เงื่อนไขการค้นหา

ประเภทงาน:

งานประจำ

At Italthai Group, we strongly believe that the power of our people is what propels our organization towards a sustainable future. So, we aim to discover people who are highly skilled and capable. We continuously invest in the growth and development of our employees and organization, empowering them to collaborate in creating innovative products, services, and experiences that meet the changing needs of the business world.

ทักษะ:

Sales

ประเภทงาน:

งานประจำ

• วางแผนงานร่วมกับฝ่ายขนส่ง TBL ในการรับ-จัดส่งสินค้า,ประสานงานกับทีม Demand Forecast & Planning เพื่อให้มีสินค้าเพียงพอต่อการความต้องการลูกค้า,ประสานงานกับฝ่ายขาย ในเรื่องการรับ-จัดส่งสินค้าของลูกค้าแต่ละราย.
• ดูแล Process Order การเก็บคืน และเปลี่ยนสินค้า ติดตาม และรายงานการจัดส่งสินค้า (รวมการเก็บคืน และการเปลี่ยนสินค้า).
• ติดตาม และรายงานประเด็นปัญหา จากการรับออเดอร์-การจัดส่งสินค้า พร้อมเสนอแนวทางแก้ไขให้ผู้ที่เกี่ยวข้องทราบ.
• ร่วมบริหารสินค้าที่เก็บคืนไม่ให้เสื่อมสภาพ,จัดทำและวิเคราะห์รายงานในส่วนที่เกี่ยวข้อง,พัฒนาและปรับปรุง การรับ-จัดส่ง order ให้มีประสิทธิภาพและทันสถานการณ์.
• วางแผน และประมาณการณ์การจัดสรรสื่อ,การเบิกจ่าย, เปิดเอกสารใบขอเบิก-คืน วัสดุส่งเสริมการขายสื่อร้านโชคชัย, ดูแลและตรวจสอบ Stock สื่อ / ตัดชำรุด / ขายซาก,ตรวจสอบค่าบริการการกระจายสื่อ TBL, ร่วมตรวจนับ Stock สื่อที่คลัง Supplier กับทีมบัญชี.
• ตรวจสอบกิจกรรมส่งเสริมการขายทั้งขารับ และขาจ่าย ตรวจสอบ การจ่ายสินค้าเผยแผร่ให้ร้านค้าตามกิจกรรม โดยตรวจสอบหลักฐานการจ่ายกับระบบ SVM.
• จัดทำ P&L ประจำเดือน และสะสม เพื่อกระทบยอด พร้อมทั้งวิเคราะห์ค่าใช้จ่าย พร้อมเหตุผล เพิ่ม (ลด).
• จัดทำงบสรรพสามิต (รายงาน ภส.08-18, ภส.08-19),รายงาน รับ-จ่าย ตามชนิดสินค้า นำยื่นกรมสรรพสามิต.
• ดูแลการตรวจนับทรัพย์สินเครื่อง POS ร่วมกันทีมบัญชี ตามแผนที่กำหนด.
• ปริญญาโท/ตรี ด้านการบริหาร/การจัดการ /Supply Chain / Logistics หรือสาขาที่เกี่ยวข้อง.
• มีประสบการณ์ด้าน Demand Planning, Supply Planning หรือ S&OP ไม่น้อยกว่า 3-5 ปี.
• มีประสบการณ์การวางแผน/ประมาณการสั่งและกระจายสินค้าอุปโภคบริโภค (FMCG).
• มีทักษะในการใช้คอมพิวเตอร์โปรแกรม MS office ขั้นสูง และการวิเคราะห์เชิงปริมาณ.
• มีทักษะการวางแผนและการจัดการอย่างเป็นระบบ และมีมาตรฐานในการทำงาน รวมถึงการติดตามผลงานอย่างมีประสิทธิภาพ.
• มีทักษะในการประสานงานกับหน่วยงานหลายส่วน (ร้านค้าปลีก, Sales, CVM, Big C, OMT, TBL และโรงงาน) เพื่อสนับสนุนงานขายให้ประสบผลสำเร็จตามเป้าหมายที่กำหนด.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Business Development, Power point, Leadership Skill

ประเภทงาน:

งานประจำ

The purpose of this role is to lead a team of media planners and ensure that best practice is adhered to in their day to day roles, workloads are managed and to provide leadership to the team when dealing with publishers, strategists and planning teams Job Description: The purpose of this role is to lead a team of media planners and ensure that best practice is adhered to in their day to day roles, workloads are managed and to provide leadership to the team when dealing with publishers, strategists and planning teams Key accountability Supports the Senior Management team to ensure ...

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Power point

ประเภทงาน:

งานประจำ

The purpose of this role is to be responsible for the smooth running of accounts and campaigns in the group, whilst managing and coaching the junior direct reports Job Description: Job Description â Effectively runs the day to day planning on key accounts â Builds and develops media owner relationships in order to drive market leading planning for clients â Works with other departments to ensure a campaign goes live on time through the use of best practice and adherence to Service Level Agreementâ s â Uses understanding of commercial opportunities and trading focusses to ensure inv ...

