เงื่อนไขการค้นหา

ทักษะ:

Finance

ประเภทงาน:

งานประจำ

• Develop robust, strategic relationships with key partners, crafting joint business plans that encompass range, pricing, and promotions.
• Take full ownership of the strategic plan for your account, driving sales and managing the profit and loss elements, aligning with the broader company goals.
• Partner with marketing and category teams to innovate shopper solutions and drive excellence in market execution.
• Lead forecast planning in unison with finance and supply teams to provide stellar customer service and financial consistency.
• Lead customer negotiations, representing Reckitt's commercial interests and value-based trading terms effectively.
• Work towards continuous enhancement of category management, improving efficiency and profitability.
• The experience we're looking for.
• Proven track record in managing national account sales within FMCG or related consumer-focused markets.
• Strong commercial insight, and astute P and L management with the capability to develop and execute strategic sales plans.
• Known for your strategic insight and a practical approach to problem-solving, you're ready to turn challenges into opportunities.
• Genuine passion for customer service, with the ability to build trusting, collaborative, and mutually beneficial relationships.
• Exceptional communication skills, with a consultative approach to influencing others using compelling facts and data.
• A diverse range of influencing styles and techniques at your disposal, with evidence of their effective application in past roles.
• The skills for success.
• Key Account Management, Ecommerce, Analysing sales data, Leadership skills, Consumer Insights, Shopper Insights, Category Analysis, Collaboration and partnership skills, Influencing, Consultative Selling, Customer strategy, Channel strategy, Sales strategy development, Perform product planning, Business accumen, commercial accumen, Sales negotiation, P and L Management, Strategy Execution, Operational Excellence.
• What we offer.
• With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.
• Equality.
• We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

ทักษะ:

Flash, Negotiation, English

ประเภทงาน:

งานประจำ

• Oversee end-to-end operations for official stores on e-commerce platforms.
• Develop and execute promotional calendars, including Mega Campaigns.
• Analyze sales data and traffic metrics to identify opportunities for revenue growth and market share expansion.
• Act as the primary point of contact with platform to secure best-in-class slots, flash sales, and marketing support.
• Collaborate with the supply chain team to ensure stock availability and optimize product listings.
• Manage the marketing budget for on-platform advertising (CPAS, Shopee Ads, Lazada Solutions) to ensure a healthy ROAS.
• Provide weekly and monthly performance reports with actionable insights to the management team.
• Bachelor s Degree in Business, Marketing, or a related field.
• At least 2 years of experience in E-commerce Key Account Management or Digital Sales.
• Proficient in Microsoft Excel and able to derive insights from complex data sets.
• Excellent command of English and strong negotiation skills.

ทักษะ:

Negotiation

ประเภทงาน:

งานประจำ

• Manage and develop relationships with key clients in the Modern Trade channel.
• Plan and implement strategies to increase sales and expand market presence in Modern Trade.
• Analyze sales data and customer behavior to identify opportunities for improvement and increase sales efficiency.
• Collaborate with the marketing and sales teams to develop promotional activities and campaigns tailored to clients.
• Negotiate trade terms and ensure timely delivery of products to clients.
• Prepare sales reports and performance updates for management.
• Bachelor's degree or higher in a relevant field such as Marketing, Business Administration, or other related fields.
• At least 3-5 years of experience in Key Account Management or Sales in the Modern Trade channel.
• Strong negotiation skills and the ability to build and maintain relationships with clients.
• Good understanding of the Modern Trade market and consumer behavior.
• Ability to analyze data and use tools for planning and performance tracking.
• Ability to work under pressure and adaptability to changing situations.

ประเภทงาน:

งานประจำ

• Manage value creating projects aligned with the company and customers strategic business direction.
• Prepare the business cases / proposals on behalf of the company for clients.
• Lead planning and execution of requested or emergency process mandated/requested by clients.
• Build and maintain relationship with the client. Ensure client receives timely feedback on any concerns. As appropriate, provide analysis on behalf of the client.
• Bachelor degree or higher in Industrial Engineering and Logistics.
• Have 5 years experienced in related filed; Key Account, Solution Logistics Analyst, Business Development.
• Able to analyze new project and prepare project for proposing to customer.
• Good Analytical skill, problem solving skill, and able to work independently.
• Self-motivated and result oriented with good inter-personal skill.
• Able to handle pressure and work under time constraints.
• Have Skill Microsoft Office (Excel, Query, SQL).

