WorkScoreâĒ āļāļ·āļāļāļ°āđāļĢ?
WorkScoreâĒ āļāļ·āļāļāļ°āđāļĢāđāļŦāļĢāļ? āđāļāļāļŠāļĩāļāđāļģāđāļāļīāļāļāđāļēāļāļāđāļēāļāļāļģāđāļŦāļāđāļāļāļēāļāđāļāđāļĨāļ°āļāļģāđāļŦāļāđāļāļāļ°āđāļŠāļāļāļāđāļēāļāļ§āļēāļĄāđāļŦāļĄāļēāļ°āļŠāļĄāļāļāļāđāļāļĢāđāļāļĨāđāļāļļāļāļāļąāļāļāļģāđāļŦāļāđāļāļāļēāļ āļāļļāļāļāļģāđāļāđāļāļāđāļāļāđāļŠāđāļĢāļēāļĒāļĨāļ°āđāļāļĩāļĒāļāđāļāđāļāļĢāđāļāļĨāđāļāļĒāđāļēāļāļāđāļāļĒ 80% āļāļķāđāļāđāļ āļāļķāļāļāļ°āļŠāļēāļĄāļēāļĢāļāļāļđāļāđāļēāļāļ§āļēāļĄāđāļŦāļĄāļēāļ°āļŠāļĄāļāļāļ WorkScore āđāļāđ āđāļāļĢāļāļĒāļēāļāļĢāļđāđ āļāļĢāļāļāđāļāļĢāđāļāļĨāđāđāļĨāļĒ
āļāļąāļāļĐāļ°:
Coordinate, Finance, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Provide strategic direction for the Cryptocurrency Wealth Management team, aligning activities with organizational goals.
- Develop and implement initiatives to enhance the overall customer experience.
- Work closely with and report to the Senior Customer Support Manager, ensuring alignment of Cryptocurrency Wealth Management strategies with broader customer support objectives.
- Collaborate on cross-functional initiatives to streamline support processes and enhance overall service quality.
- Oversee the team in building and maintaining strong relationships with VIP crypto customers.
- Ensure a deep understanding of customers' specific needs,goals, and preferences.
- Offer advanced technical assistance and troubleshooting for complex customer issues related to cryptocurrency wallets and trading platforms.
- Address escalated security concerns, providing guidance on best practices for safeguarding crypto assets.
- Ensure the team is well-versed in internal product features.
- Collaborate with relevant departments to provide customers with advanced insights and tailored recommendations.
- Oversee the team in assisting customers during market volatility or emergencies.
- Provide strategic guidance to help customers make informed decisions and manage risk effectively.
- Ensure the delivery of round-the-clock customer support, addressing urgent inquiries.
- Coordinate in-person meetings as necessary, excluding customer accommodations.
- Lead efforts to build and maintain a robust network of contacts in the cryptocurrency industry.
- Explore and evaluate potential customers and partnerships.
- Oversee the onboarding process for new VIP customers, ensuring a seamless transition and comprehensive understanding of services provided.
- Establish and monitor key performance indicators (KPIs) for the team.
- Implement strategies to continuously improve service quality and exceed performance targets.
- Bachelor's degree in a relevant field (Finance, Business, etc.).
- Minimum 5 years of experience in Customer Experience or related functions in management level.
- Extensive experience in cryptocurrency-related roles, particularly in wealth management.
- Strong English communication skills.
- Strong leadership and strategic management skills.
- Exceptional customer service and communication skills.
- Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.
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