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Experience:

2 years required

Skills:

Good Communication Skills, English

Job type:

Full-time

• นำเสนอและขายงานฟังก์ชัน/อีเวนต์ให้กับสมาชิกและลูกค้า.
• เป็นผู้ประสานงานหลักระหว่างลูกค้าและทีมฟังก์ชัน.
• ดูแลการจัดงานตั้งแต่ต้นจนจบ เพื่อให้งานราบรื่นและเป็นไปตามความต้องการของลูกค้า.
• สร้างความสัมพันธ์ที่ดีกับสมาชิกและลูกค้า เพื่อโอกาสทางธุรกิจในอนาคต.
• จัดทำรายงานและติดตามผลยอดขายงานฟังก์ชัน.
• สามารถสื่อสารภาษาอังกฤษได้ดี ทั้งพูด อ่าน และเขียน.
• มีทักษะการขายและเจรจาต่อรองที่ดี.
• บุคลิกภาพ outgoing ชอบพบปะผู้คน.
• ประสานงานได้ราบรื่นและใส่ใจรายละเอียด.
• มุ่งผลลัพธ์และทำงานเป็นทีมได้.

Experience:

1 year required

Skills:

Customer Relationship Management (CRM), English

Job type:

Full-time

• Answer all online chats regarding product information and general client concerns in a timely and professional manner.
• Responsible for all online orders (Lazada/Shopee, own website). Order processing, monitor fulfilment of delivery and product returns.
• Coordinate with marketing team to assist in generating pre or post live promoting artworks such as banner.
• Handle customer complaints, provide appropriate solutions and alternatives within designated time limits, and resolve the problem with best solution.
• Assist Ecommerce team to ensure all products information such as pricing, promotion, stocks level, layout, and images are up to date and available-to-sell.
• Support uploading of product listings including content for various marketplaces such as Shopee, Lazada, as well as the company's e-commerce website.
• Check and consolidate orders to warehouse department at the end of the day without errors.
• Assist in Returns and Replacements as needed.
• Other related operational tasks such as logistics-related matters to ensure smooth running flow for the e-commerce business.
• Perform other duties as assigned.
• Bachelor s degree in Business Administration or related field.
• Minimum 1-year experience in Social Media Admin or Customer Service.
• Proficient in using Social Media platform (especially Facebook, Instagram, Line, Shopee, Lazada).
• Preferably to have knowledge on v-lookup and pivot table.
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
• Must be sales enthusiast and passionate about convincing potential customer to purchase our products.
• Ability to work in a high-energy, fast paced environment and easily adapt to change.
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills.

Experience:

3 years required

Skills:

Sales, Negotiation

Job type:

Full-time

• Bachelor's degree in any related field.
• At least three years experience in hotel sales - catering.
• Experience in luxury hotel brands.
• Revenue management experience.
• Ability to influence and persuade with excellent negotiation skills.
• Strong sales and analytical knowledge.

Experience:

1 year required

Skills:

Purchasing, Excel, English

Job type:

Full-time

• ประชุม ประสานงานกับลูกค้า ซัพพลายเออร์ และฝ่ายต่าง ๆ ของบริษัท.
• ประสานงานและบริหารโครงการ ติดต่อกับซัพพลายเออร์ต่าง ๆ เช่น วัสดุ ขนส่ง รวมถึงผู้รับเหมา.
• ประสานงาน บริหารจัดการโครงการของบริษัทในขอบเขต กรุงเทพ และจังหวัดท่องเที่ยวต่าง ๆ.
• ทำงานโดยตรงกับทีมผู้บริหาร และแผนกออกแบบ ผลิต และพัฒนาธุรกิจ.
• มีความละเอียดรอบคอบในการทำงาน มีการวางแผนการทำงานล่วงหน้าที่มีประสิทธิภาพ.
• จัดการเอกสารที่เกี่ยวข้อง เช่น การออกใบสั่งซื้อ และงานธุรการทั่วไป.
• มีความยืดยุ่นสามารถทำงานในวัน เสาร์ อาทิตย์ หรือวันหยุดได้ ในกรณีที่มีงานเกิดขึ้นที่หน้างานและต้องการประสานงานเร่งด่วน.
• วุฒิการศึกษา ป.ตรี สายการจัดการ บริหารทั่วไป มีประสบการณ์ทำงานจัดซื้อ จัดหาและจัดซื้อสินค้าหรือบริการที่องค์กรต้องการ.
• ประสบการณ์ 1 - 4 ปีขึ้นไป.
• อายุไม่เกิน 30 ปี.
• ความสามารถในการใช้คอมพิวเตอร์.
• ทักษะในติดต่อประสานงานและต่อรองกับผู้ขายได้อย่างมีประสิทธิภาพ.
• ทำงานที่ออฟฟิศอโศก (ตึก P23 https://g.co/kgs/A5HxN3y) และ Hybrid Work from Home.
• ทำงานวันจันทร์ - ศุกร์ และประสานงานในวันเสาร์ อาทิตย์ หรือวันหยุด ในกรณีที่มีงานที่ต้องรับผิดชอบ.
• โบนัสตามผลประกอบการของบริษัท และผลงานของพนักงาน.
• Contact for Submission.
• Location ออฟฟิศอโศก https://maps.app.goo.gl/BEgzajiUKGafHeVZ6.
• ส่ง Resume, เงินเดือนที่อยากได้ พร้อมแนะนำตัวสั้น ๆ และวันที่เริ่มงานได้.
• ส่งเรซูเม่ที่มีรูปภาพเท่านั้น และต้องระบุเงินเดือนที่ต้องการด้วยครับ.
• มาทาง Email: [email protected].
• และ แอดไลน์: @lekastudio.
• และโทรหา คุณมายด์ 0623322098.
• Introduction to Leka Studio
• Leka Studio (GO Corproation) ทำธุรกิจเกี่ยวกับการพัฒนา ออกแบบ ก่อสร้าง สถานที่สำหรับครอบครัวและเด็ก ให้กับโรงแรมชั้นนำ และโรงเรียนชั้นนำต่าง ๆ.
• Leka Studio was founded in 2020 and has grown into one of Thailand s leading playground, kids club, and children s activity design and supply companies. Our clients include local and foreign hospitality brands, property developers, and international schools. We are now actively looking to fill the following position...

Experience:

2 years required

Skills:

English

Job type:

Full-time

• ประสานงานภายในองค์กรและงานภายนอกบริษัท (ลูกค้า).
• ช่วยดูแลด้านการเงินของบริษัท เช่น การรับเช็ค วางบิล และค่าใช้จ่ายต่างภายในบริษัท ตามรอบการชำระเงินของบริษัท.
• จัดทำใบกำกับภาษี ใบเสร็จรับเงิน ใบแจ้งหนี้ ใบวางบิล และทำเอกสารต่างๆที่เกี่ยวข้อง.
• ติดตามใบเสร็จรับเงินที่ชำระแล้วและเอกสารประกอบอื่นๆให้ครบถ้วน.
• จัดเตรียมเอกสารนำส่งสำนักงานบัญชีที่ดูแลให้เรียบร้อยครบถ้วน.
• มีความละเอียดรอบคอบ มีความรู้ ความเข้าใจ ในขั้นตอนด้านบัญชีเบื้องต้น.
• มีทักษะการใช้โปรแกรม Microsoft Office (Excel, Word) ได้อย่างคล่องแคล่ว.
• มีมนุษยสัมพันธ์ดี มีความรับผิดชอบ ขยัน ตรงต่อเวลา.
• มีประสบการณ์ด้านทำงานด้านบัญชี.
• ทำงานสัปดาห์ละ 5 วัน.
• เงินโบนัสตามผลงาน.
• ประกันสังคม.
• ตามข้อตกลงของบริษัท.
• กินเลี้ยงสังสรรค์ตามโอกาสต่างๆและประจำปี.

