Filter Jobs

Experience:

5 years required

Skills:

Payroll

Job type:

Full-time

• The Payroll Specialist - Hotel will be responsible for ensuring timely and accurate processing of payroll for all hotel employees. They will also be responsible for ensuring compliance with all state and federal laws related to payroll and employment. This position will report directly to the Hotel General Manager.
• Process payroll for all hotel employees, ensuring accuracy and compliance with state and federal laws.
• Maintain employee records and ensure they are up-to-date and accurate.
• Handle all payroll-related inquiries from employees, management, and external parties.
• Ensure all payroll-related taxes and deductions are calculated correctly and paid on time.
• Prepare and distribute paychecks, direct deposits, and other forms of payment to employees.
• Maintain a thorough understanding of current payroll laws, regulations, and best practices.
• Assist in the preparation of monthly and annual financial reports related to payroll and benefits.
• Develop and implement payroll policies and procedures to ensure compliance with company and legal requirements.
• Collaborate with HR department on employee benefits and related deductions.
• Maintain confidentiality of all payroll-related information.
• High school diploma or equivalent required; Bachelor's degree in Accounting, Finance, or related field preferred.
• Minimum of 2 years of experience in payroll processing, preferably in the hospitality industry.
• Knowledge of federal and state payroll laws, regulations, and reporting requirements.
• Excellent attention to detail and accuracy.
• Strong analytical and problem-solving skills.
• Proficient in Microsoft Excel and other payroll software.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to maintain confidentiality of sensitive information.

Experience:

7 years required

Skills:

Financial Analysis, Microsoft Office, Accounting, Automation, Payroll

Job type:

Full-time

JOB SUMMARY The Senior Payroll Operations Specialist is responsible for managing and coordinating end-to-end payroll operations across multiple countries within the Asia Pacific region. The role acts as a key liaison between internal stakeholders and outsourced payroll service providers to ensure payroll is processed accurately, timely, and in compliance with local statutory requirements and company policies. The incumbent will support payroll governance, compliance activities, data validation, reporting, payroll accounting support, and process improvement initiatives. The role wor ...

Experience:

2 years required

Skills:

Human Resource Management, Work Well Under Pressure, Problem Solving, Accounting, Labor law

Job type:

Full-time

We are seeking a skilled and detail-oriented Senior Specialist - Benefits, Payroll and Compliance to join our dynamic HR team. This role is pivotal in ensuring our total rewards strategy is competitive, compliant, and aligned with our business goals. You will be responsible for managing and optimizing compensation structures, benefits programs, and payroll processes to support employee satisfaction and organizational effectiveness. Key responsibilities: Fully responsible for aCommerce Employee Salary payment and other relevant matters such as Commission, Benefit, Allowance, Social ...

Experience:

5 years required

Skills:

Project Management, Data Analysis, Assurance, Teamwork, Oracle

Job type:

Full-time

HR Technology Specialist (Senior Consultant) Job Description: As an HR Technology Specialist at the Senior Consultant level, you will be an integral part of our team, contributing to the delivery of innovative HR technology solutions. You will leverage your HR domain expertise to support our clients in optimizing their HR processes and systems. This role focuses on collaboration, teamwork, and delivering high-quality results. Key Responsibilities: Collaborate with clients to understand their HR technology needs and provide tailored solutions. Participate in the implementation and c ...

Skills:

Business Development, Project Management, Recruitment, Leadership Skill, Assurance

Job type:

Full-time

HR Technology Specialist (Manager Level) Join our rapidly expanding HR Technology team in Thailand, where innovation and excellence are at the heart of everything we do. We are dedicated to transforming HR processes with cutting-edge technology solutions and are on the lookout for a passionate HR Technology Specialist to help us achieve our mission. If you're driven by a desire to make a real impact and thrive in a collaborative environment, we want to hear from you! Key Responsibilities: Lead and Innovate: Spearhead the implementation of cutting-edge HR technology solutions, Like ...