ประเภทงาน:

งานประจำ

• Managing relationships with major retail chains (like supermarkets, hypermarkets).
• Driving sales growth, negotiating terms/promotions, ensuring excellent in-store execution (merchandising, stock).
• Analyzing performance, developing business plans, and leading a sales team to meet targets within the dynamic modern retail environment.
• Leading the Business Plan with Customers and Incorporating customers' objectives, strategy, and the same ultimate Sales goal.
• Presenting New Product for assigned Modern Trade Channel identified the benefit compared with a competitor.
• Controlling, following up, Collecting Marketing activities, Promotion Post-evaluation, Marketing expenses for Reporting on a monthly basis.
• Bachelor s Degree in Marketing, Business, Economic, and other related fields.
• Marketing Knowledge and Market situation.
• Experience with Consumer Goods / FMCG Industry/ in Modern Trade channel is a plus.
• Good Analytical Skill.
• Good Negotiation skills.
• Date: Mon-Fri.
• Times: 8.30 - 5.00.
• Office: Lao Peng Nguan Tower.

ประเภทงาน:

งานประจำ

• ร่วมประชุมกับฝ่ายการขาย การตลาด หัวหน้าภาค เพื่อสรุปยอดเป้าการขาย, งบประมาณสนับสนุนร้านค้า พร้อมทั้งรับเป้าการขายรายปี.
• ถ่ายทอดนโยบายการขาย/การตลาด สำหรับสินค้าที่รับผิดชอบ เพื่อจัดทำแนวทางการดำเนินงานในแต่ละพื้นที่.
• ให้แนวทางในการกำหนดการปฏิบัติการขายในเรื่องต่างๆ เพื่อสนับสนุนการดำเนินงานให้เป็นไปอย่างมีประสิทธิภาพ เช่น ป้ายโฆษณา, น้ำ แถม, การตั้งวงเงินยืมร้านค้า, การตรวจสอบอายุลูกหนี้ เป็นต้น.
• กำหนดแนวทางในการปฏิบัติการขายที่รัดกุม และ ตรวจสอบได้ เพื่อให้เกิดความโปร่งใส และ ยอดขายเป็นไปตามเป้าหมายที่กำหนด เช่น การเบิกสินค้า การส่งสินค้า ให้กับร้านค้าตามสายขายที่กำหนดไว้.
• การบริหารความสัมพันธ์ลูกค้าและคู่ค้าWholesales & OMT และช่องทางการขายพิเศษ.
• กำหนดแนวทางเพื่อสร้างความสัมพันธ์ที่ดีกับลูกค้า/คู่ค้าในระยะยาว โดยวิเคราะห์ร้านค้าที่ขายดี หรือ ร้านค้าที่หยุดการซื้อ และกำหนดการเข้าเยี่ยม ตรวจเยี่ยมลูกค้า/คู่ค้าตามตารางที่ ที่กำหนดไว้ และจัดทำรายงานเพื่อส่งมอบให้กับหน่วยงานที่เกี่ยวข้อง.
• ติดตามตรวจสอบผลการแก้ปัญหาหรือข้อเสนอแนะในประเด็นการขายและการตลาด ในแต่ละพื้นที่.
• ปริญญาตรี หรือโท ทุกสาขา.
• ประสบการณ์ 5 ปีขึ้นไป ในด้านWholesales & OMT / Local Store.
• มีความเข้าใจระบบการขายในรูปแบบค้าส่ง และมีประสบการณ์การบริหารทีมงาน.
• มีมนุษย์สัมพันธ์ที่ดี มีทักษะการสื่อสาร วิเคราะห์ข้อมูล และประสานงานกับหน่วยยงานที่เกี่ยวข้องได้ดี.
• มีใบขับขี่รถยนต์ และสามารถขับไปเยี่ยมลูกค้าในจังหวัดต่างๆ ของภาคตะวันออกได้.
• ตำแหน่งงานนี้จำเป็นต้องผ่านการตรวจสอบประวัติอาชญากรรมตามหลักเกณฑ์ที่บริษัทกำหนด ***.
• สถานที่ปฏิบัติงาน: นิคมอุตสาหกรรมอมตะนคร.
• ทำงาน 6 วัน (วันจันทร์ - ศุกร์ 08.00 - 17.00 น./ วันเสาร์ 08.00 - 12.00 น.).