Experience:

3 years required

Skills:

Able to work as a shift, English

Job type:

Full-time

• Develop and execute strategic plans to drive the growth and profitability of the food and beverage department.
• Oversee the planning, coordination and execution of all food and beverage services, including restaurants, bars, events and catering.
• Manage a team of chefs, servers, bartenders and other F&B staff, ensuring high standards of service and productivity.
• Monitor and control food and beverage costs to maintain profitability targets.
• Develop and implement marketing and promotional strategies to attract new members and guests.
• Ensure compliance with all relevant health, safety and licensing regulations.
• Build strong relationships with suppliers and manage vendor contracts.
• Analyse financial data and provide reporting to senior management.
• What we're looking for.
• Experience: Formal catering training, including in-depth Western & Asian kitchen and service experience.
• Language: Fluent in English and Thai.
• Working hours: 5.5 days a week and flexible hours if required.
• Minimum 5 years of experience in a similar food and beverage management role.
• Strong leadership and people management skills, with the ability to motivate and develop a team.
• Excellent financial management skills, including budgeting, cost control and P&L responsibility.
• In-depth knowledge of food and beverage operations, including menu design, inventory management and service standards.
• Proven track record of implementing successful marketing and sales strategies.
• What we offer.
• Competitive salary and performance-based bonuses.
• Comprehensive health and life insurance benefits.
• Generous leave entitlements and a focus on work-life balance.
• Opportunities for professional development and career advancement.
• Access to exclusive member facilities and events.

Experience:

3 years required

Skills:

Business Development, Finance, Accounting, English

Job type:

Full-time

• Generate business development ideas for sectors under responsibility assigned.
• Execute the preparation of all necessary important documentations (agreements with clients, roadshow materials, filings to SEC/SET) and generate ideas and concepts for presentations to internal stakeholder and external clients.
• Analyze financial models and verify the correctness and completeness of financial models.
• Train junior staff on Investment Banking related skills (financial modeling & valuation, presentation, related industries) and Investment Banking products (equity, M&A, property fund, infrastructure fund) including guide junior staff on related SEC/SET rules and regulations.
• Qualifications Bachelor's degree or higher in Finance, Economic, Accounting, Business Administration or related fields.
• At least 3 years working experience in Investment Banking, Capital Markets and Financial Consulting.
• Good command of written and spoken English.
• Strong leadership, financial, conceptual, communication, and analytical skills.
• We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.

Experience:

1 year required

Skills:

Microsoft Office, Excel, Own Transportation and Driving Licence, Work Well Under Pressure, Thai, English

Job type:

Full-time

• ทำงาน 6 วันต่อสัปดาห์ และ ทำงานเป็นกะ โดยจะสลับทุก 1-2 เดือน ตัวอย่างเวลาเข้ากะ 7.00-16.00 / 13.00-22.00 / 22.00 - 8.00 น. เป็นต้น.
• ประสานงานด้านขนส่ง กับบริษัทขนส่ง Outsource เพื่อทำให้การขนส่งเป็นไปอย่างสำเร็จและเรียบร้อย.
• จัดการการรวบรวมและจัดส่งเอกสารที่จำเป็นในการขนส่งสินค้าและบริการให้เป็นไปตามที่มาตรฐานที่กำหนด.
• ประสานงานและช่วยเหลือ พนักงานขับรถ และ ลูกค้าไทยและต่างชาติในการใช้งานระบบของบริษัท (Dashboard).
• ให้คำแนะนำ และช่วยเหลือพนักงานขับรถ และเจ้าหน้าที่ปฏิบัติการ ให้ดำเนินการตามกฎระเบียบการขนส่งสินค้า.
• บริหารจัดการคนขับรถขนส่ง พนักงานส่งของ และประสานงานกับลูกค้า.
• จบการศึกษาระดับปริญญาตรี หรือเทียบเท่า.
• ทักษะการคิดอย่างมีวิจารณญาณและการแก้ปัญหาที่ถี่ถ้วนเหมาะสม.
• มีประสบการณ์กับซอฟต์แวร์ รวมถึง Outlook, MS 365.
• มีทักษะในการสื่อสารทั้งการเขียนและการพูดในภาษาไทยและภาษาอังกฤษได้ดี.
• ทักษะการวางแผน และการจัดทำเอกสาร.
• ประสบการณ์ในสภาพแวดล้อม B2B กับความต้องการของลูกค้าที่หลากหลายและไม่เหมือนใคร.
• สามารถทำงานเป็นกะได้ ทั้งกะเช้าและเย็น.
• เรียนรู้เร็ว และ ปรับตัวได้ดี.
• ประกันสังคม 2. ประกันสุขภาพ 3. PVD 4. มีสวัสดิการอาหารและขนม 5. วันหยุดประจำปี.

