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āļāļąāļāļĐāļ°:
Assurance, Risk Management, Negotiation, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Manage multiple engagements at same time for various industries/sectors (e.g., Financial Services, Manufacturing, Automotive, Telecommunication, Life Science & Hospitality, Energy, Consumer Business, etc.).
- Provide both IT Audit support to Financial Audit team, and IT Risk services to clients (e.g., IT General Control & Application Controls Review, IT Compliance Review, IT Governance & Security Audit, IT Audit for SOX/JSOX/ICFR, Third Party Assurance & Risk Management, Data Analytic for Auditing, etc.).
- Actively involve for advisory proposal development with fit-for-purpose approach & client service mindset, and also manage the engagements, esp. for quality and timeliness of our deliverables, including staff utilization.
- Coach the team, and demonstrate leadership roles and certain skillsets (e.g., project & resource management, problem-solving, negotiation, communication & presentation, etc) to support our end-to-end processes of each engagement.
- Facilitate use of Audit or other technology-based tools/techniques to support auditing.
- Perform any other tasks or assignments.
- Your role as a leader.
- At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Senior Consultant across our Firm are expected to:Develop diverse, high-performing people and teams through new and meaningful development opportunities.
- Collaborate effectively to build productive relationships and networks.
- Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
- Align your team to key objectives as well as set clear priorities and direction.
- Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
- Influence stakeholders, teams, and individuals positively - leading by example and providing equal opportunities for our people to grow, develop and succeed.
- Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.
- Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.
- Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.
- QualificationsEducation background in Accounting, Finance, and/or other IT-related fields (eg., AIS/MIS, Computer Engineering, Computer Science, etc).
- Experience in working audit fields 4-6 years, esp. for IT Audit & Advisory in Audit & Consulting firms, or IT Audit / Risk Management / Compliance in other corporate companies (e.g., Financial Service, Telecommunication, Consumer Products).
- Experiences in review over IT process/general controls and application controls, incl. IT security configurations for each IT component (e.g., Operating System, Database, Network).
- Knowledgeof Audit concept and other relevant IT regulatory requirements/ standards.
- Relevant professional certifications (e.g., CISA, CISSP, CRISC, ISO27001) and experiences in using Data Analytic & Visualization tools (e.g., R, Python, Tableau, PowerBI, etc) would be advantage.
- Verbal and written communication skills in both Thai and English.
- Due to volume of applications, we regret that only shortlisted candidates will be notified.
- Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website. Requisition ID: 105342In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
āđāļĄāđāļāļģāđāļāđāļāļāđāļāļāļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāļģāļāļēāļ
āļāļąāļāļĐāļ°:
Python, SQL, Database Administration, English, Thai
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŋ35,000 - āļŋ45,000, āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Guide and train new customers to confidently use our system.
- Monitor customer activity, troubleshoot basic issues, and coordinate with internal teams.
- Analyze and manage customer data to ensure readiness for real-time use.
- Work closely with logistics, operations, and tech teams to deliver a seamless onboarding experience.
- Travel and visit customer sites.
- Experience in Customer Support or Data Analysis is a plus new graduates are welcome to apply.
- Proficiency in Excel and SQL; Python skills are a plus.
- Excellent communication skills in both Thai and English.
- Adaptable, quick to learn, and able to work under pressure.
- Educational background in IT, Computer Science, or related fields is preferred.
- Allows you to apply your skills in data, technology, and customer service.
- Supports your personal and professional development.
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
5 āļāļĩāļāļķāđāļāđāļ
āļāļąāļāļĐāļ°:
Digital Marketing, English, Mandarin
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŋ40,000 - āļŋ60,000
- Fully manage and scale sales on Shopee, Lazada, and TikTok Shop.
- Platform algorithms.
- Product ranking mechanics.
- CTR / CVR optimization.
- Keyword and search performance..
- Flash Sale, Voucher, Affiliate, Promotion Calendar.
- Manage ad execution and optimize budget allocation.
- Collaborate with Graphic and Content teams to produce high-converting creatives.
- Analyze data extract insights improve performance continuously.
- Prepare weekly/monthly performance reports with actionable next steps.
- Take ownership of sales and profitability of the marketplace channels.
- We are not looking for someone who only knows how to use the platform.
- We are looking for someone who knows how to win on the platform.
- Minimum 3+ years experience in Marketplace / E-commerce operations.
- Proven track record of driving growth for Shopee / Lazada / TikTok Shop stores.
- Ranking logic and algorithms.
- Ads optimization (CTR, CVR, CPA).
- Keyword strategy and conversion funnel..
- Strong analytical and data-driven mindset.
- Ability to translate strategy into execution.
- Ownership mindset and strong decision-making skills.
- Nice to have.
- Experience in performance ads / affiliate optimization.
