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ที่มีคำว่า client service executive
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อัพโหลดเรซูเม่ของคุณ AI ของเราจะวิเคราะห์และแนะนำตำแหน่งงานที่ดีที่สุดให้คุณ
ทักษะ:
Market Research, Research, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- New and existing client service leader: Will be the main service person for newly won strategic client and current set of subscribers. Manage the day-to-day relationship with a specific portfolio of Consumer Panel Service Clients and/or categories, in an analytics and insights capacity, ensuring client needs are met in a timely fashion and beyond expectation.
- To act as a Consumer Panel Service Subject Matter Expert within the local TH market and join Sales to pitch new clients. You will be mostly responsible for showcasing t ...
- CPS Thought leadership and analysis consultant: Will be the key person to provide the Thought Leadership of TH part for those cross category and general understanding.
- Will play the consultant/coach role for local Client Service team and business partners to turn to for doing CPS analysis.
- Will work with local Client Service team to work out the Best Practice of analysis flow and become an active contributor in a regional community of CPS experts by sharing best practice.
- Leader and escalation point for CPS product related questions: Panel Enhancement: Lead the process of CPS panel enhancement as the central communication point between Client Service team and Product/Operation team.
- Data challenge: Internally, lead communication with different functions to solve escalated CPS data challenges in reasonable cycle time. Externally, together with account Commercial lead / Consultant to explain the data challenge to clients.
- Qualifications At least a Bachelor's Degree, preferably in business.
- 3+ years work experience, preferably within analytics and insights or market research (Consumer Quantitative Survey), as well as Consumer Panel Data Service experience.
- Knowledge of the Consumer-Packaged Goods (CPG) industry.
- Knowledge of research techniques and methodologies, consumer panels (Home Panel) in particular would be an advantage.
- Excellent analytical skills.
- Excellent communication and presentation skills.
- An ability to work independently and in a team.
- Good interpersonal skills are a must.
- Native Thai language speaker.
- Fluent in spoken and written Business English.
- Additional InformationHybrid based role, must be physically located within job country and candidate must be a Country/Region Resident.
- Our Benefits.
- Flexible working environment.
- Volunteer time off.
- LinkedIn Learning.
- Employee-Assistance-Program (EAP).
- About NIQ.
- NIQ is the world s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View&trade. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world s population.
- For more information, visit NIQ.com.
- Want to keep up with our latest updates?.
- Follow us on: LinkedIn | Instagram | Twitter | Facebook.
- Our commitment to Diversity, Equity, and Inclusion.
- NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion.
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สามารถต่อรองได้
- Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers. Our 721,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for o ...
- We are looking for people who can help us help our clients do cool stuff. Those things many masses call buzz words, until they tectonically shift their lives.
- At Accenture we aren t just talking about shaping the future, we are there, defining it. The Metaverse is here, and it has every C-Level executive scratching their heads on what to do with it. We are at the forefront with our clients, and we want you to join us there!.
- At Accenture we have been driving our client s agenda s and businesses around the areas of the Metaverse Continuum for years. Most notable, around themes such as digital assets, virtual worlds and digital twins.
- As a Metaverse (Senior) Manager, you will apply strategy development, value architecting and operating model design skills to make bold decisions on priority C-Suite issues at the intersection of business, technology, and operations such as metaverse. You are also expected to lead consulting engagements, thought leadership and project teams as well as play a key role in business development and metaverse community building activities.
- Shape and lead metaverse consulting thought leadership, engagements and project teams serving as a key interface and trusted advisor to our senior level clients.
- Engage with senior business leaders to define and shape what metaverse means for their business and where and how they should act.
- Lead workstreams as part of strategic transformation programs and be responsible for rigorous data driven insights, to identify and validate value creation opportunities for our clients.
- Work within project teams to ideate, develop and design compelling business strategies and transformation solutions around metaverse.
- Develop cohesive conclusions from detailed analysis and present innovative and action-oriented findings to our senior level clients- Coaching and mentoring junior members of the team with a people-first mindset.
- Drive Accenture metaverse community development activity to help us further expand our footprint in this exciting space.
- Elevate our brand and presence in the marketplace (e.g. conference participation, thought leadership, offering development, acquiring future talent etc.).
- Minimum of 3 years experience in at least one metaverse related domain (e.g. blockchain, token economies, digital assets, extended reality, digital communities etc.).
- A minimum of three years experience in B2C, retail, travel, or financial services sector(s).