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Working with brands across categories, ranging from traditional ones to more digitally evolved brands.
• Work with best in business media partners & teams.
• Attain strong understanding of cross channel media strategy by working on diversified category & teams.
• Build a solid understanding of the client's business and develop strong working relationships with key client contacts.
• Demonstrate effective collaboration with internal teams and external partners.
• Translate client objectives and business data into actionable media strategies and plans.
• Manage tasks efficiently and meet project timelines.
• Establish trust and reliability with clients and internal teams through consistent delivery and proactive communication.
• Take ownership of day-to-day campaign management, providing insightful recommendations with minimal supervision.
• Contribute to campaign briefs with strategic input supported by data and channel insights.
• Ensure media plans align with client goals, KPIs, and budget parameters.
• Deliver high-quality campaigns that drive measurable business results.
• Contribute innovative ideas and explore new media solutions beyond traditional planning.
• Support the team in developing stronger digital and cross-channel capabilities.
• Play an active role in award-worthy campaign submissions.
• Develop and manage media strategies, planning, and execution for assigned brands.
• Collaborate with cross-functional teams (strategy, investment, analytics, and digital specialists) to deliver integrated campaign plans.
• Set clear campaign objectives, KPIs, and measurement approaches.
• Track and analyze campaign performance to optimize media efficiency and effectiveness.
• Conduct competitive analysis and category reporting to inform planning recommendations.
• Identify opportunities for innovation, partnerships, and new product offerings.
• Maintain good relationships with media partners and negotiate effectively where required.
• Guide junior team members and support their development through coaching and feedback.
• Contribute to continuous improvement of agency processes and best practices.
• Skills and Experience.
• Bachelor's degree in Communication, Marketing, or a related field (Master's degree is a plus).
• Minimum of 5 years' experience in media planning, or integrated communications.
• Strong understanding of media fundamentals across all platforms, especially digital.
• Proven ability to manage multiple stakeholders clients, partners, and internal teams.
• Analytical mindset with the ability to interpret data and provide actionable insights.
• Strong communication, presentation, and organizational skills.
• Fluent English communication skills.
• Life at WPP Media.
• Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we're just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events.
• WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
• We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
• Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.
• While we appreciate all applications received, only those candidates selected for an interview will be contacted.
• Please read our.
• Privacy Notice.
• for more information on how we process the information you provide.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Financial Analysis, Cost Analysis, Accounting, Budgeting

ประเภทงาน:

งานประจำ

• Responsible for the day-to-day financial activities of the organization; control its financial resources and ensure that all financial transactions, systems and procedures comply with regulations, accounting principles, and standards. Activities may include: financial analysis and reporting; inventory and costs control; and budgeting and forecasting. Analyze the organization's revenues, liabilities, credit conditions, and other financial indicators to forecast it's short, medium, and long-term cash flow position; evaluate and recommend investments and other financial instruments to ...
• Manages experienced professionals who exercise latitude and independence in assignments. Sets goals and objectives for team members for achievement of operational results. Problems faced may be difficult to moderately complex. Influences others outside of own job area regarding policies, practices and procedures.
• Manages a staff of professional and support associates. Makes day-to-day decisions for group/department. Adapts departmental plans and priorities to address resource and operational challenges. Assignments are defined in terms of activities and objectives.
• Objectives for assigned area defined by upper management. Some latitude to make decisions to achieve defined goal.
• Will generally have assumed at least the Senior Professional level of experience before becoming a manager. Regularly applies expertise in day-to-day activities. May fill the role of a staff member in complex situations. Requires a four year college degree (or additional relevant experience in a related field). Minimum 5 years functional experience including a minimum of 4 years of position specific experience and 2 years of supervisory experience or 4 years of leadership experience.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Industrial Engineering, Power BI, ERP

ประเภทงาน:

งานประจำ

• Analyze SKU and category-level demand based on sales trends, promotional activities, and seasonality.
• Utilize statistical forecasting techniques and tools to generate accurate demand plans.
• Collaborate with Sales, Production, and other functions to understand key growth drivers, NPD, and promotional impacts.
• Monitor and improve demand planning metrics (Forecast Accuracy, Bias, Leftover).
• Conduct hindsight reviews to evaluate forecast performance and identify improvement opportunities.
• Apply business process improvement (BPI) and root cause analysis to resolve planning issues.
• Translate consensus demand plans into finished goods supply plans aligned with inventory targets and customer requirements.
• Coordinate with Replenishment, Manufacturing, Logistics, and Warehousing to ensure inventory availability and flow.
• Monitor long-term capacity, product shortages, and weekly KPI updates.
• Identify and resolve supply constraints, overstock issues, and inventory deviations.
• Set safety stock parameters considering lead times, warehouse, and transportation constraints.
• Bachelor's degree in industrial engineering, Statistics, Supply Chain, Logistics, Business Administration, or a related field.
• 3-5 years of experience in Demand/Supply Planning, Forecasting, or Supply Chain Management. Fresh graduates are welcome for junior roles.
• Strong analytical and statistical skills with proficiency in Excel; Power BI and ERP systems experience is a plus.
• Excellent communication and interpersonal skills to work effectively across teams.
• Detail-oriented with sound judgment and the ability to manage large datasets and complex planning scenarios.
• Apply now.
• Start applying with LinkedIn.
• Apply Now.
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• Information at a Glance.

ทักษะ:

Project Management, Negotiation, ERP, English

ประเภทงาน:

งานประจำ

• The company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world's evolving vision needs and the global demand of a growing eyewear industry.
• With a worldwide presence across all stages of the value chain, EssilorLuxottica has over 180,000 employees committed to providing vision care and eyewear products that ...
• By investing heavily in R&D for cutting edge lens and frame technology, as well as reimagining the design, form and function of eyewear, EssilorLuxottica constantly sets new industry standards for vision care and eyewear and the consumer experience around it. Beyond the products we make, our company and our people are deeply committed to elevating the importance of vision as both a basic human right and a key lever for global development.
• For more information, please visit www.essilorluxottica.com.
• AEL SC Transformation Project Coordinator.
• AEL SC Transformation Manager.
• Amata, Chonburi.
• EssilorLuxottica, a fully integrated player, is a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically-integrated business that is uniquely positioned to address the world's evolving vision needs and the global demand of a growing eyewear industry. A unique global footprint with a worldwide presence across all stages of the value chain, EssilorLuxottica has over 180,000 employees committed to providing vision care and eyewear products that meet the individual needs and aspirations of each consumer. Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products that have been rigorously tested to meet internationally recognized standards, from the simplest pair of glasses to the most sophisticated custom-made lenses and branded eyewear. For more information, please visit.
• https://www.essilorluxottica.com.
• With over 50 Customers supplied by Rx Export laboratories in Asia (6 Labs between Thailand, China and India), the candidate will join the team in charge of supporting the new operations and business needs: He/She will be personally coordinate projects in order to develop activities such as but not limited to: new system integration, new customer integration, new flow and/or tech integration, flow optimization, etc. He/She will be also working on supporting the teams via continuous improvement topics depending on the department's need.
• Coordinate SC Transversal projects in collaboration with all SC dept. stakeholders, customers & suppliers (significant new Business introduction in AEL, IT major change such as ELECTRA roll out.).
• Coordinate Supply Chain continuous improvement initiatives projects, from business, process and system perspectives in coordination with central and regional teams, labs and plant SC.
• Day in AEL SC Transformation Team.
• Coordinate project teams in the initiation, planning, testing, development, execution and operationalization of strategic projects and coordinate with stakeholders such as IT, Supply Chain, Customer Service, Lab Operations, Engineering, Finance, Commercial teams, external Vendors/Partners and others as per the project requirements.
• Organize meetings, provide information and all project documentation in a clear and consistent manner to support the team's visibility and understanding of project details.
• Develop detailed, integrated project plans, timelines and executive level dashboards to provide continuous insight into the progress and status of assigned projects.
• Manage with limited oversight, project resources (time and personnel) to ensure team alignment and engagement for on-time execution of projects.
• Manage and gather the business requirements and develops business/operation process flows.
• Continuously communicate status updates, critical path milestones, project timeline and risks, providing the appropriate level of detail to match each intended audience.
• Develop guidelines and implement checklists to transition the project through closure and ensures the post Go-Live follow up.
• Conduct and document a Postmortem session with the project team and the target audience of the effort to produce a "lesson learned" documentation and coordinates with all stakeholders to ensure the definition and implementation of standard operating procedures to support the overall health of the solutions.
• Work to resolve complex problems with a cross-functional team where analysis of situations or data requires an in-depth evaluation of various factors.
• Fast moving environment & tight deadlines.
• Products, Flows & IT Systems complexity.
• Experience in functional management with a wide number of actors and in implementation project organizations & processes.
• Experience in Supply Chain & manufacturing, with good knowledge in the conceptualization of planning models and Supply Chain/manufacturing project management in RX production or distribution.
• Organization and Coordination skills in a multicultural environment.
• Good interpersonal skills, enabling interaction with all levels of the organization, and enabling also challenging existing practices while proposing innovative solutions that are compatible with local constraints.
• Negotiation skills.
• Strong analytical & problem-solving skills.
• Good technical understanding and ability to learn fast.
• Ability to work with tight deadlines.
• Ability to work with the most common IT tools (MS Applications, ERP, BI).
• Excellent English communication both written and spoken.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Production planning, Electronics, Automation, Teamwork, English

ประเภทงาน:

งานประจำ

• Production Manager.
• to lead manufacturing operations in a high-volume manufacturing environment. This role is responsible for managing daily production activities, driving operational excellence, ensuring safety, quality, and compliance standards, while leading production teams to achieve business targets.
• The ideal candidate will possess strong leadership capability, manufacturing operation experience, problem-solving skills, and the ability to work effectively in a fast ...
• Production Operations Management.
• Lead and manage daily production operations to achieve production targets, output, quality, delivery, and cost objectives.
• Monitor production performance, productivity, and operational efficiency.
• Ensure smooth production flow and effective manpower utilization.
• Coordinate with cross-functional teams including Engineering, Quality, Supply Chain, Maintenance, Warehouse, and HR to support operational goals.
• Drive production planning execution and ensure alignment with customer demand and business priorities.
• Escalate and resolve operational issues in a timely and effective manner.
• Team Leadership & People Management.
• Lead, coach, and develop Production Supervisors and production teams.
• Build a high-performance culture focused on accountability, teamwork, discipline, and continuous improvement.
• Conduct performance management, coaching, employee engagement, and talent development activities.
• Support workforce planning and succession planning.
• Promote positive employee relations and ensure compliance with company policies and labor regulations.
• Quality, Safety & Compliance.
• Ensure compliance with safety standards, EHS requirements, company policies, and manufacturing regulations.
• Drive product quality improvement and support corrective/preventive actions.
• Ensure manufacturing processes comply with quality systems, operational procedures, and customer requirements.
• Support internal/external audits and customer audit activities.
• Promote a strong safety, quality, and compliance culture within the production organization.
• RBA, ISO & Compliance Management.
• Ensure compliance with Responsible Business Alliance (RBA), ISO standards, company policies, and customer requirements.
• Support internal/external audits and drive corrective action closure.
• Partner with Quality, EHS, HR, and related teams to maintain operational compliance and audit readiness.
• Ensure production teams follow SOPs, work instructions, and safety requirements.
• Promote a strong culture of compliance, ethics, quality, and workplace safety.
• Continuous Improvement & Operational Excellence.
• Drive Lean Manufacturing, productivity improvement, waste reduction, and cost optimization initiatives.
• Analyze production data and KPIs to identify gaps and improvement opportunities.
• Lead root cause analysis and problem-solving activities to improve operational performance.
• Support automation, process improvement, and operational transformation initiatives.
• Bachelor's degree in Engineering, Industrial Management, Manufacturing, or related field.
• Minimum 7-10 years of manufacturing experience with at least 3-5 years in a leadership or production management role.
• Experience in electronics manufacturing, semiconductor, automotive, or high-volume manufacturing environment is preferred.
• Strong leadership, people management, and decision-making skills.
• Good understanding of production planning, manufacturing processes, quality systems, and EHS standards.
• Experience supporting RBA and ISO compliance activities and audits is preferred.
• Strong analytical, problem-solving, and communication skills.
• Familiarity with Lean Manufacturing, Kaizen, 5S, or continuous improvement methodologies.
• Good command of English communication.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Google Analytics, Purchasing, Automation, YouTube, SAP