- Experience with lifestyle or premium consumer brands.
- Support Structure.
- Graphic Designer banners, creatives, A+ content.
- Content & Online Sales Executive social content & KOL coordination.
- You lead marketplace direction.
- The team executes with you.
- What We Offer.
- Competitive salary.
- Opportunity to scale a premium brand into multiple markets.
- How to Apply.
- Resume.
- Portfolio / performance results (e.g., dashboard screenshots, before/after case studies)..
āļāļąāļāļĐāļ°:
Legal, Budgeting, Procurement, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- This Senior Health, Safety & Wellbeing Specialist will be located in Thailand and supporting remotely Malaysia and Indonesia.
- Drive the creation and execution of innovative health, safety, and wellbeing programs aligned with our People Strategy, that inspire a thriving, risk-aware culture.
- Define and execute on Health and Safety plan that ensure compliance local legal requirements in the country.
- Collaborate with diverse teams and leaders to proactively prevent health issues, swiftly manage challenges, and keep our people safe and energized.
- Provide strategic guidance to ensure our duty of care and legal compliance are champions of organizational excellence.
- Stay ahead of evolving laws and industry standards to design forward-thinking governance structures that set the benchmark for safety and compliance in the country.
- Lead the development of compelling health and safety roadmaps and initiatives that align with our mission to foster a resilient, healthy, and high-performing workplace.
- Partner with internal teams and external experts to build a culture of safety, promote employee wellness, and support organizational growth.
- Advise country teams on global and regional health and safety programs.
- Monitor health, safety, and wellbeing programs that promote a proactive safety culture, support employee wellness, and promote organizational resilience.
- Manage end-to-end safety activities: including planning, communication, budgeting, logistics, and procurement.
- YOUR PROFILEA qualified Health, Safety and Wellbeing professional with proven experience in health, safety, and wellbeing management.
- Well-versed in local labor laws, health and safety regulations, and regional compliance frameworks.
- Skilled in developing governance models, strategic planning, and program management.
- A passionate communicator capable of engaging stakeholders at all levels.
- Experienced in investigating incidents, managing risks, and fostering a culture of safety and wellbeing.
- Fluent in English and familiar with local contexts.
- A proactive problem-solver with a collaborative mindset, committed to continuous improvement.
- Bring out your best
- SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
- We win with inclusion.
- SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
- SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].
- For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
- Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
- Successful candidates might be required to undergo a background verification with an external vendor.
- AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.Please note that any violation of these guidelines may result in disqualification from the hiring process.
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
5 āļāļĩāļāļķāđāļāđāļ
āļāļąāļāļĐāļ°:
Risk Management, ISO 27001, Project Management
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Develop and implement IT governance frameworks, policies, and procedures that align with industry best practices, regulatory requirements, the company and technology team objectives.
- Design and implement controls and mitigation strategies to address identified risks and ensure compliance with relevant regulations and industry standards.
- Collaborate with key stakeholders to identify and document IT governance goals, objectives, and key performance indicators (KPIs) that align with the company and techno ...
- Collaborate with IT and business stakeholders to balance business agility and IT risk.
- Coordinate and participate in audits and assessments to evaluate the effectiveness of IT governance controls and ensure compliance with internal policies and external regulations.
- Monitor and report on the effectiveness of IT governance controls, identify areas for improvement, and recommend appropriate remediation actions.
- Regularly review existing policies and procedures to identify gaps and areas of improvement.
- Maintain a thorough understanding of emerging trends, technologies, and regulatory changes that could impact the company s IT operations and governance.
- Bachelor s degree in Computer Science/Engineering, Information Systems, or IT related field.
- At least 5 years of work experience and 2 years in IT governance, risk management, or IT audit.
- Strong knowledge of IT governance standards and frameworks such as COBIT, ITIL, ISO 27001, etc.
- Solid understanding of cyber security principles and data privacy regulations.
- Exceptional communication skills with the ability to present complex IT concepts to non-technical stakeholders.
- Analytical mindset with strong problem-solving skills and attention to detail.
- Proven project management and leadership skills.
- Familiarity with cloud technologies and their governance requirements.
- Experience in a startup or tech-oriented environment.
- If you are passionate about IT governance and want to make a significant impact in a dynamic startup environment, we would love to hear from you!.
āļāļąāļāļĐāļ°:
Software Development, Analytical Thinking, Excel
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Extensive understanding of the software development lifecycle, backed by relevant technical certifications.
- Adept in Agile practises, with experience leading cross-functional teams to achieve exceptional results.
- Competence in applying technical frameworks and methodologies, complemented by a foundational grasp of user experience design.
- Familiarity with modern platform engineering technologies and tools.
- Exceptional communication capabilities, paired with strong analytical thinking and a keen eye for detail.
