เงื่อนไขการค้นหา

ประเภทงาน:

งานประจำ

• Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it s a place where you can grow, belong and thrive.
• About NTT DATA
• NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients inn ...
• Equal Opportunity Employer
• NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Network Infrastructure, Problem Solving, ISO 27001, English

ประเภทงาน:

งานประจำ

• Manage, configure, and troubleshoot enterprise network infrastructure, including switches, routers, and wireless networks.
• Administer firewalls (e.g., Fortinet, Palo Alto, Cisco FirePower) and implement security policies, VPNs, and threat prevention strategies.
• Administer Proxy (ForcePoint) and implement security policies,URL filtering.
• Monitor and optimize network performance, availability, and security using SIEM and monitoring tools.
• Server & Infrastructure Administration.
• Deploy, maintain, and secure Windows/Linux servers, virtualization (VMware/Hyper-V), and storage solutions.
• Manage Active Directory, DNS, DHCP, and other core IT services.
• Perform system backups, disaster recovery planning, and business continuity testing.
• IT Security & Compliance.
• Ensure IT infrastructure complies with ISO 27001 and other relevant security standards.
• Conduct risk assessments, vulnerability management, and security audits.
• Implement and enforce security best practices, access controls, and incident response plans.
• Project & Team Management.
• Assist in IT project planning, execution, and documentation.
• Collaborate with internal teams and vendors to support IT initiatives.
• Provide guidance, training, and support to IT staff and end-users.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System.
• Bachelor s degree in Computer Science, IT, or a related field.
• 2+ years of experience in IT infrastructure, networking, and security.
• Strong knowledge of firewall management, network protocols, and server administration.
• Experience with ISO 27001 compliance, IT security frameworks, and best practices.
• Hands-on experience with Cisco, Fortinet, Palo Alto, Windows/Linux servers, VMware/Hyper-V.
• Certifications such as CCNA, CCNP, Fortinet NSE, Microsoft Azure, CISSP, CISM, or ISO 27001 Lead Implementer are a plus.
• Excellent problem-solving, analytical.
• Excellent communication skills in both written and spoken English.
• Director and the team..

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

English

ประเภทงาน:

งานประจำ

• ให้การสนับสนุนและแก้ไขปัญหาด้าน IT แก่พนักงานทั้งด้าน Hardware และ Software.
• ติดตั้ง ดูแล และซ่อมบำรุงระบบเครือข่าย เช่น Router, Switch Hub, Access Point, NAS.
• ติดตั้งและดูแลระบบสายสัญญาณภายในองค์กร เช่น LAN, สายไฟ, สายสัญญาณเครือข่าย.
• ดูแลและบริหารจัดการระบบเครือข่ายพื้นฐาน เช่น IP Address, DHCP, DNS.
• ติดตั้งและดูแลระบบปฏิบัติการ Windows Server และ Linux เบื้องต้น.
• ดูแลบัญชีผู้ใช้งาน (User Account) และสิทธิ์การเข้าถึงระบบต่าง ๆ.
• สนับสนุนการใช้งานโปรแกรมพื้นฐานและแอปพลิเคชันสำนักงาน.
• ติดต่อประสานงานกับผู้ให้บริการภายนอกหรือซัพพลายเออร์เมื่อมีปัญหาด้านระบบ.
• วุฒิการศึกษาระดับ ปวส. หรือปริญญาตรี สาขาเทคโนโลยีสารสนเทศ, วิศวกรรมคอมพิวเตอร์ หรือสาขาที่เกี่ยวข้อง.
• มีความรู้พื้นฐานเกี่ยวกับ TCP/IP, เครือข่าย LAN, การตั้งค่า DHCP.
• เข้าใจพื้นฐานการทำงานของอุปกรณ์ Router, Switch Hub, Access Point และ NAS.
• มีทักษะในการติดตั้งและดูแลระบบปฏิบัติการ Windows Server และ Linux.
• สามารถสื่อสารภาษาอังกฤษได้.
• มีความรับผิดชอบสูง และสามารถทำงานภายใต้แรงกดดันได้.
• หากสามารถเดินทางไปทำงานที่ต่างประเทศได้จะพิจารณาเป็นพิเศษ.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Python, SQL, Database Administration, English, Thai

