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Job type:

Full-time

• ตอบคำถามและให้คำปรึกษาผ่านช่องทางต่างๆ เช่น Facebook, Line OA, Pantip, Website และอีเมล
• ให้ข้อมูลเกี่ยวกับสินเชื่อรถยนต์/รถมอเตอร์ไซค์ เงื่อนไข การสมัคร และโปรโมชั่น
• ติดตามลูกค้าแบบ Outbound: ติดตามลูกค้าที่ทิ้งข้อความไว้ (Abandoned Chats/Messages) ที่ยังไม่ได้รับคำตอบ
• ติดต่อกลับลูกค้าที่การสนทนาไม่จบสมบูรณ์ เพื่อให้บริการต่อเนื่อง
• โทรออกและส่งข้อความติดตาม เพื่อให้ข้อมูลเพิ่มเติม
• ทำงาน 5 วัน หยุด 2 วันต่อสัปดาห์ (วันหยุดหมุนเวียนตามตารางงาน อาจไม่ได้ตรงกับวันเสาร์ หรืออาทิตย์).

Job type:

Full-time

• ตอบรับสายโทรศัพท์จากลูกค้าที่สนใจสินเชื่อรถยนต์/รถมอเตอร์ไซค์.
• ให้ข้อมูลเบื้องต้นเกี่ยวกับผลิตภัณฑ์สินเชื่อ เงื่อนไข อัตราดอกเบี้ย ระยะเวลาผ่อนชำระ และโปรโมชั่นต่างๆ.
• ให้คำแนะนำและคำปรึกษาที่ถูกต้องและรวดเร็วตามนโยบายบริษัท.
• บันทึกข้อมูลการติดต่อและความสนใจของลูกค้าลงในระบบ CRM อย่างถูกต้องและครบถ้วน.
• ส่งต่อข้อมูลลูกค้าที่มีศักยภาพ ไปยังหน่วยงานที่เกี่ยวข้องเพื่อดำเนินการขั้นตอนต่อไป.
• ติดตามผลและอัพเดทสถานะของลูกค้าในระบบ.
• ปฏิบัติงานตามคู่มือและมาตรฐานการให้บริการของบริษัทอย่างเคร่งครัด.
• รักษาความลับของข้อมูลลูกค้าและข้อมูลทางธุรกิจ..

Skills:

English

Job type:

Full-time

• Communicate with customers via phone, email, and chat.
• Provide accurate information about products, payments and refunds.
• Collaborate with internal departments to fulfil customer needs.
• Minimum 1 year of customer service experience.
• Fresh graduate also welcome.
• Fluent in English.
• Excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize efficiently.
• Flexible with rotational shifts, including nights and overnights.
• Available to start immediately.

Skills:

Business Development, Legal, Compliance, English

Job type:

Full-time

• Business Segment Relationship, Portfolio Management, Business Development, & Revenue Growth.
• Act as the primary point of contact for business segments, ensuring high service standards.
• Build long-term relationships based on trust and value-added advisory.
• Support business segments with appropriate ITD solutions to manage and grow their portfolios.
• Stakeholder Coordination.
• Work closely with Credit, Operations, Product, Legal, and Risk & Compliance teams to deliver solutions.
• Coordinate deal execution, documentation, and post approval follow-up.
• Customer Experience & Service Quality.
• Resolve business segments issues promptly and professionally.
• Monitor business segments satisfaction and proactively manage service gaps.
• Bachelor s degree or higher in Business, Finance, Economics, IT, or related fields.
• 3-8 years of experience in IT Relationship Management (depending on segment).
• Strong knowledge of banking products and credit analysis.
• Experience with Retail / SME / Corporate clients is a plus.
• Strong relationship-building and negotiation skills.
• Customer-centric and result-driven mindset.
• Good communication skills in Thai & English.
• Only shortlisted candidates will be contacted**.
• Talent Acquisition Department
• Bank of Ayudhya Public Company Limited
• 1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120
• Contact: Talent Acquisition Center: 0 2--- ---- #--183.
• FB: Krungsri Career.
• LINE: Krungsri Career.
• LINKEDIN: Krungsri.
• Applicants can read the Personal Data Protection Announcement of the Bank's Human Resources Function by typing the link from the image that stated below.
• EN (https://krungsri.com/b/privacynoticeen).
• ผู้สมัครสามารถอ่านประกาศการคุ้มครองข้อมูลส่วนบุคคลส่วนงานทรัพยากรบุคคลของธนาคารได้โดยการพิมพ์ลิงค์จากรูปภาพที่ปรากฎด้านล่าง.
• ภาษาไทย (https://krungsri.com/b/privacynoticeth).
• หมายเหตุ ธนาคารมีความจำเป็นและจะมีขั้นตอนการตรวจสอบข้อมูลส่วนบุคคลเกี่ยวกับประวัติอาชญากรรมของผู้สมัคร ก่อนที่ผู้สมัครจะได้รับการพิจารณาเข้าร่วมงานกับธนาคารกรุงศรีฯ.
• Remark: The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank.

