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Experience:

1 year required

Skills:

Microsoft Office, English

Job type:

Full-time

• Process documents and general administration work.
• Handle internal and external correspondence/ communication.
• Coordinate between Thai and foreign agencies or participants.
• Any other duties assigned.
• Thai Nationality.
• Bachelor s Degree.
• At least 1 year experience in related field (Education industry is preferable; overseas study or overseas work experience is a plus).
• Good command of English.
• Computer literacy (Microsoft Office).
• Soft skills; Result Orientation, Teamwork, Planning and Organizing, Effective Communication, Proactive.

Experience:

1 year required

Skills:

Quality Assurance, Risk Management

Job type:

Full-time

• Perform client Know Your Client (KYC) reviews, ensuring that they meet the quality and productivity standards expected of them based on the requirements of the Centre of Excellence.
• Analysts play a crucial role in delivering our engagements on time and to the quality standards expected by the Firm and regulators.
• Achieve high quality and productivity and perform stretch roles suited to their career pathway.
• Proactively manage your own work allocation and meet daily, monthly productivity and quality targets by seeking clear guidance, instruction or coaching to help fulfil your role.
• Update metrics trackers accurately and in a timely manner including client and relevant work flow systems.
• Proactively build relationships with all team members within PwC including engagement with client teams as well as other risk & quality teams.
• Carry out pre engagement compliance tasks associated with client and project onboarding.
• Communicate effectively and professionally verbally and in writing with a range of key stakeholders.
• Work collaboratively to drive ideas/solutions with peers, Team Leaders and managers which will improve Client and PwC's efficiency process.
• Be able to implement and adapt to new or changing processes quickly.
• What You'll Bring.
• Knowledge of regulatory developments driving the industry and key issues affecting regulated firms.
• Strong knowledge of various company structures.
• Responsibility towards others (training, performance, workload/productivity, development).
• A high level of attention to detail and experience with following strict processes and requirements.
• Experience with quality and/or control testing or audits.
• Experience within the financial services sector.
• One year of experience in KYC, AML, or compliance roles is preferred.
• Bachelor's degree or equivalent in relevant fields such as Risk Management, Finance, Business Administration, or industrial engineer.
• How You'll Make a Difference.
• At PwC Midde East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.
• Why You'll Love Working at PwC.
• At PwC Middle East, you'll find more than just a job - you'll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You'll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here. Discover more about Life at PwC Middle East.

Experience:

2 years required

Skills:

Quality Assurance, Recruitment, Thai

Job type:

Full-time

• Flexible on weekends and Public Holiday when team support needed.
• The Contact Center Manager is responsible for overseeing the daily operations of the contact center (Thai, Indonesia, Vietnam markets), ensuring high levels of customer satisfaction, operational efficiency, and team performance. This role manages customer service representatives, drives performance improvements, implements processes, and ensures service quality standards are consistently achieved.
• Operations Management & Human Resources.
• Manage and supervise daily contact center operations (calls, emails, chat channels).
• Ensure service levels, response times, and KPIs are met.
• Develop and implement operational procedures and workflows.
• Monitor call volumes and workforce planning (Roster) to ensure adequate staffing.
• Order and control small assets (PC/monitors) and amenities for the center.
• Coordinate staff recruitment, onboarding and termination with Allegiance as well as welfare benefits contracts.
• Submit Overtime and monthly bonus file to Allegiance.
• Team Leadership.
• Recruit, train, coach, and develop contact center Team Leaders and agents.
• Conduct Monthly and annual performance reviews and provide constructive feedback.
• Foster a positive, motivated, and customer-focused work environment.
• Coordinate animation (monthly events) with Team Leader and Director.
• Handle escalated customer complaints and complex cases.
• Performance & Quality Management.
• Track and analyze performance metrics (AHT, CSAT, CVR, AVERGA) on daily and monthly basis.
• Prepare operational reports and present performance insights to senior management.
• Animate the Quality committee with Coach, Team Leaders and Quality Manager and define improvement initiatives.
• Identify training needs and organize coaching sessions.
• Compliance & Process Improvement.
• Ensure compliance with company policies and data protection regulations. Assist Director with PCI certification.
• Bachelor's degree in Business Administration, Management, or related field.
• 5+ years experience in customer service/contact center operations.
• Minimum 2-3 years in a leadership or managerial role.
• Strong knowledge of contact center KPIs and workforce management.
• Fluency in Thai (both spoken and written).
• Skills & Competencies.
• Strong leadership and people management skills.
• Excellent communication and conflict-resolution abilities.
• Analytical and problem-solving mindset.
• Experience with CRM and contact center systems.
• Ability to work in a fast-paced, performance-driven environment.
• Customer-centric approach.
• Preferred Qualifications.
• Experience managing multi-channel or omnichannel contact centers.
• Knowledge of quality assurance frameworks.
• Experience with workforce management tools and reporting dashboards.