- A self-starter attitude with the ability to excel independently and in collaboration with a team.
- The experience we're looking for.
- Extensive understanding of the software development lifecycle, backed by relevant technical certifications.
- Adept in Agile practises, with experience leading cross-functional teams to achieve exceptional results.
- Competence in applying technical frameworks and methodologies, complemented by a foundational grasp of user experience design.
- Familiarity with modern platform engineering technologies and tools.
- Exceptional communication capabilities, paired with strong analytical thinking and a keen eye for detail.
- A self-starter attitude with the ability to excel independently and in collaboration with a team.
- The skills for success.
- Product Development, system development, Project Management, Programme Management, Design Thinking, Process Automation, IT Service Management, Innovation Processes, Innovation, User Experience Design, Change Analyst, Change Management, Digital Transformation, Value Analysis, Change Management, Adoption, Technology Adoption Lifecycle, Stakeholder Relationship Management, Vendor Management, Outstanding Communication, stakeholder engagement, Digital Strategy, Product Solution Architecture, Cyber Security Strategy, Cyber Security, Data Privacy, Portfolio Management, Data Governance, Product Compliance, Media Analytics, advertising, Consumer Engagement.
- What we offer.
- With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.
- Equality.
- We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.
āļāļąāļāļĐāļ°:
Compliance
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Assists with the coordination and execution of marketing campaigns.
- Works closely with the Marketing team to help with the development and execution of marketing activities in line with business objectives and revenue targets.
- Helps with the maintenance of the marketing activity calendar and supporting information.
- Helps the marketing activity owners to perform the readiness planning that ensures that all stakeholders understand the campaign mechanisms, timing, requirements and metrics.
- Works closely with relevant stakeholders, to help with the tracking and measurement of the success of these demand generation programs.
- Assists the execution of programs such as one-on-one campaigns, specific collateral, and other sales aids that generate new opportunities and/or close sales deals.
- Helps with the delivery of content, tools and materials for internal and external communications.
- Participates in and assists with the facilitation of sales enablement activities that create alignment between sales, marketing and key partners.
- Collaborates with the Sales Enablement teams to ensure that sales enablement components feature prominently in all relevant communications.
- Helps with the coordination of programs that contribute to partners committing investment for incremental marketing activities or resources in the appropriate areas.
- Supports the development of marketing collateral that enable sales and generate interest, including contributing to bid and proposal content.
- Performs any other related task as required.
- Developing knowledge and understanding of all relevant industry standards.
- Developing knowledge and understanding of best practices for marketing.
- Excellent written and verbal communication skills.
- Excellent ability to interact with a variety of internal team members at different levels in the organization.
- Demonstrates good understanding of the features and benefit of the company s products and services.
- Developing understanding how databases are utilized in effective marketing.
- Ability to articulate company's value proposition.
- Ability to work with and manage many projects within the required deadlines.
- Awareness of data privacy and compliance as they relate to marketing activities.
- Developing knowledge of A/B testing principles and tools to optimize marketing campaigns by experimenting with different variations.
- Developing understanding of conversion rate optimization (CRO) principles and tools to improve website and landing page conversions.
- Bachelor s degree or equivalent in Marketing Management or related field.
- Moderate level of experience with a solid background in all aspects of marketing.
- Moderate level of work experience as a Marketing Specialist.
- Moderate level of experience with marketing service delivery software.
- Moderate level of experience with a wide variety of computer software, hardware, and peripherals, including Microsoft365.
- On-site Working About NTT DATA
- NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
- Equal Opportunity Employer
- NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
4 āļāļĩāļāļķāđāļāđāļ
āļāļąāļāļĐāļ°:
eCommerce, Marketing Strategy, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- GroupM Ecommerce is the most fast growing team in the past two years, from both team scale and revenue point of view.
- GroupM Ecommerce team has the unique business model to deliver cross platform service.
- Young and like-minded colleagues who are rich in Ecommerce experience, which provide you an open environment to learn.
- Measures of success -
- In three months:Gotten an understanding of the agency portfolio of clients.
- In six months:Started to build relationships with the key decision makers within the client and agency organizations.
- In 12 months:Been able to independently propose Ecommerce overall strategy to meet clients requirements.
- Responsibilities of the role:Customize Ecommerce marketing strategy for client across Ecommerce platform.
- Bridge to integrate client s Ecommerce strategy into their marketing portfolios that enable the clients to expand their business online.
- Analyse competitor s market strategy, promotion and operation according to market trend and data to optimize the Ecommerce campaign.
- Coordinate and manage Ecommerce vendors.
- What you will need:More than 4 years experience in Ecommerce in brand company.
- Deep knowledge and experience in the operation of Ecommerce platforms.
- Good communication and team management skills.
- Professional English presentation and proposal writing is a plus.
