เงื่อนไขการค้นหา

ทักษะ:

Compliance, Legal

ประเภทงาน:

งานประจำ

• Ensure customer s orders are processed in a timely and accurately manner.
• Ensure reports are submitted on a timely to established customer s schedules.
• Investigate root-cause of operation incidents and service failures, make recommendation to the CS Assistant Managers / Management for improvements.
• Liaise and update customer closely to resolve customer orders or shipments related issues.
• Others.
• Inventory Management for Customer s WMS system.
• Ensure all billings are done timely & accurately with all necessary supporting documents.
• Adhere to relevant Standard Operating Procedures (SOP) and Work Instructions (WI).
• Maintain and ensure safe keeping and traceability of relevant customer s document / records.
• Capture and update on all KPI measurement, orders management, and orders turnaround time metrics etc.
• Collate and compute the monthly KPI report.
• Achieve & maintain consistent KPI, make suggestions to improve when necessary.
• Additional functions as mandated by Management.
• QHSE.
• Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency.
• Maintain acceptable Health, Safety and Environmental risk levels in his/her area of responsibility.
• Ensure the compliance with applicable legal requirements.
• At CEVA we are committed to creating a safe and healthy work environment.
• A Competitive Compensation PackageComprehensive Health & Dental Benefits.
• Professional Development Opportunities.
• Continuing Education.
• CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.
• We thank all candidates for applying, however, only successful candidates will be contacted for an interview.

ประเภทงาน:

งานประจำ

• Tracking customer experiences and communicate across online and offline channels, devices, and touchpoints.
• Guiding customer by providing directions, information about stores, facilities, services, and events within the shopping mall.
• Proactively engage with customer and addressing customer inquiries, complaints, and concerns regarding the mall's facilities, services, or specific stores via various channels.
• Collaborating with all departments, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
• Provide customer service when complaints arise and help find the best solutions to make customer satisfied.
• Escalating complex issues or unresolved complaints to higher levels of management for further resolution when necessary.
• Monitoring for any security concerns, coordinating with security personnel to ensure a safe and secure environment for customer.
• Monitoring and reporting maintenance issues, coordinating repairs, and ensuring that the mall's facilities and amenities are properly functioning.
• Providing feedback to improve services and facilities or processes based on recurring customer inquiries or issues.
• Be part of training sessions for outsource, existing touchpoint employees, or specific departments.
• Analyzing customer feedback on touchpoint, as well as preparing reports.
• Supportive of other working and tasks as assigned.
• At least 3 years' experience as a customer experience specialist, or a similar customer support role.
• Extensive experience in gathering and interpreting customer experience information.
• Solid knowledge of customer engagement platforms and channels.
• Exceptional interpersonal skills and a client-centered approach.
• Great organizational and time management abilities, Superb communication, collaboration, and problem-solving skills.
• Strong operational skills in day-to-day execution, familiarity for retail business quick serve environment; highly customer focused.
• Service-mind and excellent customer relationship management.
• Able to deal with challenging customers who have difficult requests.
• Ability to multitask and work in a very fast paced environment.
• Ability to initiative new services align by customer trend.
• CP AXTRA | Lotus's
• CP AXTRA Public Company Limited.
• Nawamin Office: Buengkum, Bangkok 10230, Thailand.
• By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy. .

ทักษะ:

Enthusiastic, English

ประเภทงาน:

งานประจำ

• 00 a.m.-20.00 p.m.
• 00 a.m.-22.00 p.m.
• Base Salary start ฿20,000 + Experience + Toeic Score + Third Language.
• What you'll be doing.
• Provide friendly and efficient assistance to customers, addressing their inquiries and resolving any issues they may have.
• Respond to customer feedback and complaints, taking appropriate actions to ensure customer satisfaction.
• Collaborate with other departments to ensure a seamless and positive customer experience.
• Maintain detailed records of customer interactions and follow up as necessary.
• Contribute to the continuous improvement of customer service processes and procedures.
• Participate in team meetings and training sessions to enhance your skills and knowledge.
• What we're looking for.
• Bachelor's degree in Liberal Arts, Humanities: Major in English / New Graduates are welcome.
• Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds.
• Strong problem-solving and decision-making abilities, with a focus on delivering customer-centric solutions.
• Attention to detail and the ability to multitask in a fast-paced environment.
• Prior experience in customer service or a similar role within the service industry.
• Proficiency in English and Thai, both written and spoken.
• A positive, friendly, and enthusiastic attitude.
• Able to work in shift time.
• If you are passionate about delivering outstanding customer service and contributing to the success of a dynamic organization, we encourage you to apply for this exciting opportunity..

ทักษะ:

Project Management, English

ประเภทงาน:

งานประจำ

• Developing process enhancement strategies.
• Conducts Process blueprinting to review existing processes and identify areas for improvement.
• Analyze performance metrics and operational data to identify opportunities, develop action plans, and implement process improvements.
• Develop and implement process changes to guide the Customer Care Specialist to deliver superior customer experience and to improve operational efficiency.
• Develop process workflow and design for new products, systems and services.
• Oversee implementation of new business processes.
• Monitor and measure the impact of new Process and Improved Process rolled out to ensure achievement of desired outcome.
• Maintain and update all the process related reports and documentation for reference purposes.
• Develop in-depth knowledge of Lazada s products, services and systems used by customers (buyers and sellers) and Customer Care team.
• Assist in promoting the implementation of best practices.
• Recommend innovative business and technical solutions to improve operational effectiveness.
• Process benchmarking and establishing norms and standard of processes - Process Standardization and alignment for six (6) ventures..
• Tertiary education level.
• At least 3 years working experience in Process Improvement/ Process Optimization.
• Service Delivery or Customer Service experience (preferably).
• Excellent English communication.
• Chinese communication (Read and Write) is preferable.
• Any source of project management certification.

