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Skills:

Bahasa Indonesia, English

Job type:

Full-time

• Bachelor's degree.
• Previous experience in a customer service, call center, or hospitality role is highly preferred.
• Excellent communication skills in both written and spoken in Bahasa Indonesia and English.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using computer systems and navigating multiple applications simultaneously.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
• A positive and patient attitude with a genuine desire to help people.
• Flexibility to work in shifts, including evenings, weekends, and public holidays.
• What We Offer Competitive salary and performance-based bonuses.
• Comprehensive training and professional development opportunities.
• Health and wellness benefits.
• A diverse and inclusive work environment with opportunities for career advancement.
• Modern and comfortable office space.
• Fun and engaging team activities.
• The Role
• As a Customer Service Representative specializing in Partner Services, you will be the first point of contact for partners making reservations, asking for information, or raising concerns. You will be responsible for delivering professional, courteous, and efficient service while upholding the brand standards of our clients in the hospitality and travel industry.
• Key Responsibilities Handle inbound and outbound calls, emails, and live chat inquiries from partners regarding reservations, booking modifications, and general information.
• Resolve partner complaints and issues with empathy and professionalism, aiming for a first-contact resolution whenever possible.
• Provide accurate and detailed information about services, amenities, and policies.
• Process new reservations and cancellations, ensuring all details are correctly entered into the system.
• Collaborate with internal teams to escalate complex issues and ensure a seamless partner experience.
• Meet or exceed individual and team performance targets, including quality scores, average handling time, and customer satisfaction ratings.
• Maintain a high level of product and procedural knowledge.

Experience:

No experience required

Skills:

Good Communication Skills, English, Thai

Job type:

Full-time

• Receive inbound calls from customers regarding after-sales service..
• Perform after-sales service tasks for customers. (e.g. issue product invoices, handle product returns when customers are dissatisfied with the products they purchase through official store, replace products for customers in case they are defective).
• Provide inventory stock checks for customers through phone calls. (e.g. customers ask to check if the new product is available to buy at official store's branch.).
• Working Hour.
• 3 shifts (9.00 - 18.00, 10.00 - 19.00, 12.00 - 21.00).
• Shifts will be announced 2 weeks or 1 month in advance.
• 2 days off (can be split in some cases).
• 1-month training and 2-month probation period.
• Thai nationality.
• Bachelor's Degree.
• English proficiency: B2 or above.
• New graduates are welcome..
• Perks/Benefits;.
• Basic Salary.
• Performance Incentive.
• Diligent Allowance.
• Social Security.
• Group Insurance (Health).
• Annual Increment (As per company policy).
• Bonus (As per company policy).
• Leave Entitlement (AL, SL, BL, etc.).
• Entertainment Events (Whole year).
• Yearly Health Check-up (As per company policy).
• Special Rewards & Points to redeem any special vouchers, gifts, etc.

Experience:

No experience required

Skills:

English, Thai

Job type:

Full-time

• Organize and manage events outdoors.
• Prepare equipment and ensure all necessary materials are available.
• Act as a game master and facilitate event activities.
• Handle service providers and coordinate logistics.
• Take care of partners and maintain good relationships.
• Develop and manage partnerships with vendors and event organizers.
• Animate events with an engaging and lively voice; must be comfortable acting as an MC or speaker in English and Thai.
• Manage teams and coordinate event staff effectively.
• Ensure smooth execution of all customer interactions.
• Hands-on experience in planning, organising, and executing events, particularly corporate and team-building events.
• Ability to manage multiple events simultaneously while maintaining high-quality standards.
• Experience in managing event logistics, coordinating with suppliers, and overseeing event execution.
• Working or having worked in a Destination Management Company (DMC), Travel Agency, or MICE (Meetings, Incentives, Conferences, and Exhibitions) Agency is highly preferred.
• Knowledge of the travel and event industry, including familiarity with clients expectations and needs.
• Experience working with corporate clients in the MICE sector and understanding the dynamics of event management for businesses.
• Proficient in both English and Thai, must be a Thai National.
• Strong organizational and customer service skills.
• Team player.
• Comfortable coordinating bookings with service providers and performers.
• Flexible and responsive to messages outside of office hours.
• Ability to ride a scooter is a plus.
• Company phone provided.
• Travel and event expenses covered.
• Competitive salary and opportunities for growth within the company.
• Free team lunch every Friday.
• Website TB: https://teambuildingbkk.com/.
• Website AA: https://www.amazingadventurebangkok.com/.
• Website Detective dash: https://www.detectivedash.com/.
• Website Cooking Class: https://cookingclassbkk.com/.
• The Cocktail Academy: https://cocktailacademybangkok.com/.
• Event Organizer: https://eventorganizersbangkok.com/.
• CSR Team Building BKK: https://bangkokcsrteambuilding.com/.
• M.I.C.E Event BKK: https://miceeventsbangkok.com/.
• Kids Birthday Bangkok: https://bangkokkidsbirthday.com/.
• Bangkok Party Rental: https://bangkokpartyrentals.com/.
• Thai Boat Party: https://thaiboatparty.com/.
• Bachelor Party Bangkok: https://bachelorbangkok.com/.
• Hen Night Bangkok: https://hennightsbangkok.com/.
• Bangkok Party Vehicles: https://partyvehiclesbangkok.com/.
• Bangkok Celebrations: https://bangkokcelebrations.com/.
• Wedding Planners Thailand: https://weddingplannersthailand.com/.
• Best Party Bangkok: https://www.bestpartybangkok.com/.
• If you want to check our whole range of services and activities: https://bkkfrenchtouch.com/party-planner-in-thailand/.
• BKK French Touch Co., Ltd.
• 39/4 Soi Atthakrawi 1, Sukhumvit 26 Road,.
• Khlong Tan, Khlong Toei, Bangkok 10110.
• Location: https://share.google/EFPeBtV9ssfZ90d9B.

