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• Airbus Flight Operations Services Limited. Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.<br/>Job Description.
• br/>Summary. Reporting to the VP Customer Experience, the Customer Support Manager (CSM) will be responsible for managing the relationship with a portfolio of customers in his or her region. The expectation is that the CSM(s) will be the trusted partner for their customers, coordinating with them on their existing/potential needs, issues or opportunities. The CSM role is transversal and will work across the business at all levels to be the voice of the customer, sharing information and taking ownership to ensure actions are completed to the satisfaction of the customer. The CSM facilitates communication through regular meetings, phone calls, support ticket reviews and ensures that the customers needs are clearly understood. Responsibilities.
• Develop a trusted partner relationship with all customers in scope and act as their main point of contact for the NAVBLUE products and services they receive. Build an understanding of the customer(s) operations and business needs, proactively supporting them suggestions on ways to better leverage the NAVBLUE products & services as well as positioning additional solutions where applicable. Gather data and intelligence for use in all departments of NAVBLUE, in particular for the development of our products and services offer and commercial opportunities. Responsible for scheduling regular meetings and on-site visits to customers. Conduct regular ticket reviews to track progress and ensure the prioritization of tickets is correct based on the customer needs. Accountable to ensure that all customer issues and requests are resolved to their satisfaction. Provide feedback to Product Management, Support, Development and other teams on customer feedback, trends, issues and any item impacting customer satisfaction. Work with new customers to on-board them to NAVBLUE Support, including providing guidance on the use of the Support Portal. Work closely with the Product & Support teams on new product/version releases, assisting customers with any issues. Monitor customer satisfaction and build loyalty from customer by providing excellent customer service. Align with and develop best practices with the FOSD community. Help develop new ways to track and follow up on customer satisfaction.
• br/> Required Skills/Experience.
• Familiar with airline operations and knowledge of the NAVBLUE portfolio of products and services is expected. Strong communication skills and able to deal at all levels within a customers organisation. Proven ability to multi-task during high stress situations and prioritize work. Able to think critically and take a proactive approach to identify problems, issues, and opportunities. Strong written/verbal communication, organizational and customer service skills. Strong analytical and problem-solving skills. A team player. Adept at using and learning new products and tools. Attention to detail & quality minded. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. <br/>By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. <br/>Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

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• Get to know the Role:<br/>.
• Within the Customer Experience (CE) Team, you will be responsible to support the customer contact centre operations in Thailand by driving performance, optimal efficiency and engage our stakeholders in an effort to achieve business objectives and needs.
• You will need to be able to lead and manage a team, analytical and data based, using metrics to support driving behaviours as well as leading by example being hands-on with all channels of support.
• The day-to-day activities:
• You will help the organization to identify and prioritize customer feedback, and create/ensure smooth processes that support Business and initiatives as follows:
• Lead in promoting ease to our stakeholders in customer support transactions, preferably with experience in voice, digital and social media channels.
• Ensure performance metrics of the contact centers are met consistently, including adapting to a changing environment.
• Create positive and consistent customer experience via the voice and email and other official channels.
• Be creative and proactive in making change happen to improve the experience of customers (drivers and passengers) as well as handling operational situations.
• Work closely with other business functions to implement programs and gain insights to ensure efficient operations, i.e. Lower contact rate..
• Align teams to in-country support objective and customer experience concepts that improve the company value proposition, and related processes.
• Work across the customer experience local and regional team on projects to keep adding value to Grab..
• Analyse customer metrics and recommend changes..
• Ability to handle escalated issues and manage in changing environment..
• Work closely with a range of verticals (eg. Payments team, DLR) in relation to CE-related processes that require Finance or Audit interactions.
• Work with Country Head of CE to establish ROI based strategy for different support channels.
• br/>The must haves:
• At least 10 years supervisory / managerial experience in a customer-centric environment in the services industry (e.g. Telecommunication, banks, consumer goods, technology, airline, tourism, hospitality).
• Prior experience in leading a contact center operations is preferred.
• Fluent in English both oral and written, and local languages..
• Excellent communication, presentation and interpersonal skills..
• Experience in managing teams (more than 4 direct reports), motivating, coaching and inspiring team members to achieve excellent customer experience..
