เงื่อนไขการค้นหา

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

XML, Spanish, English

ประเภทงาน:

งานประจำ

• Respond to customer inquiries via chat, email, and phone in a timely and professional manner.
• Owning customer issues and requests from initial report to resolution, collaborating cross-functionally to address each request, and communicating with customers regularly regarding incidents or requests status.
• Work closely with product or engineering teams to escalate and resolve issues, providing detailed feedback and insights.
• Provide clear and concise updates to customers regarding the status of their issues, ensuring they are kept informed throughout the resolution process.
• Log and track all support requests in the CRM and ticketing system, ensuring accurate and detailed documentation of issues and resolutions.
• Act as a liaison between customers and product teams to provide feedback on product features, usability, and potential areas for improvement.
• Provide after-hours and on-call support as needed through live chat or impromptu live support requests.
• Handling customers with a consummately professional attitude.
• Other tasks assigned by the CEO and Management.
• Spanish Speaking - Must.
• 1-5 years related to customer support experience.
• 1+ years of technical support experience is a plus.
• Excellent written and verbal English communication skills, with the ability to explain technical issues to both technical and non-technical audiences.
• Understanding of common operating systems (Windows, MacOS) and Software applications.
• Basic troubleshooting knowledge about issues related to bugs, web applications, databases, APIs, simple scripts, XML feeds and others is preferred.
• Familiarity with ticketing platforms - experience with support ticketing systems such as Jira, ServiceNow, Zendesk or similar.
• Able and comfortable working in the time allocation.
• Proven leadership skills in both independent and team environments.
• High energy levels, a high degree of integrity, self-motivation, positive attitude, proactive approach to work, and confidence.
• Demonstrated success in a B2B sales environment.
• A degree in Computer Science, Information Technology, or a related field is a plus. Relevant certifications (e.g., ITIL, AWS, etc.) are also a plus.
• Working with Manatal.
• This role is based at our Bangkok office in the heart of the city center.
• As a team of diverse cultures and nationalities, English language proficiency is required.
• We enjoy collaborating in person, and the team is working on-site.
• Why you'll enjoy working with Manatal.
• Well-funded start-up backed by Surge & Sequoia.
• Be part of one of the fastest-growing B2B SaaS start-ups in the region.
• You will be collaborating with talented individuals in the industry.
• Join a lively and highly international team.
• Indulge in a challenging and innovative working culture.
• Attractive medical healthcare plan.
• Personal development allowance.
• 2 weeks of work from anywhere per year.
• Regular fun team-building activities.
• Company trip.
• Apply on our Careers Page.
• https://www.careers-page.com/manatal/job/3W5R45VV.
• Watch our Demo.
• https://www.youtube.com/watch?v=-GG1GqXkAKQ.
• https://www.youtube.com/watch?v=VjinpYMUMoc.
• Manatal Hiring.
• At Manatal, we are dedicated to building an intuitive AI-powered application tracking system to streamline and transform the entire hiring and recruitment process.
• We are devoted to attracting the best talent worldwide to join our team and take pride in being an equal-opportunity workplace. We are committed to equal employment opportunities regardless of religion, race, ethnicity, ancestry, national origin, gender, gender identity, sex, sexual orientation, marital or parental status, disability, age, citizenship or other class protected by applicable law.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Assurance, Linux, Game Development, English

ประเภทงาน:

งานประจำ

• Design and implements software modules in C++ included build system scripting, unit testing, integration testing, performance testing along with software packaging and configuration management.
• Participates in code/design reviews.
• Contributes toward product and internal documentation, technical specifications, software documentation and unit test plans.
• Assists in resolution of field problems as needed.
• Partners with QA (Quality Assurance) to ensure high quality software.
• Partners with owner, and collaborators of projects to deliver, support, and maintaining products.
• Opportunity to mentor junior-to-mid level engineers while the team is growing.
• Qualifications 3+ years experience of professional software development.
• Have awareness in performance implication of various libraries in use included C++ STL to make decision whether to use 3rd party library or implement our own.
• Experience developing in C++ in a multi-threaded environment.
• Strong experience of application or backend development on Linux with comfortability in using Linux command lines & various tools.
• Experience in using Makefile, and CMake build system.
• Knowledge and experience in at least one of several kinds of real-time project development using C++ such as uses multi-threaded code in business application, embedded systems / IoT delivering real-world products, game development, network-based application striving for either low-latency or high-throughput such as web server, packet filtering, or trading related application.
• Good understanding of operating system concepts included memory management, caching system, etc.
• Hands-on experience with network programming (e.g., sockets, TCP/IP, UDP, multicast) using directly platform API e.g. socket API.
• Strong English writing & verbal communication skills.
• Ability to work partially in US hours.
• Nice to have Experience developing on Windows.
• Experience in developing with either one of Rust, Go, C#, or Python, or other system-programming languages.
• Not afraid to be dealing with legacy code base (C++98) of some of our projects with eyes towards modernization to C++11 onwards.
• Experience in directly using Linux POSIX API e.g. multi-threaded with thread library, file system, I/O multiplexing, signal processing, etc.
• Have exposure to market data in financial sector, or having been exposed to investment, trading.
• Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it s used for, and how it s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

ประเภทงาน:

งานประจำ

• Installing, configuring and maintaining hardware, network and operation system of the IT system, both of cloud and on-premises infrastructures.
• Installing, configuring and maintaining software application and platforms, both of cloud and on-premises infrastructures.
• Managing users, groups and operating system policies across the entire IT network.
• Diagnosing, troubleshooting and resolving application, software, hardware and networking issues.
• Monitoring system and application performance, availability, and security.
• Automate tasks like code deployment, testing, and infrastructure provisioning through scripts, tools, and CI/CD pipelines.
• Replacing and upgrading outdated or defective components.
• Enforcing security best practices to prevent cyber attacks and security breaches..
• 7-8 years of experience in system, application or production support.
• Strong experienced in UNIX, LINUX and Windows operating systems.(System Administrator role).
• Knowledge of networking fundamentals (TCP/IP, routing, network protocols, configurations, and security practices).
• Knowledge of cloud platforms (Azure, OpenShift, Kubernetes) and DevOps/DevSecOps practices.
• Good knowledge of RESTful APIs, HTTP protocol, OAuth, and JSON.
• Experience supporting Java-based APIs is an advantage.
• Familiarity with database technologies (Oracle, MS SQL Server, PostgreSQL, MongoDB, MySQL).
• Experience with monitoring and logging tools (e.g., Dynatrace, Kibana, Elasticsearch, Grafana).
• Knowledge of scripting tool and automation (Shell Script, PowerShell, ansible playbook, CI/CD pipeline).
• Knowledge of distributed event streaming platforms is a plus.
• Proven ability to perform root cause analysis and problem diagnosis in collaboration with development teams.

ทักษะ:

Cloud Computing, RESTful, JSON

ประเภทงาน:

งานประจำ

• Performing IoT service architecture design for IoT/M2M/MEC platforms and IoT/M2M/MEC Application.
• Implementing IoT / M2M / MEC platforms and IoT/M2M/MEC Application.
• Detail Planning of IoT /M2M / MEC platforms.
• Monitoring performance of IoT / M2M / MEC platforms and services.
• Performing platform configuration and changes - Performing fault handling and preliminary troubleshooting.
• Testing IoT/M2M/MEC services together with MKT and customers - Solving customer complaints & disputes.
• Supporting routine activities related to IoT platforms and services - Coordinate internal department and third parties/vendors for execution of projects.
• Bachelor or master s degree in computer and Telecommunication Engineering, Computer Science, IT or in a related field.
• 8 - 13 years of experience in the Computer or Telecommunication field.
• Good Knowledge on cloud computing & edge computing technology.
• Good understanding on infrastructure technic that related of TCP/IP, Switch, Router, Firewall, LBS, and DNS.
• Good understanding technic that related of IoT/M2M/MEC Network Protocols - HTTP, HTTPS, Restful, MQTT, COAP, JSON objects, API, SNMP.
• Operating System knowledge: Linux-Redhat, CenOS, Windows Server.
• Database knowledge - Mongo DB, NoSQL DB, SQL, PostgreSQL.
• Good understanding of Docker and Kubernetes operations.