เงื่อนไขการค้นหา

ทักษะ:

Human Resources Development

ประเภทงาน:

งานประจำ

• Partner with business leaders to embed a high-performance and agile culture.
• Lead organization's effectiveness initiatives and facilitate organization diagnostics and recommend interventions to improve productivity, collaboration, and organizational health.
• Learning & Development Leadership.
• Develop and oversee enterprise learning strategy covering leadership, functional, regulatory, compliance, and future skills development.
• Ensure effective implementation of annual training roadmap and development programs.
• Oversee training needs analysis, curriculum design, learning technologies, vendor management, and budget utilization.
• Establish evaluation methodology to measure learning effectiveness and business impact.
• Promote a continuous learning culture and strengthen managerial coaching capabilities across the organization.
• Talent Management & Succession Planning.
• Lead enterprise talent management framework, including talent review, succession planning, leadership pipeline development, and career management.
• Identify critical roles and develop succession strategies to mitigate business continuity risks.
• Oversee Individual Development Plans (IDPs) and accelerated development programs for high-potential employees.
• Performance Management.
• Lead organization-wide performance management framework and annual performance cycle.
• Ensure consistency, fairness, and transparency in goal setting, evaluation, calibration, and reward linkage processes.
• Review and enhance performance management policies, tools, and communication practices.
• Provide guidance and coaching to leaders on performance-related decisions and employee development discussions.
• Utilize data analytics to identify trends, performance gaps, and opportunities for improvement.
• Employee Engagement & Culture.
• Lead initiatives to strengthen organizational culture aligned with corporate values and desired leadership behaviors.
• Oversee Employee Engagement surveys, action planning, and culture enhancement programs.
• Partner with leadership teams to improve employee experience and engagement outcomes.
• Monitor engagement trends and recommend interventions to address key organizational concerns.
• HR Projects & Digital Transformation.
• Oversee strategic HR transformation projects and cross-functional initiatives.
• Drive adoption of HR technologies, analytics, automation, and employee self-service solutHR Analytics & Reporting.
• Lead the development and governance of HR Analytics reporting, dashboards to support strategic decision-making.
• Prepare regular management reports, executive presentations, HR analytics dashboards, for Head Quarter/Regional Office submissions with actionable insights and recommendations.
• Drive continuous improvement of HR dashboards and visualization tools to provide timely and meaningful workforce insights.
• Bachelor's degree in HR, Organizational Development or related field.
• 10+ years of HRD experience with demonstrable results in Learning & Development, Performance management, Talent management and HR Analytics.
• Strong project/program management skills, experience leading cross-functional initiatives.
• Excellent facilitation, stakeholder management, and communication skills.
• Fluent Thai and English (written and spoken).
• MSIG Insurance (Thailand) Public Company Limited.
• 1908 MSIG Building, New Petchburi Road,.
• Bangkapi, Huaykwang, Bangkok 10310.
• th.msig-asia.com.

ทักษะ:

Analytical Thinking, Labor law, English, Thai

ประเภทงาน:

งานประจำ

• BANGKOK GENERAL OFFICE.
• Overview of the job.
• The Human Resources Manager role belongs to the 'Human Resources' job family. This job family is dedicated to developing and executing HR strategies that foster organizational and people effectiveness. HR managers play a key role in driving growth and sustaining our winning culture. Your career opportunities include roles in HR Business Partners, Talent Acquisition, Talent Practice, Diversity & Inclusion, and more.
• Your team.
• You will be reporting directly to Country HR Director and will work with business leaders across multiple functions.
• How success looks like.
• Execute HR processes in your area of responsibility, such as employee performance management, compensation and benefits administration, etc.
• Ensure all HR activities adhere to company policies, local labor laws, and regulations, minimizing legal and reputational risks. Proactively identifies and addresses compliance gaps.
• Create positive experiences for new hires and exiting employees, ensuring smooth transitions and compliance.
• Become a go-to resource for employees and managers on HR policies, procedures, and best practices. Provide timely and accurate guidance.
• Identify key business opportunity areas in terms of people management and partner with business leaders to execute interventions.
• Successfully balance employee needs with business objectives to create integrated solutions and positive work environment.
• Stay updated on HR best practices, industry trends, and changes in labor law. Seek out opportunities for personal and professional development.
• Look for ways to streamline and improve existing HR processes for greater efficiency and effectiveness.
• Actively contribute to broader HR projects or employee engagement initiatives, even if in a supporting role.
• Understand HR systems and consistently deliver results via operational excellence.
• Identify key business building opportunities and implement interventions.
• Contribute to HR initiatives execution/employee engagement activities.
• Build capabilities and deliver business impact with excellence.
• Build autonomy and personal initiative.
• Job Qualifications.
• Role Requirements.
• Bachelor's or master's degree with an excellent academic background.
• Fresh graduates are welcome to apply - HR-related experience is a plus.
• Strong interpersonal, communication and analytical thinking skills.
• Ability to influence and shape team dynamics and organizational culture.
• Excellent in leading projects/initiatives from end to end.
• Proficient in English and Thai.
• About us.
• We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always , Ariel , Gillette , Head & Shoulders , Herbal Essences , Oral-B , Pampers , Pantene , Tampax and more. Our community includes operations in approximately 70 countries worldwide.
• Visit.
• http://www.pg.com.
• to know more.
• Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we're committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being "in touch" so we craft brands and products to improve the lives of the world's consumers now and in the future. We want you to inspire us with your unrivaled ideas.
• We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.
• Job Schedule.
• Full time.
• Job Number.
• R000151424.
• Job Segmentation.
• Entry Level.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Employer Branding, Service-Minded, Recruitment, Budgeting, English

ประเภทงาน:

งานประจำ

• Responsible primarily for planning organising and controlling the activities of Human Resources and training functions including formulating of policies identification of objectives and achievement of goals set forth by the management in relation to employment compensation and benefits learning and development labour relations and Team Member relations. Implementation of corporate Human Resources policies procedures rules and regulations.
• Bachelor's degree in Human Resources Business Administration or a related field.
• Minimum 8-10 years of HR experience preferably in the hospitality industry.
• Strong knowledge of labour laws and HR best practices.
• Proven expertise in recruitment employee relations and performance management.
• Strong leadership and people management skills.
• Strong analytical skills with the ability to prepare HR Analytics and reports to support strategic decision-making.
• Knowledge of HR budgeting workforce planning and personnel cost control.
• Proven track record in Employee Engagement Employer Branding and organizational culture development.
• Excellent command of spoken and written English.
• Professional proactive service-minded and able to work under pressure.
• Bachelor.
• 8-10.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Recruitment, Budgeting, Payroll

ประเภทงาน:

งานประจำ

The HR Manager is responsible for the day to day transactions and policy administration relating to all phases of the employee life cycle, such as recruitment, induction, payroll, compensation and benefits, performance management, discipline, and resignations or terminations. In addition, the HR Manager oversees the organizing of online and offline recruitment events. The HR Manager ensures the maintenance of HRMS, talent database, and presence on recruitment website. The HR Manager also works with senior management on organizational structure, HR manpower plan, talent management p ...