Experience:

5 years required

Skills:

Problem Solving, Market Research, Research, English

Job type:

Full-time

• Strong sales leadership including prospecting, building a pipeline, moving opportunities through the sales cycle; proposing, presenting and discussing solutions with C-level and other decision-makers.
• Ability to build enduring relationships with C-level executives - truly passionate relationship developer.
• Strong affiliation to Sales Personas & develops sales strategies to suit.
• Excellent problem solving skills, solution oriented and good analytical skill.
• Very good client-facing and communication/presentation skills.
• Good knowledge on market research.
• Financial understanding (eg. P&L, EBITDA) and how this relates to business success.
• Excellent at consultative selling.
• Ability to speak at external forums.
• Strong Collaboration and Networking skills.
• Earning Client Trust/Building Relationships.
• Build and maintain strong networking and C-suite engagement with key players & Sales personas across broad base of client targets.
• Confidence & credibility to talk to a wide range of decision influencers.
• Demonstrate the highest commitment to sales force penetration and retention.
• Demonstrable knowledge of the T&D industry, understanding how business needs are changing and how NIQ solutions can help solve client business issues.
• Responsible for developing case studies & client testimonials. Present at client/ Retailer events, external industry events.
• Full understanding of NIQ portfolio and interconnectedness of different solutions.
• Understanding Client Needs.
• Has a deep understanding of customer business and can reframe and challenge the way customers view their businesses.
• Has a deep understanding in market research and how NIQ solutions support our clients business growth.
• Available during final presentation of results to ensure client satisfaction, actionable recommendations and additional opportunity detection.
• Planning and Forecasting.
• Owns the business plan: financial target/proposal submission/revenue on hand/pipeline for its group of clients/solutions.
• Takes overall accountability for business planning and implementation. Tracks the financial performance of clients.
• Sound understanding of profitability and EBITDA and how this relates to all proposals and sales. Knows how Nielsen s IQ and competitor offer.
• Comfortable negotiating with senior clients and knows what levers to use. Clearly links the value of NIQ products and solutions with the price to overcome objections. Pre-empts stakeholder objections and pushes the client to a favorable outcome.
• Team Management and Collaboration.
• Relentless curiosity to learn from & share with peers from APAC markets and beyond.
• Works continuously with CBPs, Commercial Leaders, PL, Delivery COE team & other APAC leaders to ensure that leads and opportunities are picked up, pertinent information about clients is shared and the relevant people are consulted and/or informed of key activity on an account.
• Qualifications 5+ years of experience in market research agency. Relevant experience in FMCG Industry and Consumer Behavior Insights.
• Bachelor's Degree.
• Good knowledge of NIQ products, services and data preferred.
• Digital knowledge, Salesforce.
• Excellent business English (+ local language), both verbal and written.
• Proven sales acumen.
• Excellent problem solving skills, solution oriented and good analytical skill.
• Very good client-facing and communication/presentation skills.
• Financial understanding (eg. P&L, EBITDA) and how this relates to business success.
• Strong Collaboration and Networking skills.
• Ability to communicate in local language is preferred.
• Additional Information
• Our Benefits.
• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee-Assistance-Program (EAP).
• About NIQ.
• NIQ is the world s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View&trade. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world s population.
• For more information, visit NIQ.com.
• Want to keep up with our latest updates?.
• Follow us on: LinkedIn | Instagram | Twitter | Facebook.
• Our commitment to Diversity, Equity, and Inclusion.
• NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion.

