เงื่อนไขการค้นหา

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

XML, English

ประเภทงาน:

งานประจำ

• Respond to customer inquiries via chat, email, and phone in a timely and professional manner.
• Owning customer issues and requests from initial report to resolution, collaborating cross-functionally to address each request, and communicating with customers regularly regarding incidents or requests status.
• Work closely with product or engineering teams to escalate and resolve issues, providing detailed feedback and insights.
• Provide clear and concise updates to customers regarding the status of their issues, ensuring they are kept informed throughout the resolution process.
• Log and track all support requests in the CRM and ticketing system, ensuring accurate and detailed documentation of issues and resolutions.
• Act as a liaison between customers and product teams to provide feedback on product features, usability, and potential areas for improvement.
• Provide after-hours and on-call support as needed through live chat or impromptu live support requests.
• Handling customers with a consummately professional attitude.
• Other tasks assigned by the CEO and Management.
• Required Skills and Experience.
• 1+ years of related Customer Support experience.
• Spanish Speaking - Must.
• Excellent written and verbal English communication skills, with the ability to explain technical issues to both technical and non-technical audiences.
• Understanding of common operating systems (Windows, MacOS) and Software applications.
• Basic troubleshooting knowledge about issues related to bugs, web applications, databases, APIs, simple scripts, XML feeds and others is preferred.
• Familiarity with ticketing platforms - experience with support ticketing systems such as Jira, ServiceNow, Zendesk or similar.
• Able and comfortable working in the time allocation.
• Proven leadership skills in both independent and team environments.
• High energy levels, a high degree of integrity, self-motivation, positive attitude, proactive approach to work, and confidence.
• Demonstrated success in a B2B sales environment.
• A degree in Computer Science, Information Technology, or a related field is a plus. Relevant certifications (e.g., ITIL, AWS, etc.) are also a plus.
• Working with Manatal.
• This role is based at our Bangkok office in the heart of the city center.
• As a team of diverse cultures and nationalities, English language proficiency is required.
• We enjoy collaborating in person and the team is working on-site.
• Why you'll enjoy working with Manatal.
• Well-funded start-up backed by Surge & Sequoia.
• Be part of one of the fastest-growing B2B SaaS start-ups in the region.
• You will be collaborating with talented individuals in the industry.
• Join a lively and highly international team.
• Indulge in a challenging and innovative working culture.
• Attractive medical healthcare plan.
• Personal development allowance.
• 2 weeks of work from anywhere per year.
• Regular fun team-building activities.
• Company trip.
• Apply on our Careers Page.
• If you are a fit for this role and are excited to join Manatal, please follow this link to apply: https://careers.manatal.com/.
• Watch our Demo
• https://www.youtube.com/watch?v=-GG1GqXkAKQ.
• Manatal Hiring.
• At Manatal, we are dedicated to building an intuitive AI-powered application tracking system to streamline and transform the entire hiring and recruitment process.
• We are devoted to attracting the best talent worldwide to join our team and take pride in being an equal-opportunity workplace. We are committed to equal employment opportunities regardless of religion, race, ethnicity, ancestry, national origin, gender, gender identity, sex, sexual orientation, marital or parental status, disability, age, citizenship or other class protected by applicable law.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Linux, Network Administration, Windows Server, PowerShell, System Administration, English, Thai

ประเภทงาน:

งานประจำ

• We develop operational software platforms used by public sector agencies including police departments and municipal authorities. Our systems support mission-critical operations and are deployed across multiple government environments including on-premise infrastructure and hybrid deployments.
• Our platform is currently deployed across multiple locations and integrates with existing government systems and infrastructure. We are looking for a DevOps / Infrastructure Engineer to help improve reliability, monitoring, and deployment across our gr ...
• Role Overview.
• This role focuses on maintaining and improving infrastructure reliability across distributed deployments. The engineer will work across both Linux and Windows Server environments, supporting production systems deployed in hybrid on-premise and hosted environments.
• The ideal candidate enjoys diagnosing real-world infrastructure problems, automating operational tasks, and improving the stability of production systems.
• Maintain and support production infrastructure across multiple deployments
• Diagnose and resolve infrastructure incidents in Linux and Windows Server environments
• Implement centralized monitoring and logging across deployments
• Improve system observability and operational visibility
• Automate deployment and configuration of application servers
• Implement automated recovery and service health monitoring
• Improve backup, update, and patch management processes
• Document infrastructure architecture and operational playbooks
• Work closely with software engineers to ensure stable production systems.
• Key Goals for the Role.
• Reduce operational incidents across deployments
• Improve visibility into infrastructure health across all installations
• Standardize deployment and configuration processes
• Improve operational reliability and recovery procedures.
• Required Skills.
• Strong Linux system administration experience
• Strong experience managing Microsoft Windows Server environments
• Experience troubleshooting production systems and infrastructure incidents
• Familiarity with Windows services, Event Viewer, and system diagnostics
• Experience with networking fundamentals (firewalls, routing, VPNs)
• Experience operating distributed or multi-site systems.
• Nice to Have.
• Experience working in hybrid infrastructure environments (on-premise + cloud)
• Experience with infrastructure automation tools (Ansible, Terraform, etc.)
• Experience with centralized monitoring and logging systems
• Experience with containerization technologies
• Experience supporting systems in regulated or security-sensitive environments.
• What Success Looks Like in This Role.
• Implement centralized monitoring across all deployments
• Improve infrastructure documentation and visibility
• Standardize deployment and upgrade processes
• Reduce recurring infrastructure incidents.
• Why Join Us.
• Work on mission-critical systems used by real-world public safety organizations
• Direct impact on operational reliability and infrastructure architecture
• Small, high-ownership engineering team
• Opportunity to shape the infrastructure foundation of a growing platform.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

XML, Spanish, English

ประเภทงาน:

งานประจำ

• São Paulo 7:00 AM - 4:00 PM.
• Mexico City 4:00 AM - 1:00 PM.
• Buenos Aires 7:00 AM - 4:00 PM.
• Bogotá 5:00 AM - 2:00 PM.
• Lima 5:00 AM - 2:00 PM.
• Santiago 6:00 AM - 3:00 PM.
• Monterrey 4:00 AM - 1:00 PM.
• Caracas 6:00 AM - 3:00 PM.
• Respond to customer inquiries via chat, email, and phone in a timely and professional manner.
• Owning customer issues and requests from initial report to resolution, collaborating cross-functionally to address each request, and communicating with customers regularly regarding incidents or requests status.
• Work closely with product or engineering teams to escalate and resolve issues, providing detailed feedback and insights.
• Provide clear and concise updates to customers regarding the status of their issues, ensuring they are kept informed throughout the resolution process.
• Log and track all support requests in the CRM and ticketing system, ensuring accurate and detailed documentation of issues and resolutions.
• Act as a liaison between customers and product teams to provide feedback on product features, usability, and potential areas for improvement.
• Provide after-hours and on-call support as needed through live chat or impromptu live support requests.
• Handling customers with a consummately professional attitude.
• Other tasks assigned by the CEO and Management.
• Required Skills and Experience.
• 2+ years of related Customer Support experience.
• Spanish and English Speaking - Must.
• Excellent written and verbal English communication skills, with the ability to explain technical issues to both technical and non-technical audiences.
• Understanding of common operating systems (Windows, MacOS) and Software applications.
• Basic troubleshooting knowledge about issues related to bugs, web applications, databases, APIs, simple scripts, XML feeds and others is preferred.
• Familiarity with ticketing platforms - experience with support ticketing systems such as Jira, ServiceNow, Zendesk or similar.
• Able and comfortable working in the time allocation.
• Proven leadership skills in both independent and team environments.
• High energy levels, a high degree of integrity, self-motivation, positive attitude, proactive approach to work, and confidence.
• Demonstrated success in a B2B sales environment.
• A degree in Computer Science, Information Technology, or a related field is a plus. Relevant certifications (e.g., ITIL, AWS, etc.) are also a plus.
• Working with Manatal.
• This role is based at our Bangkok office in the heart of the city center.
• As a team of diverse cultures and nationalities, English language proficiency is required.
• We enjoy collaborating in person and the team is working on-site.
• Why you'll enjoy working with Manatal.
• Well-funded start-up backed by Surge & Sequoia.
• Be part of one of the fastest-growing B2B SaaS start-ups in the region.
• You will be collaborating with talented individuals in the industry.
• Join a lively and highly international team.
• Indulge in a challenging and innovative working culture.
• Attractive medical healthcare plan.
• Personal development allowance.
• 2 weeks of work from anywhere per year.
• Regular fun team-building activities.
• Company trip.
• Apply on our Careers Page.
• If you are a fit for this role and are excited to join Manatal, please follow this link to apply: https://www.careers-page.com/manatal/job/L6R95RR5.
• Watch our Demo
• https://www.youtube.com/watch?v=-GG1GqXkAKQ.
• Manatal Hiring.
• At Manatal, we are dedicated to building an intuitive AI-powered application tracking system to streamline and transform the entire hiring and recruitment process.
• We are devoted to attracting the best talent worldwide to join our team and take pride in being an equal-opportunity workplace. We are committed to equal employment opportunities regardless of religion, race, ethnicity, ancestry, national origin, gender, gender identity, sex, sexual orientation, marital or parental status, disability, age, citizenship or other class protected by applicable law.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Assurance, ISO 9001, English