Skills:

Recruitment, Payroll

Job type:

Full-time

What You Can Expect: - Implement and maintain standardized HR operational processes across APAC, ensuring transparency in onboarding, payroll, and offboarding workflows - Monitor APAC HR processes by country level, identify gaps, and recommend improvements to enhance efficiency and compliance - Standardize onboarding, payroll, and exit procedures across countries to ensure consistency and governance - Support improvement of termination and final payment processes with accurate, compliant, and cost-effective solutions - Prepare HR dashboards, analytics, and monthly reports to suppor ...

Experience:

6 years required

Skills:

Project Management, Data Entry, Payroll

Job type:

Full-time

• Req ID: 139033.
• Remote Position: No.
• Hiring Manager: Wanrunee Rintong.
• Band: 08.
• Region: Asia.
• Country: Thailand.
• State/Province: Chonburi.
• City: Laem Chabang.
• General Overview.
• Functional Area: HRM - Human Resources.
• Career Stream: HBP - HR Business Partner.
• Role: Specialist.
• Job Title: HR Business Specialist.
• Job Code: SPE-HRM-BUS.
• Band: Level 08.
• Direct/Indirect Indicator: Indirect.
• Summary.
• Incumbents apply in-depth knowledge in a specific area of specialization. Work is performed within established professional standards and practices. Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors and a considerable degree of judgement. Erroneous decisions or failure to achieve results may have a negative impact on the divisions/departments operations, schedules, and/or performance goals. Works under minimum Supervision. Seeks approval from others on matters outside of job/role scope. Receives instruction on specific assignment objectives and possible solutions. Unusual problems are solved jointly with manager. Work is reviewed for application of sound technical judgment. May lead a work group or project team consisting of technical and support staff. Builds internal and external relationships, with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with key suppliers, customers and internal service.
• Detailed Description.
• Acts as the first point of contact for business partners, managers, and employees seeking advice and counsel on all workforce matters.
• In unionized sites provides administration of the bargained agreement between the Company and Union including grievances.
• Serves as co-bargaining agent for the location and is responsible for training and providing guidance to local management with regard to contractual obligations and/or interpretation of the local contract.
• Conducts research in support of company positions for contract negotiations.
• Administers processes, policies, and programs related to compensation, training & development, benefits, staffing, and employee relations.
• Communicates program changes to management team and to employees.
• Consult with management team regarding legal and regulatory impact of program changes.
• Oversees the corrective action process for site.
• Conducts internal investigations regarding possible violations of codes of conduct.
• Interviews participants, reviews evidence, and makes recommendations based on results.
• Reviews termination recommendations to determine legal / regulatory exposure.
• Consults with expert legal counsel if necessary.
• Works with management team to ensure effective performance management and culture building practices are in place.
• Emphasizes the use of direction setting, feedback/coaching, communication strategies, people development and differentiation of pay.
• Partners with site leadership to effect change and effectively serve as a change agent by managing the development, implementation and continuous improvement of programs to enhance employee satisfaction, improve morale, positively impact retention and assure alignment with corporate values and policies.
• Ensures compliance to corporate policies, governmental regulations and laws.
• Keeps abreast of legislative decisions, changes in employment laws and regulations to limit legal exposure and liability.
• Knowledge/Skills/Competencies.
• Significant knowledge of government legislation impacting the practice of human resources management.
• Significant knowledge of company HR and Payroll policies and practices, labor movement, arbitration proceedings.
• In-depth knowledge of HRIS software and report writing.
• Good public presentation skills.
• Excellent project management skills.
• Ability to effectively communicate with a wide variety of internal customers.
• Ability to evaluate multiple highly detailed tasks, determine priorities and organize work in a manner that allows for timely completion of projects.
• Ability to manage sensitive employee information in a confidential manner.
• Knowledge of computer applications and the ability to accurately perform tasks in some or all of the following applications: Access, Excel, Word, PowerPoint, Microsoft Project, and Visio.
• Physical Demands.
• Duties of this position are generally performed in good working conditions.
• Occasional exposure to elements such as noise, dust, chemicals, operating machinery, temperature extremes, etc.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
• Occasional travel is required.
• Typical Experience.
• Three to six years of relevant experience.
• Typical Education.
• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Educational requirements may vary by geography.
• Notes.
• This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Skills:

Employer Branding, Recruitment, Branding, Payroll

Job type:

Full-time

หน้าที่ความรับผิดชอบ: ดูแลกระบวนการ Recruitment & Payroll แบบครบวงจร สำหรับพนักงานประมาณ 200-300 คน สรรหา คัดกรอง และสัมภาษณ์ผู้สมัครทั้ง IT และ Non-IT ประสานงาน Hiring Manager รวมถึงดูแล Offer และสัญญาจ้าง จัดทำและตรวจสอบ Payroll, OT, Attendance, ขาด-ลา-มาสาย ให้ถูกต้องตามรอบการจ่ายเงิน คำนวณและดำเนินการด้าน ภาษีเงินได้ ประกันสังคม กองทุนสงเคราห์ลูกจ้าง ภ.ง.ด.1 และ 50 ทวิ จัดทำและนำส่ง E-Payslip พร้อมจัดเก็บข้อมูล Payroll ประจำเดือนและประจำปี สนับสนุนงาน Employer Branding และ Talent Acquisition เพื่อสร้างและพัฒนา Talent Pipeline ประสานงานกับหน่วยงานภายในและภายนอก รวมถึงงาน HR อื่น ...

Experience:

5 years required

Skills:

Payroll

Job type:

Full-time

• Payroll Management.
• Perform monthly in-house payroll processing with accuracy and timeliness.
• Validate leave, overtime, allowances, and payroll-related adjustments.
• Process payroll changes, including new hires, resignations, salary revisions, and promotions.
• Prepare payroll reconciliations and support month-end closing.
• Handle payroll-related inquiries with strict confidentiality.
• Prepare and submit statutory reports, including Social Security (SSO), Provident Fund (PF), withholding tax (PND.1, PND.1 Kor), Workmen's Compensation Fund, and 50 Tawi.
• Administer employee benefits programs.
• Maintain monthly employee group insurance data (enrollment, changes, and termination).
• Analyze benefits utilization data and prepare monthly summaries.
• Coordinate annual health check-ups and influenza vaccination programs.
• Manage employee welfare items such as staff uniforms and welfare-related supplies.
• Ensure compliance with benefits policies and relevant regulations.
• HRIS Management.
• Maintain and update employee data and organizational charts in HR systems (Business Plus, Success Factors).
• Ensure data integrity, accuracy, and confidentiality across HR systems.
• Generate HRIS reports related to payroll, benefits, and employee movements.
• Coordinate with system vendors on system issues and enhancements.
• HR Data Analysis & Reporting.
• Prepare monthly payroll and benefits reports.
• Analyze payroll costs and benefits utilization trends.
• Ensure data consistency across payroll, HRIS, and reports.
• Support HR reports and presentations using Excel and PowerPoint.
• HR Communication & Administration.
• Prepare HR announcements and employee communications related to payroll and benefits.
• Support HR documentation and internal or external audits.
• Assist in HR operational and process improvement initiatives.
• Support HR accrual and expense management related to payroll and benefits.
• Visa & Work Permit Administration.
• Coordinate visa and work permit applications, renewals, cancellations, and related immigration documentation.
• Prepare and maintain records of visa, work permit, and re-entry permit validity, ensuring timely renewals and full compliance with Thai immigration and labor regulations.
• Liaise with government agencies, external service providers, and expatriate employees regarding immigration requirements and processes.
• Maintain accurate employee records and generate reports related to visa and work permit status.
• Key Competencies.
• Payroll & Compliance Excellence.
• Demonstrates strong ownership in end-to-end payroll processing, statutory compliance, and regulatory accuracy, ensuring timely and error-free payroll operations.
• HRIS & Data Management.
• Effectively manages HR systems (Business plus, SAP) with a strong focus on data integrity, system accuracy, and continuous improvement.
• Analytical Thinking & Problem Solving.
• Analyzes payroll, compensation, and benefits data to identify discrepancies, root causes, and practical solutions to operational and system-related issues.
• Collaboration & Stakeholder Management.
• Works closely with Finance, IT, vendors, and line managers to ensure smooth payroll and HR operations through clear and professional communication.
• Acts with high responsibility, confidentiality, and ethical standards when handling sensitive employee and payroll information.
• Employment Compliance & Mobility Administration.
• Demonstrates knowledge of immigration, visa, and work permit processes, ensuring compliance with labor and immigration regulations while providing efficient support to expatriate employees and stakeholders.
• Skills & Competencies.
• Good command of English communication, both written and spoken.
• High attention to detail with strong numerical accuracy.
• Strong sense of confidentiality and professional ethics.
• Service-minded, proactive, and able to work independently.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum 5 years of experience in payroll, compensation & benefits, HRIS and handling visa and work permit processing.
• Strong knowledge of Thai payroll regulations, Social Security (SSO), Provident Fund (PF), tax compliance and Thai immigration regulations.
• Hands-on experience with payroll and HRIS systems; experience with BPlus, SAP, and/or Workday will be given special consideration.
• Experience in Workday implementation or system enhancement will be a strong advantage.

