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• Introduction.
• At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.<br/>Your Role and ResponsibilitiesThe IBM CIO [email protected] organization is transforming how we provide support services. We are looking for talented Technical Support Advisors to join a team and provide premium support to all IBM Employees.<br/>What you will do:
• As a passionate, talented Advisor, you will be an integral part of this support team that will deliver a new "White Glove" experience for our end users. Customer satisfaction is your key focus and you will be a significant contributor delivering IT Support that will delight our IBM Users. As one of the first to join this exciting new team of collaborative and customer focused advisors, your goal will be to deliver excellence in solving end user problems. As a creative problem solver, you take pride in the service you deliver. You can quickly determine what help a colleague needs and how best to deliver it, adapting the technical guidance required to the technical skill of the caller. You'll be comfortable in technical environments and quickly be able to analyze complex multi-system issues. Sometimes you'll need to reach out to colleagues to help achieve a resolution, but you'll maintain that first contact point relationship until the customer is delighted.<br/>This role requires outstanding communication, collaboration, organization and problem-solving skills.<br/>IBM will not be providing sponsorship for these positions now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future sponsorship.
• Required Technical and Professional Expertise 2 years technical support experience professionally and/or personally. At least 2 years professional troubleshooting expertise.
• Customer support experience and outstanding client focus.
• Active listener with flexibility to modify approach and adapt to customer needs. Ability to multi-task. Proven problem-solving skills.
• Knowledge sharing.
• Preferred Technical and Professional ExpertiseHighly experienced in technical support environment.
• Two plus years of client support experience. Experience with Agile practices applied in any customer services domain.
• About Business UnitThe Chief Information Office (CIO) is a cross-functional organization that provides IT applications and infrastructure services to IBM Business Units and to IBMers worldwide. Our mission is to provide a productive environment for everyone at IBM. We do this by leading with Design to drive simplicity and ease of use, Engineering the systems that own the business, and Innovating to transform the business. We continually Deepen our Agile practices while ensuring we Secure the Enterprise.<br/>Your Life @ IBMWhat matters to you when you're looking for your next career challenge?<br/>Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.<br/>Impact. Inclusion. Infinite Experiences. Do your best work ever.<br/>About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.<br/>Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.<br/>Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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• Become a part of Thailand's no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.
• We are looking for potential candidates who are eager to learn and grow to join our young talent team.
• Job Posting Location.
• Bangkok<br/>Job Summary.
• Provide first line & Second line support to AIS User, Telewiz Dealer, AIS Shop all hardware and software and business condition problems <br/>(* Work in shift)<br/>Job Description.
• To Provide first tier support and provide troubleshooting and technical support to AIS 's employee (internal user), AIS 's Dealer and AIS 's Branches for all internal application, software on windows base, hardware and all kind of peripherals, and all the tasks related to the end-user computing application over the phone and online ticket website.
• To manage and tracking incidents until close all incidents within SLA and escalate to relate team.
• Bachelor's degree in Computer Science, IT.
• Have a basic knowledge about Hardware/Software computer program on windows.
• Strong technical and analytical skills.
• Good communication skill and service-minded.
• Able to coding will be advantage.
• Able to work in shift *.
• Contact: Kasinee Tel. 02-029-4381.
• Recruiter.
• Kasinee Wongwai (เกสิณี ว่องไว), Sunisa Bunsalee (สุนิสา บุญสาลี)

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• Technical Service Engineer, Chemicals Business7806 - Bachelor's Degree / ปริญญาตรี: Standard, งานวิศวกรการผลิต และกระบวนการผลิต, 0 - 1 Years, - พนักงานประจำ.
• Date: 11-May-2021.
• Location: กรุงเทพมหานคร, ประเทศไทย. <br/>Description <br/>เนื้องานโดยย่อ:<br/> หน้าที่ความรับผิดชอบ: Make appropriate proposals for products and services based on discerned customer needs. Build a good relationship with business partners such as customers, dealers, additive suppliers, and machine makers. Find opportunities for new product development/ product improvement. Handle customer claims and complaints effectively.
• br/> คุณสมบัติ: Bachelor or Master Degree in Chemical Engineer or Polymer Science/Polymer Engineering. 0-5 years of relevant experience. Has strong networking and communication skills, open mind, proactive, engaging, supportive, and be an active learner. Has good knowledge and be able to make appropriate proposals for products and services. Able to commute to upcountry (Rayong) occasionally. Possess a driving license.

