เงื่อนไขการค้นหา

ทักษะ:

Risk Management, Finance, Negotiation, English

ประเภทงาน:

งานประจำ

• To support Head of Commercial Credit Analysis units on identifying risk issues and provide recommendation to balance between risk caution and RM s credit request in order to mitigate risk and drive growth for Thai Corporate by working closely with CBG RMs and coordinate well with risk management.
• Analyze customer s business, financial factors and source of repayment to identify ability to pay of the customer including the risk concern and how to mitigate it before emerging.
• Coordinate and work with RMs to balance between risk caution and RM s credit request to establish structure deals and avoid or mitigate risk.
• Conduct and recommend credit rating for customers under responsibility.
• Provide recommendation for annual credit review for customers under responsibility in order to find the opportunity for business expansion and NPL preventing in the future.
• Monitor and alert RM, if there is any crisis that impact to customer s business or debt repayment capacity.
• Bachelor s / master s degree in economics, Banking and Finance or related fields.
• At least 5 years of experience in Credit Analyst or related field.
• Strong communication and interpersonal skills.
• Strong financial analytical skill and ability to conduct cash flow projection.
• Can work under pressure and time constraint.
• Good negotiation skill.
• Good written and spoken English.
• Proficient in Excel.
• Coaching skill.

ทักษะ:

Finance

ประเภทงาน:

งานประจำ

• Visiting customer with RM.
• Analyzing and verifying customers credit information, financial statements, and structure deal to mitigate risk and ensure good deal for the bank.
• Evaluating customers financial needs, appropriate financial products and services.
• Preparing credit application, and annual review.
• Proactively support and coordinate with RM in explaining and defending cases with Credit Underwriting and Credit Committee.
• Proactively support RM in sale and service planning and relationship.
• Conduct and monitor credit rating for both new credit and annual review in time; including ad-hoc review when there are significant changes or impact on customer.
• Monitoring audit issues.
• Monitor the quality of customer when there are any significant changes or impact on customer and raise risk related issues which may impact the ability to pay of customers, and action plan deliver to RM and Credit Committee to avoid problems, SM and NPL accounts.
• Monitor customers' businesses, financial performances and other factors such as economic and industry situation which impact to ability to pay of customer and detect early warning signals or significant changes to prevent NPL.
• Bachelor s / master s degree in economics, Banking and Finance or related fields.
• At least 5 years of experience in Credit Analyst or related field.
• Strong communication and interpersonal skills.

ทักษะ:

Oracle, Software Development, Risk Management

ประเภทงาน:

งานประจำ

• Collaborate with counterpart business stakeholders / users in identifying / acquiring / finalizing requirements and conceptual solutions to support new/change of business requirements including workshop facilitation.
• Producing essential documentations to record business requirements, data requirements, functional specification hence subsequent teams can design solutions to acquire data from related source systems and feed into applications that work with existing solution.
• Must have experience in implementing Oracle FAH or GL module.
• For the scope of work.
• Work closely with business stakeholders /users in requirement gathering, Fit/Gap Analysis and translate into essential documents along with each Software Development Life Cycle (SDLC) phases.
• Work closely with system analyst to perform technical analysis and provide suitable solutions based on existing system functionalities with respect to the new/change of business.
• Compose / Review the functional designs together with system analyst to ensure that all business requirements have been captured and reflected onto the solution design.
• Collaborate with UAT team to define test cases, scenarios, and data sets for validating the functionality. Participate in testing activities and assist in resolving any issues or defects identified.
• Hand-on execution is required in term of data profiling and application configuration.
• Take ownership of assigned Financial and Risk functionalities, and be able to support business teams as a subject matter expert.
• Business analyst is expected to act as a project manager (or assistant project manager), and be able to conduct / manage small size projects with following responsibilities.
• Apply now if you have these advantages.
• Bachelor or Higher qualifications within a relevant field (Computer Science, Computer Engineer, Finance, etc.).
• At least 7-8 years as Business Analyst in banking industry.
• Experience in Banking, Financial Services and Risk Management Domain.
• Following knowledge or hand-on experience is preferred and added advantage Accounting Rule Engine, GL (or other parallel products) implementation and configuration covering any FAH, AHCS, or EPM (GL, HFM, Recon) modules.
• Good understanding of database concepts and hand-on experience in large data inquiries.
• Software Development Life Cycle (SDLC).
• Able to use SQL.
• Why join Krungsri?.
• As a part of MUFG (Mitsubishi UFJ Financial Group), we a truly a global bank with networks all over the world.
• We offer a striking work-life balance culture with hybrid work policies (3 days in office minimum per week).
• Unbelievable benefits such as attractive bonuses, employee loan with special rates and many more..
• Apply now before this role is close. **.
• Please note that we will get in touch with shortlisted candidates only..
• FB: Krungsri Career.
• LINE: Krungsri Career.
• LINKEDIN: Krungsri.
• Applicants can read the Personal Data Protection Announcement of the Bank's Human Resources Function by typing the link from the image that stated below.
• EN (https://krungsri.com/b/privacynoticeen).
• The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank..
• ผู้สมัครสามารถอ่านประกาศการคุ้มครองข้อมูลส่วนบุคคลส่วนงานทรัพยากรบุคคลของธนาคารได้โดยการพิมพ์ลิงค์จากรูปภาพที่ปรากฎด้านล่าง.
• ภาษาไทย (https://krungsri.com/b/privacynoticeth).
• หมายเหตุ ธนาคารมีความจำเป็นและจะมีขั้นตอนการตรวจสอบข้อมูลส่วนบุคคลเกี่ยวกับประวัติอาชญากรรมของผู้สมัคร ก่อนที่ผู้สมัครจะได้รับการพิจารณาเข้าร่วมงานกับธนาคารกรุงศรีฯ..