Experience:

1 year required

Skills:

Thai

Job type:

Full-time

• Consult & Advise Clients - Guide clients through fabric choices, style options, and fit preferences to create their perfect garments.
• Take & Process Orders - Capture detailed measurements, specifications, and timelines while ensuring accuracy throughout the process.
• Manage Client Relationships - Build lasting connections by understanding each client's unique style and needs across multiple visits.
• Support Marketing Efforts - Help create content and manage social media presence.
• Coordinate Operations - Liaise between clients and our master tailors, ensuring smooth communication and project flow.
• Good English communication skills.
• Detail-oriented with strong organizational skills.
• Interest in fashion, luxury goods and ready to learn & grow.
• Work in our gorgeous atelier, be part of continuing a proud tailoring tradition, and help shape how we connect with discerning local and global clients who value true craftsmanship. Learn a lot of managing a very fast growing fashion business.

Experience:

3 years required

Skills:

Excel, English

Job type:

Full-time

• Encourage and assist executives in managing their business affairs.
• Manage conflict priorities and multiple tasks by finding the proper methods of deciding priorities that fit with the situations.
• Review and summarize miscellaneous reports and documents/prepare background documents and outgoing mail as necessary for executives consideration.
• Provide high-level administrative support that involves:Arranging appointments.
• Managing information, documenting correspondence, handling business mail, proofreading letters.
• Drafting letters and other documents, such as PowerPoint and presentations.
• Managing travel arrangements, including business trips.
• Maintain an overall awareness of the executive s business activities and the needs that are associated with each event and the needs of other parties participation.
• EDUCATION.
• Diploma or bachelor s degree in business administration, Political Science or related field.
• EXPERIENCE.
• 3-5 years of experience in the secretary field would be an advantage.
• OTHER REQUIREMENTS.
• Excellent command of English (writing and speaking).
• Problem-solving skills.
• Computer skills such as Microsoft Word, Outlook, Excel, and PowerPoint.

Experience:

1 year required

Skills:

Electronics

Job type:

Full-time

• ซ่อมบำรุงอุปกรณ์สำนักงานและอุปกรณ์ไฟฟ้าภายในสำนักงาน.
• ตรวจเช็คและบำรุงรักษาเครื่องปรับอากาศ โทรศัพท์ ระบบไฟแสงสว่าง และระบบประปา.
• งานซ่อมบำรุงทั่วไปทั้งภายในและภายนอกอาคาร.
• งานอื่น ๆ ตามที่ได้รับมอบหมายจากผู้บังคับบัญชา.
• วุฒิการศึกษา ปวช.- ปริญญาตรี สาขาไฟฟ้า หรือที่เกี่ยวข้อง.
• มีประสบการณ์งานซ่อมบำรุง โดยเฉพาะแอร์, เครื่องปรับอากาศ อย่างน้อย 1 ปี.
• มีความรู้และทักษะด้านงานช่าง, ไฟฟ้า, ประปา, เครื่องปรับอากาศ.
• มีทักษะการแก้ปัญหา และสามารถทำงานประสานงานกับหลายฝ่ายได้ดี..
• สถานที่ทำงาน.
• บริษัท สหพัฒนพิบูล จำกัด(มหาชน) สำนักงานใหญ่ ตึกบางกอกทาวเวอร์ ถ.เพชรบุรีตัดใหม่ บางกะปิ ห้วยขวาง กรุงเทพฯ.
• สามารถเดินทางด้วยรถไฟฟ้า MRT เพชรบุรี/ Airport rail link มักกะสัน.