- Life at WPP Media & Benefits Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events.
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
4 āļāļĩāļāļķāđāļāđāļ
āļāļąāļāļĐāļ°:
Creativity, Biddable Media, SEM
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
- Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
- Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise..
- Reporting of the role.
- This role reports to the Head of Biddable Search.
- Get to work in a truly integrated team handling 360 aspects for a brand.
- Will work closely with the leading publishers such as Google & Facebook.
- Will be exposed to Programmatic.
- Measures of success -.
- Understood the complete biddable media scenario on client s business, e.g. Search, Facebook, etc.
- Handled day to day tasks / requirement effectively.
- Optimized implementation in all biddable media platforms.
- Recommended and implemented best practice.
- Explored and executed an innovation in one of the biddable media platforms.
- Exceed client expectations in terms of biddable media implementation.
- Create a road-map for the next year.
- Diagnose a client s current situation their objectives.
- Develop Media proposals in line with client needs.
- Use Neo proprietary tools to understand consumer behaviors and then develop strategies and/or opportunities accordingly.
- Grow strong relationships with all relevant contacts client side including Senior Management.
- Work with client teams to ensure that retainer and project based work is implemented efficiently and to the expect standards/deadlines.
- Ensure SEM efficiencies are made by the proper use of tools and integration.
- Continuously working with the client and 3rd party teams to develop and implement tactics and content marketing initiatives.
- Allocate clients budgets to maximise the client s return on investment.
- Constant focus and optimisation on improving performance based metrics such as CTR, Avg CPC, CPA, etc.
- Be competent in spotting and driving opportunities for existing clients.
- Work with Senior Management on new business & award entries.
- Manage revenue and finance process.
- Work with Senior Management to address goals and KPIs.
- Be competent at keeping an internal WIP document up to date.
- Ensure team members are completing work on time.
- Ensure all SEM output is SOX compliant and timesheets are completed accurately.
- Provide on the job training, coaching and mentoring to Search Executive/Assistant.
- Conduct performance reviews with Search Executive/Assistant where relevant in accordance to Neo processes and timelines.
- Provide timely feedback to ensure all search deliverables are of a high-quality.
- Assist in the recruitment of new Search Managers, Executives or Assistants.
- Minimum 4 years of SEM experience, ideally with strong operational track record.
- Extensive usage and knowledge of analytical packages e.g. Google Analytics, or Omniture.
- Strategy and implementation of client campaigns across the following platforms: Google AdWords, DoubleClick, Bing Ads, YouTube Ads, Facebook and Instagram Ads.
- Strategic knowledge and implementation of SEO tactics is added advantage.
- Consultative skills with a passion of making the complex simple.
- Proficient in Microsoft Office with a strong focus on Excel (vlook ups, pivot tables, IF functions).
- Account and team management experience.
- A demonstrably high level of initiative and resourcefulness.
- Excellent administrative and organisational skills, with strong presentation skills.
- Attention to detail with high levels of accuracy.
- Ability to cope with conflicting demands and to prioritise tasks.
- Ability to support others in problem solving.
- Google Analytics and AdWords Individual Qualifications.
- Life at WPP Media & Benefits Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events.
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
5 āļāļĩāļāļķāđāļāđāļ
āļāļąāļāļĐāļ°:
SAP
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Maintain and execute the order book according to the customer s expectations, ensuring the timely delivery of campaigns and launches.
- Oversee stock availability and order fulfillment for daily business operations, including allocation, phasing and redating.
- Monitor order book accuracy and cleansing as required, coordinating closely with the sales operations team.
- Availability (COTA/COTIF)Track and prioritize seasonal orders in cooperation with PSI and Inbound team.
- Responsible for COTA/OTIF reporting, understanding variance causes and identifying improvement actions.
- Produce order book-related reports to ensure transparency for on-time delivery projections.
- Establish and track Hard Launch processes, identifying critical supply chain constraints and actions to address them.
- RFC ManagementManage RFC updates, gap analysis, and action planning to meet targets.
- AllocationMaintain and update outbound lead times and calendar quarterly to ensure accurate delivery plans and calculations.
- Allocate stock to orders using SAP and other control systems, through overnight batch runs and ad hoc requests.
- Delivery Note (DN) ManagementCollaborate with channels to manage DN creation and execution, ensuring goods delivery adheres to service level agreements.
- Inventory ManagementManage DC inbound capacity with the Inbound team, aligning priorities across functions.
- Oversee inventory activities such as virtual stock transfers and physical inventory movements in SAP.
- Manage stock category movement to optimize inventory for sales.
- Project or othersParticipation in SAP workshops/upgrades and go-lives in regression testing within the Order Fulfilment area when required.
- REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS.
- University degree or equivalent education required.
- Minimum of 5 years of work experience, preferably in Supply Chain Management.
- AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
- COURAGE: Speak up when you see an opportunity; step up when you see a need.
- OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
- INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
- TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
- INTEGRITY: Play by the rules. Hold yourself and others accountable to our company s standards.
- RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
- AT ADIDAS, WE STRONGLY BELIEVE THAT EMBEDDING DIVERSITY, EQUITY, AND INCLUSION (DEI) INTO OUR CULTURE AND TALENT PROCESSES GIVES OUR EMPLOYEES A SENSE OF BELONGING AND OUR BRAND A REAL COMPETITIVE ADVANTAGE.
- CULTURE STARTS WITH PEOPLE, IT STARTS WITH YOU -
- BY RECRUITING TALENT AND DEVELOPING OUR PEOPLE TO REFLECT THE RICH DIVERSITY OF OUR CONSUMERS AND COMMUNITIES, WE FOSTER A CULTURE OF INCLUSION THAT ENGAGES OUR EMPLOYEES AND AUTHENTICALLY CONNECTS OUR BRAND WITH OUR CONSUMERS.
- JOB TITLE: Senior Specialist, Orderbook Fulfillment BRAND: LOCATION: Bangkok TEAM: Supply Chain & Sourcing STATE: COUNTRY/REGION: TH CONTRACT TYPE: Full time NUMBER: 538017 DATE: Dec 2, 2025
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
5 āļāļĩāļāļķāđāļāđāļ
āļāļąāļāļĐāļ°:
Assurance
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Lead and execute technology risk assessments, identifying potential vulnerabilities and threats across various IT systems and processes.
- Conduct in-depth information technology audits to evaluate the effectiveness of internal controls and compliance with relevant policies and regulations.
- Develop and implement IT risk management strategies, frameworks, and policies in line with industry best practices and regulatory requirements.
- Perform detailed vulnerability assessments and penetration testing to identify and prioritize security weaknesses.
- Provide expert guidance on cybersecurity and information security best practices, including IT security architecture and security controls.
- Utilize investigative skills to analyze security incidents, identify root causes, and recommend corrective actions.
- Collaborate with various business units and IT teams to embed risk management principles into project lifecycles and operational processes, leveraging Agile Methodology.
- Contribute to the design and implementation of robust internal controls to mitigate identified technology risks.
- Prepare comprehensive reports on technology risk posture, audit findings, and recommendations for senior management and stakeholders.
- Stay abreast of emerging technology risks, cybersecurity threats, and regulatory changes to proactively adapt risk assurance strategies.
- Job Qualifications Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field. Master's degree or relevant certifications (e.g., CISA, CISSP, CRISC) preferred.
- Minimum of 5-7 years of experience in IT risk management, information security, or IT audit, preferably within the financial services industry.
- Proven experience with Agile Methodology in a technology or risk assurance context.
- Strong expertise in Cybersecurity and Information Security principles, frameworks, and best practices.
- Extensive experience with Information Technology Auditing and assessing Internal Controls.
- Demonstrated proficiency in IT Risk and Security Assurance, including IT Risk Assessments and Risk Analysis.
- In-depth knowledge of IT Security Architecture and Security Controls.
- Practical experience in conducting Vulnerability Assessments.
- Excellent Investigative Skills for incident analysis and root cause identification.
- Familiarity with Risk Management Information Systems.
- Strong analytical, problem-solving, and communication skills, with the ability to articulate complex technical issues to non-technical audiences.
- Ability to work independently and as part of a team in a fast-paced and evolving environment.
- We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.
āļāļąāļāļĐāļ°:
Product Development, Marketing Strategy, Research
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Develop product marketing strategy and proposition for responsible channel to successful delivery target.
- Design and deliver product based on Out-side in concept. Drive Customers acquisition, bring vibrancy, and add value to the company.
- Access Customers research, understand insight, translate to product ideas and design analysis.
- Optimize marketing processes and integrate innovative ideas, trends, insight, and development across distribution channels in order to maximize sale and customers satisfaction.
- Lead reinsurance discussion or provide high level information to support supervisor on reinsurance negotiation in stage of product concept and underwriting discussion.
- Create product communication messaging that differentiates our products in the market and align with contact point to connect consumer with their language, segmentations and behavior.
- Provide training deck and go train to the trainer in part relating to product.
- Ensure that product features/process comply with regulatory and internal product governance.
- In charge of project assigned in part relating to product.
- Junior team members coachingAssist Head of to build team/other parties, ensure team alignment to company s goal and direction.
- Coach and closely support to Junior team members for excellence product delivery, execute requirement to successful commercialize with distribution channels and business partner.
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
5 āļāļĩāļāļķāđāļāđāļ
āļāļąāļāļĐāļ°:
SAP, Oracle, Data Analysis
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Collaborate with clients to understand their HR technology needs and provide tailored solutions.
- Participate in the implementation and configuration of HR technology systems, ensuring alignment with client requirements.
- Provide expertise in HR processes and best practices to guide clients in optimizing their HR functions.
- Assist in the development and delivery of training programs for clients on HR technology systems.
- Support the team in troubleshooting and resolving HR technology issues.
- Contribute to the continuous improvement of HR technology solutions and methodologies.
- Stay updated on the latest HR technology trends and innovations.
- Support project delivery: Assist in the planning, execution, and monitoring of HR technology projects, ensuring timely and quality delivery.
- Technology experience: Utilize your knowledge of HR technology systems (e.g., SAP SuccessFactors, Workday, Oracle HCM) to support project implementation and client needs.
- Bachelor's degree in Human Resources, Information Technology, or a related field.
- Minimum of 5 years of experience in HR technology or HR domain expertise.
- Strong understanding of HR processes and best practices.
- Experience with HR technology systems (e.g., SAP SuccessFactors, Workday, Oracle HCM).
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work effectively in a team-oriented environment.
- EY-specific: Familiarity with EY's methodologies and frameworks for HR technology implementation is a plus.
- EY-specific: Experience working in a consulting environment and delivering client-focused solutions.
- Certification in HR technology systems (e.g., SAP SuccessFactors, Workday, Oracle HCM).
- Experience in data analysis and reporting.
- Knowledge of project management principles and practices.
- Opportunity to work with a diverse and inclusive team of professionals.
- Access to continuous learning and development programs.
- Exposure to a wide range of clients and industries.
- Supportive work environment that encourages innovation and collaboration.
- If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
- The exceptional EY experience. It s yours to build.
- EY | Shape the future with confidence.
- EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
2 āļāļĩāļāļķāđāļāđāļ
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Lead the design and implementation of training programs focused on AI literacy, AI adoption in the workplace, and emerging digital skills.
- Develop blended learning experiences (in-person, virtual, and self-paced) leveraging modern tools, AI-powered platforms, and analytics.
- Learning Strategy & Innovation Partner with business leaders to identify skills gaps and align learning programs with organizational goals.
- Introduce and experiment with cutting-edge learning technologies such as AI-powered learning assistants, adaptive learning paths, and gamified experiences.
- Facilitation & Capability Building Facilitate engaging workshops, leadership sessions, and AI awareness programs.
- Coach managers and employees on how to integrate AI and digital solutions into daily work.
- Data-Driven Learning Impact.
- Utilize learning analytics and AI tools to measure training effectiveness, engagement, and business impact.
- Continuously improve programs based on data insights and learner feedback.
- Requirements: Bachelor s degree in HR, Psychology, Education, Business, or a related field (Master s degree is a plus).
- 2-5 years of experience in L&D.
- Strong experience designing and implementing training programs, with a focus on digital/AI-driven learning solutions.
- Knowledge of AI applications in workplace learning (chatbots, adaptive learning systems, prompt engineering, etc.).
- Strong facilitation and presentation skills with ability to engage diverse groups.
- Excellent communication skills (English required).
- Fast learner with curiosity to explore new technologies and apply them creatively.
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
2 āļāļĩāļāļķāđāļāđāļ
āļāļąāļāļĐāļ°:
eCommerce, CPA, Excel, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Turn monthly GMV, margin, and inventory realities into channel mix, flighting, and CPA/ROAS guardrails.
- Define a KPI hierarchy: first GMV, then Orders, then ROAS/CAC, then CTR, CVR, AOV, and UPO.
- Build weekly media plans with budget, reach/frequency, CPC or CPM, CTR, CVR, and GMV forecasts; set pacing curves and daily caps.
- Planning TikTok media: Product Sales objective (Shopping Ads), Live Shopping boosts, creator whitelisting, catalog/VSA; align with the LIVE calendar.
- Planning Meta & Google media: CPAS and PMAX, Search aligned to consent and UTM taxonomy.
- Planning Marketplaces: Lazada Sponsored (search/display) and Shopee Ads (search/discovery/shop) around price drops, vouchers, and mega days.
- Draft test charters (creative hooks, audience seeds, bid or goal types, catalog slicing); run A/B tests with clear stop and scale rules.
- Optimize daily on bids, budgets, audience breadth, creatives, and catalog sets; redistribute to high-ROI SKUs.
- Maintain single-source dashboards for pacing, ROAS, CAC, GMV, orders, and refunds; reconcile paid versus organic lifts.
- Produce weekly insights: what worked, why, and next actions; document playbooks by category and price tier.
- Partner with LIVE PMs for on-air boosts; brief creative on winning messages; align with shop ops on stock, price, and voucher burn.
- Qualifications 2-4 years in performance or eCommerce media planning (TikTok, Meta, Google; Lazada/Shopee ads a plus).
- Proven ownership of weekly pacing, optimization, and month-end reconciliation against GMV and ROAS targets.
- Strong analytics in Sheets/Excel (Pivot, INDEX-MATCH or XLOOKUP), basic forecasting; comfortable building calculators that connect CPC, CTR, CVR to GMV.
- Familiar with product feeds, pixels/SDKs, attribution nuances (platform versus GA4), and incrementality basics.
- Clear, Thai-first communicator with crisp English; calm under pressure; partner mindset with LIVE, creative, and shop ops.
- Tools / Stack
- TikTok Ads Manager (Shopping Ads and Live boosts), Meta Ads Manager, Google Ads and PMAX, Lazada/Shopee Ads consoles, Sheets/Excel. Location: Bangkok Brand: Dentsu X Time Type: Full time Contract Type: Independent Contractor
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
5 āļāļĩāļāļķāđāļāđāļ
āļāļąāļāļĐāļ°:
Problem Solving, Negotiation
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Achieve Sales Targets: Meet the agreed-upon sales targets within the allocated budget to drive business growth..
- Strengthen Relationships with Key Users: Build and maintain strong relationships with key users (e.g., dermatologists, clinics, hospitals) to maximize sales opportunities for dermatology products..
- Follow Up on Product Deliveries: Monitor and ensure timely delivery of products, manage returns, and handle any product delivery errors efficiently to ensure customer s ...
- Product Knowledge Communication: Clearly communicate the features, benefits, and clinical applications of dermatology products to customers, ensuring they are well-informed and confident in their purchases..
- Develop Sales Productivity Processes: Implement and improve sales processes to enhance productivity and ensure the achievement of sales targets..
- Support Cross-functional Teams: Collaborate with other departments to ensure smooth internal operations and meet customer needs effectively..
- Perform any other tasks assigned by superiors to support the overall business objectives.
- Bachelor s Degree or above in Sciences or any other related fields.
- At least 2-5 years of Aesthetic sales experience.
- Strong experienced in skincare products would be a plus.
- Proven sales track record, Successful enlisting in key hospital especially Medical school will be considered an advantage.
- Analytical skills, Problem-solving skills, Decision-making skills, Dedication.
- Result-oriented, Passion to win and Self-motivated.
- Have own car and be able to travel up-country.
- Have service minded and good personality.
- Problem Solving & Decision-Making skill.
- Negotiation Skill.
- Interpersonal skill.
- Have a car and driver's license.
- Requisition Number: 221368 Job Function: Sales
āļāļąāļāļĐāļ°:
Risk Management, Legal
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Develop procedures intended to prevent unethical and illegal conduct.
- Drive organisation culture, awareness and ethics towards rigorous risk management and strict compliance.
- Develop and deliver compliance training as needed.
- Set up policies and guidelines to ensure alignment and adherence to legal and regulatory requirements.
- Responsible for other relating tasks as assigned to align with business policy and build long term business growth.
- Explore opportunity to improve work flow and build healthy environment.
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
- In accordance with recruitment policy and hiring standard of AIA (Thailand) Company Limited, after completing the selection process, you are required for criminal background check before joining the company. Your criminal record information will be retained according to the PDPA policy of the company. As per attached link
- https://www.aia.co.th/th/about-aia/privacy/candidate Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
āļāļąāļāļĐāļ°:
Legal, Compliance, Research
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Create and execute a wide range of product communication launches, message announcements, and product communication initiatives to support strategic objectives and growth targets.
- Develop product materials, including sale brochures, sale illustrations, policy contract, articles, blog posts, PR messaging and statement for product communication.
- Help identify opportunities to increase product relevance and trust among internal and external stakeholders through product communication; key product feature, key sel ...
- Work closely with other teams to drive initiative/business forward; product, distribution/training, customer, legal, compliance etc.
- Bring the customer s perspective by executing product analysis and research activities to provide product insights and recommendation for product communication.
- Capture and interpret product data from a range of sources and communicate the finding to support team.
- Conduct meaningful research about product/consumer needs and market trends to guide product development and strategy.
- Interpret data and customer feedback to guide product actions.
- Provide support and advice to more junior team members.
- Manage and control budget.
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
5 āļāļĩāļāļķāđāļāđāļ
āļāļąāļāļĐāļ°:
ISO 27001, Legal, Finance
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Design and implement a cybersecurity strategy that aligns with the organization's overall business objectives.
- Conduct regular security risk assessments, vulnerability assessments, and penetration testing to evaluate the organization s cyber defenses; subsequently, develop and implement security risk mitigation strategies and programs.
- Lead and coordinate response efforts in the event of security incidents, overseeing investigation, mitigation, and post-incident analysis.
- Compliance & Regulatory ManagementEnsure adherence to relevant laws, regulations, and standards (e.g., PDPA).
- Implement and lead initiatives for security and compliance audit certifications, including ISO 27001, NIST, the Cyber Resilience Assessment Framework (C-RAF), and other applicable standards and best practices.
- Recommend, implement, and manage continuous monitoring of IT security systems and tools.
- Collaborate with legal and data protection teams to establish policies and safeguards for sensitive and personal data.
- IT GovernanceEstablish and maintain an IT governance framework, policies, and processes that align with the organization s business goals while ensuring compliance with legal, regulatory, corporate, and industry requirements.
- Work in partnership with management, legal, finance, and external auditors to promote transparency and alignment in governance practices.
- Generate and present reports on IT governance performance, compliance status, and the risk landscape to stakeholders.
- Data GovernanceDevelop and implement data governance policies that ensure data quality, security, and compliance.
- Manage the data lifecycle, align data strategies with business objectives, and collaborate with cross-functional teams to enhance data integrity.
- Oversee data stewardship, regulatory compliance, and provide best practices for data management to support effective decision-making.
- Team Leadership and DevelopmentLead and mentor a small team of IT governance, compliance, and security professionals.
- Foster a culture of continuous improvement and knowledge sharing within the team and across business units.
- Requirements:Bachelor s or Master s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
- A minimum of 5 years of experience in IT governance, cybersecurity, and compliance, with at least 2 years in a managerial role.
- Strong understanding of IT governance frameworks (e.g., ITIL, COBIT), cybersecurity standards (e.g., ISO 27001, NIST), and regulatory requirements (e.g., PDPA).
- Possession of basic IT governance and cybersecurity certifications (e.g., CISSP, CISM) is advantageous.
- Proficient in common technical team/project management tools (e.g., JIRA, Asana, Github). Collaborative team player with strong interpersonal skills, capable of working effectively with both internal and external teams.
- Working-level fluency in English and Thai. Proficient in English equivalent to IELTS 5.5, CEFR B2, or TOEFL 72; excellent spoken and written communication to effectively work with a global management team.
- Familiarity with local regulatory bodies (e.g., OIC, SEC, BOT) is a plus.
- Experience in the insurance industry will be an added advantage.
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
8 āļāļĩāļāļķāđāļāđāļ
āļāļąāļāļĐāļ°:
Swift, Assurance, English, French
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Escalation & Relationship Management Serve as the primary regional escalation contact for all Luxury & Lifestyle hotel support matters, ensuring swift and effective resolution. Cultivate and sustain trusted partnerships with hotel owners, General Managers, and regional leadership teams. Represent and champion hotel-specific operational needs, ensuring alignment with global service standards and strategic priorities.
- Quality Assurance and Service Excellence. Design and implement regional quality control frameworks for Level 1 support. Lead regular audits and performance reviews to e ...
- Proactive Problem Management and Trend Analysis. Identify systemic challenges and recurring issues across the Luxury & Lifestyle hotel portfolio, ensuring they are addressed before impacting operations. Lead cross-functional initiatives to resolve persistent problems and enhance service delivery. Monitor support trends to inform strategic improvements and foster a culture of continuous enhancement and operational resilience.
- Performance Measurement and Reporting. Oversee regional dashboards and KPIs for support performance. Provide actionable insights to senior leadership and hotel stakeholders. Use data to drive strategic decisions and optimize support operations.
- Stakeholder Management and Communication. Facilitate clear communication across hotels, support teams, and leadership, ensuring alignment on priorities and consistent service standards.
- Key input goals.
- Regional escalation framework and resolution protocols.
- Quality audit program and training roadmap.
- Monthly and quarterly performance reports with actionable insights.
- Hotel satisfaction improvement plan.
- Strategic relationship management framework.
- Key output goals.
- Reduction in escalation volume and resolution time.
- Improvement in first-contact resolution rates.
- Increase in hotel satisfaction scores.
- Decrease in recurring technical issues.
- Strengthened stakeholder engagement and trust.
- Qualifications Bachelor's degree or higher in Information Technology, Hospitality Management, or related field.
- At least 8+ years experience in technical account management or similar role.
- Proven experience in escalation management and quality assurance.
- Experience working with luxury hotel brands and high-touch service environments.
- Strong background in stakeholder management and relationship building.
- Experience in training and guiding support teams.
- Excellent communication and relationship management skills.
- Strong analytical and problem-solving abilities.
- Customer-centric mindset with focus on service excellence.
- Ability to work effectively in cross-functional environments.
- Fluency in English (required) and additional languages is beneficial French(FR).
- Additional Information This position is based in Bangkok.
- The role involves global collaboration, requiring flexibility to accommodate time zone differences..
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