- You understand the metaverse ecosystem and the different platforms within in it; you understand the role each has to play.
- 5+ years experience leveraging emerging technologies to design, strategize and/or large-scale transformations e.g., in a customer experience, product (design), delivery, strategy, management or similar role.
- Proven track record in client relationship development and stakeholder management.
- First class written and verbal communication skills; ability to articulate complex problems and solutions in a simple, logical and impactful manner.
- Exceptional analytical and problem-solving ability.
- Fluent business English required.
- Business fluency in Thai or Chinese is desired.
- Flexibility to accommodate client travel requirements.
- You are willing to work and relocate to Singapore, Bangkok or Kuala Lumpur.
- About Accenture.
- We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We re proud to be consistently recognized as one of the World s Best Workplaces .Join Accenture to work at the heart of change.
- Visit us at www.accenture.com.
- Equal Employment Opportunity Statement.
- All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
- Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
- Accenture is committed to providing veteran employment opportunities to our service men and women.
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สามารถต่อรองได้
- Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services all powered by the world s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our cli ...
- Manage the program/project from scoping and requirements through deployment for an end-to-end project or specific area of a project.
- Proactively manage, monitor and report on the execution of deliverables and status in an effective manner across stakeholders.
- Manage critical path, dependencies, contingency and overall budget performance (e.g. Estimate At Completion (EAC) vs budget).
- Manage all change requests, validate all budget/schedule impacts, obtain the stakeholder s commitment, and communicate approved changes to all teams.
- Develop program/project/phrase plans and estimates through negotiations with the project sponsor, key stakeholders, and/or client as required.
- Oversee financial tracking and reporting work for the program/project.
- Manage work plan, tracking and analytics for the program/project execution.
- Responsible for creation and maintenance of management dashboards and executive summaries.
- Lead resource management support including roll-on/roll-off, resource tracking and reporting.
- Ensure completion of administrative tasks such as project operations support, deliverable management, communication support, and project/service management tooling support.
- Communicate project/program management status to different stakeholders as required.
- Bachelor's Degree required with a major in Information Technology, IT Business, Computer Science, Technology, or any related.
- Consultant Level - At least 4 years of relevant IT/Technology consulting experience.
- Manager Level - At least 7 years of relevant IT/Technology consulting experience.
- Candidates with background in Financial Services, Banking, Insurance and Capital Markets are highly preferred.
- Experience in program/project management, and delivery and implementation of large technology solutions.
- Good understanding of system development life cycle, project management and system implementation lifecycle methodologies.
- Strong analytical skills, understanding of complex issues, ability to quickly absorb information, conceptual and creative problem-solving excellence.
- Excellent communications skills in both Thai and English, ability to articulate complex problems and solutions in a simple, logical, and impactful manner.
- Ability to work independently as well as in team and handle tight deadlines.
- You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
- Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
- Equal Employment Opportunity Statement.
- All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
- Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
- Accenture is committed to providing veteran employment opportunities to our service men and women.
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ประสบการณ์:
1 ปีขึ้นไป
ทักษะ:
SAP, Negotiation
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Oversee the design, customization, configuration and implementation of SAP solutions to meet client needs.
- Ensure the quality of deliverables and adherence to EY's methodologies and standards.
- Collaborate with project stakeholders to define scope, set project goals, and establish success criteria.
- Manage the allocation of team resources to meet project timelines and deliverables.
- Conduct regular team meetings to monitor progress, address challenges, and facilitate collaboration.
- Provide thought leadership in SAP practices, actively contributing to EY's knowledge base.
- Skills and attributes for success.
- Collaborating proactively with team members to align on shared objectives, ensuring open and continuous communication.
- Demonstrating a deep understanding of technology, concepts, tools, features, functions, and benefits of different approaches.
- Assessing, designing, architecting, and developing solutions leveraging the latest technologies and trends to exceed the business requirements.
- Collaborating, influencing, and building consensus through constructive relationships and effective listening.
- Significant experience in managing and delivering medium to large teams on complex programs and projects.
- Unifying, enriching, and delivering value to derive insights and opportunities.
- Leveraging in-house and partners - platforms and solutions as needed and recommending and building new platforms/solutions as required to exceed business requirements.
- Seeking out information to learn about emerging methodologies and technologies.
- Excellent written and verbal communication, presentation, client service, and technical writing skills, coupled with excellent executive presence.
- Looking for opportunities for improving methods and outcomes.