ทักษะ:

Negotiation

ประเภทงาน:

งานประจำ

• Craft and execute a leading-edge customer strategy, driving the delivery of sales, profit, and trade negotiations.
• Recruit, coach, and inspire your team members, fostering a culture geared towards achievement and collaborative growth.
• Develop and maintain robust relationships with an array of customer ecosystem partners.
• Utilise data from various sources to form compelling narratives and guide strategic business decisions.
• Take charge of the P&L, steering your accounts towards success and exceeding targets across all product categories.
• The experience we're looking for.
• Demonstrated success in national account sales within FMCG, Consumer Goods, or a similar premium brand environment.
• Additional experience in trade marketing, e-commerce, or marketing adds a rich layer to your profile.
• Solid history of managing P & L, budgets, and the expansion of substantial, complex accounts.
• High commercial accumen paired with outstanding communication, negotiation, and influence.
• A customer-first approach with expertise in nurturing multi-level trade customer relationships.
• Exceptional leadership qualities with the ability to form meaningful team connexions and motivate a diverse workforce.
• A driven, results-oriented nature with an entrepreneurial spirit.
• The skills for success.
• Key Account Management, Account Management, Ecommerce, Analysing sales and Ecommerce data, Field sales; Field sales management, Leadership skills, Consumer Insights; Shopper Insights; Customer Insights; Category Analysis, Collaboration and partnership skills; Influencing, Consultative Selling, Customer strategy; Channel strategy, Sales strategy development, Perform product planning, Business accumen; financial accumen, commercial accumen, Sales negotiation, P&L Management, Strategy Execution, Operational Excellence.
• What we offer.
• With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.
• Equality.
• We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

ทักษะ:

Negotiation, Excel, Power point, English

ประเภทงาน:

งานประจำ

• Manage and incubate a portfolio of 100+ long-tail Lifestyle sellers, with the goal of accelerating their growth and elevating them into key GMV contributors.
• Build strong, trust-based relationships with merchants and secure competitive deals aligned with campaign objectives, category trends, or seasonal opportunities.
• Strengthen seller capabilities in content creation and affiliate activation, to drive visibility and sales through TikTok's content-driven ecosystem.
• Identify new areas of collaboration aligned with each seller's short-term performance targets and long-term business expansion roadmap.
• Ensure sellers deliver high-quality service across operations including chat responsiveness, on-time delivery, and product accuracy.
• Drive improvements in key operational metrics such as cancellation rate, return rate, and shipping lead time, to increase buyer conversion and satisfaction.
• Minimum Qualifications:Bachelor's Degree or above.
• Excellent interpersonal and negotiation skills.
• Attention to detail, affinity with numbers and logical thinking.
• Fluent in Thai and English, proficiency in Mandarin is a plus to communicate with Chinese sellers.
• Proficient in Excel and Power Point.
• Preferred Qualifications:Experience in ecommerce; direct experience in relevant categories preferred; experience working with a mass group of sellers also preferred.
• Embracing a fast-paced environment in the E-commerce industry and flexibility.
• A good team player, fast learner and open to changes.
• Problem solving skills and a can-do attitude.
• Job Information
• About TikTok
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

ทักษะ:

Product Owner, Negotiation, Data Analysis, English

ประเภทงาน:

งานประจำ

• Develop and maintain good relationship with your strategic retailers across store formats.
• Drive yearly joint business plan to grow sales, assortment, and traffic within your portfolio.
• Initiate campaign mechanics, customer acquisition plan to drive app download, MAU and DAU.
• Analyze sales trends and root cause for any business movement.
• Provide business requirements to Product Owner (PO) to drive tech output and ensure UAT are implemented and align with roadmap timeline.
• Work closely with internal and external teams across functions within the group (Merchandising, Marketing, Strategy, Operation, and Tech team).
• Bachelor s degree or Master degree in Business, Marketing, Strategy.
• 10+years experience in e-commerce, retail, fmcg brand.
• Strong in key account management, analytical, negotiation, communication, interpersonal, and problem-solving skills.
• Proficient in Microsoft Excel, PowerPoint, and data analysis with good verbal and written communication skills in Thai and English.
• Good attitude to drive impact and change, positive attitude, and desire to learn and grow with strong ownership, team spirit and solution-oriented mindset.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Negotiation, English

ประเภทงาน:

งานประจำ

• Drive Sales Excellence: Translate strategic plans into actionable sales strategies to achieve sales targets, product mix, and profit objectives.
• Build Relationships: Cultivate trusted partnerships with key decision-makers in your assigned accounts to unlock new business opportunities.
• Plan & Execute: Develop and implement promotional programs, ensuring smooth in-store execution and the success of key product launches.
• Analyze & Optimize: Monitor sales forecasts, analyze data, and identify opportunities for continuous improvement in revenue and execution.
• Collaborate for Success: Work closely with cross-functional teams to develop sales plans and strategies that win market share across all categories.
• You'll thrive in this role if you have:A degree in Business Administration or a related field.
• 2-5 years of experience in customer management, preferably in the FMCG industry or modern trade channels.
• Strong skills in sales management, business acumen, negotiation, and communication.
• A proactive, open-minded approach with strong analytical and strategic thinking.
• Team management skills and a good command of spoken and written English.
• What's In It For YouA place for you to leave your comfort zone and grow beyond your potential (here, you'll be encouraged to try new things and take risks!).
• Real responsibility from day one there's no sitting on the sidelines at L'Oréal.
• An environment where people of every ethnicity, social background, age, religion, gender, and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive, and are celebrated!.
• A place where you can contribute to something bigger! Many of our brands have societal and environmental causes to make a concrete difference.
• Hello, we're L'Oréal. For over a century, we've been dedicated to one sole vocation: creating beauty that moves the world. With a presence in over 150 countries and 37 international brands, we are the global leader in beauty. Our mission is to provide the best in beauty innovation to all women and men around the world, respecting their diversity.
• We're committed to guaranteeing inclusive recruitment processes and advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual's gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Problem Solving, Negotiation

ประเภทงาน:

งานประจำ

• Achieve Sales Targets: Meet the agreed-upon sales targets within the allocated budget to drive business growth..
• Strengthen Relationships with Key Users: Build and maintain strong relationships with key users (e.g., dermatologists, clinics, hospitals) to maximize sales opportunities for dermatology products..
• Follow Up on Product Deliveries: Monitor and ensure timely delivery of products, manage returns, and handle any product delivery errors efficiently to ensure customer s ...
• Product Knowledge Communication: Clearly communicate the features, benefits, and clinical applications of dermatology products to customers, ensuring they are well-informed and confident in their purchases..
• Develop Sales Productivity Processes: Implement and improve sales processes to enhance productivity and ensure the achievement of sales targets..
• Support Cross-functional Teams: Collaborate with other departments to ensure smooth internal operations and meet customer needs effectively..
• Perform any other tasks assigned by superiors to support the overall business objectives.
• Bachelor s Degree or above in Sciences or any other related fields.
• At least 2-5 years of Aesthetic sales experience.
• Strong experienced in skincare products would be a plus.
• Proven sales track record, Successful enlisting in key hospital especially Medical school will be considered an advantage.
• Analytical skills, Problem-solving skills, Decision-making skills, Dedication.
• Result-oriented, Passion to win and Self-motivated.
• Have own car and be able to travel up-country.
• Have service minded and good personality.
• Problem Solving & Decision-Making skill.
• Negotiation Skill.
• Interpersonal skill.
• Have a car and driver's license.
• Requisition Number: 221370 Job Function: Sales