Experience:

No experience required

Skills:

Service-Minded, English, Mandarin

Job type:

Full-time

• ตอบคำถามและให้ความช่วยเหลือผู้เล่นทั้งในและนอกเกม.
• รวบรวมความคิดเห็นของผู้เล่นและส่งต่อให้ทีมพัฒนา.
• ติดต่อประสานงานกับทีมพัฒนาชาวจีน เพื่อช่วยแก้ไขปัญหาและปรับปรุงประสบการณ์ของผู้เล่น.
• บันทึก ติดตาม และรายงานปัญหาของผู้เล่น.
• สนับสนุนงานอื่น ๆ ที่เกี่ยวข้องกับการดำเนินงานของเกม.
• ไม่จำกัดเพศและอายุ.
• ชื่นชอบและคุ้นเคยกับเกมแนว MMO (ผู้เล่นเกม RO จะได้รับการพิจารณาเป็นพิเศษ).
• ยินดีรับนักศึกษาจบใหม่.
• มีความรู้ภาษาจีนในระดับดี หรือจบการศึกษาจากประเทศจีน จะได้รับพิจารณาเป็นพิเศษ.
• มีความรับผิดชอบ มีทักษะการสื่อสารที่ดี และชอบปฏิสัมพันธ์กับผู้เล่น
• สถานที่ทำงาน พระราม9
• ทำงานสัปดาห์ละ 5วัน.
• เงินเดือน: สามารถพูดคุยและพิจารณาตามประสบการณ์และความสามารถ.
• ถ้าคุณรักเกม ชอบช่วยเหลือผู้อื่น และอยากเป็นส่วนหนึ่งของโลกเกม.
• เรายินดีต้อนรับคุณเข้าสู่ทีมของเรา
• สนใจส่งเรซูเม่มาทางอีเมล์: [email protected].
• เบอร์โทร/Line 0957081268.

Experience:

1 year required

Skills:

Microsoft Office, Excel, Own Transportation and Driving Licence, Work Well Under Pressure, Thai, English

Job type:

Full-time

• ทำงาน 6 วันต่อสัปดาห์ และ ทำงานเป็นกะ โดยจะสลับทุก 1-2 เดือน ตัวอย่างเวลาเข้ากะ 7.00-16.00 / 13.00-22.00 / 22.00 - 8.00 น. เป็นต้น.
• ประสานงานด้านขนส่ง กับบริษัทขนส่ง Outsource เพื่อทำให้การขนส่งเป็นไปอย่างสำเร็จและเรียบร้อย.
• จัดการการรวบรวมและจัดส่งเอกสารที่จำเป็นในการขนส่งสินค้าและบริการให้เป็นไปตามที่มาตรฐานที่กำหนด.
• ประสานงานและช่วยเหลือ พนักงานขับรถ และ ลูกค้าไทยและต่างชาติในการใช้งานระบบของบริษัท (Dashboard).
• ให้คำแนะนำ และช่วยเหลือพนักงานขับรถ และเจ้าหน้าที่ปฏิบัติการ ให้ดำเนินการตามกฎระเบียบการขนส่งสินค้า.
• บริหารจัดการคนขับรถขนส่ง พนักงานส่งของ และประสานงานกับลูกค้า.
• จบการศึกษาระดับปริญญาตรี หรือเทียบเท่า.
• ทักษะการคิดอย่างมีวิจารณญาณและการแก้ปัญหาที่ถี่ถ้วนเหมาะสม.
• มีประสบการณ์กับซอฟต์แวร์ รวมถึง Outlook, MS 365.
• มีทักษะในการสื่อสารทั้งการเขียนและการพูดในภาษาไทยและภาษาอังกฤษได้ดี.
• ทักษะการวางแผน และการจัดทำเอกสาร.
• ประสบการณ์ในสภาพแวดล้อม B2B กับความต้องการของลูกค้าที่หลากหลายและไม่เหมือนใคร.
• สามารถทำงานเป็นกะได้ ทั้งกะเช้าและเย็น.
• เรียนรู้เร็ว และ ปรับตัวได้ดี.
• ประกันสังคม 2. ประกันสุขภาพ 3. PVD 4. มีสวัสดิการอาหารและขนม 5. วันหยุดประจำปี.