Experience:

3 years required

Skills:

Microsoft Office, Power point, Data Entry, Salesforce

Job type:

Full-time

• At Sensient Technologies, we are experts in the science, art and innovation of color and flavor. We are market savvy and visionary. We are problem solvers. And we will be better with you.
• Sensient Technologies (Thailand) Ltd. is located in downtown Bangkok. We offer you a pleasant office environment, a friendly working atmosphere and a bright career opportunity. In this role, you will work cooperatively with the commercial team to grow existing customers by managing order administration, contract review, problem resolu ...
• End-to-end order management - handle order entry, processing, follow-up, and contract review across multiple business units, ensuring accuracy in customer pricing, order flow, and product/shipping details.
• Cross-functional coordination - partner with account managers, sales admin, production, shipping, and lab teams to identify and resolve discrepancies or missing information.
• Customer relationship management - engage directly with buyers to build strong, trust-based relationships; follow up with both customers and internal teams on future order trends and PO confirmations through the demand forecast analysis process.
• Shipment & delivery monitoring - run and review the daily open order report, coordinate with planners and shipping personnel, track shipments with carriers, and expedite as needed to ensure on-time delivery.
• Phone service standards - promptly answer incoming calls in line with supervisor expectations, maintaining a 95% service level with zero abandoned calls.
• Data & documentation management - set up and maintain customer files, verify contract details against orders, and support the pricing coordinator/customer service manager with data entry as needed.
• Complaint resolution - investigate customer complaints, gather relevant information, log into Salesforce within 24 hours, determine root cause and corrective actions, and follow up with customers and account managers.
• Bachelor's degree in related scientific fields. Science degree would be advantage.
• At least 3 years of customer service experience.
• International experience preferred in customer service.
• Strong communication skills, including ability to capture the detail of a situation and communicate accurately, professionally and completely, verbally and in writing.
• Intermediate proficiency in JDE and working in a Microsoft Office environment (Word, Excel, Power Point). Knowledge of Access database.
• The opportunity to collaborate with your colleagues, building relationships and develop your professional experience with both Thailand and Regional teams.
• A thorough and effective training experience during onboarding and beyond.
• Sensient Technologies Corporation is a leading global manufacturer and marketer of colors, flavors, and other specialty ingredients. Sensient uses advanced technologies and robust global supply chain capabilities to develop specialized solutions for food and beverages, as well as products that serve the pharmaceutical, nutraceutical, cosmetic, and personal care industries.
• As a dynamic and diversified global leader, we offer an excellent salary and comprehensive benefits package. For more information, visit our website at http://www.sensient.com.
• Sensient is an Equal Opportunity Employer, headquartered in Milwaukee, Wisconsin, USA.

Experience:

2 years required

Skills:

Able to work as a shift, Creative Thinking, Good Communication Skills, High Responsibilities, Leadership Skill, Thai

Job type:

Full-time

• โทร: 056-705-953-7 หรือ 089-895-0667.
• อีเมล: [email protected].
• Line ID: 0898950667.