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Finance, Analytical Thinking, Negotiation, English

ประเภทงาน:

งานประจำ

• To be responsible for manage risk and minimize card loss through a systematic credit operation control on procedures and policies.
• To work the case through though incoming and outgoing calls by managing risk and minimize credit loss through systematic decisioning and dunning procedures and ensure balancing with client satisfaction at certain level.
• To analyze risky cases to find root cause and make sound decisions to ensure we can manage acceptable risk.
• Work the case by inbound and outbound telephone contact.
• Ensure high standard of services are achieved with quality.
• Ensure all risks has been reviewed and manage effectively to minimize loss.
• Minimum 2 years of experience in credit analysis or a related field.
• Bachelor s degree in Business Administration, Finance, or a related discipline preferred.
• Proven ability to perform effectively in a high-volume, fast-paced environment.
• Strong analytical thinking and problem-solving capabilities.
• Excellent negotiation and decision-making skills.
• Ability to manage both inbound and outbound tasks independently.
• Customer-focused mindset with a commitment to service excellence.
• Strong communication skills, with good command of written and spoken English.
• Demonstrated ability to collaborate effectively across cross-functional teams.
• Capable of multitasking and prioritizing workload efficiently.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Self-motivated, hardworking, and a strong team player.
• At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
• As part of Team Amex, you ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
• Competitive base salaries.
• Bonus incentives.
• Support for financial-well-being and retirement.
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• Generous paid parental leave policies (depending on your location).
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.
• Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

ทักษะ:

Finance, Swift, Software Development

ประเภทงาน:

งานประจำ

• Work with business user on various channel such as meeting, mail, etc., to gather the requirements and propose the solution.
• Determining the requirements of a project or program, and communicating clearly to stakeholders, facilitators and partners.
• Work with development team on user requirement, system impact analysis to provide the proper solution with the good quality of system delivery, cost&time effectively.
• Production management on incident and new enhancement implementation.
• Support Testing Team both SIT and UAT.
• Job Description / ResponsibilitiesWork with business user to gather the requirement and propose the proper solution.
• Review and verify the business requirement and related system design document.
• Developing technical solutions to business problems.
• Manage IT project to be implemented on time with good quality.
• Manage software quality control before delivery to user acceptance test stage.
• Work with vendor to transfer knowledge for long term system support by our own.
• Manage IT project and coordinate with related parties.
• Produce necessary system report/document to supervisor or management as per request.
• Act as the primary communicator to upper management, sponsors, and stakeholders.
• QualificationsBachelor or Higher in computer science or computer related field.
• At least 7 years in requirement management and system impact analysis.
• At least 5 years in project management and resource management in SDLC, Agile process.
• Corporate Banking knowledge: Cash Management, Trade Finance, SWIFT, Ripple.
• Project Management.
• Understanding of systems engineering concepts.
• Business case development.
• Software development methodology such as Waterfall, Rapid, AGILE,.
• Basic IT knowledge on H/W infrastructure, S/W technical tool, MS Office.
• Please note that we will get in touch with shortlisted candidates only.
• FB: Krungsri Career(http://bit.ly/FacebookKrungsriCareer).
• LINE: Krungsri Career (http://bit.ly/LineKrungsriCareer).
• LINKEDIN: Krungsri (http://bit.ly/LinkedinKrungsri).
• Applicants can read the Personal Data Protection Announcement of the Bank's Human ResourcesFunction by typing the link from the image that stated below.
• EN.
• (https://krungsri.com/b/privacynoticeen).
• The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank.