• Ability to deal with people from all levels professionally, effective planning, organizing, delegating, and time management skills..
• Experience and skill in areas such as process development & audit, quality management & training, as well as workforce management and reporting are highly desirable..
• Analytical and process oriented; ability to problem-solve.

ประสบการณ์:

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• Airbus Flight Operations Services Limited. Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.<br/>Job Description.
• br/>DUTIES & RESPONSIBITIES. Support to the Head of Country. Assist with agenda and represent the Head of Country when needed. Manage ad-hoc projects on behalf of the Head of Country. Support with Regional Reporting.
• br/> Support to Public Affairs, Communication and Events ("One Voice"). Support relationships with Public Agencies, Administration, Embassies, Chambers of Commerce, and Associations etc. Support to secure the coherence of Airbus communication in Thailand. Organize Airbus participation to Events, Exhibition, Conference, Seminars. Organize Executive's visits to Thailand.
• br/> Support to Business, Marketing and strategy ("We are One"). Support the implementation of Airbus Country Strategy in Thailand. Keep up-to-date Country KPIs, Dashboard as well as Fleet data and Market Data. Keep up-to-date Presentations, Fiches, Brochures for Airbus and Divisions. Perform ad-hoc researches (stakeholder, economics, geo-politics, intelligence.). Monitor Aerospace ecosystem (incl. Supply chain), and Digital and Innovation initiatives.
• br/> Support to Business Administration.
• Coordinate the local implementation of Airbus governance principles (corporate audit, key controls, self-assessment, fit-checks, Regional Business Model). Support local Boards and Divisional Steering Committee. Coordinate transversal projects within Airbus Thailand (One-Roof, LEO). Contribute to the management of Service Level Agreements (SLAs). Propose and implement improvement initiatives (Digital, Transversal, Synergies). Continuous improvement for performance reporting (KPI, Visuals, Dashboards).
• br/> Crisis Management Team (CMT). Focal point for Crisis Management and Business Continuity Plan. Liaise with Thai authorities to ensure compliance with local regulations. Investigate emergency situation on sites and reports to local MDs Local and CMT APAC. Build Guidelines and monitor implementation of policies and procedures. Coordinate reporting with other CMTs in APAC Region (Covid-19 Dashboard weekly).
• br/> Qualifications: Master Degree in Business Administration, Marketing, Political science, or Economics. Undisputable personal code of ethics, confidentiality, integrity and trust. Excellent communication skills (written and verbal) completely fluent in Thai and English. Interpersonal skills, ability to deal with Executive Managers within our outside the Company. Capability to adapt and handle strong cultural differences. Business Driven, Team Player, capable to build a cohesive environment, keeping ego in check. Strong ability to organize, plan, prioritize and strategize activities (project Management). Excellent analytical and problem solving skills. Speak up and welcome problem attitude. Mastering IT Tools: Office (PowerPoint, Word and Excel), G-Suite (Sheets, Docs, Slides),. Public Affair experience, knowledge of Thai Business Agencies (BOI, MOFA, EEC). Experience and understanding of Governance principles. Basic aviation knowledge is a plus. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. <br/>By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. <br/>Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• Airbus Flight Operations Services Limited. Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.<br/>Job Description.
• br/>Take part of the authoring and the update of performance data published in flight operations manuals (FCOM, FCTM, QRH, AFM, MMEL) upon STL requests.
• br/> Manage aircraft configuration to ensure coverage of individual aircraft definition in relevant flight operations manuals.
• br/> Answer to customer queries on aircraft performance subjects and performance operational software (Performance Engineer Program (PEP), FlySmart+ Performance Modules) upon STL requests.
• br/> In charge of functional test for the new version of performance operational software (Performance Engineer Program (PEP), FlySmart+ Performance Modules).
• br/> Provide Flight Operations training sessions on performance subjects for the whole Airbus fleet to the operators.
• br/> Provide performance studies and analysis for support to Flight Operations Standards or Aircraft Design, upon STL requests.
• br/> Provide aircraft performance calculation and performance data to the operators in the frame of Flight Operations Services. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. <br/>By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. <br/>Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• Airbus Defence and Space SAS - Thailand Branch. Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.<br/>Job Description.
