เงื่อนไขการค้นหา

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Thai, English

ประเภทงาน:

งานประจำ

• To work closely with Brand, Marketing and Communication team and other internal stakeholders to conduct internal and external, virtual, hybrid and on-site events.
• To produce videos to stakeholder specification, from shooting to editing and post-production, including graphics.
• To produce, set up and operate equipment for broadcasting live sessions, events, and seminars, and be able to anticipate and solve technical difficulties before and during events.
• To respond in a timely manner to support both internal and external event requests.
• To understand and adopt new EY technology relevant to scope of work.
• To assist stakeholder / presenter / speaker with technical needs (login process, audio, and visual check) before and during events.
• Bachelor's degree in Computer Science, Information Technology, Communications, Broadcasting, Graphic Design, or related field.
• 1- 2 years of experience in a similar role.
• Basic to Advance skill in video shooting and production.
• Experience with or ability to quickly become proficient with virtual event technologies such as Microsoft Teams and Zoom.
• Good understanding of computers and digital equipment and knowledge of new technology.
• An ability to stick to strict deadlines.
• Excellent communication skills with the ability to explain technical terms plainly.
• Be able to coordinate and communicate with stakeholders in both Thai and English.
• Be able to travel upcountry and abroad.
• Additional certification in training is a plus.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Able to work as a shift, Service-Minded, English

ประเภทงาน:

งานประจำ

• Experience in Customer Service Field, Call Center.
• General understanding of AMLO requirements.
• Background from Banking or Fintech.
• Respond to customer queries in a timely and accurate way, via phone, email and live chat.
• Identify customer needs and help customers use specific features.
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
• Update our internal databases with information about technical issues and useful discussions with customers.
• Share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities.
• Follow up with customers to ensure their technical issues are resolved.
• Gather customer feedback and share with our Product, Marketing or related teams.
• Assist in training junior Customer Support Representatives.
• About you.
• Bachelor s degree in any fields.
• New graduated also welcome.
• Customer-centric mindset; focusing on providing a positive customer experience.
• Strong verbal and written communication skills in both Thai and English.
• Excellent communication, explanation, attention to detail, can-do attitude and leadership skills.
• Comfortable working in a fast-paced, ambiguous environment.
• Ability to prioritize and manage multiple responsibilities.
• Ability to remain calm and maintain patience during difficult client interactions.
• Flexible working hours and able to work along 5 days per week (shift working).
• Nice to have.
• Experience in any of the following industries: Cryptocurrency, Online Payments, Banking, or Exchanges.
• Years of experience in Operation or Customer support position.
• Work experience in a high-growth startup or tech company.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

SQL, Agile Development, English

ประเภทงาน:

งานประจำ

• Main objectives.
• Contribute to the definition, planning, organization and execution of application monitoring and disaster recovery activities across Wealth Management IT.
• Have a direct impact on the customer experience.
• Resolve escalated complex or sensitive inquiries from both internal and external clients and ensure they are satisfied with the solutions and quality of service offered.
• Act as a liaison between our delivery squads and operations teams, effectively communicating in both business and technical terms.
• Identify and recommend opportunities to enhance productivity, effectiveness, and operational efficiency of the team to enhance overall client experience.
• Document all issue resolution and application knowledge as per defined standards as required.
• Bachelor s Degree in Information Technology, Computer, or related field.
• 0-1 year of experience in client application support role.
• Knowledgeable in SQL scripts, DataDog, Splunk.
• Knowledgeable in Windows OS, Unix and Linux.
• Familiarity with IBM OSS/ISM, CRM2, AS400, Croesus.
• Understand and follow Agile, DevOps delivery resulting in high velocity, high quality delivery.
• Passionate in working in an application support team, with a focus on monitoring and responding to application reliability, security, and performance KPIs.
• Able to read log files, identify errors and formulate paths to troubleshoot resolution.
• Strong analysis and problem-solving skills are important.
• Translation skills from business concept to solution design and from complex technical models to plain language Customer based explanations.
• Ability to solve problems independently and creatively.
• Ability to follow instructions and work in a team environment.
• Fluent written and spoken English.
• Nice to have.
• Previous experience working with Western company.
• Previous experience working with remote team.
• Banking background.
• What you will get from ATA IT.
• 14 days vacation in first year.
• Health insurance for staff & families.
• Life insurance.
• Dental fee for staff & families.
• Provident fund.
• Monetary Assistance (Childbirth, Funeral, Basket Visit).
• Annual Party.
• Annual Health Check.
• Monthly Activities- Staff Birthday & Company Activities.
• Social discuss & sharing knowledge.
• Multi-national company with flexible working hours, but professional company culture.
• WFH Policy.

ทักษะ:

Digital Marketing

ประเภทงาน:

งานประจำ

• Digital Marketing Operation Platform.
• Front -End Web Developer.
• IT Support.
• Design, Develop Software as assigned to support business requirement (Website etc.).
• Create, Manage project to deliver as targeted.
• Coordinate with other technical teams (software development, service & infrastructure teams, and related team) in troubleshooting and resolving issues to conclude root cause to avoid it happening again.
• Created, Manage, Operate digital platform (Website etc.).
• Track and analyze trends in application support requests and generate statistical reports.
• Bachelor Degree in Information Technology or Related.
• Minimum 3 Years of Experiences in Application Support or Web Developer.
• Experienced in manage social platform will be advantage.
• Knowledge in Wordpress programming and Front-End such as JavaScript, jQuerry, CSS3, HTML5.
• Experience with RDBMS and/or NoSQL.
• Knowledge of code versioning tools including Git, Mercurial, and SVN.
• Good knowledge of basic system, network and cloud platform (AWS/GCP).
• Strong investigation and problem solving skills with an ability to troubleshoot and identify root causes of software and infrastructure problems.
• Experience working with debugging tools such as Chrome Inspector and Firebug.
• Experience in UNIT TEST, GIT, Agile Software Development is a plus.
• Experience in Microservices Architecture, Database and/or Programming skill is a plus.

