เงื่อนไขการค้นหา

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Provide Technical Support to all SiteMinder labelled products and services to.
• internal and external customers, with a primary focus across the Thai language speaking APAC region..
• Develop strong customer relationships by providing exceptional technical support and consultation, across our phone, email and other contact channels.
• Identify customer support and configuration requirements, set customer expectations and resolve their issues, delivering against customer demands and internal KPIs.
• Ensure all cases are resolved in a timely manner in accordance with company SLAs and personal KPIs.
• Act as a technical expert, identifying issues and communicating issues and requirements internally.
• What you ll have.
• High level of customer service and IT technical skills.
• Fluent in English communication skills, both written and verbal.
• Strong Analytical skills - You ll be able to quickly analyze problems, determine the root cause and reach a resolution.
• An ability to operate across multiple technical platforms and systems in a fast. paced, KPI driven environment.
• An ability to diagnose and troubleshoot web browser and connectivity issues.
• Great capacity for both internal and external customer interaction as well as conflict resolution.
• Stakeholder management and working across internal teams to find solutions.
• Desirable: Previous experience working in a high volume contact centre providing technical customer support.
• Desirable: Previous experience working in the hospitality industry in a technical or guest facing capacity.
• Our Perks & Benefits .
• Equity packages for you to be a part of the SiteMinder journey.
• Hybrid working model (in-office & from home).
• Mental health and well-being initiatives.
• Generous parental (including secondary) leave policy.
• Paid birthday, study and volunteering leave every year.
• Sponsored social clubs, team events, and celebrations.
• Employee Resource Groups (ERG) to help you connect and get involved.
• Investment in your personal growth offering training for your advancement.
• Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
• When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Good Communication Skills, English, Thai

ประเภทงาน:

งานประจำ

• Receive inbound calls from customers regarding after-sales service..
• Perform after-sales service tasks for customers. (e.g. issue product invoices, handle product returns when customers are dissatisfied with the products they purchase through official store, replace products for customers in case they are defective).
• Provide inventory stock checks for customers through phone calls. (e.g. customers ask to check if the new product is available to buy at official store's branch.).
• Working Hour.
• 3 shifts (9.00 - 18.00, 10.00 - 19.00, 12.00 - 21.00).
• Shifts will be announced 2 weeks or 1 month in advance.
• 2 days off (can be split in some cases).
• 1-month training and 2-month probation period.
• Thai nationality.
• Bachelor's Degree.
• English proficiency: B2 or above.
• New graduates are welcome..
• Perks/Benefits;.
• Basic Salary.
• Performance Incentive.
• Diligent Allowance.
• Social Security.
• Group Insurance (Health).
• Annual Increment (As per company policy).
• Bonus (As per company policy).
• Leave Entitlement (AL, SL, BL, etc.).
• Entertainment Events (Whole year).
• Yearly Health Check-up (As per company policy).
• Special Rewards & Points to redeem any special vouchers, gifts, etc.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Communicate with customers via phone, email, and chat.
• Provide accurate information about products, payments and refunds.
• Collaborate with internal departments to fulfil customer needs.
• Minimum 1 year of customer service experience.
• Fresh graduate also welcome.
• Fluent in English.
• Excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize efficiently.
• Flexible with rotational shifts, including nights and overnights.
• Available to start immediately.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Review, classify and/or remove content according to client guidelines, using specific tools and channels.
• Understand and remain updated on changing client policies and guidelines.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Serve as an advocate for the user community.
• Participate in process improvement initiatives that improve quality and efficiency of work.
• Participate in continuous training programs and workgroup discussions for optimal development in the role.
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe..
• Basic Qualifications/Skills Needed.
• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension, communication in English and Thai.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision-making skills.
• Deep familiarity and passion for the internet, internet platforms, and internet culture.
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported .
• Ability to work well individually and as part of a team.
• Ability to work differing rotations/shifts and non-standard work hours.
• Flexibility in meeting changing business needs in a fast-paced environment.
• Commitment to quality, efficiency, and effectiveness.
• Previous business process outsourcing, customer service, or content moderation experience is a plus.
• Shift timings/requirements to work weekends and holidays.
• Please note that this role requires you to work on shift rotational basis and you will be working 5 days/ week with 2 consecutive rest days.