ประเภทงาน:

งานประจำ

• A dynamic and results-driven Senior Manager, Digital Business (Regional Role) to lead and execute performance marketing strategies. In this role,you will work closely with local markets, business units, and sales teams to strengthen performance marketing efforts and drive online lead generation and conversion.
• As a subject matter expert, you will be responsible for planning, executing, and optimizing performance campaigns across multiple platforms, including Google Ads, LinkedIn Ads, email marketing, and onsite ads on ecommerce platforms. You will also lever ...
• (ABM) initiatives, streamline lead nurturing, and improve marketing efficiency.
• This is a hands-on, strategic role where you will consult, collaborate, and implement best-in-class performance marketing practices to maximize business growth. If you have a passion for performance marketing, marketing automation, and data-driven decision-making, this is an exciting opportunity to make an impact on a regional scale.
• General Responsibilities.
• Act as a performance marketing expert and consultant, driving the development and execution of performance marketing strategies to support business growth.
• Collaborate closely with sales teams and business units to align performance marketing initiatives with sales objectives and revenue targets.
• Optimize and leverage marketing automation tools and processes to enhance lead generation and conversion efforts (experience with Salesforce Pardot is an advantage).
• Oversee the planning, execution, and performance analysis of paid advertising campaigns on platforms such as Google Ads, LinkedIn, Facebook Ads, and onsite ads on ecommerce platforms.
• Develop and optimize Account-Based Marketing (ABM) strategies, ensuring effective lead nurturing, segmentation, and conversion tracking.
• Implement and refine demand generation and lead conversion tactics to improve marketing ROI and sales pipeline efficiency.
• Utilize A/B and multivariate testing to enhance campaign performance,refine user segmentation, and drive continuous improvement.
• Design and manage end-to-end marketing campaigns and customer journey workflows, ensuring seamless transitions from lead generation to.
• deal closure.
• Pitch performance marketing services to new clients and help win new business.
• Functional Skills and Knowledge.
• Good knowledge of Performance Marketing channels including, but not limited to marketing automation (ie Pardot, Marketo), email marketing, content marketing, lead generation, display & native advertising, search engine marketing, social media.
• Proven experience in media planning, buying and optimization for lead and conversion campaigns.
• Familiarity of CRM & user flow automation.
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).
• Strong organization, interpersonal and communications skills.
• Understanding of performance marketing.
• Proven track record in delivering marketing campaigns that drive sales growth.
• Entrepreneurial, pragmatic and willingness to get hands dirty to get things done.
• Ability to manage multiple priorities and drive projects to completion within a demanding timeline.
• Excellent communication and presentation skills. Ability to manage difficult clients as well as internal stakeholders.
• Fluent writing and verbal communications in Thai and English.
• Ability to manage a team, including remote headcount.
• Education.
• Bachelor, Master's Degree or MBA in Business Administration, Marketing or Strategic Management.
• 10 years of hands-on performance marketing experience.
• 5 years of team management experience.
• Experience in a Performance Marketing agency, Media/CRM platform, or Ecommerce platform in Performance Marketing role.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Product Development, Project Management, Social media, English

ประเภทงาน:

งานประจำ

• Business & Commercial Management.
• Own and drive sales and profitability targets for the category.
• Develop annual and quarterly business plans to achieve revenue and market share objectives.
• Monitor business performance and identify opportunities to accelerate growth.
• Analyze market trends, competitor activities, and consumer insights to inform strategic decisions.
• Coordinate demand forecasting and inventory planning with relevant teams.
• Brand Strategy & Marketing Planning.
• Develop and execute annual marketing strategies aligned with business objectives.
• Define product positioning, pricing, and promotional strategies.
• Build product launch calendars and campaign roadmaps.
• Manage marketing budgets to maximize ROI.
• Product Launch Management.
• Lead end-to-end product launches, including forecasting, communication planning, trade support, and post-launch evaluation.
• Coordinate with product development, operations, sales, and related parties to ensure successful launches.
• Integrated Marketing Communication Management.
• Lead communication planning and execution across social media, digital advertising, influencers, PR, events, in-store Communication.
• Ensure all creative assets are aligned with brand identity and campaign objectives.
• Manage relationships with agencies and external partners.
• Store Management.
• Oversee performance of company-owned retail stores.
• Develop in-store promotions and customer engagement initiatives.
• Monitor KPIs such as traffic, conversion rate, average basket size, and sell-through.
• Work closely with store teams to improve customer experience and sales productivity.
• E-Commerce Management.
• Oversee business performance on the brand website and online marketplaces.
• Plan promotional calendars and optimize product pages, content, and conversion.
• Visual Merchandising (VMD).
• Develop and implement visual merchandising guidelines and seasonal display concepts.
• Oversee window displays, tester presentation, POSM, and in-store layouts.
• Ensure a premium and consistent brand presentation across all stores.
• Performance Analysis & Reporting.
• Prepare regular reports on sales performance, campaign effectiveness, market trends, and customer insights.
• Present recommendations and action plans to senior management.
• Bachelor's degree or higher in Marketing, Business Administration, or a related field.
• Minimum of 5 years of relevant experience for Assistant Marketing Manager and 8 years or more for Marketing Manager in brand management, marketing, or other related commercial roles.
• Proven experience in fragrance, beauty, cosmetics, fashion, or other premium consumer brands is highly preferred.
• Demonstrated experience in supervising and managing team members is required.
• Strong leadership and cross-functional collaboration skills, with the ability to work effectively with internal teams and external partners.
• Excellent presentation, communication, and project management skills.
• Excellent command of English, both written and spoken.
• Entrepreneurial mindset with strong ownership and attention to detail.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Analytical Thinking, Production planning, Problem Solving, Cloud Computing, Enthusiastic, Electronics, Automation, Teamwork, English