ประสบการณ์:

15 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• Payment strategy, Payment Services, Payment system.
• Digital payment solutions, E-Payment, E-Wallet.
• Electronic payment, money transmission business.
• ESSENTIAL FUNCTIONS:
• Develop end-to-end Retail Payment strategy, systems, platform and roadmaps of digital and non-digital products and services to support in-store, online and Ecommerce channels.
• Lead, design and deliver the new payment and fintech services innovation products for customer solutions and customer experience enhancement including Point of Sales payment, payment gateway, bill payment, top up, gift card, money transfer, banking agent service, instalment payment, lending solution, e-payment and e-wallet.
• Drive growth of digital and non-digital payment service/product income by ensuring that products/services effectively aligned with the annual Service strategy, budgeting and objectives.
• Provide feasibility study of any payment solution business cases for Management approval.
• Take measures to address regulatory concerns and ensure business operations adhere to the Bank of Thailand s and Anti-Money Laundering office s requirements and regulations.
• Work collaboratively with all key stakeholders (Finance, Accounting, IT, Tech, Compliance, Legal, Payment Partners, Product owner, Marketing, PR, etc) to ensure the end customer has the best experience from market-fit product design with key strategi partners, sound business and operational processes and smooth business rollouts/operations in the area of related payments services/products.
• Analyze Fintech landscape to identify business opportunities and make product/partner recommendations.
• Lead the PDPA business strategy for the entire organization by acting as a project manager.
• Lead the new business entity set up for the business operations of Payment solutions.
• Act as a company representative to participate in Thailand E-Payment Associations.
• Define, monitor and analyze metrics that inform the success of new payment services innovation and products.
• POSITION QUALIFICATIONS:
• Master s Degree in Management Information System or Information Technology, Business administration, Computer science, Marketing or related fields.
• A minimum of 10 years experience in payment product / service in a company which offers digital payment solutions, Transaction banking products, E-Payment, E-Wallet or any related electronic payment industry.
• Good knowledge of e-commerce, FINTECH, payment systems and money transmission business in Thailand.
• Ability to articulate new ideas and concepts to technical and nontechnical audiences.
• Knowledge of emerging technology solutions to business challenges.
• Should have strong strategic thinking and project management skill.
• A committed team player who works well with other people and takes initiative to communicate actively to get the job done.
• Be able to handle multi-tasks/projects, work under pressure and meeting time line.
• Strong organizational, communication and negotiation skills with ability to break the boundary and execute to the last mile.
• Strong project management and organizational skills to manage complex projects.
• Able to work independently if required, and learn quickly and adapt to different roles in a growing team.
• A sense of urgency, pragmatism and a solution-oriented approach to problem-solving.
• Fluent in command of both spoken and written English and Thai.

ประสบการณ์:

3 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• Gathering requirements, Design solutions proposal and implementation.
• Work closely with sales and customer to produce technical proposals and pitches to customer.
• Cooperate with sales team to present and demonstrate IT consulting services and IT solutions.
• Handle technical and commercial inquiries to conclude in proposal.
• Coordinate with sales team to ensure customer status progress (POC, TOR) to be in timeline and meet company standard and policies.
• Handle all sales functions to ensure the proposal, tender or bidding is accomplished.
• Good skill in multitasking operation.
• Responsible to support sales operations such as documentations, proposals, bill of quantities, comply specification and demonstration.
• Able to create product contents on various channels of social media and website.
• Handle to prepare demonstration and product training to business partners and customers.
• Self-learning and researching to create attractive and informative presentation.
• Able to gather all direct and indirect market data or competitor information.
• Male or Female Ages 25-40.
• Bachelor's degree in Computer Engineering, Computer Science, Information Technology, or related fields.
• A minimum 3 years of in presales, technical consultant roles, sales experiences or implementing IT project.
• Good computer skill, especially in Microsoft office and Internet.
• Have background experiences related to IT security and IT GRC Platform or any solution support to secure work remotely.
• Detailed, well-organized and independent ability.
• Adaptability, teamwork, communications, service mind and high responsibility.
• Good customer communication skill and carrying out customer coordination with confidence.
• Good English communication skill.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Network Administration, Statistical Analysis, Network Programming, English, Thai

ประเภทงาน:

งานประจำ

• Answering IT phone calls that come in via the IT Support phone lines.
• Providing 1st Level Troubleshooting of hardware and software issues to resolution within required timeframes (inc engaging assistance from 3rd parties, if required).
• Managing unassigned Queue and performing triage on all emails sent to the Service Desk mailbox.
• Providing visiting support to all Burson Auto Parts Thailand stores.
• Account Administration tasks such as creating and maintaining eg -EzyParts Accounts, Burson MoPro.
• Aiming to have average call handling times of 5 mins.
• Escalating cases to 2nd level team for technically complex cases or requests where higher permissions are required.
• Building/configuring Desktops, Laptops, Thin Clients for new users or new stores.
• Providing technical support for our organisation in a professional, courteous and timely manner.
• Logging all support calls, emails, visiting and requests accurately in the designated helpdesk system.
• Identify and escalate Major incidents/System outages to Team Leader and/or Incident Manager in a timely manner.
• Working hours 9.00 - 18.00.
• Availability to work on-call for after-hours and weekend support (additional pay for on-call hours worked).
• Working public holidays as required.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Construction Monitoring, Electronics, Software Testing, English

ประเภทงาน:

งานประจำ

• Perform day-to-day IT operations, control and support activities (tier 2) ensuring that IT systems perform with high availability, performance andsecurity.
• Investigate, trouble-shoot, follow up and communicate with users on their IT support incidents and service requests withresolution, closure, workaroundand escalation.
• Perform IT Support and IT Control according to IT policies, IT Standards and SOPs.
• Support IT audit, compliance and security reviews & assessments.
• Support implementation of IT project activities within planned scope, schedule and budgets.
• Support users in testing, training, implementation and upgrade of IT systems incl. associated technical documentation.
• Support and coordinate with IT support in system security patches and anti -virus updates on IT systems on need basis.
• Maintain inventory records of hardware, software license and support contracts.
• Support IT hardware, software, license and subscription compliance through physical checks and tools (eg. Service Desk,SCCM, LanSweeper ).
• Coordinate on-site work with authorized vendors.
• Support IT management Team in IT budget preparation and contract renewal of IT hardware, software licenses, application support, subscription & other IT services procurement with due diligence.
• Support system & data backup, recovery procedures to ensure effective and timely recovery of business data & IT services in the event of an emergency or disaster situation.
• Provide standby weekend & after office support if required.
• Experience and Job Requirements.
• Passionate about IT solutions and trends in retail industry.
• Teamwork and Service oriented mind-set.
• Strong sense of achievement in driving IT operational support.
• A diploma in IT Professional disciplines (Computer / Information Technology).
• Minimum >3 years of experience in IT support role.
• Understanding and experience of the relational database and non-relational database (as MongoDB, Firebase Realtime Database or Firestore, etc.).
• Strong knowledge in Web technologies including HTML, JavaScript, CSS, and React Framework.
• To deliver new features and functionality, establishing and guiding the web application or database query.
• Experience with Web Services (either JSON or XML-formatted return data), Restful.
• Experience in SPA (Single Page Application) eg. Angular JS, Vue, JS, etc. would be an advantage.
• Incident Management, Problem Management, Change Management related to store system and business user system, other existing solution.
• Practical knowledge to support super users, system support and testing.
• Practical experience in IT support including Service Desk, System monitoring, Backup & restore, Patching & Malware protection.
• IT Support experience of IT systems in retail environment (POS, CRM, SQL, Oracle Database), would be an advantage.
• Working knowledge of IT infrastructure, network and security technologies (O365, Windows Servers, Active Directory, Azure, VMWARE, EMC.
• Familiar with store operations, e-commerce and retail business processes is a plus.
• Install and configure computer hardware, operating systems, servers, storage, networks, printers and applications.
• Maintain, monitor, troubleshoot and support computer systems and networks incl. POS, Printers, Scanners, Wi -Fi, Desktops, Laptops and Tablets.
• Resolve IT support issues and service requests in a structured and timely manner.
• Excellent teamwork and establish good working relationship with users and service providers.
• Bachelor s Degree in Information Technology, Computer Science or any IT related fields.
• Experience 5 or more years of relevant experience in Retail system and Support.
• With technical skill in Point-of-Sale, Service desk, Network basic, Database and Application.
• Positive Working Attitude, self-starter, self-motivated.

ทักษะ:

VoIP

ประเภทงาน:

งานประจำ

• Resolve IT incidents in required timeframe.
• 20+ Nationalities, Flexible working hours.
• International Software House, MRT Queen Sirikit.
• IT Support will play a major role in ensuring that all IT infrastructure, equipment and relevant accounts and provided to employees to enable them to work productively either in the office or when working from home.
• IT Support will coordinate with specialises vendors and consultants to ensure all IT infrastructure is in working condition.
• Technical Assets.
• Provide support on asset management including access key, laptops, monitors, TV s, casting devices, Webcams and IT-related office supplies, etc..
• Provide the support on hardware, application, telephony, and peripheral products support to end users to facilitate the efficient and productive use of equipment and systems..
• Setup and configuration of desktops, laptops and mobile devices for new and existing employees
• Responsible for setting up or ensuring all IT and AV equipment function in common areas and for employees.
• Preparing workstation, hardwares for new staff.
• Arranging repairs, maintenance for equipment and tracking warranty information..
• Managing stocks of equipment, consumables and other supplies.
• Supporting on tracking company s assets and asset report list including ensuring checkin and checkout processes for all equipment.
• General IT Troubleshooting.
• Resolve IT incidents in required timeframe.
• Deal with external vendors (VOIP, network, etc) to resolve issues..
• Software Support and Account Administration.
• Provide software support including the installation of commercial software packages and systems.
• Google account administration.
• Support setting up accounts for new users - InTune onboarding process.
• Security Equipment.
• Add or remove employees from finger scanning/door entry systems.
• Ensure functionality of webcams..
• Other Tasks.
• Assist in identifying areas of improvement and opportunity to reduce costs whilst still meeting service and delivery requirements.
• Support meetups, activities and internal events as required in terms of ensuring all technical equipment are working..
• Supporting paperworks in admin and IT process.
• Other admin tasks.
• On site support outside office hours (e.g. weekends, etc) for troubleshooting or setup of equipment as necessary so as to minimise downtime..
• Assisting Office Manager and Admin team for tasks such as moving furniture/items, fixing furniture or small items, cabling (electrical, etc) and other minor tasks as assigned.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Architecture, Software Development, Software Architecture, English

ประเภทงาน:

งานประจำ

• Creating high-quality.NET applications.
• 20+ Nationalities, Flexible working hours.
• International Software House, MRT Queen Sirikit.
• Our backend development service has been growing rapidly over the years at Seven Peaks Software and it has been trusted by many renowned corporations, startups and industry leaders locally, and abroad.
• To support our growth, and expanding backend team, we are looking for a Tech Lead with a passion for creating high-quality.NET applications, knowledge sharing and people mentoring.
• As a Tech Lead.NET, you are one of the key senior team members in the backend team. You focus on creating high-quality.NET applications and you help people to grow by mentoring and helping them in their daily work. Apart from creating code, you focus on the team processes and make sure there are well-defined processes and best practices that enable the team to deliver high-quality work.
• When we ask our developers why they love working in Seven Peaks they say:
• We use modern and often cutting-edge technologies.
• We follow best practices and clean architecture.
• We never compromise on quality.
• We practice domain-driven design.
• We encourage innovation and experimentation.
• We work on big and exciting projects.
• We have many talented developers to work alongside with.
• We organize tech meetups where you can share knowledge and learn.
• We invest in training and people development.
• Solutions.
• Architect and build.NET applications.
• Provide solution architecture for.NET applications, in cooperation with other team members such as architects.
• Responsible for the performance and quality of.NET applications.
• Mentoring and Team.
• Helping the team resolve difficult engineering problems and answer technical questions.
• Review the decisions the team makes to ensure consistency and alignment with the current development process in the team.
• Reviewing the quality of the work done by the team and making sure potential deviations are addressed and improved for the next project.
• Knowing team members' strengths and weaknesses.
• Mentor and provide technical guidance to other members of the team.
• Take the lead in technical job interviews and help to grow the team.
• Bridge communication between your team and other teams, such as the design team.
• Keep up to date on related technology and libraries.
• Process.
• Help defines the development process and best practice tools for the team in tight collaboration with the Head of Backend.
• Be an evangelist for building quality software using proven best practices, for example, refactoring, TDD, design patterns, Clean Code and SOLID principles.
• Have a high focus on productization and standardization to make sure the team constantly can be more effective in their daily development work.
• Focus on reusable components to expedite the delivery process.
• General.
• BS/MS degree in Computer Science, Engineering or a related subject.
• 5+ years of software development experience.
• Be thorough and dedicated to quality.
• Strong knowledge of object-oriented programming, design patterns and general best practices.
• Strong experience in enterprise software architecture.
• Good English, both oral and written.
• Nice to have.
• Experience with at least one of the main cloud platforms (AWS, Azure, GCP).
• Experience in leading and mentoring a team.
• Experience with distributed processing and event-driven architectures.
• Benefits10(15) days annual paid vacation.
• Flexible working hours.
• Hybrid working policy.
• Health insurance.
• Life insurance.
• Provident fund.
• Learning support.
• Free Lunch every Tuesday & Thursday.
• An office in the heart of Bangkok, connected with MRT Queen Sirikit station.
• International work environment with over 20 different nationalities in the team.
• Working with a wide and interesting portfolio of clients in SEA and globally.
• Help with the international relocation, VISA and work permit process from start to finish.
• Opportunity to visit events and conferences.
• Standard perks such as free drinks and snacks in the office, team activities, trips and great parties.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Windows Server, Network Infrastructure, Quality Management System, Thai, English

ประเภทงาน:

งานประจำ

• PC or Call Support for h/w - s/w -mobile-system.
• 1 year Basic IT Troubleshoot, Microsoft 365, ITIL.
• Work onsite in Ratchadapisek, Bangjak, Ploenchit.
• Act as a first line support for call support and / or PC support to users covering both hardware and software issues.
• Troubleshoot incidents, identify root causes from relevant users through telephone, remedy website, email, and instant message.
• Hand on desksite service and assure required report documentation meet standard of service level agreement.
• Advise basic IT troubleshooting matters for hardware, software, mobile device, desktop application to internal and external parties.
• Arrange and prepare daily, weekly or monthly report upon processing requirement.
• Bachelor s Degree in Computer Engineering, Computer Science, Information Technology or any IT related fields.
• At least 1-3 year experience in IT helpdesk, IT support, Call support or PC support.
• Have basic IT Network troubleshooting in network set up and mobile device.
• Experience or knowledge in Microsoft Windows O/S, Microsoft Office 365, Microsoft Window (Client).
• Technical background in Hardware and software. Skill in ITIL is optional.
• Positive attitude, service minded, and high responsibility.
• Working area in Ratchadapisek-Dindaeng, Ladprao, Bangjak, or Ploenchit area.
• Permanent staff status (Full time hiring) with full company's welfare & benefit.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

TypeScript, Javascript, Python, English

ประเภทงาน:

งานพาร์ทไทม์

• Work with us.
• Looking for something different? Sigmatec Enterprises is a technology consulting and developing software service company. We love technology and we love building to high-quality standards. Unit testing, Clean Code and modern Develop practices. You'll be working with the best software. This is not just a standard job, it's a consulting job where quality code, technical leadership, and execution are paramount.
• What will you love?.
• Opportunities.
• As a senior developer in our team, we will work in a friendly working environment. Every day, we are developing a culture of collaboration and flexibility. Here is opportunities from working with us:
• Expanding your career growth Working remotely
• Flexibility hours
• International travel.
• What will you bring?.
• Our senior developers will have a range of responsibilities from shaping and implementing strategic products to ensure that clients stay on the leading edge of technology.
• Writing clean, high-quality, high-performance code and maintainable code.
• Develop and support software including application, database integration,.
• interface and new functionality enhancements.
• Engaging in coding to develop the solution and solve surfacing problems.
• Coordinate cross-functionally to ensure the project meets business.
• objectives and compliance standards.
• Mentors and coaches others on the technician team, specifically with pair.
• programming and code reviews.
• Support test and deployment of new products and features.
• Participate in cod review.
• What are the requirements?.
• The ideal candidate is a self-motivated, multi-tasker, and demonstrated team-player. You will be a lead developer responsible for the development of new software products and enhancements to existing products. You should excel in working with large-scale applications and frameworks and have outstanding communication and technical skills.
• 4+ years of experience in designing, building, deploying and scaling API driven systems.
• Experience working on projects that span multiple organisations and business units.
• Experience with Agile or Scrum software development methodologies.
• Ability to mult-itask, organise and prioritise work.
• Strong communication and speak fluent / good English.
• Skills Requirement:
• TypeScript / JavaScript.
• Python
• React / React Native.
• REST / GraphQL.
• Mango DB.
• PostgresSOL
• Git workflow
• AWS capabilities (RDS, Kinesis, SQS, SNS. etc.).