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Quality Analyst will be responsible for monitoring call, email, chat and any other support interactions quality of Personnel, providing feedback, coaching and mentoring to Personnel as needed, and working closely with the operation Team Leaders and Personnel to meet the relevant service level metrics; including being responsible for refresher training on process changes and analysis and reporting, working closely with the client to update and implement quality criteria and process changes.3+ years' experience preferred in quality assurance role, working closely with all departments to prioritize efforts while providing timely and high-quality service.. Weekly auditing of agent cases and identifying agent level issues and trends.. Provide actionable and valuable information for TL coaching + feedback sessions and key insights for training prioritization + curriculum development.. Fluent, have acceptable accents, and speak clearly and understandably in each of the language(s) in which the Services are provided.. Fluent English is mandatory.. Experience handling customers within service/technical fields within Call center environment.. Expert familiarity with and quality review in all departments.. Able to adapt quickly to changes in workflow.. Excellent written, verbal, and customer service skills.. Mastery of all customer-communication.. Comfortable communicating with all levels of management.. Excellent organizational skills and detail-oriented approach to problem solving. Demonstrated proficiency in multi-tasking and prioritization.. Clearly demonstrated passion for ensuring the success of Facebook culture of excellence and commitment to quality and customer service.. Project management experience to include an understanding of business process improvement method.. Understand departmental policies and procedures.. Passion for management and review of all quality issues to include training, customer service, communication, workflow, reporting, SLA's, coaching, appraisals.. Level of proficiency in the local language is "Native" and B2 in English, following the Common European Framework (CEF)..

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• What are my responsibilities?Perform the Services for Automation Software including with Field Services as Programming, Commissioning, Troubleshooting, Preventive Maintenance.
• Perform the Commissioning for Automation System.
• Handle, including planning and execution, assigned Project and Services as customer requirement as Timeline / Cost and satisfy the customer.
• Design, Selection and Configuration for both Hardware and Software of Automation System as Customer Requirement/Project Specification.
• Support and Coordinate with Sale for Creating any opportunity regarding to Products, Solutions, Systems and Services.
• Support and Coordinate with Sale for Preparing any Proposal regarding to Products, Solutions, Systems and Services.
• Technical Support as customer inquiries.
• Gather feedback from customer (customer inquiries), provide ideas and suggestions on product and service adaption and development and after-sales service.
• Build-up, maintain and develop good relationships with customer assess, customer's needs, suggest product and service adaption when necessary.
• Track, Report current and future services opportunities on a monthly basis to the superior.
• Other as assign by superior.
• br/>Requirements:Minimum 2 - 5 year of experience in Automation System Services and Commissioning.
• Experience / Knowledge for Variable Speed Drives will be special considered.
• Services Mindset.
• Systematic Thinking with Flexibility Working.
• Good interpersonal, communication skills and customer oriented.
• Good team player, communication skills and customer oriented.
• Good of English, both written & spoken skills and proficient in MS Office (PCS7 experience will be advantage).
• br/>Organization: Portfolio Companies. Company: Siemens Limited. Experience Level: Experienced Professional. Job Type: Full-time.

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• Introduction.
• As an Application Developer, you will lead IBM into the future by translating system requirements into the design and development of customized systems in an agile environment. The success of IBM is in your hands as you transform vital business needs into code and drive innovation. Your work will power IBM and its clients globally, collaborating and integrating code into enterprise systems. You will have access to the latest education, tools and technology, and a limitless career path with the world's technology leader. Come to IBM and make a global impact!<br/>Your Role and Responsibilities Designs, develops and supports applications based on Java/JEE technology stack using Java / Java based frameworks and /or does web development using one or more programming languages or frameworks like Ruby, Python, Groovy etc. This specialty includes experience on development of enterprise applications using Java technologies and frameworks like Spring, Hibernate, Struts, JSF etc. Practitioners with this specialty would implement transaction management, manage Java oBOects and enterprise integration needs that involves messages, routers, transformations, adapters, service activators, management and auditing. This specialty also includes comprehensive understanding of dependency injection/inversion of control, aspect oriented programming, functional programming, test-driven development, data access framework, transaction management framework, and batch processing. Would be well versed in the DevOps methodologies and tools.
• Required Technical and Professional Expertise<br/>As per above<br/>Preferred Technical and Professional Expertise<br/>As per above<br/>About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.<br/>Your Life @ IBMWhat matters to you when you're looking for your next career challenge?<br/>Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.<br/>Impact. Inclusion. Infinite Experiences. Do your best work ever.<br/>About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.<br/>Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.<br/>Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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• Introduction.