Experience:

3 years required

Skills:

Good Communication Skills

Job type:

Full-time

• Liaise with tenants to assume daily point of contact for retailer relationship management.
• Build and maintain closer relationship between tenants and tenant relation team to ensure effective relation and support business goals.
• Provide important information to the tenants on all operational matters to align with standards of products and services, and support business operations effectively.
• Provide advice to tenants on relevant topics such as shop concept, image, merchandise, selling strategies and services to ensure and support effective operations and create alignment.
• Analyze tenant satisfaction surveys to improve operations and identify ways to support tenants appropriately.
• Perform other responsibilities as assigned.
• Bachelor's Degree in related field.
• Minimum of 0-3 years of responsible experience.
• Have understanding in business administration and property management.
• Have good communication skills.
• Have good human relations.
• Have good computer skills.
• Be able to coordinate.
• Skills.
• Additional Information.

Experience:

5 years required

Skills:

Product Development, Financial Reporting, Project Management, Data Analysis, Negotiation, Accounting, Telesales

Job type:

Full-time

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• Frontline Sales (Telesales).
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• Product Development.
• Data Science / Digital Analytic.
• Network Engineering.
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• Specialist, Migrant and Tourist.
• 23/07/2026.
• Lead the end-to-end commercial management and growth of the Inbound Tourist segment across Pre-Arrival, On-Arrival, and Post-Arrival customer journeys. Accountable for developing and executing segment strategies, product and promotional initiatives, channel optimization, and partnership programs to maximize subscriber acquisition, revenue, and customer experience. Drive business performance through data-driven decision-making, cross-functional leadership, and execution of strategic transformation initiatives while ensuring alignment with commercial objectives and regulatory requirements.
• Lead the overall growth and performance of the Inbound Tourist business across pre-arrival, on-arrival, and post-arrival touchpoints to drive customer acquisition, revenue growth, and customer experience.
• Develop and execute short- to medium-term business strategies by analyzing market trends, customer insights, competitive landscapes, and business performance to achieve commercial objectives.
• Drive product and commercial initiatives by planning, launching, monitoring, and optimizing tourist products, promotions, pricing, and channel strategies across online and offline platforms.
• Manage strategic projects and business transformation initiatives, including digital platforms, eSIM enhancement, airport sales process improvement, product portfolio optimization, fraud prevention, and other cross-functional programs.
• Monitor and evaluate business performance through data analysis, KPI tracking, financial reporting, and performance reviews, providing actionable recommendations to improve business outcomes.
• Collaborate with cross-functional teams and external partners to ensure effective execution of business initiatives, operational excellence, regulatory compliance, and successful project delivery.
• Strengthen business partnerships and channel development by working closely with tourism organizations, travel agencies, online travel platforms, retailers, and strategic partners to expand market opportunities and enhance customer reach.
• Provide leadership and guidance to junior team members, fostering collaboration, knowledge sharing, and continuous improvement while ensuring successful delivery of team objectives.
• Bachelor's or Master's Degree in Marketing, Business Administration, Economics, Tourism Management, Telecommunications, or related disciplines.
• Strong commercial acumen with the ability to translate market opportunities into revenue-generating initiatives.
• Experience.
• 5+ years of experience in Telecom, Commercial Management, Tourism, Product Management, Channel Management, or related business functions.
• Proven experience leading end-to-end commercial initiatives, product launches, or strategic projects.
• Experience managing cross-functional stakeholders and external business partners to deliver commercial outcomes.
• Demonstrated success in driving revenue growth, customer acquisition, or channel performance improvements.
• Skill and Knowledge.
• Strategic and commercial thinking.
• Strong business analytics and performance management capability.
• Product development and go-to-market management.
• Project management and business transformation leadership.
• Stakeholder influencing and partner management.
• Strong communication, presentation, and negotiation skills.
• Ability to lead initiatives through uncertainty and drive execution across multiple functions.
• Apply now.
• TRUE CORPORATION.
• PRIVACY POLICY.
• True Corporation Public Company Limited. All rights reserved.

