Filter Jobs

Job type:

Full-time

• Location The Ritz-Carlton Bangkok, Witthayu Rd, Bangkok, Bangkok, Thailand VIEW ON MAP
• Schedule Full-Time
• Located Remotely? N
• Relocation? N
• Position Type Non-Management
• POSITION SUMMARY.
• Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
• Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
• Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
• At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
• Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
• Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
• In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Skills:

Sales, Coordinate, SAP, English, Thai

Job type:

Full-time

• Manage and coordinate the activities of all relevant internal and external stakeholders engaged in MEM field service activity at region MEM responsibility.
• Execute and manage to installation, return and repair of equipment in market to align with the MEM s objectives and activities and customer requirements.
• Develop MEM s vendors on field service and tracking performance to streamline MEM s operations.
• Perform the inventory management in field service is enough and accuracy against with SAP.
• Ensure spare part usage in field service is reasonable and cost control.
• Lead with vendor on daily installation, return, repair plan to meet customer satisfaction level and align with MEM s KPI.
• Ensure on process of EMO, EWO in field market and ensure that all BOL is update with MEM DC.
• Report to MEM Execution Manager any sub-standard conditions that lower efficiencies, degrade product quality, effect safety or cause equipment failure.
• Ensure the audit performance of equipment is pass MEM quality and performance standard.
• Train and coach with MEM vendors or customers in market on MEM technical knowledge.
• Drive vendor team to achieve the project timeline.
• Cost control on field service activity.
• Work comply with MEM s policy, workflow and under HSE regulations with awareness according to Standard Operating Procedures (SOP), Work Instruction (WI) and Company Usage Personal Protective Equipment (PPE) according to the company.
• Execute the project from job assignment from MEM Execution Manager.
• Job Qualification:
• At least Bachelor s degree in Electricity, I.E., Mechanicals, Air condition or related field.
• Minimum 3 years in electricity maintenance, installation cooler equipment /asset or related field.
• Strong in installation machine or cooler equipment.
• Good command in English and Thai.
• Computer literacy: MS Excel and Power Point.