ประเภทงาน:

งานประจำ

• We're committed to bringing passion and customer focus to the business.*.
• If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!*.
• About Lumentum.
• Lumentum (NASDAQ: LITE) is a global leader in optical and photonic technologies that power the networks and infrastructure behind AI, cloud computing, and next-generation communications. Built on decades of photonics innovation, Lumentum delivers high-performance lasers, modules, and optical subsystems that enable scalable, energy-efficient data center connectivity, advanced telecom networks, industrial manufacturing, and sensing applications. Headquartered in San Jose, California, the company operates R&D, manufacturing, and sales facilities worldwide.
• Learn more at www.lumentum.com.
• Position: Production Manager.
• Location: Lumentum Thailand, Navanakorn - Pathum Thani.
• Department: Productions.
• Reports To: Senior Director, Operations.
• Position Summary.
• We are seeking an experienced and results-driven Production Manager to lead manufacturing operations in a high-volume manufacturing environment. This role is responsible for managing daily production activities, driving operational excellence, ensuring safety, quality, and compliance standards, while leading production teams to achieve business targets.
• The ideal candidate will possess strong leadership capability, manufacturing operation experience, problem-solving skills, and the ability to work effectively in a fast-paced environment while driving continuous improvement and team engagement.
• Production Operations Management.
• Lead and manage daily production operations to achieve production targets, output, quality, delivery, and cost objectives.
• Monitor production performance, productivity, and operational efficiency.
• Ensure smooth production flow and effective manpower utilization.
• Coordinate with cross-functional teams including Engineering, Quality, Supply Chain, Maintenance, Warehouse, and HR to support operational goals.
• Drive production planning execution and ensure alignment with customer demand and business priorities.
• Escalate and resolve operational issues in a timely and effective manner.
• Team Leadership & People Management.
• Lead, coach, and develop Production Supervisors and production teams.
• Build a high-performance culture focused on accountability, teamwork, discipline, and continuous improvement.
• Conduct performance management, coaching, employee engagement, and talent development activities.
• Support workforce planning and succession planning.
• Promote positive employee relations and ensure compliance with company policies and labor regulations.
• Quality, Safety & Compliance.
• Ensure compliance with safety standards, EHS requirements, company policies, and manufacturing regulations.
• Drive product quality improvement and support corrective/preventive actions.
• Ensure manufacturing processes comply with quality systems, operational procedures, and customer requirements.
• Support internal/external audits and customer audit activities.
• Promote a strong safety, quality, and compliance culture within the production organization.
• RBA, ISO & Compliance Management.
• Ensure compliance with Responsible Business Alliance (RBA), ISO standards, company policies, and customer requirements.
• Support internal/external audits and drive corrective action closure.
• Partner with Quality, EHS, HR, and related teams to maintain operational compliance and audit readiness.
• Ensure production teams follow SOPs, work instructions, and safety requirements.
• Promote a strong culture of compliance, ethics, quality, and workplace safety.
• Continuous Improvement & Operational Excellence.
• Drive Lean Manufacturing, productivity improvement, waste reduction, and cost optimization initiatives.
• Analyze production data and KPIs to identify gaps and improvement opportunities.
• Lead root cause analysis and problem-solving activities to improve operational performance.
• Support automation, process improvement, and operational transformation initiatives.
• Bachelor's degree in Engineering, Industrial Management, Manufacturing, or related field.
• Minimum 7-10 years of manufacturing experience with at least 3-5 years in a leadership or production management role.
• Experience in electronics manufacturing, semiconductor, automotive, or high-volume manufacturing environment is preferred.
• Strong leadership, people management, and decision-making skills.
• Good understanding of production planning, manufacturing processes, quality systems, and EHS standards.
• Experience supporting RBA and ISO compliance activities and audits is preferred.
• Strong analytical, problem-solving, and communication skills.
• Familiarity with Lean Manufacturing, Kaizen, 5S, or continuous improvement methodologies.
• Good command of English communication.
• Preferred Competencies.
• Leadership & Team Development.
• Operational Excellence.
• Problem Solving & Decision Making.
• Cross-functional Collaboration.
• Stakeholder Management.
• Strategic & Analytical Thinking.
• Compliance & Audit Readiness.
• Continuous Improvement Mindset.
• Working Conditions.
• Work in manufacturing and production floor environment.
• We are an equal opportunity employer and value diversity at our company. *.
• We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. *.
• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. *.
• Please contact us to request accommodation.*.