Experience:

5 years required

Skills:

Negotiation, Assurance

Job type:

Full-time

• Overseeing or reviewing, completing and processing various degrees of documents and database regarding quoting, tracking, tracing, delivery and billing of products and services to customers.
• Providing basic to more specialized analysis of customer service operations, such as success rates, problem resolution, resource requirements, billing and related areas.
• Establishing effective relations with internal and external customers to identify op ...
• Providing feedback and guidance, responding to customer inquiries regarding procedures, details/specifications in relation to shipments, invoices, ensuring the appropriate fees applies, payments and assisting in the resolution of problems; assists with receiving customer feedback and coordinating resources and responses as required.
• Analyzing and reviewing operations, results, feedback and related customer service information on an ongoing to as needed basis to determine trends, draw conclusions, interpret findings, and presents results, proposals and recommendations to management.
• Ensuring the accuracy of more standard to very complex customer service documentation through audits, queries, and KPIs/operational reviews; works with teams to resolve discrepancies.
• Assisting with developing customer service or cross-functional project or program objectives, which includes proposed budgets, timelines, materials, personnel, and other project requirements, receives direction and presents information to management; may develop and manage areas that are moderate in scope or impact.
• Interpreting and applying department policies and procedures and assists with applicable laws, rules, and regulations; ensures process and operations compliance and receives guidance within these areas as needed.
• WHAT ARE WE LOOKING FOR?.
• College, professional or university degree in supply chain, business administration or related functional area or equivalent education and experience is often accepted.
• At least five years of experience in air/ocean processes including experience with specialized or technical programs or operations.
• General to advanced professional knowledge of customer service in the industry.
• Understanding, interpreting and applying department policies and procedures and laws, rules, and regulations within customer service area.
• If applicable, supervising, evaluating and making recommendations regarding staff.
• Reviewing, completing, developing and analyzing information.
• Serving as a team member and the development and management of projects.
• Excellent relationship, consulting and negotiation skills.
• Close coordination with customers' management local and oversea team.
• Communicating with internal regional team.
• Operating in a both a team and individual contributor environment.
• Communicating with co-workers to provide and receive direction.
• WHAT DO WE HAVE TO OFFER?.
• With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There's no doubt that you will be compensated for your hard wok and commitment so if you'd like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
• ABOUT TOMORROW.
• We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.
• CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Experience:

1 year required

Skills:

Mechanical Engineering, Leadership Skill

Job type:

Full-time

• Oversee the installation, operation, and maintenance of all MEP systems within the data centres.
• Ensure all MEP infrastructure, including mechanical, electrical, and fire suppression systems, and security systems operate reliably and efficiently.
• Implement and maintain safety policies, procedures, and best practices.
• Coordinate with shift teams to ensure seamless 24/7 coverage and effective handovers between shifts.
• Developing processing plans and optimizing resource allocation.
• Plan and oversee preventative and corrective maintenance activities, ensuring all equipment and systems are serviced according to manufacturer and company standards.
• Coordinate with vendors and contractors for maintenance and upgrade projects, ensuring minimal impact on operations.
• Implement preventive maintenance strategies to minimize downtime.
• Diagnose and resolve issues promptly.
• Ensure all equipment operations comply with relevant building codes, and environmental, health & safety regulations.
• Maintain up-to-date documentation and records to support compliance audits and certifications.
• Evaluating operational systems and facility infrastructure to ascertain and improve operational efficiencies.
• Gathering and analysing data and reports.
• Support the Mechanical Engineering Manager and Critical Services Manager in developing and implementing strategic initiatives to enhance mechanical system performance and support business growth.
• Bachelor's degree in mechanical / electrical / building services engineering or a related field.
• Minimum of 1 year of experience in facilities management / engineering / building services. Fresh graduates are also welcomed to apply.
• Knowledge of data centre mechanical infrastructure, including HVAC, chillers, cooling towers, pumps and compressors.
• Troubleshooting and problem-solving skills.
• Good verbal and written communication skills.
• DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
• If you're ready to grow with one of the fastest-moving companies in the data center industry, apply now and be part of our global journey.