Skills:

Social media

Job type:

Full-time

• Customer Interaction - Respond to customer inquiries via email, phone, chat, or social media promptly and professionally.
• Order Management - Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Issue Resolution - Address and resolve customer complaints or issues, such as defective products or delivery problems, ensuring a satisfactory outcome.
• Feedback Collection - Gather customer feedback to improve products, services, and the overall customer experience.
• Knowledge Sharing - Stay updated on product knowledge and policies to provide accurate information to customers.
• System Navigation - Utilize CRM software to document, track, and manage customer interactions and profiles.
• Collaboration - Work with other departments, like logistics or operations, to ensure customer needs are met.
• Sales Support - Advise customers on product choices, promotions, and features to support sales efforts.
• Follow-up - Conduct follow-up communications to ensure that customer issues have been resolved to their satisfaction.

Skills:

Microsoft Office, Excel, Enthusiastic, English

Job type:

Full-time

• Serve clients in Thai and English for inquiries on different Trip.com products and questions on their bookings;.
• Solve the problems for clients via Call, Chat and Email;.
• Handle clients problems with empathy and patience in a goal-driven environment;.
• Work as part of a high-performing team, supporting and helping colleagues when required;.
• Attend regular team updates;.
• Keep up-to-date with latest promotions and initiatives;.
• Read, understand and follow the Company Policies and Procedures;.
• What you'll Need to SucceedBachelor degree or above, or significant relevant similar experience;.
• Strong communication skills in Thai both verbal and written; fluent in English;.
• Good knowledge of Microsoft Office applications, such as Word, Excel, PowerPoint and sound general computer skills;.
• Proficient typing abilities with a better than average English -typing speed;.
• Sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes;.
• Ability to listen and build rapport quickly;.
• Enthusiastic yet conscientious and diligent approach to work;.
• Completer-finisher with a good attention to detail.
• Ability to touch-type;.
• Passionate about travel.
• Able to work on a shift-based basis. 24/7 or night shift required.
• Why Trip.com Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What s more?Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact.
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement.
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
• Click the link to learn more about What makes Trip.com Group a leading global travel service provider?
• Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
• Find out more job opportunities at https://careers.trip.com
• Have a good trip, and see you soon!

Experience:

1 year required

Skills:

Express, Assurance, Compliance

Job type:

Full-time

• Manage Customer Service Team Oversee the day-to-day operations of the customer service team, ensuring optimal performance and achievement of KPIs such as response time, resolution time, and customer satisfaction (CSAT).
• Process Optimization Continuously evaluate and optimize customer service processes and workflows to improve efficiency, reduce costs, and enhance the customer experience.
• Monitor and Analyze Performance Metrics Track key performance indicators (KPIs), inc ...
• Develop and Implement Training Programs Create and implement training programs for customer service agents, ensuring they are knowledgeable about products, services, and best practices in customer support.
• Handle Escalations and Complex Cases Act as the point of escalation for complex customer issues, ensuring timely and effective resolutions while maintaining a high level of customer satisfaction.
• Collaborate with Cross-Functional Teams Work closely with product, IT, and sales teams to address customer needs, enhance service offerings, and resolve systemic issues affecting service quality.
• Maintain Quality Assurance Oversee the implementation of quality assurance (QA) processes, monitoring customer interactions to ensure compliance with company standards and continuous improvement.
• Requirements Bachelor's degree in Business Administration, Operations Management, or a related field. Relevant certifications or advanced degrees are a plus.
• At least 1-2 years of experience in customer service or operations management, with a proven track record of leading and improving customer service teams.
• Strong leadership and team management skills with the ability to motivate, mentor, and develop customer service agents.
• Ability to analyze service data, performance metrics, and customer feedback to drive operational improvements.
• Strong verbal and written communication skills, capable of interacting with various internal stakeholders and handling customer escalations effectively.
• Ability to think critically, troubleshoot complex issues, and implement solutions in high-pressure environments.
• A deep commitment to delivering high-quality service and an understanding of customer needs, ensuring a positive customer experience.
• Ability to manage multiple tasks, prioritize workload effectively, and ensure deadlines and objectives are met consistently.