ประสบการณ์:

2 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• Valuation and Targeting: ensure effective targeting of high value customers.
• Sales Planning: achieve sales, activity and field promotion objectives.
• Promotion Cycle Management: ensure effective execution in alignment with the promotional strategy at territory level.
• Formulary Listing: ensure formulary listing success of company products.
• Customer Focused Selling: shape customer behaviors.
• Territory Management: maximize effectiveness and efficiency of call activities.
• Other Customer Contacts: capitalize on other customer contacts effectively to influence physicians perception and prescribing behavior.
• Field Visit Management: develop skills required for customer focused selling.
• Tracking and Responding To Results: achieve territory objectives and respond promptly to changes in the market.
• Talent Management: enhance personal skill development to deliver strategic and operational performance.
• WHAT YOU MUST HAVE.
• Bachelor s in Veterinary Science, Fishing Science, Animal Husbandry or related field.
• Preferable at least 2 years experience of Sales in Aquaculture Biological or Chemical, ethical channel.
• Be able to travel, country work, after hours and occasional weekend work.
• Emphasis on Customer Focus and Sales Planning.
• Understanding of pharmaceutical industry and local competitor information.
• Account Management, Account Management, Adaptability, Business Acumen, Communication, Customer Experience Management, Customer Management, Customer Value Management, Inbound Phone Sales, Industry Knowledge, Interpersonal Relationships, Lead Generation, Market Analysis, Marketing Strategies, Microsoft Office, Product Knowledge, Promotional Strategies, Promotion Development, Promotions Management, Sales Forecasting, Sales Goal Achievement, Sales Management, Sales Presentations, Sales Promotions, Sales Reporting {+ 5 more}
• Current Employees apply HERE.
• Current Contingent Workers apply HERE.
• Search Firm Representatives Please Read Carefully
• Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
• Regular
• Not Applicable
• 02/6/2026A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
• Requisition ID:R378714.

ทักษะ:

Finance, Risk Management, Negotiation, English

ประเภทงาน:

งานประจำ

• The leadership and proactive management of multiple Client Management teams and deliver the highest quality client service for the FI or Corporate segment and across the client tiers.
• Ensure effective and timely escalation of issues / roadblocks to Frontline and act as the main point of escalation between Client Management and Frontline.
• Ensuring uniform approach towards the implementation of Client Management model in the country with a focus on service differentiation based on client tiering and value ...
• Ensure the teams are proactively managing the relationship health of the accounts they are responsible for and delivering the highest quality client service.
• Ensure alignment between CCIB business and Client Management with regular engagement regarding business priorities, issues, and address any gaps.
• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes.
• Strategy.
• Targeted ImprovementsEnsure uniform approach towards the implementation of Client Management model in the country with a focus on service differentiation based on client tiering and value. Ensure that the model is scalable, best-in-class, client-focused and fit for purpose of client delight.
• Engage a wide range of internal stakeholders for discussion in order to streamline processes and implement changes.
• Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients.
• Automation and StreamliningMonitor the efficiency, effectiveness and quality of the operations from time to time and provide corresponding actions for improvement with respect to the changing business or customer needs.
• Accelerate the shift to digital and ensure the digital value proposition is aligned with clients needs and preferences.
• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes.
• Drive adoption by the team, of the latest tools and techniques to improve performance.
• Adherence to changes in line with the Client Management destination model and DOIs.
• Business.
• Fully understand the CCIB business strategy and leadership expectations and ensure Client Management activities within the team are effectively managed in accordance with the Bank s strategic focus.
• Ensure alignment between CCIB business and Client Management with regular engagement regarding business priorities, issues, and address any gaps.
• Responsible for the leadership and proactive management of multiple Client Management teams and deliver the highest quality client service for the FI or Corporate segment and across the client tiers.
• Liaise with business units, local/group product, other supporting operations and external business partners when necessary to capture business opportunities in a timely and effective way.
• Support various stakeholders on regulatory and audit requests.
• Act as departmental coordinator for outsourcing matters. This requires detailed understanding of outsourcing policy, procedure and regulation.
• Maintain good working relationships with the various Business Units, Finance, Risk, Technology and Operations community.
• Undertake ad-hoc duties and when delegated by Country Client Management Head.
• Identify process improvement opportunities and work closely with management to implement the change.
• Processes
• GeneralEnsure the teams are proactively managing the relationship health of the accounts they are responsible for and delivering the highest quality client service.
• Deliver quality, risk management, efficiency and effectiveness as per agreed standards & metrics.
• Drive relevant targets across team. Ensure that the team works collaboratively to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, and within agreed service level agreements including turnaround times, productivity, and quality.
• Ensure work performed by team is error free with no operating losses and adheres to first-time-right principles. Contribute to the teams BAU productivity at the highest standards, ensuring minimal rework across the team within all processes managed.
• Ensure effective and timely escalation of issues / roadblocks to Frontline and act as the main point of escalation between Client Management and Frontline.
• Manage document inventory, ensuring processes are in place and consistently adhered to by the team in line with global documentation standards and to enable retrieval of documentation in a timely manner.
• Drive robust operating rhythm across team, ensuring allocation of resources against simple vs. complex and critical activities delivers best outcomes for clients and the Bank. Proactively plan team capacity by forecasting volumes and measuring cycle times.
• Identify process and service improvement opportunities and work closely with management to implement changes, facilitate transfer of best practices.
• Drive implementation of change initiatives.
• Ensure that appropriate internal resources, systems, procedures, and controls are in place and are operating effectively.
• Resolve escalations from team, including follow-up with clients, ensuring the once to client rule is adhered to as much as possible.
• Appropriately challenge stakeholders in the value chain where necessary, facilitating resolution of complex cases and where blockages exist that impact execution.
• Ensure, lead, and monitor both strict adherence to regulatory requirements, and efficient preparation for Audit reviews.
• Responsible for appropriate and timely escalation, especially significant risk issues, to any governance committees or to other stakeholders in senior management, risk, or control functions as appropriate.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
• Ensure roles & responsibilities and service levels are clearly defined in the Service Level Agreements (SLA) between Client Management and Business or other Functions.
• Share and replicate best practices with other Country Client Management Teams.
• Drive improved ways of working across coverage, product and functional partners, leveraging relevant meetings/forums to achieve stronger cross-functional collaboration.
• Client Relationship ManagementDemonstrate strong knowledge of client needs for the assigned client portfolio and able to engage clients effectively.
• Build trust and strong account management support to clients including but not limited to loan drawdowns, overseeing the resolution of client related complaints, issues and escalations.
• Provide sound advice to clients on associated documentation requirements (e.g. credit documentation, account monitoring activities etc.).
• Client Due Diligence (CDD) and Regulatory Onboarding (e.g. FATCA, CRS)Demonstrate thorough understanding of the Group s Client Due Diligence (CDD) policies and procedures, various systems, and how it correlates with business needs. Provide input and insight into relevant policy & project discussions as required.
• Ensure that applicable CDD standards are adhered to by team and all policy/ process/ procedure gaps are highlighted and resolved with relevant stakeholders and senior management on a timely basis.
• Ensure all staff are adequately trained on policies & procedures. Ensure only staff accredited to handle CDD (including relevant Correspondent Banking accreditations) are granted access to the system and execute CDD activities.
• Drive network onboarding processes.
• Credit DocumentationProvide inputs into the Credit Issues Committee (CIC) pack, working closely with the Enablement team to ensure outcomes and relevant actions are completed within timelines.