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Product Development, Marketing Strategy, Social media, Accounting, Telesales, Branding, English, Thai

ประเภทงาน:

งานประจำ

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• Senior Associate, B2B Marketing.
• 23/06/2026.
• Plan and develop marketing campaigns that effectively promote our brand and products. Develop marketing materials for all.
• channels, including social media posts. Collaborate with other members of the product and marketing team to create and.
• execute a comprehensive marketing strategy.
• Job Responsibilities*.
• Partner closely with Marketing Head to translate direction into actionable integrated marketing plan.
• Develop and own integrated marketing communication (IMC) plans to drive awareness, consideration, and lead generation across multiple channels.
• Lead end-to-end event and activation projects, ensuring effective coordination with partners, vendors, and internal stakeholders, and delivering high-quality on-site execution.
• Translate campaign objectives into compelling creative and content, including clear CTAs, and provide structured briefs to agencies and designers.
• Oversee multi-channel content development (digital, social, offline) ensuring consistency in branding, storytelling, and messaging.
• Manage campaign activations such as product launches, VDOs, PR, and digital media initiatives.
• Monitor, analyze, and report campaign performance with actionable recommendations for optimization.
• Foster collaboration within the B2B ecosystem (System Integrators, vendors, partners) to design and execute joint marketing programs.
• Explore and apply AI-powered marketing tools to enhance campaign efficiency, content generation, and performance measurement.
• Bachelor's degree in marketing, business, or related field.
• Minimum of 5 years' experience in a marketing role, preferably in B2B or technology-related industries.
• Proven track record in delivering integrated marketing strategies and IMC plans.
• At least 3 years of hands-on experience in end-to-end event management including concept,.
• partner/vendor collaboration, execution, and post-event analysis.
• Demonstrated ability to translate campaign objectives into creative concepts and content,.
• with structured briefing skills for agencies/designers.
• Skilled in multi-channel marketing execution (digital, offline, PR) with consistent brand messaging.
• Hands-on experience in campaign activation and measurement, driving continuous improvement.
• Experience working within the B2B ecosystem (System Integrators, vendors, partners) to co-create.
• marketing initiatives would be a plus.
• Familiarity with AI-powered marketing tools for content creation, campaign optimization, and performance analytics.
• Solid experience of end-to-end event management including post-event analysis.
• Digital and social media proficiency with data-driven mindset.
• Familiarity with AI-powered marketing tools (content creation, campaign optimization, analytics,.
• customer engagement) and ability to apply them effectively.
• Proficiency in both English and Thai (written and spoken), with ability to develop professional communications and marketing content in both languages.
• Strong knowledge of B2B products, solutions, and go-to-market strategies.
• Understanding of B2B marketing ecosystem and customer decision-making journey.
• Apply now.
• TRUE CORPORATION.
• PRIVACY POLICY.
• True Corporation Public Company Limited. All rights reserved.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Product Development, Accounting, Automation, Budgeting, Telesales, CPA, English

ประเภทงาน:

งานประจำ

• Home Page.
• About Us.
• View All Jobs.
• Job Functions.
• Marketing.
• Media, Creative & Design.
• Sales / AE.
• Frontline Sales (Telesales).
• Customer Service.
• Product Development.
• Data Science / Digital Analytic.
• Network Engineering.
• Information Technology.
• Corporate Support.
• Human Resources.
• Finance / Accounting.
• Other.
• Search Jobs.
• Home Page.
• About Us.
• View All Jobs.
• Job Functions.
• Marketing.
• Media, Creative & Design.
• Sales / AE.
• Frontline Sales (Telesales).
• Customer Service.
• Product Development.
• Data Science / Digital Analytic.
• Network Engineering.
• Information Technology.
• Corporate Support.
• Human Resources.
• Finance / Accounting.
• Other.
• Candidate Login/Profile.
• Employee Login.
• Search Jobs.
• Apply now.
• Head of Business Partner - OPEX (Commercial).
• 04/06/2026.
• Lead the team of financial business partners for Opex (Commercial) Mobile. Responsibility includes;.
• Being Opex partners with Commercial BUs to oversee budgeting, forecasting, and performance management. Act as a strategic advisor to business units (BUs) and management to ensure financial discipline, optimize cost efficiency and drive for OE (Operational Excellence) initiatives program.
• Preparing the business case/financial evaluation to support decision-making for operational agenda for BUs and their long-term investment including Capex evaluation.
• Being part of business finance transformation project to innovate Business Finance from using traditional excel to AI and automation. Reduce manual workload and complication, while enhance more efficient operation and time to deliver.
• Last but not the least, building a team to strengthen analytical skill, cross-functional projects management capability, presentation and innovative to support for financial target achievement.
• Remark: Commercial divisions include CCBO, CCMO, CCXO, CBMO, CBO, CHCO.
• Job Responsibilities*.
• OPEX Management & Financial Planning.
• Lead the end-to-end OPEX management process including budget allocation, monitoring, control, review, and forecasting.
• Develop and ensure alignment of financial plans, KPIs, and long-term strategies with corporate objectives.
• Drive cost optimization initiatives and ensure effective utilization of resources across BUs.
• Ensure accuracy and timeliness of financial forecasts and variance analysis.
• Developing the process towards Finance automation and AI.
• Business Performance Management.
• Monitor and analyze BU financial performance, identifying trends, risks, and opportunities.
• Track and evaluate key financial and operational KPIs.
• Provide insights and recommendations to improve profitability and efficiency.
• Support performance review cycles (monthly/quarterly) with data-driven analysis.
• Strategic Business Partnering.
• Act as a trusted advisor to senior management and BU leaders.
• Provide financial insights and recommendations to support decision-making.
• Collaborate with stakeholders to develop business assumptions, financial models, and performance indicators.
• Translate financial data into actionable business strategies.
• Stakeholder Management & Communication.
• Partner closely with internal stakeholders (e.g., management, commercial teams, finance teams).
• Communicate financial performance, risks, and opportunities clearly and effectively.
• Facilitate alignment between finance and business teams on targets and financial expectations.
• Drive cross-functional collaboration to achieve business goals.
• Bachelor's degree or master's degree in finance or accounting.
• Minimum 8 years of experience in financial related positions preferably in Financial Planning & Analysis or Performance Management & Budget control.
• English Proficiency.
• Analytical Skill.
• Business Case / Finance Feasibility.
• Good communication and interpersonal.
• Good Presentation skill.
• CPA/ Audit background is a plus.
• Apply now.
• TRUE CORPORATION.
• PRIVACY POLICY.
• True Corporation Public Company Limited. All rights reserved.