Experience:

3 years required

Skills:

eCommerce

Job type:

Full-time

• Be a subject-matter expert in Shopee Features, SOPs, systems and tools, and all changes related to customer service.
• Identify training needs to meet quality standards and enable knowledge retention, good behaviors & skills practices.
• Design essential learning solutions that build competencies/address KPIs deficits/enable business outcomes with real-life applicable practice.
• Develop learning content including interactive user guides, video tutorials, FAQs, and other instructional materials.
• Train/educate and advise contact center agents, leads and QAs on Shopee Features, SOPs, tools, and relevant service soft skills.
• Lead Train-the-Trainer sessions as a master trainer for key programs.
• Use data and metrics to measure, observe, and report learning effectiveness and ensure real-work application.
• Coordinate and evaluate training conducted by support staff members to ensure consistency, accuracy, and thoroughness.
• Keep track of training progress and provide reports for stakeholders.
• Provide excellent customer service and maintain high standards for all work performed, working on complex requests and high volumes under tight deadlines.
• Requirements: Bachelor's Degree in education, human resources, or any related field.
• At least 3 years experience in training, preferably in Customer service.
• Experience in coaching, or mentoring others.
• Strong Facilitation, Communication, and interpersonal skills.
• Proficient in tools such as Google Sheets, Learning Management Systems (LMS), Google Slides and Powerpoint.
• Experience in eCommerce platforms is a plus.
• Ability to adapt to a fast-paced, dynamic work environment and drive positive change.

Experience:

7 years required

Skills:

Business Development, Problem Solving, Quantitative Analysis, English

Job type:

Full-time

• Bachelor s degree or equivalent diploma.
• Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity.
• Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System that includes Fraud chargebacks, Customer Complaints and Escalations too.
• Strategic thinker with strong analytical and problem-solving skills.
• 10+ years of experience in operations, preferably in BPO/ITES industry.
• 7+ years of people management experience, including managing managers, and a strong desire to develop team members.
• Empathy for the Social community platform users and passion to create an exceptional user experience and provide outstanding support.
• Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members.
• Adaptable and energized by a fast-paced environment; Significant experience in a complex fast paced environment.
• Excellent written and verbal communication skills.
• Having high cultural awareness of political and social situations is a plus!.
• Proficiency in English and Thai is highly preferred (depends on the market assignment).
• Build a positive relation with Client in order to create new business opportunities.
• Identify potential risks and opportunities of improvement in the process and suggest solutions.
• Responsibilities:Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases.
• Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms.
• Provide exceptional people management, mentorship and career development to members of the team, including Managers, TLs, and Agents, achieve low attrition levels and high employee engagement. Flag and escalate business risks timely to the Client and Stake holders.
• Lead the group of Managers and drive process deliveries and process excellence through consistent monitoring and critical inputs.
• Ability to Deep Dive on customer complaints and appeal cases received from business line including user appeal document, user analysis and trend analysis.
• Ability to Deep Dive on completed transactions that being flagged with high-risk flag for post manual review to evaluate if is a potential fraud, and instantly share fraud trend to fraud strategy team. Strictly following chargeback operation standard SOP and requirement to handle representment case.
• Ability to guide the team on completing the chargeback cases within SLA/Pre-set time given, ensuring all the representment documents are gathered correctly and match the case with chargeback reason.
• Provide mentorship, guidance and career development to direct reportees and members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Protect Clients ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions.
• Drive Managers and Operations teams to deliver value adds, continuous improvements, and productivity/quality gains.
• Streategize and execute Client/Leadership directions and decisions following the change management process.
• Mantain an effective Client relationship with proactive communication followed by POA and closed loop.