• Manage the end-to end documentation negotiation process including passporting of documents in the network subject to all approvals being in place as negotiated with Legal/Product and Business.
• Engage and coordinate with Legal & Compliance, Credit, and Clients on standard documentation requirements such as standard terms, country supplements, banking facility letter, master credit terms, supplementary letters etc.
• Ensure document deficiencies are minimised and are rectified in a timely manner.
• Account OpeningAdhere to policies including escalation and compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations.
• Document Archival (hard and soft copies).
• Account Management & Portfolio QualityManage flow maintenance activities on client portfolio as assigned.
• Ensure excesses/past dues are regularized on time and cash/cheques are released on time. Any exceptions to be highlighted to the RM and CA.
• Act as escalation point for Unsettled (FX) Past Due Trades reports & Failed trades reports, working closely with Operations where relevant.
• Attend ASTAR Review meetings as appropriate and participate in relevant business meetings, forums or committees as required.
• People & Talent.
• Provide effective orientation /guidance to new joiners on the bank s policies/procedures/processes to Ensure staff are adequately trained to support both existing and any new requirements.
• Provide/ secure / enable access to relevant role-specific and general training to the team.
• Manage talent and hiring across Client Management, ensuring high performance team and bench strength. Own the development of the individuals within the team, using performance management and staff development to provide a deep pool of talent and opportunities for individual growth.
• Conduct regular 1-1s to review individual KPIs and provide feedback on an ongoing basis.
• Collaborate with members of the team and plan individual training to be completed over the P3 cycle, to achieve required competencies.
• Enable team to function optimally, providing guidance and coaching to members. Drive and encourage cross-training and mentorship, facilitating interchange of best practices amongst team members and across teams.
• Manage and control overall attrition at acceptable level. Attrition of top performers to be managed. Minimize key man risks within team.
• Develop succession plan for self and for all critical resources in the team.
• Risk Management.
• Demonstrate high level of preparedness by self and team for any Audit and ensure NIL audit failures/ NIL adverse audits grading in reviews.
• Understand the risk and control environment in their area of responsibility and drive rectification as required. Develop awareness of changes in the policy and regulatory environment, predict challenges and identify initiative opportunities to manage change implementation at the right time.
• Ensure that Risk Management matters that are brought to the job holder s attention are subject to direct remedial action and/or ensure adequate reporting to the relevant superiors and/or Risk Committees.
• Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework and across team.
• Provide crisis management support on behalf of Country Client Management Head for ad hoc control and procedural issues.
• Support the framework for effective management of operational risks across the Business and compliance with applicable internal policies, and external laws and regulations.
• Governance.
• Effective management of Client Management teams to provide support for the business.
• Ensure CST scores are maintained within thresholds. Ensure rework is closely monitored and controlled. Conduct monthly rework forums to discuss repeat themes and arrive at corrective actions involving Client Management. Ensure NIL observations in Control Assurance (CA) review.
• Ensure robust performance management in place using relevant Productivity / Performance MIS. Monthly, quarterly and annual review discussions to be completed by stipulated timelines.
• Ensure that appropriate internal resources, systems, procedures, and controls are in place and are operating effectively and timely reporting/escalation of significant risk issues to senior management.
• Ensure there are appropriate frameworks in place to guarantee that Client Management team functions within the Group s risk appetite and relevant risks are appropriately managed in conjunction with management, direct reports, and other stakeholders.
• Ensure, lead, and monitor both strict adherence to regulatory requirements, and also efficient preparation for Audit reviews.
• Fulfil supervisory responsibilities in line with supervisory principles.
• Maintain oversight on quality & timeliness of Service Review Meetings (SRM) to be held every month between business Teams & Hub or Country CETs.
• Manage in country or other remediation s as required to ensure gaps in capability, process or data/docs are brought up to a best-in-class standard over time.
• Utilize metrics and the agreed service standards to drive decisions and improve operational service excellence.
• Regulatory & Business Conduct.
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead the Client Management Team to achieve the outcomes set out in the Bank s Conduct Principles: Financial Crime Compliance; The Right Environment.
• Key stakeholders.
• InternalCountry Client Management Head.
• Client Management teams, including in-country CET.
• Client Management Enablement.
• GBS Hub teams.
• Account Opening Teams.
• Front Office RMs.
• Product Partners.
• Client Lifecycle Design Management Teams.
• Legal team; in-countries, Region and Group.
• Credit & Risk teams; in-countries, Region and Group.
• Lending Documentation Unit.
• Commodities Transaction Management Unit.
• Regional CDD Risk Managers.
• Operational Risk.
• Credit Documentation CoE.
• CFCC.
• Other Responsibilities
• Embed Here for good and Group s brand and values in the Client Management Team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).
• Skills and ExperienceAbility / experience managing individuals or teams.
• Ability to build strong relationships with diverse stakeholders, work collaboratively with them to deliver exceptional client service & experience while balancing robust operational management.
• Ability to directly influence stakeholders across value chain to secure resources and buy-in required to deliver operational and client service targets.
• Ability to understand and derive insights & improvement opportunities from MIS and performance data.
• Strong drive to deliver.
• Ability to positively engage and build rapport with clients.
• Has a clear understanding of the client needs being serviced; able to articulate and align team to them.
• Knowledge and experience in relevant processes managed by Client Management.
• Sound knowledge of local regulations (CDD, credit and lending, risk management).
• Superior writing and presentation skills in English.
• Risk & AML certified as stipulated by Bank policy (role based).
• Role Specific Technical CompetenciesManage Conduct.
• Manage Risk.
• Manage People.
• Operational.
• Process Management.
• Data Conversion and Reporting.
• About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
• Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.
• What we offer
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Quantitative Analysis, Procurement, Finance, Korean, English