• At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.<br/>Your Role and Responsibilities<br/>Key Responsibilities: Engage the business and technical conversation with various stakeholders in adoption of blockchain technology across industries such as Financial Service and Supply Chain. Drive the process to mature promising user case into prototypes/MVP which can be further expanded as production solution. Design business and technical solution architecture and building block of solution, in context of Production network and integrating to existing enterprises. solutions. Lead the workshop discussion with clients on various aspect of blockchain solution - functional, performance, security, compliance, operation and governance model. Demonstrate the values of Blockchain technology to both business and IT stakeholders. Conduct Proof of Concept for blockchain application and smart contract. Stay up-to-date with new block-chain frameworks and trends. Key Requirements: Bachelor's degree in Computer Science, Mathematics, Engineering or related technical discipline or a demonstrated track record in software development. Minimum 5 years' experience in a software development or systems architecture role and.
• Minimum 3 years' experience in blockchain industry / technology. Knowledge and/or experience with financial services or supply chain industry. Experience in multiple different programming languages and technology architectures. Experience with various enterprise blockchain protocols such as Hyperledger Fabric, Corda, Quorum, Hyperledger Indy, Hyperledger Caliper and so on. Good understanding of the fundamentals of encryption, security, compliance, PKI, HSM. Experience with software architecture design and development. Ability to communicate business users on blockchain use case, benefits, mapping business problem statement with technology.
• Critical thinker with excellent judgment and strong initiative. Preferred Requirements Past work experience in blockchain technology, encryption, or distributed peer-to-peer systems. Worked on blockchain project based on Hyperledger Fabric. Certified Hyperledger Fabric Developer. IBMReferred_AsiaPacific<br/>techsellers_AP<br/>Required Technical and Professional Expertise<br/>As shared above.<br/>Preferred Technical and Professional Expertise<br/>As shared above.<br/>About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.<br/>Your Life @ IBMWhat matters to you when you're looking for your next career challenge?<br/>Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.<br/>Impact. Inclusion. Infinite Experiences. Do your best work ever.<br/>About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.<br/>Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.<br/>Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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• At a minimum, Vendor will staff the program with 1 Senior Team Lead to manage a team of up to 12 Agents (1:12 ratio) including 3 to 4 Team Leads appointed to provide Services. Team Leads will be dedicated to Services. The Team Leads will be responsible for managing day-to-day operations, call, email, chat, forum, and social media support interactions quality, performance according to the relevant service level metrics, compliance to guidelines and policies for providing the Services. 70% of their time is dedicated to coaching, shadowing and supporting their agents directly. Effective use of key dashboards and call activity reporting to ensure excellent performance rigor.. Ability to identify and grow talent, lead, motivate and coach direct reports in order to establish and develop an effective team; identify outliers and manage the team's performance to continuous KPI achievement.. Managing day-to-day operations - ensure consistent quality and productivity across channels (call, email, chat, etc.) to add maximum value for advertisers. Ensure consistent performance according to the relevant service level metrics or revenue/funnel goals.. Strong communication to ensure quarterly strategy as well as monthly and weekly priorities are understood and adhered to by agents. Able to adjust messaging to different target audiences with to-the-point communication.. Able to adapt quickly to changes in workflows/processes/procedures/product features.. Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization.. Able to clearly outline current performance drivers of their market and actions to improve.. Maintain a professional and personable demeanor at all times..
• Bachelor's degree. 8+ years of experience at handling customers within service/technical fields.. Fluent, have acceptable accents, and speak clearly and understandably in each of the language(s) in which the Services are provided, as well as in English where required as a second language for the provision of Services.. Ability to explain what's driving their teams' performance in a concise and data driven way.. Ability to identify and grow talent, lead, motivate and coach direct reports.. Proven ability to identify training needs and support development of programs.. High level of integrity as demonstrated personally and professionally.. Proven ability and passion to coach in one-on-one and also in a team setting with a clear data driven approach and tangible output for agents to improve.. Outstanding customer service skills.. Excellent written and verbal communication skills. Comfort communicating with all levels of management and able to adjust messaging to different target audiences with to-the-point communication.. Excellent organizational skills and detail-oriented approach to problem solving.. Demonstrated proficiency in multi-tasking and prioritization.. Minimum C1 in English, following the Common European Framework (CEF), unless mutually agreed upon..