• br/>Main responsibilities: With direct report to the Local Project Leader, based in Bangkok, Thailand and acting as his local deputy of the Project Manager, under the authority of the AIP Factory manager the AIP Factory Engineer is part of the AIP Factory Development team, is in charge of the development of the AIP through the full life cycle.
• The Actionable Intelligence Policy is a capacity provided through the project to setup indicators that gives support for decision management at management level. Development of AIP means taking in account problem statement and end-users needs, analyzing them with related data and design and bring smart information to end-users that are applying action plan. The position is open in Thailand, require communication with customer and end-users and co-working with French teams providing the tools and thematic expertise.. The live cycle is covering mainly the following activities:
• br/> Developer/Customization.
• br/> AIP development (Specification analysis, design, development, integration then test on the GIS platform).
• br/> Create and develop all documentations associated to AIP development (user guide, manual).
• br/> Work together with customer development team in Thailand and experts team in France to deliver AIP solution..
• br/> Qualification and validation.
• br/> Projected users stories, problem statement from design state to the GIS solution, and generate definition of the test plan (technical and functional).
• br/> Qualification and validation of the development for the Go-live in production.
• br/> Configuration management (in pre-production and production environment)..
• br/> Data Management.
• br/> Identify data requirement for the AIP development.
• br/> In charge of managing Data including definition, sourcing in Thai administration or private entities, preprocessing, integration and operations..
• br/> Operation.
• br/> Running the execution of the AIP (from Data input, processing execution and indicator shared to the end-users).
• br/> Taking in account the feedbacks, and constraint from the end-users.
• br/> Propose solutions to solve any issues or blockages from the AIP execution process..
• br/> Support.
• br/> Training the customer's operators on the Run phase.
• br/> Supporting the customer's operator.
• br/> Identify risks of the AIP run phase and propose mitigations..
• br/> Notice that Data can be spatial images, economic or social geo-spatialize data Any type of data that can be used in the system based on GIS standard and I4D and ArcGIS tools. All these activities are conducted:
• br/> in total integration with Airbus back office Specification/Design/development team;.
• br/> Potentially, through co-working with the customer ( for Design & development & running);.
• br/> With Local Partners bringing local expertise linked to legacy system..
• br/> Main requirements. Technical skills.
• br/> Advanced knowledge on GIS development and related technology..
• br/> Advanced overall knowledge on GIS data, process, system and software..
• br/> Working knowledge of scripting languages (esp. Python, SQL, and general shell scripting).
• br/> Working knowledge of Web Programming Language ( Javascript, HTML5, Angular JS ).
• br/> Advanced overall knowledge on ArcGIS solutions stack ( Desktop/ArcMap/ArcGIS Enterprise)..
• br/> Overall knowledge on Database Management System ( at least PostgreSQL) and related GIS extension ( at least PostGIS).
• br/> Overall knowledge on IT systems:, IT system architecture basics.
• br/> Proficient in source code versioning software (Git, Gitlab) and associated workflow.
• br/> Knowledge of UNIX and Windows environments.
• br/> (optional) Familiar with cloud (kubernetes/docker) and distributed storage technologies would be a plus. Behavioural skills.
• br/> Software development competencies.
• br/> Good communication, abilities to quickly understand problems, refer to matching third-party, and set-up action plans.
• br/> Maintain close working relationship with staff, including those at remote locations..
• br/> Project management working mindset, experienced in agile methodology is a plus.
• br/> Be able to work under pressure and with the intense customers and stakeholder management.
• br/> Be flexible and open minded for any changes through different situations and variety of stakeholders.
• br/> Be able to projected end users' needs into solutions.
• br/> Team player. Other.
• br/> Experience in IT systems IVV/deployment and support.
• br/> Experience in GIS company or related governmental agency.
• br/> Experience in small and medium-sized systems administration and hardware/software maintenance.
• br/> English is mandatory, French would be a plus (English is the official working language for the project). Thai is the Customer language (with English).
• br/> Multicultural skills.
• br/> Education: Master degree, preferably. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. <br/>By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. <br/>Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.