Experience:

3 years required

Skills:

Fast Learner, High Responsibilities, Good Communication Skills, English

Job type:

Full-time

• จัดการประชุมคณะกรรมการบริษัท ผู้ถือหุ้น.
• ประสานงานกับหน่วยงานกำกับดูแล สำนักงานคณะกรรมการกำกับหลักทรัพย์และตลาดหลักทรัพย์ (ก.ล.ต.).
• ให้คำแนะนำด้านกฎหมาย: ให้คำแนะนำแก่คณะกรรมการเกี่ยวกับกฎหมาย กฎระเบียบ และข้อปฏิบัติด้านการกำกับดูแลกิจการที่ดี.
• จองตั๋วเครื่องบิน/จองที่ประชุม/จองโรงแรม.
• มีประสบการณ์ ฝ่ายเลขานุการผู้บริหาร 2 ปี ขึ้นไป.
• อายุ 30 - 45 ปี.
• จบปริญญาตรีหรือปริญญาโท.
• เคยทำงานธุรกิจหลักทรัพย์ หรือธนาคารจะพิจารณาเป็นพิเศษ***.

Experience:

2 years required

Skills:

Teaching, English

Job type:

Full-time

• Deliver product training to Beauty Advisor (BA) in line with the sales cycles and training priorities.
• Conduct ongoing in-store education in the assigned market focusing on elevated service, product knowledge. Maintain high standards of image at all times.
• Review the staff performance; provide professional advice and sales techniques to font line staff; implement improvement plans and actions.
• Plan beauty products education, develop product training materials.
• Adapt training materials to fit the local context and enhance content of existing training support documents as and when required.
• Conduct classroom coaching as well as follow-up and improve individual productivity of beauty advisors.
• Assess training needs and formulate training materials to align with corporate training guidelines, ensure high service quality and enhance sales performance.
• Perform makeup consultation and beauty product demonstrations.
• Evaluate BA performance in term of product knowledge, service standard, massage, and selling techniques.
• Adapt and translate training materials into key selling messages to fit local market and deliver training modules to BA.
• Organize and conduct training seminar. Involve in brand events and promotions.
• Conduct regular store visits to ensure the frontline talent development.
• Evaluate and monitor the effectiveness and efficiency of training programs based on the feedback from internal and external customers.
• Bachelor's degree in administration or any related field.
• 2 years or above working experience in Beauty or Retail Business or Airline Business.
• Hands-on experience in training and development, familiar with the full spectrum of the training process is a must.
• Proficient knowledge and awareness of beauty industry, market and competitive trends.
• Self-starter, able to work independently and as part of a team and must have good time management skills.
• Self-motivated, results oriented, strategic & creative mindset, collaborative leadership.
• Exceptional verbal & written communication, presentation, public speaking, & media skills.
• Excellent planning and organizational skills.
• Good command of spoken and written English.

Experience:

2 years required

Skills:

Mandarin, English

Job type:

Full-time

• Bachelor's degree holder is required.
• Minimum 2 years of working experience is a Must.
• Fluent in Taiwanese Mandarin (spoken and written).
• Good command of English for internal communication.
• Previous experience in customer service, call center, or similar roles preferred.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Proficient with computer systems and CRM tools is a plus.
• Key Responsibilities: Respond promptly and professionally to customer inquiries via email and live chat.
• Conduct outbound calls to follow up on customer issues, provide information, or gather feedback.
• Identify customer needs and offer appropriate solutions or alternatives.
• Maintain accurate records of interactions and transactions in the system.
• Escalate complex issues to the appropriate departments when necessary.
• Meet performance targets related to response time, customer satisfaction, and quality metrics.
• Contribute to continuous improvement by providing customer feedback and suggestions.

Experience:

2 years required

Job type:

Full-time

• ØExcellent presentation (reflecting formal, sober elegance and well dressed).
• ØExcellent communication skills (oral & written).
• ØSelf-confidence.
• ØService attitude.
• ØEnergy, empathy, resilience & optimism.
• ØGrowth and entrepreneur mindset.
• ØIntellectual speed and agility.
• ØDigital savvy (knowledge and use of online tools & networks).
• MANDATORY EDUCATION BACKGROUND.
• Certified beautician diploma from a professional school.
• 2 years experience in beauty skincare service of similar level of luxury/skincare expertise, ØOr practice in luxury SPA/beauty institutes.