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• At a minimum, Vendor will staff the program with 1 Team Lead to manage a team of up to 12 Agents (1:12 ratio) appointed to provide Services. Team Leads will be dedicated to Services. The Team Leads will be responsible for managing day-to-day operations, call, email, chat, forum, and social media support interactions quality, performance according to the relevant service level metrics, compliance to guidelines and policies for providing the Services. 70% of their time is dedicated to coaching, shadowing and supporting their agents directly. Effective use of key dashboards and call activity reporting to ensure excellent performance rigor.. Ability to identify and grow talent, lead, motivate and coach direct reports in order to establish and develop an effective team; identify outliers and manage the team's performance to continuous KPI achievement.. Managing day-to-day operations - ensure consistent quality and productivity across channels (call, email, chat, etc.) to add maximum value for advertisers. Ensure consistent performance according to the relevant service level metrics or revenue/funnel goals.. Strong communication to ensure quarterly strategy as well as monthly and weekly priorities are understood and adhered to by agents. Able to adjust messaging to different target audiences with to-the-point communication.. Able to adapt quickly to changes in workflows/processes/procedures/product features.. Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization.. Able to clearly outline current performance drivers of their market and actions to improve.. Maintain a professional and personable demeanor at all times..
• Bachelor's degree. 5 + years of experience at handling customers within service/technical fields.. Fluent, have acceptable accents, and speak clearly and understandably in each of the language(s) in which the Services are provided, as well as in English where required as a second language for the provision of Services.. Ability to explain what's driving their teams' performance in a concise and data driven way.. Ability to identify and grow talent, lead, motivate and coach direct reports.. Proven ability to identify training needs and support development of programs.. High level of integrity as demonstrated personally and professionally.. Proven ability and passion to coach in one-on-one and also in a team setting with a clear data driven approach and tangible output for agents to improve.. Outstanding customer service skills.. Excellent written and verbal communication skills. Comfort communicating with all levels of management and able to adjust messaging to different target audiences with to-the-point communication.. Excellent organizational skills and detail-oriented approach to problem solving.. Demonstrated proficiency in multi-tasking and prioritization.. Minimum C1 in English, following the Common European Framework (CEF), unless mutually agreed upon..

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• About Accenture. Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services all powered by the world's largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com. KEY RESPONSIBILITIES. Develop system and program specifications to meet client needs. Analyze impact of new systems or system changes on existing technology. Design and maintain database structures to support system requirements. Build and configure CRM forms, views, dashboards and workflows. Create and maintain schema and code to support system/program requirements. Adhere to company standards, policies and procedures. Create and maintain appropriate user and technical documentation. Provide client support, as needed. Work with clients to resolve problems in a timely manner and escalate as appropriate. Participate in company initiatives and committees.
• br/>KNOWLEDGE AND SKILL REQUIREMENTS. Bachelor's degree or higher degree in Computer Engineering, Computer Science, Information Technology, or any related. 5+ years of CRM 2013/2015/2016, D365 CE modules such as Sales/Marketing/Service/Field Services and CRM Portal. Microsoft Dynamics Sales and Customer Engagement applications (CRM) product experience. Professional CRM certification OR agree to achieve appropriate certification in agreed upon timeframe. Experience implementing and customizing Dynamics CRM and Dynamics 365. Demonstrated analytical, problem-solving, organizational, interpersonal, communication skills. The ability to handle multiple tasks, simultaneously. The ability to work independently or as part of a team. Knowledge in Azure technologies like API, Azure Functions, Logic Apps development is advantageous.
• br/> Nice To Have: Understanding of CRM API, REST/ODATA and SOAP endpoints. Experience with.NET, SQL Server, JavaScript and C#. Proven knowledge in one or more of the following: Visual Studio, Microsoft SQL, SSIS.. Telecommunications and Telco-Operator Services industry experience is a plus. You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career. Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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br/>Qualifications: Experience working in a distributed infrastructure engineering team. At least 5 year of experience in implementing solutions in the Cloud Infrastructure (AWS/ AZURE/ GCP). Experience troubleshooting high availability multi-tenant virtualization solutions and identifying root cause of service delivery issues. Skill in Java or Python or C or C++ or any programming language. Ability to work with minimal direction in a distributed team environment and set own work direction to achieve team goals. Strong deductive reasoning and problem-solving skills. Ability to take ownership, be accountable, reliable and build loyalty in order to delivery service excellence. Excellent oral and written communication skills both in Thai and English. Flexibility to respond to key customer needs. Time management and organization skill.

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• At a minimum, Vendor will staff the program with 1 Team Lead to manage a team of up to 12 Agents (1:12 ratio) appointed to provide Services. Team Leads will be dedicated to Services. The Team Leads will be responsible for managing day-to-day operations, call, email, chat, forum, and social media support interactions quality, performance according to the relevant service level metrics, compliance to guidelines and policies for providing the Services. 70% of their time is dedicated to coaching, shadowing and supporting their agents directly. Effective use of key dashboards and call activity reporting to ensure excellent performance rigor.. Ability to identify and grow talent, lead, motivate and coach direct reports in order to establish and develop an effective team; identify outliers and manage the team's performance to continuous KPI achievement.. Managing day-to-day operations - ensure consistent quality and productivity across channels (call, email, chat, etc.) to add maximum value for advertisers. Ensure consistent performance according to the relevant service level metrics or revenue/funnel goals.. Strong communication to ensure quarterly strategy as well as monthly and weekly priorities are understood and adhered to by agents. Able to adjust messaging to different target audiences with to-the-point communication.. Able to adapt quickly to changes in workflows/processes/procedures/product features.. Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization.. Able to clearly outline current performance drivers of their market and actions to improve.. Maintain a professional and personable demeanor at all times..
