เงื่อนไขการค้นหา

ทักษะ:

Research, Product Owner

ประเภทงาน:

งานประจำ

• Conduct qualitative and quantitative research to understand customer needs, pain points, and behaviors.
• Analyze data to uncover actionable insights and business opportunities.
• Strategic Thinking & Opportunity Framing.
• Analyze customer insights to develop strategic recommendations that align with business goals.
• Identify potential target customer segments based on research, market trends, and business context.
• Uncover strategic gaps and opportunities across customer experience and broader business areas to drive direction and decision-making.
• Customer Journey & Service Design.
• Develop user personas, journey maps, and empathy maps to build a shared understanding of customer needs across teams.
• Map end-to-end customer journeys to identify touchpoints, friction points, and opportunities for new solution or improvement.
• Design service blueprints that illustrate the interactions between customers, employees, and technology, enabling seamless service delivery.
• Map end-to-end customer journeys, identifying touchpoints, friction, and improvement opportunities.
• Create user personas, journey maps, and empathy maps to align teams on customer needs.
• Develop service blueprints to visualize interactions between customers, employees, and technology.
• User Testing & Validation.
• Plan and conduct user testing to validate concepts and solutions.
• Synthesize feedback to refine experiences and ensure customer relevance.
• Stakeholder Collaboration.
• Facilitate workshops with business stakeholders to co-create solutions.
• Partner with cross-functional teams (Product Owner, Product Manager, Developers, Marketing, Sale..
• Key Deliverables.
• Customer Research and Strategic Opportunity Decks.
• Insight summary with actionable recommendations.
• User personas, customer journey maps, and empathy map.
• Service blueprints and experience design proposals..
• 3-5 years of experience in customer experience, service design, or UX research.
• Strong knowledge of research methodologies (qualitative & quantitative).
• Hands-on experience with journey mapping, service blueprinting, and usability testing.
• Excellent facilitation skills for stakeholder workshops and co-creation sessions.
• Strong analytical skills and ability to translate data into actionable insights.
• Effective communicator with cross-functional collaboration experience.
• Background in banking or financial services industry preferred.
• Familiarity with banking products, services, and customer behaviors is an advantage..
• Applicants can read the Personal Data Protection Announcement of the Bank's Human Resources Function by typing the link from the image that stated below.
• (https://krungsri.com/b/privacynoticeen).
• Remark: The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank.
• Only shortlisted candidates will be contacted".
• FB: Krungsri Career.
• LINE: Krungsri Career..

ประเภทงาน:

งานประจำ

• Create stunning visuals for marketing, branding, and campaign materials.
• Develop and maintain a cohesive brand identity across all touchpoints.
• Work on always-on campaigns, adapting creative concepts for multiple channels..
• Stay ahead of design trends and bring fresh, innovative ideas to every project.
• Collaborate closely with teams to ensure creative excellence and consistency.
• Strong expertise in visual design, branding, and graphic design..
• Deep understanding of brand building and campaign design.
• Versatile design skills able to create across digital, print, and motion.
• Proficiency in Adobe Creative Suite and modern design tools.
• A proactive, collaborative mindset with a passion for great design.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Automation, Creativity, English

ประเภทงาน:

งานประจำ

• Bachelor s degree in design, Digital Media, Visual Communication, or related field (Master s preferred or equivalent professional experience).
• 8+ years of experience in a creative leadership role within an agency, in-house studio, or digital consultancy preferably in a regional or global capacity.
• Deep expertise in design systems, creative direction, and digital storytelling across multiple mediums (web, video, brand campaigns, content platforms).
• A strong creative portfolio showcasing a mix of strategic thinking, storytelling, and visual excellence across industries.
• Proficiency in modern design tools (e.g., Adobe Creative Suite, Figma, motion tools) and familiarity with AI, automation, or UX principles is a strong plus.
• Experience leading and mentoring high-performing creative teams, including remote and hybrid environments.
• Excellent communication and presentation skills, especially when engaging executive stakeholders and non-design audiences.
• You have excellent English language skills.
• Who You'll Work With.
• You ll be part of BCG s Design Studios, a global creative powerhouse delivering design excellence for one of the world s top consulting firms. Our team includes leadership teams, creative strategists, project managers, operations, visual designers, digital experts, content creators, and motion artists all working at the intersection of business, design, and technology.
• You ll collaborate with BCG consultants, practice leaders, and other regional creatives to shape experiences that move audiences and generate business impact. Together, we craft ideas that are bold, human-centric, and distinctly BCG.
• Additional info.
• Design Studios (DS) is BCG s in-house design agency, empowering the firm with exceptional creative capabilities across the globe. We are storytellers, visual strategists, and experience designers who translate complexity into clarity. We believe design is a universal language a powerful connector between insights and action, between brands and people.
• Our team is global, diverse, and driven by purpose bringing bold ideas to life and elevating BCG s work across industries and markets. Whether we re crafting presentations, launching campaigns, or building immersive digital journeys, we do it with craft, curiosity, and collaboration.
• YOU RE GOOD AT.
• Creative leadership with a proven ability to guide teams through ambiguity and complexity.
• Driving design transformation, including scaling new capabilities like motion design, interactive storytelling, and AI-powered creativity.
• Working collaboratively with multicultural and cross-functional teams in a dynamic, fast-paced environment.
• Influencing and partnering with senior stakeholders you re equally comfortable pitching a campaign idea or dissecting a design brief.
• Leading with curiosity and a growth mindset, always seeking new ideas, tools, and ways to work.
• Balancing creative inspiration with business strategy, ensuring that every output serves both brand and consulting impact.
• Elevating internal operations through process optimization, creative quality control, and feedback systems.
• Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
• BCG is an E - Verify Employer. Click here for more information on E-Verify.