ทักษะ:

Business Development, Product Development, Negotiation, Budgeting, English

ประเภทงาน:

งานประจำ

• We are seeking an experienced and results-driven Sales Manager to lead our sales operations, drive revenue growth, and strengthen our market presence across modern trade and other distribution channels. This role is responsible for developing and executing sales strategies, managing key customer relationships, leading a high-performing sales team, and achieving ambitious sales and profitability targets.
• The ideal candidate is a strategic thinker with strong leadership, negotiation, and business development skills, capable of identifying new growth opportunities while e ...
• Develop and execute annual sales strategies, targets, budgets, and gross profit plans to achieve business objectives.
• Analyze market trends, competitor activities, customer behavior, and industry developments to identify business opportunities.
• Forecast sales performance and establish annual sales plans for key accounts and new business opportunities.
• Drive new customer acquisition through direct sales activities, cold calling, business development initiatives, and B2B customer visits.
• Monitor and manage sales volume, product mix, pricing strategies, and profitability.
• Review and adjust selling prices based on market conditions, costs, competition, and customer demand.
• Ensure achievement of monthly, quarterly, and annual sales targets and operational requirements.
• Lead, coach, and motivate the sales team to maximize performance and productivity.
• Collaborate closely with Marketing, Supply Chain, Product Development, and other cross-functional teams to achieve company objectives.
• Develop and implement annual sales action plans and promotional programs.
• Recruit, train, develop, and manage sales team members through performance management and coaching.
• Build and maintain strong relationships with key customers and business partners.
• Handle customer concerns and resolve sales and service-related issues professionally and effectively.
• Continuously enhance professional knowledge through training, networking, and industry engagement.
• Perform other duties and special projects as assigned by management.
• Bachelor's degree or higher in business administration, marketing, or a related field.
• Proven experience in sales management, preferably within consumer goods, retail, or FMCG industries.
• Strong understanding of modern trade, retail operations, and distribution channels.
• Experience in the houseware or home products business is an advantage.
• Demonstrated success in achieving sales targets and driving business growth.
• Strong leadership and people management skills with experience leading and developing sales teams.
• Excellent negotiation, business development, and customer relationship management skills.
• Strong analytical and strategic planning capabilities.
• Outstanding presentation, communication, and storytelling skills.
• Ability to build effective cross-functional relationships and collaborate with stakeholders at all levels.
• Experience in budgeting, forecasting, and sales performance analysis.
• Self-motivated, results-oriented, and able to work in a fast-paced environment.
• English Resume Only!!!.
• MYREX (Thailand) Co., Ltd.
• 888 Moo.5, Srinakarin Road, Samrong Nuea,.
• Mueng Samutprakan, Samutprakan, 10270.
• 02-----571.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

SAP, English

ประเภทงาน:

งานประจำ

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. Accountability responsible for delivery of outcome of assigned projects or areas of re ...

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Project Management

ประเภทงาน:

งานประจำ

• Own end-to-end incident and request ticket management, including support and escalation processes, working with regional application teams and local IT to resolve issues promptly.
• Ensure high performance across all service processes through accurate reporting, trend analysis and continuous improvement activities.
• Take ownership of major incidents alongside the Major Incident Manager, coordinating resolving parties, communicating with stakeholders and conducting post-incident rev ...
• Monitor, control and support service delivery by ensuring systems, methodologies and procedures are in place. Define and report on key metrics and KPIs.
• Be accountable for service quality and performance, ensuring future demand from growth and projects is factored into capacity plans.
• Proactively identify recurring issues and improvement opportunities, driving service improvement plans through to completion to maintain high user satisfaction.
• Project Delivery.
• Act as in-country delivery manager for infrastructure projects, including new site establishment, renovation and relocation.
• Coordinate with internal and third-party teams to ensure projects are delivered on scope, on time and within budget.
• Advise on vendor quotations, budgets and alternative solutions for infrastructure initiatives in line with global and regional standards.
• Assess the service impact of upcoming projects, working with project teams to minimize disruption and ensure operational readiness before, during and after delivery.
• Act as the local point of contact between global/regional project teams and local business stakeholders, ensuring clear communication and alignment throughout the project lifecycle.
• Budgetary and Performance.
• Manage and monitor the market's service delivery budget for infrastructure and service management, ensuring spending is tracked, justified and aligned with business priorities.
• Identify cost-effective opportunities to protect and improve services, working with internal and third-party teams to follow through on agreed actions.
• Provide inputs to regional Tech team to support regional budgetary planning and performance reporting.
• Governance, Security and Compliance.
• Lead the remediation of security risks identified by internal and external parties, communicating potential risks to local business management and escalating as needed.
• Coordinate data protection awareness initiatives with local business management to strengthen security culture.
• Review change execution and results impacting the market, understand the impact of failed changes and suggest improvements to avoid unnecessary business disruption.
• Respond to auditor requests for service delivery information during internal and external audits, and follow up on findings in a timely manner.
• Manage and maintain IT hardware and software asset inventory, ensuring records are accurate and up to date.
• Establish and enforce asset management controls, including tracking, regular audits and incident procedures to prevent loss and ensure timely investigation and resolution when asset discrepancies occur.
• Stakeholder Management.
• Build and maintain relationships with internal users and business stakeholders to discuss service levels and identify improvement opportunities.
• Liaise with internal and external delivery and support partners to ensure the health of local and regional applications and provide timely support.
• You Are Energised By.
• Partnering closely with business stakeholders across the organization and working in a highly collaborative environment.
• Exploring new technology, AI and data to improve IT service management processes and standards.
• Being part of a culture that values listening, co-creation, inclusiveness, user-centricity and agility in designing solutions.
• Having the opportunity to drive value in areas where you excel, with the support to grow and be at your best.
• What You Will Bring.
• At least 8 years of hands-on experience in service delivery management, covering production infrastructure and application support, within a multinational or retail environment is preferable.
• Degree in Computer Engineering, Computer Science, Information Technology or a related technical discipline.
• ITIL Foundation certified (Intermediate or Expert level preferred). PMP certification is a plus.
• Solid experience across the IT Service Management lifecycle, including Service Strategy, Service Design, Service Operation (Incident, Problem and Change Management) and Continual Service Improvement.
• Working knowledge of end user devices, network, server, access points, video conferencing and security technologies, with an interest in following evolving technology trends.
• Proven ability to manage IT services, projects, vendors and budgets in parallel, balancing competing priorities and delivering results under pressure.
• Practical, solutions-oriented approach to problem-solving with a proactive and positive "can-do" attitude.
• Organized, self-motivated and adaptable, with the confidence to work independently, the drive to learn quickly, and a flexible approach to working hours to meet business needs.
• Knowledge or experience in data protection and DPO responsibilities is an advantage.
• Experience managing vendors and budgets.
• What Chanel can offer you.
• Immerse yourself in the heritage, creativity, and evolution of one of the world's most iconic luxury brands.
• Collaborate with diverse teams and leaders across functions, markets, and regions.
• Be part of an inclusive culture that values innovation, entrepreneurship, and leadership.
• Access world-class development opportunities, resources, and support to accelerate your growth and impact.
• _At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel._.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Public Relations, Branding, English