• Bachelor's degree. 5 + years of experience at handling customers within service/technical fields.. Fluent, have acceptable accents, and speak clearly and understandably in each of the language(s) in which the Services are provided, as well as in English where required as a second language for the provision of Services.. Ability to explain what's driving their teams' performance in a concise and data driven way.. Ability to identify and grow talent, lead, motivate and coach direct reports.. Proven ability to identify training needs and support development of programs.. High level of integrity as demonstrated personally and professionally.. Proven ability and passion to coach in one-on-one and also in a team setting with a clear data driven approach and tangible output for agents to improve.. Outstanding customer service skills.. Excellent written and verbal communication skills. Comfort communicating with all levels of management and able to adjust messaging to different target audiences with to-the-point communication.. Excellent organizational skills and detail-oriented approach to problem solving.. Demonstrated proficiency in multi-tasking and prioritization.. Minimum C1 in English, following the Common European Framework (CEF), unless mutually agreed upon..

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Quality Analyst will be responsible for monitoring call, email, chat and any other support interactions quality of Personnel, providing feedback, coaching and mentoring to Personnel as needed, and working closely with the operation Team Leaders and Personnel to meet the relevant service level metrics; including being responsible for refresher training on process changes and analysis and reporting, working closely with the client to update and implement quality criteria and process changes.3+ years' experience preferred in quality assurance role, working closely with all departments to prioritize efforts while providing timely and high-quality service.. Weekly auditing of agent cases and identifying agent level issues and trends.. Provide actionable and valuable information for TL coaching + feedback sessions and key insights for training prioritization + curriculum development.. Fluent, have acceptable accents, and speak clearly and understandably in each of the language(s) in which the Services are provided.. Fluent English is mandatory.. Experience handling customers within service/technical fields within Call center environment.. Expert familiarity with and quality review in all departments.. Able to adapt quickly to changes in workflow.. Excellent written, verbal, and customer service skills.. Mastery of all customer-communication.. Comfortable communicating with all levels of management.. Excellent organizational skills and detail-oriented approach to problem solving. Demonstrated proficiency in multi-tasking and prioritization.. Clearly demonstrated passion for ensuring the success of Facebook culture of excellence and commitment to quality and customer service.. Project management experience to include an understanding of business process improvement method.. Understand departmental policies and procedures.. Passion for management and review of all quality issues to include training, customer service, communication, workflow, reporting, SLA's, coaching, appraisals.. Level of proficiency in the local language is "Native" and B2 in English, following the Common European Framework (CEF)..

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• About Accenture. Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services all powered by the world's largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com. Job Descriptions: Gather business requirements from clients, analyze and recommend technology solutions and its architecture, create functional and technical requirements and work with technical developers.. Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow.. Applies innovative technical solutions to business and the application processes.. Support Sales / Pre-sales for customer-oriented development of ServiceNow applications..
• br/>Qualifications: Bachelor's degree or higher degree in Computer Engineering, Computer Science, Information Technology, or any related.. 6+ years of experience in IT function with minimum 3 years of experience with ServiceNow.. Strong understanding of ServiceNow Development Platform including, but not limited to, ITSM, CMDB, Asset Management, Change Management, Custom Development, etc.. Experience in ServiceNow development with knowledge on server side / client side scripting and workflows.. Experience in ServiceNow applications (scoped and global applications) and worked with 3rd party integrations.. Experience with release/version upgrades including scheduling cloning and migration of data from instances with ServiceNow.. Working knowledge in enterprise architectures, knowledge of Scrum methodology.. Good working knowledge of JavaScript or comparable web technologies.. Troubleshooting Service Now performance issues.. Good communication in English and Thai (verbal and written).. Involved in pre-sales, client demo and RFPs will be advantageous.. ServiceNow Administration Certified, and ITIL Foundation Certified will be advantageous.. You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career. Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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• About Accenture.
• Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services all powered by the world's largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
• br/>JOB SUMMARY: Provide day-to-day IT Support for the organization in the area of IT Infrastructure Operations. Resolving general technology infrastructure support incidents related to endpoints and service requests logged by end users via the IT Support Services.
