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ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Problem Solving, Quantitative Analysis, Research, English

ประเภทงาน:

งานประจำ

• Bachelor Degree preferred.
• Proficiency in English (spoken and written).
• Significant experience in a complex fast paced environment.
• Minimum 1 year of prior relevant people management experience.
• Knowledge of basic KPIs (Shrinkage, Productivity, CSAT).
• Ability to work across shifts and also support the team training and quality.
• Strategic thinker with strong analytical and creative problem-solving skills.
• Excellent written and verbal communication skills.
• Passion for ensuring an excellent user experience.
• Responsibilities:Provide mentorship, guidance and career development to members of your team.
• Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise.
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results.
• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Russian, English, Japanese

ประเภทงาน:

งานประจำ

• Honesty / Sincerity.
• Proactive Communication / Altruism.
• Autonomy / Self-Growth.
• Professionalism / Sense of Responsibility.
• IT Tool Proficiency.
• Proficiency in Russian(ТРКИ-3 - 4 level) or Japanese (JLPT N1 level).
• Proficiency in English (C1-C2 or equivalent level)..
• A business-proficient level in IT tools such as Microsoft Office and Google Workspace.
• Excellent communication skills to effectively collaborate with team members and clients..
• Reliable internet and quiet workspace..
• Strong self-management in a remote environment..
• Optional Qualifications (Not Required).
• Bachelor s degree in Marketing, Communications, or related fields..
• 6+ months of experience in Digital marketing, creator management, or sales support..
• Conversational-level Thai..
• Position Summary.
• As a Marketing specialist at our dynamic startup, you will work with the marketing team to implement strategies connecting brands with influencers globally. Your role will involve contacting creators, supporting brand clients in Russia/Japan and other countries you can cover, and handling platform sales admin tasks. Through effective collaboration, you will play a pivotal role in scaling global cross-border influencer marketing initiatives.
• Coordinate and execute influencer marketing campaigns with brand clients in Russia/Japan and other countries you can cover..
• Hold meetings and maintain ongoing communication with clients as needed..
• Handle daily admin tasks (reporting, documentation, scheduling)..
• Liaise with creators and onboard them to the platform..
• Conduct outreach to potential clients (both cold and warm leads)..
• Conduct market research to identify trends and opportunities within the influencer marketing space..
• Work cross-functionally with internal global teams..
• Represent our platform in your market with professionalism and cultural sensitivity..
• Work Style & Conditions.
• Type: Independent Contractor position (salary subject to annual review based on performance and company conditions no fixed-term limit).
• Location: Fully remote.
• Work: Flexible working hours (Monday to Saturday, 8 hours/day).
• Daytime role.
• Start Date: Immediately upon agreement.
• (May provide around 4 weeks of pre-onboarding period if needed).
• Full-time engagement preferred..
• What We Offer.
• Collaboration opportunities with Russian/Japanese creators and clients, leveraging Russian/Japanese language skills..
• Performance-based incentives that reward ownership and long-term impact (available after 1 year).
• The opportunity to work at the forefront of global influencer marketing campaigns.
• A truly international and flexible work environment, collaborating with teammates across borders.
• Immediate Visibility on Impact An environment where your work and achievements directly translate into measurable success for the company and our clients..

ทักษะ:

Microsoft Office, CSS, English

ประเภทงาน:

งานประจำ

• Bachelor s Degree or at least Diploma or equivalent in any discipline.
• Must have C1 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions.
• Work experience:Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
• Call centre experience is not a must but would be a distinct advantage.
• Required Interpersonal Skills:Customer Service orientation.
• Customer Results/Solutions focussed.
• Customer Expectations Management.
• Active Listening Skills.
• Ability to handle queries and objections in a professional manner.
• Passionate about communication and interacting with people is key to success in this role.
• Able to receive continuous feedback and work in a fast-paced working environment.
• Positive attitude and willingness to learn and go the extra mile for self-improvement.
• Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
• Good reasoning and analytical skills.
• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
• Must be able to speak, read and write the required language to support.
• Technical Skills:Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
• Responsibilities: (May perform other duties as requested that may not be specifically addressed in this document)
• Overview of CSS Role:CSS represents the brand, the culture, and the values of the client.
• Your attitude and how you behave will determine how our client is perceived by its customers.
• It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times.
• Customer concerns must be handled positively and professionally.
• Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers.
• Responsibilities and AccountabilitiesSupport customers to place online orders with the client.
• Provide timely support to customers through available communication channels (inbound phone calls and email).
• Process payments and confidential client information in a manner that is precise and safeguards the customer s personal and financial payment data at all times.
• Proactively support customers to mitigate the risk of damage to the client s brand and customer loyalty.
• Identify and escalate priority issues through appropriate channels as and when necessary.
• Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
• Maintain and improves quality of service by sharing suggestions and recommendations.
• Keep job knowledge and skills up to date by attending training and continuously learning.
• Meet all key performance indicators set by the company and client.
• Adhere to the policies and procedures set by the company and client.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Data Analysis, English