ทักษะ:

Product Development, Financial Modeling, Accounting, Budgeting, Telesales, Power BI, Tableau

ประเภทงาน:

งานประจำ

• Home Page.
• About Us.
• View All Jobs.
• Job Functions.
• Marketing.
• Media, Creative & Design.
• Sales / AE.
• Frontline Sales (Telesales).
• Customer Service.
• Product Development.
• Data Science / Digital Analytic.
• Network Engineering.
• Information Technology.
• Corporate Support.
• Human Resources.
• Finance / Accounting.
• Other.
• Search Jobs.
• Home Page.
• About Us.
• View All Jobs.
• Job Functions.
• Marketing.
• Media, Creative & Design.
• Sales / AE.
• Frontline Sales (Telesales).
• Customer Service.
• Product Development.
• Data Science / Digital Analytic.
• Network Engineering.
• Information Technology.
• Corporate Support.
• Human Resources.
• Finance / Accounting.
• Other.
• Candidate Login/Profile.
• Employee Login.
• Search Jobs.
• Apply now.
• Specialist, Commercial Strategy & Financial Management.
• 07/06/2026.
• Specialist, Commercial Strategy & Financial Management (Financial Strategy).
• This position will be supporting Head of Department as the analytical engine driving the operational and financial success of the Consumer Business and assist in end-to-end performance tracking, dashboarding, and financial forecasting to inform executive decision-making, bridge the gap between commercial operations and finance, ensuring our strategic objectives, budgets, and efficiency targets are consistently met as well as driving RMDC discussions on behalf of Consumer Business (CCBO) team.
• Job Responsibilities*.
• KPI & OKR Management: Support the Head of Department in the framework design, target-setting process, and rigorous weekly tracking of KPIs and OKRs for the CCBO and the broader Consumer Business division.
• Executive Dashboarding & Reporting: Develop, maintain, and automate intuitive performance dashboards. Prepare high-impact weekly reports and actionable insights to support the Head of Department during CCBO reviews, highlighting trends, risks, and commercial opportunities.
• Forecasting & Cross-Functional Alignment: Assist in driving the revenue and cost forecasting cycles. Act as a liaison between Consumer Business Units (BUs) and Corporate Finance to ensure all financial projections are fully aligned, accurate, and actionable.
• RMDC Governance: Support the Head of Department in overseeing RMDC governance operations. Actively track, analyze, and report RMDC performance metrics to ensure strict alignment with overarching commercial profitability and market strategies.
• Budget Control & Efficiency: Assist in monitoring and controlling division-wide budgets with a sharp focus on CAPEX and OPEX efficiency. Proactively identify cost-saving opportunities and present them to department leadership.
• EY Portfolio Simplification Framework (part of CRM project).
• Minimum of Bachelor Degree in related field.
• Experience in Business Performance Management, Financial Planning & Analysis, Commercial Operations, or Management Consulting.
• Financial Acumen: Understanding of P&L management, revenue forecasting, cost allocation, and CAPEX/OPEX budgeting principles.
• Analytical & Technical Mastery: Proficiency in data visualization and dashboarding tools (e.g., Power BI, Tableau) and financial modeling (Advanced Excel).
• Apply now.
• TRUE CORPORATION.
• PRIVACY POLICY.
• True Corporation Public Company Limited. All rights reserved.

ประสบการณ์:

12 ปีขึ้นไป

ทักษะ:

Product Development, Accounting, Telesales

ประเภทงาน:

งานประจำ

• Home Page.
• About Us.
• View All Jobs.
• Job Functions.
• Marketing.
• Media, Creative & Design.
• Sales / AE.
• Frontline Sales (Telesales).
• Customer Service.
• Product Development.
• Data Science / Digital Analytic.
• Network Engineering.
• Information Technology.
• Corporate Support.
• Human Resources.
• Finance / Accounting.
• Other.
• Search Jobs.
• Home Page.
• About Us.
• View All Jobs.
• Job Functions.
• Marketing.
• Media, Creative & Design.
• Sales / AE.
• Frontline Sales (Telesales).
• Customer Service.
• Product Development.
• Data Science / Digital Analytic.
• Network Engineering.
• Information Technology.
• Corporate Support.
• Human Resources.
• Finance / Accounting.
• Other.
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• Employee Login.
• Search Jobs.
• Apply now.
• Head of AI Strategic & Commercial.
• 31/07/2026.
• AI Strategic & Commercial Lead involves responsibility for Leads enterprise-wide AI strategy execution and BU coordination. This person will be expected to work cross-functionally with relevant business units and technical teams. They must ensure that execution aligns with overall AI strategy, compliance requirements, and business goals. The role demands deep subject-matter expertise, strong coordination skills, and the ability to deliver scalable impact. In addition to delivery excellence, they must support governance, knowledge sharing, and long-term transformation success.
• Job Responsibilities*.
• Define and execute AI strategy across business units.
• Lead strategic planning and prioritization of AI use cases.
• Collaborate with business units and technical teams.
• Establish governance and reporting frameworks for AI programs.
• Monitor performance and value realization of AI initiatives.
• Bachelor's degree in Business, Engineering, or related field. Advanced degree (MBA or equivalent) or certifications in AI/ML strategy preferred.
• Minimum 12-15 years of experience in strategy, technology, or commercial leadership roles. Experience in large-scale transformation programs and cross-BU coordination preferred.
• Leadership and strategic thinking.
• Strong stakeholder management and communication skills.
• Understanding of AI strategy and business value creation.
• Problem-solving and decision-making under complexity.
• Ability to drive innovation and manage cross-functional teams.
• Apply now.
• TRUE CORPORATION.
• PRIVACY POLICY.
• True Corporation Public Company Limited. All rights reserved.