Experience:

3 years required

Skills:

Microsoft Office, Service-Minded, Power point, Leadership Skill, English

Job type:

Full-time

• Manage and coordinate executives' calendars, appointments, and schedules.
• Arrange meetings, conference calls, and business appointments.
• Organize travel arrangements, accommodation, transportation, and itineraries.
• Manage executive correspondence, emails, and documentation.
• Handle confidential information with discretion and professionalism.
• Meeting Coordination.
• Schedule and coordinate internal and external meetings.
• Prepare meeting agendas, materials, and supporting documents.
• Attend meetings when required and record meeting minutes.
• Track and follow up on action items and deadlines resulting from meetings.
• Coordinate logistics for management meetings, workshops, and events.
• Documentation & Presentation Support.
• Prepare, format, and organize reports, presentations, and business documents.
• Compile information from various departments for executive review.
• Maintain organized filing systems and records, both electronic and physical.
• Stakeholder Coordination.
• Serve as a point of contact between executives and internal/external stakeholders.
• Coordinate communications and follow-ups across departments.
• Support the smooth flow of information between leadership and business teams.
• Office & Event Support.
• Assist in organizing executive events, town halls, leadership meetings, and workshops.
• Coordinate attendee registration, meeting logistics, and related administrative activities.
• Support other ad-hoc administrative tasks as assigned.
• Bachelor's degree in Business Administration or a related field.
• Minimum 3 years of experience as an Executive Secretary, Executive Assistant, Personal Assistant, or related role.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office (PowerPoint, Excel, Word, Outlook).
• Ability to maintain confidentiality and handle sensitive information.
• Strong attention to detail and follow-through.
• Fluent in Thai and English.

Experience:

1 year required

Skills:

Leadership Skill

Job type:

Full-time

• To take orders and make freight and document pick-up arrangements.
• To distribute relevant pick up and document instructions to Trucking, Custom Brokerage and Messenger team.
• To review, check and verify air export documents as provided by shippers.
• To strictly follow export-handling procedures as established by the management.
• To do daily operations of customer services, including order receiving, order follow-ups, report preparation and customer retention activities.
• To do shipment tracking and advise local or oversea customers and offices on any discrepancies.
• To communicate with overseas offices, local vendors and customers on shipment inquires and to handle customers' complaints.
• To handle & achieve company's quality system such as IO, OPS, Training hours, EXCEL.
• To take up additional assignments as required to meet with the Company needs.
• University graduate, preferably with minimum 1 year's relevant experience.
• Be able to work under pressure and in time frame.
• Good communication in English.
• Chinese speaking is preferrable.
• Well-versed in MS Office.
• Additional Information.
• Expeditors offers excellent benefits.
• Paid Vacation, Holiday.
• Group Medical & Life & Accident Insurance.
• Employee Stock Purchase Plan.
• Training and Personnel Development Program.
• Work Location: Head Office, Empire Tower, 44th Floor, South Sathorn Road, Yannawa, Bangkok, Thailand.
• All your information will be kept confidential according to EEO guidelines.

Experience:

2 years required

Skills:

Able to work as a shift, Creative Thinking, Good Communication Skills, High Responsibilities, Leadership Skill, Thai

Job type:

Full-time

• โทร: 056-705-953-7 หรือ 089-895-0667.
• อีเมล: [email protected].
• Line ID: 0898950667.

