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Skills:

Sales, English, Thai

Job type:

Full-time

• Attractive opportunity for fresh graduates and young professionals with previous experience in hospitality, sales, customer service.
• Fast career development as the company is growing fast (20% per month) fueled by international investors' funding, which results in frequent new job openings.
• International work environment.
• Handle incoming customer requests via call in a friendly, empathic and effective manner.
• Take ownership in allocating clients to an appropriate sales.
• Manage and execute projects and administrative tasks, fast, reliable, and with attention to detail.
• At least Bachelor s degree.
• Very good written and spoken English and Thai skills, Chinese is a plus.
• Excellent interpersonal, communication and organizing skills.
• Available and flexible to work in an assigned shift.
• Working Time.
• 5 days/week. 80% Onsite.
• Morning Shift: 9am-6pm (including break).
• Afternoon Shift: 1pm-10pm (including break).
• Apply via DM or send an email to.
• Email: [email protected].
• Subject: Sales Coordinator (English Call Center) - [Your Name].
• Content: Please email your CV and answer the 2 questions below:
• What is your biggest strength/asset that you can bring to PropertyScout?.
• What is your English proficiency level level?.
• What are your salary expectations.

Experience:

No experience required

Skills:

Analytical Thinking, High Responsibilities, Work Well Under Pressure, Mandarin

Job type:

Full-time

• สามารถใช้ภาษาจีนได้อย่างคล่องแคล่ว
• ใช้โปรแกรมพื้นฐานในคอมพิวเตอร์ได้เป็นอย่างดี
• สามารถรับมือกับลูกค้าในสภาวะที่กดดันได้อย่างมีประสิทธิภาพ
• อายุไม่เกิน 40 ปี เพศหญิงเท่านั้น.

Experience:

3 years required

Skills:

Problem Solving, Service-Minded, English

Job type:

Full-time

• Handle inbound and outbound calls in a professional and friendly manner, adhering to established scripts and guidelines.
• Assist customers with a wide range of inquiries, including account balance inquiries, transaction history, product information, and general banking queries.
• Identify customer needs and recommend appropriate banking solutions, such as savings accounts, credit cards, loans, or investment opportunities.
• Process customer requests, including address changes, statement requests, and account closures, while ensuring accuracy and compliance with banking regulations.
• Resolve customer complaints or issues by providing prompt and effective solutions, escalating complex cases to the relevant department when necessary.
• Stay up-to-date with the latest banking products, services, and industry trends to provide accurate and reliable information to customers.
• Meet individual and team performance targets, such as call quality, customer satisfaction, and average handling time.
• Remark: The Bank requires the verification of criminal records prior consideration for employment to ensure secured and maintain standards of the organization.

Skills:

Assurance, Thai, English

Job type:

Full-time

• Maintain and develop internal support and call center quality standards
• Review a subset of support agents conversations (calls, emails, chat, etc.).
• Assess support interactions based on internal standards.
• Accompany evaluations with meaningful and constructive feedback.
• Discuss and explain feedback with agents in regular meetings.
• Analyze all customer service metrics (e.g. CSAT, SLA) and how the support team s performance affects those KPIs.
• Help agents improve their performance with specific instructions and constant support.
• Monitor customer service performance on the agent and team level.
• Report support team s performance to higher-ups.
• Contribute to the team culture in a positive manner.
• 1 - 2 years experience in the customer service space.
• Fully fluent in Thai and English.
• Able to work on a flexible 5-on 2-off work schedule.
• In-depth understanding of industry standards and company policies.
• Good customer, procedure focus, and detail-oriented.
• Strong analytical and problem-solving skills.
• Meticulous and diligent attributes.
• Great team player with the ability to work with others (compromisation).
• Proven track record of analytical skills.
• Great people skills and ability to communicate (negative) feedback.
• Problem-solving capabilities to create meaningful strategies to improve support quality.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.