ประสบการณ์:

3 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• Be a 1st tier supporting about computer hardware/software including internal system to All AIS's employee, Dealer, Shop, and all the tasks related to the end-user computing application over the phone and online ticket website.
• To manage and tracking incidents until close all incidents within SLA and escalate to relate team.
• Qualifications Age not over 22-25 years old.
• Bachelor's degree in Computer Science, Information Technology or related fields.
• 0 - 3 years working experience in IT support, help desk.
• Have basic knowledge about Hardware/Software computer program on windows.
• Strong technical and analytical skills.
• Good communication skill and service-minded.
• Able to coding will be advantage.
• Able to work in shift (day & time)*.
• Recruiter Pornvipa Phothong (พรวิภา โพธิ์ทอง)

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Oracle, ERP, UNIX, English

ประเภทงาน:

งานประจำ

• Application Support (Oracle EBS / ERP / Non - ERP).
• Good command of English.
• Based in Pattanakarn Head Office.
• Job DescriptionPerforming as the first and second level support to gathers the issues/data for problems reproduction.
• Provide application services (functional and consult).
• Identifying issue scope, expected result, and issue severity.
• Investigating technical production issues raised by Call center agent or Internal User and swiftly provide a workaround/resolution within the defined SLA.
• Engage appropriate internal resources to resolve technical issues and update our customers on progress toward resolution.
• Working closely with Development/Product team to understand new features, configurations and elements to be deployed in each release.
• Bachelor s degree in IT, Computer Science, Computer Engineering or related fields.
• Minimum 3-4 years of working experiences as application support.
• Knowledge in UNIX, Shell, Oracle Forms, Oracle Report will be advantage.
• Knowledge in Oracle database, SQL language is must.
• Knowledge in basic SQL query and XML API request/response.
• Strong problem solving skills.
• English is a must. Good English verbal communication.
• Good attitude, Open Minded, Calm & Friendly and Service mind.
• Able to work under pressure.

ทักษะ:

Quality Assurance, Assurance

ประเภทงาน:

งานประจำ

• Lead a team of Product Experts providing consultancy services to the teams in Professional Services, Customer Success, Pre-Sales and Support.
• Interpret business requirements to articulate the business needs to be addressed.
• Evaluate and recommend tools, technologies, and processes to ensure the highest quality product platform.
• Collaborate with peer organizations, quality assurance and end users to produce cutting-edge digital platform solutions.
• Ensures that digital platform solutions is delivered as committed with the expected features and functions and within the committed timeframe.
• Design, develop and execute digital platform solutions to address business issues.
• Manages the activities of a team with responsibility for results including costs, methods and staffing.
• Analyze and prioritize detailed business and technical requirements.
• Monitor progress and health of opportunity pipeline. Develop account plans how to grow and expand opportunities.
• Work closely with our partners to track and pursue joint opportunities.
• Work with Sales and Client Services Teams to prepare and support sales pursuits.
• Work with Engagement Managers and Project Managers to support consultative delivery needs.
• Create accurate work estimates for digital strategy deliverables.
• Requirements:Minimum of 10 years' experience as ICT Sales Manager or ICT Presale Manager.
• Demonstrated success defining and launching excellent products.
• Excellent written and verbal communication skills.
• Bachelor's degree or higher.
• Technical background, with experience in ICT products.
• Proven ability to influence cross-functional teams without formal authority.
• Strong strategic and analytical mindset, communication, interpersonal, and presentation skills, analytical and critical thinking skills and networking abilities.
• Excellent customer service and leadership skills.
• Ability to diagnose problems and find solutions.
• Ability to remain professional.
• Job Description Lead a team of Product Experts providing consultancy services to the teams in Professional Services, Customer Success, Pre-Sales and Support.
• Interpret business requirements to articulate the business needs to be addressed.
• Evaluate and recommend tools, technologies, and processes to ensure the highest quality product platform.
• Collaborate with peer organizations, quality assurance and end users to produce cutting-edge digital platform solutions.
• Ensures that digital platform solutions is delivered as committed with the expected features and functions and within the committed timeframe.
• Design, develop and execute digital platform solutions to address business issues.
• Manages the activities of a team with responsibility for results including costs, methods and staffing.
• Analyze and prioritize detailed business and technical requirements.
• Monitor progress and health of opportunity pipeline. Develop account plans how to grow and expand opportunities.
• Work closely with our partners to track and pursue joint opportunities.
• Work with Sales and Client Services Teams to prepare and support sales pursuits.
• Work with Engagement Managers and Project Managers to support consultative delivery needs.
• Create accurate work estimates for digital strategy deliverables.
• Requirements Minimum of 10 yearsexperience as ICT Sales Manager or ICT Presale Manager.
• Demonstrated success defining and launching excellent products.
• Excellent written and verbal communication skills.
• Bachelors degree or higher.
• Technical background, with experience in ICT products.
• Proven ability to influence crossfunctional teams without formal authority.
• Strong strategic and analytical mindset, communication, interpersonal, and presentation skills, analytical and critical thinking skills and networking abilities.
• Excellent customer service and leadership skills.
• Ability to diagnose problems and find solutions.
• Ability to remain professional.
• Recruiter Alisa Promchotchai (อลิสา พรหมโชติชัย)

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Network Infrastructure, English

ประเภทงาน:

งานประจำ

• Planning & Implementation. (EDS, Co-location, Media POP).
• Network provisioning and service delivery.
• Technical and solution support for EDS network services.
• Aftersales support.(3rd tier) EDS, Co-location, Media POP).
• EDS Service Improvement Network Service Improvement.
• Participate in the process of certification for standards.
• Qualificaion Bachelor's Degree or Master Degree in Telecommunication Engineering or Computer Engineering.
• Has 0-5 years of experience in computer network related to telecommunication, computer engineer or IT network infrastructure business.
• Has ability to learn and has knowledge in IT networking and telecommunication Network.
• Experienced in Enterprise network solution it will be an advantage.
• Good communication in English.
• Positive attitude, reliable and working time flexibility.
• Recruiter Wallapa Suengkamolpisut (วัลลภา ซึ้งกมลพิสุทธิ์)

ทักษะ:

Research, eCommerce, English

ประเภทงาน:

งานประจำ

• Analyze and review complex data from multiple MSE both internal and external sources to make informed, authoritative decision to improve business performance.
• Drive smart optimization to improve business performance by using the existent and new data sources and analytical tools.
• Analyze business data regularly to identify business opportunities and operational improvement opportunities.
• Conduct in-depth analytical studies combining external research data and internal business analytics to facilitate senior management decisions.
• Deliver accurate and value-adding actionable insights through understanding user behavior with data.
• Ownership of onboarding and managing new Meta Search Engine (MSE) Partners and daily advertising relationship with MSE.
• Maintain strong knowledge of all in-house technology and handle technical discussions leading to the successful implementation and seamless integration with MSE systems.
• Be the go-to person for the product intelligence from business function prospective.
• Take ownership of the MSE channels and decide on bidding in accordance to target ROAS/ROI.
• Keep track of daily performance/KPIs and deliver regular data driven actionable insights to improve the MSE channel.
• What you'll need:Bachelor's degree.
• Min 5-6+ years' experience in business development, strategic partnerships experience with proven track record, experience in ecommerce or travel industry is a bonus.
• Demonstrated ability to build, execute, and scale partnership and B2B programs.
• Excellent oral and written communication skills in English.
• Strategic thinker with a long-term approach to deal-making and partnership building.
• Strong analytical and quantitative skills - able to use data to develop and measure marketing programs.
• Consistently strives for strong performance; Professional and has a thirst for excellence.
• A start-up attitude - highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that's not afraid to work independently when required.
• Team Player with the ability to work across a matrix environment in a fast-paced environment and constantly evolving environment.
• Familiar with the conversion funnel drivers that impacts the overall performance.
• Understands demand from partners that translates to business objective.
• What you'll get:An awesome team of international colleagues.
• A rare chance to build a global travel and leisure brand with a loooong runway of opportunities ahead.
• An environment that values and supports your growth.
• Ownership of projects with real impact.
• No boredom! Every day is a new exciting challenge.
• Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We're dedicated to creating a welcoming and supportive culture where everyone belongs.
• Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter ("Agency"). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
• An Agency must obtain advance written approval from Klook's Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

ทักษะ:

eCommerce, English

ประเภทงาน:

งานประจำ

• Ownership of onboarding new Meta Search Engine (MSE) Partners and manage daily advertising relationship with MSE.
• Ownership of partnership projects with technical team, analytics team to ensure that information is well prepared, reviewed and followed-up with the stakeholders.
• Maintain strong knowledge of all in-house technology and handle technical discussions leading to the successful implementation and seamless integration with MSE systems.
• Collaborate with cross-regional business groups both internal and external stakeholders to deliver partnership with new MSE.
• Support work at both the planning level by developing innovative ideas for hypergrowth and at the tactical level by managing partnership campaign execution, maintaining key accounts, building new relationships, and analyzing insights.
• Foster relationship with existing MSE and seek ways of improving the business to uplift channel performance.
• Be the go-to person for the product intelligence from business function prospective.
• Take ownership of the MSE channels and decide on bidding in accordance to target ROAS/ROI.
• Keep track of daily performance/KPIs and deliver regular data driven actionable insights to improve the MSE channel.
• What you'll need:Bachelor's degree.
• Min 5-6+ years' experience in business development, strategic partnerships experience with proven track record, experience in ecommerce or travel industry is a bonus.
• Demonstrated ability to build, execute, and scale partnership and B2B programs.
• Excellent oral and written communication skills in English.
• Strategic thinker with a long-term approach to deal-making and partnership building.
• Strong analytical and quantitative skills - able to use data to develop and measure marketing programs.
• Consistently strives for strong performance; Professional and has a thirst for excellence.
• A start-up attitude - highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that's not afraid to work independently when required.
• Team Player with the ability to work across a matrix environment in a fast-paced environment and constantly evolving environment.
• Familiar with the conversion funnel drivers that impacts the overall performance.
• Understands demand from partners that translates to business objective.
• What you'll get:An awesome team of international colleagues.
• A rare chance to build a global travel and leisure brand with a loooong runway of opportunities ahead.
• An environment that values and supports your growth.
• Ownership of projects with real impact.
• No boredom! Every day is a new exciting challenge.
• Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We're dedicated to creating a welcoming and supportive culture where everyone belongs.
• Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter ("Agency"). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
• An Agency must obtain advance written approval from Klook's Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Compliance, Risk Management, Thai, English

ประเภทงาน:

งานประจำ

• Maximizing productivity.
• Ensuring that efficient and good quality is provided to the customers to meet or exceed their expectations.
• Ensuring that operations are strictly compliance with local laws, regulations and Group Policies.
• Maintaining a good level of control on transactional risk.
• No failed audits.
• Backup function within a team to ensure the smooth operations.
• Summary of Main Tasks.
• Lead and manage the operation of the unit.
• Manage and control the function of Local Settlement team.
• Ensure that operations are efficiently managed in strict compliance with local laws and regulations and in line with Group Operation Risk Policy.
• Implement IT / IS development and enhancement to meet requirement of securities operations and provide reports to management and Group Network Management / Performance Management / Planning.
• Liaise with SeCCuRe IS to ensure that enhancements are to specification, and are tested before implementation.
• To act as BCP coordinator and handle other related projects/tasks when required.
• Monitor and control the operation within the unit to ensure that the Bank is not place at risk when in handling transaction and that highest standard of processing is maintained.
• Provide information for risk management report i.e. KCS, KRI, etc and also review other Securities reports for purpose of monitoring and controlling.
• Assist other team members when required.
• Supervise and resolve all enquiries and problems to customers, relationship manager and subordinate.
• Supervise and manage Local Settlement team to execute all activities promptly by the relevant deadlines and respond to client's instructions and enquiries relating to Local Settlement process.
• Provide direction and assist to manage Local Settlement team.
• Assist other team members as required.
• Interface with Customer / Relationship Managers / Business Unit.
• Ensure the highest levels of customer service and proactively seek improvement as per customers' needs and requirements.
• Responsible for meeting or exceeding customers' expectation.
• Cascade this relationship downward to all subordinates and accounts team.
• Maintain partnership like relationship with the Business unit / Relationship Managers and be responsive to their service requirements.
• Service Standard.
• To review, manage and improve turnaround time of transactions to ensure that the service level meet the target standard at the least.
• Service Quality.
• To build up service excellence, customers focus mindset and quality culture in the team.
• Manage quality of client's reporting and Local Settlement's activities to achieve the highest levels of efficiency and cost effectiveness.
• To provide and continuous improvement services related Local Settlement jobs to achieve client's satisfaction.
• Productivity Management.
• Ensure Group objectives and instructions are cascaded to team members and feedback is provided to management for overall team effectiveness.
• Encourage team to propose the idea for improving the current work process and implement for achievement the highest levels of efficiency and cost effectiveness.
• Identify system and process improvement of productivity.
• People.
• Ensure continuous development of the team to manage and sustain long term viability.
• Business direction and market practice.
• Pay attention to changing market condition and practice, give suggestion to Unit Manager / Business units for assisting in Marketing, Operations and business strategy review.
• Control and Risk Management.
• Effectively monitor and manage risks and controls of Local Settlement operations, so as to avoid loss to the Bank.
• Take responsibility for the proper control of safes and keys as laid down in the Group instruction circular.
• Ensure compliance within the team to Group and Regulatory requirement.
• To effectively manage the risks so as to protect client's and the Bank's interest.
• Ensure adherence to SS Operations Manual and understanding of KCSA items pertain to Local Settlement.
• Ensure compliance with sanctions procedure guideline and Anti Money Laundering policy.
• Act as a Money Laundering Prevention Officer and ensure appropriate internal controls and procedures for Money Laundering prevention are understood, functioning and reported as intended.
• Change Management.
• Ensure that system & procedural changes are implemented successfully and update in DOI.
• Assist in providing support for changes in processes.
• Training.
• Attend/complete training as assigned on timely manner.
• Identify self training needs and inform Unit Manager.
• Manage the training needs of staff and nominate them to attend training courses relevant to their position, potential, individual inspiration & business short and long term requirements.
• Complexity and judgment.
• Prompt decision making to protect client's interests and avoid losses to the Bank.
• The nature of the business is complex and changing. This requires keeping up to date with market regulation, changes, and practice.
• Freedom of decision making.
• Wide powers of decision making are required relative to Local Settlement transactions and business issues.
• Freedom within approved guideline for authorizing and releasing transaction within approved limits.
• Key relationships.
• Internal.
• Related units in Securities Services Operations i.e. Asset Servicing, FX and Payments, Ops Support, Fund Services, Change Management, etc.
• Operational Risks Team.
• Client Services, Business Account Managers, Sales.
• Human Resources.
• Local IT and Business Transformation Team.
• Other related stakeholders within the bank as deemed appropriate.
• External.
• SET, TSD, TCH, BOT.
• Brokers, custodian banks.
• Global Business Services Chennai.
• Other related external stakeholders as deemed appropriate.
• Other Responsibilities.
• Embed Here for good and Group's brand and values in Thailand; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedure.
• Our Ideal Candidate.
• Qualifications / experience / education.
• In dept Securities product, operational and general banking operations and through knowledge of operations and rules of local Securities industry.
• In dept knowledge of risk management and sound knowledge of legal and credit control.
• Tertiary education with minimum of 3 years of banking experience including 3 years in Securities/Cash/FX related industry.
• Proven supervisory and interpersonal skills.
• Ability to keep up and handle continuous changing market conditions and operating procedures/environments.
• Wide range of contacts among counterparty banks.
• Understanding of the workings in a computer related work environment.
• Excellent management and communication skills.
• All round leadership skills.
• ROLE SPECIFIC TECHNICAL COMPETENCIES.
• Local language communication (Thai) Expert.
• English language communication Advanced.
• About Standard Chartered.
• We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
• Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
• Visit our careers website www.sc.com/careers.

ทักษะ:

Compliance, Risk Management, Management, Laos

ประเภทงาน:

งานประจำ

• Input to Country operating model design of relevant FCC and business processes.
• Ensure that there is adequate support (people, processes, tools, frameworks, systems) in the Country for necessary FCC controls.
• Set and implement the vision, strategy, direction and leadership for the Country, consistent with the vision and strategy for FCC and in support of the Group's strategic direction and growth aspirations.
• Business (Responsibilities related to the delivery of business and/or financial objectives).
• Analyse comprehensive impact of financial crime related regulatory matters on the relevants business area and its operations.
• Ensure that key changes (to laws, rules, regulations) are communicated and cascaded in country, in coordination with group communications.
• Support relevant stakeholders to make decisions based on current and possible future policies, practices, and trends.
• Keep track of and provide advice to relevant stakeholders on the interpretation and application of regulatory expectations, laws, best practices and policies related to FCC.
• Support resolution of competing requirements between regulations, for example between AML regulations and data privacy/bank secrecy, or information security regulations.
• Processes (Processes for which the role is responsible under the ORF as 1st & 2nd line; for executing/ completing, and for supervising).
• Develop, keep up to date and recommend for approval by the relevant Risk Committee, appropriate policies/processes/DOI's to address financial crime risks, aligning with relevant regulatory requirements.
• Providing governance and oversight over the implementation of FCC related policies and procedures in Country to ensure compliance with such policies and procedures.
• Act as Process Owner for FCC owned (sub-) processes under the Group's Enterprise Risk Management Framework, including implementation and roll-out of relevant processes and DOI's.
• Provide advice to relevant stakeholders on compliance with Group standards relating to FCC, namely AML and Sanctions.
• Act as (second line) Risk Control Owner under the Group's Enterprise Risk Management Framework for those aspects of Regulatory Compliance relating to AML and Sanctions and escalate issues as appropriate.
• People and Talent (Responsibilities related to people and talent retention matters).
• Provide leadership, management and coaching to direct reports to ensure they are highly engaged and performing to their potential.
• Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
• Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm.
• Provide input at business, function, country and individual level as appropriate, on compliance matters which should have a bearing on remuneration pools or individual bonuses (for senior staff).
• Collaborate with training teams to input to training curriculum to support closing of capability gaps.
• Ensure Country is adequately resourced and staffed by an appropriate number of competent staff sufficiently independent to perform duties objectively, to support sustainable business growth and address financial crime risks.
• Ensure staff in Country have clearly articulated and well understood roles and responsibilities through meaningful and accurate job descriptions.
• Risk Management (Responsibilities under Enterprise Risk Management Framework - both execution and supervisory under AML & Sanctions).
• Maintain oversight of risk mitigating action plans.
• Establish and maintain watch lists used for customer and transaction screening and various other due diligence and investigative purposes (local/regional, internal and external).
• Provide advice on the application of risk management frameworks (e.g., ORF, GRA), especially in line with the Financial Crime Risk Type Framework under the Enterprise Risk Management Framework.
• Apply Group and FCC policies and processes (AML surveillance, client screening, risk assessment) to manage risks.
• Make recommendations (and/or implement) to relevant stakeholders on possible risk management responses to identified risks and/or findings of concern from investigations.
• Assess risks arising from products / segments / geographies / customers / transactions.
• Inform senior management, country risk committees and relevant regulators of serious regulatory breaches (or where risk tolerances have been breached) and ensure that actions are taken quickly to remediate and/or activities are ceased.
• Anticipate horizon risks in financial crime that may have a significant impact on the Group and develop effective strategies to mitigate such horizon risks.
• Conduct country risk assessment.
• Advise relevant stakeholders on outcomes of AML and Sanctions risk identification and assessment methodologies, and the performance of gap analyses as appropriate.
• Deliver/ support delivery of delivery of annual Group AML and Sanctions Risk Assessments.
• Partner with legal counsels for advice on technical matters.
• Oversee the review and analysis of the client base to identify and manage high risk clients, or specific country reviews.
• Anti-Bribery and Corruption (delivering an effective Anti-Bribery and Corruption program as Country ABC Lead).
• Oversee and monitor the implementation of the Group ABC Policy and Procedures in-country, including documenting any gaps between Group standards to local regulatory and legal requirements.
• Communicate Group ABC Policy and Procedures to staff; lessons learned from Enforcement Actions; or any other ABC related programme communications.
• Support the undertaking of the ABC Group Risk Assessment and to develop corrective action plans for self-identified ABC issues and report to the relevant country risk committee.
• Ensure all relevant staff in country are trained in the requirements of the ABC Policy and Procedures and that training is updated as required by developments and changes in local law and regulation related to ABC.
• Provide oversight and monitoring of country-level ABC audit and assurance findings and progress of treatment plans.
• Execute roles and responsibilities as applicable in relevant ABC controls.
• Review Country ABC MI reports received from the ABC Centre of Excellence team and analyse the information to identify trends and develop commentary for presentation at CFCRC or other relevant country governance forum.
• Escalation of ABC operational and programme risks and issues to in-country forums and to the ABC Centre of Excellence team, as appropriate.
• Manage oversight of the ABC Operational Risk Framework in country with assessments of Residual Risk Ratings as RO Delegate (at country level) with the Country PO and OR representatives, covering respective ABC focus areas,.
• Maintain regular stakeholder engagement with segments and functions relevant to ABC in country.
• Seek opportunities to champion the ABC agenda, both internally and externally to the Bank.
• Governance.
• Attend relevant leadership meetings.
• Provide senior oversight of FCC country.
• Ensure tracking and remediation of surveillance and investigations related regulatory findings.
• In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management and relevant regulators are informed and that actions are taken quickly to remediate and/or activities are ceased.
• Prepare and cascade lessons learned from audit findings, FCC assurance activities and specific investigations.
• Provide leadership to the FCC network as part of the Group senior FCC management team.
• Track significant issues arising from FCC metrics, FCC Assurance activities, Audit reviews and regulatory inspections, providing validation of issue closure where necessary.
• Propose control improvements, enhancements and simplifications where appropriate.
• Be accountable for identification and escalation of potential risks and issues to senior management through appropriate governance channels and the Quality Assurance framework.
• Collate, analyse and interpret data in reports to senior management and relevant governance/risk committees.
• Analyse and interpret data to produce reports that help the bank identify and manage emerging areas of risk / vulnerability and thus drive remediation action within the FCC function.
• Project/Change Management.
• Act as accountable executive for key change programmes.
• Lead or influence significant programmes of work in support of the financial crime compliance objectives.
• Provide skilled resources to support project/programme delivery.
• Manage and protect business as usual (BAU) capability during change programmes, as well as during the execution and delivery of the Remediation initiatives through project phase and into BAU.
• Regulatory & Business Conduct.
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the country to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; and The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Manage as a single reference point within the organization to whom all employees and officers are instructed to promptly refer all transactions suspected of being related to money laundering or terrorism financing, for possible further reporting via Suspicious Activity Report to the Anti-Money Laundering Office.
• Manage regulatory interaction on FCC issues with the bank's regulators, including the Bank of Thailand, and the Anti-Money Laundering Office.
• Represent the bank through relationships with local banking associations and groups.
• Raise the profile of the bank through outreach.
• Support relevant stakeholders to respond to any regulatory questions.
• Key Stakeholders.
• Country CEO.
• Country Compliance.
• Country Business Heads.
• Country Chief Risk Officer.
• Country Audit.
• Country Legal.
• Country Business Operational Risk.
• Country Business Operations.
• Financial Crime Surveillance Unit (FCSU), Global Business Services located in India & Malaysia.
• Regional Heads of FCC.
• Local Regulators.
• Local Financial Intelligence Unit and law enforcement agencies.
• Local banking associations.
• Peers in other banks/industry.
• Other Responsibilities.
• Embed "Here for good" and the Group's brand and values in country.
• Demonstrate exemplary integrity, ethics and values.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
• Manage usage of surveillance services provided by the Financial Crime Surveillance Unit, including service level agreement and maintaining general liaison with the FCSU hubs.
• Manage and oversee any FCC related matters for the Representative Offices of the three Greater Mekong Sub-Region countries of Cambodia, Laos, & Myanmar, maintaining general liaison with the GMS Chief Representatives.
• Manage the Secretariat for the Country Financial Crime Risk Committee (CFCRC - Thailand & GMS).
• Perform Money Laundering Reporting Officer (MLRO) duties as Country Money Laundering Compliance Officer (CMLCO), under delegation of the Country Head of Compliance.
• Our Ideal Candidate.
• Holder of a university degree in a relevant field of study.
• Professional certification in anti-money laundering or compliance would be an advantage.
• Substantial working experience in a similar role within the banking industry, or working experience in financial crime risk management.
• About Standard CharteredWe're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
• Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
• Visit our careers website www.sc.com/careers.