Experience:

2 years required

Skills:

Payroll, English, Thai

Job type:

Full-time

International Mobility & Employee Services Specialist - - - - - - - - - - - - Inspire Motion for Life with Michelin! A pioneer of engineered materials, Michelin is building the world's leading manufacturer of life-changing composites and experiences. Join our Michelin Thailand as a International Mobility & Employee Services Specialist, Bangkok based today to move your career forward, unlock exciting opportunities, and be part of a world-class organization committed to a better, more sustainable world. WHY MICHELIN APAC? Career Progression: Start your career adventure and build the ...

Skills:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

Job type:

Full-time

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Skills:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

Job type:

Full-time

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Skills:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

Job type:

Full-time

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Experience:

3 years required

Skills:

Microsoft Office, Risk Management, Procurement, Recruitment, Labor law, Payroll, SAP, English, Thai

Job type:

Full-time

• Manage employee personnel files, both electronic and physical, ensuring completeness and confidentiality.
• Onboarding & Offboarding.
• Coordinate onboarding activities including documentation, orientation scheduling, Get2know session, and record management.
• Support offboarding processes by ensuring timely completion of exit documentation.
• Collaborate with hiring managers and departments to facilitate smooth transitions.
• Administrative Support.
• Prepare HR communications, including employee announcements, birthday posts, and reports.
• Handle general HR administrative duties such as ordering supplies, managing name cards, and distributing official letters.
• Support the preparation and submission of government filings under supervision.
• Compliance & Risk Management.
• Assist in maintaining compliance records and supporting internal HR audits.
• Monitor labor law updates and provide relevant information to HR Specialists.
• Help track and follow up on work permits, visas, and expatriate documentation.
• People Consultation Support.
• Provide frontline support to employees on routine HR inquiries and direct complex issues to HR Specialists.
• Assist in employee engagement activities and events.
• Procurement Support (PR/PO Process).
• Support the PR/PO workflow for HR-related purchases by preparing documentation and liaising with departments.
• Help track and report on procurement activities for accuracy and compliance.
• Visa & Work Permit.
• Oversee and monitor the entire process of work pass applications and renewals for expatriate employees to ensure compliance with local immigration laws and company policies.
• Coordinate with relevant government agencies and internal stakeholders to facilitate smooth and timely processing of visa and work permit submissions.
• Proactively follow up on application statuses to ensure all permits and passes are obtained and renewed without delays.
• Maintain accurate records of all visa and work permit documentation, including expat-specific documentation such as TM.30 notifications, Non-B visa permits, and 90-day reporting requirements.
• Provide regular updates and detailed reports on the status of visa and work permit applications to HR management and relevant departments.
• Support expatriate employees with visa-related inquiries and assist in resolving any issues related to immigration compliance.
• Ensure all immigration-related documentation is properly filed and updated according to regulatory requirements.
• Collaborate effectively with internal teams and external partners to complete the visa and work permit process smoothly.
• Other duties reasonably determined from time to time by the Company.
• Assist colleagues and support other HR team members in completing tasks that are primarily assigned to them, ensuring smooth and timely execution of HR operations.
• Contribute to cross-functional projects or initiatives as requested by supervisors or HR Specialists, providing assistance wherever needed.
• Collaborate with other departments and stakeholders to facilitate HR-related processes and activities, sharing information and resources as appropriate.
• Support the HR team during peak periods or special projects by temporarily taking on additional duties beyond the core responsibilities.
• Participate in team meetings and training sessions to stay informed and aligned with overall HR goals and procedures.
• Maintain flexibility and a cooperative attitude to effectively handle secondary tasks that arise, contributing to the overall success of the HR department.
• Assist in the preparation and review of documentation, reports, and communications initiated by other HR associates or specialists.
• Help track deadlines, follow up on outstanding tasks, and ensure compliance with company policies across shared responsibilities.
• Provide backup support for administrative, onboarding/offboarding, payroll, and compliance functions as required.
• Bachelor's in Human Resources, Business Administration, or related field.
• 2 to 3 years of experience in HR associate or similar roles preferred.
• Proficient in Microsoft Office applications, especially Excel, PowerPoint, and Word.
• Good understanding of the Employment Act and labor regulations.
• Experience using Human Resource Information Systems (e.g., SAP, Workday, HRIS).
• Proficiency in both written and spoken English; Thai language skills are an advantage.
• Ability to work effectively in an international and multicultural.
• Strong analytical and reporting skills with the ability to interpret HR data.
• This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.
• Airbus Flight Operations Services Limited.
• Fixed term-------.
• Entry Level.
• HR Expertise.
• By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
• Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
• Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].
• At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Experience:

2 years required

Skills:

Business Development, Microsoft Office, Accounts Payable, Accounting, Budgeting, Branding, Payroll, CPA, English, Thai

Job type:

Full-time

• Senior Accountant.
• Finance.
• Thailand.
• We have an exciting opportunity for a.
• Senior Accountant.
• to join our.
• Finance team., based in A&O Shearman's Bangkok office.
• Finance team - Bangkok.
• The Finance team at A&O Shearman provides a first-class service to the business, offering strategic finance advice at the partner level and quality support services across the full range of finance functions, including financial accounting, working capital, tax, and audit. Achieving the firm's vision requires a world-class Finance department, and our finance teams add value when the information we produce enables great decisions meaning information that is relevant, accurate, and understandable, delivered as quickly as possible. This also means building relationships with the Partners and other decision-makers in the firm so that they trust us to advise them on what the information means and what the best course of action is.
• This role is responsible for end-to-end financial accounting, control and management reporting for the Thailand office, ensuring compliance with local statutory and tax requirements and Group policies. This incudes accounting and reconciliations, month-end and year-end closing, accounting policies and procedures, budgeting and forecasting, statutory accounting and tax management, and internal and external audits. The objective of this role is to ensure that high-quality, accurate financial data is provided to both internal and external stakeholders on a timely basis. The role reports directly to the Senior Finance Manager, Singapore.
• Financial Accounting & Reporting: Handle local accounting functions, compile and analyse financial information to prepare journal entries, and reconcile the general ledger and subsidiary ledgers. Prepare monthly financial reports, including consolidation, budgeting, forecasting, and delivering timely financial reports with variance analysis and cash-flow projections.
• Month-End and Year-End Closing: Lead the month-end and year-end closing processes, including preparation of month-end closing journals and management accounts submissions.
• Tax & Statutory Compliance: Be responsible for Thai tax returns and liaise with external advisors for partner and expatriate staff tax filings, including VAT and withholding tax obligations under Thai law. Prepare audit and tax schedules and management accounts for auditors and tax agents.
• Audit Management: Assist with and help manage statutory and group audits, interacting with internal and external auditors to complete audits efficiently.
• Budgeting & Forecasting: Prepare and coordinate the annual budget and re-forecasting process, and support budget holders with setting and controlling their respective budgets.
• Accounts Payable & Expenditure: Review client accounts, and verify and review expenditure claims and payment vouchers.
• Payroll: Review payroll prepared by HR and ensure compliance with local laws.
• Internal Controls: Assist in maintaining and coordinating the implementation of accounting control procedures, and ensure all reporting requirements are met.
• Cash Management: Prepare weekly cash forecasts and oversee inter-company transactions and reconciliations.
• Stakeholder Liaison: Liaise with external and internal stakeholders, including auditors, tax agents, company secretaries, bankers, and the Group Finance team.
• Ad Hoc: Undertake ad hoc analysis and assignments from time to time as directed by the Senior Finance Manager, Singapore.
• What you will have.
• A seasoned finance professional with a recognised professional qualification (e.g., CPA Thailand, ACCA, or equivalent) and registered with the Department of Business Development (DBD).
• A minimum of 5-7 years' accounting experience, with at least 2 years in a senior or supervisory capacity.
• Knowledge of local Thai accounting standards, reporting requirements, and tax regulations (including VAT, withholding tax, and corporate income tax).
• Legal industry or professional services experience is an advantage.
• Experience working in a global or multinational firm and in a multicurrency environment is desirable.