- Clarifying problems by driving to understand the true issue.
- Communicating findings, recommendations, and opportunities to improve platforms and solutions.
- Ability to quickly and positively adapt to change.
- Solving problems by incorporating data into decision making.
- Independent and able to manage and prioritize workload.
- To qualify for the role you must have.
- Bachelor's or Master's degree in Information Technology, Computer Engineering, Computer Science, MIS, Business Administration or related fields.
- Proven experience in SAP consulting, implementation, or support teams.
- Minimum 1 year experience in implementing SAP Functional role (S/4 HANA: FI/CO, MM, PP, and other modules).
- Experience in SAP S/4 HANA Implementation is a plus.
- In-depth knowledge of SAP modules and the ability to guide others in the technical aspects of the solutions.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to manage multiple priorities and adapt to changing environments.
- Willingness to travel as required by client engagements.
- Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.
- What we offer.
- Continuous learning: You ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We ll provide the tools and flexibility, so you can make a meaningful impact, on your way.
- Transformative leadership: We ll give you the insights, coaching, and confidence to be the leader the world needs.
- Diverse and inclusive culture: You ll be embraced for who you are and empowered to use your voice to help others find theirs.
- If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
- The exceptional EY experience. It s yours to build.
- EY | Shape the future with confidence.
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ประสบการณ์:
6 ปีขึ้นไป
ทักษะ:
Research, Problem Solving, Project Management, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Along with the Greenhouse Director, be the supporting point of contact for Deloitte Greenhouse Lab requests in Thailand. The point of contact represents the Deloitte Greenhouse services and validates requests against the remit of the team.
- Promoting lab sessions when interacting with account teams in support of the team s goals.
- Reviewing and supporting Deloitte Greenhouse communications, as needed - including but not limited to, writing success stories, proposal support.
- Contributing to the overall Deloitte Greenhouse program through new Lab offerings, tools, processes, etc.
- Researching and testing creative / innovative approaches that could be leveraged in the Greenhouse.
- Uphold Greenhouse standards for all labs.
- Executive Transition LabsWork with the Executive Transition Lab lead based in Singapore to be responsible to drive and deliver the Executive Transition Lab programme in Thailand - including operations, logistics, reporting and process improvement activities associated with the Executive Labs.
- Provide Deloitte Lead Client Service Partners (LCSPs) who are considering an Executive Lab for their client, with an overview of the process, investments, and benefits.
- Coordinate and on-board Lab facilitators and other resources as needed to support the Lab schedule. Help source Subject Matter Experts (SMEs) for special topic discussions.
- Advise internal account teams about their role in the Lab process and manage the account team s contribution to the pre work, including leading internal preparation and planning calls.
- Schedule & facilitate team prep calls and support stakeholder interviews with Partners.
- Consolidate stakeholder notes and identify key themes in order to customize materials for each lab session.
- Manage the smooth execution of the lab on the day of the lab itself, including setup.
- Prepare all levels of research & reporting support (operational planning through to executive-level presentations, including client deliverables).
- Support the management of the Executive Lab pipeline for Thailand, liaising with the Greenhouse team and partners to manage the lab approval process and assess lab requests.
- Lead the development of Lab communications - including writing success stories, promoting the CXO Transition Lab initiative.
- Custom Lab Design and ExecutionManaging the coordination and execution of lab design, lab day, post work and ongoing activities, which includes leading pre-planning calls; driving and customizing lab design and planning to align with account team / client needs; working with client teams to plan for and dry-run impactful client sessions by tailoring the Lab, recommending demonstrations to be shown, and tailoring demo stories where relevant.
- Lead cross-functional teams in designing and delivering customized Labs for clients; ensuring high-quality and consistent experiences at the Deloitte Greenhouse.
- Collaborate with internal consulting teams & external partners to identify client problems and determine research direction to help achieve desired outcomes.
- Construct Lab agendas to help clients accelerate problem solving, formulate business strategies and achieve innovative breakthroughs.
- Apply a wide range of consulting frameworks, innovation and ideation tools to solve complex business issues appropriately.
- Have the ability to manage multiple Labs at once, quickly understand the context, needs and goals of clients from a wide array of industries and functional domains.
- Possess strong facilitation and presentation skills, with excellent executive presence.
- Have an awareness of the different personalities at play during a Lab, steer and influence conversations amongst a very senior audience, and help our clients achieve alignment during the Lab.