Job type:

Full-time

• Key Deliverables (Primary Responsibilities).
• Provide leadership and supervision to the Pricing Operations team and work closely with Customer Service, Pricing & Stretagy Advisor and Sales to achieve flawless pricing operations.
• Leads all day-to-day Pricing Operations activities and ensures that pricing is implemented timely and accurately.
• o Development of skills & knowledge within the Pricing Operations team.
• o Continuous sharing & improvement of best practices between markets.
• o Leveraging the full potential of the pricing systems.
• o Maintaining productive interfaces with internal and external parties/stakeholders such as: Sales, Pricing & Stretagy Advisor, Tax, Marketing, IT, CS, Law, P&GA, etc.
• o Management of Change support & process follow-ups.
• Ensure flawless intergration of any scope changes into the existing operational framework.
• Scope (Impacts, Success Measures/Metrics).
• Thailand Retail and Non-Retail business.
• People Management.
• Provides regular coaching, feedback and training (as needed) to the Pricing Operations team (supported by Pricing & Stretagy Advisor and the Power Users).
• Empower employees to identify opportunities to improve work processes and systems, explore opportunities for process harmonization across zones.
• Provide leadership and inspiration to employees towards achieving organizational and business objectives.
• Timely handle issue escalations to prevent or minimize business impact.
• Oversee employee engagement levels and workload changes to support smooth business operations including system updates, MOCs and business projects.
• Assists Strategy Planning and Revenue Management Manager in maintaining a motivated team through fostering a positive & dynamic work environment, and through continuous development of individual team members.
• Maintaining Flawless Operations.
• Responsible for ensuring that sufficient resource is available to manage the operations.
• Responsible for the design, updating & testing of business continuity & disaster recovery plans.
• Proactively drives the development & implementation of Pricing Operations Best Practices.
• Pricing.
• Accountable for the accurate & timely review by the Pricing Operations team of prices.
• with business strategies & latest tactical instructions.
• Maintains sufficient knowledge of all markets in order to effectively support the Pricing Operations.
• team with their daily pricing activities.
• Systems.
• Work with Controls Advisor to ensure that Pricing system controls catalogues are up-to-date.
• Responsible for endorsing changes (fixes/upgrades) in the pricing system (live pricing environment).
• Approve user accesses to the pricing system.
• Interface with IT and system vendors to drive improvements to the pricing systems and to address any operational issues.
• Data Maintenance.
• Review updates of price calculation methodology in the pricing systems.
• Assists with resolution of pricing related queries.
• Operational Controls.
• Ensure relevant controls, audit preparedness at all times and appropriate group knowledge.
• Responsible for the implementation of operational controls, follow up and close out of any issues.
• Works with Strategy Planning and Revenue Management Manager & Controls Advisor(s) to assess and review controls requirements and their implementation.
• Maintenance and timely review of the endorsement table (if applicable).
• Represent Pricing Operations during Unit Internal Assessments, Internal Audits and other controls related reviews.
• Pricing Strategy & Tactics.
• Interacts with Pricing & Stretagy Advisor to understand the main dynamics of each market.
• Support and provide key inputs to Pricing & Stretagy Advisor to analyse market dynamics and strategize.
• General.
• Responsible for proper record filing and archive management.
• Support and execute any additional work/requirements as and when assigned by Strategy Planning and Revenue Management Manager.
• Key Interfaces.
• Sales.
• Pricing & Stretagy Advisor.
• Strategy Planning and Revenue Management Manager.
• Tax.
• IT.
• Customer Service.
• P&GA.
• Law.
• External system vendor.
• Preferred Knowledge, Skills and Experience.
• Extended business background and operational experience.
• Ability to lead a large, diverse and multicultural team.
• Good analytical skills and system knowledge.
• Strong Controls mindset and ability to lead changes.

Skills:

Sales, Instrument, Negotiation

Job type:

Full-time

• Responsible for sales in Medical Devices division (Products: X-ray, Ultrasound)..
• Plan and arrange the customer visit report as well as to present new product s information to customer.
• Ensure fulfillment of sales and other objectives by means of implementation.
• Achieve target set out increase market share & sales, through acquisition and retention of customers.
• Build product propositions with existing customers and identify new business opportunities.
• Provide technical advisory to customer and be able to solve basic technical problems.
• Explore opportunity and get voice of market/customer for new product development.
• Establish and continuously improve product & market knowledge, so as to be more efficient.
• Propose improvement of and/or within internal & external processes to Product Manager as to increase efficiency and effectiveness of the organization.
• Bachelor s Degree in Radiology, Industrial Physics and Medical Instrument, Biomedical Engineering, Science or any related field.
• Having experience in Medical Devices (X-Ray Ultrasound CT, Surgical Instrument, Medical Simulation, Others).
• Good technical, Sales, Marketing and Negotiation skills.
• Team player, fast learner and result oriented.
• Able to work under pressure.
• Decision making & problem solving skills.
• Can do attitude, Service mind, Good interpersonal skill, & Idea initiatives.