ทักษะ:

Compliance, Automation, Payroll

ประเภทงาน:

งานประจำ

• Gather and analyze business requirements and translate them into system solutions.
• Design, implement, and enhance HRIS applications and workflows.
• Lead HR system projects, including configuration, testing, deployment, and support.
• Manage integrations between HR systems and enterprise applications.
• Collaborate with HR, IT teams, and vendors to deliver effective solutions.
• Ensure data accuracy, security, and compliance across HR platforms.
• Develop reports, dashboards, and analytics to support business decisions.
• Drive process improvement and automation initiatives to enhance operational efficiency.
• Bachelor's degree in Computer Science, Information Technology, Human Resources, or related fields.
• 5+ years of experience as a System Analyst, Business Analyst, or HRIS Analyst.
• Strong understanding of HR processes such as Core HR, Performance Management, Payroll, Time Attendance, and Employee Self-Service.
• Experience with HRIS platforms such as Workday, SAP SuccessFactors, Oracle HCM, PeopleSoft, or similar systems.
• Experience in system integration, API, and data management.
• Strong analytical, problem-solving, and stakeholder management skills.
• Excellent communication and project coordination skills.
• Nice to Have.
• Experience in large-scale organizations.
• Knowledge of HR reporting, analytics, and data governance.
• Experience with automation, digital transformation, or AI-enabled solutions.
• Please note that we will get in touch with shortlisted candidates only.
• FB: Krungsri Career(http://bit.ly/FacebookKrungsriCareer).
• LINE: Krungsri Career (http://bit.ly/LineKrungsriCareer).
• LINKEDIN: Krungsri (http://bit.ly/LinkedinKrungsri).
• Applicants can read the Personal Data Protection Announcement of the Bank's Human ResourcesFunction by typing the link from the image that stated below.
• EN.
• (https://krungsri.com/b/privacynoticeen).
• The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank.

ทักษะ:

Scrum, Software Development

ประเภทงาน:

งานประจำ

• Partner with business stakeholders to gather requirements, write user stories, refine user journeys, and translate needs into clear functional and nonfunctional specifications.
• Capture API requirements, create API specifications (e.g., Swagger), and work with architects and designers to define endtoend technical solutions.
• Delivery & Quality Assurance.
• Manage and prioritize backlogs in an Agile environment (Scrum/Kanban), participate in planning, development, testing, and golive.
• Collaborate with developers, QA, and vendors to ensure solutions meet business expectations, quality standards, and system reliability.
• Operational Support & Leadership.
• Support troubleshooting, maintenance, and service readiness activities to ensure API availability and performance.
• Leverage banking-domain expertise and provide guidance or leadership to the team when required.
• Extensive industry experience: 10+ years in software development plus 5+ years in banking/financial services and API ecosystem projects..
• Strong analytical and BA expertise: 3-5 years as a Business/System Analyst on large-scale initiatives with solid skills in requirements gathering, problem diagnosis, and Agile/Waterfall delivery..
• Leadership capability: 5+ years of team management experience leading teams of three or more members..
• Why You ll Love Working With Us.
• At Krungsri Nimble, you ll join a passionate team working at the intersection of technology and banking innovation. We embrace an agile mindset where you ll have real ownership and the opportunity to influence system design and business outcomes. In our collaborative and transparent environment, we prioritize continuous learning to stay ahead of the curve. If you're looking for a role where you can make a responsible impact, grow your expertise, and help shape the future of digital banking, this is where you belong. Apply now and build something transformative with us!.