ทักษะ:

Software Development, Automation, Assurance, English

ประเภทงาน:

งานประจำ

• Able to response all aspects of testing and owning the quality of application release through software development life cycle (SDLC) or agile method to reduce future operation cost of application by automation testing technique.
• To cooperate in the enhancement of the methodologies employed for test strategy defining, test planning and execution, defect tracking, and metric and status reporting.
• To interact with stakeholders to plan testing for delivery of products and enhancements and to assure products meet product requirements and quality standards.
• To be a part of solution delivery team to plan and execute automated for functional and non-functional tests.
• To report issues and results, researching and identifying root causes as appropriate, documenting accordingly.
• To ensure that testing addresses requirements as agreed with other stakeholders.
• To identify opportunities to apply existing automation or other tools to meet testing needs.
• To work across teams as a coach to enhance quality assurance/testing and help to develop/execute performance and automation testing throughout the business as appropriate.
• Bachelor s degree/Master s degree in Computer Science, Computer Engineering, Technology Management or related fields.
• Manage team sizing 10 staffs up.
• Minimum 5 years of experiences in automated tester role.
• Strong knowledge in Continuous Integration (CI) and Continuous Development (CD).
• Strong knowledge in QA methodologies, of the software development process.
• Basic knowledge in financial services industry.
• Knowledge software automate testing.
• Prior experience in preparing test plan / test case / Test script is a must.
• Good strategic thinking, analytical skill in interpreting functional requirements and design documents to develop appropriate test plan.
• Test automation tool; Robot Framework, SOAPUI, Cucumber, Gherkin, Ruby, Selenium, etc.
• Understanding of the basic financial, business model and processes.
• Strong analytical and problem - solving skills.
• Problem solving skill.

ทักษะ:

Sales, English

ประเภทงาน:

งานประจำ

• Fluent in English.
• International Environment.
• Salary + Commission +++.
• To rent out and sell properties as received target.
• To follow and meet clients (including guiding on property tour).
• To prepare related documents.
• To explore new opportunity in real estate business or any related including survey.
• To source new client channels and stocks.
• To develop and maintain strong relationship with client and ensure a continuous workflow of sales revenue.
• Preferred Qualifications.
• Bachelor s degree in any field.
• Must be able to communicate in English effectively.
• Previous experience as a real estate broker or working for a developer is required.
• Strong interpersonal and communication skills with a track record of achieving high-end residential property sales.
• Excellent personal presentation and customer service skills with a positive attitude.
• Able to work 6 days/week.

ทักษะ:

TypeScript, node.js, MongoDB, English

ประเภทงาน:

งานประจำ

• Collaborate with the product team to ensure effective implementation of products.
• Perform full lifecycle software development, from design to testing.
• Take ownership and accountability for assigned tasks and projects.
• Design, code, document, and test software using accepted languages and frameworks.
• Follow established coding standards and processes.
• Commit to delivering high-quality products to end-users.
• Bachelor's degree in Computer Science, Engineering, or related field.
• 5+ years of relevant work experience in software development.
• Professional proficiency in written and verbal English.
• Demonstrated track record in building efficient and scalable architectural solutions.
• Strong expertise with Javascript, ECMAScript, and Typescript..
• Strong expertise with backend technologies and Node.js runtime..
• Preferred experience with NestJS.
• Preferred experience with React and Next.js.
• Knowledge of design patterns, object-oriented programming (OOP), and functional programming concepts.
• Experience with backend performance optimization.
• Experience in handling, configuring, optimizing, and monitoring MongoDB, PostgreSQL, Elasticsearch..
• Experience in test automation techniques.
• Experience in REST and third-party API integrations.
• Familiarity with secure software development practices.
• Exposure to DevOps practices.
• Exposure to collaborating tools like GitHub, JIRA, Confluence.
• Compensation and Benefits.
• Competitive base salary.
• 10 days of annual leave in the first year, growing by 1 day per year to 15 days per year.
• 5 days of business leave.
• 10 - 20% Share of commission from owner and client referral.
• Health insurance on top of standard social security.
• BOI-sponsored visa & work permit for expats.
• Work Culture.
• International work environment and culture.
• 5 work days per week with 2 days work-from-home.
• Established and defined career paths.
• Monthly Celebration & Parties.
• Company Values.
• Customer & Partner First.
• Integrity & Reliability.
• Team Collaboration & Innovation.
• Proactive Ownership.
• Performance Culture: Work hard, have fun, make history.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Sales, Digital Marketing, English

ประเภทงาน:

งานประจำ

• Bachelor's degree or equivalent practical experience.
• 12 years of experience in advertising sales, digital marketing, consulting, or media.
• Experience in people management.
• Ability to communicate fluently in English and Thai to engage with clients in the region.
• Experience in managing and developing sales teams.
• Experience influencing executive-level clients and stakeholders.
• Experience in sales or operations management, planning, and systems thinking, with the ability to align strategies and deliver customer business outcomes.
• Knowledge of Google Ad Solutions, video advertising (e.g., AI-powered Performance, CTV, AI-powered Video) and the market landscape across traditional and digital brand media advertising.
• Understanding of customer business objectives and ability to develop joint business plans in ambiguous environments.
• Businesses of all shapes and sizes rely on Google s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and the customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
• As a Google Customer Solutions (GCS) Sales Manager for the Mid-Market Sales (MMS), Small Business Sales Engage (SBS-E) and Accelerated Growth Team (AGT) programs, you will manage business engagements with GCS advertisers in the market. You will own and strengthen executive-level client relationships and provide business growth strategy consultation through key C-level meetings, quarterly reviews, and engagements.
• You will be responsible for recruitment, coaching and development of a team of Account Strategists and Account Executives, helping them engage with executive stakeholders and clients. You will also partner with cross-functional teams (e.g., Agency, gTech, Marketing, Product and Sales Activation (PSA), and International Growth) to help drive the success of the overall mid-market segment.
• Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers.and we have fun doing it.
• Manage a team of Account Strategists and Account Executives, set and communicate team priorities and make decisions and support activities that align with Google s values.
• Build and manage relationships with C-level clients and partner stakeholders. Develop an understanding of their business challenges, marketing objectives, and metrics.
• Structure a joint strategy between Google and clients, and lead a cross functional team within Google to collaborate on projects and drive client success.
• Plan for, and achieve, growth goals, through the presentation of Google advertising products/solutions that will help clients to meet their marketing objectives.
• Build the knowledge of how Google advertising products work and can be used to help meet a wide range of marketing objectives.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Business Development, Google Ads, YouTube, English

ประเภทงาน:

งานประจำ

• Bachelor's degree or equivalent practical experience.
• 5 years of industry experience in digital advertising, consultative sales, business development, or digital marketing, or 3 years of experience with an advanced degree.
• Ability to communicate in English and Thai fluently in order to interact in this customer-facing sales role.
• 5 years of experience in sales, advertising, media sales, and/or internet environment.
• Experience with Google Ads and YouTube account management, managing advertising or media campaigns.
• Experience in media across a variety of platforms (e.g., TV, radio, print, sponsorship, etc.).
• Experience managing multiple accounts simultaneously with great attention to detail.
• Ability to succeed in a rapidly changing environment with excellent problem-solving and creative thinking skills.
• Businesses of all shapes and sizes rely on Google s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
• Within Google Customer Solutions, the Accelerated Growth Team (AGT) supports small and medium sized businesses with significant growth potential. AGT specializes in building full funnel strategies to increase customer's return on investment, scale customer business base, and ultimately make business grow.
• As an Account Strategist within AGT, you will identify and grow key client prospects within a segment of the Google Customer Solutions ecosystem, and set them up for accelerated and sustainable growth on our platforms. You will collaborate with the Account Management teams to devise strategies to drive innovative growth to our clients and the Google business.
• Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers.and we have fun doing it.
• Manage a portfolio of businesses by identifying opportunities for growth, understanding growth drivers, managing risks and building quarterly plans for achievements.
• Drive customer growth by delivering outstanding customer sales experience and achieving customer business and marketing objectives.
• Own end-to-end sales process, by driving customer outreach, business pitches, solution implementation and performance evaluation.
• Work towards quarterly business and product growth goals.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Business Development, Google Ads, English

ประเภทงาน:

งานประจำ

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing roles.
• Ability to communicate in English and Thai fluently in order to interact in this customer-facing sales role.
• Experience working with channel sales, advertisers, agencies, or clients.
• Experience strategically assessing and achieving client success via sales techniques, including effective questioning, objection handling, and competitive selling.
• Expertise in launching and managing paid digital advertising campaigns, particularly in Google Ads and other digital marketing platforms.
• Ability to manage and prioritize a portfolio in an advertising or media sales context and to achieve goals that drive growth.
• Ability to build compelling narratives and utilize storytelling as a client engagement strategy.
• Businesses of all shapes and sizes rely on Google s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
• As a GCS Account Strategist, you will be a seller to GCS strategic customers. With a more focused portfolio of clients, you will gain a deep understanding of their clients marketing objectives and build short- and medium-term (1-6 month) strategies to meet those goals, in part by improving campaign performance, implementing best practices, driving Google product adoption, and influencing customer budgets.
• Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers.and we have fun doing it.
• Manage a portfolio of businesses and develop a comprehensive understanding of their business challenges, marketing objectives, and success metrics.
• Collaborate within the team, aligning workflow among team members to execute plans and ensure accountability to meet or exceed goals while prioritizing and delivering outstanding customer experience to Google's partners and clients.
• Pitch and consult with customers proactively to support annual digital marketing discussions and budgets.
• Implement creative ways to improve our customer relationships, tailor and share performance-enhancing suggestions and promote other Google products.
• Identify key client stakeholders and consult with customers proactively on calls and in person to support annual digital marketing discussions and budgets.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Assurance, Public Speaking, English