Experience:

1 year required

Skills:

XML, Spanish, English

Job type:

Full-time

• Respond to customer inquiries via chat, email, and phone in a timely and professional manner.
• Owning customer issues and requests from initial report to resolution, collaborating cross-functionally to address each request, and communicating with customers regularly regarding incidents or requests status.
• Work closely with product or engineering teams to escalate and resolve issues, providing detailed feedback and insights.
• Provide clear and concise updates to customers regarding the status of their issues, ensuring they are kept informed throughout the resolution process.
• Log and track all support requests in the CRM and ticketing system, ensuring accurate and detailed documentation of issues and resolutions.
• Act as a liaison between customers and product teams to provide feedback on product features, usability, and potential areas for improvement.
• Provide after-hours and on-call support as needed through live chat or impromptu live support requests.
• Handling customers with a consummately professional attitude.
• Other tasks assigned by the CEO and Management.
• Spanish Speaking - Must.
• 1-5 years related to customer support experience.
• 1+ years of technical support experience is a plus.
• Excellent written and verbal English communication skills, with the ability to explain technical issues to both technical and non-technical audiences.
• Understanding of common operating systems (Windows, MacOS) and Software applications.
• Basic troubleshooting knowledge about issues related to bugs, web applications, databases, APIs, simple scripts, XML feeds and others is preferred.
• Familiarity with ticketing platforms - experience with support ticketing systems such as Jira, ServiceNow, Zendesk or similar.
• Able and comfortable working in the time allocation.
• Proven leadership skills in both independent and team environments.
• High energy levels, a high degree of integrity, self-motivation, positive attitude, proactive approach to work, and confidence.
• Demonstrated success in a B2B sales environment.
• A degree in Computer Science, Information Technology, or a related field is a plus. Relevant certifications (e.g., ITIL, AWS, etc.) are also a plus.
• Working with Manatal.
• This role is based at our Bangkok office in the heart of the city center.
• As a team of diverse cultures and nationalities, English language proficiency is required.
• We enjoy collaborating in person, and the team is working on-site.
• Why you'll enjoy working with Manatal.
• Well-funded start-up backed by Surge & Sequoia.
• Be part of one of the fastest-growing B2B SaaS start-ups in the region.
• You will be collaborating with talented individuals in the industry.
• Join a lively and highly international team.
• Indulge in a challenging and innovative working culture.
• Attractive medical healthcare plan.
• Personal development allowance.
• 2 weeks of work from anywhere per year.
• Regular fun team-building activities.
• Company trip.
• Apply on our Careers Page.
• https://www.careers-page.com/manatal/job/3W5R45VV.
• Watch our Demo.
• https://www.youtube.com/watch?v=-GG1GqXkAKQ.
• https://www.youtube.com/watch?v=VjinpYMUMoc.
• Manatal Hiring.
• At Manatal, we are dedicated to building an intuitive AI-powered application tracking system to streamline and transform the entire hiring and recruitment process.
• We are devoted to attracting the best talent worldwide to join our team and take pride in being an equal-opportunity workplace. We are committed to equal employment opportunities regardless of religion, race, ethnicity, ancestry, national origin, gender, gender identity, sex, sexual orientation, marital or parental status, disability, age, citizenship or other class protected by applicable law.