Skills:

Data Analysis, Automation

Job type:

Full-time

• Lead strategic projects focused on maximizing productivity and optimizing Customer Service operations, ensuring timely delivery and measurable business outcomes.
• Conduct end-to-end data analysis and deep-dive root cause analysis (RCA) on core CS metrics to identify friction points and deliver actionable, data-driven insights to management.
• Create, maintain, and optimize reporting infrastructure (dashboards and recurring reports) using BI tools to answer key business questions and monitor operational healt ...
• Drive efficiency improvements and support AI/automation initiatives by providing data groundwork, analysis, and validation required for implementation and tracking ROI.
• Serve as the primary Data Liaison between the Customer Service Operations team and the Business Intelligence (BI)/Data Engineering teams, translating challenges into precise data requirements.
• Communicate complex analytical findings and strategic recommendations to senior management and cross-functional stakeholders in a clear, concise, and logical manner.
• Requirements: Bachelor's Degree in any related field.
• Strong understanding of statistical concepts (e.g., hypothesis testing, correlation, regression) to identify trends, measure the impact of initiatives, and conduct root cause analysis.
• Proficiency in Microsoft Excel/Google Sheets and BI tools for data cleaning, ad-hoc analysis, and design, build, and maintain actionable dashboards and reports.
• Strong interpersonal skills for collaborating with other teams (BI, Marketing, Product) and managing expectations while driving consensus.
• Ability to own and drive initiatives to measurable completion, delivering productivity improvements as outlined in the overview.

Skills:

English

Job type:

Full-time

• Fluent in both Thai and English (spoken and written).
• Minimum qualification: High School Diploma; Diploma or Degree preferred.
• Good communication and interpersonal skills.
• Basic computer and typing proficiency.
• Previous customer service or call center experience is an advantage.
• Willingness to work in shifts, weekends, or public holidays as required.
• Why Join Us? Competitive salary and performance incentives.
• Professional and inclusive working environment.
• Training and development opportunities.
• Career growth in a global BPO company.
• Responsibilities: Handle customer interactions via phone, email, or chat in Thai and English.
• Assist customers with inquiries, product information, order status, and troubleshooting.
• Maintain accurate records of customer interactions in the system.
• Follow up to ensure resolution and customer satisfaction.
• Meet performance targets for quality, efficiency, and customer satisfaction.
• Escalate complex issues to the relevant department when necessary.

Job type:

Full-time

• จบการศึกษา ม.6 / ปวช. / ปวส. / ปริญญาตรี หมายเหตุ: สำหรับผู้สำเร็จการศึกษาจากคณะครุศาสตร์ นิติศาสตร์ พยาบาลศาสตร์ ออกแบบผลิตภัณฑ์หรือเครื่องประดับ ต้องมีประสบการณ์งานด้าน Chat/Email Agent อย่างน้อย 1 ปี.
• มีประสบการณ์งานบริการลูกค้า (Customer Service) จะได้รับการพิจารณาเป็นพิเศษ.
• มีทัศนคติที่ดี รักงานบริการ มีไหวพริบในการแก้ไขปัญหาเฉพาะหน้า และสามารถทำงานภายใต้แรงกดดันได้ดี.
• มีทักษะการพิมพ์และการใช้แป้นคีย์บอร์ดได้อย่างคล่องแคล่ว (ความเร็วในการพิมพ์ไม่น้อยกว่า 30 คำ/นาที).
• มีความละเอียดรอบคอบในการจัดการข้อมูล และสนใจเรียนรู้เทคโนโลยีใหม่ ๆ.
• มีทักษะการใช้ภาษาไทยที่ดี ทั้งด้านการสื่อสาร การเลือกใช้ถ้อยคำ และการใช้ภาษาอย่างเหมาะสม.
• ให้ข้อมูลและให้บริการแก่ผู้ซื้อและผู้ขายผ่านช่องทางแชทและอีเมล พร้อมจัดการงานค้าง (backlog) อย่างมีประสิทธิภาพ.
• บันทึกข้อมูลการให้บริการในระบบ และประสานงานกับหน่วยงานที่เกี่ยวข้องเพื่อการดำเนินงานที่ราบรื่น.
• สร้างและรักษาความสัมพันธ์อันดีกับผู้ซื้อและผู้ขาย เพื่อเสริมสร้างความพึงพอใจต่อสินค้าและบริการของบริษัทฯ.
• ปฏิบัติงานตามมาตรฐานตัวชี้วัด (KPIs) ที่บริษัทฯ กำหนดได้อย่างมีประสิทธิภาพ.

Skills:

Automation, Risk Management, Problem Solving

Job type:

Full-time

• Customer Insights & Resolution: synthesize quantitative and qualitative data (CSAT, NPS, ticket trends, root-cause analyses) to identify systemic issues and track resolution progress.
• Premium CS: design and implement workflows, SLAs, tooling, and reporting specific to premium customer segments; coordinate escalation paths and concierge services.
• Projects: end-to-end management of CS projects (process, tooling, templates, KB, automation pilots), including scoping, stakeholder alignment, delivery, and post-implem ...
• Requirements: Project management: strong experience with project planning, Agile/sprint approaches, risk management, and stakeholder management.
• Data-driven problem solving: competent with data analysis and translating insights into action.
• Process design: experience mapping workflows, defining SLAs, and implementing operational changes.
• Communication & influence: excellent written and verbal communication; can influence without direct authority and run cross-functional meetings.
• Change management & adoption: experience driving adoption (training plans, comms, playbooks).
• Customer empathy: deep understanding of frontline workflows and customer expectations.