ประเภทงาน:

งานประจำ

• As the Communication Planning and Strategy Executive at aCommerce, you will be a key player in developing and executing communication strategies that enhance the online presence and sales performance of our e-commerce clients. You will be responsible for short video production, live-streaming marketing initiatives, and influencer and affiliate management within the e-commerce ecosystem.
• The role of CPS is to be part of the collaborative team, which consists of marketing, e-store manager, Key Account Management, and demand fulfillment. The CPS is expect ...
• Job Responsibilities.
• Develop and implement communication plans tailored to clients' e-commerce goals and target audiences.
• Stay abreast of e-commerce industry trends, technological advancements, and competitor strategies.
• Collaborate closely with cross-functional teams to ensure consistent messaging and branding across various e-commerce channels.
• Conceptualize, script, and coordinate to produce short videos that showcase our clients' products and services.
• Collaborate with the creative team to ensure the video content is aligned with the client's brand and product offerings.
• Optimize videos for various e-commerce platforms, ensuring they drive engagement and conversions.
• Plan and coordinate to execute live streaming campaigns on e-commerce platforms and social platforms to engage with our client's target audiences in real-time.
• Monitor live streams and media plan (if any) to optimize product visibility and conversion rates.
• Analyze live streaming performance data and adjust strategies for maximum ROI.
• Develop and manage influencer and affiliate marketing programs tailored to drive awareness, traffic, and sales for our e-commerce clients.
• Identify and establish relationships with influential figures in e-commerce platforms and social platforms.
• Coordinate with influencer and affiliate partners to promote our clients' campaigns effectively.
• Reports.
• Track and report weekly or monthly on all activities, in all metrics including the impact of influencer collaborations on e-commerce sales and brand recognition, making data-driven adjustments to optimize program effectiveness.
• Key Requirements.
• Bachelor's degree in communications, marketing, public relations, or a related field.
• 3-5 years of experience in a direct field related to communication planning and strategy for e-commerce brands or companies.
• Deep understanding of e-commerce platforms and their trends. Tiktok is preferable.
• Strong analytical mindset with the ability to leverage data for decision-making.
• Strong understanding of marketing communication theory and principles.
• Ability to think strategically and creatively.
• Excellent written and verbal communication and presentation skills.
• A self-starting attitude - the ability to work independently and take initiatives.
• Ability to manage multiple projects simultaneously.
• Good command in English.

ประเภทงาน:

งานประจำ

• Lead the team to manage the customer's orders that come from muti-Channel.
• Overall responsibility on land transport operations within Maersk group.
• Drive Growth and business transformation/ platform as per company direction.
• Perform daily review of transportation volume and plan to ensure resource are effectively deployed to satisfy customer demand.
• Manage Transport Planning function consist of Transport Strategic Planning and Resource Planning.
• Ensure to deliver the best utilization subcontractor transport resources daily basis, impact to P&L for Transport Cost improvement, comply with local law, Transport Safety Standard and Customer agreement including Subcontractor agreement.
• Ensure good collaborative relationship with customer, vendors and monitor vendor service, report trends to manager and relationship liaisons. Conduct supplier performance management.
• Manage the performance of transport vendors and ensure that they follow the customer SOP and safety procedures.
• Initiate the best value of Transport Planning function to internal & external customer by identify the key performance indicator.
• Take the role as customer fronting leader to ensure good collaborative relationship with customer, not limited to vendors communication as well as standard service level monitoring and control, report trends to manager and relationship liaisons. Conduct supplier performance management.
• Manage team with balance workload, resolve issue arise within team or colleague cross functional.
• Conduct Cost Control and Analysis, leading to improvement in profitability.
• Conduct operation process to optimize productivity with IT Tools.
• Coaching and training Intermodal staffs to understand operational processes, role & responsibility. Keep monitoring to ensure established operational processes are strictly followed.
• Act as a coach and mentor to subordinates on operational activities to resolve/prevent problems and facilitate skills development including training & development plans for subordinates to meet business objectives.
• Develop, review and improve working procedures to maintain high standards of operational and efficiency, productivity, quality of service, reliability, safety and a healthy work environment.
• Monitor billing support document status to ensure on-time submission of billing support document.
• Review monthly KPI result and initiate action plan to improve the result.
• Work closely with relevant stakeholder to deliver great service experience to customer.
• Perform other tasks as assigned by management.
• Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
• We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Automation, Thai