ประเภทงาน:

งานประจำ

• Participate in Quality and technical meetings as necessary.
• Review supplier reports from a Quality point of view.
• Follow Up NCRs (Non-Compliance Reports) issued by PTTEP and suppliers/contractors with respect to corrective actions presented by suppliers/contractors.
• Lead monthly contract meetings with service providers from a Quality perspective.
• Interface with Well Engineering and Operations Division (OWO) and its departments in Bangkok and the Logistics Base in Songkhla for all matters concerning the Quality issues on OWO s Products, and Services.
• Interface with the PTTEP Quality representatives in Songkhla, or in other locations where PTTEP Products or Services are being performed.
• Keep regular contact with goods, Products, and Service Suppliers and local Service providers.
• Remain competent to represent PTTEP in the presence of the regulator as required.
• Contribute to preparation of OWE/S QAQC budget including follow-up and control of expenditures for the assigned contract management.
• Maintain an archive for all Quality Records received by Drilling and Well Services Departments.
• Personal Qualification & Experience.
• Bachelor s degree in any engineering discipline from a recognized University.
• Working knowledge of ISO 9001 Version 2015 or API Q1 or Q2.
• Possess working knowledge in the NDT methods of Magnetic Particle Inspection, Liquid Penetrant, Ultrasonic Testing and Radiography.
• Possess working knowledge of the Products and Services provided to PTTEP.
• Preferably a minimum of 3 years working in a Quality Department of any engineering/manufacturing industries (preferably in Oil & Gas businesses, especially with practical experience in managing Quality issues on Drilling and Well Services Products & Services).
• Advantageous if with good knowledge and familiarity with the most advanced QA/QC requirements and procedures for inspection/auditing.
• Manage the Drilling and Well Services Quality database system to ensure that any record required is properly archived and retrievable.
• Perform the review of suppliers Quality documentation to ensure suitability to Scope of Work/Service.
• Support Quality technical audits and assessments.
• Attitude to stay in Operational bases, Manufacturing facilities for short periods.
• Critical aptitude and the ability to analyse processes quickly, methodically and effectively.
• Personal Qualification & Experience (Cont.).
• PC literacy with Word and Excel applications in a Windows environment.
• Basic Knowledge of Drilling and Well Services Products.
• Good knowledge and familiarity with the most advanced Quality requirements and procedures for inspection/auditing.
• Team player skills, capable of working with professionals.
• Fluency in English language, both verbal and written.
• Company/Internal.
• The job holder will interface with the Drilling and Well Services Department in Bangkok and the Well Operation Logistics Base for all matters concerning the Quality issues on Drilling and Well Services Products and Services.
• Interface with the PTTEP Quality Representatives in Songkhla and in other Locations where PTTEP Products and Services are being performed.
• External.
• The job holder has regular contact with Products and Service Suppliers (Drilling and Well Services) and local Service Contractors and Suppliers.
• Demonstrate a personal commitment to, Safety, Security, Health and Environment by following .
• Thailand Statutory Health, Safety & Environmental Regulations.
• PTTEP Corporate Health, Safety, Security & Environment Policy.
• Contractor s & Suppliers Health and Safety Management Systems.
• Additional Desirable Qualification.