Job type:

Full-time

• Proficiency in Thai language (spoken and written).
• Strong communication and problem-solving skills.
• Ability to work onsite in TP Bangkok.
• Willingness to work on rotational shifts, including weekends and public holidays.
• Customer service experience is a plus, but not mandatory - fresh graduates are encouraged to apply.
• Responsibilities:Handle incoming calls, emails, and chat from customers in Thai.
• Provide accurate information, resolve issues, and ensure customer satisfaction.
• Escalate complex issues to relevant teams when necessary.
• Maintain a professional and empathetic approach in every interaction.
• Achieve individual and team performance targets.
• Follow company policies, procedures, and quality standards.

Skills:

SAP, Linux, Apache

Job type:

Full-time

• Acting as the key of Cloud technical aspect for the consulting team to provide the technical consulting to both internal and external customers.
• Design Cloud solution architecture in response to the client s requirement.
• Provide advisory consulting service to the client regarding the True IDC Consulting practices.
• Create Cloud technical requirements to the client s migration plan.
• Experience of designing and implementing comprehensive Cloud computing solutions on various Cloud technologies e.g. AWS, GCP.
• Experience in building multi-tier Service Oriented Architecture (SOA) applications.
• Experience in SAP Cloud Infrastructure in term of architecture & design in AWS, GCP public cloud.
• Knowledge of Linux, Windows, Apache, IIS, NoSQL operations as its architecture toth e Cloud.
• Knowledge of Containerization administrative for both Windows and Linux technologies.
• Knowledge of key concerns and how they are addressed in Cloud Computing such as security, performance and scalability.
• Good in customer objective handling & Good in customer presentation skill.
• Nice to have.
• UNIX shell scripting.
• AWS Certified Solution Architect - Associate.
• GCP Certified Solution Architect - Associate.

Experience:

2 years required

Skills:

Sales, Project Management, SQL, English

Job type:

Full-time

• Bachelor s degree or equivalent practical experience.
• 2 years of experience in a technical project management or a customer-facing role.
• Ability to communicate in English and Thai fluently to support client relationship management in this region.
• Experience working within an Industry Vertical and knowledge of its digital key trends and business challenges along with the familiarity with the advertising industry and technologies.
• Experience in SQL.
• Experience in project/program management with the ability to work separately and manage multiple complex projects.
• Ability to understand technical concepts and effectively communicate them to a non-technical audience.
• Excellent collaboration skills, with the ability to work actively with other groups in organization (e.g., Sales teams, Solution Engineers, etc).
• Excellent problem-discovery, problem-solving, analysis, and communication skills.
• gTech Ads team takes a creative, collaborative, and customer-centric approach to provide foundational tech services and forward-looking business solutions to advertisers. Through technical consultation and implementation of tech and media solutions, gTech Ads helps customers attain their business objectives while building long-term capabilities.
• As an Advertising Solutions Architect, you will work closely with our sales teams and customers to understand their priorities and business objectives to architect technical and media solutions on top of the Google advertising ecosystem.
• You will drive executive-level customer interactions and discover relevant problems. You develop and apply your deep expertise of Google advertising products to solve customer marketing objectives separately. You understand customer tech infrastructure and Google Product and Systems to design solutions that integrate seamlessly with the customer ecosystem. You develop expertise in an industry vertical and are able to advocate for solutions that solve for the industry challenges and scale them.
• Google creates products and services that make the world a better place, and gTech s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
• To learn more about gTech, check out our video.
• Engage with external clients and internal sales stakeholders to identify customer business objectives and marketing objectives through consultative approach.
• Lead client meetings to explore opportunities for Service Plans and Standalone Solutions which help our customers achieve their business objectives.
• Develop deep expertise of the Google Advertising Products and Customer Infrastructure to be able to architect technical solutions on top of them to meet customer needs.
• Lead complex multi quarter technical projects by collaborating closely with cross functional internal and external teams (technical and non technical team members).
• Build trusted technical advisory relationship with customers and internal sales stakeholders. Discover media activation opportunities arising from implementation of technical solutions.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Skills:

IP License

Job type:

Full-time

• เป็นที่ปรึกษา, สรุปภาวะตลาด (Market Outlook) และให้คำแนะนำจัด Port การลงทุน (Asset Allocation) แก่ลูกค้าและผู้ที่สนใจลงทุนในกองทุนรวมผ่านทางโทรศัพท์ ให้เหมาะสมกับระดับความเสี่ยงที่รับได้.
• ให้บริการข้อมูลการลงทุน ผลิตภัณฑ์การลงทุน การใช้บริการผ่านช่องทางอิเล็กทรอนิกส์ (SCB Easy, SCBAM Fund Click) ผ่านทางโทรศัพท์.
• ประสานงานกับหน่วยงานที่เกี่ยวข้องเพื่อแก้ไขปัญหาให้ลูกค้า สาขาของธนาคาร และตัวแทนขายอื่น ผ่านทางโทรศัพท์ และทาง Electronic Channel ([email protected]) รวมถึงช่อง ...
• ตรวจสอบการให้ข้อมูลเกี่ยวกับกองทุนของตัวแทนขายและตัวแทนขายอิสระ (IIP).
• บริการเปลี่ยนแปลงข้อมูลทางโทรศัพท์.
• รวบรวมข้อคิดเห็นและข้อเสนอแนะของลูกค้าที่ได้รับผ่านช่องทางต่าง ๆ และนำเสนอแก่หน่วยงานี่เกี่ยวข้องทราบ เพื่อพัฒนาผลิตภัณฑ์และการให้บริการ.
• จัดทำรายงาน เช่น ข้อมูลสถิติการให้บริการต่างๆ ของหน่วยงาน และนำเสนอ In bound call การให้บริการเรื่องต่างๆ ของฝ่าย.
• Qualification ปริญญาตรี สาขา บริหารธุรกิจ / การเงิน/ เศรษฐศาสตร์ / หรือสาขาอื่น ๆ ที่เกี่ยวข้อง.
• มี IC หรือมี IP License.
• มีประสบการณ์ทำงานด้านกองทุนรวมจะพิจารณาเป็นพิเศษ.
• มี Service Mind มีใจรักงานด้านบริการ และมองโลกในแง่ดี.
• มีมนุษยสัมพันธ์ดี สามารถติดต่อประสานงานและร่วมงานกับผู้อื่นได้เป็นอย่างดี.
• มีไหวพริบดี สามารถแก้ปัญหาต่าง ๆ ที่เกี่ยวข้องในงานได้.
• มีความคิดสร้างสรรค์ และสามารถจัดลำดับวางแผนงานได้ดี.
• สามารถทำงานพร้อมกันได้หลายอย่างในขณะเดียวกัน (Multi-tasking Skills).
• ใช้โปรแกรม MS Office ได้ดี.
• ใช้ภาษาอังกฤษได้ดี.
• We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.

Skills:

Legal, Risk Management, SAP, English

Job type:

Full-time

• Provide leadership in business review, pipeline and Forecast meetings.
• Provide proactive financial advice and oversight in contract negotiations and deal structuring for strategic opportunities to increase profitability and revenue.
• Ensure effective and efficient deal support, based on relevant deal segmentation with the respective interaction to the Sales and Services organizations (strategic deal management and deal desk).
• Orchestrate business support teams (Legal and Contracting, Revenue Recognition, Pricing, Financing, Collections, Credit Management and Risk Management) to ensure effective and efficient deal support.
• Contribute to the achievement of cash collection targets internally and externally.
• Align and share best practices with Operations Teams and the SAP CFO community.
• Design, implement and maintain business and payment models in partnership with third party financing companies across the region, to support direct and indirect business.
• Ensure quality of business, aligning with customer success and SAP strategies.
• Be a change agent and voice of reason to weed out ineffective partners, advise the business on problem customers, etc.
• Ensure all deals in the country are completed at the highest of ethical and professional standards. Adhering to all SAP policies and programs.
• Direct Engagement with Key Customers & Partners.
• Represent SAP as the executive sponsorship for certain customer accounts.
• Build strategic networks to sell/demonstrate the advantages of the SAP portfolio to the CFOs in the market, including public speaking.
• Showcase SAP runs SAP , Innovative Solutions as well as Shared Services Model and SAP Finance Transformation story in general.
• Build and maintain a relationship with select peers across the customer and partner landscape to help influence situations to SAP interest.
• Accountability for the Financial Planning & Analysis.
• Provide strong analytical and management input (based on macro-economic, industry and internal data for the country/ market unit).
• Provide proactive financial advice and solutions for strategic direction and insight on opportunities/process improvements to increase profitability and revenue and to identify efficiency and growth opportunities.
• Be actively involved in the development and implementation of the go-to-market processes and structures.
• Being a delegate to the Market Unit CFO, have a dedicated focus on expense items&rdquo.
• Ensure Market Unit stakeholders have a realistic view of the forecast and potential landing zone on top-line and effectively provide a perspective on upsides and risks within and outside the forecast to follow a no surprises approach&rdquo.
• Drive cost optimization and management of expenses approach in line with the company guidance and policies.
• Act as the Representative for Governmental Bodies and Auditors.
• Abide by the rules of corporate governance as well as country specific regulatory tasks.
• Coordinate responses to matters raised by internal and external auditors to ensure timely resolution.
• Ensure Compliance and Governance within the Organization.
• Act as a voice of conscience of the company.
• Ensure compliance and safeguards the Company s trust and reputation.
• Be the local counterpart and orchestrator for GFA organizations (for example for Global Facility Management, Global Shared Services organization, etc.) and local affairs, - be responsible for any local adaptations of global policies and the delegate Delegation of authority (DOA) to the Market Unit CFO.
• Provide strong oversight around business quality from a compliance/governance standpoint and be willing to challenge positions, models and specific transactions, if warranted. Call out practices and business that seems to be a concern and ideally prevent these from occurring.
• Guide/coach the country MD on overall governance as well as act as a sounding board on downstream issues that could emanate, to provide a realistic view on implications of decisions.
• Leadership for all F&A Employees in the Respective Entity.
• Inspire team members and create a winning team.
• Provide inputs on GFA Strategy and drive execution at country level.
• Provide local functional leadership to local teams of global internal organizations.
• Act as the main interface for all parts of the LoB GFA (Shared Service Center, especially for the Chief Accounting Organization and the COEs).
• Develop existing talents and prepare for tomorrow through training and upskilling talents within extended finance team.
• EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES.
• Highly developed Leadership skills.
• A relevant professional qualification i.e. CPA or equivalent or a master s or similar degree in accounting, business administration or economics related studies or an MBA.
• Develop great teams.
• Drive innovation.
• Simplify.
• Strategic thinking.
• Ability to drive transformation.
• Highly developed influencing ability.
• Customer Centricity.
• Highly developed coaching skills.
• Act as a trusted advisor to leaders and employees.
• Excel in a very fast-paced environment.
• Knowledge of SAP financial processes & systems.
• Knowledge of corporate financial governance, policies and guidelines.
• Knowledge of local GAAP and local legal F&A requirements is a plus.
• Fluency in Business English.
• WORK EXPERIENCE.
• A minimum of 10 years of Finance experience in FP&A, controlling, accounting audit or related function.
• Certified Public Accountant (CPA).
• Relevant work experience in Thailand is a strong plus.
• Fluency in English, both spoken and written, is an absolute must as well as Thai language.
• Bring out your best
• SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
• We win with inclusion.
• SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
• SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].
• For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
• Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
• Successful candidates might be required to undergo a background verification with an external vendor.
• AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.Please note that any violation of these guidelines may result in disqualification from the hiring process.

Experience:

2 years required

Job type:

Full-time

• Deliver exceptional client service in line with CHANEL standards, ensuring every client feels valued and inspired.
• Build and nurture long-term relationships with clients through thoughtful outreach, personalized styling advice, and consistent after-sales support.
• Achieve and exceed sales targets while upholding a client-centric approach and maintaining high standards of service excellence.
• Maintain boutique image and visual merchandising by ensuring personal grooming and product displays reflect CHANEL's seasonal collections and guidelines.
• Support boutique operations by following procedures for stock management, security, and after-sales processes.
• Participate actively in team meetings, knowledge sharing, and training sessions to foster a collaborative and high-performance environment.
• Demonstrate initiative by supporting team members, communicating transparently, and contributing to a positive team spirit.
• For Senior Fashion Advisors: Mentor and guide junior team members, lead by example in client engagement and service, and contribute to team development and motivation.
• You are energised by Collaborating with a dedicated team in a fast-paced retail environment.
• Leading and delivering business and operational impacts by your expert and support to both staff and clients.
• What you will bring Bachelor s degree in any field.
• Minimum 2 years of experience in retail or service industries; experience in luxury fashion is a strong advantage. More years of experience are welcome to apply for a Senior role as well.
• Passionate about fashion and luxury with a keen sense of style.
• Strong analytical and communication skills; able to build authentic relationships and convey brand passion.
• Excellent customer service and selling skills, with a natural, personable approach.
• Well-groomed, dynamic, and professional demeanor.
• What Chanel can offer you The opportunity to work with one of the world's most iconic luxury brands, renowned for its heritage and innovation.
• Ongoing training and development to enhance your skills and knowledge.
• A supportive team environment where your contributions are valued.
• Competitive compensation and benefits package.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.