• Experience with 3E accounting systems or equivalent would be advantageous.
• High level of Excel proficiency is essential; ability to use other Microsoft Office applications including Word, PowerPoint, and Outlook.
• Strong communication skills in English and Thai; comfortable interacting with senior stakeholders.
• Strong organisational skills with the ability to multi-task, plan, and deal with urgent requests.
• Strong time management skills and the ability to work on one's own initiative.
• The ability to apply relevant technical knowledge and identify solutions to technical issues.
• Proven ability to maintain strong internal client relationships with close attention to detail.
• Resilient and committed; able to work under pressure and meet tight deadlines.
• High integrity, attention to detail and ability to work under pressure with tight deadlines; proactive and solutions-oriented.
• Collaborative team player with the ability to operate in a fast-paced, high-performance environment.
• About A&O Shearman.
• A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future.
• We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients.
• Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing.
• What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.
• Job family.
• Support.
• Working arrangement.
• Hybrid (combination of office & remote working).
• Job code.
• Officer/Specialist.
• Working pattern.
• Full time.
• Branding Theme.
• A&O Shearman.
• Vacancy type.
• Permanent.

Experience:

2 years required

Skills:

Labor law, Payroll, English

Job type:

Full-time

• Qashier is looking for a People Specialist to drive the growth of our business and build a high-performing team in Thailand!.
• We are a dynamic and fast growing team that is excited about commerce, retail and payments, and the opportunity to transform these industries with data and technology.
• As the.
• People Specialist., you will responsible for end-to-end People Operations and HR Business Partnering for the local entity. This role ensures operational excellence across the employee lifecycle, drives talent density and performance culture, and maintains full compliance with Thailand statutory requirements.
• HR Business Partnering.
• Act as the primary HRBP for all functions.
• Drive initiatives to improve talent density and organizational effectiveness.
• Talent Acquisition Operations.
• Manage local TA operations including interview coordination and offer process.
• Coordinate background checks and pre-employment requirements.
• Own end-to-end onboarding experience.
• Performance & Talent Management.
• Drive performance management cycles (goal setting, reviews, calibration).
• Support managers in feedback and development conversations.
• Maintain performance documentation.
• Payroll & Statutory Compliance (Thailand).
• Process monthly payroll.
• Oversee statutory payments (SSO, WHT, others).
• Support tax filing processes.
• Employee Lifecycle Management.
• Maintain accurate personnel files (P-File management).
• Handle employment documentation and contract administration.
• Manage offboarding process including clearance, final pay coordination, and exit interviews.
• Office & Administrative Operations.
• Oversee office management and facilities coordination.
• Oversee asset management (laptops, equipment tracking).
• Manage and coordinate with external vendors.
• At least 2 years of experience in HR/People Operations.
• With knowledge in Thailand labor law and statutory processes.
• Strong organizational and stakeholder management skills.
• Can converse both in English and Thailand language.
• About Qashier.
• Qashier (qashier.com) is a venture-backed startup that is transforming the way retail and F&B operations manage payments, loyalty programs, and business data. Our.
• Qashier SuperTerminal.
• is an all-in-one, cloud-based POS device that allows merchants to streamline their operations while offering integrated payment solutions. With Qashier, merchants get the tools they need to grow their business efficiently.
• Ready to take the leap and make an impact in the exciting world of FinTech?.
• Click.
• Apply'.
• or reach out to.
• [email protected].
• to start the conversation.