ทักษะ:

Product Development, Quality Assurance, Negotiation, Accounting, Telesales

ประเภทงาน:

งานประจำ

• Home Page.
• About Us.
• View All Jobs.
• Job Functions.
• Marketing.
• Media, Creative & Design.
• Sales / AE.
• Frontline Sales (Telesales).
• Customer Service.
• Product Development.
• Data Science / Digital Analytic.
• Network Engineering.
• Information Technology.
• Corporate Support.
• Human Resources.
• Finance / Accounting.
• Other.
• Search Jobs.
• Home Page.
• About Us.
• View All Jobs.
• Job Functions.
• Marketing.
• Media, Creative & Design.
• Sales / AE.
• Frontline Sales (Telesales).
• Customer Service.
• Product Development.
• Data Science / Digital Analytic.
• Network Engineering.
• Information Technology.
• Corporate Support.
• Human Resources.
• Finance / Accounting.
• Other.
• Candidate Login/Profile.
• Employee Login.
• Search Jobs.
• Apply now.
• Specialist, Base Management.
• 21/07/2026.
• Lead the commercial growth and monetization strategy for the Mobile Postpaid B2C customer base, with accountability for revenue growth, ARPU improvement, customer value expansion, and overall upsell performance across assigned Postpaid portfolios.
• Own the development and execution of customer value management, monetization, and commercial growth strategies by leveraging customer insights, market intelligence, channel performance, and data analytics to drive sustainable business growth and profitability. Accountable for identifying growth opportunities, shaping commercial propositions, optimizing portfolio performance, and maximizing return on investment across customer engagement initiatives.
• Operating under the Head of Base Management, the role exercises independent judgment in prioritizing strategic initiatives, managing commercial risks, influencing cross-functional stakeholders, and driving decision-making to achieve business objectives. The role also provides leadership and direction to the assigned team by setting priorities, ensuring execution excellence, developing team capability, and fostering a high-performance culture that supports sustained commercial outcomes.
• Job Responsibilities*.
• Revenue Growth Strategy & Customer Value Maximization.
• Own Postpaid revenue growth strategy, driving ARPU expansion, customer lifetime value, and profitability.
• Lead commercial growth initiatives through customer insights, analytics, and AI-driven base management.
• Define and drive device, roaming, and ecosystem monetization strategies to maximize customer value and revenue.
• Commercial Growth Strategy & Campaign Governance.
• Lead customer value management and monetization strategies through personalized and AI-driven customer engagement.
• Establish campaign governance, contact strategies, and performance optimization frameworks.
• Oversee end-to-end campaign execution across Digital, SMS, Push Notification, In-App, Tele-sales, Retail, and emerging channels.
• Drive commercial innovation through experimentation, predictive analytics, and continuous optimization.
• Strategic Business Ownership & Cross-functional Leadership.
• Serve as the strategic owner of the Postpaid customer base, driving customer value growth, retention, and monetization.
• Lead cross-functional governance and stakeholder alignment to resolve commercial and customer experience issues.
• Own Postpaid portfolio lifecycle management, including price plan optimization, migration, and transformation initiatives.
• Drive large-scale business transformation in partnership with Technology, Finance, Legal, Regulatory, and Operations teams.
• Team Leadership & Organizational Capability.
• Lead, coach, and develop a high-performing team to deliver business outcomes.
• Build capabilities in customer value management, commercial analytics, AI-driven marketing, and stakeholder management.
• Drive a culture of accountability, innovation, and continuous improvement.
• Performance Governance & Strategic Decision Support.
• Establish performance governance and monitor commercial KPIs, growth opportunities, and business risks.
• Develop executive insights and strategic recommendations to improve ARPU, retention, profitability, and campaign ROI.
• Represent the function in executive reviews and support strategic decision-making through data-driven recommendations.
• Master's degree or higher in Marketing, Business Administration, Telecommunications, Economics, or related fields.
• Strong commercial acumen with solid understanding of mobile postpaid business, base management, product marketing, customer lifecycle management, and revenue growth strategy.
• Experience.
• Minimum 8-10 years of experience in Telecommunication, Banking marketing, commercial strategy, base management, product management, growth strategy, telecom business, or related commercial functions.
• Proven experience leading end-to-end commercial initiatives, GTM execution, campaign governance, performance optimization, and cross-functional stakeholder alignment.
• Experience managing revenue, upsell, ARPU, campaign ROI, budget allocation, and business performance outcomes.
• Demonstrated experience of supervising or leading a team, including work prioritization, coaching, performance delivery, and capability building.
• Experience working with senior stakeholders, external partners, digital channels, CVM, product, retail operations, and consulting teams to deliver business results.
• Skill and Knowledge.
• Strong knowledge of Mobile Postpaid business, customer base management, upsell strategy, product bundling, personalized marketing, and campaign mechanics.
• Strong analytical capability to interpret customer behavior, revenue trends, campaign performance, channel performance, and business risks.
• Ability to convert insights into practical commercial strategies, GTM plans, mitigation actions, and executive recommendations.
• Strong stakeholder management, influencing, negotiation, and presentation skills.
• Strong budget management and ROI optimization capability.
• Ability to lead cross-functional execution under complex, fast-moving, and commercially sensitive conditions.
• Strong people leadership capability, including coaching, prioritization, quality assurance, and team performance management.
• Apply now.
• TRUE CORPORATION.
• PRIVACY POLICY.
• True Corporation Public Company Limited. All rights reserved.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Problem Solving

ประเภทงาน:

งานประจำ

• Be responsible for driving implementation on HR strategies across Business Unit in conjunction with COE & people services functions.
• Manage people function in the BU focusing on all aspects of HR, communication and employee development programs.
• Maintain deep understanding of business needs, challenges, goals to build strong relationship & trust with business units.
• Provide business partner support to address the strategic HR agenda & needs.
• Manage manpower planning, talent development & address sourcing needs based on business requriments.
• Develop operational HR programs & define HR policies & standards for BU employees.
• Manage talent development & address sourcing needs, with support from People Services on administrative tasks.
• Request for key HR metrics reports e.g. service level agreements, time to fill, employee survey results for analysis, tracking & to ensure that HR services that are provided to the BU are of quality & relevance to the business.
• Manage local high touch activities, support business units in the.
• implementation of HR strategy and programs.
• Serve as a point of local 'expertise' and coordination for enquiries / activities with pertinence to specific employee / business queries.
• Manage activities for employesss welfare and support by accommodation with support from People Services.
• Work with line managers and BU head to manage discipline cases.
• Competencies.
• Education Description.
• 5-7 years of work experience with a Bachelor's Degree.
• Education (Max. 2 Major).
• Bachelor Degrees in Human Resources Management.
• Experience.
• Over 3 years of successful business partnership at a divisional/executive level, with proven success in linking HR strategies to the business preference for experience.
• Knowledge.
• Business acumen.
• HR expertise.
• Employee experience solutioning.
• Workforce planning.
• Career planning and development.
• Job evaluation & classification.
• Organizational behavior.
• Performance management.
• Labour law (Intermediate level).
• Skills Description.
• Consulting skills.
• Building trust.
• Collaboration and networking.
• Operational excellence.
• Query resolution.
• Effective communication.
• HR technology literacy.
• Data analytics.
• Skills (Attribute).
• Data Analytics.
• Complex Problem Solving.
• Decision-Making.
• Communication Skills.
• Collaboration-Technical.
• Agility.
• Consulting skills.
• Building Trust-Technical.
• Key Performance Indicator.
• Apply now.
• Start applying with LinkedIn.
• Apply Now.
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ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Microsoft Office, Recruitment, Automation, Budgeting

ประเภทงาน:

งานประจำ

• Bangkok, Thailand.
• Reporting Line.
• Head of HR, CPET.
• Position Summary.
• The HR Business Partner (HRBP) for the AMEA region is a strategic and hands-on HR leader responsible for partnering closely with regional management and local leadership teams across Asia, the Middle East, and Africa.
• Operating within a dynamic manufacturing environment, this role combines strategic business partnership with operational HR execution, ensuring effective support across the full employee lifecycle. The HRBP will drive and support key areas including organizational development, talent management, compensation & benefits, workforce planning, employee relations, performance management, and HR transformation initiatives.
• The role requires a pragmatic, business-oriented professional capable of balancing strategic initiatives with day-to-day operational support to regional and site stakeholders in a complex, multicultural, and fast-paced organization.
• Strategic HR Partnership.
• Act as a trusted advisor to regional and local leadership teams on organizational, people, and business matters.
• Align HR priorities with business objectives to support growth, operational excellence, and organizational effectiveness.
• Support business transformation, restructuring, organizational redesign, and change management initiatives.
• Provide hands-on HR support and guidance to managers on operational and strategic topics.
• Talent Management & Organizational Development.
• Lead talent review and succession planning processes across the region.
• Identify high-potential talent and support leadership development initiatives.
• Partner with managers to build organizational capabilities and strengthen workforce effectiveness.
• Support performance management processes, calibration sessions, and development planning.
• Drive employee engagement initiatives and action plans.
• Compensation & Benefits.
• Support annual salary review, bonus processes, and promotion cycles in partnership with the Compensation & Benefits team.
• Provide guidance on compensation structures, internal equity, retention strategies, and reward practices.
• Participate in benchmarking and market competitiveness reviews.
• Support manpower cost management and workforce budgeting activities.
• Employee Relations & HR Operations.
• Advise managers and employees on employee relations matters, disciplinary actions, investigations, and conflict resolution.
• Ensure compliance with local labor laws, internal policies, and HR governance standards across AMEA countries.
• Support and coordinate HR operational activities with local HR teams and shared service functions.
• Monitor HR metrics and KPIs to support data-driven decision making.
• Workforce Planning & Recruitment.
• Partner with business leaders on workforce planning and organizational staffing needs.
• Support recruitment activities for key and critical positions.
• Contribute to workforce optimization and productivity improvement initiatives.
• HR Transformation & Continuous Improvement.
• Support HR digitalization and process improvement initiatives.
• Drive simplification, standardization, and automation of HR processes where applicable.
• Act as a change agent to support implementation of regional and global HR initiatives.
• Education.
• Bachelor's degree in Human Resources, Business Administration, Psychology, or related field.
• Master's degree and/or HR certification is an advantage.
• Experience.
• 8-12 years of progressive HR experience, including strong HR Business Partnering exposure.
• Experience within a multinational manufacturing, industrial, engineering, or FMCG environment is strongly preferred.
• Proven experience managing both strategic and operational HR topics.
• Exposure to Compensation & Benefits, Talent Management, and organizational development practices.
• Experience supporting multicultural teams across multiple countries within AMEA.
• Technical Skills.
• Strong knowledge of HR best practices and international labor legislation.
• Experience in talent management, compensation & benefits, employee relations, and organizational design.
• Strong analytical and problem-solving capabilities.
• Familiarity with HRIS systems and digital HR tools.
• Advanced proficiency in Microsoft Office applications.
• Behavioral Competencies.
• Strong business acumen and strategic mindset.
• Hands-on, pragmatic, and execution-oriented approach.
• Excellent stakeholder management and influencing skills.
• Strong communication and interpersonal capabilities.
• Ability to operate effectively in a matrix organization and multicultural environment.
• High level of adaptability, resilience, and ownership.
• Compliance and employee relations outcomes.
• Compensation and manpower cost management.
• Travel Requirements.
• Regional travel required (approximately 10-30%).
• Indorama Ventures Public Company Limited and its affiliates and subsidiaries ("Company") are required to collect your criminal record for the purpose of job recruitment or the onboarding process for specific roles or positions. The successful candidate must submit their criminal record to the Company, as it is a criterion for selection. Candidates who do not provide consent will not be eligible for employment or for further steps in the recruitment process.

