ปฏิบัติงานที่ ตึก M Tower

Key Deliverables (Primary Responsibilities)

· Provide leadership and supervision to the Pricing Operations team and work closely with Customer Service, Pricing & Stretagy Advisor and Sales to achieve flawless pricing operations

· Leads all day-to-day Pricing Operations activities and ensures that pricing is implemented timely and accurately

· Drive continuous improvement, operational effectiveness/efficiency, simplification, and streamlining of pricing processes and tools to achieve controls excellence and efficiency gains through:

o Development of skills & knowledge within the Pricing Operations team

o Continuous sharing & improvement of best practices between markets

o Leveraging the full potential of the pricing systems

o Maintaining productive interfaces with internal and external parties/stakeholders such as: Sales, Pricing & Stretagy Advisor , Tax, Marketing, IT, CS, Law, P&GA, etc.

o Management of Change support & process follow-ups

Ensure flawless intergration of any scope changes into the existing operational framework

Scope (Impacts, Success Measures/Metrics)

Fuels Business Model:

- Thailand Retail and Non-Retail business

People Management

• Provides regular coaching, feedback and training (as needed) to the Pricing Operations team (supported by Pricing & Stretagy Advisor and the Power Users)

• Empower employees to identify opportunities to improve work processes and systems, explore opportunities for process harmonization across zones

• Provide leadership and inspiration to employees towards achieving organizational and business objectives

• Timely handle issue escalations to prevent or minimize business impact

• Oversee employee engagement levels and workload changes to support smooth business operations including system updates, MOCs and business projects

• Assists Strategy Planning and Revenue Management Manager in maintaining a motivated team through fostering a positive & dynamic work environment, and through continuous development of individual team members

Maintaining Flawless Operations

• Responsible for ensuring that sufficient resource is available to manage the operations

• Responsible for the design, updating & testing of business continuity & disaster recovery plans.

• Proactively drives the development & implementation of Pricing Operations Best Practices.

Pricing

• Accountable for the accurate & timely review by the Pricing Operations team of prices

with business strategies & latest tactical instructions

• Maintains sufficient knowledge of all markets in order to effectively support the Pricing Operations

team with their daily pricing activities

Systems

• Work with Controls Advisor to ensure that Pricing system controls catalogues are up-to-date.

• Responsible for endorsing changes (fixes/upgrades) in the pricing system (live pricing environment)

• Approve user accesses to the pricing system

• Interface with IT and system vendors to drive improvements to the pricing systems and to address any operational issues

Data Maintenance

• Review updates of price calculation methodology in the pricing systems

• Assists with resolution of pricing related queries

Operational Controls

• Ensure relevant controls, audit preparedness at all times and appropriate group knowledge

• Responsible for the implementation of operational controls, follow up and close out of any issues

• Works with Strategy Planning and Revenue Management Manager & Controls Advisor(s) to assess and review controls requirements and their implementation

• Maintenance and timely review of the endorsement table (if applicable)

• Represent Pricing Operations during Unit Internal Assessments, Internal Audits and other controls related reviews

Pricing Strategy & Tactics

• Interacts with Pricing & Stretagy Advisor to understand the main dynamics of each market

• Support and provide key inputs to Pricing & Stretagy Advisor to analyse market dynamics and strategize

General

• Responsible for proper record filing and archive management

• Support and execute any additional work/requirements as and when assigned by Strategy Planning and Revenue Management Manager

Key Interfaces

• Sales

• Pricing & Stretagy Advisor

• Strategy Planning and Revenue Management Manager

• Tax

• IT

• Customer Service

• P&GA

• Law

• External system vendor

Preferred Knowledge, Skills and Experience

• Extended business background and operational experience

• Ability to lead a large, diverse and multicultural team

• Good analytical skills and system knowledge

• Strong Controls mindset and ability to lead changes