• br/>JOB DESCRIPTION. Responsible in troubleshooting basic end-user issues related to workstation, server, network, voice, assets and mobile. Responsible in processing service request related to endpoints such as but not limited to: Workstation installations, movement, upgrades, back-up, monitoring, and related workstation tasks based on agreed targets.. Application of break-fix analysis on workstation operating systems, applications, utilities, Internet/Intranet tools, and related workstation services.. Performing/assisting with the troubleshooting on managed active directory and other related services.. Performing/assisting with the network/connectivity related tasks, and preventive maintenance. Proactive monitoring of voice systems to ensure maximum availability and optimal operation of office phone systems including phone handsets, MDF/ IDF wiring, VoIP systems and voice circuits.. Responsible in coordinating workstation hardware related issues to vendor. Responsible in providing timely and accurate update and information on assigned incidents and service request. Responsible on the timely escalation of incidents which cannot be resolved on time or would need vendor/third party support. Coordinates with concerned teams, vendors, and/or appropriate third party as part of operations escalation as necessary. Ensures that all escalation information is accurate and periodically updated, and that all relevant members of the team are regularly informed on the status of the operations escalation process Work closely with service providers to resolve workstation related issues and/or in provisioning new services. Responsible in performing workstation installation, upgrade, preventive maintenance, back-up, monitoring, access administration and other related communication and server infrastructure tasks. Maintains data integrity and ensures the security of workstations in accordance to standards and best practices (e.g., standards implementation/configuration hardening, secure access control, patch updates, etc.) Act as endpoint process expert. May be tasked as a Dedicated Support Engineer where required. May be tasked to coordinate or be a member of various continuous improvement initiatives of the organization. Responsible for Network Load Conversions for troubleshooting and training room set-ups. Performs assigned activities or tasks which are aligned to the set objectives by the management.
• br/>Qualifications.
• br/> EDUCATIONAL REQUIREMENT: Graduate of Engineering course, in any of the following discipline is highly recommended: Electronics and Communications Engineering. Computer Engineering. Electrical Engineering. Or, graduate of B.S. in Computer Science or Information Technology. WORK EXPERIENCE AND COMPETENCIES / SKILLS REQUIREMENTS: Must have at least two (2) years' experience in an IT-related capacity. Technical experience must include the following:. Basic to Intermediate skills in Workstation/Server/Network/Voice administration, operations & maintenance troubleshooting. PC hardware troubleshooting. Must have good command of English (oral and written communication), and effective presentation skills. Knowledgeable in the following standards: ISO 20000, ISO 27001; ISO 22301; CMMi for Services. Background in Service Support, Service Delivery, IT Service Management, IT Operations. Certified in CompTIA A+, ITIL Foundation v.3, Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE) and Microsoft Certified Desktop Support Technician (MCDST) will be an advantage. SUPERVISORY / MANAGERIAL RESPONSIBILITIES. Reports to Integrated Workstation Team Lead. May be assigned team lead roles depending on business requirements. BEHAVIORAL ATTRIBUTES: Strong customer service focus. Maintains effectiveness and composure amidst pressures and difficulties and simultaneous demands from diverse tasks. Works well within and participate in cross-functional teams. Helps team members to explore new ways and challenge old ways to achieve breakthroughs. Keeps abreast of developments or trends in one's area of knowledge/technology/system in support of desired objectives. You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career. Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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• Introduction.
• Are you looking for a career that will allow you to use your unique blend of business acumen and tech savvy? Business Analysts at IBM are subject matter experts that build the bridge between our business and our clients, immersing themselves into the market to understand problems and find innovative solutions. Be ready to navigate the complex relationships that make the business world run and find the actionable insights that result in great business decisions.<br/>Your Role and ResponsibilitiesTranslate business requirement into business / functional test case & test scenario.
• Work with business user in accessing Urs and initiate to support and enhance the applications.
• Maintain relationship with business user community to understand business requirements and priorities.
• Act as interface between the project team and business user community.
• Conduct workshops to elaborate requirements.
• Develop functional specifications taking input from Solution Designer.
• Develop high level estimates for UR efforts.
• Prepare traceability matrix mapping test case specification to function specification.
• Clarify functional questions raised by development team.
• Experience in Banking business / Financial Service background is preferable.
• Capability to translate business requirement into business / functional test case & test scenario is mandatory.
• Having work experience as Test Lead / Senior Tester will be advantage.
• Having work experience in SQL command to write query and tunning DB script.
• Exceptional analytical and conceptual thinking skills.
• Able to influence stakeholders and work closely with them to determine acceptable solutions.
• Excellent documentation skills.
• Fundamental analytical and conceptual thinking skills.