ประเภทงาน:

งานประจำ

• Managing a team of QAs in the LOB/Program.
• Share feedback with the agents on all people related defects (Quality Audits) / Failed audits, along with the QAs, whenever needed.
• (Triad Session)Review The Reviewer activity to enssure less or no variance in the audits done by the team.
• Governing Dispute Managemnet Process.
• Managing internal & external stakeholder expectations.
• Training and Refreshers coordination with the training team for new/existing QAs.
• Support and mentor new QAs & managing their monthly scorecard.
• Help operations on key metrics performance (Sharing insights & suggest action plan).
• Conduct weekly quiz and spot checks on new updates & common defects (Identified Audit defects).
• Sharing weekly/monthky performance dashboard.
• Working on weekly/monthky and quarterly review decks & present them to the clients with the supervisor.
• Conducting quality sessions with new hires.
• Requirements Minimum of 2 year of experience as a Quality Analyst Supervisor.
• Mandatory language proficiency in Thai and English.
• Experience in preparing and presenting written project status reports and executive briefings.
• Exceptional communication, presentation, and public speaking skills.
• Strong organizational and time management abilities.
• Key Responsibilities: Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact centre environment.
• Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations.
• Ensuring timely completion of all client deliverables.
• Prepare reports, analysis, trend & run project when required to improve quality performance.
• Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.
• Package, deliver, and at times present key findings and briefings.
• Conduct random evaluations to identify areas of improvement as necessary.
• Conduct regular spot checks of the QAs audits and work on their development accordingly.
• Identify training needs by working with operations team and QA.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Compliance, English

ประเภทงาน:

งานประจำ

• Bachelor's degree in a technical field or equivalent practical experience.
• 8 years of experience in data center operations or other relevant operational experience in non-DC industries (e.g., power generation, HVAC and refrigeration, industrial manufacturing, military, oil and gas, maritime/marine, large chemical cluster, etc.).
• 5 years of experience managing technical teams and vendors in charge of operating, maintaining, and troubleshooting electrical, mechanical, and controls infrastructure ...
• Ability to communicate in English fluently, to support client relationship management in this region.
• Experience in collaborating with other business units to meet company goals and standards.
• Understanding of the operations and maintenance of electrical, control systems, and mechanical systems in a data center environment.
• Ability to develop and grow team members, through coaching, mentoring, and training.
• The Data Center team designs and operates some of the most sophisticated electrical engineering, mechanical engineering and HVAC systems in the world. Facility Technicians at Google data centers operate, monitor and support physical facilities conditions. Some duties will include heating and cooling of air and water, power supply, generators, UPS systems, electrical distribution and control and monitoring systems. You regularly help inspect, maintain and repair various data center systems such as piping and non-critical electrical or mechanical system components). You'll provide daily assistance to senior technicians as you read blueprints/schematics, conduct tours of systems and assess their working order.
• You will develop creative approaches to reducing operational costs while improving overall data center efficiency. You ensure that environmental and safety standards are consistently met, identifying problems and making repairs quickly In emergency situations or abnormal conditions, you manage data center performance issues and outages to minimize the recovery time from failures.
• The Data Center team designs and operates some of the most sophisticated electrical and HVAC systems in the world. We are a diverse, upbeat, creative, team-oriented group of engineers committed to building and operating powerful data centers.
• Lead efforts to perform compliance activities for a data center and analyze compliance results for data centers globally. Ensure regional and global teams are complying with project/schedule guidelines and Google design standards.
• Drive efforts to monitor data center systems operations, control site activities to minimize risk, and to ensure effective response to any excursions.
• Drive efforts to ensure sites are following facility, maintenance, and standard programs globally while exhibiting strength in improvement to said policies and programs.
• Lead the development of strategies to keep operational costs to a minimum, improve efficiency, and reduce environmental impact at a site, along with driving site-level development of programs and initiatives.
• Incorporate subject matter expertise and experience to make recommendations for data center design improvements to optimize equipment and operations for next generation data centers.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