ทักษะ:

Project Management

ประเภทงาน:

งานประจำ

• รับผิดชอบบริหารโครงการพัฒนาธุรกิจ เช่น การพัฒนารูปแบบร้านค้าใหม่ การขยายบริการในสถานีบริการ การพัฒนาผลิตถัณฑ์ Non Oil การพัฒนาโปรแกรมส่งเสริมการขาย การปรับปรุงประสบการณ์ลูกค้า และการเพิ่มประสิทธิภาพสถานีบริการ เป็นต้น รวมถึงจัดทำแผนงาน กำหนด milestone, KPIs ของโครงการและติดตามควมคืบหน้าให้เป็นไปตามแผน.
• ร่วมออกแบบโมเดลธุรกิจเชิงปฏิบัติการ (pilots, roll-out plan), ทำ business case เบื้องต้น วิเคราะห์ความเป็นไปได้เชิงการค้าและกำไร (commercial viability) และจัดทำแผนทดลอง/ขยายผล.
• ติดต่อ ประสานงานกับพันธมิตรทางธุรกิจ บริษัทวาณิชธนกิจ หรือบริษัท Project Developer อื่นๆ ที่เกี่ยวข้อง เพื่อให้สามารถพัฒนาธุรกิจได้สอดคล้องกับทิศทางและนโยบายของบริษัทคุ้มค่าการลงทุนโครงการธุรกิจใหม่.
• ทำงานร่วมกับหน่วยงานต่างๆ ทั้งในองค์กรและนอกองค์กร เช่นหน่วยงานด้านปฏิบัติงาน ด้านสนับสนุน และหน่วยงานนอกองค์กรทั้งภาครัฐและเอกชน ตลอดจนพันธมิตรต่างๆ เพื่อขับเคลื่อนงานตั้งแต่ออกแบบจนส่งมอบ และนำไปปฏิบัติเป็นไปอย่างราบรื่น.
• จัดเตรียมเอกสาร รวมถึงการนำเสนอหรือมีส่วนร่วมในการนำเสนอเพื่อขออนุมัติ การรายงานความคืบหน้าของโครงการต่อผู้บริหาร รวมถึงการร่วมจัดเตรียมเอกาสารต่างๆ ที่จำเป็นสำหรับโครงการ.
• ปริญญาตรีขึ้นไป สาขาบริหารธุรกิจ การตลาด เศรษฐศาสตร์ วิศวกรรม หรือสาขาที่เกี่ยวข้อง (ปริญญาโทพิจารณาเป็นพิเศษ).
• ประสบการณ์ 3-7 ปีขึ้นไป ในงานพัฒนาธุรกิจค้าปลีก, การบริหารโครงการ, หรือการจัดการผลิตภัณฑ์ โดยมีประสบการณ์จริงกับโครงการที่ต้องทำงานข้ามฟังก์ชันและขยายสู่การปฏิบัติ (ประสบการณ์ในธุรกิจสถานีบริการน้ำมันหรือค้าปลีกพิจารณาเป็นพิเศษ).
• มีทักษะการบริหารโครงการ (Project Management) และการใช้เครื่องมือ PM เช่น MS Project, Jira, Asana.
• มีความเข้าใจธุรกิจค้าปลีก ทักษะการวิเคราะห์เชิงธุรกิจ (Business Case, P&L, ROI, KPI).
• ทักษะการสื่อสารและการนำเสนอเพื่อผู้บริหาร.
• ทักษะการประสานงานและเจรจาต่อรองกับพันธมิตรภายนอก".