ทักษะ:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ทักษะ:

Quality Assurance, Risk Management, Automation, Leadership Skill, Assurance

ประเภทงาน:

งานประจำ

• Policy Development Support.
• Support the Head of Due Diligence in developing and maintaining the Integrity Due Diligence documentation up to date, including financial crime (AML/CTF) and related guidance, forms and questionnaires.
• Work with colleagues in the due diligence unit to maintain and promote all aspects of the Integrity Due Diligence Policy Framework, technical standards and implementing guidance (including AML/CFT, financial crime, reputational, environmental, human ri ...
• Work in partnership with the relevant business units on integrity risk mitigants to manage integrity risks identified via the due diligence process throughout the engagement life-cycle.
• Administer and operationalize the UNOPS Integrity Due Diligence Framework.
• Conduct integrity due diligence reviews (e.g. AML/CFT, financial crime, reputational, sustainability, ethical), researching and screening prospective and existing funding sources, partners, clients and other relevant entities in accordance with the UNOPS' integrity due diligence framework.
• Assess integrity risks on the basis of research and screening outcomes, and in relation to the wider business context and business risk.
• Provide support for due diligence conducted regionally or within business units or other functional partners, including for discounting of false positives.
• Draft and consolidate due diligence reports with a special focus on integrity, reputational and financial crime risks for UNOPS.
• Assist in the establishment and management of long-term agreements or other contractual instruments with specialised due diligence providers for enhanced due diligence.
• Provide support and assistance, as may be required to the relevant oversight committees.
• Oversee the integrity due diligence case management system.
• Receive and track due diligence requests, assessing the need for referral to internal or external reviewers, filing and maintaining detailed due diligence records in a due diligence register, and establishing and maintaining a retrievable database of reviewed entities and support risk-based monitoring.
• Drive the establishment and management of long-term agreements or other contractual instruments with specialised due diligence providers for enhanced due diligence reviews.
• Administer corporate intelligence service providers and tools to facilitate AML/CTF, sanctions and financial crime due diligence research.
• Provide Due Diligence Advisory Services.
• Provide analytical input and recommendations to internal and external stakeholders on the application of the UNOPS' integrity due diligence framework (and in particular AML/CTF) and related documentation and procedures.
• Respond to routine due diligence queries related to the UNOPS due diligence process and escalate complex issues.Assist with providing information to the relevant oversight committees.
• Training and Awareness.
• Develop and maintain the training plan and support with the development of training materials and awareness-raising campaigns to promote knowledge of and compliance with the integrity due diligence policy framework and implementing procedures within UNOPS.
• Assist with the provision of training for due diligence tools and provide support to stakeholders.
• Knowledge Management and Innovation.
• Contribute to and maintain knowledge management systems and guidelines to ensure that UNOPS integrity due diligence framework and implementing procedures and resources are widely accessible to all UNOPS stakeholders.
• Draft materials to keep the Intranet and Policy and Process Portal related due diligence guidance up to date and develop its content further.
• Collaborate with stakeholders to enhance UNOPS-wide systems relevant to include due diligence specific content, including due diligence risk ratings and integrity risk flags.
• Due Diligence, Financial Statement Analysis, Investigation, Knowledge Management, Stakeholder Management, Anti-Bribery & Corruption, Anti-Money Laundering, Training Development, Audit and compliance.
• Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organisational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
• Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.
• Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
• Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
• Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
• Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
• Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.
• Required.
• Bachelor's degree (or equivalent) in law, criminology, international relations, business administration, finan.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Risk Management, Data Analysis, Recruitment, Labor law, Thai

ประเภทงาน:

งานประจำ

• Strategic People Partnership.
• Work directly with leadership to translate BU strategy into a People game plan.
• Drive initiatives across organization design, workforce planning, capability building, and culture development.
• Partner with Corporate HR (People & Culture Team) to ensure alignment, support, and best practice.
• Talent Acquisition & Workforce Planning.
• Own hiring results by forecasting manpower needs and working closely with Corporate TA team.
• Ensure recruitment quality, and cultural fit to meet business growth demands.
• Performance & Capability Development.
• Track and monitor workforce performance through BU-level dashboards and analytics.
• Facilitate performance management cycles (goal setting, reviews, feedback, PIP processes).
• Culture & Engagement.
• Champion company culture while embedding LEARN Corporation's Core Values into daily ways of working.
• Design and support BU-level engagement activities that foster collaboration, belonging, and productivity.
• People Analytics & Risk Management.
• Maintain and interpret BU-level people dashboards.
• Proactively identify people risks and escalate to BU leadership and Corporate HR as needed.
• Operational HR & Compliance.
• Act as first responder for day-to-day employee issues, balancing problem-solving with compliance.
• Coordinate HR administration within the BU.
• Deploy and monitor central HR policies, ensuring compliance with labor law and company standards.
• Whayt You'll Bring.
• Bachelor's or Master's degree in Human Resources, Business Administration, or related field.
• 6-10 years of HR/People experience, with at least 3 years in a business partner or HR generalist role.
• Experience in business management, general management, consulting or exposure to strategic business operations is preferable.
• Proven track record in workforce planning, performance management, and culture-building initiatives.
• Strong analytical capability; ability to interpret data and turn insights into action.
• Excellent stakeholder management and communication skills.
• Growth mindset, solution-oriented, and able to balance strategic thinking with operational delivery.
• What You'll Get.
• Strategic exposure.
• Work side-by-side with BU Head and leadership team, directly influencing one of Learn Corp's flagship business units.
• Dual career leverage.
• Operate as part of management team while also reporting into Corporate People Director, gaining cross-company visibility and access to HR best practices.
• Shape the future of thousands of students by ensuring attracts, develops, and retains top educators and talent.
• Join a fast-moving EdTech group that values innovation, collaboration, and continuous improvement.
• The Company may use AI-assisted tools to support data analysis at certain stages of the recruitment process. The Human Resources team oversees the entire process and retains final decision-making authority to ensure an accurate and comprehensive assessment.
• Applicant data will not be used to train AI models and will only be accessible to authorized HR personnel and the relevant hiring managers or supervisors.
• By submitting your application for this position through the recruitment system, you acknowledge that you have read and understood this notice.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Accounting

ประเภทงาน:

งานประจำ

• Closing & Accounting Adjustments (Back-Value & Irregular Transaction Control.
• Support daily and month-end closing, including accounting adjustments and post-close checks.
• Review system outputs and supporting documents; follow up and resolve issues with relevant stakeholders.
• Maintain closing checklists, evidence, and tracking logs in line with procedures.
• Validate back-value transactions (rationale/ approval/ evidence) and track exceptions to closure.
• Investigate irregular transactions, perform initial root-cause analysis, coordinate corrective actions with Branch/ Ops/ IT, and maintain exception/escalation logs.
• Reconciliation & Break Management (Bank / GL / Sub-Accounts / Others).
• Perform/ support bank, GL, and sub-account reconciliations; investigate and clear breaks within agreed SLAs.
• Monitor aging items, escalate overdue breaks, and document investigation and resolution.
• Oversee sub-account administration controls (open/ close in G-Base, periodic inspection, reconciliation) to ensure compliance with HOP/IOP.
• Perform/ review daily and periodic reconciliations, including withholding tax certificate amounts vs system records.
• Maintain reconciliation control sheets/ checklists/ logs and provide inputs for periodic control reporting.
• Balance Confirmation / Balance Certificate Control.
• Verify customer requests/ signatures and ensure required approvals and documentation prior to issuance.
• Control issuance and dispatch of balance confirmations/ certificates (manual/ system) within SLA.
• Maintain issuance/ dispatch logs and approvals for exceptions (reprint/ cancel/ amend).
• Reporting (Head Office / Regulatory / Management).
• Prepare/ support operational, settlement, and HO/ regulatory/ management reports and supporting schedules via applicable systems (e.g., ARROW/ Remix).
• Validate figures against source systems and reconciliations; resolve discrepancies before submission.
• Produce periodic operational/ control reports and checklists (daily/ monthly/ quarterly/ annual) with audit-ready working papers.
• System / Process Change Support.
• Support system changes (enhancements/ upgrades/ migration) through requirement clarification, UAT support, data validation, and post go-live stabilization.
• Assist updates to procedures, training materials, and user communications for new processes/ controls.
• Acting / Support Role (One layer below Team Lead).
• Coach junior staff on day-to-day tasks/ controls and review selected work as assigned.
• Act as Team Lead back-up for task coordination and follow-ups when required.
• Procedures, Governance & Continuous Improvement.
• Review/update ACD IOP (and related workflows) and propose control enhancements.
• Ensure document filing/ retention and readiness for internal/ external audit queries.
• Perform other duties as assigned by management.
• Bachelor's/ Master's in Accounting, Finance, Economics, or related field.
• 8-10 years' experience in finance/ accounting/ regulatory reporting in banking/ financial services; 3-5 years in management/senior lead capacity.
• IFRS and local statutory reporting knowledge (advantage).
• CPA and/or external audit background (plus).
• Experience in process transformation and regulatory change implementation.
• Strong leadership, stakeholder management, and communication skills.
• Fluent in Thai and English.
• Key Competencies.
• Process Transformation (Manual-to-Automation).
• Strategic Leadership & Succession Planning.
• Analytical & Problem-Solving.
• Stakeholder Engagement & Communication.
• Key Highlight benefits of joining our Mizuho Bank.
• International working environment within DE&I.
• Overseas working opportunity (Exchange Program).
• Flexible Health Benefit (OPD, IPD, Dental and Optic).
• Company Activities; Marathons, Staff Party, Wellness Activities and many more.
• Employee Educational Assistance Program.
• Performance Bonus.
• Easy to access near BTS Chongnonsri exit 1.
• ONLY SHORTLISTED CANDIDATE WILL BE NOTIFIED.
• Recruitment and Selection, Human Resources Division.
• Dear Applicants/Candidates,.
• Subject: Request for your kind cooperation to redact/mask out sensitive personal information contained in documents.
• All Sensitive Information contained thereunder has to be redacted or masked out by yourself prior to submitting such documents to us.
• In the event any Sensitive Information has not been done so, you acknowledge and authorize us, to protect your rights under the PDPA, to redact or mask out any remaining Sensitive Information on your behalf prior to our processing of your documents/requests.
• Yours sincerely.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Thai

ประเภทงาน:

งานประจำ

• LEARN Corporation is Thailand's leader in lifelong-learning EdTech. Guided by our conviction that "learning opportunities can improve one's quality of life," we harness technology to design engaging, age-inclusive learning experiences that help people develop new skills, achieve ambitious goals, and pass on good things to others advancing Thai society together.
• Across 12-plus business units including OnDemand, Ignite, Skooldio, Learn Satit Pattana School, Crest School, and more we reach hundreds of thousands of learners every ...
• Join us and shape the next chapter of learning in Thailand.
• What You'll Drive.
• Deliver engaging and interactive lessons in Thai language, Thai history, culture and religion in accordance with curriculum standards.
• Foster students' critical thinking, language proficiency, and appreciation for Thai heritage through diverse instructional methods.
• Differentiate instruction to meet the varying needs of students.
• Develop and refine the Thai Studies curriculum to ensure relevance and academic rigor.
• Design formative and summative assessments to measure student learning and progress.
• Prepare and submit assessment reports and student progress evaluations in a timely manner.
• Work closely with the Head of Thai Studies and the academic team to align the Thai Studies program with the school's overall curriculum.
• Participate in department meetings, training sessions, and professional development opportunities.
• Provide input on school events and activities related to Thai language and culture.
• What You'll Bring.
• Bachelor's degree (or higher) in Education (Thai major), Arts (Thai Language), Social Studies, History, Sociology, Thai Studies, or a related field.
• Teaching license from Kurusapa (temporary or permanent) preferred.
• Minimum 1-2 years of teaching experience at the secondary level.
• Strong understanding of curriculum design, lesson planning, and assessment methods.
• Excellent communication and collaboration skills.
• Passion for education and fostering cultural appreciation in students.
• Familiarity with international school settings or bilingual education.
• Ability to integrate technology and innovative teaching methods into lessons.
• Note: Please include "Thai Studies Teacher Application" in the subject line. Only shortlisted candidates will be contacted for an interview.
• The Company may use AI-assisted tools to support data analysis at certain stages of the recruitment process. The Human Resources team oversees the entire process and retains final decision-making authority to ensure an accurate and comprehensive assessment.
• Applicant data will not be used to train AI models and will only be accessible to authorized HR personnel and the relevant hiring managers or supervisors.
• By submitting your application for this position through the recruitment system, you acknowledge that you have read and understood this notice.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Data Analysis, Recruitment, Biology, English, Thai

ประเภทงาน:

งานประจำ

• Sales Operations Support.
• Support daily sales operations across branch networks.
• Coordinate and follow up on sales-related activities and operational tasks.
• Prepare and maintain sales documents, reports, and operational records.
• Ensure accuracy and completeness of sales and enrollment data in internal systems.
• Support branch teams in operational execution and issue resolution.
• Support branch events and activities.
• Sales Performance & Data Tracking.
• Monitor and track branch sales performance and sales KPIs.
• Consolidate sales data and prepare regular performance reports.
• Track lead status, conversion performance, and campaign effectiveness.
• Identify data inconsistencies and coordinate corrective actions with relevant teams.
• Support basic sales analysis to assist management decision-making.
• Process & Operational Improvement.
• Support implementation and improvement of sales processes and operational workflows.
• Coordinate rollout of sales campaigns, promotions, and operational initiatives.
• Ensure branch compliance with sales operation standards and processes.
• Support adoption of new operational tools, systems, and procedures.
• Cross-functional Coordination.
• Coordinate with internal teams such as Marketing, Academic, Finance, and Branch Operations.
• Support communication and execution of sales initiatives across branches.
• Assist in organizing branch activities, campaigns, and operational projects.
• Ensure smooth coordination between head office and branch teams.
• Bachelor's degree in Business Administration, Marketing, Management, or related fields.
• 1-3 years of experience in Sales Operations, Sales Support, Coordinator, or Business Operations.
• Strong coordination and communication skills - Good analytical and problem-solving abilities.
• Proficient in Microsoft Excel and Google Sheets.
• Detail-oriented with strong organizational skills.
• Able to manage multiple tasks in a fast-paced environment.
• Experience with CRM or sales management systems.
• Data reporting and operational analysis skills.
• Process improvement mindset.
• Strong ownership and accountability.
• Ability to work collaboratively with cross-functional teams.
• Flexible working hours, including weekends when required.
• The Company may use AI-assisted tools to support data analysis at certain stages of the recruitment process. The Human Resources team oversees the entire process and retains final decision-making authority to ensure an accurate and comprehensive assessment.
• Applicant data will not be used to train AI models and will only be accessible to authorized HR personnel and the relevant hiring managers or supervisors.
• By submitting your application for this position through the recruitment system, you acknowledge that you have read and understood this notice.

ทักษะ:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ทักษะ:

Data Analysis, Recruitment, Teaching, Thai

ประเภทงาน:

งานประจำ

• LEARN Corporation is Thailand's leader in lifelong-learning EdTech. Guided by our conviction that "learning opportunities can improve one's quality of life," we harness technology to design engaging, age-inclusive learning experiences that help people develop new skills, achieve ambitious goals, and pass on good things to others advancing Thai society together. Our dream is to serve as a private "ministry of education," upgrading education nationwide and preparing every learner for the future.
• Our flagship schools Crest School and Mastery School are at the forefront of educati ...
• We empower students to explore their passions and excel in their chosen fields, leveraging resources from our sister companies OnDemand, EduSmith, Appa, and Ignite to enhance academic and career readiness. At Crest School, we nurture a global mindset by fostering an environment that embraces diversity and encourages open-mindedness.
• Join us and guide the next generation as they design, pursue, and master their own paths to success.
• What You'll Drive.
• Curriculum, Pedagogy & Differentiated Learning.
• High-Quality Teaching & Learning: Design and deliver inspiring, rigorous, and inclusive Chemistry that challenge and motivate pupils across all ability levels.
• Curriculum Alignment & Mapping: Implement and refine schemes of work, lesson plans, and reflective teaching practices in strict alignment with the British National Curriculum, relevant Examination Boards (e.g., Cambridge, Edexcel), and Ministry of Education standards.
• Differentiated Instruction: Apply sophisticated differentiation strategies to cater to the diverse learning needs, language proficiencies, and individual profiles of pupils, ensuring equitable access to the curriculum.
• Assessment, Examination Preparation & Data Tracking.
• Rigorous Examination Preparation: Structure and execute comprehensive test preparation frameworks for external examinations (including Mock Exams, A-Levels or equivalent), ensuring pupils are thoroughly equipped with examination techniques and content knowledge.
• Academic Intervention & Support: Provide targeted booster, remedial, and extension sessions based on ongoing data analysis and pupil requests to bridge learning gaps and stretch high-achieving pupils.
• Holistic Assessment Practices: Utilize robust formative and summative assessment methodologies (including written coursework, oral presentations, and standardized essays) to accurately evaluate pupil performance against established benchmarks.
• Data-Informed Monitoring: Systematically track, analyze, and record pupil attainment and progress data to generate actionable insights and maintain accurate profiles within the school's Management Information System (MIS).
• Pastoral Care, Pupil Well-being & Safeguarding.
• Holistic Pupil Development: Lead and facilitate pupil success initiatives and well-being programmes, such as the Symphony of Life initiative, to promote personal development, resilience, and positive mental health.
• Safeguarding & Child Protection: Uphold the school's Safeguarding and Child Protection policies with the utmost diligence, ensuring a secure environment and reporting any pastoral or safety concerns immediately through the designated safeguarding channels.
• Pastoral Interventions: Actively identify pupils requiring additional pastoral, academic, or emotional support, and coordinate with the pastoral team to implement timely, structured interventions.
• Classroom Management & Culture: Maintain a structured, purposeful, respectful, and inclusive classroom environment that reflects the school's ethos and is highly conducive to academic excellence.
• Enrichment, Extra-Curricular & Community Engagement.
• Project & Experiential Learning: Initiate, design, and oversee educational projects, including leading subject-specific Clubs and managing comprehensive educational visits (both day trips and residential trips). Ensure all off-site activities securely bridge academic theory with real-world experiences while strictly adhering to Risk Assessment protocols.
• Parent Stakeholder Communication: Maintain professional, transparent, and constructive communication channels with parents and guardians regarding pupil progress, attainment, and targets.
• Whole-School Contribution: Actively contribute to school-wide events and community initiatives, including Open Days, parent-teacher conferences, orientations, and marketing/admissions events.
• Continuous Professional Development (CPD): Engage proactively in the school's CPD programmes, Professional Learning Communities (PLCs), and external training to continually refine pedagogical skills and subject knowledge.
• Other Duties.
• Any Other Reasonably Assigned Duties: Undertake any other professional duties and responsibilities as reasonably requested by the Head of Academic Affairs, Head of Programme or School Leadership Team to support the operational and academic success of the school.
• What You'll Bring.
• Bachelor's degree or higher in Education, Chemistry or a related field (applicants with other degrees and significant teaching experience are also welcome).
• Experience teaching to secondary school students.
• Skilled in curriculum and syllabus development, lesson planning, and classroom delivery.
• Deep understanding of educational evaluation methods and curriculum standards.
• Strong cross-cultural awareness with the ability to create an inclusive, supportive learning environment for students from diverse backgrounds.
• The Company may use AI-assisted tools to support data analysis at certain stages of the recruitment process. The Human Resources team oversees the entire process and retains final decision-making authority to ensure an accurate and comprehensive assessment.
• Applicant data will not be used to train AI models and will only be accessible to authorized HR personnel and the relevant hiring managers or supervisors.
• By submitting your application for this position through the recruitment system, you acknowledge that you have read and understood this notice.

ทักษะ:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.