ประเภทงาน:

งานประจำ

• Guide and train new customers to confidently use our system.
• Monitor customer activity, troubleshoot basic issues, and coordinate with internal teams.
• Analyze and manage customer data to ensure readiness for real-time use.
• Work closely with logistics, operations, and tech teams to deliver a seamless onboarding experience.
• Travel and visit customer sites.
• Experience in Customer Support or Data Analysis is a plus new graduates are welcome to apply.
• Proficiency in Excel and SQL; Python skills are a plus.
• Excellent communication skills in both Thai and English.
• Adaptable, quick to learn, and able to work under pressure.
• Educational background in IT, Computer Science, or related fields is preferred.
• Allows you to apply your skills in data, technology, and customer service.
• Supports your personal and professional development.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

• ให้การสนับสนุน ปัญหา IT รายวันแก่พนักงาน เช่น คอมพิวเตอร์ช้า อินเทอร์เน็ตหลุด ปริ้นเตอร์ไม่ออก
• ช่วยจัดหา ตั้งค่าอุปกรณ์ใหม่ (Laptop/PC/Monitor/Printer) และอัปเดตซอฟต์แวร์
• ดูแล User Account เช่น Email, Lark, Cloud Storage
• จัดทำคู่มือใช้งานระบบพื้นฐานสำหรับพนักงาน
• 2) IT Infrastructure & Network
• ตรวจสอบและดูแลระบบ Wi-Fi, Router, Firewall, Switch
• ดูแลระบบอินเทอร์เน็ตให้พร้อมใช้งานอยู่เสมอ
• จัดทำแผนบำรุงรักษาอุปกรณ์ IT
• จัดการระบบสำรองข้อมูล (Backup)
• 3) IT Security (ระดับพื้นฐาน)
• อัปเดต Antivirus / Patch / OS
• ตั้งค่าความปลอดภัยสำหรับผู้ใช้งาน เช่น Password Policy, MFA
• ตรวจสอบความเสี่ยงเบื้องต้น เช่น Phishing, Malware
• ให้คำแนะนำผู้ใช้เกี่ยวกับการใช้งานระบบอย่างปลอดภัย
• 4) General Administration (เกี่ยวข้องกับงานออฟฟิศ)
• ดูแลอุปกรณ์สำนักงานที่เกี่ยวข้องกับอุปกรณ์ IT เช่น Projector, Smart TV, ระบบประชุม (Meeting Setup)
• ประสานงานกับ Vendor ภายนอก เช่น ผู้ให้บริการอินเทอร์เน็ต, ซ่อมอุปกรณ์
• จัดทำทะเบียนทรัพย์สิน IT (IT Asset Register)
• ช่วยดูแลสต๊อกอุปกรณ์สำนักงานที่มีความเกี่ยวข้องกับ IT
• ช่วยดูแลความเรียบร้อยของสำนักงานในภาพรวม
• 5) AI & Automation Support (เพื่อสนับสนุน Strategy ด้าน Technology และ AI)
• ทำงานร่วมกับทีม AI ในการใช้งาน AI Tools เพื่อช่วยเพิ่ม Productivity
• ทดลองใช้เครื่องมือ AI เช่น ChatGPT, Automation Tools, โปรแกรมช่วยแก้ปัญหา IT
• นำ AI มาช่วยลดเวลาการแก้ไขปัญหาซ้ำ ๆ เช่น สคริปต์อัตโนมัติ..

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

• Design, implement, and maintain IT infrastructure to support business operations.
• Monitor system performance and troubleshoot issues to ensure high availability and reliability.
• Bachelor s degree in Computer Science, Information Technology, or a related field.
• 5 experience in IT infrastructure management and system administration.
• Strong knowledge of network protocols, security, and virtualization technologies.
• able to work onsite at FYI Building (near MRT queen sirikit convention center).
• Apply at: [email protected].

