เงื่อนไขการค้นหา

ทักษะ:

Usability Testing, Good Communication Skills

ประเภทงาน:

งานประจำ

• Work with Product Owners to understand new products and services prior to launch.
• Design end-to-end customer journeys and service blueprints that ensure smooth, efficient, and intuitive service delivery.
• Develop, update, and maintain Call Center workflows, SOPs, and service processes to support internal and external users.
• Conduct usability testing to validate service and workflow designs; identify and recommend improvement areas.
• Coordinate with Training, Communications, and Operations teams to prepare agents and stakeholders for service rollout.
• Support deployment of new services by ensuring readiness across people, process, and platform.
• Monitor post-launch performance and collaborate with cross-functional teams to drive continuous improvement in customer experience.
• What we're looking for.
• Bachelor s degree in Liberal Arts, Humanities, Business Administration, Marketing, or related fields.
• Experience 3-5 years in service design, customer journey mapping, process workflow design, or call center operations (preferred).
• Strong analytical and problem-solving skills with attention to detail.
• Ability to collaborate with cross-functional teams and manage multiple tasks effectively.
• Good communication skills and ability to translate complex processes into clear SOPs or workflows.
• Experience with digital banking, fintech, or customer service operations is a plus.
• What we offer.
• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career advancement.
• Access to company discounts and exclusive employee perks.
• If you're ready to embark on an exciting career in the dynamic world of Digital Banking, we encourage you to apply now!.

ประสบการณ์:

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ทักษะ:

Problem Solving, Good Communication Skills, English

ประเภทงาน:

งานประจำ

• Fluent in both English and Chinese (for CN-EN Call Center).
• Proficient in navigating multiple computer systems while actively lisgtening, engaging in conservation, and accurately updating customer information.
• Strong interpersonal and problem-solving skills with the ability to handle diverse customer types and provide effective solutions.
• Excellent communication skills with a service-minded attitude and professional appearance.
• Highly adaptable, responsible, and able to work effectively under pressure in a fast-paced environment.
• Flexible working on varied schedules, including weekends or overtime, besed on business requiments.
• Computers are literate and familar with CRM or customer service management systems.
• All applicant must successfully pass a background check.
• Knowledge, Skills, and Competencies Required.
• Good command of English communication skills in speaking, reading, and writing.
• Strong negoriation skills.
• Problems-solving ability with sound judgment and decisiveness.
• Emotional control and the ability to remain calm under pressure.
• Service-minded attitude with a strong sense of responsibility.
• Excellent interpersonal and teamwork skills.
• Other qualifications as may be specified by Thailand Privilege Card Co., Ltd. for the positions.