ประเภทงาน:

งานประจำ

• Bachelor s degree or equivalent diploma in any discipline.
• Candidate must be able to work on rotational shift (3 shift / 5 working days).
• Minimum 1 years experienceas QA in call center.
• Must be proficiency in English in terms of written, reading and speaking.
• Able to start work immediately is preferred.
• Language Requirement: English.
• Responsibilities:Conduct root cause and other data analysis.
• Conduct QA evaluations per client requirements and provides QA progress reports to team lead.
• Act as escalation point of contact for process questions, issues and resolution.
• Act as Subject Matter Expert (SME) for QA evaluations.
• Participate as project team member in problem prevention and continuous improvement projects.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Bachelor s degree or equivalent experience in a call centre or business-related field (e.g., management, sales, tourism).
• Minimum of 2 years Training Experience in a BPO setting.
• Working experience with a premium account with either B2C or B2B is preferred.
• Knowledge on connected cars applications or any car-related process or CRM is an advantage.
• Knowledge on instructional design is an advantage.
• Usage of MS Office.
• Typing speed: 30 wpm.
• Language level- English (C2 to C1 Level).
• Responsibilities:Facilitate a new hire class during pre-process and process training.
• Facilitate necessary or required annual upskilling or refreshers with existing resources.
• Create and facilitate knowledge tests with existing Specialists and Support group in Operations.
• Complete all training requirements based on the program s specifications.
• Coach new hire Specialists on their overall training and nesting performance.
• Conduct mock scenarios on all channels available.
• Govern the nesting process and complete deliverables on time.
• Assess new hire performance during Nesting and mitigate with appropriate actions when necessary.
• Conduct a Training Needs Analysis after 30 to 60 days of out-of-gate performance.
• Work with the Training Manager or Training Supervisor on needed adjustment in the Training Curriculum.
• Assist in creating and developing training materials when necessary.
• Follow all steps of BEST T&D.

ทักษะ:

Budgeting, English, Mandarin

ประเภทงาน:

งานประจำ

• Taiwanese English (native-level).
• US/UK English (native-level).
• Taiwanese Mandarin (native-level).
• Taiwanese Hokkien (native-level).
• Roles.
• There are two roles in this project: Agent and Customer.
• Participants will be assigned one of these roles and will read from a provided script during the recorded call.
• If you speak more than one of the languages listed above, you are welcome to participate in multiple language tasks.
• Work Scope.
• Participants will be required to do the following.
• Making short calls to an Interactive Voice Response (IVR) (dialed number, Hong Kong number) using your mobile phone. Each call should not take longer than 10 minutes.
• Scripts will be provided. Participants are expected to read your given scripts. There will be two role (Agent and customer), you are expected to read and record your assigned part only.Scripts are generated by AI. It may include sentences that don t sound natural in local speech. Participants are expected to review and adjust the scripts so they sound natural.
• The call will be automatically recorded once you dial the number. There is no need to use a separate recording device.
• Participants can record up to 40 audio minutes for each language. *Volume can be assigned as per your availability.
• More details of the task and instruction will be shared later.
• Payment Details.
• Taiwanese English: USD 24.00.
• US/UK English: USD 24.00.
• Taiwanese Mandarin: USD 24.00.
• Taiwanese Hokkien: USD 24.00.
• Important Notes.
• Only complete and quality-approved recordings will be eligible for payment..
• Telecom fee is already included in the payment.
• If you are able to participate in more than one language task, you can increase your total earnings..
• The difference is related to project budgeting and not participant qualifications.
• Payment terms are 15 working days from the billing date. PO will be issue after client approval. - Payoneer (sign up): valid for amount ofUSD10 or more. Payoneer does charge fees when transferring out of Payoneer. Check out their website at www.payoneer.com for more details. - PayPal (sign up): valid for any amount. PayPal fees are approximately 4% of the transaction value. - Wire transfer: valid for amount of USD50 or more. Wire transfer fees are typically US$2 for domestic transfers.- Local Transfer: valid for any amount (Thailand Banks only). No transaction fees are charged.
• There may be fees associated with payments that are levied by payment providers. Andovar is not responsible for fees charged by payment providers, merchant banks, intermediate banks, end-user banks or other payment services.
• Flexibility - Work from anywhere.
• Simplicity - Tasks are short and easy to follow.
• Variety - Enjoy multiple task types.
• Security - Your data is strictly protected.
• We also run additional data-collection projects, including voice recording, pair conversation recording, utterance recording and other voice and video data collection tasks. If you successfully complete this assignment, you can expect to receive more opportunities from us in the future.