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Javascript, English

ประเภทงาน:

งานประจำ

• Provide 24-hour response to operational failures of the bank's core banking system, covering.
• business anomalies in application systems (e.g., deposit, loan, report, and document systems) and.
• infrastructure anomalies (e.g., cloud services, databases, and networks);.
• Conduct real-time monitoring of system issues and respond promptly; escalate issues to the.
• subsequent handling process in a timely manner, and assist in extracting logs and data required for.
• issue analysis;.
• Upon receiving the bank's MA support request, initiate the response process within 15 minutes,.
• and quickly complete preliminary localization through troubleshooting of abnormal phenomena, log.
• analysis, and data verification;.
• Cooperate efficiently with the bank to resolve Serv1 or Serv2-level system issues;.
• Prepare detailed incident reports, and accurately communicate the results of root cause analysis to.
• the bank and support teams;.
• Organize the MA processes of the core system, iteratively update the MA support manual, and.
• ensure the implementation of standardized MA practices.
• A bachelor's degree or above, majoring in computer science, software engineering, or related fields.
• Have in-depth familiarity with the application architecture of the bank's core systems, master.
• relevant knowledge of cloud environment operation and maintenance, and possess professional.
• knowledge of IT Service Management (ITSM) best practices.
• Have excellent written and verbal communication skills, and be able to convey complex information.
• clearly and concisely. Thai or English communication skills are required.
• Recognize and accept the 24-hour, 7-day shift system, and be able to adapt to night shifts and.
• holiday duty (each shift includes 30-minute shift-handover time).
• Have strong coordination and organizational abilities, and be able to manage multiple tasks.
• efficiently and prioritize them clearly.
• Be familiar with the Spring Boot framework and have Java coding and development capabilities.
• Be familiar with the access operations of mainstream databases (MySQL, PostgreSQL), and have the.
• ability to optimize SQL, tune performance, and optimize batch tasks.
• Be proficient in mainstream development tools such as Eclipse and IntelliJ IDEA, be skilled in using.
• version management tools such as Git and SVN, and log management and analysis tools such as.
• Kibana.
• Be able to work stably in Thailand for a long time, have good self-learning ability, and be able to.
• quickly adapt to business and technological updates.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Important] As an SES (System Engineering Service) engineer, you will be assigned to work on-site at a client company (a Japan-affiliated system integrator).
• Understanding customer business objectives and translating them into technical solutions.
• Implement the new network configuration and parameters received from the design team by configuring them on the actual devices.
• Read and interpret parameter sheets, create configuration, install operations, and prepare related documentation such as operation plans, time schedules, and work reports.
• Work Location: Mainly in Our CUSTOMER Office (Bangkok - BTS Pholenchit Station).
• Work Time: Monday - Friday: 8.30-17.30 *depend on our CUSTOMER schedule.
• Thai nationality only.
• Daily conversation level for both written and spoken English.
• Foundation/Associate degree or above in Computer Engineering, Computer Sciences or related field.
• Experience 3 years or more in IT infrastructure networking (Implement, Design).
• Experience with configuring and install network devices such as Cisco, Fortinet, Yamaha, and Aruba products. *not inculde design.
• Strong understanding and practical knowledge of TCP/IP, OSPF, BGP, VLAN, STP, and other essential network protocols.
• Able to do on-site support and travel up-country.
• Able to deal with difficult situation and working under time constraints.
• Passionate in learning new technology.
• Good team player.
• Service minded with excellent communication and coordination skills, positive attitude, proactive and willing to learn with multi-tasking skills.

ประสบการณ์:

10 ปีขึ้นไป

ทักษะ:

Good Communication Skills, CPD License, English

ประเภทงาน:

งานประจำ

• Lead and manage Accounting, Finance, HR, and Administrative functions in Thailand.
• Ensure timely and accurate data entry into the INFO system.
• Prepare and monitor budgets related to the financial operations of the Thailand entity.
• Oversee and validate reporting from a subsidiary in Vietnam for accuracy and timeliness.
• Manage monthly, quarterly, and annual account closures, in compliance with Thai regulations and Germany s accounting standards.
• Co-sign financial transactions with the Managing Director.
• Handle payroll and HR matters following Thai labor laws.
• Monitor accounts receivable and coordinate with the Sales.
• Supervise inventory management, ensuring proper controls and documentation.
• Manage contracts and legally binding documents.
• Perform general administrative tasks to support smooth daily operations.
• Bachelor s degree in Accounting (Finance as an added advantage).
• Minimum 10 years of experience in accounting or finance roles.
• Good command of English; able to communicate with headquarters in Germany/Austria and regional offices.
• Proficient in working across functions and departments.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Assurance, Teamwork, English

ประเภทงาน:

งานประจำ

• Day to day support on help desk Methodology consulting to the practice.
• Collect and identify the current practical issues from the practice to data analytic and reporting.
• Prepare and launch the best practice, Tip & Guidance to the practice along the audit process.
• Join and gather the highlights and content from the Global Assurance Quality - Methodology, Asia Pacific, other levels to make the local communication.
• Perform the file review for coaching purpose and gathering practical issues.
• Provide the formal consultation to practise on ad-hoc basis.
• Provide the activities related to audit efficiency improvement.
• Join the Manager meeting at Group Level to capture and share the Methodology communication and issues between the audit practise and M&T Member.
• Provide the annual training to the practise base on annual Audit Quality Program (AQP) to practise.
• Manager level.
• At least 5 years of work experience in audit filed.
• Good service mind and communication skill.
• Good technical skills, including knowledge of auditing standards.
• Ability to write professionally in English.
• Good teamwork and interpersonal skills.
• Strong presentation and teaching skills.
• Education (if blank, degree and/or field of study not specified).
• Degrees/Field of Study required: Degrees/Field of Study preferred:Certifications (if blank, certifications not specified).
• Required Skills.
• Optional Skills.
• Desired Languages (If blank, desired languages not specified).
• Travel Requirements.
• Not Specified
• Available for Work Visa Sponsorship?.
• No
• Government Clearance Required?.
• No
• Job Posting End Date.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

SQL, Fast Learner, Teamwork, English

ประเภทงาน:

งานประจำ

• Analyze and evaluate current systems.
• Identify new system requirements.
• Gathering Requirement and Documentation.
• Suggest solutions for process improvement.
• Communicate with users to understand their additional requirements and needs.
• Work with IT team and developers to produce new and improve existing systems.
• Regularly test and troubleshoot.
• Fix issues in a timely manner.
• Train and educate others on the team.
• Attend various educational events and stay up to date with latest technology and best practices.
• Bachelor s Degree or higher in Computer Science, Computer Engineering, IT or any related fields.
• At least 2 years of working experience as System Analyst.
• Strong in gathering requirement and doing documentations.
• Excellent knowledge in Database management (SQL, PL/SQL).
• Proactive, self-motivated, systematic thinking, fast learner and positive attitude in teamwork.
• Mature with strong leadership and organizational skills.
• Good communication skill.
• Thai Native level with good command in English.

ทักษะ:

Software Development

ประเภทงาน:

งานประจำ

• Gather, analyst, design and encode business requirements by converting workflow information in functional specifications into computer language to ensure that the desired results are produced.
• Unit test code throughout development life cycle to ensure that logic and syntax are correct, and that program results are accurate. This also include system integration test (SIT) to verify the proper interfacing between other components/system.
• Train and prepare instructional material for end users to ensure that they can opera ...
• Diagnosis and troubleshooting of problem programs including guidance user and provide preventive solution to ensure that all systems operate smoothly.
• Manage, provide guidance and review activities to junior team members to ensure that the desired results are produced.
• Participate in the evolution of company level best practices, standards, and policies as it related to software development.
• We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Fluent in both Thai and English (spoken and written).
• Minimum qualification: High School Diploma; Diploma or Degree preferred.
• Good communication and interpersonal skills.
• Basic computer and typing proficiency.
• Previous customer service or call center experience is an advantage.
• Willingness to work in shifts, weekends, or public holidays as required.
• Why Join Us? Competitive salary and performance incentives.
• Professional and inclusive working environment.
• Training and development opportunities.
• Career growth in a global BPO company.
• Responsibilities: Handle customer interactions via phone, email, or chat in Thai and English.
• Assist customers with inquiries, product information, order status, and troubleshooting.
• Maintain accurate records of customer interactions in the system.
• Follow up to ensure resolution and customer satisfaction.
• Meet performance targets for quality, efficiency, and customer satisfaction.
• Escalate complex issues to the relevant department when necessary.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Enthusiastic, UNIX, Linux, English

ประเภทงาน:

งานประจำ

• On-call support/ weekends on a rotation basis.
• Provide 2d level of technical support for all application systems and software components.
• Troubleshoot and investigate the root cause of incidents that happen within application systems.
• Work closely with application development teams and platform team to investigate and fix issues.
• Monitor, update and maintain application systems to ensure they are working as operational.
• Understand and be able to study and apply new technology to support business requirements.
• Continuously improve work scope and reduce manual work.
• Coordinate with other technical teams (service & infrastructure teams, software development, and 3rd-party vendors) in troubleshooting and resolving issues.
• Key member of the incident response team.
• A positive, can-do attitude, that naturally expresses a high degree of empathy to others.
• Require strong technical, analytical, interpersonal and organizational skills.
• Bachelor s Degree in Computer Science or equivalent work experience. We are more interested in passion for technology and what you are capable of, than we are in academic qualification.
• 3 - 5 years of relevant work experience.
• Experience in troubleshooting and investigating IT system/application incidents, structured approach to problem solving.
• Self-motivated and self-learning and able to work in a fast-paced work environment with minimal supervision.
• Good interpersonal communication, high responsibility, enthusiastic to explore new technologies.
• Excellent service mind and good customer service skills.
• Able to work under pressure.
• Good command of spoken and written Thai and English.
• Hand-on Unix/Linux skill and shell programming and Java application log reading and analyzing is a plus.
• Understanding the Financial terminology (especially Loan) is preferred.
• Experience with a broad mix of technologies, including a strong subset of:Familiarity with Linux and Unix operating systems.
• Basic understanding with SQL, API, Database, Networking, AWS, Prometheus, Grafana, Jenkins or RunDeck.

ทักษะ:

Purchasing, Research, Work Well Under Pressure

ประเภทงาน:

งานประจำ

• Ensuring that all malfunctioning equipment is inspected and repaired in a timely manner.
• Providing day-to-day support for end user requests related to desktop software/hardware, printers, video conferencing and all IT related issues.
• Knowledge in MS O365, installation and troubleshooting.
• Knowledge in G-Suite or Google Workspace (Gmail, GSheet, GDrive, GDoc, Meet, etc.) and troubleshooting.
• Ticketing system management experience, managing tickets under SLA.
• 1st and 2nd tier level support.
• IT Asset Inventory Management.
• IT Purchasing Management experience.
• Keen in learning new technologies.
• Managing technical documentation / Instruction guide.
• Performs other related duties as assigned.
• Bachelor s degree in computer science, information technology, or related field.
• Internship period: Minimum to commit 4 months or more.
• Full Time Working Arrangement Internship.
• Ability to identify, research, and resolve technical problems.
• Flexible with change, work well under pressure and in a fast-paced environment.
• Basic knowledge of windows OS and mac OS.
• Self-motivated; work well independently and with a team.
• Strong communication (verbal & written) & customer-service skills.
• Strong work ethic and attention to detail.

