เงื่อนไขการค้นหา

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Project Management, Thai, English

ประเภทงาน:

งานประจำ

• Support AIS in-house or Partner products such as myAIS, AIS Insurance Service, etc.
• Serve as the first point/second point of contact for customers seeking technical assistance over the Ticket system, MS Teams, phone, email, or in person.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process, either directly or through user-friendly guides.
• Follow up with customers to ensure the issue has been resolved.
• Document technical knowledge in the form of notes and manuals for knowledge sharing purpose.
• Keep customers happy.
• Efficiently lead a team of 15 or more members under the high demands and pressures from customers.
• Strive to exceed the expectations of customers and colleagues alike.
• Qualifications BSc/BA in IT, Computer Science,Software Engineer or relevant field.
• At least 5 years experience in Technical Support or Software Development Team.
• Proven experience as a IT Technical Support Specialist or similar role.
• Tech-savvy with working knowledge of techology such as Databases(MongoDB, SQL Statement), Unix System,Kibana, Grafana, Cloud Azure (basic knowledge), etc.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Excellent communication skills.
• Customer-oriented and cool-tempered.
• Recruiter Atitaya Dechpan (อทิตยา เดชปาน)

ทักษะ:

DevOps, Software Development, Javascript

ประเภทงาน:

งานประจำ

• Manage the software development life cycle on the public cloud platforms such as AWS, GCP or others.
• Implement, monitor, and maintain the observability of all workload or environments.
• Collaborate with other team members in order to troubleshoot various environments.
• Help improves and maintains the process by follow the practices or standards.
• Assist with the design, implementation and administration of shared development, monitoring, CI/CD, DevOps, and collaboration tools.
• Support and collaborate with teams on the production incident response activities.
• Troubleshoot and resolve the issues that blocking all the environments activities or upon the requests.
• Identify opportunities to reduce time to delivery, rework and total cost of ownership while improving the functional and non-functional requirements of our system.
• At least 2-3 years of experience in a DevOps related role.
• Experience with modern languages development practices and frameworks (such as JavaScript/.NET/Java/Golang).
• Ability to design, architect, and implement complete CI/CD pipelines.
• Experience in container technology and orchestrating Docker (preferably with Kubernetes, ECS, or equivalent).
• Experience with writing Infrastructure as Code using frameworks such as Terraform, Cloud Formation, or Pulumi on AWS.
• Identify opportunities to reduce time to delivery, rework and total cost of ownership while improving the functional and non-functional requirements of our system.
• Experience working in a heavily regulated industry or environment.
• Preferred Qualifications (If any):.
• Demonstrated skills in Kubernetes provision, configuration, and deployment.
• Demonstrated in-depth knowledge of Linux environments.
• Has deployed a variety of open-source software systems such as NGINX, MongoDB, Redis, Kafka, HashiCorp Vault, etc.
• Experience with deploying or setup Blockchain infrastructure.
• Experience with any hands-on projects involved with security standard or improvement (Such as ISO 27001, PCI-DSS).
• Good documentation skills.