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Experience:
4 years required
Skills:
Finance, Accounting, Business Development
Job type:
Full-time
Salary:
negotiable
- Act as internal consultant to support strategy development and lead execution of key strategic projects.
- Take ownership of new partnership development, identify, develop and execute plan to align with company strategy.
- Work with head of department to plan and allocate partnership budget across channels.
- Develops and maintains productive working relationships with team members.
- Tracking business performance and create monthly summary report.
- Bachelor s degree in finance, Accounting, Business, IT, Engineer or any related field.
- At least 4 years experience in Business development, Strategic Planning, Financial Planning or related field.
- Experience in consultancy companies Big4 is a plus.
- Customer orientation, self-driven, strong negotiation skills and excellent interpersonal.
- Creative problem solver.
- High proficiency with Microsoft Excel, PowerPoint, understanding of financial.
- report is a plus.
- Location: True Digital Park, Punnawithi.
12 days ago
Experience:
5 years required
Skills:
Problem Solving, Excel, English
Job type:
Full-time
Salary:
negotiable
- Lead and supervise customer service team to provide the after-sale service and handle customer complaints and provide solutions in order to meetcustomer's satisfaction which determine potential business opportunities to achieve targeted growth.
- Handle difficult& special calls and solve other issues escalated by agents& follow up with various departments on problem solving or information sharing ifneeded.
- Monitor team performance, achieve customer service targets.
- Manage, Advise, Coaching and communicate with the customer service team to ensure high performance and take timely action to drive the continuouscustomer service satisfaction improvement.
- Manage a team of customer service i.e. Make sure the day-to-day operations run smoothly.
- Incoming cases and calls monitoring and job assignment including calls and email.
- Talk to agents regularly, find out potential people issues, solve or escalated accordingly.
- Fulfill all other work assigned by the manager.
- Liaising with the Customer Service Manager to help develop action plans for the call centre team.
- Must HaveGraduated degree in marketing, business administration,economics or related fields.
- Minimum 5 years in Customer Service with at least 2 years in managerial level, Call Centre and other related fields.
- Nice to HaveGood presentation and motivation skills.
- Influencing and negotiating skills.
- Good communications skills both written and spoken Thai and English.
- Excellent customer service mind and Self-motivated.
- The Knowledge of insurance operations and processes will be the advantage.
- Good computer knowledge and skills including Microsoft word/ excel, and database management.
- Familiar with Data Analytics.
3 days ago
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Call Center Officer - General Job Description and duties.
Overview:A Call Center Officer is responsible for providing customer service and support to customers over the phone. They are the first point of contact for customers and are expected to provide accurate and timely information. They must be able to handle customer inquiries, complaints, and requests in a professional and courteous manner.
Common Responsibilities:
• Handle customer inquiries, complaints, and requests
• Provide accurate and timely information
• Maintain customer records
• Follow up with customers to ensure satisfaction
• Monitor customer feedback
• Resolve customer issues in a timely manner
• Identify customer needs and provide appropriate solutions
• Ensure customer service standards are met
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