ประเภทงาน:

งานประจำ

• Develop Go to Market plan and implement marketing strategies and campaigns to drive subscribers and revenue.
• Define the target audience and key messages to effectively reach and engage the target audience.
• Manage all marketing materials displayed across all broadcast platforms on AIS PLAY and create engaging marketing content, including match day, big matches, fixtures, results as well as develop interesting and viral topics.
• Stand by and handle all urgent changes.
• Prepare crisis management plans for different scenarios to ensure real-time response and action for both internal and external.
• Design the customer journey, manage end-to-end implementation, and ensure successful deployment.
• Manage all sales channels efficiently, delivering sales support information, materials to support sales team, or incentives program when needed.
• Monitor sales performance, prepare reports, and analyze data to ensure targets are met and optimize future marketing initiatives.
• Motivate and maintain relationships with partners and work closely with them.
• Work closely with cross-functional teams, including communication, public relations, social media, technical, and internal designers.
• Manage the budget effectively to ensure marketing initiatives are executed within allocated resources.
• A degree in Marketing, Business Administration, Sports Management, or a related field.
• Proven experience in marketing 4-5 year, especially within the sports industry.
• Ability to plan and execute campaigns that drive revenue and fan engagement.
• Deep understanding of the football audience, culture, fan behavior.
• Creative, strategic thinker with a passion for football to create engaging marketing campaigns or promotions.
• Knowledge of the clubs, players, and commercial of the football league.
• Experience in social media marketing, sport KOLs/influencers, content creation, sport online campaigns to effectively reach audiences.
• Strong written and verbal communication skills for dealing with cross-functional teams.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Proactive, self-motivated, and eager to learn.
• Excellent organizational and time management skills.
• Excellent command of English, both written and spoken.
• Knowledge or skills in using AI is an advantage.
• To apply, click this link or copy this URL => https://ais.wd3.myworkdayjobs.com/Careers/job/Bangkok/Marketing-Specialist--Sport---Content-Marketing-_R25017701.
• Position No.2: Senior Sport and content Marketing officer.
• Execute marketing campaigns to drive subscribers and revenue.
• Define the target audience and key messages to effectively reach and engage the target audience.
• Manage all marketing materials displayed across all broadcast platforms on AIS PLAY and create engaging marketing content, including match day, big matches, fixtures, results as well as develop interesting and viral topics.
• Manage all sales channels efficiently, delivering sales support information, materials to support sales team, or incentives program when needed.
• Work closely with cross-functional teams, including communication, public relations, social media, technical, and internal designers.
• A degree in Marketing, Business Administration, Sports Management, or a related field.
• Proven experience in marketing 2-3 year, especially within the sports industry.
• Ability to plan and execute campaigns that drive revenue and fan engagement.
• Deep understanding of the football audience, culture, fan behavior.
• Creative, strategic thinker with a passion for football to create engaging marketing campaigns or promotions.
• Knowledge of the clubs, players, and commercial of the football league.
• Experience in social media marketing, sport KOLs/influencers, content creation, sport online campaigns to effectively reach audiences.
• Strong written and verbal communication skills for dealing with cross-functional teams.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Proactive, self-motivated, and eager to learn.
• Excellent organizational and time management skills.
• Excellent command of English, both written and spoken.
• Knowledge or skills in using AI is an advantage.
• To apply, click this link or copy this URL => https://ais.wd3.myworkdayjobs.com/Careers/job/Bangkok/Senior-Marketing-Officer--Sport---Content-Marketing-_R25017703.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Ensure timely acknowledgment and resolution of complaints while keeping complainants informed throughout the process.
• Lead root cause analysis and in-depth investigations to understand issues and drive resolution, particularly for high-severity complaints.
• Coordinate with cross-functional teams to gather accurate information and ensure effective case resolution.
• Monitor the implementation of corrective actions and improvements to enhance overall customer experience.
• Maintain proper documentation of complaint outcomes and ensure reporting is accurate and timely for management review.
• Provide guidance to the complaint handling team, fostering high performance, motivation, and continuous development ensuring complaint handling meets expected service standards.
• Requirements:Bachelor s or Master s degree in any field.
• 0 - 3 years of work experience; prior experience in front-line customer service is a plus.
• Strong communication and interpersonal skills, including active listening, effective questioning, conflict resolution, and a good command of English.
• Demonstrated problem-solving and leadership abilities.
• Comfortable working with data and numbers.
• Ability to work efficiently in a dynamic, fast-paced, and diverse environment.

ทักษะ:

Social media

ประเภทงาน:

งานประจำ

• Customer Interaction - Respond to customer inquiries via email, phone, chat, or social media promptly and professionally.
• Order Management - Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Issue Resolution - Address and resolve customer complaints or issues, such as defective products or delivery problems, ensuring a satisfactory outcome.
• Feedback Collection - Gather customer feedback to improve products, services, and the overall customer experience.
• Knowledge Sharing - Stay updated on product knowledge and policies to provide accurate information to customers.
• System Navigation - Utilize CRM software to document, track, and manage customer interactions and profiles.
• Collaboration - Work with other departments, like logistics or operations, to ensure customer needs are met.
• Sales Support - Advise customers on product choices, promotions, and features to support sales efforts.
• Follow-up - Conduct follow-up communications to ensure that customer issues have been resolved to their satisfaction.