• Experience creating detailed reports and giving presentations.
• Competency in Microsoft applications including Word, Excel, Powerpoint and Outlook.
• A track record of following through on commitments.
• Excellent planning, organizational, and time management skills.
• At least intermediate level of English communication.
• Required Technical and Professional Expertise<br/>As stated above<br/>Preferred Technical and Professional Expertise<br/>As stated above<br/>About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.<br/>Your Life @ IBMWhat matters to you when you're looking for your next career challenge?<br/>Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.<br/>Impact. Inclusion. Infinite Experiences. Do your best work ever.<br/>About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.<br/>Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.<br/>Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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• Become a part of Thailand's no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.
• We are looking for potential candidates who are eager to learn and grow to join our young talent team.
• Job Posting Location.
• Bangkok<br/>Job Summary.
• Full Stack Application Development on Cloud Automation System, Web Application (Backend and Frontend).
• Design, development, implement, testing and support software application.
• br/>Job Description.
• Scope of Work.
• Full Stack Application Development on Cloud Automation System, Web Application (Backend and Frontend).
• Including in Design, development, implement, testing and support software application.
• Prepare technical documentation as required for the project such as Program Specification, Unit Test Script document etc.
• br/>Qualifications.
• Bachelor's Degree in Computer Engineering, Computer Science, IT.
• Minimum of 3 years of experience in system development.
• Good understanding in Software Development Life Cycle.
• Knowledge of Golang (GIN), RESTful API.
• Knowledge of MVC style web frameworks e.g. Laravel.
• Familiarity with modern Web application library/framework/tools, e.g. Vue, React, Angular, Express, Webpack, Typescript.
• Knowledge in database systems and NoSQL databases.
• Knowledge of Distributed Version Control Software (git).
• Experiences in Linux server.
• br/>Recruiter.
• Kanchisar Dunmai (กัญญ์ชิสา ดันไหม)

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• Become a part of Thailand's no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.
• We are looking for potential candidates who are eager to learn and grow to join our young talent team.
• Job Posting Location.
• Bangkok<br/>Job Summary.
• Job ResponsibilityActively grow the business transactions from the assigned customers, from more products and services (non-mobility, Cloud, ICT, and others) selling.
• Deliver the sale result as a guideline target given through a good sales plan, up-to-date and quality sales pipeline, and effective account strategies.
• Build strong and effective relationships with key important persons of the assigned customer accounts, across all levels, to support the account strategy for the sale result deliver.
• Ensure the satisfaction of customers through an effective customer management practice either regular visit, respond to the issues, and commitments.
• Work closely with teams, managers, and related functions to ensure smooth commitment delivery, problem prevention, and problem solving for the best business results.
• Improve necessary personal skills and knowledge from the available resources, training programs, and other knowledge forms for a better competency to support the business direction.
• br/>Job Description.
• Job Responsibility.
• Actively grow the business transactions from the assigned customers, from more products and services (non-mobility, Cloud, ICT, and others) selling.
• Deliver the sale result as a guideline target given through a good sales plan, up-to-date and quality sales pipeline, and effective account strategies.
• Build strong and effective relationships with key important persons of the assigned customer accounts, across all levels, to support the account strategy for the sale result deliver.
• Ensure the satisfaction of customers through an effective customer management practice either regular visit, respond to the issues, and commitments.
• Work closely with teams, managers, and related functions to ensure smooth commitment delivery, problem prevention, and problem solving for the best business results.
• Improve necessary personal skills and knowledge from the available resources, training programs, and other knowledge forms for a better competency to support the business direction.
• br/>Qualification.
• Bachelor (not specific prefer the technology education background).
• 3 years in ICT products and services Account Sales, ICT Sale Engineer, Technical Consultant, Pre-Sales, Solution Sales, ICT Sales Specialist etc.
• Possess working experience in Sales in SI, ICT, ICT Vendors would be preferred.
• Excellent in Communication skills, Presentation skills, Customer management and Negotiation skills.
• Good at English communication skills.
• ICT knowledge.
• Maturity, Positive Attitude, Service Minded, Good Personality, Proactive.
• Should not be over 34 Years-old.
• br/>Recruiter.
• Patcharin Vanichapornkul (พัชรินทร์ วณิชอาภรณ์กุล)

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• Become a part of Thailand's no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.
• We are looking for potential candidates who are eager to learn and grow to join our young talent team.
• Job Posting Location.
• Bangkok<br/>Job Summary.
• Digital Solution Consultant (Cloud and ICT)<br/>Job Description.
• Lead the technical design, implementation, validation and handover to customer/support teams for on-premises, cloud and hybrid Microsoft/VMWare/Amazon/SAP solutions including but not limited to: -.