ประเภทงาน:

งานประจำ

• Design and generate weekly and monthly supply & demand statistical forecast reports.
• Evolve and maintain documentation and standard operating procedures for demand & supply planning processes and systems in accordance to business rhythm.
• Measure the impact of supply & demand forecast accuracy.
• Conduct current and future forecasting analysis, ensuring forecasting processes and methods are followed.
• Assemble and analyze all data pertinent to creating the sales forecast (historical sales, market trends, seasonality, promotions, and eventually tier 1 account POS and inventory levels).
• Make recommended adjustments to forecast and inventory targets based on changes in demand and market conditions.
• Lead forecast and inventory planning meetings with the Marketing team, reviewing recommended sales forecasts and inventory goals (emphasis on brand/product transitions, new product introduction, and promotions).
• Manage inventory targets (including safety stock levels) that are approved by management.
• Prepare, report, and communicate forecast and inventory measurements to management (forecast accuracy, inventory plan vs. targets).
• Monitor SKU levels and recommend SKU rationalization initiatives in the future.
• Lead SCM sessions, ensuring monthly and yearly estimate closing, work closely with Head of Modern Trade, Client Leaders, Head of Dealer, and Head of Product Marketing to identify gap closing supply & demand based on marketing and trade activities.
• Perform other duties as assigned by management /direct supervisor.
• Skills and Qualifications
• Qualifications A bachelor s degree in Logistics, Operations, Business, Supply Chain Management, or quantitative analysis is preferred.
• Minimum 7 years of related experience in Demand Planning/ Forecasting, Supply Chain Management, or other related functions.
• Background in master scheduling, forecasting, procurement and planning.
• Strong analytical abilities.
• Strong knowledge of the demand planning process.
• Knowledge of demand management/forecasting tools, forecasting processes in sales, marketing operations, finance, manufacturing and supply chain issues.
• Detail-oriented with extreme accuracy.
• Extensive spreadsheet analysis and strong mathematical abilities.
• Knowledge of turn rates, key inventory performance metrics, turns, margin contributions, etc.
• Ability to lead cross-functionally, being approachable.
• Strong collaborative skills in resolving long and short positions in inventory.
• Experience in managing end of life cycle and absolute inventory.
• Good coordinator and able to work very well under high pressure.
• Experience using SAP (preferred) or other ERP statistical software packages.
• Good command of English, both spoken and written with computer literacy.