Experience:

2 years required

Skills:

Good Communication Skills, Excel, English

Job type:

Full-time

• Handle escalation cases by investigating root causes, coordinating with relevant teams, and providing timely resolutions.
• Support seller surveys and sentiment analysis, consolidating feedback to improve seller experience.
• Perform administrative management of sellers and programs.
• Oversee BAU processes related to seller and logistic management.
• Document recurring issues and share structured insights with internal teams to drive improvements in seller operations.
• Understand seller challenges towards achieving KPIs in-depth (e.g. Chat response rate, Same day ship out rate, Problem from logistic providers).
• Reach out to sellers regularly to gather feedback, offer assistance and share best practices.
• Work closely with cross-functional teams (Logistics, Commercial, Governance, Program Ops) to support seller operations and campaign execution.
• Contribute to ad-hoc projects or incident resolution that impact sellers operational performance.
• Requirements: Bachelor s Degree in Business, Economics, Supply Chain, or related field.
• 2-4 years of experience in e-commerce operations, seller management, or modern trade is a must.
• Strong analytical and problem-solving skills with attention to detail & Good skepticism.
• Able to manage multiple tasks simultaneously in a fast-paced environment.
• Good communication skills in Thai and English (verbal & written).
• Ability to negotiate and explain policies to sellers in a clear, persuasive, and professional manner.
• Proficiency in MS Office or G-Suite (especially Excel/Sheets for reporting).
• Flexible and adaptable; able to work under pressure and handle urgent operational cases.
• Strong coordination skills and ability to work collaboratively with multiple stakeholders.

Experience:

1 year required

Skills:

Express, Assurance, Compliance

Job type:

Full-time

• Manage Customer Service Team Oversee the day-to-day operations of the customer service team, ensuring optimal performance and achievement of KPIs such as response time, resolution time, and customer satisfaction (CSAT).
• Process Optimization Continuously evaluate and optimize customer service processes and workflows to improve efficiency, reduce costs, and enhance the customer experience.
• Monitor and Analyze Performance Metrics Track key performance indicators (KPIs), inc ...
• Develop and Implement Training Programs Create and implement training programs for customer service agents, ensuring they are knowledgeable about products, services, and best practices in customer support.
• Handle Escalations and Complex Cases Act as the point of escalation for complex customer issues, ensuring timely and effective resolutions while maintaining a high level of customer satisfaction.
• Collaborate with Cross-Functional Teams Work closely with product, IT, and sales teams to address customer needs, enhance service offerings, and resolve systemic issues affecting service quality.
• Maintain Quality Assurance Oversee the implementation of quality assurance (QA) processes, monitoring customer interactions to ensure compliance with company standards and continuous improvement.
• Requirements Bachelor's degree in Business Administration, Operations Management, or a related field. Relevant certifications or advanced degrees are a plus.
• At least 1-2 years of experience in customer service or operations management, with a proven track record of leading and improving customer service teams.
• Strong leadership and team management skills with the ability to motivate, mentor, and develop customer service agents.
• Ability to analyze service data, performance metrics, and customer feedback to drive operational improvements.
• Strong verbal and written communication skills, capable of interacting with various internal stakeholders and handling customer escalations effectively.
• Ability to think critically, troubleshoot complex issues, and implement solutions in high-pressure environments.
• A deep commitment to delivering high-quality service and an understanding of customer needs, ensuring a positive customer experience.
• Ability to manage multiple tasks, prioritize workload effectively, and ensure deadlines and objectives are met consistently.

Experience:

1 year required

Skills:

Legal, Problem Solving, English

Job type:

Full-time

• Able to identify and solve any related issues for buyer and merchant in ShopeeFood.
• Coordinate with partners/banks in order to check transactions status and any related Financial issue for buyer and merchant.
• Support partners on solving third party s technical issues.
• Support partners/banks on any customer problems.
• Manage complaint cases or any legal issue related.
• Coordinate and support with other teams internally on related operations issues, e.g. Product and Marketing.
• Requirements: Bachelor's Degree in any fields.
• 1 year experience in operations field or more.
• Gave customers centrics mindset.
• Good analytical and problem solving skills.
• Strong communication skills both written and verbal.
• Strong human relation with others.
• Able to communicate in English will be an advantage.
• Able to work as a shift and on weekends.
• Able to work flexible hours.
• Able to working shift 5 days a week (day off varies).