ประเภทงาน:

งานประจำ

• LINE MAN Wongnai is Thailand's Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.
• We are seeking a strategic and results-driven Go-to-Market (GTM) Manager to spearhea ...
• The ideal candidate is passionate about translating technical ad metrics into tangible P&L impact, a master storyteller, a strategic planner, passionate about turning innovative ad products into commercial successes, and excited to build, optimize, and own the future of our advertising business.
• Go-to-Market Strategy & Launch Execution.
• Develop and own the monetization strategy, identifying and building compelling business cases for new revenue opportunities, innovative ad packages, and strategic partnerships tailored to diverse client needs.
• Own the end-to-end GTM strategy for all new Display Ad products and features, from initial planning to post-launch analysis.
• Develop product positioning and messaging that clearly articulates the value proposition and differentiates our offerings in the market.
• Own the end-to-end project lifecycle for all new advertising initiatives, manage the master launch plan from initial business case and strategic planning to final GTM implementation, ensuring tight coordination between Product, Engineering, Sales, and key stakeholders.
• Act as the voice of the customer, gathering market intelligence and feedback to inform the product roadmap and refine GTM strategies.
• Identify and develop strategic partnerships with global technology players (e.g., Meta, LINE) to enhance ad product capabilities and unlock innovative revenue streams.
• Sales Enablement & Commercial Readiness.
• Lead or co-lead the execution of audience segment generation, collaborating with data science and Business Intelligence teams to create, refine, and activate high-value target segments for campaigns.
• Design and lead the execution of a rigorous A/B testing pipeline to continuously improve ad performance, placement efficiency, and targeting methods.
• Develop and deliver all sales enablement materials, including pitch decks, one-pagers, case studies, and internal training documentation.
• Design and lead training programs to ensure the sales team is fully equipped to sell new ad products effectively.
• Create compelling deal structures and promotional packages to drive initial adoption and accelerate revenue growth for new launches.
• Establish key performance indicators (KPIs) for launches and report on progress to senior leadership, providing insights and recommendations for optimization.
• Project Leadership & Stakeholder Management.
• Serve as the key liaison between our technical and business teams, effectively translating commercial needs into technical requirements and technical performance into business impact.
• Champion a data-driven culture by providing detailed documentation, best practices, and training workshops that connect technical optimization efforts to business outcomes. Using performance data and market feedback to refine messaging and strategy.
• Prepare and present regular business reviews and strategic recommendations to senior leadership, clearly articulating performance trends, project progress, and future growth plans.
• Bachelor's degree in Business, Economics, a technical field, or equivalent practical experience.
• 3+ years of experience in product marketing, go-to-market strategy, sales enablement, or a related role within the tech or digital advertising industry.
• Proven track record of successfully launching new products or features from start to finish.
• Proven ability to think commercially and strategically, with experience contributing to success cases, pricing strategies, or revenue growth initiatives.
• Exceptional ability to create compelling product messaging and marketing materials.
• Demonstrated AI Efficiency with business use case implications to boost revenue and productivity (Gemini, ChatGPT, Cluade, Agent AI, or AI automation, etc).
• Demonstrated ability to manage complex projects and collaborate effectively with multiple cross-functional stakeholders.
• Excellent communication and presentation skills.
• Experience working directly with sales teams and developing sales training programs.
• Experience managing a media-related P&L or owning significant revenue targets.
• Strong analytical skills with the ability to use data to inform strategic decisions.
• Hands-on experience in the digital advertising or ad-tech space.

ทักษะ:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
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• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
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ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Software Development, Data Analysis, Architecture, Accounting, TypeScript, Javascript, eCommerce, Python, SQL, C++, English, Thai

ประเภทงาน:

งานประจำ

• Hands-On Technical Programming (Proficient Level).
• Because you will be designing the technical framework for the AI development team, you must speak their language fluently. Hands-on coding testing will be part of our interview process.
• Proficient in data analysis, manipulating data structures, and working with core AI/ML packages.
• Expert-level capability to write complex queries, joins, and aggregations across relational databases to locate and assess business data.
• Strong understanding of object-oriented programming, memory management, and compiled logic to architect high-performance components or system integrations.
• Capable of understanding web architecture, front-end data handling, or building simple prototype UIs to demonstrate how an AI feature will look to the end-user.
• Business Analysis & Domain Knowledge.
• Demonstrated experience translating abstract business problems into technical product documentation (PRDs, wireframes, user stories, architecture flows).
• Forecasting, demand planning, logistics optimization.
• Fraud detection, anomaly detection, automated reconciliation.
• Core Product Skills.
• Proven track record of designing "blueprints" or technical product specs that engineers have successfully built and deployed.
• Strong stakeholder management skills; ability to explain highly complex AI concepts (like neural networks, transformers, or regression models) to non-technical business leaders in plain English.
• Bachelor's or Master's degree in Computer Science, Data Science, Information Systems, or a closely related technical field.
• 5+ years of experience navigating hybrid roles such as Technical Consultant, Solutions Architect, Project Manager or Business Analyst.
• Minimum 2+ years of hands-on experience specifically working on.
• Artificial Intelligence or Machine Learning projects.
• Experience in engaging with Senior Management to gain consensus and sponsorship for key initiatives.
• Strong command of written and spoken English is required. Good command of the Thai language is a strong plus.
• Deep understanding of current AI tools, generative AI technologies, agent systems, and emerging ecosystem trends.
• Knowledge of data privacy, security standards, and ethical considerations surrounding corporate AI deployment.
• Familiarity with the software development lifecycle to effectively collaborate with developers and technical product managers.