ทักษะ:

Scrum, Microsoft Office, Excel

ประเภทงาน:

งานประจำ

• Perform project and program management responsibilities including PMO/ EPMO design/ set up and delivery, program road-mapping design, and manage project management processes utilizing a structured project management methodology and formal tools and approaches.
• Support managing full project life cycle delivery from initiation to deployment including project estimation, planning, tracking, scope control, risks & issues management, resource management and status reporting.
• Manage RAID processes including risks, issues, assumptions and dependencies pertaining to projects and interdependencies across technology, operations and business and prepare RAID dashboards.
• Manage integration roadmap, including changes to technology, processes, risk & governance frameworks.
• Perform change management through the lifecycle of the project and program and drive change adoption.
• Generate and publish project health dashboards/ MIS reports to various stakeholders including data gathering, reporting, trend analysis, and presentation of project metrics.
• Track and Report benefit realization Planned Vs Actual during the course of the project.
• Interface and communicate with program and project team, management and stakeholders.
• Work within defined governance processes, policy and standards.
• Essential Qualifications:Thai nationality / Thai native only.
• Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degree preferred.
• Experience in SDLC delivery methodologies including Agile, Waterfall, Scrum, Kanban.
• Excellent project management skills with demonstrated experience of successfully managing large-scale complex cross-functional team within in a global environment.
• Excellent verbal and written communication skills and stakeholder management skills including experience presenting to executive sponsors and to all levels of technical and non-technical staffs.
• Knowledge of Agile project delivery experience, good to have experience working in Scaled Agile frameworks, Portfolio, Product management using Agile tools and methodologies.
• Must be able to learn, understand and apply new technologies as per the project and program needs.
• Strong Knowledge of Microsoft Office (Excel, PowerPoint, Word), MS Project, MS Server.
• One or more of Industry certifications - PMP, Prince 2, PMI-ACP, CSM, PSM, SAFe, CSPO.
• Knowledge of Primavera / Clarity/ Jira / Confluence / Azure DevOps/ Power BI is an added advantage.
• Good to have experience working with Agile Transformation project, good understanding of waterfall methodologies and JIRA/ADO administration and configuration knowledge.
• If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
• The exceptional EY experience. It s yours to build.
• EY | Shape the future with confidence
• EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
• Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

ทักษะ:

Excel

ประเภทงาน:

งานประจำ

• Department: Operations Support.
• Company: บริษัท จีเอ็มเอ็ม มิวสิค จำกัด (มหาชน).
• Coordinate and manage all parties involved in the class, including students, teachers, and parents.
• Organize and oversee class activities, such as booking rooms, scheduling lessons, preparing venues for workshops or performances, and liaising with suppliers.
• Monitor project progress and coordinate with internal and external departments to ensure smooth and efficient project execution.
• Prepare budget documents and create reports in Excel.
• Address immediate issues and make decisions to achieve operational goals..
• Bachelor's degree or higher.
• 1-2 years (or higher) of experience in event management.
• Proficient in creating Excel reports and handling documentation.
• Strong communication and coordination skills.
• Good personality, service-minded, and excellent interpersonal skills..
• ประสบการณ์ 1 ปีขึ้นไป.
• จำนวน 1 อัตรา.

ทักษะ:

Problem Solving, SQL, Automation, English

ประเภทงาน:

งานประจำ

• Analyses technical problems of high complexity. Assesses scope of impact and provide suggestion to mitigates the problem.
• Conducts root cause analysis in correlation with multiple related system. Identifies options for workaround to resolve critical problems. Recommended service improvement to relevant team to prevent future occurrences.
• Customers and service focused, with determination to meet their needs and expectations.
• Participate in service recovery call and provide immediate technical assistance for major service outage and aim to rectify and recover the service the soonest.
• Ensure overall services stability. Automate monitoring process and perform service recovery when necessary.
• Guide recommendation to improve services. Reduce all manual and repetitive task by aiming to automate everywhere possible.
• Document and sustain team's knowledge. Learn and understanding of service workflow end to end, tooling, for monitor services and investigate problems.
• Collaborate closely with development team, products management team, and other related parties to achieve the desired outcome.
• Flexible working hour and provide on-call support during weekend. Sometime require working outside normal working hour, to collaborate with colleagues in other time zone to mitigate the critical service problems.
• Required Qualifications and Experience:Bachelor s degree or equivalent experience in Computer Science, Information Technologies or related field.
• Experienced in a role which requires high problem solving and analytical skills.
• Experienced with AWS Cloud services such as EC2/ECS, S3, DynamoDB, RDS, Lambda, API Gateway, SQS/SNS, OpenSearch.
• Familiarity with AWS CloudWatch for investigating issues, monitoring dashboards, and alarms.
• General understanding of Database and SQL.
• Have a good understanding of REST API and OpenAPI Specification.
• Scripting and automation skills using Python, PowerShell, or other languages.
• Good interpersonal and proficient in English communication.
• Ability to multitask, prioritize and work under tight time constraints.
• Eager to learn new technologies. Always looking for improvement opportunities and open for changes.
• Self-driven and able to work both independently and in collaboration with other technologists at all levels.
• Desired Experience:ITIL knowledge.
• CI/CD knowledge, understanding on Jenkin, GitLab, GitHub.
• Experience working with microservices architectures, event/message driven system.
• Hand-on Unix/Linux/Sun Solaris skill and shell programming.
• Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it s used for, and how it s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

ทักษะ:

Linux, Network Programming, Oracle

ประเภทงาน:

งานประจำ

• Collaborate with globally based support colleagues to further investigate issues with Enterprise software components in internal and external client environments.
• Apply and leverage knowledge and expertise of Enterprise software components to provide thorough technical analysis and issue replications of complex issues.
• Work with development teams as needed to bring issues to resolution.
• Participate in Support case reviews.
• Contribute to product and internal documentation.
• Handle multiple complex issues in a challenging, dynamic technical environment.
• Qualifications (Must-Haves): 5 or more years of computer software industry experience in real-time, multi-threaded systems, with an emphasis on technical analysis and problem solving.
• Solid, demonstrated experience with Linux and Windows Operating Systems - including shell scripting, system tools, procedures - that aid in operation and troubleshooting of software components that operate in those environments.
• Experience in network programming (e.g., sockets, TCP/IP, UDP, multicast).
• Strong, demonstrated analytical troubleshooting skills.
• Strong written and verbal communication skills.
• Bachelor s degree in CS, Engineering or related is required; masters preferred.
• Qualifications (Nice-to-Haves): Knowledge and experience in real-time C/C++ programming.
• Knowledge and experience in database (Postgresql, Oracle, etc).
• Financial industry experience a strong plus.
• Sounds exciting to you? Apply now and get connected with us! LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it s used for, and how it s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

ทักษะ:

Oracle

ประเภทงาน:

งานประจำ

• Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
• Ensures that any software that is part of the solution is installed and configured according to client requirements.
• Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
• Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
• Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
• Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time.
• Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
• Ensures the efficient and comprehensive resolution of incidents and requests.
• Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
• Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
• Provides second line remote and onsite technical support to clients.
• Provides second line field engineering services to clients.
• Reports and escalates issues to 3rd party vendors if necessary.
• Follows the required handover procedures for shift changes to ensure service continuity.
• To thrive in this role, you need to have: Good communicate skills, both verbal and written.
• Ability to plan activities and projects well in advance and take into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.
• Academic qualifications and certifications: Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTApp etc.
• Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.
• Collaboration certifications such as - Valid CCNP Collaboration Certification required; Microsoft Voice certification (MS700 & MS720) advantageous; Valid Webex Calling & Webex Contact Centre certification.
• Required experience: Moderate level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony.
• Moderate level experience in technical support to clients.
• Moderate level experience in diagnosis and troubleshooting.
• Moderate level experience providing remote support in Collaboration technologies.
• Moderate level experience in relevant technology (Cisco and its product stack, SBC's such as AudioCodes and Oracle, CUBE's, Webex calling etc.).
• Basic understanding of Network routing and switching.
• Hybrid Working About NTT DATA
• NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
• Equal Opportunity Employer
• NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
• Third parties fraudulently posing as NTT DATA recruiters.
• NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.