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ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Call management
• Receiving all calls from customer within agreed repose time and log call in Help desk system
• Provide solutions to customers via phone
• Analysis and solve the failure for HW, SW, application, Operation and Dispatch call to appropriate service partner
• Problem management
• Provide remote diagnostic to customer system
• Monitor progress of calls
• Escalate call which exceed the Service Level Agreement criteria
• Reporting
• Prepare call log data for manage service report
• Maintenance of call log data
• Manage and document end user manual
• On-site service
• Provide engineering on-site service according to SLA.
• Maintain inventory of IT hardware and software
• IMACD (Install, Move, Add, Change, Delete)
• Others as assigned by Project Manager/Helpdesk Supervisor.
• Male or female, 25-35 years of age
• Bachelor Degree in Computer Engineering or any related fields
• 3-5 year in service and support of Computer equipment, Network system, Infrastructure, IT Service management
• Knowledge in Windows Operating System,Microsoft Office, O365,Share point
• Ability to work flexible
• Good command of English would be advantage
• Service-mind and interpersonal skill is a must - Contract 1 Year.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Quality Assurance, Statistical Analysis

ประเภทงาน:

งานประจำ

• Consumer & Customer Focus: Building world class factories will eliminate losses and ensure that we do not pass on the cost of inefficiencies to our customers and consumers..
• Bias for Action: By providing consistent and near real time information, decisions can be taken quickly which leverage our resources..
• Building Talent & Teams: Our vision is to move to semi-autonomous teams and we require process engineer s with a passion for achieving results through great teamwork, a ...
• Accountability & Responsibility: Taking responsibility for building your team s performance and sharing your best interventions to help support other lines in their improvements..
• Growth Mindset: By building world class factories we will become more competitive in the market place and set the standards to which others aspire..
• WCM: Apply the full set of WCM methods and tools to identify root causes, define countermeasures and validate their effectiveness; mastery of AM, PM, Q and FI tools and processes. Establish standards to support line operators sustain new basic conditions..
• Process and Organisational Design: Leverage technical knowledge and a systems approach to ensure factory lines and processes are optimally resourced (e.g. manpower ratios are efficient and sustainable)..
• Analytical capability: Collect and analyse complex data to penetrate problems phenomena and understand root causes..
• WHAT YOU WILL NEED TO SUCCEED.
• Experiences & Qualifications.
• ESSENTIAL: There are 2 routes available for this role:
• Direct Entry role for postgraduate s engineers. Must demonstrate a flair for improvement engineering and coaching..
• Developmental role for technicians and First Line Managers (formally Supervisors). Must demonstrate a strong technical knowledge across all the site s processes and lines. Must possess strong engineering leadership credentials..
• PREFERRED / DESIRABLE:
• Experience in statistics and process control tools..
• Experience in AM, PM, Quality and FI tools and processes.
• Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their Whole Self to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

ทักษะ:

Automation, Coordinate, Compliance

ประเภทงาน:

งานประจำ

• Responsible for performing and monitoring Bank s IT infrastructure operations of possible intrusion attempts and take necessary actions to mitigate such threats, conducting Vulnerability Scanning and Reporting, and maintaining and supporting Data Leakage Prevention.
• Coordinating with related parties including group and local teams to improve the system and network security controls.
• Assist department head to manage the implementation of security operation related pr ...
• Enforcing the IT Security Policy, standard and Procedure.
• Primary Duties and Responsibilities:
• Maintain security surveillance systems to prevent and detect cybercrime threat and to increase effective, efficiency of security surveillance e.g. SIEM (Splunk), ATP, and etc.
• Monitor, review and analyze Daily Security Surveillance including all external and internal intrusion logs.
• Regularly conduct vulnerability assessment of the Bank s systems, network and sub-systems, generate report, and coordinate with related parties to resolve the valid vulnerability.
• Execute Information Security Incident Response process; work with various parties to perform investigative steps to confirm security incident.
• Support IT security operation Bank wide projects.
• Maintain IT security operation network diagram. Ensure it is always up-to-date.
• BCP & DRP coordination - in term of IT security surveillance.
• Ensure Audit, Risk & Compliance Management.
• Coordinate with other functions in relation to information technology security.
• Learn and promote Bank s security awareness.
• Key Result Areas (KRA):
• To deliver quality job duties and responsibilities within timeline.
• To ensure that all of responsible systems are maintained and always up-to-date.
• Perform other duties as assigned with accuracy and effectiveness.
• Critical Skills and Competencies:
• Technical skill especially IT Security tools e.g. SIEM, IPS, Proxy web filtering, Advance Threat Protection.
• Analytical, evaluate, and problem-solving.
• communicate technical and complex information both orally and in writing.
• Interpersonal skill and ability to work well in a team.
• Experience and Background Requirements:
• Minimum of 5 years progressive experience working in information technology or related fields with at least 3 years of direct, hands on experience in information security and control.
• Well versed in security concepts including but not limited to networking security, perimeter protection, intrusion detection/prevention in depth, incident handling and response, vulnerability assessments, penetration testing, and system, and sub-system security.
• Analysis experience with various system platforms.
• Educational Requirements:
• Bachelor degree of Computer Science or Computer Engineering.