travel logistics on behalf of 1 or more executives.
• 3+ years of relevant calendar management and expense report management experience for 1 or more executives.
• Experiences balancing competing priorities.
• Experience with Microsoft Office and Google suite.
• Experience with driving and managing key team and business events.
• Experience with project management & working across different stakeholders (internal teams, external partners).
• Experience in prioritizing multiple assignments quickly.
• Experience in multi-tasking and changing direction quickly.
• Experience supporting cross-regional teams and fostering team environment.
• Experience maintaining confidentiality and discretion in all partnerships.
• Possess a can-do attitude and willingness to support Cross-functional partners with projects, events and onsite office support as needed.
• Experience working with executive level leaders, both within and outside of the company.
• Experience building and maintaining trust with leaderships and partners.
• BA/BS.
• Experience collaborating and partnering closely with other administrative professionals and key cross-functional partners.
• Flexibility with coordinating across multiple time zones.
• Experience managing complex calendars with heavy travel schedules.
• Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today beyond the constraints of screens, the limits of distance, and even the rules of physics.
• Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Data Entry, Excel

ประเภทงาน:

งานประจำ

• Department: Back Office & Administration.
• Company: บริษัท จีเอ็มเอ็ม มิวสิค จำกัด (มหาชน).
• Prepare equipment and assets for new employees.
• Manage asset systems, including data entry, issuing numbers, and applying stickers.
• Oversee the rotation and usage of assets within the company.
• Track the return of assets when employees leave the company.
• Conduct annual asset inventory counts.
• Set up office space and arrange office furniture for new departments or relocations.
• Evaluate and categorize the quality of assets.
• Bachelor s degree in any field.
• At least 1 year of experience in asset management or office administration.
• Proficient in Excel, including pivot tables and VLOOKUP functions.
• Experience with publicly listed companies will be considered a plus.
• ประสบการณ์ 1 ปีขึ้นไป.
• จำนวน 1 อัตรา.

ทักษะ:

Compliance, Good Communication Skills, English

ประเภทงาน:

งานประจำ

• Oversee and manage all Return & Refund (R&R) cases for both buyers and sellers, ensuring timely and accurate resolution in accordance with company policies.
• Provide expert guidance and decision-making support to agents when handling complex, sensitive, or high-impact cases.
• Monitor and manage agent performance based on defined KPIs, including productivity, quality, turnaround time, and customer satisfaction.
• Conduct regular coaching, feedback, and performance improvement sessions to enhance agent skills in case handling, communication, and policy knowledge.
• Escalate critical or exceptional cases to relevant stakeholders or upper management when necessary.
• Coordinate cross-functionally with Operations, Quality, Policy, and Product teams to ensure alignment and continuous improvement of processes.
• Analyze case trends and operational insights to identify root causes and recommend process or policy enhancements.
• Ensure compliance with internal guidelines and maintain consistent decision-making across the team.
• Previous experience in customer service, call centers, case management or related experience in a similar role.
• Good communication skills - reading, speaking, and writing (Thai &English).
• Strong critical and logical thinking skills.
• Ability to work in shifts (5 days per week).

ทักษะ:

Bahasa Indonesia, English

ประเภทงาน:

งานประจำ

• Bachelor's degree.
• Previous experience in a customer service, call center, or hospitality role is highly preferred.
• Excellent communication skills in both written and spoken in Bahasa Indonesia and English.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using computer systems and navigating multiple applications simultaneously.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
• A positive and patient attitude with a genuine desire to help people.
• Flexibility to work in shifts, including evenings, weekends, and public holidays.
• What We Offer Competitive salary and performance-based bonuses.
• Comprehensive training and professional development opportunities.
• Health and wellness benefits.
• A diverse and inclusive work environment with opportunities for career advancement.
• Modern and comfortable office space.
• Fun and engaging team activities.
• The Role
• As a Customer Service Representative specializing in Partner Services, you will be the first point of contact for partners making reservations, asking for information, or raising concerns. You will be responsible for delivering professional, courteous, and efficient service while upholding the brand standards of our clients in the hospitality and travel industry.
• Key Responsibilities Handle inbound and outbound calls, emails, and live chat inquiries from partners regarding reservations, booking modifications, and general information.
• Resolve partner complaints and issues with empathy and professionalism, aiming for a first-contact resolution whenever possible.
• Provide accurate and detailed information about services, amenities, and policies.
• Process new reservations and cancellations, ensuring all details are correctly entered into the system.
• Collaborate with internal teams to escalate complex issues and ensure a seamless partner experience.
• Meet or exceed individual and team performance targets, including quality scores, average handling time, and customer satisfaction ratings.
• Maintain a high level of product and procedural knowledge.