Experience:

3 years required

Skills:

Project Management, Accounting, M&A, English

Job type:

Full-time

• Support the establishment and enhancement of the Group Corporate Governance Structure to ensure alignment with the policies of the listed company and applicable laws and regulations.
• Organize and coordinate Board of Directors' meetings and shareholders' meetings of subsidiary companies, including the preparation of meeting materials, minutes, and related documentation.
• Monitor and coordinate governance matters across subsidiary companies to ensure comp ...
• Support the appointment of directors, executives, and company secretaries of subsidiary companies, including the maintenance of statutory records and related corporate documentation.
• Research, analyze, and provide preliminary advice on legal, regulatory, and governance matters relating to the oversight and management of subsidiary companies.
• Assist in the development, implementation, and continuous improvement of the Group's corporate governance policies, manuals, and best practices.
• Coordinate with internal departments on matters relating to the Group's corporate structure, governance framework, and subsidiary oversight.
• Bachelor's degree in Business Administration, Accounting, Finance, Law, or a related field.
• At least 3-5 years of experience in Company Secretarial, Corporate Governance, or related corporate affairs functions.
• Strong knowledge of public limited company law, private company law, and corporate governance principles and best practices.
• Good understanding of the roles, duties, and fiduciary responsibilities of directors of both parent and subsidiary companies.
• Proficient in English communication, with the ability to prepare business correspondence and corporate documentation.
• Strong coordination, project management, and stakeholder management skills, with the ability to work effectively across multiple functions and entities.
• Completion of the Company Secretary Program (CSP) or other relevant corporate governance training will be an advantage.
• Experience overseeing multiple subsidiary companies, or involvement in corporate establishment, restructuring, group reorganization, mergers and acquisitions (M&A), will be highly preferred.

Experience:

2 years required

Skills:

Leadership Skill

Job type:

Full-time

• Infrastructure Monitoring: Support 24x7 monitoring of data center infrastructure and respond promptly to alerts and incidents.
• Break-Fix Support: Assist with break-fix maintenance across server, networking, and storage infrastructure.
• Installation and Testing: Help install, configure, and test hardware and software to support operational and business needs.
• Troubleshooting: Troubleshoot and resolve hardware, connectivity, and network-related issues in a timely manner.
• Preventive Maintenance: Support preventive inspections and routine maintenance activities to reduce downtime and operational risk.
• Operational Support: Assist with day-to-day data center operations while ensuring alignment with business and compliance requirements.
• SOP and MOP Compliance: Follow Standard Operating Procedures and Methods of Procedure to ensure safe, consistent, and compliant execution of work.
• Asset and Inventory Management: Maintain accurate asset and inventory records to support audits, reporting, and capacity planning.
• Performance Monitoring: Help monitor data center performance metrics and support corrective actions where needed.
• Project Support: Assist with small-to-large scale projects, including migrations, expansions, and operational improvement initiatives.
• Team Support: Carry out requests from the plant supervisor and office engineer, while supporting plant operators with site monitoring and maintenance activities.
• 2+ years of experience in IT infrastructure, technical operations, or a related field.
• Internship experience in data center operations, IT support, or infrastructure environments is preferred.
• Basic knowledge of data center infrastructure, including servers, networking, and storage.
• Strong troubleshooting, problem-solving, and decision-making skills, especially in time-sensitive situations.
• Effective communication and collaboration skills when working with stakeholders across functions and levels.
• Able to work independently, take ownership of tasks, and follow through on responsibilities.
• Flexible to support 24x7 operations, including weekends, public holidays, and on-call requirements.
• Strong organizational skills, attention to detail, and commitment to accurate documentation.
• Physically capable of handling hardware equipment up to 50 lbs.
• Demonstrates leadership potential, with the ability to support mentoring, training, and team capability building.
• Committed to continuous improvement and open to learning new technologies and industry practices.
• INCO: "Cushman & Wakefield".