ประสบการณ์:

9 ปีขึ้นไป

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Associate's degree, trade school certification, or other certified training in a related technical field, or equivalent practical experience.
• 9 years of experience in operations management and facilities management.
• Experience in critical facility operation management.
• Ability to communicate in English fluently to work with local and other internal stakeholders.
• Experience working in data center environments, including building and operating infrastructure.
• Experience with initiating and executing initiatives in a global environment.
• Ability to perform operational assessment and risk analysis of third-party sites.
• Ability to forecast resource requirements in a data-motivated way.
• Excellent problem-solving skills.
• As a Data Center Technical Operations Manager, you will be involved in nearly every aspect of colocation operations of our electrical, cooling, and IT infrastructure. You will partner with the Google data center engineering team, hardware operations, network infrastructure and third-party data center vendors and operators with a focus on operability, maintainability and reliability. You will represent the operations organization, and will be responsible to ensure operability, maintainability and reliability are critical criteria for Google assets.
• You will provide occasional on-call support to the global third-party data center operation, support the risk management program by escalating findings to ensure business awareness and provide prompt mitigation strategies. You will manage documents and trend relevant Operations and Maintenance (O&M) data and contribute to Global program initiatives. You will oversee technical and team leads through the successful completion of required maintenance, troubleshooting, and repair tasks to maintain equipment to the global standard and perform operational assessment and risk analysis of third-party party co-location facility (COLO) sites, while also supporting the site selection process through operational and technical knowledge. The Data Center team designs and operates some of the most sophisticated electrical and HVAC systems in the world. We are an upbeat, creative, team-oriented group of engineers committed to building and operating powerful data centers.
• Own COLO facility operation within an area/region, with full accountability for this area tactically and strategically.
• Keep key stakeholders informed about current work and are able to discuss strategic decisions and directions with them while coordinating the planning of critical activities.
• Analyze and de-conflict regional COLO work notification and change requests to ensure successful completion of planned and reactive maintenance within COLO sites.
• Provide technical support for mini-cluster COLO sites within a region and act as liaison between the COLO provider and cross-functional teams and stakeholders.
• Respond to critical events and alarms in accordance with contractual obligations while providing technical expertise during incidents.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Python, Statistics, Statistical Analysis, English

ประเภทงาน:

งานประจำ

• Own Data Science solutions for client requests and provide initial recommendations for complex client raised issues.
• Support Internal and External Clients with the understanding of Data Science design and methodology.
• Accompany senior leaders meet with clients to understand business needs and help offer innovative solutions.
• Work on creating innovative solutions, use cases, proof of concept and prototypes by exploring diverse data sets using tools such as Python.
• Understand Nielsen products and services to suggest innovative solutions for client challenges.
• Collaborate with other Data Science team units.
• Automate and develop solutions for existing processes.
• Innovate and create out of the box solutions by leveraging large and diverse data sets and state of the art technologies.
• You have dabbled in data. You have perused Python. And you have the communication chops to translate it all into conversation or presentations. While you have worked with global cross-functional teams, you can also put your head down and focus on independent projects. Seeing the big picture takes attention to detail. You know what is happening in big data and you are ready to influence what is next.
• Professionals with degrees (either Bachelor/Master) in Math's, Data Science, Statistics, or related fields involving statistical analysis of large data sets.
• 1 year of experience in market research or relevant fields, however, open for fresh graduate.
• Intermediate levels proficiency with Python.
• Implementation experiences on automation of processes.
• Basic knowledge with data visualization tools (e.g., PowerBi) and mapping tools.
• Problem-Solving skills.
• Ability to effectively convey complex concepts to non-experts.
• Intellectual curiosity and persistence to find answers to questions.
• Eager to continuously learn and adapt to changing technologies and tools.
• Good command of written and spoken English.
• Good collaborative and interpersonal skills to communicate at all levels.
• Working knowledge with collaboration tools such as Microsoft Office (Word, Outlook, PowerPoint, Excel, Power BI).
• Additional InformationNIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
• Our Benefits.
• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee-Assistance-Program (EAP).
• About NIQ.
• NIQ is the world s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View&trade. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world s population.
• For more information, visit NIQ.com.
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• Our commitment to Diversity, Equity, and Inclusion.
• At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion.