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Skills:

Procurement

Job type:

Full-time

• Lead architectural and structural design review from concept through construction documentation, ensuring design quality, buildability, and alignment with premium hotel standards.
• Develop and manage overall project schedules, budgets, and resource plans; monitor construction progress, identify project risks, and implement corrective actions to minimize delays and cost overruns.
• Drive structural lean design and architectural value engineering to optimize cost wi ...
• Coordinate with internal stakeholders including Development, Design, Procurement, Operations, Finance, Legal, and Asset Management throughout the project lifecycle.
• Manage consultants, architects, structural engineers, contractors, and suppliers to ensure project quality and compliance with company and brand standards.
• Coordinate with hotel operator / brand technical services on design review cycles and brand standards compliance.
• Manage guest room mockup development and approval.
• Coordinate interior fit-out, FF&E/OS&E procurement, testing & commissioning, and defects rectification through to handover.
• Ensure compliance with building regulations, safety requirements, environmental standards, and corporate governance; uphold procurement governance and vendor integrity standards.
• Conduct regular site inspections, project meetings, and progress reporting to senior management.
• Manage variation orders, claims, contract administration, and project documentation.
• Support hotel pre-opening activities and ensure smooth project handover to Operations.

Experience:

7 years required

Skills:

Project Management, Import / Export, Risk Management, Negotiation, Recruitment

Job type:

Full-time

Who We Are About your role To provide strategic leadership on both demand fulfillment deliverables, such as demand planning process improvement, demand planning scenarios analysis, and business contingency planning. To develop demand planning strategy to deliver the most optimum cost, services, and quality. To partner with operations and commercial teams to achieve key KPIs such as forecast accuracy, service level, and new product introduction. To lead and oversee the customer service department, ensuring exceptional service delivery and customer satisfaction. Additionally, to lead ...

Skills:

Microsoft Office, SAP

Job type:

Full-time

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world. What You'll Do: 1. Im ...

Experience:

1 year required

Job type:

Full-time

POSITION SUMMARY - F&B and Event Service Expert Our jobs aren't just about putting food on the table or serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our F&B Service Experts is skilled in a wide range of event functions and able to take the initiative and deliver a wide range of services to make sure that guests' experience is well taken care of from start to finish. Whether setting tables and event materials communicating with the kitchen, interacting, and serving guests, or cleani ...

Skills:

Marketing Strategy, Quality Assurance, Public Relations, Industry trends, Accounting

Job type:

Full-time

HOTEL DESCRIPTION The proposed 22-story JW Marriott Hotel Bangkok Ratchadapisek will be part of a mixed-use complex that includes the 25-story Le Concorde office tower and retail spaces. Currently, Marriott International will take over the hotel's operation under a white-label agreement in 2025, with the reflagging to JW Marriott Hotel Bangkok Ratchadapisek scheduled for Q1 2028. Renovation will take place during the white-label phase and remaining to be fully completed by 2030. The property is situated in an area recognized for its residential and commercial character. It boasts g ...

Skills:

Product Owner, IC License, English, Thai

Job type:

Full-time

Job Summary Role and Responsibilities / หน้าที่ความรับผิดชอบ Respond to customers' questions, messages, emails, or comments on every channel in a timely manner and create a customer response manual as a standard practice for all the Representatives. Collaborate with Product Marketing Specialist to create product communication packages and user manuals. Communicate with customers as requested by other teams and ensure that all the communications are current, consistent, and compelling. Keep up with product value propositions, all the marketing content, current events, and market tre ...

Experience:

1 year required

Job type:

Full-time

JOB SUMMARY Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience - High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR - 2-year degree from an ...

Experience:

5 years required

Skills:

English, Thai

Job type:

Full-time

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• บริหารและควบคุมการดำเนินงานประจำวันของแผนก เพื่อให้เป็นไปตามคุณภาพ มาตรฐาน และตรงตามความคาดหวังของลูกค้าในแต่ละวัน.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• กำหนดเป้าหมายและวางแผนการทำงานอย่างชัดเจน เพื่อจัดลำดับความสำคัญ จัดระเบียบ และให้งานบรรลุผลตามที่กำหนด.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• รับมือกับข้อร้องเรียน การระงับข้อพิพาท การแก้ไขปัญหาความขัดแย้ง และการเจรจาเพื่อหาข้อยุติร่วมกับฝ่ายที่เกี่ยวข้อง.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• ควบคุมและวางแผนอัตรากำลังพนักงานให้เหมาะสม เพื่อให้การบริการ การดำเนินงาน และเป้าหมายทางการเงินของแผนกบรรลุผล.
• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
• ส่งเสริมการสื่อสารอย่างต่อเนื่องและสม่ำเสมอกับพนักงาน เพื่อสร้างความเข้าใจในเป้าหมายทางธุรกิจ ถ่ายทอดความคาดหวัง รับรู้และยกย่องผลการปฏิบัติงาน และสร้างผลลัพธ์ที่ต้องการ.
• Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
• เข้าใจผลกระทบของการดำเนินงานของแผนกต่อเป้าหมายทางการเงินของสถานประกอบการโดยรวม และบริหารจัดการให้สามารถบรรลุหรือเกินกว่าเป้าหมายที่กำหนด.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• ใช้ทักษะด้านมนุษยสัมพันธ์และการสื่อสารในการเป็นผู้นำ สร้างอิทธิพลเชิงบวก และจูงใจผู้อื่น สนับสนุนการตัดสินใจทางธุรกิจและการเงินอย่างเหมาะสม แสดงถึงความซื่อสัตย์สุจริต และเป็นผู้นำด้วยการเป็นแบบอย่างที่ดี.
• Encourages and building mutual trust, respect, and cooperation among team members.
• ส่งเสริมและสร้างความไว้วางใจ ความเคารพ และความร่วมมือระหว่างสมาชิกในทีม.
• Serving as a role model to demonstrate appropriate behaviors.
• ปฏิบัติตนเป็นแบบอย่างที่ดีในการแสดงพฤติกรรมที่เหมาะสมในการทำงาน.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• ควบคุม ดูแล และบริหารพนักงาน รวมถึงการจัดการงานประจำวันทั้งหมด และมีความเข้าใจในหน้าที่ของพนักงานแต่ละตำแหน่งเพียงพอที่จะสามารถปฏิบัติงานแทนได้ในกรณีจำเป็น.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• สร้างและรักษาความสัมพันธ์ในการทำงานที่เปิดกว้าง โปร่งใส และส่งเสริมความร่วมมือระหว่างพนักงานภายในทีม.
• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
• ปฏิบัติหน้าที่ควบคุมดูแลทุกส่วนของแผนกต้อนรับส่วนหน้า ในกรณีที่ไม่มีผู้จัดการแผนกต้อนรับส่วนหน้า หรือผู้ช่วยผู้จัดการแผนกต้อนรับส่วนหน้าอยู่ปฏิบัติงาน.
• Provides services that are above and beyond for customer satisfaction and retention.
• ให้บริการที่เหนือความคาดหวัง เพื่อสร้างความพึงพอใจและความภักดีของลูกค้า.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• พัฒนาคุณภาพการบริการ โดยการสื่อสาร ชี้แนะ และช่วยให้พนักงานเข้าใจความต้องการของลูกค้า พร้อมให้คำแนะนำ ข้อเสนอแนะ และการโค้ชรายบุคคลเมื่อจำเป็น.
• Responds to and handles guest problems and complaints.
• ตอบสนองและแก้ไขปัญหาหรือข้อร้องเรียนของลูกค้าอย่างเหมาะสมและมีประสิทธิภาพ.
• Sets a positive example for guest relations.
• เป็นแบบอย่างที่ดีด้านการดูแลความสัมพันธ์กับลูกค้า.
• Empowers employees to provide excellent customer service.
• ส่งเสริมและมอบอำนาจให้พนักงานสามารถให้บริการลูกค้าได้อย่างยอดเยี่ยม.
• Observes service behaviors of employees and provides feedback to individuals.
• สังเกตพฤติกรรมการให้บริการของพนักงาน และให้ข้อเสนอแนะเพื่อการพัฒนาเป็นรายบุคคล.
• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
• ติดต่อและสื่อสารกับลูกค้าเพื่อรับฟังความคิดเห็นเกี่ยวกับคุณภาพของสินค้า ระดับการให้บริการ และความพึงพอใจโดยรวม.
• Ensures employees understand customer service expectations and parameters.
• ทำให้พนักงานเข้าใจมาตรฐาน ความคาดหวัง และขอบเขตของการบริการลูกค้าอย่างชัดเจน.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• เน้นย้ำความพึงพอใจของลูกค้าในการประชุมแผนกทุกครั้ง และมุ่งเน้นการปรับปรุงคุณภาพอย่างต่อเนื่อง.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• ถ่ายทอดและให้ข้อมูลแก่ผู้บังคับบัญชา เพื่อนร่วมงาน และผู้ใต้บังคับบัญชา ผ่านทางโทรศัพท์ เอกสารลายลักษณ์อักษร อีเมล.
• หรือการสื่อสารโดยตรง.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• วิเคราะห์ข้อมูลและประเมินผลลัพธ์ เพื่อเลือกแนวทางที่เหมาะสมที่สุดในการแก้ไขปัญหา.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• แจ้งและ/หรือรายงานข้อมูลที่เกี่ยวข้องให้แก่ผู้บริหาร เพื่อนร่วมงาน และผู้ใต้บังคับบัญชา รับทราบอย่างถูกต้องและทันท่วงที.
• Performs all duties at the Front Desk as necessary.
• ปฏิบัติหน้าที่งานต้อนรับส่วนหน้ากตำแหน่งตามความจำเป็น.
• Runs Front Desk shifts whenever necessary.
• ปฏิบัติงานควบคุมกะงานของแผนกต้อนรับส่วนหน้าเมื่อมีความจำเป็น.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
• เข้าร่วมการประชุมของแผนก และสื่อสารเป้าหมายของแผนกต้อนรับส่วนหน้าอย่างชัดเจนและสม่ำเสมอ เพื่อให้เกิดผลลัพธ์ตาม.
• ที่องค์กรกำหนด.
• Bachelor's degree or diploma, with at least 5 years of experience in guest services, front desk operations, or a related professional area.
• สำเร็จการศึกษาระดับปริญญาตรีหรือประกาศนียบัตร และมีประสบการณ์ทำงานอย่างน้อย 5 ปี ในงานบริการลูกค้า งานแผนกต้อนรับส่วนหน้า หรือสายงานที่เกี่ยวข้อง.
• 3 years experience in Front office Supervisor.
• มีประสบการณ์ทำงานในตำแหน่งหัวหน้างานแผนกต้อนรับส่วนหน้าอย่างน้อย 3 ปี.
• Excellent communicate in Thai and English.
• มีทักษะการสื่อสารภาษาไทยและภาษาอังกฤษในระดับดีเยี่ยม.
• Service mind required.
• มีใจรักงานบริการ.

Experience:

No experience required

Job type:

Full-time

• หากใช้ ภาษาอังกฤษได้จะพิจารณาเป็นพิเศษ
• ยินดีต้อนรับเด็กจบใหม่ทุกสาขา -สัมภาษณ์ On-site
• Trial 3 วันก่อนรับเข้าเป็นพนักงานประจำ
• หยุด 6 วันต่อเดือน ไม่รวมนัขตฤกษ์
• ฐาน 12K SVC 4000-5000 ได้เดือนที่ สอง เป็นต้นไป.
• Line 065-516-8364.

Experience:

No experience required

Job type:

Full-time

• หากใช้ ภาษาอังกฤษได้จะพิจารณาเป็นพิเศษ
• ยินดีต้อนรับเด็กจบใหม่ทุกสาขา.
• สัมภาษณ์ On-site
• Trial 3 วันก่อนรับเข้าเป็นพนักงานประจำ
• หยุด 6 วันต่อเดือน ไม่รวมนัขตฤกษ์
• ฐาน 12K SVC 4000-5000 ได้เดือนที่ สอง เป็นต้นไป.
• Line 065-516-8364.

Experience:

No experience required

Skills:

English

Job type:

Part-Time

• Locally is hiring Local Assistants in Bangkok to provide on-the-ground, one-on-one support to foreign residents and visitors. This is flexible, task-based work you'll be matched to bookings based on your availability, location, and skills (e.g., English ability, familiarity with government offices, hospitals, or specific districts).
• Accompany and assist customers with everyday errands (shopping, deliveries, appointments).
• Help with translation and interpretation during appointments or transactions.
• Support visa run trips and immigration office visits.
• Accompany customers to hospitals or clinics and help communicate with staff.
• Help navigate government paperwork and official processes.
• Communicate professionally and promptly with customers and with the Locally team before, during, and after each booking.
• Who We're Looking For.
• Based in Bangkok, comfortable traveling to different districts for bookings.
• Conversational to fluent English (additional languages are a plus).
• Reliable, punctual, and comfortable representing yourself professionally to foreign clients.
• Comfortable navigating government offices, hospitals, or similar institutions is a strong plus.
• Smartphone access and comfort with basic messaging apps for booking coordination.
• Willing to complete our identity verification and screening process.
• What You Can Expect From Us.
• Clear, honest communication about assignments, pay, and the current stage of the company.
• Pay per completed booking (rate details shared during the application/interview process).
• A straightforward application and screening process application, screening conversation, ID verification, and onboarding.
• The opportunity to be one of the first assistants shaping how Locally works, with room to grow as the platform expands to new cities.

Experience:

No experience required

Skills:

Fast Learner, Service-Minded, .NET, Thai, English

Job type:

Full-time

• วุฒิการศึกษา: ปริญญาตรีขึ้นไป.
• สาขาวิชา: สาขาเทคโนโลยีสารสนเทศ, วิทยาการคอมฯ และสาขาอื่น ๆ ที่เกี่ยวข้อง.
• เพศ: ทุกเพศ.
• อายุ: 22 ปีขึ้นไป.
• ประสบการณ์: 0 - 10 ปี.
• มีบุคลิกภาพดี สามารถทำงานเป็นทีมได้ และมีความรับผิดชอบสูง.
• มีความขยัน ตั้งใจ อดทน และมีทัศนคติที่ดีต่อบริษัท.
• มีความกระตือรือร้น รักการเรียนรู้สิ่งใหม่ ๆ และสนใจเทคโนโลยี.
• มีความรู้ความเข้าใจเกี่ยวกับการ Scalable Applications.
• มีประสบการณ์ในการพัฒนาโปรแกรมติดต่อฐานข้อมูล เช่น MySql, Oracle, SQL Server เป็นต้น.
• หน้าที่และความรับผิดชอบ (Responsibility) (มีพี่ๆ สอนงานให้).
• ดำเนินการแก้ไข หรือให้คำแนะนำเพื่อแก้ปัญหาเบื้องต้นรวมถึงให้บริการตามคำร้องของผู้ใช้งานระบบสารสนเทศ.
• ดำเนินการแก้ไขโปรแกรมให้สามารถใช้งานได้อย่างมีประสิทธิภาพ.
• งานอื่น ๆ ตามที่ได้รับมอบหมายเพิ่มเติม.
• จัดทำรายงานประจำเดือนเกี่ยวกับจำนวนปัญหา หรือคำร้องขอที่ได้รับในแต่ละเดือน.
• ทำงานที่สำนักงานของลูกค้า (ศูนย์ราชการ แจ้งวัฒนะ).

Skills:

Recruitment, Energetic

Job type:

Full-time

• Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
• Job Responsibilities.
• Execute F&B services in a manner consistent with the SLA's, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations.
• Responsible for the management of catering satisfaction, including regular satisfaction surveys and optimization of food service operations.
• Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to food and beverage services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests.
• Financial management of F&B services, including budget management and expense tracking.
• Purchase and manage F&B supplies and vendor management.
• Manage and plan events, including but not limited to tech talks, team off-site/team building and any other client/user request.
• Proactive support to collect feedback from business team members regularly and take actions accordingly.
• Have knowledge of Food Safety guidelines, banquets/catering setup along with coffee breaks.
• The ability to identify, assess, manage and correct risks as needed.
• Management of work order ticketing system in managing ticketing system.
• Support data collection, analysis and reporting to ensure alignment with the Clients' goals and objectives.
• General administrative work as reasonable requested.
• Ensuring Exceptional Service.
• Assists with third party vendor relationships and service partners to provide optimal service delivery.
• Intuitive service delivery, anticipating needs or concerns exceeding Client expectations.
• Builds meaningful lasting relationships with Client employees and guests.
• Visibly engaged and well known in the workplace.
• Receives and responds to all requests or issues in an appropriate and timely manner.
• Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to Client's operations occur.
• Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies.
• Assistance and flexibility with Client events as needed to ensure flawless delivery.
• Perform additional job duties, as requested.
• 2 years or more relevant experience in office operations in a Food and Beverage environment with an educational background in Hospitality/Business preferred.
• Excellent organizational, multi-tasking and prioritize in a busy and dynamic environment with willingness to accept challenges, verbal and written communication skills.
• Ability to remain energetic in a fast-paced environment and detailed oriented with strong analytical, problem-solving and financial skills.
• Excellent interpersonal skills, good team spirit, and ability to collaborate with a diverse range of people and job functions.
• Principled, flexible, and resourceful with a positive customer service mentality.
• On-site -Bangkok, THA.
• If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!.
• At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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• [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our.
• Contact Us.
• page > I want to work for JLL.

Experience:

No experience required

Skills:

Good Communication Skills, Leadership Skill, Outgoing Personality, English

Job type:

Part-Time

• Event planning & execution: source, quote and book venues; run events on the day host, welcome new members, manage the guest experience end to end; facilitate group conversations; capture photos and handle post-event wrap-up.
• Member & database management: keep the member database accurate and up to date; get to know members personally; track attendance for each event.
• Community growth & engagement: recruit new members and grow the branch; drive member retention; act as the face of the branch in your district.
• Branch operations & support: create branch-level social media content (Instagram, Facebook, TikTok, YouTube, X); handle communication with members, prospects, venues, contractors and partners; support the wider operation with branch administration as the branch grows.
• What we're looking for.
• A confident leader and organiser who takes ownership and gets things done.
• Self-motivated and entrepreneurial, with the drive to grow the branch (and your earnings) yourself.
• Genuinely warm and sociable great with people and building community.
• Flexible availability, as events may be scheduled for both week days and weekends.
• Thai national (required), able to read, speak and write English easily, based on or near Koh Samui.
• Own a personal mobile phone with a modern operating system, a Thai SIM and active mobile data.
• The arrangement.
• Permanent part-time position approximately 18 hours per week (monthly average).
• Small hourly base rate plus commission the harder you drive it, the more you make.
• An evolving role with room to grow as the branch and company expand.
• Full details: https://socialsisterssociety.com/careers/.
• Interested? Tell us about yourself, your relevant experience, and why you'd be a great Branch/Events Manager. Email [email protected] with the subject line "Branch/Events Manager Koh Samui".
• Phone / WhatsApp: +66 82 112 8843. WhatsApp or email is preferred please send your application in English.

Skills:

Quantitative Analysis

Job type:

Full-time

n-infinite.com.

Experience:

2 years required

Skills:

Quality Assurance, Recruitment, Thai

Job type:

Full-time

• Flexible on weekends and Public Holiday when team support needed.
• The Contact Center Manager is responsible for overseeing the daily operations of the contact center (Thai, Indonesia, Vietnam markets), ensuring high levels of customer satisfaction, operational efficiency, and team performance. This role manages customer service representatives, drives performance improvements, implements processes, and ensures service quality standards are consistently achieved.
• Operations Management & Human Resources.
• Manage and supervise daily contact center operations (calls, emails, chat channels).
• Ensure service levels, response times, and KPIs are met.
• Develop and implement operational procedures and workflows.
• Monitor call volumes and workforce planning (Roster) to ensure adequate staffing.
• Order and control small assets (PC/monitors) and amenities for the center.
• Coordinate staff recruitment, onboarding and termination with Allegiance as well as welfare benefits contracts.
• Submit Overtime and monthly bonus file to Allegiance.
• Team Leadership.
• Recruit, train, coach, and develop contact center Team Leaders and agents.
• Conduct Monthly and annual performance reviews and provide constructive feedback.
• Foster a positive, motivated, and customer-focused work environment.
• Coordinate animation (monthly events) with Team Leader and Director.
• Handle escalated customer complaints and complex cases.
• Performance & Quality Management.
• Track and analyze performance metrics (AHT, CSAT, CVR, AVERGA) on daily and monthly basis.
• Prepare operational reports and present performance insights to senior management.
• Animate the Quality committee with Coach, Team Leaders and Quality Manager and define improvement initiatives.
• Identify training needs and organize coaching sessions.
• Compliance & Process Improvement.
• Ensure compliance with company policies and data protection regulations. Assist Director with PCI certification.
• Bachelor's degree in Business Administration, Management, or related field.
• 5+ years experience in customer service/contact center operations.
• Minimum 2-3 years in a leadership or managerial role.
• Strong knowledge of contact center KPIs and workforce management.
• Fluency in Thai (both spoken and written).
• Skills & Competencies.
• Strong leadership and people management skills.
• Excellent communication and conflict-resolution abilities.
• Analytical and problem-solving mindset.
• Experience with CRM and contact center systems.
• Ability to work in a fast-paced, performance-driven environment.
• Customer-centric approach.
• Preferred Qualifications.
• Experience managing multi-channel or omnichannel contact centers.
• Knowledge of quality assurance frameworks.
• Experience with workforce management tools and reporting dashboards.

Skills:

Customer Relationship Management (CRM), Project Management, Data Analysis

Job type:

Full-time

• Develop and execute strategic account plans to drive customer retention, growth, and advocacy.
• Proactively engage with customers to understand their business objectives, challenges, and technical requirements.
• Act as a trusted advisor, guiding customers through change management initiatives and product adoption processes.
• Monitor customer health, analyze usage data, and identify opportunities for process improvements and increased value realization.
• Collaborate cross-functionally with sales, product, and technical support teams to address customer needs and resolve complex issues.
• Leverage strong business communication skills to conduct effective presentations, workshops, and business reviews with executive stakeholders.
• Contribute to the ongoing development and refinement of customer success strategies and best practices.
• Drive customer satisfaction through exceptional customer experience (CX) and proactive relationship management.
• Identify opportunities for upselling and cross-selling, working closely with the Sales Management team.
• Manage and prioritize multiple customer engagements and projects concurrently, demonstrating strong program and project management capabilities.
• Provide technical support guidance and escalation management when necessary, ensuring timely resolution.
• Bachelor's degree in Business, Computer Science, or a related field.
• Proven experience in a customer-facing role, such as Account Management or Customer Success, preferably within a B2B SaaS environment.
• Demonstrated expertise in Customer Relationship Management (CRM) and a deep understanding of customer engagement methodologies.
• Strong analytical skills with the ability to perform Data Analysis and Data Management to derive actionable insights.
• Excellent Business Communications skills, both written and verbal, with the ability to articulate complex information clearly and concisely.
• Experience with Change Management principles and guiding customers through transitions.
• A strong passion for delivering exceptional Customer Experience (CX) and driving Customer Satisfaction.
• Familiarity with Product Management concepts and the ability to articulate product value.
• Proven ability in Program Management and Project Management, with experience managing multiple initiatives simultaneously.
• Understanding of Sales Management principles and the ability to identify growth opportunities.
• Basic understanding of Technical Support processes and ability to troubleshoot common issues.
• LI-SP1.
• Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. Trusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. For more information, visit www.konghq.com.

Experience:

3 years required

Skills:

Microsoft Office, Power point, Data Entry, Salesforce

Job type:

Full-time

• At Sensient Technologies, we are experts in the science, art and innovation of color and flavor. We are market savvy and visionary. We are problem solvers. And we will be better with you.
• Sensient Technologies (Thailand) Ltd. is located in downtown Bangkok. We offer you a pleasant office environment, a friendly working atmosphere and a bright career opportunity. In this role, you will work cooperatively with the commercial team to grow existing customers by managing order administration, contract review, problem resolu ...
• End-to-end order management - handle order entry, processing, follow-up, and contract review across multiple business units, ensuring accuracy in customer pricing, order flow, and product/shipping details.
• Cross-functional coordination - partner with account managers, sales admin, production, shipping, and lab teams to identify and resolve discrepancies or missing information.
• Customer relationship management - engage directly with buyers to build strong, trust-based relationships; follow up with both customers and internal teams on future order trends and PO confirmations through the demand forecast analysis process.
• Shipment & delivery monitoring - run and review the daily open order report, coordinate with planners and shipping personnel, track shipments with carriers, and expedite as needed to ensure on-time delivery.
• Phone service standards - promptly answer incoming calls in line with supervisor expectations, maintaining a 95% service level with zero abandoned calls.
• Data & documentation management - set up and maintain customer files, verify contract details against orders, and support the pricing coordinator/customer service manager with data entry as needed.
• Complaint resolution - investigate customer complaints, gather relevant information, log into Salesforce within 24 hours, determine root cause and corrective actions, and follow up with customers and account managers.
• Bachelor's degree in related scientific fields. Science degree would be advantage.
• At least 3 years of customer service experience.
• International experience preferred in customer service.
• Strong communication skills, including ability to capture the detail of a situation and communicate accurately, professionally and completely, verbally and in writing.
• Intermediate proficiency in JDE and working in a Microsoft Office environment (Word, Excel, Power Point). Knowledge of Access database.
• The opportunity to collaborate with your colleagues, building relationships and develop your professional experience with both Thailand and Regional teams.
• A thorough and effective training experience during onboarding and beyond.
• Sensient Technologies Corporation is a leading global manufacturer and marketer of colors, flavors, and other specialty ingredients. Sensient uses advanced technologies and robust global supply chain capabilities to develop specialized solutions for food and beverages, as well as products that serve the pharmaceutical, nutraceutical, cosmetic, and personal care industries.
• As a dynamic and diversified global leader, we offer an excellent salary and comprehensive benefits package. For more information, visit our website at http://www.sensient.com.
• Sensient is an Equal Opportunity Employer, headquartered in Milwaukee, Wisconsin, USA.

Experience:

2 years required

Skills:

Able to work as a shift, Creative Thinking, Good Communication Skills, High Responsibilities, Leadership Skill, Thai

Job type:

Full-time

• โทร: 056-705-953-7 หรือ 089-895-0667.
• อีเมล: [email protected].
• Line ID: 0898950667.

Experience:

3 years required

Skills:

Good Communication Skills

Job type:

Full-time

• Liaise with tenants to assume daily point of contact for retailer relationship management.
• Build and maintain closer relationship between tenants and tenant relation team to ensure effective relation and support business goals.
• Provide important information to the tenants on all operational matters to align with standards of products and services, and support business operations effectively.
• Provide advice to tenants on relevant topics such as shop concept, image, merchandise, selling strategies and services to ensure and support effective operations and create alignment.
• Analyze tenant satisfaction surveys to improve operations and identify ways to support tenants appropriately.
• Perform other responsibilities as assigned.
• Bachelor's Degree in related field.
• Minimum of 0-3 years of responsible experience.
• Have understanding in business administration and property management.
• Have good communication skills.
• Have good human relations.
• Have good computer skills.
• Be able to coordinate.
• Skills.
• Additional Information.