ทักษะ:

Compliance

ประเภทงาน:

งานประจำ

• Validates, classifies, priorities and opens ticket.
• Acting as focal contact point for report security incidents.
• Document and escalate incidents (including event's history, status, and potential impact for further action) that may cause ongoing and immediate impact to the environment.
• Provide daily summary reports of security incidents.
• Responds to security alerts generate within the SLA time window.
• Follow-up and tracking security incidents base on team process.
• Examine network topologies to understand data flows through the network.
• Validate security incidents alerts against network traffic using packet analysis tools.
• Isolate or remove malware.
• Identify applications and operating systems of a network device based on network traffic.
• Assist in the construction of signatures which can be implemented on cyber defense network tools in response to new or observed threats within the network environment or enclave.
• Notify cybersecurity service provider team members of suspected cyber incidents, status, and potential impact for further action in accordance with the organization's cyber incident response plan.
• Work with stakeholders to resolve computer security incidents and vulnerability compliance.
• Who are we looking for?.
• Knowledge of computer networking concepts and protocols, and network security methodologies.
• Analytical and problem-solving skills are required.
• Knowledge of network traffic analysis methods.
• Knowledge of cyber defense and information security policies, procedures, and regulations.
• Experience in IT Security, Network Security or Security Compliance.
• Knowledge of common security tools such as anti-virus, firewall and intrusion detection system.
• Knowledge of network protocols such as TCP/IP, Dynamic Host Configuration, Domain Name System (DNS), and directory services. Able to work in shift.
• Location: Head Office: Chatuchak, SJ Infinite One Business Complex

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Negotiation, Fast Learner, Meet Deadlines

ประเภทงาน:

งานประจำ

• Recovers overdue payments from partners via calls and emails.
• Have strong negotiation skills to convince partners to pay the dues as per the contractual terms.
• Negotiate repayment plans and encourage partners to find mutually acceptable solutions.
• Meet the monthly assigned collection and outreach targets.
• Approach challenges in a passionate, innovative, and decisive manner.
• Possess excellent communication and negotiation skills, as well as the ability to work independently.
• Establish contact with hotel owners/ management personnel and negotiate effectively to collect the outstanding balance owed to Agoda.
• Collaborate closely with various stakeholders to verify payments and accurately record payments in the system.
• Taking initiative and capable of devising innovative solutions to enhance collection rates.
• Contribute effective ideas to automate manual processes and work with key stakeholders on implementing identified solutions.
• Assist operational activities within the team, including but not limited to preparation of reports, data submissions etc.
• What you ll Need to Succeed.
• 1 - 8 years of debt collection experience.
• Strong negotiation skills and resilience.
• Proficient in Microsoft excel.
• Must be confident, proactive, and take personal ownership.
• Organized and detailed oriented.
• Approach challenges in a passionate, innovative, determined, and decisive manner.
• Able to work efficiently and independently in a fast paced environment.
• Passionate and fast learner in line with Agoda values.
• Problem solving mindset and ability to meet deadlines.
• thailand#bangkok#jakarta#malaysia#manila#philippines#IndiaPlease review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ทักษะ:

Compliance, SQL, Visio

ประเภทงาน:

งานประจำ

• For all RDT s requirement and enhancement, Provide data availability analysis, data source, data extraction criteria, sign off all the RDT changes, testing and ensure the correct result, together with related Domain expert, Data owner and support functions.
• Propose solutions to resolve issues/requirements and confirm final data extraction logic with IT-RDT team.
• Support and/or manage day-to-day DQ issue and/or questions from BOT, and provide sol ...
• Maintain RDT Center parameters.
• Ensure the submission or resubmission of all data tables are performed accurately, completely, within internal schedule and BOT s schedule, including daily monitoring and improving submission processes.
• Responsible with Domain expert and Data owner and IT-RDT to ensure that RDT Data validation/adjustment are executed in due course and effective manner (there are over 20 functions involved for RDT Credit).
• Sign off all the RDT changes, testing and ensure the correct result together with related Domain experts, Data Owners, and support functions.
• Establish and maintain RDT operating manual documents.
• Provide monthly dashboard to all related functions for all submissions.
• Coordinate and support RDT Controller for any questions raised by BOT and/or our compliance.
• Coordinate and support RDT Model for any subjects relating to RDT enhancement.
• Apply now if you have these advantages.
• Bachelor s degree or higher in Computer Science / Management Information System or any related field.
• Experience in Business Analyst / Data Engineer / Data Analyst / Data Governance more than 6 years for team lead.
• Experience in regulatory data management,its relationship and dependencies.
• Well-versed in banking industry knowledge and strong in data-related skills for senior / team leader level.
• Well-versed in RDT regulation literacy.
• Advance Business Analytical skill, Business Rules and Business Solutions.
• Advance Data Model Mindset.
• Advance SQL/ Visio.
• Microsoft Office: Excel/ Word/ Power Point.
• Data profiling with variety data sources.
• Ad-hoc management.
• Well interpersonal skill with IT/Domain Expert/Data Owner.
• Why join Krungsri?.
• As a part of MUFG (Mitsubishi UFJ Financial Group), we a truly a global bank with networks all over the world.
• We offer a striking work-life balance culture with hybrid work policies (3 days in office per week).
• Unbelievable benefits such as attractive bonuses, employee loan with special rates and many more.
• Apply now before this role is close. **.
• FB: Krungsri Career(http://bit.ly/FacebookKrungsriCareer [link removed]).
• LINE: Krungsri Career (http://bit.ly/LineKrungsriCareer [link removed]).
• Talent Acquisition Department
• Bank of Ayudhya Public Company Limited
• 1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120
• สอบถามข้อมูลเพิ่มเติม: Talent Acquisition Center 0-2-----000.
• หมายเหตุ ธนาคารมีความจำเป็นและจะมีขั้นตอนการตรวจสอบข้อมูลส่วนบุคคลเกี่ยวกับประวัติอาชญากรรมของผู้สมัคร ก่อนที่ผู้สมัครจะได้รับการพิจารณาเข้าร่วมงานกับธนาคารกรุงศรีฯ.
• Remark: The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank.
• Applicants can read the Personal Data Protection Announcement of the Bank's Human Resources Function by typing the link from the image that stated below.
• EN (https://krungsri.com/b/privacynoticeen).
• ผู้สมัครสามารถอ่านประกาศการคุ้มครองข้อมูลส่วนบุคคลส่วนงานทรัพยากรบุคคลของธนาคารได้โดยการพิมพ์ลิงค์จากรูปภาพที่ปรากฎด้านล่าง.
• ภาษาไทย (https://krungsri.com/b/privacynoticeth).

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Compliance, Microsoft Office, Excel, English

ประเภทงาน:

งานประจำ

• Improve the customer database quality and animate the retail teams to share best practices in customer data capture and data security.
• Ensure regular monitoring of the customer database by developing dedicated analyses and reports.
• Improve the customer data quality through the in-house data quality management tool by deduplicating customers and fix means of contact in error.
• Develop assets to train sales team on customer data management.
• Manage and ensure the compliance of customer database and its security.
• Be responsible for customer knowledge for the subsidiary by sharing retail, omnichannel, and customer-oriented insights.
• Analyze customer behaviors and retail performance, and share the analysis with all retail stakeholders to support strategic decisions.
• Anticipate local trends and customer structure evolution thanks to in-depth customer analyses.
• Accompany the customer targeting initiative with CRM analyses.
• Ensure the data quality and relevancy of the clienteling activities.
• Centralize and harmonize all customer performance related reports of the subsidiary.
• Identify the local Customer Performance KPIs to be monitored.
• Develop and maintain new local reports to follow customer KPIs by store on a regular basis.
• Define the customer performance dashboard and report strategy to streamline the existing report package.
• Act as an ambassador of customer excellence, championing the adoption and impact of customer management tools.
• Collaborate and have regular meetings with retail teams to understand customer insights and seek room for improvement on customer data usage.
• Support the wider team with driving initiatives to develop relationships and create special moments for customers.
• Contribute to the organization of customer events, including invitations, outreach, RSVPs, and logistics.
• Lead and deploy the group projects in subsidiary according to local market specificities.
• Accompany and implement group analytics initiatives, such as customer segmentations, and animate them across the subsidiary.
• Work in close collaboration with CX, OPS, Retail Compliance, and IT teams to deploy projects related to customer relations and data.
• University graduates in related disciplines with at least 3 - 5 years of experiences in CRM or customer data management, preferably in retail or hospitality business environment.
• Proficiency in Microsoft Office suite (Advanced Excel is a must).
• Good knowledge in BI tools (Power BI and/or Cognos IBM) is a plus.
• Ability to analyze and synthesize.
• Customer and business oriented.
• Organized, precise, adaptable, with a balance of strategy and execution.
• Discretion and confidentiality as priority.
• Demonstrated strong interpersonal skills with a team player attitude.
• Ability to work independently and to adapt to a fast-paced, changing environment.
• Fluent in English with excellent oral and written communication skills.