Experience:

1 year required

Skills:

Accounting, eCommerce, Payroll, English

Job type:

Full-time

• provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.
• Our main focus is building the most advanced payment rails for Southeast Asia, with ...
• backed by global top-10 VCs. We're proud to be featured on among the fastest growing companies by.
• Y-Combinator.
• As a Senior Merchant Support, you will be in a fast-paced team that provides our customers with undivided attention and care. You will be ready to take on any issues or inquiries that our customers raise, work to prevent fires and support our customer's hurdle. You will capture important customer insights and feedback from inquiries that you will receive which will help us to continuously improve our product and service delivery. You will collaborate with various departments to solve the inquiries from customers. Through all the intensity of Senior Merchant Support, you will be the expert of our customers. You will understand our customers' pains, and solve it as your day to day activities! Given the continuous nature of transactions in the payments industry, we must remain prepared at all times to assist our customers. As customers are our utmost priority, your role as the Senior Merchant Support is crucial.
• Behaviour.
• Responsive.
• Enjoy the puzzle of solving open-ended problems; you have a great analytical mindset.
• Willing to be rostered on for weekends and public holiday.
• Perform can do attitude in handling assigned projects which involve research, analysis, also driving them to completion if required.
• Communicate well in English across teams within Xendit discipline and self-driven Confidence Eager to learn.
• You're goal oriented and able to pursue objectives consistent.
• You're able to show empathy and provide calm-responses to our customers to win their confidence.
• Experience.
• Have minimum 1 years experience in Customer/Merchant Operations management or similar departments in B2B sectors and/OR Relationship Management Experience in Banks, Financial Institutions. Fresh graduates who are eager to learn are also welcome.
• Bachelor's Graduate from reputable Universities majoring in: Engineering, Management, Finance / Accounting, Communications, Computer science/IT.
• Plus point if you are experienced in ticket management platform i.e. Zendesk, Freshdesk, Zoho, or similar tools.
• Handle customer inquiry by communicating through various channels to solve their needs.
• Communicate with customers through Email, Whatsapp, Slack, Live Chat and ticketing platforms.
• Provide necessary information requested by customers including but not limited to transaction, product, and onboarding related questions, and do escalation to related stakeholders if necessary.
• Analyze customer transaction status with operational tools (Splunk, Redash, Postman).
• Shows empathy.
• to ensure customer satisfaction.
• Raise awareness of existing issues or problems to other CS teams.
• Ask relevant questions to the customer to capture more context of the inquiries.
• Identify detailed types of inquiries in the ticketing platform for inquiry data insight, that will be used for product and process improvement.
• Provide support our customers during.
• Daylight time (operation working hour from 8:00 AM - 8:00 PM Bangkok time/GMT+7).
• Drive or contribute to changes & implementation.
• Generate idea of operational excellence project from experience in handling customer inquiry.
• Contribute to operational excellence projects and coordinate with relevant stakeholders.

Experience:

2 years required

Skills:

Leadership Skill

Job type:

Full-time

About Us Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide. For the better. Together. The Operations Ass ...

Experience:

5 years required

Skills:

Negotiation, Leadership Skill, Budgeting, English

Job type:

Full-time

• Key Roles and Responsibilities.
• Develop and execute operational and commercial strategies to achieve business objectives and maximize mall performance.
• Drive revenue growth through budgeting, cost control, tenant mix optimization, and commercial initiatives.
• Partner with the Leasing and Marketing teams to attract quality tenants, increase foot traffic, and enhance customer experience.
• Oversee daily mall operations, ensuring high standards of facilities, security, cleanliness, and service quality.
• Lead and develop cross-functional teams, set KPIs, and drive operational excellence.
• Build strong relationships with tenants, government agencies, business partners, and local communities.
• Bachelor's or Master's degree in Business Administration, Marketing, Management, or a related field.
• At least 5 years of experience in shopping center management or retail business operations.
• Strong abilities in strategic planning, team management, and budget control.
• Excellent leadership, communication, and negotiation skills.
• Good command of English in speaking, reading, and writing.
• Additional Information.