• Azure Active Directory and Azure AD Connect.
• Microsoft 365 and Microsoft 365 Security Configuration - including Exchange, OneDrive for Business, and Teams, in both on-premise and hybrid deployments - voice experience is also an advantage.
• Designing and configurating Microsoft Identity and Information protection technologies - ideally DLP, Azure IP/RMS, Data Labelling and Classification or Enterprise Mobility Security services.
• Microsoft Authentication Technologies including Always on VPN, MFA, SSO (experience of FIM/MIM is advantageous).
• Windows Server 2012, 2016 and 2019.
• Azure/Amazon IaaS/PaaS and SaaS services including Back-up and DR.
• Be able to work independently and cross-collaborate working in a fast-paced environment where technology and customer requirements change regularly.
• Demonstrate a technical aptitude for providing extraordinary customer service, be able to influence while problem solving and build client and partner relationships.
• Possess a passion for continuous learning, strong problem-solving skills, critical thinking and good judgement.
• Work with other key areas of the business to support cross-training/up-skilling as required.
• Act as technical escalation point where necessary as part of a technical support escalation or managed service query.
• Be able to apply product & technology knowledge to improve Microsoft products and the customer experience.
• br/>Qualifications:
• At least 5 years of hunter-type sales experience selling telecoms/ cloud-based solutions to enterprises.
• Microsoft, Amazon, VMWare, SAP, RPA, SQL Server, Oracle, or Cloud Computing experience is mandatory.
• Proven success in prospecting, building a pipeline, moving opportunities through the sales cycle, proposing, presenting, and closing deals with C-level and other decision-makers.
• Willingness to travel on company business on an as needed basis with short notification.
• A seasoned sales professional with a hunter mentality, self-starter, and ready to hit the ground running with existing relationships.
• A self-disciplined person who is organized and able to work with minimum supervision.
• Creative problem solver and a strong ability to organically identify use cases based on customer challenges.
• A proactive and can-do attitude with a strong entrepreneurial spirit.
• Strong sales presentation skills with very good interpersonal relationship skills.
• br/>Recruiter.
• Alisa Promchotchai (อลิสา พรหมโชติชัย)

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• Line of Service.
• Advisory<br/>Industry/Sector.
• Not Applicable<br/>Specialism.
• Delivering Deal Value<br/>Management Level.
• Manager<br/>Job Description & Summary.
• A career within Delivering Deal Value will provide you with the opportunity to help clients achieve maximum value on their deal transactions by solving transformational and other complex challenges. We focus on all operational aspects of a transaction, pre and post completion. We conduct pre deal and confirmatory due diligence, execute large-scale enterprise wide integrations, and support complex divestitures and separations on a wide range of functional and cross-functional areas.Line of Service: Deals.
• We help clients do better deals and create value through mergers, acquisitions, disposals and restructuring. We work with clients to help them develop the right strategy before a deal, execute their deals seamlessly, identify issues and points of negotiation and value, and implement changes to deliver synergies and improvements after the deal.
• Essential day-to-day responsibilities:
• Be responsible for managing M&A transactions.
• Assist clients in the evaluation and financial assessment of the Target in a transaction.
• Identify pre-deal and post-deal issues and provide recommendations in an M&A environment.
• Develop and maintain long-term sustainable business relationships with key local, Japanese and other international clients.
• Develop post-deal integration plans and monitor progress.
• Coach and mentor staff on a daily basis through on-the-job training and formal learning events.
• Prepare business reports which include data on sales, customers, and financial performance.
• Facilitate meetings and manage conflicts in an M&A environment.
• br/>Requirements:
• Good command of English and Japanese in writing and speaking.
• Bachelor's or Master's Degree in Business Administration or any related fields.
• Experience in Deals (M&A) services and/or Thai industries (four years or more).
• Good understanding of M&A transactions and due diligence.
• Good commercial awareness and an ability to analyse complex business issues.
• Solid technical skills in any function of accounting or finance.
• Excellent teamwork and interpersonal skills.
• Solid presentation skills.
• If you have any questions, please feel free to contact Khun Piyaporn, Human Resources Team, on 02-8441803.
• We thank all applicants. Please note that only short-listed candidates will be contacted for interviews.
• Education (if blank, degree and/or field of study not specified).
• Degrees/Field of Study required: Degrees/Field of Study preferred:Certifications (if blank, certifications not specified).
• Desired Languages (If blank, desired languages not specified).
• Japanese<br/>Travel Requirements.
• Not Specified<br/>Available for Work Visa Sponsorship?.
• No<br/>Government Clearance Required?.
• No<br/>Job Posting End Date.