Experience:

3 years required

Skills:

Recruitment, Leadership Skill, Payroll

Job type:

Full-time

• Strategic Talent Acquisition & Executive Search.
• Manage end-to-end recruitment for middle- to senior-level, specialist, and business-critical positions.
• Proactively identify and approach passive candidates through direct sourcing, professional networks, referrals, and relevant recruitment channels.
• Conduct candidate screening and preliminary assessment covering career achievements, capability, motivation, leadership exposure, and suitability for the organization.
• Develop high-quality candidate shortlists and provide recommendations to hiring managers.
• Build and maintain relationships with potential candidates for current and future critical positions.
• Talent Mapping & Market Intelligence.
• Conduct external talent mapping across relevant industries, competitors, and target organizations.
• Identify key talent, organizational structures, position levels, and potential candidate pools within the market.
• Monitor talent movements, hiring trends, and changes within target industries and organizations.
• Develop and maintain talent pipelines for critical and frequently recruited positions.
• Provide market insights to support recruitment strategy and workforce planning.
• Candidate Persona & Search Strategy.
• Work closely with hiring managers and HR stakeholders to understand business requirements and define the appropriate candidate persona.
• Translate business requirements into search criteria covering experience, capability, industry exposure, career background, and potential.
• Recommend appropriate target industries, companies, and candidate pools based on market conditions.
• Develop sourcing strategies for positions where suitable candidates are limited or highly competitive.
• Compensation & Talent Market Insights.
• Gather and analyze information regarding market salary levels, candidate expectations, and hiring competitiveness.
• Provide estimated compensation ranges and market positioning for selected middle- to senior-level positions.
• Identify potential challenges related to candidate availability, compensation, or market competition.
• Provide practical recommendations to hiring managers based on external talent-market conditions.
• Stakeholder Management.
• Partner with hiring managers to understand recruitment priorities, business needs, and required talent profiles.
• Provide regular updates on recruitment progress, candidate availability, and market conditions.
• Advise hiring managers when recruitment requirements, compensation expectations, or candidate profiles are inconsistent with market realities.
• Ensure a professional candidate experience throughout the recruitment process.
• HR Operations.
• Support day-to-day HR operations.
• Coordinate employee lifecycle activities including onboarding, employment documentation, employee records, transfers, and offboarding.
• Support employees and managers on general HR policies, procedures, and HR-related inquiries.
• Coordinate with relevant HR functions such as payroll, compensation & benefits, learning & development, and employee relations when required.
• Maintain accurate employee information and ensure HR documentation complies with company policies and applicable requirements.
• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.
• Approximately 3-5 years of experience in Talent Acquisition, Recruitment Consulting, Executive Search, or related areas.
• Experience recruiting middle-management, senior-management, or specialist positions is highly preferred.
• Strong experience in direct sourcing, candidate research, talent mapping, and passive-candidate engagement.
• Ability to understand business requirements and translate them into effective candidate-search strategies.
• Strong communication, stakeholder management, analytical, and relationship-building skills.