Experience:

3 years required

Skills:

English

Job type:

Full-time

• Control and examine service and standards of customer service staffs, including dressing and working processes, to ensure effective operations.
• Schedule shifts for customer service staffs to ensure appropriate worktime.
• Control overall operations and make statistic report of service use to submit to relevant functions.
• Coordinate with customers and relevant functions internal and external branch to improve standards of service and satisfy customers.
• Control and manage problems and comments to submit to relevant parties to solve, improve, respond to customer queries.
• Control preparation and maintenance of equipment and facilitators in customer service areas to ensure effective use.
• Keep up to date with lists of sales promotion activities in branch to provide accurate information to customers.
• Bachelor's degree in related field.
• Minimum of 1-3 years of responsible experience in related field and 0-3 years of team management.
• Have communication skills, including English skills.
• Have good and tidy personality.
• Be responsible and patient.
• Have problem-solving skill.
• Have service mind and good human relations.
• Skills.
• Additional Information.

Experience:

2 years required

Skills:

Customer Relationship Management (CRM), English, Thai

Job type:

Full-time

• Customer Assistance: Respond promptly to customer inquiries via support channel providing accurate information and resolving issues related to financial securities transactions, account management, and technical support.
• Product Knowledge: Develop a deep understanding of our products, services, and platforms to effectively address customer questions and provide guidance on account setup, investment strategies, and trading processes.
• Issue Resolution: Investigate and troubleshoot customer issues, collaborating with i ...
• Documentation: Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions, using our CRM system to track and follow up on open issues.
• Compliance: Adhere to regulatory requirements and company policies when assisting customers with account verification, identity verification, and other security-related procedures.
• Feedback Collection: Handle complaints, collect customer feedback, and ensure feedback is raised accordingly to the relevant departments for action.
• Ticket Management: Ensure every assigned ticket is resolved within the defined SLA (Service Level Agreement), evaluate tickets, and escalate issues when appropriate to ensure timely resolution.
• Cross-Functional Support: Provide support to other teams on customer support-related issues, collaborating effectively to enhance overall customer experience.
• Update Accuracy: Ensure that instructions given to customers are the most updated and accurate answers, reflecting current policies, procedures, and product information.
• Bachelor's degree in Business, Business Administration or related field.
• Minimum of 2-3 years of experience in operations or process improvement role.
• Experience in financial industry, regulated environments, technology, or consultancy services is a bonus.
• Strong attention to detail, organizational skills, and ability to prioritize multiple tasks effectively.
• Proficiency in Microsoft Suite and CRM tools.
• Excellent communication and presentation skills.
• Ability to learn new processes and procedures quickly.
• Ability to work independently without much direction or collaboratively as part of a team.
• Fluent and professional communication in both English and Thai.

Experience:

2 years required

Skills:

Energetic, English, Thai

Job type:

Full-time

• Develop and maintain good customer relationship in.
• designated.
• area to deliver the accounts' growth in sales & profit base on company's budget and priorities.
• Identify and develop new business opportunities with assigned accounts.
• Negotiate and acquire trade contracts that align with overall International Spirit and Champaign (ISC) sales strategies;.
• Responsible for assigning sales target and operating profit to achieve targets and objectives;.
• Manage A&P budget, product mix, and collect sales information from each accounts;.
• Work with marketing, using past information and learning from best practice to develop best-in-class activation program for customers;.
• Partner with Key Account Executive in Wholesaler team to seek new opportunities and strengthen the business;.
• Analyze market trends, consumer preferences and provide inputs to marketing.
• Bachelor degree in Business, Economics, Marketing, or equivalent.
• At least 2 - 5 years working experience in sales of consumer products, luxury products or related field.
• Fluency in Thai and English language are required.
• Target oriented, dynamic, proative and independent.
• Agile and adaptable outlook with strong influencing communication and interpersonal relationship skills.
• Good understanding of Thai Authorities, alcoholic business regulations and customs.
• Personal and behavioral ATTRIBUTES.
• Entrepreneurial spirit.
• Positive, energetic, and outgoing personality who can manage day and night life.
• Team player, collaborator, with adaptive mindset.
• Empathetic, responsible, and respectful, with a strong sense of ethics.
• Excellent record in leading high performing team/s.
• Target Hire Date.
• Target End Date.