ประเภทงาน:

งานประจำ

• จบการศึกษา ม.6 / ปวช. / ปวส. / ปริญญาตรี หมายเหตุ: สำหรับผู้สำเร็จการศึกษาจากคณะครุศาสตร์ นิติศาสตร์ พยาบาลศาสตร์ ออกแบบผลิตภัณฑ์หรือเครื่องประดับ ต้องมีประสบการณ์งานด้าน Chat/Email Agent อย่างน้อย 1 ปี.
• มีประสบการณ์งานบริการลูกค้า (Customer Service) จะได้รับการพิจารณาเป็นพิเศษ.
• มีทัศนคติที่ดี รักงานบริการ มีไหวพริบในการแก้ไขปัญหาเฉพาะหน้า และสามารถทำงานภายใต้แรงกดดันได้ดี.
• มีทักษะการพิมพ์และการใช้แป้นคีย์บอร์ดได้อย่างคล่องแคล่ว (ความเร็วในการพิมพ์ไม่น้อยกว่า 30 คำ/นาที).
• มีความละเอียดรอบคอบในการจัดการข้อมูล และสนใจเรียนรู้เทคโนโลยีใหม่ ๆ.
• มีทักษะการใช้ภาษาไทยที่ดี ทั้งด้านการสื่อสาร การเลือกใช้ถ้อยคำ และการใช้ภาษาอย่างเหมาะสม.
• ให้ข้อมูลและให้บริการแก่ผู้ซื้อและผู้ขายผ่านช่องทางแชทและอีเมล พร้อมจัดการงานค้าง (backlog) อย่างมีประสิทธิภาพ.
• บันทึกข้อมูลการให้บริการในระบบ และประสานงานกับหน่วยงานที่เกี่ยวข้องเพื่อการดำเนินงานที่ราบรื่น.
• สร้างและรักษาความสัมพันธ์อันดีกับผู้ซื้อและผู้ขาย เพื่อเสริมสร้างความพึงพอใจต่อสินค้าและบริการของบริษัทฯ.
• ปฏิบัติงานตามมาตรฐานตัวชี้วัด (KPIs) ที่บริษัทฯ กำหนดได้อย่างมีประสิทธิภาพ.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Microsoft Office

ประเภทงาน:

งานประจำ

• Department: Operations Support.
• Company: บริษัท จีเอ็มเอ็ม มิวสิค จำกัด (มหาชน).
• Support and oversee trainees and students under BLKGEM.
• Coordinate training schedules, classes, and coaching hours.
• Handle communication and respond to messages from trainees, parents, and relevant stakeholders.
• Manage administrative tasks, documentation, and operational support for the team.
• Coordinate with internal teams and external parties as required.
• Perform other tasks as assigned..
• 0-1 year of experience in Admin or Coordinator roles (fresh graduates are welcome).
• Proficient in Microsoft Office.
• Able to work late hours and on weekends based on training or activity schedules.
• Experience in Artist Relation, Artist Management, or Project Coordination is an advantage.
• Strong communication skills, proactive attitude, and high sense of responsibility.
• Able to work well in a team and handle multiple tasks efficient..
• ประสบการณ์ 1 ปีขึ้นไป.
• จำนวน 2 อัตรา.

ทักษะ:

Microsoft Office, Social media, English

ประเภทงาน:

งานประจำ

• Bachelor s Degree or at least Diploma or equivalent in any discipline.
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions.
• Work experience:Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
• Call centre experience is not a must but would be a distinct advantage.
• Required Interpersonal Skills:Passionate about communication and interacting with people is key to success in this role.
• Able to receive continuous feedback and work in a fast-paced working environment.
• Positive attitude and willingness to learn and go the extra mile for self-improvement.
• Good reasoning and analytical skills.
• Able to demonstrate critical thinking, a proactive attitude.
• Must be able to speak, read and write the required language to support.
• Technical Skills:Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
• Responsibilities (May perform other duties as requested that may not be specifically addressed in this document) Assist our community and help resolve inquiries empathetically, accurately and on time.
• Become and remain knowledgeable about social media products and community standards.
• Make well balanced decisions and personally driven to be an effective advocate for our community.
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy.
• Display a strong bias to doing what s right for our community in supporting social media s mission.
• Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content.
• Respond to user inquiries with high quality, speed, empathy and accuracy.
• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
• Enforce social media Terms of Use by carefully monitoring reports of abuse on the site.
• Review the reported content within agreed turnaround times and standards of quality.
• Identify inefficiencies in workflows and suggest solutions.
• Recognize trends and patterns, and escalate issues outside the company policy to the global team.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Mandarin, English

ประเภทงาน:

งานประจำ

• Bachelor's degree holder is required.
• Minimum 2 years of working experience is a Must.
• Fluent in Taiwanese Mandarin (spoken and written).
• Good command of English for internal communication.
• Previous experience in customer service, call center, or similar roles preferred.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Proficient with computer systems and CRM tools is a plus.
• Key Responsibilities: Respond promptly and professionally to customer inquiries via email and live chat.
• Conduct outbound calls to follow up on customer issues, provide information, or gather feedback.
• Identify customer needs and offer appropriate solutions or alternatives.
• Maintain accurate records of interactions and transactions in the system.
• Escalate complex issues to the appropriate departments when necessary.
• Meet performance targets related to response time, customer satisfaction, and quality metrics.
• Contribute to continuous improvement by providing customer feedback and suggestions.