- Ability to identify client challenges through in-session conversations, and react quickly by drawing out talking points, selecting a speaking style and problem solving approach best suited for the situation and audience.
- Bringing wide-ranging experience, professional concepts, and functional area / Deloitte objectives to resolve complex issues in creative ways; bringing personal subject matter expertise to play where relevant.
- Your role as a leader.
- At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Managers across our Firm are expected to:Develop diverse, high-performing people and teams through new and meaningful development opportunities.
- Collaborate effectively to build productive relationships and networks.
- Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
- Align your team to key objectives as well as set clear priorities and direction.
- Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
- Influence stakeholders, teams, and individuals positively - leading by example and providing equal opportunities for our people to grow, develop and succeed.
- Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.
- Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.
- Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.
- RequirementsMinimum 6 years of work experience for Manager role, 4 years of experience for Assistant Manager, in a challenging and dynamic environment.
- 3 years of management consulting or internal consulting experience.
- Experience in a client-facing role desired, but not required.
- Facilitation skills a must-have, along with the ability to be process-oriented (i.e. develop a robust approach to achieve outcomes).
- Strong project management skills with the ability to multitask and manage tight deadlines.
- Well-developed consulting skills desired - including research and analysis, and the ability to simplify complex information into concise concepts.
- Help steer abstract dialogue into actionable themes.
- Self-starter, capable of working independently, proactive and able to operate effectively in ambiguity.
- Excellent presence, as well as strong writing and oral presentation skills are a must.
- Possess high proficiency in MS office. Creative tools are a plus.
- Willing to travel overseas.
- Experience in Design Thinking and knowledge in emerging digital technologies desirable.
- In-depth knowledge of English, spelling, grammar and punctuation.
- Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorised Deloitte Recruiters via firm s business contact number or business email address. Requisition ID: 109925In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.
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ทักษะ:
Procurement, Negotiation, Problem Solving
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Strong customer engagement skills to develop into a Trusted Advisor within an large, enterprise client.
- Service delivery understanding and value-management mindset, with focus on project-managing PE services delivery as TQM: resourcing, staffing, scope mgmt, risk and issues mgmt, escalation management.
- Understanding an overall enterprise architecture across private cloud, SaaS, and on-premise solutions including integration.
- Business acumen and business understanding: ACV (annual contract value) contract renewal, solutioning, procurement, customer retention, managing P&L on contract level.
- Working as a core member of a virtual account team and orchestrating cross-account internal governance.
- Analysis of customer situation and requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topics.
- Engagement governance, executive reporting & presentations,.
- Gain or have previous experience in design, implementation, and change management projects.
- Facilitation, negotiation, and de-escalation skills.
- EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES Bachelor s degree, or equivalent tertiary study.
- 0-3 years' work experience with customer facing roles.
- Team player with ability to work independently and take ownership of assigned tasks.
- Good listener with excellent communication skills, empathetic, collaborative.
- Resourceful self-starters with strong interpersonal skills who are eager learners.
- Interested in technology, innovation, and how digital platforms can solve business challenges.
- Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressure.
- EXPECTATIONS AND TASKSLearn and understand the Customer Services & Delivery portfolio for the respective solution areas and delivers according to service specifications.
- Conduct job rotations relevant to the intended role with various teams within the business whilst meeting performance requirements.
- Case studies, classroom and self-paced learnings with a mix of technical and soft skill topics and on the job training.
- Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality outcomes.
- Demonstrate problem solving, time management, and communication skills through a range of activities during training and on the job rotations.
- Build and maintain relationships with internal and external stakeholders.
- Display effective communication skills to handle and explain customer situations (to both business end users and SAP technical/ functional consultants).
- Adapt to knowledge on new technologies in a consistently dynamic and changing environment.
- Be responsible for driving the clean core on BTP, innovation adoption and business transformation at scale for customer.
- Work with partners, customers and internal SAP teams to enforce adoption of Rise with SAP methodology and associated tools like CALM, Signavio, LeanIX, BTP etc. to make the best usage of the investment of end customers.
- WHAT YOU GET FROM US Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you re searching for a company that s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - apply now.
- Bring out your best
- SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
- We win with inclusion.
- SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
- SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].
- For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
- Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
- Successful candidates might be required to undergo a background verification with an external vendor.
- AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.Please note that any violation of these guidelines may result in disqualification from the hiring process.
- SAPNextGen.
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ส่งแจ้งเตือนงานใหม่ล่าสุดสำหรับclient service executive
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